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Email disapears after few day

I'm new to the mobile phones using windows. But untill now i'm almost compleetly happy with the TyTNII.
The problem i'm having is that emails older than 3days are suddenly gone missing in my inbox . I can't seem to find any setting dialog where i can change this. Mayby i have to set something in the registry but i don't know what . So i'm hoping that someone can and will help.
I've tried to delete the account and after rebooting creating a new one but the problem still remains.

If you are using push or imap it is a settign in your server config for how many days of email to show.

No i'm using pop3 in both cases.

Raymongo said:
No i'm using pop3 in both cases.
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Click to collapse
There's a setting, it lets you choose how many days of email to keep on our phone. It's default to 3 or 4. Thissetting applies to any POP or IMAP mail accounts, whether you are using push or on-demand email retrieval. Go to your email account on the phone, and select menu|tools|options or soemthing like that. choose the account, and edit the settings for it (it like a few pages into the "setup wizard" for the account)...

Go to Start-Programs-Messaging-menu-options-tap on your email name in the box-next-next-next-next-next-and finally the drop down menu under Download messages.

First of all i would like to thank you for your advise but i've been looking for such a setting myself and could not find it. Not even under the advanced button!
the only setting witch has something with day is :
Download messages from the past xx days or all messages.
As i understand it this has to with downloading and not with messages already downloaded right?

That is the setting. Perhaps it's poorly worded. but if you say "download emails from the last 3 days", then it will remove emails from your phone that are older than 3 days. So as time goes by, messages that download one day will be removed from the phone 3 days later. They don't get "deleted" from you rmail system, just removed from your phone.

It's a strange way to name a setting like this indeed. But i think i get it now and i'll go for the setting all messages than. I want to controlle the way wich email to keep and wich not!
Thank alot for your help

emails deleted automatically

Hi
My Tilt automatically deletes emails on its own. After hitting send and receive it gets the new emails and then the old one get removed and the are not in the deleted items folder. Please help.

It does not delete the emails but does not show them anymore, they're still available. Don't know if this is a setting or default.

I am new here sorry. So where do the emails go. I called ATT and spoke to HTC as well they said device was defective. This is my second device this week and it still does the same. ATT, HTC says they never heard anything like that before.

It's not defective. It's a setting. If you use mail from an external ISP you do the setup of your account. In outlook on PC (I presume you use that) there is a setting to keep a copy on the server. If that is not flagged, you send and receive mail on your device, but as soon as you do send and receive on your desktop it clears the files from the server and puts them on your PC. If you then again do a send and receive the mails are gone from the server and automatically removed from your device.
EDIT: Why not using exchange instead. Then you don't have this issue at all.

Yeah, it has to do with over how many days you want to download emails to your device. The default is typically 3 days, at least on mine, so if an email is older than 3 days it will be removed from the phone. It will still be on the main server though, unless you manually delete it from the phone in which case the aforementioned setting to keep a copy on the server is selected. So, in other words, if you are downloading Gmail, for example, if you log in to the Gmail website your email will be there, just not on your phone if it's older than 3 days. Obviously, changing that cutoff date will add or remove more emails. BTW, you change that by opening Messaging, go to Menu > Options, and pick the account you would like to change. Then go thru the wizard, and when you get to the panel that says "Download Messages", change the setting in that panel.

Re
Did you checked your e-mails with your pc as well? Your PC downloads the from the server, your tytn show them only.
so if you connect after you've been busy on your desktop, their gone and can be found on your desktoppc

Thanks Everyone I think i understan what you guys are saying. I am used to a blablberry where that leaves it on th BB until i delete them. Thanks
Is there a setting where i can leave them on both computer and phone at the same time?

not really, just increase the download time in the email settings, but none will stay permanently. (Unless there's a keep all emails option, I don't remember ATM and the girlfriend has my phone). It's a memory saving function.

Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.

mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
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It is not working on Kaiser. Is there any solution for keep emails on pocket outlook when they gone from inbox on sever?
The one solution what i know is move email to the other folder ('draft' or created one) beacuse mails are deleting automaticly only from inbox folder in pocket outlook when it can't be find exacly the same copy on server.

mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
Click to expand...
Click to collapse
This is not SOLVED

Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.

