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The ExtUSB port on my tytn2 seems to be broken, or something.
When I plug it into my computer it is no longer recognised, and doesn't even start to charge anymore.
Similarly, if I plug in any sort of charger, then the device will not do anything.
In an effort to charge it, I did the following. I removed the battery, thereby switching the device totally off, put the battery back in and then attached a mains charger. At this point I got a solid red LED at the top where the signal/charge LED is. I left it like this for 2 hours and came back to it. I switched it back on and it had fully charged the device - yet I still could not get it recognised by anything.
So what's going on here - is it broken or is this a software issue.
Ignore the reflash bit. How am I supposed to do that if I can't get USB working? Stupid question sorry. Still, I've tried a hard reset and still nothing, so I guess it's knackered huh
EDIT: Replacement is on it's way for tomorrow. Puts an end to that saga I suppose!
HTC's miniUSB port uses traces for contacts instead of pins, which I can't even begin to express how ridiculous that is. To make matters worse, the soft reset pinhole is located right next to it so one slight jab of the stylus, car keys in your pocket etc and you're screwed. You may have done it without even noticing.
Flashing roms is out of the question, but you can use PocketController to make it look as stock as possible through wifi. Another alternative is to take your device to a college/university micro-electronics lab where they will fix it for a small donation or free.
dazultra2000 said:
Ignore the reflash bit. How am I supposed to do that if I can't get USB working? Stupid question sorry. Still, I've tried a hard reset and still nothing, so I guess it's knackered huh
EDIT: Replacement is on it's way for tomorrow. Puts an end to that saga I suppose!
Click to expand...
Click to collapse
Best of luck, but it might not be the end of your saga. When it gets to servicing, if they notice something was jabbed in the miniSUB port, they could come at you with out of warranty fees.
I have insurance on my phone. It's covered for accidental damage anyway.
Yep. Figured that out the hard way. Accidently stuck my stylus into the USB rather than the reset hole.
If you're lucky, you may be able to "push" the traces on the bottom side of the connector back in place... only one side of my connector was bent. Then I gently connected and re-connected a mini-usb connector.
dazultra2000 said:
I have insurance on my phone. It's covered for accidental damage anyway.
Click to expand...
Click to collapse
Where are you getting insurance ? I can't find anywhere.
Thanks,
DLD
With Orange! Orange Care. Has done me proud a few times in the past, like when I crushed my SPV M2000 on the day I got it! Or when someone dropped my SE K700i in a pint of beer.
New phone is here and instantly I have noticed a couple of things:
1) Different type of battery, as already reported by some people. It's the Dynapack that doesn't quite fit properly.
2) Screen seems brighter and more colourful - again, as reported by some people already
3) The screen tilt is much stiffer (which is good cos the old one was really loose)
4) MicroSD cover feels of better material.
5) Whole thing feels so much quicker - but that's probably just because I've not loaded anything into it yet.
Just to bring this to light for people to watch for.
As you should already know, the micro-USB port on the 'Kaiser' generic WM device is NON-standard.
That is it only has a single tapered side to ensure the HTC audio headset fits inside it. The stock wall charger I was supplied with also has this non-standard shape so fits snug and works 100%.
Problem with this is that any 'Third-party' or what we would actually call STANDARD micro-USB connectors, can move around within this port with a large degree of movement (most chargers and USB cables we all use!) thus causing damage to the delicate pins/PCB connections within, specifically to the non-tapered side.
It is my opinion (and you can shoot me down on this if you desire) that many failures of chargers and computer recognition can be attributed to this.
Please believe me when I say I do not say this is a flame of the device, but I think many can use this design fault as a way of getting a FREE repair from their supplier (which is as it should be!! as they supply a non-standard mini-USB charger and a STANDARD mini-USB cable in the box)..
All those I have advised in threads before, please link those threads to this one...Thanks..
