Database Develop

Problems with GPRS, wont connect. Many ROM's and Radios

My Location: Fort Worth, TX
My Provider: ATT
I've got this problem among several ROM's and Radio's that I get from time to time. I'd like to know how to fix it. Then once in a while I'll flash a new ROM/Radio combo and it works fine. Here's the story:
I can open up and browse the net fine with Pocket IE. It shows connected as MediaNET (HSDPA). Internet is fast and reliable.
However, with just about any other application it fails. E-Mail, QUICKGPS UPDATE, etc. I have the [H] icon.
Here's what happens if I open up "QuickGPS" and click download:
I get the [3G] icon.
* Click download
* Bubble that says: Connecting to My ISP, GPRS.... opens.
* Bubble above disappears. Bubble re-appears with identical info.
* Bubble says:
Dialed:
Could not connect for an unknown reason. To check your connection settings and change tem if needed, tap settings. If the problem continues, reset your device according to the manufacturers documentation and try again.
I've done the following to troubleshoot:
* Ensured GPRS auth is set to CHAP.
* Under connections setting my only connection is Media NET. It is a:
** Cellular Line (GPRS, 3G)
** Access point name: wap.cingular
** Username: [email protected]
** Password: is unknown. Censored. Probably CINGULAR1
I have tried adding a new cingular connection.
* Without a user/pass/domain.
It simply says Connecting to My ISP, GPRS.... but nothing happens. TCP requests seem to time out.
Any ideas? I'd much rather connect with HSDPA instead of GPRS anyways if it's possible.

I'm thinking it's a ROM/RADIO mismatch.
I flashed back to a ATT ROM with an included radio, and it works fine.
I was having problems with L26 ROM. Anyone have a link to a suggested radio for US with this ROM?
Here's a ROM with problems:
l26 rom
WWE 3.02.405.0
RADIO 1.64.06.04
Any ideas?

HSDPA troubles in San Francisco
I'm using an AT&T Tilt in San Francisco. Is there anyone else here in my neck of the woods who's getting HSDPA?
Read on!
jon_k said:
I'm thinking it's a ROM/RADIO mismatch.
I flashed back to a ATT ROM with an included radio, and it works fine.
I was having problems with L26 ROM. Anyone have a link to a suggested radio for US with this ROM?
Here's a ROM with problems:
l26 rom
WWE 3.02.405.0
RADIO 1.64.06.04
Any ideas?
Click to expand...
Click to collapse
I can confirm similar difficulties with many ROM/Radio combinations. One difference for me, though: it's VERY rare for me to get the HSDPA icon anymore. I can get EDGE via most radios, but establishing a GPRS connection in general is also difficult. Often I'll get data working, only to find that the phone connection no longer works!
I've tried using PAP and CHAP, many different radios, many different ROMs, isp.cingular, wap.cingular, entering settings as MEdia Net, entering them as My ISP. Turning proxies on and off has no effect.
There was a ROM I used here ages ago (seems that way, anyway) that gave me excellent HSDPA coverage. I'm still trying to find it in the forums so I can flash back to it.
I'm using an AT&T Tilt in San Francisco. Is there anyone else here in my neck of the woods who's getting HSDPA?
If so, please post your settings! wap? isp? chap? pap? radio version? ROM version?
Thank you!

If you first connect with IE and then with IE still open attempt a quickgps update will it work then?

GGW69 said:
If you first connect with IE and then with IE still open attempt a quickgps update will it work then?
Click to expand...
Click to collapse
Yes: When it does work, the EDGE connection I establish will work with any app. However, it may take a while for any signal to be found. Should I be limiting my BAND settings, or allowing it to run on Auto/Auto?

chaosniner said:
Yes: When it does work, the EDGE connection I establish will work with any app. However, it may take a while for any signal to be found. Should I be limiting my BAND settings, or allowing it to run on Auto/Auto?
Click to expand...
Click to collapse
I should add that I've now tried:
Ruu_Signed_Duttys_WM6.1_5.2.19700_Hybrid_V2_1_65.14.06_CubeV2_
Ruu_Signed_Duttys_WM6.1_5.2.19700_Hybrid_V2_1_65.14.06_No_CubeV2_
Using radio 1.65.14.06 here in San Francisco I get only EDGE, with a little triangle that I assume indicates that it's roaming. Roaming here, where I used to get very fast HSDPA? What on earth is wrong with my poor Tilt?
Ditto for 1.64.08.21 with Dutty's ROM above. Though with that radio I used to get better performance (i.e. no roaming) from another ROM.
Side question: I continue to see TNT's logo when I restart my Tilt, despite re-flashing both the radio and the ROM several times. The radio version changes, but the TNT logo sticks around. I've also done a hard reset after flashing these ROMs. Any help?

Just a silly idea...
I had the same problem. The login (username and password) was wrong. in fact, the password from the modem account...

