Database Develop

Should I return my Diamond

Hi,
Just a quick one and looking for opinions.
Yesterday I managed to pickup a diamond from a shop. I was told it was direct purchase i.e. not sim locked to any provider. So I paid going retail price at 750 canadian for it. Get it home to discover the $#$#$ thing is linked to airtel and sim locked. I managed to get the network unlock code and it can now use my own sim card.
If I hard spl it I figure there should be no difference at this point between mine and the HTC released version.
Does anyone see any other reasons I should return this for a proper version that I requested.
Would you let it go and continue as above or return to the shop and rip the $#$#$ a new one.
I have to return home in a few days and need to make up my mind.
Thanks!

Well.. depends if you're a principals kind of guy. However, if unlocking it was a breeze and didn't cost u any real agony, why get yourself all worked up over it... Maybe you should send an e-mail to their headquarters if it's a big storechain...

Yes, I know what you mean. Perhaps what I meant to directly ask others if they see any technical reason this phone would now be any different then a standard unlocked version direct from HTC. I used a network unlock code from a specific website to do this.
If anyone sees a reason to be worked up ... i.e. the minute I flash a new ROM onto this it may not work because some providers ID is in there, then yes I will go back. But, if network unlocking provides the same benefit as just having a direct unlocked model then I dont really care and will just give him my email feedback.
thanks

Seeing as you paid Canadian dollars for it, I assume you are in Canada? If so, you might want to return it or at least keep the option open for the next week or so. It's looking like the official Canadian release version from Telus is going to have an extended battery and possibly more RAM. The word floating around is that it will be available first week or so of August.

[q] unlock code for galaxy s4 active at&t

Really need a way to unlock my galaxy s4 active from at&t, just bought off ebay and rooted it but haven't found a way to unlock the network yet so I can use 4g with solavei.
I tried using the *#0011# method but couldn't past the initial screen.
Please any help would be appreciated.

GenZarnik said:
Really need a way to unlock my galaxy s4 active from at&t, just bought off ebay and rooted it but haven't found a way to unlock the network yet so I can use 4g with solavei.
I tried using the *#0011# method but couldn't past the initial screen.
Please any help would be appreciated.
Click to expand...
Click to collapse
All I did was call 611 and told them that I was leaving the country and I need it for business. However they have records that my previous phones have been unlocked for travels as well as me buying phone from them. You could always try and test your luck though. I've read a thread somewhere that someone got their S4A unlocked similar to how I got mine unlocked but they didn't specify whether or not they got it through AT&T or not. Oh and if it doesn't work with one rep, try calling again later with another rep. Supposedly some reps care and look into your records to see if you qualify and others don't give a crap. Good luck!

I have at&t and called them to try to get my phone unlocked. they told me it wasn't possible since I just purchased the phone back in August, even though I've had an account with them for the last decade and have had many unlocked phones with them.
I was told that this policy was changed within the last 2 weeks, not sure if that's a BS line they fed me or not, but have tried calling different reps and have had no luck.
Also, when I enter my number in online to the online request form, it automatically tells me my phone cannot be unlocked. Apparently new policy states that any phone that is still under contract will not be unlocked my AT&T.

where are all the helpful replies?
Im in the same boat. There has to b a way. Why cant we roll back the jellybean build to a version that has access to the unlock panel?
Why is unlocking not possible using a root method of some type??? Is this build truely not unlockable without a custom code? MOD Edit: This is a development site. Please do not ask for illegal unlocking methods here

post some links to helpful blogs etc please
This is the leading site for answers but mod says look elsewhere with no helpful redirection..... WTF?
Where should we go now then?

pinyata said:
I have at&t and called them to try to get my phone unlocked. they told me it wasn't possible since I just purchased the phone back in August, even though I've had an account with them for the last decade and have had many unlocked phones with them.
I was told that this policy was changed within the last 2 weeks, not sure if that's a BS line they fed me or not, but have tried calling different reps and have had no luck.
Also, when I enter my number in online to the online request form, it automatically tells me my phone cannot be unlocked. Apparently new policy states that any phone that is still under contract will not be unlocked my AT&T.
Click to expand...
Click to collapse
That's unfortunate. If it was me, I'd just keep trying to test my luck but I guess AT&T wised up a bit.
timjf said:
This is the leading site for answers but mod says look elsewhere with no helpful redirection..... WTF?
Where should we go now then?
Click to expand...
Click to collapse
MOD kinda said they are a development site and don't partake in illegal methods. In case you didn't know, unlocking without carrier consent is illegal however rooting/flashing roms and etc aren't since they are just part of the opensource backbone of android. And to answer your question, google is a good place to start if you can't get answers here.

