Sorry if this has been discussed, I did use the search function but those things are next to useless, or maybe that’s just me.
Anyway,
Bought an HTC Diamond from Carphone warehouse 3 months back, it was on an Orange contract.
The phone is an HTC branded phone, no Orange logos or Orange menus or ANY sort, in fact the only thing Orange about it, is the sim card!
Tried to download the latest ROMS from HTC's site and I can’t have them, they told me to speak to Orange, I did. Orange told me that it's not there problem as I never got the phone from them, and HTC are to sort it out.
So now no one will touch my phone, HTC are insisting that Orange deal with it and vice/versa.
Do I have a legal entitlement to latest firmware/ROM updates?
Any advice on who I can speak to?
I'm currently waiting tfor HTC to call back after telling them there computer is WRONG and I have an HTC device not an Orange one!
I'm frustrated and annoyed, customer service! Really? well i'd like some service and a faster phone would be great!
Cheers.
Kev Laws
You seem to be on a war path leading to nowhere.
Why don’t you just take the easy route and download one of the official ROMs from this forum.
If your really against that then just give it to carphonewarehouse to repair, it will come back with the latest ROM on it. Just let them know you have various software issues.
Oh and legally in the UK your contract is with the retailer, in this case carphonewarehouse
I have tried on numorus attempts to download ROMs from here and have yet to find one that I can get to work on my phone.
Also the thought of flashing my phone is not appealing to me as I have ALOT of very sensitive and important infomation on it.
I understand what your saying about using this site rather than chasing them down but really I shouldnt have too, the customer service shold be there, regardless of where I bought the phone.
As for going tot he carphone warehouse, thanks I'll try that on Monday.
Cheers
Even if you use a genuine HTC rom it will have the same effect as as cooked rom from here. They basically format a reload the os on the rom. The internal storage does not get touched.
I would personally back up the data you have.. flash it. That way your not stuck with orange or HTC
you are entitled to the official "Orange" ROM update when it comes out (IF it comes out - orange tend not to release updates)
If you want to update your ROM you can but you WILL loose all your data on the phone (not internal storage) unless you back it up. You will also have to re-install all of you software.
to update to the latest ROM download RUU_Diamond_HTC_WWE_1.93.405.1_Radio_Signed_Diamond_52.29.25.12_1.00.25.05_Ship.exe from http://www.duttythroy.net/download-area.html?task=viewcategory&catid=8&site=2&start=10 (this is the official 1.93 ROM from HTC)
before you flash it you probably need to install hardspl http://forum.xda-developers.com/showthread.php?t=416211 This is because your phone will be locked to Orange (although as you got it from CPW it might not be)
So in summary:
Backup
Flash Hard SPL
Flash 1.93
restore data
reload programs
Hope this helps
The contract you have with orange is purely for the airtime, the phone is there to allow you to make the calls, generate orange profit!
AFAIK orange have no legal obligation to help you with the phone, when they do its more of a courtesy thing.
Now if you had bought, an orange branded mobile from an orange store you'd be in a lot stronger position, as it is an official orange product with their branding I believe they'd have to help you.
I used to deal with orange and windows mobile from a business point of view, we had better support that the average customer and orange only ever released one firmware upgrade in the time I dealt with them, and that was to address a problem we were experiencing with roaming.
Backup your phones data, (spb backup) and install one of the far superior ROM's from this site (after getting yourself familiar with the upgrade process)
Then look at another sevice provider, one who offers better customer support (in general) better data packages, and cheaper contracts.
NB: None of this post is from a professional legal adviser and should not be used as such, its from my experience of orange, and a bit of trading standards experience....
Please Read Before You Rant
this has 100's of posts on this matter on this forum
flash the phone and all is well.....or just live with what you have
don't hold your breathe for a orange rom update
you can't just download a rom and it will work....
what ever rom you want always read the 1st post and follow it to the letter
wecome to windows mobile 6.1
New Orange ROM is here...
http://www2.orange.co.uk/servlet/Sa...96364420640&product=Feature&t=Product&tabid=1
Enjoy
Related
Hi,
Just a quick one and looking for opinions.
