Related
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.
pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
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Click to collapse
what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general
oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
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yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
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actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new
Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.
tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
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They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.
So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.
so all sounds good i should just stick my device in bootloader mode and send it back?
i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?
My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.
My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!
I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.
just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.
wow they upgraded you to a tilt, thats amazing
warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.
when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!
I called AT&T tech support awhile back because of a couple problems I was having.
1st thing I noticed was the backlight settings not holding. I would set it o not turn off. It would stay that way for awhile, then revert back to shutting off at 10 seconds.
2nd problem was the case around the battery heating up when charging.
3rd problem was that the unit seemed to overheat if I used it (mail, internet, basic functions) for more than a few minutes. The display would then shut completely off, I'd have to pull the battery to shut it down, let it cool off then reboot.
Tech support turned me over to warranty repairs, who sent out a new phone.
I put the old one in the buble envelope they provided, stuck their label on and mailed it back.
I received my old phone in the post today with a big dent on the screen, and an arrow sticker pointing to the dent. When powered on, the screen shows a splat where the dent is and cracks widening out from it with no actual display visible.
The screen was in perfect condition when I mailed it out.
Now they want me to pay $500 for the new phone that they mailed me because "physical damage isn't covered".
BUT the phone wasn't damaged before I mailed it in. Obviously, I'm angry. I need to call AT&T and discuss this with them. I'm wondering if this has happened to anyone else, and if so, how did you deal with it? Or if anyone has any advice for how to deal with AT&T on this matter?
Thanks,
Kari
this seems odd..att states in their terms once you send out your device it becomes their property and they will not send it back under any circumstances..just keep calling them and calling..it might take you 5 hours of total talk time but you CAN get what you want trust me..i had a broken usb port (from the first version of the tilt that was released which was porly manufactured) which MANY people on xda had similar issues but nothing on att's or htc's side had been documented and they kept telling me "no its not covered blah bla" and finaly after about 4 hours of total talk time (mostly holding and reexplaining the situation 1 million times) i got an elevated elevated elevated personnel who put a note to waive all charges when the device was inspected so dont give up..just demand to be speak to elevated personnel and dont let your guard down make it clear that you sent it in for so and so reasons and why would you send it an obviously physically damaged device...DONT GIVE UP UNTIL YOU GET WHAT YOU WANT
Well thats a bumer, it all depends on who you talk to, when you call AT&T or the insurance company. I assume you have asurion . But my advice is to call asurion and not at&t because they have nothing to do with at&t , and demand to speak to a supervisor , and forget about the operator and request a transfer. Incase the you still have the envelope to take pictures of it and submit it to the returns claim after speaking with a supervisor. Thats if the envelope shows any external damage you can say it was the S&H carrier . its going to be a tough one but you can win. From my experience with asurion i had never had a problem . i have always reported my phones from at&t and sprint/nextel As lost or stolen , therefore they cannot demand a return on the phone. i have done it for over 4 years and have gotten over 5 thousand dollars in phones some i sold some where really lost or broken, but even if they was broken i still said lost or stolen. hope it helps for your next insurance experience.
Update
Well, I only had to talk to one person and they agreed that the phone was damaged after shipping, and removed the almost $500 charge.
Hurrah and thanks for the advice.
Which story is the truth?
The one here or the one on this Ebay listing?
Could be a coincedence. But if not that's pretty shady.
herecomesthetornado said:
Which story is the truth?
The one here or the one on this Ebay listing?
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They probably buy their red arrows at the same store.
I took my Tilt into a walk in Warranty Exchange location in the Atlanta area and had a very BAD encounter.
My phone would hang at the AT&T screen. They took my info and said have a seat. He came out and ask me if I charged my battery over night, I said yes. He then told me that charging the battery over night had damaged my battery and I would have to buy a new one for $47. I got very upset and challenged him to show me in the users manual where it stated that, he could not.