The reason the mods took issue with this is because the OP is not an AT$T customer, he bought a phone off eBay, and is now looking for someone to help him with his mistake. Carriers only unlock phones for customers as a courtesy, there is no requirement of them to do so. While XDA is all about modding phones, providing unlock codes for people who are not entitled to them is against their policy. Better that he bought one of the many unlocked phones for sale on eBay. I'm surprised the mods didn't also close this thread.

Look up Chainfires region lock away. Got a s4 active off eBay, rooted it with the activerootapp. Then used chainfires Regionlockaway. And popped in a tmobile sim card and enabled aws bands and now using HSPA+.
Sent from my SAMSUNG-SGH-I537 using Tapatalk

What are the rules on someone who buys the phone on ebay, but are still on at&t?
Sent from my SAMSUNG-SGH-I537 using Tapatalk

Yep got chainfires app on playstore and used irish sim card which worked. I am with at&t and not looking to move but I bought my phone on ebay and if I go to Ireland I feel entitled to use it freely.

laugh123 said:
Unlocking your Samsung Galaxy S4 can be done with the help of <<WHOEVER>> where unlock code and free unlocking instructions will be provided for affordable rates.
Click to expand...
Click to collapse
:"Affordable rates" > $0.00 and are therefore not "free."

Invalid sim- solavei- samsung4 active- #supersu
Message ::
"There is no su binary installed and #SuperSU cant install it. There is a problem!!"
Does anyone know what I do next from here. I purchased this from a friend and would like to use my solavei micro sim card, but it states "invalid sim"
Samsung 4active

[Q] Help! Locked AT&T Moto X without anymore unlock attempts

Hoping for some help here. I'm a true NOVICE who bought a locked AT&T Moto X online. There were problems unlocking it and all attempts to unlock it using a code were used (not exactly my fault but it's a long story lol)
I've done some reading and I'm wondering if using JCase's ROCKMYMOTO method to root the phone using Cydia Impactor will also unlock it from the AT&T carrier?
(fyi I tried to install 'MotoRoot' and 'PwnMyMoto' but both were rejected — I'm assuming because the person I bought it from updated the Camera patch that nullifies the two earlier roots).
Any help would be great.

FooloX said:
Hoping for some help here. I'm a true NOVICE who bought a locked AT&T Moto X online. There were problems unlocking it and all attempts to unlock it using a code were used (not exactly my fault but it's a long story lol)
I've done some reading and I'm wondering if using JCase's ROCKMYMOTO method to root the phone using Cydia Impactor will also unlock it from the AT&T carrier?
(fyi I tried to install 'MotoRoot' and 'PwnMyMoto' but both were rejected — I'm assuming because the person I bought it from updated the Camera patch that nullifies the two earlier roots).
Any help would be great.
Click to expand...
Click to collapse
Bootloader unlock or sim unlock? Also, cydia? Isn't that an ios thing?

Pretty sure you are talking about the sim unlock which I know only gives a certain number to tries to get the proper code.
The only thing I can suggest is to plug the phone in so it has power and then let it sit at the code entry screen, with any luck after a number of hours it will again prompt for the code.

Steve-x said:
Pretty sure you are talking about the sim unlock which I know only gives a certain number to tries to get the proper code.
The only thing I can suggest is to plug the phone in so it has power and then let it sit at the code entry screen, with any luck after a number of hours it will again prompt for the code.
Click to expand...
Click to collapse
It doesn't bring up the SIM unlock screen anymore even when I insert new SIM cards. It reads my SIM as I can use theSIM toolkit and see my phone# but there is always the 'No Sim Error' icon at the top line of the phone.

okay well I guess there is no solution to it then... too bad I was hoping somebody would've had a suggestion or perhaps even an easy fix.
A heads up, if anyone here is with AT&T and wishes to stay with AT&T for the life of a Moto X I'll be putting a sharp Blue/White with Red accents MOTO X up on EBay pretty soon. It works great except it is apparently now impossible to unlock it to another carrier.
Cheers.