Yesterday I managed to pickup a diamond from a shop. I was told it was direct purchase i.e. not sim locked to any provider. So I paid going retail price at 750 canadian for it. Get it home to discover the $#$#$ thing is linked to airtel and sim locked. I managed to get the network unlock code and it can now use my own sim card.
If I hard spl it I figure there should be no difference at this point between mine and the HTC released version.
Does anyone see any other reasons I should return this for a proper version that I requested.
Would you let it go and continue as above or return to the shop and rip the $#$#$ a new one.
I have to return home in a few days and need to make up my mind.
Thanks!
Well.. depends if you're a principals kind of guy. However, if unlocking it was a breeze and didn't cost u any real agony, why get yourself all worked up over it... Maybe you should send an e-mail to their headquarters if it's a big storechain...
Yes, I know what you mean. Perhaps what I meant to directly ask others if they see any technical reason this phone would now be any different then a standard unlocked version direct from HTC. I used a network unlock code from a specific website to do this.
If anyone sees a reason to be worked up ... i.e. the minute I flash a new ROM onto this it may not work because some providers ID is in there, then yes I will go back. But, if network unlocking provides the same benefit as just having a direct unlocked model then I dont really care and will just give him my email feedback.
thanks
Seeing as you paid Canadian dollars for it, I assume you are in Canada? If so, you might want to return it or at least keep the option open for the next week or so. It's looking like the official Canadian release version from Telus is going to have an extended battery and possibly more RAM. The word floating around is that it will be available first week or so of August.
I recently bought an Orange branded HTC Touch Diamond, But its been unlocked previous to my purchase and i am using my Vodaphone PAYG SIM in it, Unfortunatly its missing TouchFLO3D. So im interested in doing a ROM upgrade, which im led to understand will get TouchFLO3D back on the device, as well as some other nice improvements.
I understand i can get the updated ROM from Orange, along with install instructions. What im interested to know is, if by installing this ROM will my phone once again be SIM locked to Orange?
I appreciate this may have been discussed already, but since this forum has thousands of threads i couldnt seem to get anything conclusive from searching to directly answer my question.
Any help is apperciated.
Thank You.
I'm selling my X1, and the buyer has requested that it be unlocked beforehand.
Will any of the custom ROMs floating around work as an unlocked generic one (will work on Bell, Telus, Rogers)? I can't seem to get rapideshare to work for the NA generic ROM ("too many users, please register" etc) and she needs it by noon today before I swing by work.
Judging by her asking me to "jailbreak it" before she gets it, she probably won't notice if there's a generic, custom, or branded ROM on it anyways if that's the case.
THANKS!
shayne122 said:
I'm selling my X1, and the buyer has requested that it be unlocked beforehand.
Will any of the custom ROMs floating around work as an unlocked generic one (will work on Bell, Telus, Rogers)? I can't seem to get rapideshare to work for the NA generic ROM ("too many users, please register" etc) and she needs it by noon today before I swing by work.
Judging by her asking me to "jailbreak it" before she gets it, she probably won't notice if there's a generic, custom, or branded ROM on it anyways if that's the case.
THANKS!
Click to expand...
Click to collapse
sounds like you want the sim lock removed
flashing your device (independent from stock or custom rom) doesn't remove a sim lock, you need to read here
and you only "jailbreak" an iphone
Just call up your provider, and tell them you are going abroad and need the phone unlocked. They'll give you the unlock code, and instructions as to how to unlock it.
As for installing non SE ROMs, I wouldn't as that voids the new users warranty, and most cooked ROMs are too buggy for the average person unaware of XDA (and thus unprepared to troubleshoot).
DrakenKorin said:
sounds like you want the sim lock removed
flashing your device (independent from stock or custom rom) doesn't remove a sim lock, you need to read here
and you only "jailbreak" an iphone
Click to expand...