I protested until he returned my old [perfectly good] battery to me and swapped out my phone.
I took the new phone to my car and made a call to check it out. The sound had a bad buzz in so I went back inside and ask for another phone.
He took the phone and some how brought up a screen with thin lines all across it and said "You have cracked the screen in two places, you will have to pay for this phone." I went ballistic because I knew he had given me a phone with a cracked screen. The cracks are not detectable unless you bring up the screen with thin lines.
I borrowed a phone and dialed 911 and had the police come. I had several witnesses that I only had the phone for 5 minutes and had not dropped it.
They gave me another phone to keep me from filing fraud charges against them.
Bottom line:
1. When you bring a phone in for exchange, make them check it in front of you for screen cracks and water damage.
2. Put your name on your battery so they can not change it with a bad one.
3. Check for screen cracks, water damage, and other physical damage(USB plug) on the new phone in front of them.
wow thats messed up. You should of taken the guys name down and called it in to At&t.
I had to warranty exchange my device for a broken ExtUSB plug and it was a hassle free expereince. Guy looked at my phone,asked me if i needed to back anything up, was walking out with a brand new device in 15-20 min.
I would definately call and file a complaint against the guy. Even threat to report them to the Better Business Bureua if theres one in your area.
I agree with being careful, but I have to say
I have had the same experience as fone_fanatic. I'm in Atlanta as well, and have used one of the walk in centers near my work three times in the last year. Once for my Tilt, (because I broke the mini usb with the stylus) and twice for my wife swapping out RAZRs. They've always been very good guys to deal with. I expected trouble about the usb port, but there wasn't any. I told them it wouldn't charge, and they came back in a few minutes with a "new" Tilt. I even did the "debloating" of the ROM at the counter in front of him.
When my wife complained that she didn't want a third RAZR, the tech said he could only exchange for the same phone, but told her to call the 800 number, and told her what to say to the phone support people to get another model, so now she has a shine.
Anyway, I'm sorry you had an A-hole, but I think most of the techs ther are decent people.
I had the USB plug issue, which actually will ALWAYS happen eventually, due tot he HTC port not being standard. Good news though, 2 returns of a tilt and they [warranty] gave me a free fuze, which, although having the SAME port as the tilt, comes with a dongle from HTC that has a standard port on one end, an HTC port on one end, and a mic port also, pretty nifty.
Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
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I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
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you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
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I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
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Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
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That is, unless you want to keep the engraving.
Good luck!
I have an AT&T Note 3 that has suffered from water damage. What can I do to get this replaced? Will they mail a new one to me if I file a claim saying that it has been waterlogged?
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UPDATE
So a little while ago I checked all the water indicators and they were red still, so I took it to AT&T and they gave me a handout to file a claim with Asurion either by phone or online. They sent me back home and told me that Asurion will mail me a box, where I put my damaged phone in, along with the battery, and the SIM card. I tryed to submit a claim online, but it would not let me. It said that for my protection I would have to go on with the instructions on another phone. I will attempt to call them later once I have another phone in hand.
ALSO looks like I am going to have to pay the $199.99 deducatable. Asurion says that it will be replaced with new, like-new, or "other models of like kind and quality"
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Notes:
Also in case you were wondering, if you are paying the standard $6.99 a month insurance, they will still replace your phone from water damage.
Don't take it into the store (they will send you right back out with a handout with Asurion), just file a claim with Asurion on the phone and have them send you a box, put your phone in it, mail it back, and they will send you one "overnight".
By insurance, do you mean regular warranty or are you paying the extra 9 bucks a month for their anything coverage? If you have the later just take it to a store and tell you have the extended insurance, the phone was dropped in water and you want a replacement. They should replace their on the spot. If you do it through mail, then they will wait till they receive your damaged one before sending you a new one. They will use your old one to refurb and sell as a refurb. They will not send a new one in the mail till they get the old one. Best option is do it in person.