These are threads that possibly relate to the USB physical failure. Please do NOT treat them as final...we are just trying to corealate similar data.
http://forum.xda-developers.com/showthread.php?t=362542
http://forum.xda-developers.com/showthread.php?t=362514
http://forum.xda-developers.com/showthread.php?t=345552
http://forum.xda-developers.com/showthread.php?t=355232
http://forum.xda-developers.com/showthread.php?t=353909
http://forum.xda-developers.com/showthread.php?t=359695
http://forum.xda-developers.com/showthread.php?t=361589
In this thread many have the problem by inserting the stylus in the USB receptacle BUT some also say they never made this mistake.
http://forum.xda-developers.com/showthread.php?t=354472
Damn... I only went back ten pages to 24/12/07 and found these!!!
If you have any input on any port/comms failure over and above these threads please let me know... Thanks.
The pain is, we're all going to have to go through the hassle of reflashing the device back to its original state, then lose it for a week while its repaired and then get it set up just so again when it returns!
I have an original HTC TyTN II so I'm not going to be able to do an insurance 'hotswap' this time.
Many thanks farsquidge for pulling all these threads together!
Should this be posted in a more general section? I would think this doesn't only happen to Kaiser users.. and we're not getting much of a response in this section.
I am thinking I may have that problem. I have an old shop lamp with a magnifying glass and I am still having a problem looking at the pin details on the micro usb connector. Is there a drawing out there relating to what I should be seeing?
I just tried plugging my brother's WM 2003 phone onto my computer and it detected it right away.. Can it be possible that the USB port on my phone is damaged? it works great with everything else though..
DVS_WiNdz said:
I just tried plugging my brother's WM 2003 phone onto my computer and it detected it right away.. Can it be possible that the USB port on my phone is damaged? it works great with everything else though..
Click to expand...
Click to collapse
Possibly not! The title of the thread is POSSIBLE Micro-USB failure..
HTC's Proprietary USB Diagram
Click on me to enlarge:
I the reason for my RMA was that the device would only charge on wall charger. My USB was slightly lowere on the right side. I believe that someone hit it on the head when they said that the home charger has a better fit & hence, keeps the connection were the PC cable & the Auto Chargers fail.
Since we still have warranty on our Kaisers, will HTC fix it?
Did anyone fix this problem yet?
micro-usb contacts...
this thread really hit the spot.
After killing my self trying to find the answer to why i could charge my device and not synch, i ran across this. indeed it was the metal contacts on the micro usb.
Gently, using a very thin flat tool, i was able to "reposition" on the B contact displayed in the picture above.
Once i did this, I reconnected the usb cable and viola...it worked!
Thanks everyone!
I just had to return my brand new TyTN II to the store I bought it from because of this problem. It charged in the wall but would not sync or be detected with the pc.
I already returned it for a refund. I do want to get another one but do not want to keep havening this same problem.
I almost wonder if I should have kept my orginal TyTN II and tried to fix it?
Thinking of getting a Tilt now since they are so much cheaper.
I'm on the phone with ATT right now and these A$$holes are trying to tell me that they WILL NOT cover this under warranty. I'm holding for a supervisor right now.
My device will take a charge from the USB cable or my wall charger but it will not take a charge from my car charger. I even went to the ATT store and asked them to hook it up to the car charger and they were the ones to tell me to call the warranty department.
This is ridiculous. I am going to raise Hell if they tell me that I have to pay for a new phone.
They're telling me that it is physical damage and they WILL NOT cover this under warranty.
I am beyond furious right now. I cursed this b!tch out and told her to go f0ck herself.
I don't think that was good for my cause.
$79 to fix it yourself
http://www.pocketpctechs.com/main~u...HTC+TyTN+II+Sync+Connector+Repair+Service.htm
Thank You Thank You Thank You
I have been trying to figure this out for months. I used a knife and moved the "B" pin up and it worked immediately. Did I say THANK YOU?
I went to the ATT Store where I purchased my Tilt and had the manager call the Warranty Department and tell them that there is no physical damage on the device.
They're sending me a new (refurb) one.
