Hi,
I've recently got the HTC Diamond as an upgrade and I'm loving the phone. However I've noticed that regularly I'm having problems making and recieving calls.
The phone dials out as normal but I don't get any sound of the rings, and then once the call is connected I can't hear the other person. This also happens when recieving calls.
The only way I've found to resolve is to put the phone on loud speaker
The phone is only 6 days old and already issues spoke to someone @ t-mobile who said that they will send out a replacement on monday, I did request if they can send it tmrw as I work during the week, dude said "we don't deliver on saturday" then I said "do you mind checking when I got this phone delivered" yeap saturday!
He said ok i'll have it out for you first thing saturday, I took is name and and team #. Then I called back 2hr later and spoke to someone else and asked when my phone will be delivered, I was then told "MONDAY"!
The guy I spoke to ealier did not even made any note on the account, team # didn't exist....but hey what the hell.
I guess I have to return my handset with everything that it can with included
Has anyone else had this problem, or know how to fix it, the sound thing that is ?
Cheers
Related
Hey guys, 1st post so don't be tooo harsh!
Did a search on this but couldn't find anything, my problem:
When i try to make a call it goes quiet then eventually it just cuts off with 2 beeps, i cannot recieve calls either. it is connected to the network (t-mobile) and i have coverage.
i did install tweeks form this forum, i've uninstalled them and done the "clear memory" function but still no joy.
T-mobile been messing me around about sending a replacement so just wanna see if there is a simple fix, it is still under warranty but would have to wait for t-mobile to have it back in stock, which i dont really want to do.
Any help will be appreciated!
Thanks
Kaled
Only time I have seen this (and I see it daily atleast on 2-3 phones a day!) is when a phone is barred/reported lost or stolen
But from the sounds of it, you got it on contract so I doubt thats the case!
OK, I'm pretty sure BT worked on the phone. Now, any time I answer from a BT device, the incoming caller is muted. He can hear me, I can't hear him.
If I transfer the caller to the phone (which btw I can hear him) and back again to the BT device, I can then hear him. If I answer the incoming call from the phone buttons, I can hear the caller on my BT device.
I must've spent like 30 calls to my phone (I'm ticked as I'm sure each one counted on my minutes) thinking of different ways to fix this.
I thought it was my BT headset, but it works on my Tilt. So I tried it in my car BT. It can't hear the caller either. So something is wrong.
If I turn off MS Voice Command (which by the way, I reg restored to before I modded it to work) my phone will make the sounds, I hear a beep in my ear. If I answer it form my headset, it works!
I could've sworn I had MSVC turned on ever since I got the unit. And I know I talked to people on my BT headset. Only thing is I don't know if I talked to someone after I did the non-att bloat hardreset.
Anybody have any ideas before I reset my phone?
had similar issue
i had the same problem and tried everything possible till i hard reset.....That fixed the problem initially.....but after i setup MSVC after a few calls it again started doing the same thing. I will be calling HTC tomorrow......will keep you posted unless someone else has an actual solution.
Update
After a couple of hours on the phone with HTC and ATT tech support....it all comes down to it being a hardware error. I went into a ATT store swapped my phone out and came back only to find the touch wheel does not work....went back got another one and finally one that works...bluetooth works fine and so does eveything else.....at least for now
Update
After a couple of hours on the phone with HTC and ATT tech support....it all comes down to it being a hardware error. I went into a ATT store swapped my phone out and came back only to find the touch wheel does not work....went back got another one and finally one that works...bluetooth works fine and so does eveything else.....at least for now
I don't think its hardware that is broken in some units. At least I hope not. Someone else here said they got it to work after resetting the device only to have it break again later. For now, I have my fingers crossed that someone can fix this. Sounds like a BT stack or something that is bad.
starstreak said:
I don't think its hardware that is broken in some units. At least I hope not. Someone else here said they got it to work after resetting the device only to have it break again later. For now, I have my fingers crossed that someone can fix this. Sounds like a BT stack or something that is bad.
Click to expand...
Click to collapse
Judging by the fact that you mention MSVC I am betting this is part of it. I have seen a ton of people complaining about it not working correctly. I think we need to start with that in the hunt.