I am actually having the same issue as the person that started this thread. It only started 2day. Ive had my phone for over a year and it was with WM 6.0 and my gmail on the phone was working fine....if i pressed send recieve it got my emails....i left them in the inbox and when i pressed send recieve again 30 mins later for an example my old emails still stayed while the new ones came in. Now i upgraded my phone to WM 6.1 last night and now when i press send recieve to get my gmail the older emails automatically erase/disappear from my phone. Anyone understand why? And yes its still on my regular gmail account...it doesnt disappear from there!

tytn2 imap gmail

I recently flashed my kaiser with the latest duty rom.After that i try to setup a imap gmail account.
The problem is that i can recieve mail, but when i try to send it gives the error :the message(s) could not be sent.Check that you have network coverage and that your account information is correct.Then try sending again
I checked / dubbel checked the imap settings from gmail, but nothing seems to work.
(if i try to setup pop3/smtp everything works fine)
Is there anybody who can help me ?

I think it comes because WM6 wants to automatic set some settings.
Try the following:
Create a new imap account.
By the email adressfield put something like. [email protected]
Fill in all the other fields but remember to select imap4
When finished go back and edit the account with the right settings.
I had to do this with my own phone to get it working

have you enabled imap within your gmail settings at mail.google.com?
have you set the SSL settings to yes?

Tom , yes i enabled imap on the gmail setting, and yes i checked the ssl setting ( i cant change anything, only set the V )

@AAthesource : i tried this already, this is the only way to setup gmail with imap, otherwise the setting are automaticly set tot pop3 etc

the cosmic gate said:
I recently flashed my kaiser with the latest duty rom.After that i try to setup a imap gmail account.
The problem is that i can recieve mail, but when i try to send it gives the error :the message(s) could not be sent.Check that you have network coverage and that your account information is correct.Then try sending again
I checked / dubbel checked the imap settings from gmail, but nothing seems to work.
(if i try to setup pop3/smtp everything works fine)
Is there anybody who can help me ?
Click to expand...
Click to collapse
I've had this problem with WM6.0 (Dutty's RTM4). The issue seems to be the ssl certificate than GMail sees fit to change every now and again. The SMTP info doesn't seem to change in the registry. Even with account deletion and re-add with the same name doesn't seem to fix this. I usually have to delete the account and then add with a different name.
Does anyone know where the fsck Pocket Outlook et al store the account information and especially cache certificates and passwords?
James

this would be nice if there's a solution !Hope to see it soon

I think you might be using the wrong information. The server isnt mail.google.com, its imap.google.com .
WM6.1 will automatically fill in settings, so you have to start off by making the address [email protected], then after you are done you can go back and correct that address. Here are the details from google's site. (remember to put the wrong address the first time around)
1. Enable IMAP in your Gmail account settings.
2. Open the Start menu and select Programs > Messaging > New E-mail Account.
3. Enter your Gmail username (including '@gmail.com') in the E-mail Address field.
4. Uncheck the box to get settings automatically from the Internet and select Next.
5. Select Internet e-mail as your email provider in the drop-down menu.
6. Enter your name as you want it to appear in sent emails.
7. Enter a descriptive name for the email account and select Next.
8. Enter 'imap.gmail.com' in the Incoming Mail Server field.
9. Select IMAP4 as the Account type from the drop-down menu and select Next.
10. Enter your Gmail username (including '@gmail.com') and password.
11. Select Next.
12. Enter 'smtp.gmail.com' in the Outgoing (SMTP) Mail Server field.
13. Make sure that the Outgoing server requires authentication box is checked.
14. Select the Advanced Server Settings link.
15. Make sure that the Require SSL box is checked for both incoming and outgoing emails.
16. Select The Internet as the network connection from the drop-down menu.
17. Select Done and then Next.
18. Select how often you want your phone to send/receive emails from the drop-down menu.
19. For more download options, select the Review all download settings link.
20. Select Finish.
Click to expand...
Click to collapse
My notes on these steps:
1. Ignore
3. Use a made up non @gmail.com adress the first time.
4. There is no check box in 6.1
12. I used imap.gmail.com for my outbound and it works great.
21. Menu > Tools > Options > Gmail Account > Fix Address to correct @gmail.com