It's weird that I can use my USB cable and the wall charger that came with the device, but any other charger does not work.
thanks for helping me with this.
i think it's weird that any simple user, like my mum, would immediately check the connections and blow in the USB ports...whereas the advanced users forget to check the connections and straight away start reinstalling software.
Thanks again for this.
I'll be getting my replacement Tilt today. I hope I don't have any issues with it since it's a refurb.
If anyone tries to get a warranty replacement from ATT and they ask you if you can see anything wrong with it, SAY NO!!! It's almost like they try to trick you to say something is wrong with it so they can say it's physical damage.
I hope I remember to re-flash Hard SPL or I might be wondering why my rom flashing doesn't work.
see i totally screwed myself...i experienced these problems and continued to bend my usb connector all around and eventually broke that plastic piece out (first type with the holes)
http://forum.xda-developers.com/showthread.php?t=359695
and then from that being out i smashed the syncing pin over and over and that broke out...tried to solder it..got it to stay and sync for a few days then stopped syncing again then re soldered it and got isopropyl alcohol on my water damage pad so now im trying to figure out what to do...then last night i smashed the +5v and broke that pin...so i cant revert the spl so my only options are pay the 79 bucks to have ppctechs fix it or slip that plastic piece back in (its stays in even if a usb plug is inserted), get something to replace that pad (maybe construction paper...just to fool the eyes as im sure they wont give that a second look), sticking it in bootloadetr mode so it "looks broken" and try to work a att store rep into replacing it on the spot due to the boot up screen and steer away from the usb port problem as i screwed myself on that lol...any advice?
I have been having this problem for a while and I can't figure out a solution.
When I plug in my kaiser to the computer, everything seems to work fine, however the active sync won't start and won't recognize the device. Also the device won't charge even though it shows the amber ligtht and the screen become brighter when I connect. I have the same problem with my car chargers.
If I use the HTC splitter (USB and Audio) everthing works the way it should be. But if I use a direct cable, bypassing the splitter nothing works. What is in that splitter that makes everything work? About 2 months ago, I didn't need a splitter to have it working. Is it a Rom issue?
Guys I do need help. It just drives me crazy.
Thanks.
Could be a slightly damaged mini usb connection. Have a look at the bottom of your kaiser and see if any pins are moved in the USB ext connector.
Yeah guy, I reported this issue with Kaisers & specifically Tilts 6 months ago. Have a look at your USB port pin on the device. If it is curved or the right side of the pin is slightly lower (Not arrow straight) then you may have sloppily placed your stylus on a soft reset. Sometimes this can be fixed by VERY GENTLY bending it back into shape with the stylus or another semi-rigid & smooth tool, that's if it not to badly jacked up. Because it charges in the home charger I'm about 90% sure that's your issue.
you guys are right. THe usb was slightly bent. Upon reading about the problem, I straighten it back however still the same problem. I am looking into getting a big magnifier to see if I see anything out of order.
In the meantime does anybody know a place in Toronto who is capable to fix this issue? I know a lot of people have problems but I don't want to send the device away.
Hello everyone, I've searched all over for an answer to this one with no joy.
I've had my stock Orange locked Diamond for almost two years now, and towards the end of a family break I dropped it.
Now it won't switch on beyond an initial buzz, and none of the mini USB chargers or pc cables will persuade it to charge.
The problem is that I used it to take all the photos during the family break, and now can't access them.
Now I read the reply about "jump" charging the battery and will be giving that a go, but can the memory chip be accessed independantly to offload the contents?
I should add that for quite a while before, the phone picked up and dropped the usb connection when connected with a frequency of about 3 - 5 seconds, which was very annoying.
Many thanks in advance
Luke
Little update
Hello all, thank you for reading about my plight.
Well I managed to charge the battery, and I think the phone switches on, as the volume controls make the appropriate sounds. However the screen is black, and even under heavy sun I can't see anything, so it's not just the backlighting that's gone.
