Database Develop

TyTN II - In Call Probelm

When I place a call, at 10 seconds the phone backlight turns-off, and at 15 seconds the "power-off" occurs (like when you touch the power button and the screen blanks, not actually powering down the phone). At first, it seemed like a minor annoyance, but I realize now it is a problem, because when I touch the power button to bring the screen on, the start menu and some menu and touch features are locked. You have to wait until the call is over, and even then, you must touch power button off, then on to unlock the start menu and other features. It does not matter if you use the touch screen or hard buttons.
I have adjusted the backlight and power off features all the way to completely off, both during and not during a call, it still occurs.
I have been told by the company I purchased the TyTN II from that this is a known problem?? If so, is there a solution?
Respectfully,
Dave Kleiman - http://www.davekleiman.com

Take a look at the information in this thread:
http://forum.xda-developers.com/showthread.php?p=1519024

Thanks!! That was quick.
I wonder since I am reporting about the start menu and such being locked/non-operational when I bring the phone "back on" during a call, if there might be an additional problem with the phone. I see no mention of that issue in the other thread.

To fix the start menu/screen lock problem simply disable your lock pasword. It is a bug with the device. If you must have the password you will just have to deal with the problem until there is a rom update.

Tilt Annoyance

Hello all,
I just got my AT&T Tilt and love it so far, except for one major annoyance. When I press the power button, the device will turn the screen back on after a few seconds to a few minutes. The problem is when it's in my pocket, it can accidentally call people. My 8125 and 8525 did not experience this issue.
Any suggestions?
Thanks!

Button lock
It sounds as though the phone isn't set to lock all buttons except the power button when it is in standby. This happened to me last time I re-flashed my Wizard, and I couldn't figure out for ages why my battery was draining so quickly as well!
Settings > Buttons > Lock

Hmm, not seeing any option under Buttons or Lock. I do remember this setting from WM5. It does appear, however, that the buttons are not turning the phone on, it's just waking up even if I leave it on a desk.

You can add lock to the home screen

first press and hold the hang-up button so that it locks. Then just push the power button once. This puts it in standby.
There is a idle timeout for going on standby mode, but I can't find a setting to auto-lock.

JBHorne said:
When I press the power button, the device will turn the screen back on after a few seconds to a few minutes.
Click to expand...
Click to collapse
Are you paired to a Bluetooth device? I see similar behavior in my 8525 when in my car - the BT car kit does stuff which "wakes" the 8525
Richard

Try this leaving Google Maps On the Screen
Hi Guys,
I get this behavior when I have Google Maps running. It will even cycle the screen on and off a couple times.

nope and nope. just sitting on the today screen.

JBHorne said:
When I press the power button, the device will turn the screen back on after a few seconds to a few minutes.
Click to expand...
Click to collapse
I have the very same problem.
However, my girlfriend whom I also bought a Tilt for, her's doesn't do it.
We've installed all the same software too, so I'm a little puzzled.

start>settings>system> key lock. set it to lock all buttons except power.

rzanology said:
start>settings>system> key lock. set it to lock all buttons except power.
Click to expand...
Click to collapse
Hmmm.. yeah, umm my key lock is already set to lock all buttons except power.
The problem isn't with when you press a button it comes on. The problem is the phone turns on by itself, sitting on a table, nothing being pressed, no new email, no new sms, just lights up and that's it.

JonRick said:
Hmmm.. yeah, umm my key lock is already set to lock all buttons except power.
The problem isn't with when you press a button it comes on. The problem is the phone turns on by itself, sitting on a table, nothing being pressed, no new email, no new sms, just lights up and that's it.
Click to expand...
Click to collapse
Any number of applications might be starting the device, from weather apps to calendar, diary, time sync etc etc. For example, HTCs weather app will do it depending on how often you have it set to another example I came across from someone was TREO ALERTS that contains a script "refresh.mscr" and it was set up refresh time 30 seconds (this was turning his TyTn II on by itself).
Mike

hard reset and try again.

i'm betting that none of these suggestions were helpful (except the one about some application generating a wakeup event without any other visual notifications).
i was having the same problem, but i just tried to narrow down which running program was causing the events. it's one of:
* wireless manager
* messaging
* IM
my guess is IM; i'm going to test that out in a second.

well, it's none of the above. still seems to wake up randomly anywhere from 15 seconds to several minutes.
seems to happen more frequently when it's just been turned off.

