Database Develop

Troubleshooting (Win Mobile Device Center)

T-Mobile is being of no help.
I cant sync my Wing to my machine. Ive tried uninstalling Device Center, reinstalling Device Center, I used my wife's Dash and it started to sync so I was thinking that it was my mini-usb port on my phone. If theres a fix could someone please tell me or point me in a direction to get an answer.

Welcome to windows Vista...

I dont think its a Vista problem, it worked before. I dont know Im starting to think that it is the phone, but I can hook-up a USB cable up and go through my phone as a drive letter.

Chuy said:
I dont think its a Vista problem, it worked before. I dont know Im starting to think that it is the phone, but I can hook-up a USB cable up and go through my phone as a drive letter.
Click to expand...
Click to collapse
It's a reoccurring problem for many vista users. Doesn't happen to XP users most of the time. Do a quick search and you'll find lots of fixes for people with Vista sync problems.

horrible problems with my USB cable and diamond

hi,
I think my cable or port on my diamond is a little screwed, active sync stopped working just a week after I got the phone.
I posted the problem here:
http://social.microsoft.com/Forums/...c502e361-e0e4-4d26-9ead-7f2680ff160e/?lc=1033
I got Nothing so far. I did all the active sync troubleshooting I could when I noticed that when I charged my phone, the dialog to choose active sync or disk driver shows up!!? As if i plugged it into a pc, also I do plug is into any ANY pc as a Disk Drive, it doesn't work at all.
IOW.. when I connect my phone to *charge* a dialog shows up asking me whether I want Active Sync or Disk Drive as if i connected it to my PC. Nothing happens after that, and it will not connect to active sync or disk drive to ANY Pc (tried multiple pcs).
What could the problem be? Should I try htc tech support?
Please help, this phone is only a month old!
Thanks so much
Gideon

Ok.....I'm not sure what you're trying to say. What's the message you get on your screen when you connect your phone to the pc via activesync?

I'm sorry, I was freaking out just a little while writing that. I rephrased some of it.
I get the same dialog "Active Sync or Disk Drive" when I connect it to my PC, but nothing happens after that, and it doesn't work on any pc at all. And its driving me nuts, to send a file to my phone from my desktop(my main computer) I have to connect it to my laptop via a lan wire, then send the file over there, and send it from the laptop via WiFi to the phone! ! =X
Oh btw, I've also tried other mini USB cables. Same thing.
Thanks so much
Gideon

What version of activesync are you running? Download the latest version from here. Activesync runs on all OS versions from Win 2000 SP4 upto XP SP3. If you have Vista installed on your machine try this link.
Would you be able to paste a screen shot of the error message and the dialog box?

I use the latest 4.5, but that does'nt seem to be the problem.
It doesn't work as a Disk Drive on ANY computer? There isn't any message or error, on the phone I get the dialog "Connect To Pc" dialog, I choose DISK DRIVE but it doesn'nt work, not on MY pc not on ANY PC!! ='( And just nothing happens.
I've given up on active sync, i've read every post here on xda and elsewhere, I simple can't get it working, I don't have active sync on my pc now. On my laptop with *Vista* however, the windows mobile device center manages to connect and sync with my phone via *bluetooth* only
Thanks so much.
Gideon

Take out the memory card from your phone before connecting it to activesync and try again. Tell me what happens.

[email protected] said:
Take out the memory card from your phone before connecting it to activesync and try again. Tell me what happens.
Click to expand...
Click to collapse
You cant take out the diamond's memory, it's build in internal memory m8, not like the touch pro's microsd or anything so he wouldnt be able to try/ do that
I've had active sync problems as well, I normally find it's simply the sh*tti microsoft OS's/ programme's problem & if you re-install or update the active sync prog or windows mobile centre if your using vista, it then see's the diamond again no problems & let's you then set it up correctly, so I'd try all that 1st before you go phoning htc or your carrier to complain m8

Had the exact same problem with my Diamond.
The fix was; return to reseller/change of mainboard in the phone.
A known problem with some Diamonds according to the technician who did the repair.

Humm, I ran into a similar problem with my Diamond when I bought it less then a week ago. Nothing happened when I connected the with the bundled cable though it did work at first. So I took a normal one (from the ps3 controller to be exact) and it worked fine, I've not messed with the bundled cable since.