True. Its either MSVC or BT stack. or both.
HTC Confirmation
I got a confirmation from that it is a software related issue with MSVC but they cannot release a fix until ATT approves it. The only way to speed this up is to have as many fuze users call either ATT or HTC and complain about this.
Try turning off Announce Incoming Caller. Supposedly this is the problem.
Agreed though, we MUST complain to AT&T and HTC on all issues - otherwise we all just sit here and ***** to each other and nothing happens cause they don't know how irked we are...
Hey guys,
a lot of my incoming calls (30-50%) are going to voicemail, althought I have no reception problems . I really hate this. Does anyone have simular issues? Does a new baseband-Version help?
Thanks a lot!
Android is 2.2.2
Baseband 1035.21_20110218
Kernel 2.6.32.9-dirty
Build-Nummer FRG83G
LGE-Version V10b
Each contact has the option to "Send calls direclty to voicemail", so maybe you can double-check that you did not have this option turned on for those contacts you missed.
It can be the same contact that goes to the box and a minute later it comes through... really strange.
arki82 said:
It can be the same contact that goes to the box and a minute later it comes through... really strange.
Click to expand...
Click to collapse
Im having this same problem....strange
Cancel all diverts. Not sure what network provider you have?. Also, when was the last time you updated your sim card?. Tried the sim in another handset?.
Just might have had the very same problem but I have my voice mail turn off.
My Girlfriend told me that she called me and asked why didn't call back. I was sitting the entire time next to my LG O2X.Strange! I told her to call me again and she did. She passed me her phone and it was ringing indeed but my O2x wasn't doing anything. No reaktion at all!
I really hope that will not happen again.
Any solution to this problem yet?
This was my phone..
http://www.youtube.com/watch?v=8VCYhjaI_6w
Needless to say I don't have it anymore.
Hi I am using the ATT HTC VIVID from Nov 2011.
I bought this phone last Nov 11, and I stated noticing my phone was not receiving any calls if I stay at home(jersey city). If anyone calls to my number it will not connect at the same time it will not sent to voicemail also. It will say "call couldn't be completed".
After 2 months fight with ATT, they tried
1. they did a factory reset on my phone - it didn't help
2. changed the sim card - it didn't help
3. finally they replaced a another HTC vivid
even that didn't help
finally they said there was issue in near to my home and they fixed it.
now i a started receiving calls but now the new issue is, if I call to my number it will not connect first time it will go to voicemail, and second time if i try then it will ring. (First time also my phone is idle) This is happening randomly and ATT is not helping on this situation. As per them I am not able to replicate when they were testing on my phone.
Because of this issue I am missing calls which is making me really frustrated. After three week of research I found this is happening in not only near to my home its happening at my work place (NYC) and if I go around also its happening.
Can someone please give some advice to fix the issue that would be really great
Is there anyone else in or around your home with AT&T service? If so, do they experience the same problem as you? Can you receive calls everywhere else besides home and work? Do text messages get through? How about internet service? MMS?
Thanks for your response
The issue is not around my place
The issue is, if any one calls first time it will go to voice mail, if they call again it will connect to my phone. This behavior is happening randomly.
It is happening in my work place(NYC) and also if i go some where in new jersey also. I can't tell when its happening and how. In a day it may happen one or two time. I can't check constantly on a day when and where.
Sometime i feel I am not getting call, if i try from land line it may work or it may go to voice mail, after the second try then it will be fine for that day.
this issue look little weird. but because of that I am missing calls.
forgot to mention, that time my internet will work fine, how I am sure is one time i was browsing and trying to call my phone from land line it didn't connect. as usual second time if i try it did connected
Also the signal bar in my home and my work place its full
Hi, happened 4th time this week (never before): I picked up the call but heard no sound ... and the other person later said that their device didn't register the pickup (as if I didn't). But other calls were ok, in one case a call from the same person a few moments later
Any recommendation how to approach this? Can this possibly be an issue somewhere on the way and not in the device?
Ideally without factory resets or handing the phone off for repair...
Thank you!
I have had issues like you said in the past, switching to gsm, 3g or 4g semmed to solve it
Disabled LTE for calls, didn't get too many so far, but they were all good. So hopefully this is solved, thank you!