Database Develop

emails deleted automatically

Hi
My Tilt automatically deletes emails on its own. After hitting send and receive it gets the new emails and then the old one get removed and the are not in the deleted items folder. Please help.

It does not delete the emails but does not show them anymore, they're still available. Don't know if this is a setting or default.

I am new here sorry. So where do the emails go. I called ATT and spoke to HTC as well they said device was defective. This is my second device this week and it still does the same. ATT, HTC says they never heard anything like that before.

It's not defective. It's a setting. If you use mail from an external ISP you do the setup of your account. In outlook on PC (I presume you use that) there is a setting to keep a copy on the server. If that is not flagged, you send and receive mail on your device, but as soon as you do send and receive on your desktop it clears the files from the server and puts them on your PC. If you then again do a send and receive the mails are gone from the server and automatically removed from your device.
EDIT: Why not using exchange instead. Then you don't have this issue at all.

Yeah, it has to do with over how many days you want to download emails to your device. The default is typically 3 days, at least on mine, so if an email is older than 3 days it will be removed from the phone. It will still be on the main server though, unless you manually delete it from the phone in which case the aforementioned setting to keep a copy on the server is selected. So, in other words, if you are downloading Gmail, for example, if you log in to the Gmail website your email will be there, just not on your phone if it's older than 3 days. Obviously, changing that cutoff date will add or remove more emails. BTW, you change that by opening Messaging, go to Menu > Options, and pick the account you would like to change. Then go thru the wizard, and when you get to the panel that says "Download Messages", change the setting in that panel.

Re
Did you checked your e-mails with your pc as well? Your PC downloads the from the server, your tytn show them only.
so if you connect after you've been busy on your desktop, their gone and can be found on your desktoppc

Thanks Everyone I think i understan what you guys are saying. I am used to a blablberry where that leaves it on th BB until i delete them. Thanks
Is there a setting where i can leave them on both computer and phone at the same time?

not really, just increase the download time in the email settings, but none will stay permanently. (Unless there's a keep all emails option, I don't remember ATM and the girlfriend has my phone). It's a memory saving function.

Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.

mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
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Click to collapse
It is not working on Kaiser. Is there any solution for keep emails on pocket outlook when they gone from inbox on sever?
The one solution what i know is move email to the other folder ('draft' or created one) beacuse mails are deleting automaticly only from inbox folder in pocket outlook when it can't be find exacly the same copy on server.

mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
Click to expand...
Click to collapse
This is not SOLVED

Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.

I am actually having the same issue as the person that started this thread. It only started 2day. Ive had my phone for over a year and it was with WM 6.0 and my gmail on the phone was working fine....if i pressed send recieve it got my emails....i left them in the inbox and when i pressed send recieve again 30 mins later for an example my old emails still stayed while the new ones came in. Now i upgraded my phone to WM 6.1 last night and now when i press send recieve to get my gmail the older emails automatically erase/disappear from my phone. Anyone understand why? And yes its still on my regular gmail account...it doesnt disappear from there!

Sent Mail

Hi guys,
I'm having a bit of a strange issue with using email. I have my GMAIL account set-up, and it works fine, constantly pulls my emails through and I am able to send emails fine as well.
The problem though is that when I send an email, it doesn't appear in any of the folders on the mail tab if i go back to search for it later.
Is anyone else having this issue using GMAIL on their Diamond 2?

Perhaps you need to make sure your SENT MAIL folder is set up to synch with the server. I had a similar issue with Yahoo Mail - if you're using IMAP instead of POP, then you can (and should) set up which of the folders on the server you want to synch with. I think that by default, your inbox and outbox are the only ones that get synched.
From the Mail tab in Manila, press INBOX. Then press MENU > Tools > Manage Folders.

Thanks Jim. Syncing the folders did the trick however it has raised another issue. All the emails in my sent folder just show my email address and the subject line and not who i actually sent the email too. Is this normal and how yours looks too?

Ha! I never noticed that before! Yes mine does the same. To see who you sent the message to, you have to open the message and scroll up.
That's a bit weird. I guess by default the mail app displays the sender and subject, which is fine for your inbox but a bit daft for the sent items folder. Not sure if it can be changed though.
Interesting...

I can not confirm the issue. When i change zu the folder "Sent" (in WM-Interface), i see the recipient, subject, date and size in the list - and not the sender. Same in "Outgoing".

Synch Multiple Calendars?