Solution for me
Hi,
I had this exact problem, wouldn't sync with any PC/laptop tried all the active sync's and tried all the options in there. Also tried multiple cables and still no joy.
This needs sending to HTC for them to fix. Go here:
http://service.europe.htc.com/Tracking.aspx and book it in for repair.
This is a known fault that happens with these phones and they fix it without charge.
However, don't be like me and try and fix it yourself, otherwise you'll be £70 lighter. I thought one of the mini usb prongs wasn't making contact (as it still charged ok) and after messing about the little plastic in the mini usb port came out. HTC said I damaged it and so had to pay for repair. If I had just left it alone they would have fixed it.
Also when they fix it they should load on for you Rom 1.93 which I'm finding is making the phone so much better. Its worth the money I've had to pay just for that TBO its soooo much slicker now.
The reason why this fault has developed (that some people have said) is that some car chargers are delivering too much power for the port especially when plugged into the car charger and then starting your car. I've seen that the normal charger delivers 5 volts and 1 amp so i've bought a car charger that does the same volts/amps from here:
http://www.dealextreme.com/details.dx/sku.688~r.53733725
I've used it once and it hasn't fried my Diamond yet. (it did however come up asking to activesync or usb drive when it was plugged in unlike the standard charger which doesn't prompt at all)
You also buy the official car charger which is more £££
You'll be without your phone for a week at least and you'll have to install your apps on it again.
Hope that helps

Hi,
I know this is an old thread, but thought i would add what i found as google brings this thread up when you search for this issue. I read through the solutions and through i would remove and reinstall mobile device centre. I found it had gone! Dont know why. I didnt uninstall it and havent ran a system restore etc. Anyway i reinstalled it and problem solved I think Bluetooth might have also been interfering.

No USB connection?

For the last year I've had my Diamond, I've never had a problem (for the most part) connecting my diamond to my laptop via a USB cable.
But last night when I plugged in my USB cable into my Diamond, it said that it didn't recognize my USB device.
I blew it off thinking I just needed to reboot my computer. Turns out tonight after investigating, this is a common problem with Vista and USB's.
Anyone have a cure? I've read till my eyes bleed, I've done reboots, edited the registry, installed, reinstalled programs and drivers till I'm blue in the face.
Today I got my HD in and it won't connect either. Obviously I have a problem with my laptop but I need help.
Anyone?
Thanks,
Mark

did you try another USB-Cable? Maybe its broken or something

One of the reasons I don't use Vista
Put XP on it, but that would be an extreme solution maybe? Is there someone who has similar problems with Vista?

Thanks all but it looks like my USB connection is just dead at that connection.
I say that because it doesn't work when I switch cables nor devices, I get the same result.
Yet, when I use the USB connections on the other side of the computer, they work. Apparently that one USB connection died.
Thanks,
Mark

Sync with Windows 7

Anyone know how to sync with Windows 7???
I've tried to install Windows Mobile Device Center 6.1, but it don't recognize my phone.. And ActiveSync won't even be installed due to compability reasons. (Doh, it's Win7)
I really like Win7, so it would be great to sync the phone

Try another cable or something, the mobile center should work.

ChumleyEX said:
Try another cable or something, the mobile center should work.
Click to expand...
Click to collapse
But the mobile is charging =/ So i don't think something is wrong with the cable and it worked just fine in XP (ActiveSync). And when I connected the mobile first time, the PC recognized it and installed the drivers for the mobile and the ActiveSync started on the mobile. Should it start on the phone when mobile center is running on the PC?

So does that mean you didn't try anothe cable? Because if you had researched this sort of thing (aka searched) you would find that the cables do this quite often.

phjott said:
But the mobile is charging =/ So i don't think something is wrong with the cable and it worked just fine in XP (ActiveSync). And when I connected the mobile first time, the PC recognized it and installed the drivers for the mobile and the ActiveSync started on the mobile. Should it start on the phone when mobile center is running on the PC?
Click to expand...
Click to collapse
i don't know what is the issue for you as i have win7rc1 and i can sync fine using the mobile device center.