Click to collapse
Thank you. I suppose I'll have to paypal me an unlock code for her tomorrow.
Haha and I'm well aware that jailbreaking is iPhone specific. Just noting how unaware the person I'm selling it to.
And Sonus: I work for bell ( they bought out the source/radioshack here in Canada). I called NCS, our in store support centre (who btw is just as useless as 1st tier customer support), under the guise of having a customer with a debranded phone that wouldn't sim unlock. Of course since it was a Rogers imei, they wouldn't touch it.
And Rogers of course want 250 for me to be able to leave the country.
Anyways, hopefully this all pans out.
Thanks for all your help.
shayne122 said:
Thank you. I suppose I'll have to paypal me an unlock code for her tomorrow.
Haha and I'm well aware that jailbreaking is iPhone specific. Just noting how unaware the person I'm selling it to.
And Sonus: I work for bell ( they bought out the source/radioshack here in Canada). I called NCS, our in store support centre (who btw is just as useless as 1st tier customer support), under the guise of having a customer with a debranded phone that wouldn't sim unlock. Of course since it was a Rogers imei, they wouldn't touch it.
And Rogers of course want 250 for me to be able to leave the country.
Anyways, hopefully this all pans out.
Thanks for all your help.
Click to expand...
Click to collapse
If you still want to download the NAM stock ROM and don't have a premium account, use rapid8.com
shayne122 said:
And Sonus: I work for bell ( they bought out the source/radioshack here in Canada). I called NCS, our in store support centre (who btw is just as useless as 1st tier customer support), under the guise of having a customer with a debranded phone that wouldn't sim unlock. Of course since it was a Rogers imei, they wouldn't touch it.
And Rogers of course want 250 for me to be able to leave the country.
Click to expand...
Click to collapse
Rogers really should do it for free if you are a Roger's customer and the phone is a Rogers branded phone. If they won't ask for a customer service manager. If you aren't a Rogers customer, ask one of your friends who is a Rogers subscriber to call as if the phone was theirs.
Rogers support = extra$
shayne122, are you going to try the Rogers route again? I'm on Rogers and told them how I'll be overseas and wanting to use the phone with the local system for the 2 months. They tried to talk me into a Roaming package. Very interested if anyone finds a way with out having to cough up more cash on top of the over charged Canadian Roger rates. Otherwise going to read up on about flashing and other options that won't brick my phone like my Blue angel ended up..
Quick story:
I bought it off dell.com like 2 years ago. I saw there was an update for it, so I went on HTC's website and put in my S/N. It said it didn't recognize it. I tried returning it to dell, but it was after the 15 day return period. So, I got screwed...and out of frustration I just cut my losses, forgot to put it on ebay, and threw it in the closet.
What should I do? I'm thinking about just installing a custom rom on it and throwing it to a friend but there are too many....any recommendations on what my next step should be?
Oh yea, to note, this is the GSM version of the HTC Touch Diamond. I've seen roms for the CDMA version...but not the GSM
I have a same issue but I always use custom rom therefore I don't care about it.
Is it a branded diamond?
The HTC site doesn't allow you to update branded Diamonds. For example, it doesn't recognize the S/N for my O2 branded Diamond.
Just put in a custom rom, they're much better than the official ones albeit more prone to bugs. Try different roms to see which you like best. Don't forget the flash the HARD SPL first.
hotrock11 said:
Oh yea, to note, this is the GSM version of the HTC Touch Diamond. I've seen roms for the CDMA version...but not the GSM
Click to expand...
Click to collapse
normal ROMs are for GSM, if it says CDMA, then its for the CDMA.
Hi guys
I head the same problem during a support.
It is surely due to the fact that the mobile is "branded".
Afternoon gents,
I am trading my iPhone 4 for the HD7 but i don't get very good signal with O2, so i was thinking about buying the handset unlocked and then putting a Vodafone contract SIM in it.
But, will this affect phone updates as carriers control WP7 updates?