The pc doesn't notice it when I connect, so I can't get in that way, unless someone can point me to how to chop up a cable and hardwire a data connection "upstream" of the mini-USB socket? (I'm hoping it's just the connector which is dead)
Otherwise, is there a combination of hardware buttons that will switch on bluetooth? I dropped it when it was in airplane mode. I had BT explorer checked, so if I can get BT on, I should be able to browse the phone with the pc? Please confirm.
Looking forward to reading your suggestions
Cheers
Luke
ps now I've discovered the limitations of a fixed memory; if the card were removable, all this wouldn't be an issue.
Your solution
http://forum.xda-developers.com/showthread.php?t=657514
Thanks, I'll give it a try
Hi, thanks for the tip, I guess I have nothing to lose.
I've just found an appropriate screwdriver so here goes.
I saw that thread, but as one of the symptoms involved actually being able to read something on the screen, I didn't pay that much attention.
News soon.
Cheers
Luke
ok let me know.. best of luck
OMG it worked!
Hi, fantastic tutorial.
It took me several attempts to realise that when you say "chip" you mean circuit board.
Pressing and pressing gave no joy, but further investigation showed that I could slip the screwdriver underneath the loose connector and engage it from there.
Yes bad design on HTC's part, there should be some sort of physical lock, or at least a block underneath that pushes the connector into its socket.
However nice the phone was, the WM6 bugs & glitches were annoying, the USB connection still doing that really annoying thing of connecting and disconnecting every few seconds, so it's going to be hard to retrieve the photos; GRRR!
Does anyone know of a program that can block send files from the phone, either over wifi or bluetooth??
Anyway, many many thanks Siddharthsai, at least it's up and running. I doubt I'll be using it much now, despite that superb screen, my insurance replaced it with a Desire, and I have to say I'm impressed with my new toy
Oh yes, where's the command for auto screen lock? It's annoying me.
Many thanks again
Luke
Getting there
OK so thanks to Diamond tweak I was able to stop the screen locking every 5 seconds.
The USB problem is mechanical; I forced the phone down onto its mini USB plug really hard and it stayed connected. Thanks to SuperCopier 2 I was able to dump the contents before my hand got cramp
Yippee.
So I've got TomTom on the diamond, but no on-board nav on the Desire. My diamond might just end up relegated to being the permanent in car nav unit.
Anyone got a fix for the dodgy USB problem? I've tried all 3 of my mini-usb cables, but they do all happen to be HTC oem.
I guess that's why the micro USB has been adopted.
Thanks
Luke
Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P
Have you played with your USB settings; debugging, mounting SD card etc?
dionieins said:
Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P
Click to expand...
Click to collapse
I'm pretty sure there's a problem with your USB cable if it's not the drivers. Try using a different cable and check.. Should work!
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Is the water sensitive patch under the battery still white?
rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Click to expand...
Click to collapse
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.
rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Click to expand...
Click to collapse
I've seen long threads of people who reported the same issue: no actual water damage, but a messed up USB port and their warranties being unjustly denied. Try cleaning the contacts in the phone's microUSB port with a coffee filter dabbed in rubbing alcohol, or scratching at them with a thin wire.
I'm currently having USB port issues with my brand new replacement Captivate (phone sometimes randomly thinks it's plugged in when it isn't, thinks it isn't plugged in when it is), haven't had any luck fixing them yet.
If there's no visual residue on the charging port, they cannot rightfully void your warranty. The captivate has 2 LDI's(Liquid Damage Indicators), one on the battery and one on the phone itself, behind the battery. As long as those two are white, and as long as there isn't a bunch of green crap on the charging port, they will replace it.
I work at AT&T, and we deal with this everrrrrrrrry day. 3 big rules with warranty swaps; LDI's need to be white, charging ports need to be intact and not corroded, and there needs to be no physical damage, any scratches or dings that you can feel with a fingernail are considered physical damage. We help people who terlet their phones get warranty exchanges sometimes, nothing an exacto knife and some raw effort can't fix. AT&T is a weak beast, be assertive and they will bend to your will.