If you are using 64bit Windows 7 then you need to download the updated drivers for the HTC. I am not sure exactly where Microsoft has these located, but it automatically downloaded and installed the new USB drivers that it needed just the other day for me......
Works excellent. I was using the 32 Bit version of Windows 7 before this and even though its based under Vista couldn't get it to synch up.

I have Win7 64 bit...with internet already established through another source, when I plugged in my tilt, it found the driver and installed it and has worked flawlessly ever since.

Works fine for me too on Win7 x64.
First, try another cable. USB has 4 connections, only 2 are needed to make it charge, but for communication it needs all 4. Maybe try another USB port on your PC as well.
And as said before, make sure you have an internet connection so it can download the drivers.
WMDC is already built in with Win7, so don't install any other versions from Microsoft Download Center.

Works fine for Win7 x64.
but Win7 x86 "NO"
you can use virtual XP mode for 32bit version

Updates?
Hi. I had this same problem following a hard-reset of my phone. After a while of searching I found that an update (designed for Vista) is available on the microsoft website. Downloaded, installed and sync worked first time. Yey

It should work with Win 7 RC 32 bit - does for me!
mouradlayeb said:
Works fine for Win7 x64.
but Win7 x86 "NO"
Click to expand...
Click to collapse
Then you're doing something wrong (such as not having the TyTN II correctly connected to your desktop PC or not having internet access on it to download whats required perhaps). I plugged my TyTN II into my Win 7 RC (32 bit) PC and after a bit of hardware detection and some automatic downloading it works (allbeit still with slow file tranfers but at least the UI is better than Win XPs Activesync). Welcome to xda-dev by the way

I think that it matters wether or not it's Windows7 RC.. Right after it came out someone was using the beta and it wouldn't work for them.

ChumleyEX said:
I think that it matters wether or not it's Windows7 RC.. Right after it came out someone was using the beta and it wouldn't work for them.
Click to expand...
Click to collapse
I was wondering the same but as the RC version is still avail for free until 20 Aug, anyone with the Beta should be formatting and installing this instead. Grab it while you can

I am running RC 7100 and I have no problem syncing.
Only issue I have now is, when the phone is connected, it won't let me delete or replace any .xml files through file explorer. This was never an issue with XP and Active Sync.

i just found what the problem is. Open settings on phone, then connection tab, open usb to pc... and there uncheck (enable advanced network function)
With it checked it didnt work on mine win7

sipols said:
and there uncheck (enable advanced network function)
Click to expand...
Click to collapse
I had that problem when I first bought my TyTN II but it was because I was attempting to connect it to my ancient USB 1.1 ports on my Pentium III. As soon as I installed a modern (but cheap) NEC chipset USB 2.0 PCI adapter card, I found I could connect fine either with or without advanced network functionality enabled. This is a USB port hardware compatibility issue rather than a Win 7 issue and I suspect even if users have Win XP on the machine that behaves this way, they'd still get the exact same response.

your speaking about USB 1 when others is speaking about Win7. If you dont know win 7 is the newest MS OS. So, i belive, all who use win7 have USB2. So there is question why you mention usb1?
And i didnt sad whole story. I had used phone with win xp for long time with that check on, and with one cabler... now on win7 i tried 2 diferent cables with that check on. Didnt work. Took it off and it started to work. So its Win7 issue.

sipols said:
your speaking about USB 1 when others is speaking about Win7. If you dont know win 7 is the newest MS OS. So, i belive, all who use win7 have USB2.
Click to expand...
Click to collapse
Thanks for the explanation but my Pentium III is capable of running (or should that be walking) Win 7 RC and it has USB 1.1 ports (as well as a USB 2.0 card now). Given Win 7 RC was avail free of charge - don't know if it still is, I got mine in June, there'll be people who get it just to see what it looks like, even though the hardware isn't up to ideal spec.
I don't know what ports were being used in your case because as you mentioned, full details weren't supplied and we didn't have the whole story - we still don't know. Glad you've resolved the issue in your case but in a modern PC which can comfortably run Windows 7, I wouldn't typically expect this to be an issue. If the hardware is struggling to keep up or has USB ports of dubious quality/performance, then thats a different matter.

Sounds like win7 (my main OS now days) communicates with the USB ports in a different manner than XP or the other OS's. Good to know.