FooloX said:
okay well I guess there is no solution to it then... too bad I was hoping somebody would've had a suggestion or perhaps even an easy fix.
A heads up, if anyone here is with AT&T and wishes to stay with AT&T for the life of a Moto X I'll be putting a sharp Blue/White with Red accents MOTO X up on EBay pretty soon. It works great except it is apparently now impossible to unlock it to another carrier.
Cheers.
Click to expand...
Click to collapse
Did you try speaking with AT&T customer care? Surely there has to be a solution to this

Have you tried any of the codes from other Motorola phones that may bring up the unlock screen? I thought most of them still allowed you to unlock but forced you to wait a long time if too many incorrect codes were entered.
One of the codes I found was #073887*
Or leaving the phone phone powered up and turning airplane mode on and off after waiting a long time to see if the unlock screen will come back.
Even if you do root the phone it won't unlock it, the only way is the proper 8 digit code. I have unlocked two of them without a problem but they were Rogers Canada phones which seem easy(and cheap) to get unlock codes for.

anirudh412 said:
Did you try speaking with AT&T customer care? Surely there has to be a solution to this
Click to expand...
Click to collapse
I havent talked to AT&T as I bought the phone second-hand off of EBay. Plus I believe unlocking voids the warranty so I don't believe they assist me with it.

Steve-x said:
Have you tried any of the codes from other Motorola phones that may bring up the unlock screen? I thought most of them still allowed you to unlock but forced you to wait a long time if too many incorrect codes were entered.
One of the codes I found was #073887*
Or leaving the phone phone powered up and turning airplane mode on and off after waiting a long time to see if the unlock screen will come back.
Even if you do root the phone it won't unlock it, the only way is the proper 8 digit code. I have unlocked two of them without a problem but they were Rogers Canada phones which seem easy(and cheap) to get unlock codes for.
Click to expand...
Click to collapse
Thanks for some good suggestions I hadn't heard or thought of. So far no luck but I'm gonna keep trying.
I found a neat app on Google Play. It's for the Samsung Galaxy series call 'Galaxsim Unlock' and apparently once you download the app it'll do all the unlocking for you — ie. No entering the code yourself. That would seem to bypass my problem. I emailed the developer, 'Spocky', asking if there are plans to have an app like that for the Moto X and/or if he might know a solution to my problem. Fingers crossed!

FooloX said:
I havent talked to AT&T as I bought the phone second-hand off of EBay. Plus I believe unlocking voids the warranty so I don't believe they assist me with it.
Click to expand...
Click to collapse
Sim unlocking doesn't void the warranty. They should help if you still have service with them. If not, then don't bother. They don't care if you already switched to another carrier.

FooloX said:
I havent talked to AT&T as I bought the phone second-hand off of EBay. Plus I believe unlocking voids the warranty so I don't believe they assist me with it.
Click to expand...
Click to collapse
Lol... Sim unlocking doesn't void warranty. Who told you that? Its worth a shot giving AT&T a call since you don't have many options.
Sent from my XT1053 using Tapatalk

aooga said:
Sim unlocking doesn't void the warranty. They should help if you still have service with them. If not, then don't bother. They don't care if you already switched to another carrier.
Click to expand...
Click to collapse
It's not that I switched service from them, it's that I bought the phone second-hand from someone who had AT&T service. It's IMEI is clean though. I reside in Canada so I couldn't get AT&T service as they don't offer service here. I don't think they'll help although I'll probably try to contact them since I have nothing to lose.

I'm starting to suspect that if I was able to put an active AT&T nano SIM in it then I might be able to get the network unlock prompt back by using some of the #codes like ##debug# or #073887*. When I try those with my Bell Mobility SIM it says unable to access network. I think I'll try purchasing a $10 or $20 pay-as-you-go AT&T SIM online and see if it nets me any progress. I don't want to sink too much money into something that might not work but another $10 won't really hurt. Otherwise, I was considering a trip to NYC the weekend after Christmas so I might have another reason to go.

FooloX said:
I'm starting to suspect that if I was able to put an active AT&T nano SIM in it then I might be able to get the network unlock prompt back by using some of the #codes like ##debug# or #073887*. When I try those with my Bell Mobility SIM it says unable to access network. I think I'll try purchasing a $10 or $20 pay-as-you-go AT&T SIM online and see if it nets me any progress. I don't want to sink too much money into something that might not work but another $10 won't really hurt. Otherwise, I was considering a trip to NYC the weekend after Christmas so I might have another reason to go.
Click to expand...
Click to collapse
With any luck it will work, who knows what rules Motorola has in place with respect to unlocking the phone.
You probably already know this but if you buy another just grab a Rogers or Fido phone, there is no problem getting the unlock code. The Rogers/Fido version also supports 2600 Mhz LTE which you should have access to. The AT&T phone has the hardware to support 2600 Mhz but the 4.2.2 version has it disabled. The 4.4 leak enabled it but I don't know if the official release left it enabled or disabled it. The Rogers/Fido also allows bootloader unlocking which is great if you want to flash leaks, root etc.
I've been able to pickup both of my Moto X's for great deals on craigslist locally.