My wife and I have each other's calendar available to each other. So on the web, we can click one or or off to see each on together or separate, and each in a different color.
I currently fine that my calendar is on the phone, but not my wife's. Do I need to 'add and account' to see hers? If so, will it be in a different color? Can I easily filter between hers and mine if I have them both on the phone?
Thanks for any thoughts.

ewingr said:
My wife and I have each other's calendar available to each other. So on the web, we can click one or or off to see each on together or separate, and each in a different color.
I currently fine that my calendar is on the phone, but not my wife's. Do I need to 'add and account' to see hers? If so, will it be in a different color? Can I easily filter between hers and mine if I have them both on the phone?
Thanks for any thoughts.
Click to expand...
Click to collapse
on my current android phone that syncs all of my calendars (including my wifes) downloaded automatically in different colors.

You didn't have to 'Add and Account' and add hers? It just came down because you have it shared?

Good Nesws!
Guess what. I tried our dear friend, Google.
Here is the answer:
1. Press your device's < Home > button, then press < Menu >.
2. Select Settings and then Applications.
3. Select Manage applications.
4. Press < Menu >, the select "Filter."
5. Select "Running."
6. Select Calendar Storage.
7. Press "Clear data."
8. Wait for everything to re-sync.
​Hope this helps someone else.

I'm assuming that you are talking about multiple Google calendars. I'm trying to do the same. I'm able to do this on the Aria but not the Captivate. I tried to follow the same steps in settings but the "add calendar" step (that shows other Google calendars I'm subscribe to) is missing on the Captivate.

Yes, Google CAlendars.
I don't follow you though. In the instructions I listed above, there is no instruction to select "Add Calendar".
I have the multiple calendars for ONE login. So I manager calendars once logged in, and added my Work calendar.
For my wife's calendar, we just turned on sharing of her calendar with mine and it is on the list of calendars to replicate.
If you are wanting to bring down a different calendar with a different login, then you need to go into the calendar program; select Menu, CAlendar Sync, then on that screen at teh bottom will be a button "Add Accounts". I didn't want to use that for my wife's because then when I go to the sync settins, I have 2 optoins: Sync Contacts, and Sync Gmail. I don't want to sync her mail, or contacts, just the calendar.

SUCCESS!
ewingr said:
Guess what. I tried our dear friend, Google.
Here is the answer:
1. Press your device's < Home > button, then press < Menu >.
2. Select Settings and then Applications.
3. Select Manage applications.
4. Press < Menu >, the select "Filter."
5. Select "Running."
6. Select Calendar Storage.
7. Press "Clear data."
8. Wait for everything to re-sync.
​Hope this helps someone else.
Click to expand...
Click to collapse
This helped and worked for me! I couldn't figure out for the life of me why I could not sync multiple calendars under one account to my phone!
Thank you a bunch!

Glad it helped you. I've gotten a lot of help on this forum. Its nice to know I can contribute value.

[Q] Enabling Subfolder Notification for Exchange-E-Mails

I remember that in Android 2.3.6 there was an Option where i could choose which subfolders should notify me whenever an email is coming in. I really miss this Option in the Email Programm.
1) Open your inbox on Smartphone
2) Select Menu on the bottom right of the screen and then select Tools
3) Select Manage Folders
4) Place a check mark next to all folders that you wish to synchronize data for. If folders are contained within the Inbox or other folders, you can expand the folder list and select sub-folders. You can also decide to synchronize the Sent Items folder to that emails you send via your Smartphone also appear in the Sent Items folder on your desktop Outlook software.
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Click to collapse
Did Samsung removed this option?
Would be glad if somebody could help me with this question

Issue with Stock Email app; Sub-folders of "Inbox" don't show up and wont sync

Issue with Stock Email app; Sub-folders of "Inbox" don't show up and wont sync
I am having an issue with the stock email app on my TMobile Note 8. I am using an active exchange account for work in which I have many sub-folders under "Inbox."
On all previous versions of the email app on previous galaxies, I had to set the sync behavior of those sub-folder manually or they would not sync and I would not get emails sent to those folders.
On the Note 8 email app, I am not able to access the sub-folder's sync settings as the interface has changed and only the base "Inbox" folder is shown. And of course, the old default behavior of sub-folders being set to never sync is still there, so I don't get emails sent to those folder and there is no way to adjust their sync setting.
Anyone else run into this or am I missing something?
Thanks!