In all honesty though, just make the charging port as clean as you can and call in. Ask for a supervisor, tell them it's a documented defect with a recent wave of Captivates, and you won't hang up until they exchange it for you.
well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean
dionieins said:
well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean
Click to expand...
Click to collapse
well I cleaned the phone and still is not working, this is a hardware issue definitely
dionieins said:
well I cleaned the phone and still is not working, this is a hardware issue definitely
Click to expand...
Click to collapse
I had that problem with my brand-new second Captivate out of the box. Not going to deal with warranty and bull**** water damage accusations, this is being returned to the retailer first chance I get.
I've had something weird happen as well. I've had my Captivate plugged into my PC using USB Debugging at least 10 - 15 times today. I also clicked "Mount" so I could transfer files that I have backed up.
Now suddenly it stopped working. I have jumped around using every port on my laptop (all 4). I have noticed it's acted weird before.
But now (without anything plugged in at all) the laptop keeps popping up saying USB Device Not Recognized.....even though I'm not trying to plug anything in.
Should I reinstall the Samsung 32 bit drivers? I did uninstall Kies today because I had no use for it. It was annoying to have Kies open every time I plugged in.
I have a captivate lying around which have the same problem, i/e the USB cable works fine for charging but not for PC connectivity.
Since it is a development phone, I just reverted to using adb wireless widget.
Other than that, after reading this thread, it seems to be a common issue.
I got my phone exchanged (again) and no USB or GPS problems this time. I got a grainier-looking screen though...meh can't complain really, since this is the only Captivate I've owned that doesn't have any major/hardware-related problems.
My USB not working ended up being my laptop (not phone). I had to unplug the power supply....shut down for a few minutes.....reboot and it worked. I had tried reinstalling the drivers but it did nothing.
mikegy2002 said:
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.
Click to expand...
Click to collapse
I appreciate the advice use some acetone to remove the green stuff but phone is still being difficult when trying to connect to the pc ...be nice if samsung came up with something so there wouldnt be a possibility that water would get in the port
I've had this problem since i got my phone, and i've had it for months now.
Always thought it was drivers.
My last try was with the new AIO captivate tool box app and the drivers their.
For those of you that got replacements how did you go about this.
just go to the store? Or is there a number to call to do it over the phone?
It's just annoying not being able to transfer pictures and such off my phone, hell it worked with my iPhone. I know you can setup wifi file transfers, but if i'm at a friends house it would be nice just to be able to plugin the phone and transfer files too it.
I fixed this problem selling out the phone. Not joke.
BUT, thing is, that the buyer, couple days after the purchase, told me that he fixed this issue by simply restoring the phone to the stock rom through odin 1 click.
Why I didn't try that easy fix? Simply because I thought that the phone was already in the stock rom :S
Lesson learned: always double check if you're in stock rom or not. (obviously you don't need to do this if your purchased the phone brand new!)
It's really weird, a week ago my phone suddenly freezing while I was out, I took the battery off and put it back but it was stucking on AT&T logo scree. I've tried that for few times nothing changed, put it away and the next day tried for few more times and this time came up (also recovery mode and 3 buttons didn't work too).
Everything was look fine but had a problem it was when I plug the USB cable it's just showing the charge status, means couldn't connect the Phone to PC ,I tried with some other cables and PCs, also put hair dryer if possibly water went in but the problem was from the phone.. also when took the USB off the charging status was keep going. first thing I thought it would be the ROM, I had some other ROM in the memory to I flashed to another ROM, but the problem was still there.
tried many times nothing changed, I was almost wanted to grab a new one, till 2 nights ago after a week while it was charging I suddenly noticed that it can connected, I straight away got backups copied to PC and flashed to Stock, now everything looks fine after few days and it works good.
any suggestion on that? is it could be water inside or something?
My ROM was Cognition 2.3 at that time
hope it's not gonna happens again.
I had the same problem and it was a bad USB port any phones made before December '10 have had a lot of problems. Warranty gave me a replacement without question.
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