Hi
My Tilt automatically deletes emails on its own. After hitting send and receive it gets the new emails and then the old one get removed and the are not in the deleted items folder. Please help.
It does not delete the emails but does not show them anymore, they're still available. Don't know if this is a setting or default.
I am new here sorry. So where do the emails go. I called ATT and spoke to HTC as well they said device was defective. This is my second device this week and it still does the same. ATT, HTC says they never heard anything like that before.
It's not defective. It's a setting. If you use mail from an external ISP you do the setup of your account. In outlook on PC (I presume you use that) there is a setting to keep a copy on the server. If that is not flagged, you send and receive mail on your device, but as soon as you do send and receive on your desktop it clears the files from the server and puts them on your PC. If you then again do a send and receive the mails are gone from the server and automatically removed from your device.
EDIT: Why not using exchange instead. Then you don't have this issue at all.
Yeah, it has to do with over how many days you want to download emails to your device. The default is typically 3 days, at least on mine, so if an email is older than 3 days it will be removed from the phone. It will still be on the main server though, unless you manually delete it from the phone in which case the aforementioned setting to keep a copy on the server is selected. So, in other words, if you are downloading Gmail, for example, if you log in to the Gmail website your email will be there, just not on your phone if it's older than 3 days. Obviously, changing that cutoff date will add or remove more emails. BTW, you change that by opening Messaging, go to Menu > Options, and pick the account you would like to change. Then go thru the wizard, and when you get to the panel that says "Download Messages", change the setting in that panel.
Re
Did you checked your e-mails with your pc as well? Your PC downloads the from the server, your tytn show them only.
so if you connect after you've been busy on your desktop, their gone and can be found on your desktoppc
Thanks Everyone I think i understan what you guys are saying. I am used to a blablberry where that leaves it on th BB until i delete them. Thanks
Is there a setting where i can leave them on both computer and phone at the same time?
not really, just increase the download time in the email settings, but none will stay permanently. (Unless there's a keep all emails option, I don't remember ATM and the girlfriend has my phone). It's a memory saving function.
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
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It is not working on Kaiser. Is there any solution for keep emails on pocket outlook when they gone from inbox on sever?
The one solution what i know is move email to the other folder ('draft' or created one) beacuse mails are deleting automaticly only from inbox folder in pocket outlook when it can't be find exacly the same copy on server.
mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
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Click to collapse
This is not SOLVED
Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.
I am actually having the same issue as the person that started this thread. It only started 2day. Ive had my phone for over a year and it was with WM 6.0 and my gmail on the phone was working fine....if i pressed send recieve it got my emails....i left them in the inbox and when i pressed send recieve again 30 mins later for an example my old emails still stayed while the new ones came in. Now i upgraded my phone to WM 6.1 last night and now when i press send recieve to get my gmail the older emails automatically erase/disappear from my phone. Anyone understand why? And yes its still on my regular gmail account...it doesnt disappear from there!
Related
I'm new to the mobile phones using windows. But untill now i'm almost compleetly happy with the TyTNII.
The problem i'm having is that emails older than 3days are suddenly gone missing in my inbox . I can't seem to find any setting dialog where i can change this. Mayby i have to set something in the registry but i don't know what . So i'm hoping that someone can and will help.
I've tried to delete the account and after rebooting creating a new one but the problem still remains.
If you are using push or imap it is a settign in your server config for how many days of email to show.
No i'm using pop3 in both cases.
Raymongo said:
No i'm using pop3 in both cases.
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There's a setting, it lets you choose how many days of email to keep on our phone. It's default to 3 or 4. Thissetting applies to any POP or IMAP mail accounts, whether you are using push or on-demand email retrieval. Go to your email account on the phone, and select menu|tools|options or soemthing like that. choose the account, and edit the settings for it (it like a few pages into the "setup wizard" for the account)...
Go to Start-Programs-Messaging-menu-options-tap on your email name in the box-next-next-next-next-next-and finally the drop down menu under Download messages.