Steve-x said:
With any luck it will work, who knows what rules Motorola has in place with respect to unlocking the phone.
You probably already know this but if you buy another just grab a Rogers or Fido phone, there is no problem getting the unlock code. The Rogers/Fido version also supports 2600 Mhz LTE which you should have access to. The AT&T phone has the hardware to support 2600 Mhz but the 4.2.2 version has it disabled. The 4.4 leak enabled it but I don't know if the official release left it enabled or disabled it. The Rogers/Fido also allows bootloader unlocking which is great if you want to flash leaks, root etc.
I've been able to pickup both of my Moto X's for great deals on craigslist locally.
Click to expand...
Click to collapse
The only thing ROGERS doesn't have is Moto Maker ...and my 'business', I suppose. I dealt with Rogers for years and finally had enough of their lousy customer service. Honestly, Bell is now getting on my nerves too. I suspect I'll be a Telus client in the next couple years haha

FooloX said:
The only thing ROGERS doesn't have is Moto Maker ...and my 'business', I suppose. I dealt with Rogers for years and finally had enough of their lousy customer service. Honestly, Bell is now getting on my nerves too. I suspect I'll be a Telus client in the next couple years haha
Click to expand...
Click to collapse
I hear you there, I've never been a Rogers customer in my life. I was with Telus for 21 years, same account/number. Just recently switched to Koodo because of a very special plan and Telus was not interested in offering anything remotely close to reasonable. Of course Koodo is Telus so I didn't really move much, the joke is on them, I get more service for less money.

FooloX said:
The only thing ROGERS doesn't have is Moto Maker ...and my 'business', I suppose. I dealt with Rogers for years and finally had enough of their lousy customer service. Honestly, Bell is now getting on my nerves too. I suspect I'll be a Telus client in the next couple years haha
Click to expand...
Click to collapse
Did you sort your problem out?

anirudh412 said:
Did you sort your problem out?
Click to expand...
Click to collapse
No I am still unable to get the 'Network Unlock Code' prompt when I insert the 'foreign' SIM into the Moto X. My last chance will be a trip to Buffalo next weekend where I can try inserting an active AT&T sim (who it's locked to) to confirm it'll still work on AT&T and whether that'll be enough to get the code prompt to come back when I put a Canadian SIM in afterward. Once I at least confirm that it still works on AT&T then I'll sell it to an AT&T customer if I can't get it to work in Canada.

I am having the same issue. Although I have an AT&T SIM and forgien SIMs all active and can't get the prompt to show up.
I purchased a unlock code, put in the foreign SIM, got the prompt. Then put in the code (1 time), it said "invalid code" and disappeared. I cannot get it to show up at all again. Would love it if the #07.... or any worked but so far none I have seen or tried do.

entropy1980 said:
I am having the same issue. Although I have an AT&T SIM and forgien SIMs all active and can't get the prompt to show up.
I purchased a unlock code, put in the foreign SIM, got the prompt. Then put in the code (1 time), it said "invalid code" and disappeared. I cannot get it to show up at all again. Would love it if the #07.... or any worked but so far none I have seen or tried do.
Click to expand...
Click to collapse
Hi there, I received a brand new Moto X from Motorola this week. I contacted their customer service and after they verified the SMEI number to confirm the phone was not labelled as lost, stolen or from a delinquent account, they gave me an email that contained a promo code for me to use Moto Maker and customize to the version of my choosing. They also provided me a Fed Ex label to mail in my old Moto X that was not functioning properly : )
I recommend contacting Motorola directly. Thanks.

Samsung SM-G900A - from AT&T Unlock

Is it possible to unlock Samsung SM-G900A - from AT&T and use different sim card in another county

I have the same doubt. Any way?

waranty92 said:
Is it possible to unlock Samsung SM-G900A - from AT&T and use different sim card in another country
Click to expand...
Click to collapse
I'm not sure, but maybe you can ask the AT&T customer care to give you the unlock code as well as the method to do it.
That's what I tried for my S2 and S3. I had them under contract. And if you buy it without contract, shouldn't it be unlocked already? Just curious!
I'll ask about the unlock process to AT&T tomorrow and let you know if the same trick works or not
Unless I'm not mistaken, you are not talking about rooting the device already, are you!