StealthNet said:
Just a silly idea...
I had the same problem. The login (username and password) was wrong. in fact, the password from the modem account...
Click to expand...
Click to collapse
Not a bad idea at all. However, I've tried lots of combinations and I don't think the password is the issue.
I found the ROM I used a while back that used to give me lightning-quick connections: XDA Live 1.2. I re-flashed to that one (along with the 1.27.14.09 radio it came with). It immediately gets full bars of 3G (the "H" icon is still disabled in the registry, I believe), but I'm unable to (1) get anything other than EDGE to connect to GPRS and (2) unable to place/receive any calls while it's on 3G mode. If the signal gets weak enough to drop to E, I can make/receive calls.
This is worrisome because that ROM/Radio combination used to work great for me. Is it possible that something on my account was altered at some point, preventing me from accessing proper 3G? Even if that were the case, why would that prevent my voice calls from going through?

chaosniner said:
Not a bad idea at all. However, I've tried lots of combinations and I don't think the password is the issue.
I found the ROM I used a while back that used to give me lightning-quick connections: XDA Live 1.2. I re-flashed to that one (along with the 1.27.14.09 radio it came with). It immediately gets full bars of 3G (the "H" icon is still disabled in the registry, I believe), but I'm unable to (1) get anything other than EDGE to connect to GPRS and (2) unable to place/receive any calls while it's on 3G mode. If the signal gets weak enough to drop to E, I can make/receive calls.
This is worrisome because that ROM/Radio combination used to work great for me. Is it possible that something on my account was altered at some point, preventing me from accessing proper 3G? Even if that were the case, why would that prevent my voice calls from going through?
Click to expand...
Click to collapse
Interestingly enough, AT&T's support site recommends using NO username/password, and enabling IP Header Compression.
When I try this, it works on some occasions, but most often I get:
Dialed: wap.cingular
The answering modem has disconnected.

I too am having a similar problem. I updated to Dutty's and Laurentius's new roms and have been having the same problems.

under connection settings for selected networks chane from my isp to media net.
also some roms don't have att connection settings built in so u might have to install them using a cab.

internet access issues

so for apparently no reason today my internet stopped connecting. When I go to connect it says -
Dialed: wap.cingular
it says underneath it there is no modem at the above number.
ummm.... I didn't change anything in my setting but for some reason it won't connect to the 3G network. Any ideas here or do we know whats going on?
thanks for the help.

l3urton32 said:
so for apparently no reason today my internet stopped connecting. When I go to connect it says -
Dialed: wap.cingular
it says underneath it there is no modem at the above number.
ummm.... I didn't change anything in my setting but for some reason it won't connect to the 3G network. Any ideas here or do we know whats going on?
thanks for the help.
Click to expand...
Click to collapse
OK check this
START/SETTING/CONNECTIONS/MANAGE EXISTING CONNECTIONS/PROXY SETTINGS
and make sure that there is not a Check in the box next to :
THIS NETWORK USES A PROXY SERVER TO CONNECT TO THE INTERNET
This should do the trick I hope.
This always happens to me.

didnt work
no dice. its still giving me the same bounce back message that theres no modem at the above number. do i need to put a proxy server in the proxy server field? by the way this is a Tilt.

What program is trying to access the internet when this happens?

The same problem is occuring for me. I tried what Vol22002 suggested, but still can't connect. I was trying to access Internet Explorer.

Me Too - Atlanta
First thing this morning I tried to access the Internet with Opera and got the "Dialed: wap.cingular Cannot connect for unknown reason. ..." error. No recent changes to phone configs or software, worked fine after midnight last night. Power cycled and checked the usual stuff, still no data connection regardless of program.

Not Me Too Anymore - Atlanta
After not working from 0700 to 1050, I 'suddenly' have a working data connection. Go figure.

You'll probably find that this happens when your network is down. This happens very occasionally here and then I call my service provider to confirm this.

MACkjam said:
You'll probably find that this happens when your network is down. This happens very occasionally here and then I call my service provider to confirm this.
Click to expand...
Click to collapse
I would say that is the most common reason for the problem the OP is having.

the netowrk isn't down....
My dad's phone (not a tilt) is connecting to the 3G network completely fine. I can't access the internet through any program...internet explorer, opera, google maps, livesearch, the weather tab on my today screen...nothing. I'm at a loss right now.

l3urton32 said:
My dad's phone (not a tilt) is connecting to the 3G network completely fine. I can't access the internet through any program...internet explorer, opera, google maps, livesearch, the weather tab on my today screen...nothing. I'm at a loss right now.
Click to expand...
Click to collapse
So Disable the Proxy.

still nothing...with or without the proxy on.