Now if you just have the standard warranty then you are out a phone as it does not cover water damage rather accidental or not.
ZOOPidy said:
I have an AT&T Note 3 that has suffered from water damage. What can I do to get this replaced? Will they mail a new one to me if I file a claim saying that it has been waterlogged?
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Click to collapse
Assuming your talking about Asurion, yes. The deductible is pretty high though if I remember correctly.
RIght now I am paying the $9 insurance from AT&T. Would I have to take it into the store or file a claim online?
I went through this last month myself and it is the main reason I switched to Square Trade for my insurance needs.
1. If you have the Mobile Protection Plan IE. you pay the extra $9.99 per month, and you go to into an AT&T store, they are not going to give you a new phone on the spot. AT&T will put you on the phone with an insurance representative from Assurion who is the company that handles AT&T insurance claims. The Assurion rep will get some info from you and then Assurion will overnight (FedEx) you a refurnished phone and a labeled box with which to return your damaged phone.
2. You will receive a 'like new' phone.
3. You will be billed a $200.00 deductible for the phone you receive.
4. You will have 10 days to mail back the damaged phone or you will be billed $750.00.
The reps at Assurion have an average IQ of 85 and are not very nice, so listen up. You may also notice that all the female reps have names like Cherry, Porche, Candy and such. Draw whatever conclusions you want from this.
1. Take photos of everything before you send the phone back - the box, its contents, the phone, the labels et al.
2. Make sure you save the receipt you get from the post office when they scan the label as it will have the tracking numbers and such. It is also proof positive you at least mailed the label back.
3. Once you mail the box back, wait 3 days and then start humping Assurions leg asking them if they are tracking your shipped phone. I recommend recording the calls if it's legal where you live. If you can't record the calls, then take detailed notes.
4. Anticipate harassing texts, emails and automated phone calls reminding you to send the damaged phone back. You will get these at all hours; day and night.
If you do the above you will have the evidence needed to defend yourself when Assurion claims they never got your phone and that you never shipped it as they tried to do with me and a buddy of mine just last month.
And before I forget, make sure you make the person from Assurion you are speaking with initially tell you twice what model phone they are sending you. They sent me the wrong phone two times.
The only good thing that came out of my AT&T insurance experience was that AT&T was so horrified by Assurions conduct that I was given family text messaging free for 6 months ($180 value) and an additional $20 off per month from my bill for as long as I am an AT&T customer.
Nothing like an Assurion rep cussing at an AT&T store manager and then hanging up on her to bolster your case.
I thought if you lose your phone they'll still send you another one. Declare it stolen or lost, isn't it easier?
Sent from my SAMSUNG-SM-N900A
slimslim said:
I thought if you lose your phone they'll still send you another one. Declare it stolen or lost, isn't it easier?
Click to expand...
Click to collapse
What you're suggesting is insurance fraud, which is a crime.
Gary02468 said:
What you're suggesting is insurance fraud, which is a crime.
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Click to collapse
Agree, but in tis particular case the op stated that the phone suffered water damage, don't think there's much to repair or save from it. With water resistant devices is a different story as the internal components and the mainboard are still coated and somehow protected. Now if you run over your device with your truck what sense it makes to send it back to Asurion and risking of being billed the full amount if someone misplace or loses it.
Sent from my SAMSUNG-SM-N900A
Thanks that really helped @JACK4HIRE
slimslim said:
I thought if you lose your phone they'll still send you another one. Declare it stolen or lost, isn't it easier?
Sent from my SAMSUNG-SM-N900A
Click to expand...
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I can't speak to how AT&T and or Assurion would handle the 'loss' of a phone versus a damaged phone. I do know that part of the Mobile Protection Pack is a locator service to help a client with a lost or stolen phone locate it. I believe that AT&T would attempt to locate the phone prior to issuing a replacement.