@Pops_G it works for me now thanx !
i replaced smtp.gmail.com with imap.gmail.com and it works

is this a long term fix?
@ the cosmic gate & pops_G, is changing from smtp to imap.gmail really a long term fix?
I've found that erasing and re-creating the account will work until they change certificates again.
Going into my options and just switching outgoing to imap.gmail.com didn't fix it for me.
I had to erase my account from the phone and enter it again to work, using imap.gmail as the outgoing. However, I'm not convinced this fixes anything since re-doing it with smtp.gmail also would work until they change the security again.
So, will that not happen if using imap.gmail for outgoing?
Or does any of this really make any difference at all?

@Dishe, I really doen't know if this is a long time fix.But at this moment everything works fine for 1 month.
The only problem is that sometimes its not possible to send a mail.
It's really strange, but for example if you wanna send 4 mails, just 1 e-mail (adress) gives problems

I had it working fine in this 1999 rom but didnt seem to work with the hybrid. I also dont like how imap deletes the mail from the server when u del it off the phone. I just set it back to use pop. Only problem I saw with pop before was everything sent ends up in your inbox.

Jonathan1683 said:
I had it working fine in this 1999 rom but didnt seem to work with the hybrid. I also dont like how imap deletes the mail from the server when u del it off the phone. I just set it back to use pop. Only problem I saw with pop before was everything sent ends up in your inbox.
Click to expand...
Click to collapse
That's silly. You can set it to move trash to server trash instead of delete off server. Then, the message still exists on the server in "trash" until you empty it.
Also, at least with gmail, "delete" only removes it from the inbox. It still exists on the gmail server, but its not in any folders, they just sort of float around until you move them into the trash folder or assign them to another folder.
You can see this by viewing "All Mail" and filtering out the inbox, etc, to just show you messages without any category.
The only real reason to use POP these days is if your mail server does not support Imap. Imap is superior in every way...

It's not silly I don't want want my phone moving or deleting anything. I just want to view new emails. That's what gmail is about. Archiving mail and not having to delete anything. If it moved it to the archive I would be fine with it. I also don't my message in limbo with the "deleted" status.

it works for me for 3 weeks now, but sometimes there's a problem when i try to reply.
If i made a reply to some adressses, it says that its nog possible to send (something with network coverage).I know for sure that the mail adres is 100% okay .
Someone with the same problem ?Or maybe a solution?

is there nobody with the same problem ?Or somebody who can help me ?

nope, works fine for me. Sounds like you have a totally different problem. Ask google support or perhaps someone on their forums.

Cannot send messages from WM6.1 Outlook client using gmail imap
the cosmic gate said:
is there nobody with the same problem ?Or somebody who can help me ?
Click to expand...
Click to collapse
I have the same problem. I have seen this mentioned on several gmail discussion groups but no solution proposed.

Cannot send messages from WM6.1 Outlook client using gmail imap
the cosmic gate said:
is there nobody with the same problem ?Or somebody who can help me ?
Click to expand...
Click to collapse
I have the same problem. I have seen this mentioned on several gmail discussion groups but no solution proposed.

how come gmail imap in 6.1 does not auto sync like it did in wm6? i have options like manual and different intervals as an option.

How to stop emails auto-deleting

Everytime i connect to my mail server via the standard email client. Previous messages on my device will delete, does anyone know how to disable this so i can keep my old mails whilst retrieving new ones. I have searched everywhere for this (but ill keep my flame proof jacket handy just in case)

livefastdiefun87 said:
Everytime i connect to my mail server via the standard email client. Previous messages on my device will delete, does anyone know how to disable this so i can keep my old mails whilst retrieving new ones. I have searched everywhere for this (but ill keep my flame proof jacket handy just in case)
Click to expand...
Click to collapse
Try changing the Email Settings to get email more than 1+ day.

I have looked through all of the setting but with no luck I cant seem to work out how to do this, is there a regedit for this at all

From within an e-mail account:
Menu > Tools > Options.
Tap on the account in question.
Now tap next (right soft key) Until you get to the screen with "Automatic Send/Receive" & "Download messages:"
Change "Download Messages" to whatever duration you want (including the option of "All Messages").
Now if your talking about a gmail account then the fix is different: Make sure your username is "recent:[email protected]" of course use your username where I put the underscores.
Both of these issues are documented within the forums.