Thank you.
You will have to wait for O2 to push updates as it will have an O2 ROM on it (O2 splash logo, locked yahoo search etc).
The only way around this is to flash a Euro branded ROM using Goldcard (exactly what I did) or one of the other methods floating around in the dev thread.
What about buying the phone from one of the East Asia compaines?
Found a site which offers the handset for £250 - checked reviews everywhere and all have recieved their items without fault.
One would assume that these devices would not have the O2 ROM?
No problem with Asia Phone
I bought my HD7 from an Asian shop on ebay. No problems whatsoever and I am also on Vodafone. I did use the disconnect trick and am now runing the nodo update with no issues. I also got my 16GB phone a LOT cheaper.
Crack on, it's well worth it!
Edit: Of course it was completely inbranded
gloves085 said:
I bought my HD7 from an Asian shop on ebay. No problems whatsoever and I am also on Vodafone. I did use the disconnect trick and am now runing the nodo update with no issues. I also got my 16GB phone a LOT cheaper.
Crack on, it's well worth it!
Edit: Of course it was completely inbranded
Click to expand...
Click to collapse
What's the disconnect trick?
Did Zune tell you that an update was available?
Casdawer said:
Afternoon gents,
I am trading my iPhone 4 for the HD7 but i don't get very good signal with O2, so i was thinking about buying the handset unlocked and then putting a Vodafone contract SIM in it.
But, will this affect phone updates as carriers control WP7 updates?
Thank you.
Click to expand...
Click to collapse
You'll be fine i bought my via o2 but same reason due to poor data signal i ported over to vodafone, and it works brilliantly, update is fine, recently HTC push the NoDoUpdate via ZUNE and everything is runing smoothly.
Same here, I've been on Vodafone for years but pre-ordered a PAYG HD7 from O2 then just got it unlocked and has been great since.
Granted I did flash the latest Euro ROM using GOLDCARD so have no problems with updates or anything but all in all very much glad I sold on my iPhone 4 when I did, thankfully found someone nice to buy it and paid what I did as got a Unlocked one straight from Apple when they first came out.
If i bought a HD7 from the O2 shop, how would i go about unlocking it?
Would this also remove the O2 boot logo?
(You'll have to excuse my stupid questions, i do computers not phones )
You could either pay a unlock site to give you a unlock code or if you know a O2 Contract Customer they can fill out the unlock code request form online and request one for free. If you do it that way it may take two or three attempts as some guys email back and say no cos it's a contract phone but then somebody won't check as much and just issue the code, know loads of people done it this way, took 2 attempts to get mine.
As for the branding NO it would not get rid of it, to do that you would need to flash the phone with a different ROM like a HTC Euro ROM using such as the GOLDCARD Method. This will not make any difference to your unlock status so you know so you can't unlock it by flashing another ROM, and you can flash as often as you want and it won't relock the phone, once it's unlocked it's unlocked.
gloves085 said:
I bought my HD7 from an Asian shop on ebay. No problems whatsoever and I am also on Vodafone. I did use the disconnect trick and am now runing the nodo update with no issues. I also got my 16GB phone a LOT cheaper.
Crack on, it's well worth it!
Edit: Of course it was completely inbranded
Click to expand...
Click to collapse
If you had to do the disconnect trick then it isnt de-branded.
The debranded HD7s got the update on the day of release.
I got my HD7 from O2, unlocked it through O2, and then left and went to 3.
I also did the debranded as said on here, which was nice and easy, and I got the nodo update on the day of release
loomx said:
If you had to do the disconnect trick then it isnt de-branded.
The debranded HD7s got the update on the day of release.
I got my HD7 from O2, unlocked it through O2, and then left and went to 3.
I also did the debranded as said on here, which was nice and easy, and I got the nodo update on the day of release
Click to expand...
Click to collapse
I assure it is unbranded and the update was not available on the day of release as reported all over the web. I have since however rolled back the update and received the official update with HTC additions via Zune.