ActiveSync Problem [USB can't connect]

Dear all,
sorry if this is repost.
i found it quite trouble for me, as my TYTN II suddenly stop syncing with my notebook.
it shown Microsoft ActiveSync can't recognize any port plug to TYTN ii, even if it can't sync with notebook active sync, but the phone still able to charge via USB port, anyone experience this before?
fortunately my Tytn II still able to sync via Bluetooth connection, but NOT via USB port.
Some recommended action that i've run so far:
1. uninstall & re-install microsoft activesync 4.5
2. change usb port
3. change with different notebook with activesync 4.5
4. hard reset my device
5. flash to another ROM via USB
6. etc
after doing all the thing, but the problem still there, only able to sync via Bluetooth connection.
hope anyone could give me a clue here.
thx & rgds,

What OS are you running on your notebook ?
Activsync for Windows XP and earlier
Windows Mobile Device Center for Vista, Wimdows 7

I am using Windows XP SP3 and using Microsoft Active Sync 4.5.0 build 5096
I also have tried into Windows Vista Home premium,
and couple hours ago I've tried to sync my friend O2 and it was successfull syncing with his device, and then I re-tried to sync with mine, but no hope
any clue really appreciate that

Try going to the "USB to PC" settings on your phone (probably under Settings>Connections) and unchecking "Enable faster data synchronization."

hmm, I've tried that before and still no luck,
do you think any possible hardware failure

It's possible that you have a hardware failure. However, that seems unlikely if you can flash using USB and it can connect to those other systems. Two other trivial things to try:
1) Try a different cable
2) Is "Allow USB Connections" checked in File>Connections Settings in ActiveSync? (I'm not trying to insult your intelligence, just covering the bases)

WonkotheSane said:
1) Try a different cable
2) Is "Allow USB Connections" checked in File>Connections Settings in ActiveSync? (I'm not trying to insult your intelligence, just covering the bases)
Click to expand...
Click to collapse
it's okay... i am looking for clue not for arguing
anyway, i've done that
1) already try 3 different cable, the last one i tried is with two devices my tytn ii and my friend O2
2) already done that too, been trying uncheck/check "Allow USB connection" in Microsoft Activesync in my Ms XP SP3 notebook.
btw flashing via SD card is applicable because it's not related with USB port right
regards,

I'm having a very similar problem. I have 2 Kaisers, one factory AT&T ROM WinMobile 6.1 and the other running a cracked 6.5 ROM.
Two computers, one Laptop running Windows 7 Ultimate x64 and a desktop running XP w/SP3 32 bit.
About a month ago all phones stopped syncing to all computers. I just get a "Unrecognized USB device" error on both computers using either phone.
Does Anyone know if MS released a USB driver update that may be causing this? I have tried every possible phone setting listed on the web, uninstalled activesync on XP and nothing seems to work. It really feels like a Windows USB issue to me. Just my gut feeling.
Doug

I have one more stab in the dark. Plug in your phone, open the device manager on your computer. There should be a device category called "Windows CE USB Devices." Expand that category, right click on the device in that category and uninstall it. Unplug your phone and plug it in again. This should reinstall the device driver. I'm guessing that the original drive got corrupted somehow.

WonkotheSane said:
It's possible that you have a hardware failure. However, that seems unlikely if you can flash using USB and it can connect to those other systems. Two other trivial things to try:
1) Try a different cable
2) Is "Allow USB Connections" checked in File>Connections Settings in ActiveSync? (I'm not trying to insult your intelligence, just covering the bases)
Click to expand...
Click to collapse
I had a similar problem as the original poster, and it turned out to indeed be a hardware problem. The SD-card reader was faulty, and ActiveSync would not recognize the phone while an SD-card was plugged in (Nor would WM5Torage work). Removing and reinstalling drivers did not work either. The SD-card was fine, when tested in a PC reader and my Touch HD, so I figured it had to be the kaiser.
I fixed this *today* by replacing the PCB in the display part of the kaiser. Part costs about $40 (Search for item ID 380187854526 on eBay to see which part)
The disassembly/assembly instructions required are in the service manual, available at a dozen places online.
Hope this helps! (Couldn't post links )