Outlook Mobile Delete question

OK, this is probably a silly question, but I can't figure it out for the life of me.
I have set up a mail account to Gmail. In that account I'm forwarding some other accounts of mine, so it gets pretty crowded.
What I would like to do is delete messages from my phone but NOT from Gmail.
Outlook Mobile offers two choices, as far as I can see: when deleting messages either
Move them to server trash, or
Delete them off the server.
Neither of those suits me. I only want to delete them from the bloody phone.
A further restriction is that I like to use my mail from TF3D, and therefore would rather not having to install another mail client unless TF3D can somehow be coerced into working with it.
Oh, and in case you wonder - I don't sync my mail with the desktop Outlook. I'm using Gmail more and more...
Thank you all for your help.

have you tried both options, and seen what the effect on the server inbox is?
ive thought of this before, and it annoyed me greatly, but i cant remember the solution. plus, we all know how wm doesnt word things correctly.
rory

err... sorry.. duplicate post.. don't know why

Tap on mail (touch flo)
Inbox
Menu-Tools-options
Tap on Gmail
(setting should open up now)
Hit 'Edit Account Setup'
Click on next next next next next
(hide key board on Automatic Send/Receive screen)
Hit 'Advanced Settings'
When deleting messages: (drop down menu)
You can set it there to not delete the messages from the server
Hope this helps

L o r d R a j said:
Tap on mail (touch flo)
Inbox
Menu-Tools-options
Tap on Gmail
(setting should open up now)
Hit 'Edit Account Setup'
Click on next next next next next
(hide key board on Automatic Send/Receive screen)
Hit 'Advanced Settings'
When deleting messages: (drop down menu)
You can set it there to not delete the messages from the server
Hope this helps
Click to expand...
Click to collapse
Thank you for your answer. However, I only have the two options described in my first post. Can you see a third option there?

err.. oops. Just checked again
I could have sworn it was there!
Sorry mate. guess that was on the P1 or something.. not sure.

This might not be a feasible solution, but ... just a thought..
You could set it to keep the messages only for the last 4 or 5 days..
that way, they won't be on your phone, but will be on your server.
A POSSIBLE workaround.. definitely not a solution

Here is what I configured to use the diamond without loss of messages during their removal :
I created a special e-mail address to use with my mobile phone, like [email protected].
And I set up a redirect additional for all my messages to it.
Now, I can delete all my messages without erasing the ones on my main account.

Try to go to "tools" - "option". Click the account you need to edit. Click "send/receive schedule" - "advance settings" - "when deleting messages" dropdown menu.....

sve said:
Try to go to "tools" - "option". Click the account you need to edit. Click "send/receive schedule" - "advance settings" - "when deleting messages" dropdown menu.....
Click to expand...
Click to collapse
Same thing. Just the two options.
Delete from Server.. or Move to Server Trash

OK, I think I've got it. It all boils down to the fact that the default Gmail setup is IMAP. If you change that to POP3 (using the instructions from Gmail) you will be able to delete your mails on the phone only.
It would be nice if someone could confirm this. It certainly seems to be working for me.
EDIT: WORKS! I get "Keep them on server" now.

The problem is related to the gmail server own rules. I have just made a test account and there is no "keep on server" option on the WM mail client. On my other account (my own domain/server) there is no problem.
You could use another mail provider (hotmail, live) for example.

sve said:
The problem is related to the gmail server own rules. I have just made a test account and there is no "keep on server" option on the WM mail client. On my other account (my own domain/server) there is no problem.
You could use another mail provider (hotmail, live) for example.
Click to expand...
Click to collapse
Turns out it actually is IMAP vs POP3. While IMAP is generally better, when you do something locally (on the phone) it is as if it was done on the server (a disadvantage in this case).
The key is to fool Diamond into not recognizing Gmail, which means giving the address as [email protected][B]gm[/B].com, then put all the POP3 settings.
On the other hand, I've noticed it will only download the unread messages...