First of all i would like to thank you for your advise but i've been looking for such a setting myself and could not find it. Not even under the advanced button!
the only setting witch has something with day is :
Download messages from the past xx days or all messages.
As i understand it this has to with downloading and not with messages already downloaded right?
That is the setting. Perhaps it's poorly worded. but if you say "download emails from the last 3 days", then it will remove emails from your phone that are older than 3 days. So as time goes by, messages that download one day will be removed from the phone 3 days later. They don't get "deleted" from you rmail system, just removed from your phone.
It's a strange way to name a setting like this indeed. But i think i get it now and i'll go for the setting all messages than. I want to controlle the way wich email to keep and wich not!
Thank alot for your help
I'm set up with a hosted exchange service with push email working nicely.
Some things don't work quite the way I want them to and they seem like things I should be able to change in some settings menu somewhere, but no such menu exists. How can I change them? Registry changes?
The main thing I want to change is the duration for which new emails stay on my phone. When I get a new email it sits in my inbox for some period of time then disappears. It seems like maybe a week or less, and I would like for emails to stay on my device for more like a month, or even indefinitely until I manually delete them.
I really needed an email today that disappeared yesterday.
Someone help! This has to be changeable...
Try this from your device .. I think this is what I had done:
Start > Programs > Activesync (could be in a different folder depending on what ROM your using) ..
Menu > Configure Server .. Next > Next .. You should now be on the screen that shows Contacts, Calendar, Email and Tasks .. Tap Email and hit the Settings Button on the bottom ..
Under Download the past: try a longer timeframe.
maxh said:
I really needed an email today that disappeared yesterday.
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Also I think that even though the email does not show on your device you might still have access to it.
From your Pocket Outlook: Menu > Tools > Search Server .. From there you can use the search to get any email on the server even if its not actively on your device.
How about the Reply To?
Anyone know if the Reply To can be changed while using Exchange? It would be nice to have it look like my emails are coming from my Gmail address, instead of my private address I use with exchange. I was able to do that with Outlook and Pop.
Thank you! That solved my issue just fine.
Everytime i connect to my mail server via the standard email client. Previous messages on my device will delete, does anyone know how to disable this so i can keep my old mails whilst retrieving new ones. I have searched everywhere for this (but ill keep my flame proof jacket handy just in case)
livefastdiefun87 said:
Everytime i connect to my mail server via the standard email client. Previous messages on my device will delete, does anyone know how to disable this so i can keep my old mails whilst retrieving new ones. I have searched everywhere for this (but ill keep my flame proof jacket handy just in case)
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Try changing the Email Settings to get email more than 1+ day.
I have looked through all of the setting but with no luck I cant seem to work out how to do this, is there a regedit for this at all
From within an e-mail account:
Menu > Tools > Options.
Tap on the account in question.
Now tap next (right soft key) Until you get to the screen with "Automatic Send/Receive" & "Download messages:"
Change "Download Messages" to whatever duration you want (including the option of "All Messages").
Now if your talking about a gmail account then the fix is different: Make sure your username is "recent:[email protected]" of course use your username where I put the underscores.
Both of these issues are documented within the forums.
Hi guys,
Im running wm6.1 on my kaiser. As we all know on the htc today screen, theres the 3 buttons below the clock... email, text, and missed calls.
i get a txt, the middle icon shows ive got 1 message. i click that, opens up my sms/mms inbox... read txt etc... close screen.
i then get an email, the left icon shows ive got 1 message. i click that, but for some unknown reason, it loads up the sms/mms inbox. I have to then switch to my email account using the drop down menu.
This never used to happen, but it does it all the time now...
Also, i created a "new account" using my gmail address, instead of using the "outlook E-mail" account... could this be causing the problem? i dont want to have to flash my ROM again, but id like to get this all working properly.
Finally, i just downloaded Slithers CUBE (SCLPC w/FTouchFLO)... and i cannot find where i need to link the email button to in the config. yes, i am a noob, but id still v much appreciate any kind of help with this matter.
thanks one and all
I believe that the Email Icon is linked to the outlook account specifically and not to a user created account (Like Gmail). If it does not find a valid outlook account then it may open up the last accessed account (E.g SMS/MMS).