'Lost' is a very subjective term and I would think that as long as the phone was actually 'lost' there wouldn't be a problem. 'Lost' can mean you snapped the phone in two and then threw it in the trash bin at the grocery store never to see it again. As long as you don't still possess the phone and then claim that it is lost, there is no 'fraud'.
Having said that; I don't really see the purpose of claiming the phone is lost versus damaged as you're still going to get the same marginal customer service, the same iffy replacement and a $200.00 ding on you next bill from AT&T whether you claim water damage or loss.
It's always best to keep things above board even if you screwed up and have to eat it. Companies do refer charges to the police and people do get arrested and prosecuted for fraud, insurance and otherwise, all the time.
Just my $0.02.
Let us know how it goes.
I will not report it lost. It has water damage so water damage it is. Thanks though guys.
JACK4HIRE said:
I can't speak to how AT&T and or Assurion would handle the 'loss' of a phone versus a damaged phone. I do know that part of the Mobile Protection Pack is a locator service to help a client with a lost or stolen phone locate it. I believe that AT&T would attempt to locate the phone prior to issuing a replacement.
'Lost' is a very subjective term and I would think that as long as the phone was actually 'lost' there wouldn't be a problem. 'Lost' can mean you snapped the phone in two and then threw it in the trash bin at the grocery store never to see it again. As long as you don't still possess the phone and then claim that it is lost, there is no 'fraud'.
Having said that; I don't really see the purpose of claiming the phone is lost versus damaged as you're still going to get the same marginal customer service, the same iffy replacement and a $200.00 ding on you next bill from AT&T whether you claim water damage or loss.
It's always best to keep things above board even if you screwed up and have to eat it. Companies do refer charges to the police and people do get arrested and prosecuted for fraud, insurance and otherwise, all the time.
Just my $0.02.
Let us know how it goes.
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slimslim said:
I thought if you lose your phone they'll still send you another one. Declare it stolen or lost, isn't it easier?
Sent from my SAMSUNG-SM-N900A
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JACK4HIRE said:
I can't speak to how AT&T and or Assurion would handle the 'loss' of a phone versus a damaged phone. I do know that part of the Mobile Protection Pack is a locator service to help a client with a lost or stolen phone locate it. I believe that AT&T would attempt to locate the phone prior to issuing a replacement.
'Lost' is a very subjective term and I would think that as long as the phone was actually 'lost' there wouldn't be a problem. 'Lost' can mean you snapped the phone in two and then threw it in the trash bin at the grocery store never to see it again. As long as you don't still possess the phone and then claim that it is lost, there is no 'fraud'.
Having said that; I don't really see the purpose of claiming the phone is lost versus damaged as you're still going to get the same marginal customer service, the same iffy replacement and a $200.00 ding on you next bill from AT&T whether you claim water damage or loss.
It's always best to keep things above board even if you screwed up and have to eat it. Companies do refer charges to the police and people do get arrested and prosecuted for fraud, insurance and otherwise, all the time.
Just my $0.02.
Let us know how it goes.
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Guys, this is just plain illegal and is not allowed on XDA at all. It's not that hard to just send your damaged phone in. Parts can be salvaged off the phone water damaged or not. It doesn't take that much effort to just send the phone to them.
UPDATE
So a little while ago I checked all the water indicators and they were red still, so I took it to AT&T and they gave me a handout to file a claim with Asurion either by phone or online. They sent me back home and told me that Asurion will mail me a box, where I put my damaged phone in, along with the battery, and the SIM card. I tryed to submit a claim online, but it would not let me. It said that for my protection I would have to go on with the instructions on another phone. I will attempt to call them later once I have another phone in hand.
ZOOPidy said:
I will not report it lost. It has water damage so water damage it is. Thanks though guys.
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Thank you for doing the right thing! This is what insurance is for.
Friendly Neighborhood Senior Moderator
kennyglass123 said:
Thank you for doing the right thing! This is what insurance is for.
Friendly Neighborhood Senior Moderator
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+1 on that thank you!