If you ever want to modify your phone, I recommend returning during your 14 day trial period. Otherwise, you will be stuck with a worthless piece of junk. Although nobody has verified this yet, the SM-G900T (tmobile) appears to support the same bands but I need someone to test with a ATT SIM

I want to root the phone because it may be blacklisted by at&t

I unlocked mine whit Swift Unlock.

The T-Mobile version (SM-G900T) supports all of the frequencies of AT&T, plus WCDMA 1700 MHz. Additionally, it's the only variant with an unlocked bootloader. I know people using it on AT&T.

Product F(RED) said:
The T-Mobile version (SM-G900T) supports all of the frequencies of AT&T, plus WCDMA 1700 MHz. Additionally, it's the only variant with an unlocked bootloader. I know people using it on AT&T.
Click to expand...
Click to collapse
Is unlocked bootloader avaliable on this forum and is it flashable on stock version,

waranty92 said:
Is unlocked bootloader avaliable on this forum and is it flashable on stock version,
Click to expand...
Click to collapse
That question makes no sense. By "bootloader unlocked", I mean that the T-Mobile version is the only variant that lets you flash anything without stopping you (e.g. custom ROM, custom recovery, custom kernel). Depending on what you flash, you will trip Knox though.

Product F(RED) said:
That question makes no sense. By "bootloader unlocked", I mean that the T-Mobile version is the only variant that lets you flash anything without stopping you (e.g. custom ROM, custom recovery, custom kernel). Depending on what you flash, you will trip Knox though.
Click to expand...
Click to collapse
I'm not getting answer of main question, can I flash custom rom or root Samsung SM-G900A and use it with any sim card even if it is blacklisted by AT&T

waranty92 said:
I'm not getting answer of main question, can I flash custom rom or root Samsung SM-G900A and use it with any sim card even if it is blacklisted by AT&T
Click to expand...
Click to collapse
Blacklisting means the phone is lost, stolen or was not paid for completely. That means you can't use it on AT&T, and on any carriers that enforce a blacklist (most do in the US). It has nothing to do with custom ROMs or root.

Product F(RED) said:
Blacklisting means the phone is lost, stolen or was not paid for completely. That means you can't use it on AT&T, and on any carriers that enforce a blacklist (most do in the US). It has nothing to do with custom ROMs or root.
Click to expand...
Click to collapse
I don't want to use it in US, it will be used in the different country, and my question is simple, can I unlock it to use in different country with different operator witch don't care if the phone is blacklisted by AT&T, i need the phone just accept new sim and work with it

Help
waranty92 said:
I don't want to use it in US, it will be used in the different country, and my question is simple, can I unlock it to use in different country with different operator witch don't care if the phone is blacklisted by AT&T, i need the phone just accept new sim and work with it
Click to expand...
Click to collapse
I think what he is trying to say is, in the case I have a blacklisted non-unlocked SM G900A, is there a way possible to use this phone with another SIM under a non US based carrier in a different country. Also what he is wondering is maybe this is possible through rooting? if not is there any way that this can be done if yes please help... Thank you for all the feedback!

I don't think there's a way to do it through root. AT&T won't help you because it's blacklisted. You would need an eBay unlock service or something along those lines.
Sent from my SM-N900T using Tapatalk

Last Protocol
I think MobileTechVideos.com is the final solution.
They are an affordable service with great solutions to mostly everything.
Press the thanks button if this helped you :good:

no......and there is not a service that can "repair" the IMEI either......I "repair" IMEI quite a bit with a JTAG and the software will not work until there is a root available. You can however sell it in another country and it won't matter that it is blacklisted in the US. Unlocking the phone or rooting it won't do you any good in the US anyway since all companies have a joined blacklist now. If it's bad on one it's bad on all.

I unlocked my phone with this http://www.getunlocked.com/ page and it worked, Thanks for atantion

Yes it works
enigma99a said:
If you ever want to modify your phone, I recommend returning during your 14 day trial period. Otherwise, you will be stuck with a worthless piece of junk. Although nobody has verified this yet, the SM-G900T (tmobile) appears to support the same bands but I need someone to test with a ATT SIM
Click to expand...
Click to collapse
I can verify the Att sim does in fact work with the "SM-G900T". I recently sim unlocked via "theunlockingcompany_._com" Worked perfect.