Even if you were to find what was turing the phone back on, this can still be a problem just from normal use... obviously, you WANT the phone to turn on for things like a call coming in. The solution for people like us who stick our phones in our pockets is to "lock" the phone. But for whatever reason, the Tilt doesn't lock the phone while holding down the end key. That means the only convenient way to lock it is to keep the lock function on the today screen, wasting space. Hopefully someone can find a way to allow the end key to lock the device on the Tilt just like the unbranded device.

dscline said:
Even if you were to find what was turing the phone back on, this can still be a problem just from normal use... obviously, you WANT the phone to turn on for things like a call coming in. The solution for people like us who stick our phones in our pockets is to "lock" the phone. But for whatever reason, the Tilt doesn't lock the phone while holding down the end key. That means the only convenient way to lock it is to keep the lock function on the today screen, wasting space. Hopefully someone can find a way to allow the end key to lock the device on the Tilt just like the unbranded device.
Click to expand...
Click to collapse
i'm fine with using the lock function, but it still turns on randomly, using battery, and eventually unnecessarily yellowing the screen from backlight aging. my next approach is to check out the notification queue, using a notification cleaner app.

So i am having a similar problem. When i press the power button, the phone's screen turns off but when the keyboard slides, it turns back on... is there a way to make it so the keyboard sliding does not turn on the device? I think the keyboard slides around a little when in my pocket and i hate pushing 3 buttons to unlock my phone... thanks

I was having the same problem.
This is an issue with the ATT rom. Flash over HTC rom and you will be all set.

I have been having the same problem as well. I just installed this DeviceLock program:
http://forum.xda-developers.com/showthread.php?t=305402
If you enable the "Lock on Wake" option, the device will be locked when it wakes up, so the backlight stays off and you won't call anyone by accidentally hitting buttons.
Also, I ran across this related thread you might want to check out (basically talking about the same thing, but for the TyTn II):
http://forum.xda-developers.com/showthread.php?t=341419

Screen Issues after phone calls...

Hi, I tries searching for the solution to this by the "symptoms", and nothing came out, sorry to open a new thread for my own doubt but...
Whenever I make a call longer than 30 sec (which is when the screen dims down), after the call ended (either by me or the caller hanging) the screen stays dimmed down, and for some reason the everything in the Start Menu bar (except the task manager) is unresponsive through touch. The rest of my today screen still responds to touch or d pads, both on screen softkeys work. The start menu is only accessible with the default win button.
The only way I have found to correct this is by pressing the power button twice (going to standby and back). It's not a huge deal, but it is somewhat frustrating.
Any ideas or fixes?
Thanks in advance =)
EDIT: I'm using stock rom and HTC Dialer.

btw, anyone else having this issue?

I also have this issue but no solution (or i can't find the solution) till now. I think it is the bug in this ROM version so hope new ROM will solve this issue.

It´s a well known bug that has been discussed many times......
It happens when you´ve set a device password and your screen turns off during a call.
Solution 1:
Don´t set a device password
Solution 2:
When the above happens, turn the screen off and then on again (2 quick pushes on the power button) and you should be back in bussiness.
Solution 3 (the one I´m using):
if your exchange server enforces the password on your device (you can´t easily turn it off): install a small cab called StayUnlock (do a quick search, it´s either here or over at www.modaco.com), which will automatically disable your password everytime it´s enforced by your exchange server.

Thanks Michi! Step 1 did the trick, I don't need a pswd on my device anyways. XD
When your new it's hard to follow up or search and find stuff when there is SO MUCH information in here.
Thanks again =)

Diamond unlocks itself, hardware problem?

Basically I had a look about here and can't see anyone else with the same issue.
I've not long had the phone and the other night I had a call quite late saying I'd been phoning them 5 times. I'd locked my phone but when I looked at it it was awake and unlocked.
I can lock my phone (hold down the end call key) but with a bit of movement to the phone it brings up the unlock screen and unlocks itself.
This also happens if I lock the phone and turn off the screen with the power button. After a little shake about the phone will turn on and unlock itself.
You can imagine the problems this can cause whilst in my pocket.
I've not messed with the firmware yet or even any registry entries, it's as it was from HTC.