Hopes this helps.
i've just created/edited the outlook account so that its got all the details etc from my gmail address... but for some reason, it comes up saying error syncronising...
billgatessucks said:
I have to then switch to my email account using the drop down menu.
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While you are inside the "Message" application (I do not know the correct English word as I'm using a Norwegian version of WM), you can use the left/right button to switch between SMS/MMS, Outlook and other additional e-mail accounts.
/Bjørn
olsenbjo said:
While you are inside the "Message" application (I do not know the correct English word as I'm using a Norwegian version of WM), you can use the left/right button to switch between SMS/MMS, Outlook and other additional e-mail accounts.
/Bjørn
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Hey Bjorn (sorry, i cant find the propper "o")
I can see what you mean, but my issue is more that it should simply load straight into the email account. And now that ive deleted the account i created, it does just that - loads straight into the outlook account.
However, i keep getting the "error syncing" message whenever i try to download my gmail email.
billgatessucks said:
Hey Bjorn (sorry, i cant find the propper "o")
I can see what you mean, but my issue is more that it should simply load straight into the email account. And now that ive deleted the account i created, it does just that - loads straight into the outlook account.
However, i keep getting the "error syncing" message whenever i try to download my gmail email.
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My intention was just to give you an easier method for switching between your accounts, as this method should be more user-friendly than using drop-down menus
/Bjørn
Try this:
1) Download and run KaiserTweak
2) Find the 'HTC Application' branch.
3) Change the 'HTC Home e-mail button' to 'Open default Mailbox (Advised)'
I've had this same problem in the past. Essentially when you push the e-mail button and it's not working correctly it will open up the messaging app wherever it already is. So if you have SMS open (but minimised/off screen), then pushing the e-mail button will simply open it there.
jonc
Im afraid i've been one step ahead... kaisertweak was one of the first things i downloaded... originally, i did have the problem with it loading up the "choose accounts" messaging thing, and i changed that using the kaisertweak settings...
but im afraid, one day on, that i still cant download my email using the outlook account i searched lots yesterday, and found that people either used activesync to jumpstart the emails, or that it just randomly worked the next day. But ive tried both, and both have failed
please, someone, help me get my mail...
billgatessucks
Have exactly the same problem. Did you find the solution?
nope, no solution...
i was fed up of not having emails, so ive remade a new email account and i just have to switch...
tho i am looking into ways of remapping the softkeys so that one is assigned directly to going into your email inbox, and the other to start a new sms... two vital functions that dont seem to exsist on the kaiser
I have a friend that has a tilt and someone supposedly upgraded her firmware. This did not delete all of her files but it did wipe out her email settings. She created a new email account with the same settings but in her today screen it shows two email accounts. The new one which functions perfectly when new email comes in the indicator shows and when you check all mail the indicator leaves.
Then theres the second one, which existed before the firmware update. It just shows 1 unread message constantly. If you select it, it just take you to the main messaging screen. Is there anyway to remove this via the registry a specific folder so this ghost email account does not show up with doing a hard reset.
enfinite said:
I have a friend that has a tilt and someone supposedly upgraded her firmware. This did not delete all of her files but it did wipe out her email settings. She created a new email account with the same settings but in her today screen it shows two email accounts. The new one which functions perfectly when new email comes in the indicator shows and when you check all mail the indicator leaves.
Then theres the second one, which existed before the firmware update. It just shows 1 unread message constantly. If you select it, it just take you to the main messaging screen. Is there anyway to remove this via the registry a specific folder so this ghost email account does not show up with doing a hard reset.
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Tell her to go to the messaging app and check the system folder. It has an inbox also. I got that when I installed BBC and removed and reinstalled about 10 times before I actually found out what it was.
Hope this helps.
DN
I have also the system folder for BBC. Since a few days it shows 1 unreal mail which I can't delete. Do you know where I can delete this ghost mail?