I purchased my phone outright And an AT&T agent gave me my unlock code right away with no questions asked. Was very simple. ..I might have gotten lucky though. Just saying

can i unlock
Hello.i have a brand new SM G900A FROM AT&T.but i want to use another carriers sim.please help.i need this phone for work..so i could really use some good advise..thanks

Question att denied unlock request

I just purchased a Samsung S21 Ultra AT&T version from samsung.com and paid the full payment. I requested to unlock my phone in att's website but my requested was denied because my service hasn't been active for at least 60 days.I do not have any payment installment and contract with AT&T since I paid the full price when I bought my phone. I tried to call ATT customer service 800-331-0500, but each time I said unlock phone to the phone robot, the call was disconnected and directed my to submit a unlock request online. I am current using Cricket Wireless, and the the sim card works on this ATT locked phone. I want to unlock it because I would like to flash the XAA firmware. Does anyone have experience to handle the unlock process with ATT? Thanks in advance.
Update on 3/16/2021:
I called ATT retention department and talked with 3 reps, but no one was able to solved the issue. Two rep said they were not able to unlocked a phone without 60 days ATT service or let me ask samsung to unlock the phone, and the third one directed me to fill the unlocking form in the https://www.att.com/deviceunlock/ again. This request was denied within one hour, claiming "Your IMEI number & device don't match". This reason is different with my first request. I am very confused with their unlocking system. After 24 hours (this afternoon), I submitted an online unlocking request again. Surprisingly, this request was approved within half an hour. This is a happy ending, but I hate this hassle progress.
Hope my experience can help someone else.

Call them again and ask to talk with the Customer Loyalty Dept aka Retainment Dept.
Escalate the case if needed.
If nice doesn't get it, hound them.
If bought with a Master Card you can file a claim for a refund (you need return the phone first).
Trust me if you're assertive with AT&T you'll get it done. Been there, done that... many times

blackhawk said:
Call them again and ask to talk with the Customer Loyalty Dept aka Retainment Dept.
Escalate the case if needed.
If nice doesn't get it, hound them.
If bought with a Master Card you can file a claim for a refund (you need return the phone first).
Trust me if you're assertive with AT&T you'll get it done. Been there, done that... many times
Click to expand...
Click to collapse
Thanks for your suggestion. ATT sucks.

qoupan said:
Thanks for your suggestion. ATT sucks.
Click to expand...
Click to collapse
You can play with them. The CEO gives their reps a lot of leeway to resolve problems.
You just need to leverage them a bit sometimes.
Consider it assertiveness training.
One way or another... get it done

Just a question, why get a carrier locked phone instead of an unlocked phone to begin with?

Sonin66 said:
Just a question, why get a carrier locked phone instead of an unlocked phone to begin with?
Click to expand...
Click to collapse
The reason I bought a ATT locked phone it the 256gb black unlocked version is out of stock.

qoupan said:
The reason I bought a ATT locked phone it the 256gb black unlocked version is out of stock.
Click to expand...
Click to collapse
At the worst you'll only need to wait 60 days to comply with the contract.
Speed is always expensive...

Sonin66 said:
Just a question, why get a carrier locked phone instead of an unlocked phone to begin with?
Click to expand...
Click to collapse
It is not unusual for a Carrier to have this kind of policy - TMobile has a similar rule - I don't know about Verizon, but I wouldn't be surprised if they did too. Like someone said earlier, if the OP complains long enough, there is a very good chance he will get what he wants.

Geekser said:
It is not unusual for a Carrier to have this kind of policy - TMobile has a similar rule - I don't know about Verizon, but I wouldn't be surprised if they did too. Like someone said earlier, if the OP complains long enough, there is a very good chance he will get what he wants.
Click to expand...
Click to collapse
I had AT&T unlock my S4+ as I was in compliance with the contract.
They are contractually bound by that agreement.
They are only obligated to fullfill the terms of that contract although they may choose to alter it on the OP's behalf.
One point to remember though is that they make most of their profit by providing cell service not the devices.
The OP should carefully check the buy out clause(s) in the contract as well as any state laws that apply ie contact the State Attorney General's office.

I found this thread when I did the research. It analyzed the potential reason why ATT's unlock system is problematic.
S21 AT&T variant purchased from Samsung.com IMEI not recognized in unlock portal | AT&T Community Forums
@ATTCARES Samsung CS confirms phone is an AT&T device per their IMEI portal. AT&T's unlock portal does not contain the IMEI so they have no ability to produce an unlock code. Device is acti...
forums.att.com

you do know that carrier unlock is not needed to flash the xaa firmware