I am having this same issue with mine. I hold down the End key for a few seconds to lock, it locks successfully, but if I move my finger a bit and touch any other part of the surface it unlocks almost instantly. Sometimes the lock remains, but it's more likely that it will get unlocked.
I tried using TouchLockPro, but that didn't seem to help me much (it seems like it's not even functioning, actually). I'm running A.Z.T.O.R. V7 WWE ROM.
Nick

Have you tried going to settings then hitting "key lock". On the screen that comes up check the first option "lock all buttons except power button".
Works fine for me - when I switch off screen using power button everything is locked (buttons and screen) until I hit power button again or I get an incoming call.

Mine is set to that, but it doesn't seem to have much effect.
Sometimes I will hit the power button to shut the screen off and later when I pull it out of my pocket the screen is on and something (e.g. Calendar, System Time, etc) is open. During the period it was in my pocket I received no calls or texts.
When I try to hold the end key to lock the phone, it will lock it for ~1 second and then automatically unlock it. Doing it a second or third time will usually get a lock that "sticks" (at least for a while).
There has to be a good solution for this out there, but I've tried PocketShield and TouchLockPro without luck.
Nick

Diamond unlocks itself
I have this problem as well. I went to a meeting, locked my phone and it made 20 calls to my friend abroad, so I am really pissed, it happened before but I thought it was because it got knocked in my handbag.- Please help
Also my battery life has depreciated in a big way, at first 24 hours , 4 months later I'm lucky if it's lasting 6 hours and that's without making a call. I've turned of wi-fi, 3G etc. What is happening

Use sensorlock its great if you set it to unlock when you take the stylus out and relock when u slide it back in

mancsoulja said:
Use sensorlock its great if you set it to unlock when you take the stylus out and relock when u slide it back in
Click to expand...
Click to collapse
TouchLockPro should just work. In post #5 alternatives are mentioned (and also why the built-in Windows Mobile lock is not a solution for your problem)!

Remove Password Screen Always Appearing

Hi there,
Wondering if this is happening for all Diamond2 users or whether my playing around and initial configuration setup for the phone has somehow caused this situation.
When I hold down the Hang-Up/Home key it locks the screen. To enable the screen again I press the first Unlock button on the bottom left and then the Unlock button that pops up to re-enable use of the phone. This is of course normal.
However as my company forces Password protection as part of our Exchange Email policy, a Password is now enabled on the phone. Now holding down the Hang-Up/Home button locks the phone and instantly displays the Password screen (and not the Home screen with any information).
Being a previous Touch Cruise, then Touch Diamond user this has always driven me mad so I install SPB Mobile Shell so whenever I lock the phone it still shows the Home screen with all the information I want to see.
However on the Diamond2 this does not work and any locking of the phone simply displays the Password screen and no information. All I can do is enter the Password to enable phone use again.
I've installed registered versions of SPB Mobile Shell 3, and PocketShield but neither of them get around this problem.
Is anyone else having this problem? I'm trying to work out whether it's something I've done or whether it is all Diamond2's that demonstrate this frustrating behaviour? I've done a number of hard resets and gone back to scratch trying to see if I could get a combination that worked with this...
Appreciate any help so I can get this phone configured to my liking and actually start 'using' it. I know WM6.5 fixes this poor design in the OS.
Cheers.

Its an exchange thing...
The new version of Exchange 2007 forces all information to be hidden. As far as I am aware, there is no way anymore to show this info, especially as TF3D is so tightly integrated now.
Its pretty pointless having Exchange mobile policy on a device designed to protect the mobile information, and then being able to deactivate it, and show all that information you are supposed to be protecting when the device is locked.
BTW, the "versions" of wimo 6.5 that are floating around have been tampered with to remove this limitation. The official versions of ANY 6.1 rom will always hide that info when using exchnage mobile, if the group policy has restricted it.
You could always ask your sysadmin to disable it for your device.