I am sorry I can't help you with Samsung email app but have you tried Nine?
I have used it for 4 years and it works great, sync subfolders, signature with a jpg etc...
It is also compatible with Dex.

I'm having the same issue with my work Galaxy s8.
---------- Post added at 03:06 PM ---------- Previous post was at 02:40 PM ----------
I found a way to get them to at least show up - tap on the three lines at the top (hamburger menu), and long tap on Inbox, create subfolder. Call it whatever you want and hit ok. All my subfolders showed up from there. From there, you can select which folders to sync in the normal folder sync menu.

I am able to get to the subfolders ; you need to go to setting in the email app; then pick the account; then click on folder sync and pick the folders. After you need to look at all folders and you should see them sync'd

Futant said:
I am having an issue with the stock email app on my TMobile Note 8. I am using an active exchange account for work in which I have many sub-folders under "Inbox."
On all previous versions of the email app on previous galaxies, I had to set the sync behavior of those sub-folder manually or they would not sync and I would not get emails sent to those folders.
On the Note 8 email app, I am not able to access the sub-folder's sync settings as the interface has changed and only the base "Inbox" folder is shown. And of course, the old default behavior of sub-folders being set to never sync is still there, so I don't get emails sent to those folder and there is no way to adjust their sync setting.
Anyone else run into this or am I missing something?
Thanks!
Click to expand...
Click to collapse
Sorry for the necro-bump but did you ever get this working because I'm having the exact same issue on my Galaxy A8.
spidey44 said:
I am able to get to the subfolders ; you need to go to setting in the email app; then pick the account; then click on folder sync and pick the folders. After you need to look at all folders and you should see them sync'd
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Click to collapse
Do you still have the same phone? Is it still working like this because that option isn't even in my version of the app (v.5.0.05.9).

Znorfi said:
Sorry for the necro-bump but did you ever get this working because I'm having the exact same issue on my Galaxy A8.
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Click to collapse
Yes, it was a case of the user interface not being intuitive for me. When in the left pane of the email app, at the bottom there is a section that says "All Folders". There is a carrot that you can click on to expand it. This is where I got tripped up. Under "All Folders" you have to click the "Inbox" folder, it will then expand and show your sub-folders of your inbox.

Futant said:
Yes, it was a case of the user interface not being intuitive for me. When in the left pane of the email app, at the bottom there is a section that says "All Folders". There is a carrot that you can click on to expand it. This is where I got tripped up. Under "All Folders" you have to click the "Inbox" folder, it will then expand and show your sub-folders of your inbox.
Click to expand...
Click to collapse
Oh, yeah I already knew how I can access the sub-folders The issue for me is I cannot get them to sync and show notifications as email arrives, as it does with mail that goes to the main Inbox. Sync schedule is set to "Auto (when received)" but it only seems to register to the Inbox and I cannot find any settings specific for folders as u/spidey44 suggested.

Znorfi said:
Oh, yeah I already knew how I can access the sub-folders The issue for me is I cannot get them to sync and show notifications as email arrives, as it does with mail that goes to the main Inbox. Sync schedule is set to "Auto (when received)" but it only seems to register to the Inbox and I cannot find any settings specific for folders as u/spidey44 suggested.
Click to expand...
Click to collapse
Are you able to access the "Folder Sync" setting under "Exchange ActiveSync Settings"? In that setting you can expand "Inbox" by clicking on it and your sub-folders should be displayed. Next to each is a toggle switch that enables sync for that particular sub-folder. They default to off. The sync behavior is set in the menu above "Folder Sync".
You can access this menu by opening the left panel and tapping the settings gear, then tap on the email address you are targeting and scroll near the bottom.
I think that is what you are looking for?

Futant said:
Are you able to access the "Folder Sync" setting under "Exchange ActiveSync Settings"? In that setting you can expand "Inbox" by clicking on it and your sub-folders should be displayed. Next to each is a toggle switch that enables sync for that particular sub-folder. They default to off. The sync behavior is set in the menu above "Folder Sync".
You can access this menu by opening the left panel and tapping the settings gear, then tap on the email address you are targeting and scroll near the bottom.
I think that is what you are looking for?
Click to expand...
Click to collapse
Sorry, I totally missed that you used Exchange. I'm using regular IMAP and it does not give a separate sync-option for folders/sub-folders Thx, for the help though. I have mailed Samsung-support about it but not putting faith in them being able to help much. Probably a bug in the app not giving proper sync-options.