Thanks for the reply and the info here.
I'm not trying to remove the password screen and that's fine with how it is intended to work.
But on my HTC Touch Cruise and my Diamond (both running 6.1 Pro) if I hold down the hang-up key it 'locks' the keys and dims the screen but still shows the home screen. Then after 15mins timeout I'm required to enter the password to access the phone again. During this the screen is always still displaying the home screen with the time, calendar etc.
But on the Diamond2 when I hold down the Hang-up key it locks the phone keys and displays the Password logon screen instantly. To use the phone again for anything, or to see the Home screen - I need to enter the Password.
This can't be the right way the phone is meant to work...?
Basically the 15mins timeout requiring password is 'instant' if I hold the hang-up key.

On my Samsung i600 which runs WM 6.1 I also have Exchange Sync with group policy enforcement of the password protection, but I can just chose "Unlock => Menu => Cancel" and the home menu shows.
But I can write back when my TD2 arrives and see if mine also does the same or if it is only yours.

mine does exactly the same
elmalote said:
On my Samsung i600 which runs WM 6.1 I also have Exchange Sync with group policy enforcement of the password protection, but I can just chose "Unlock => Menu => Cancel" and the home menu shows.
But I can write back when my TD2 arrives and see if mine also does the same or if it is only yours.
Click to expand...
Click to collapse
The rom did this out of box. I just flashed the HTC latest diamond rom onto my original diamond as well, and it doesn't show any info either.

thats interesting.
madstyle69 said:
Thanks for the reply and the info here.
I'm not trying to remove the password screen and that's fine with how it is intended to work.
But on my HTC Touch Cruise and my Diamond (both running 6.1 Pro) if I hold down the hang-up key it 'locks' the keys and dims the screen but still shows the home screen. Then after 15mins timeout I'm required to enter the password to access the phone again. During this the screen is always still displaying the home screen with the time, calendar etc.
But on the Diamond2 when I hold down the Hang-up key it locks the phone keys and displays the Password logon screen instantly. To use the phone again for anything, or to see the Home screen - I need to enter the Password.
This can't be the right way the phone is meant to work...?
Basically the 15mins timeout requiring password is 'instant' if I hold the hang-up key.
Click to expand...
Click to collapse
The answer there lies with the GPO triggering the simple pin lock from WIMO, rather than a 3rd party lock program.

A little progress...
Think I may have worked something out with this after a bit more playing around.
If I disable TouchFlo 3D and enable just the Device Lock option to show on the standard Today screen, then when I press Device Lock it locks the phone keys and dims the display (but still displays the Today screen info).
So the Device Lock can actually function on the phone as desired - however it appears that the ROM by default has the long press End key mapped to display the password logon screen (and not mapped to the Device Lock function).
Now it comes down to whether the long press End key can be re-mapped in the registry somehow to point to the standard Device Lock function and not the password screen.
I thought I had a way around it by mapping the long press Send key to Device Lock - however this button can only be mapped to installed applications (and not functions) from what I can see.
So any registry experts know of the key I'd need to modify to either re-map the long press End, or map the long press Send to the Device Lock function?

Resolved
Just closing the loop on this thread.
Zenyee Stay Unlock tool can be downloaded which resolves this problem.
It removes the need for a Password prompt for Exchange Group Policy (whilst not affecting the functionality of Exchange email working on the phone).

be VERY carefull!
madstyle69 said:
Just closing the loop on this thread.
Zenyee Stay Unlock tool can be downloaded which resolves this problem.
It removes the need for a Password prompt for Exchange Group Policy (whilst not affecting the functionality of Exchange email working on the phone).
Click to expand...
Click to collapse
Modifying the GPO at all on the phone causes a send home signal and can trigger the remote wipe! TRUST me on this.. i triggered the remote wipe and wiped my diamond and the storage card playing around with a few settings in the registry...

Juggles said:
Modifying the GPO at all on the phone causes a send home signal and can trigger the remote wipe! TRUST me on this.. i triggered the remote wipe and wiped my diamond and the storage card playing around with a few settings in the registry...
Click to expand...
Click to collapse
I've read countless messages from people using this tool on XDA and on other WM sites I've not yet read anything negative.
But thanks for the info in case I notice something unusual happen with the phone...