I've been having problems with my data connection and phone service dropping out for the last 2 weeks even though I have changed nothing on the phone. I see an x by data connection and exclamation point by phone. I'm using Dutty's 6.1 official release and radio 1.58.26.20. Usually I can get back service by turning on and off airport mode, and the problem is very sporadic. Usually only when I really need the phone to work! Sometimes just switching between GSM and Auto mode for 3G will provide a temporary fix. I just tried disabling the HSDPA, and we'll see if that helps in a more permanent way. I wonder if AT&T is kicking people off of its network that are using HSDPA before it is supposed to be available. I called AT&T about the issue (w/o mentioning the cooked ROMs or HSDPA and they say I should return the phone for warranty but I don't want the hassle of restoring the old ROM. Any ideas?

is everyone posting here with issues from ATL? I am and have had the same, figured its just a radio issue and have been too lazy to change radios...for those that aren't lazy, i'd try that...

nope, I'm in Oregon. I'm of the opinion that AT&T has changed something about how they run their phone and data networks (perhaps in preparation for the 2nd gen iphone and HSDPA) that is randomly kicking people off their network.

legba_76 said:
nope, I'm in Oregon. I'm of the opinion that AT&T has changed something about how they run their phone and data networks (perhaps in preparation for the 2nd gen iphone and HSDPA) that is randomly kicking people off their network.
Click to expand...
Click to collapse
There goes the iPhone messing with Smartphones again. First changes what a Smartphone should be. NOW messing with the network. Hulk Mad!

Nope its not just AT&T im experiencing the same problem over in the UK. Now my proxy is disabled and I know I have all the correct settings but still the error message "unable to connect to the receiving modem." It seems to have no pattern for this happening con we get correlation on what ROM's & radios everyone are using to see if its that

Need connection setup for S730

Please help me the connection setup cab, because my S730 cannot setup my network.

Need more information, do you want the cab for the initial connection setup wizard thing?
What type of network are you trying to connect to? WiFi? Phone's network?
If its your home wifi then make sure you have the wep correctly typed in, or is it the other encryption? and you might need to tweek the power options for the wifi so it wont nerf it...
Expand your question and give us as much info as to the problem, might not need to reinstall anything, could but might not need to.

I hv some problem with phone network, during i setup phone network then appear for error in the database. Pls help me for solution.

Phone network is going to be a hard one for us to trouble shoot since we dont work for the phone company, easiest way to try and get it working would be to go into a store and have an employee take a peak at it, however if you orderd it over the internet they might not be able to help you unless they support the device. Going through HTC could take a while.
Now what exactly does the error say? Just "Database error"? Or does it give a refrence code like a windows BSOD will give you a stop code?
To start with I would make sure your SIM looks okay as it could be having issues reading the network info off of it, next take a look in your phone settings, Start>(Option 8) Settings>Phone, theres several in there to look at but mostly go to the next page and into Networks, is your even listed? What options do you have under find a new network?
If you go back into phone under Band Select what is it set to?
If you go back into the main options menu what is under Regional Settings?
And, do you have a signal where your at?

Thanks for your explanation, i only have a problem with appear "error in the database" therefore i can't using GPRS or 3G network for HSDPA etc. I need some setting to run my GPRS or 3G network, because previous HP i'm using i have no problem with above matter.

Did you change anything in the menu's I listed above? It sounds like your saying the issue is only with the network as it applies to data and not voice (phone calls).
Go into your GPRS settings section and let us know what it says in there, did you go into a store and pick up the phone or just order it online? Was your old HP fully 3g / hsdpa ready? Did you change anything on your account that might be killing it on your phone?
Need to know what your settings are before going after it being a phone problem internally, setting, or something up with the network interaction. What are you trying to access? Sending an SMS / MMS or something with the browser or another application trying to use the internet?
Error in the DB sounds almost like its getting a connection but cannot locate your information?
If your browsing something online and get that its usually a browser error in which you can delete your history / cookies or reinstall it or its a website error and its no longer connecting to the DB properly etc.
Do you see an E or 3G on the top of your phone (by the battery Status) at any time?

I never change anything in my S730. I only try to setup my connection wizard in S730 but failed (It called error in the database)
Before i'm using S730, all the network likes video call, HSDPA, GPRS is running well but when i'm using S730 all the above network can't be running well. I only can use for phone and SMS.
Yes Error in the DB is almost like its when getting a connection setup but i never successful to find location the network. Do you have a cab to run the connection setup like HTC Tytn II?
I cannot browsing anything when the connection setup can't be done.
I see in my S730 the icon E or 3G on the top of my phone but cannot running well due to connection setup can't be done.

Hmm, I will see what more I can do when I am at home later tonight. Most of the connection settings will be network specific and read off of your phone, to use 3g and Edge you shouldnt have to set anything up. I just put in my new SIM card, turned the phone on and away I went. The only setting up I had to do was for the Wifi.
Since your phone is recognizing the networks I dont think its an issue with that aspect of the phone, something in the drivers could be causing issues with how it interacts with the network. Could be the sim having corrupt information and a few other things.
Who is your provider?

Many thanks for your assistance. I'm using provider INDOSAT in Indonesia.

I have not seen any other similar errors for INDOSAT on google (didnt dig too deep however).
For giggles go into your start menu and select more until you see the connection setup wizard (earth with a magic wand on it) and see what that does for you.
Does the phone stay in E or 3g mode or cycle between the two at random while your at home? How is the coverage in your area? I dont have 3g available here but every now and then my phone will slip into 3g mode and while its trying to connect for those 10 seconds the handset lags a little but always reverts back to edge and resumes normal life.
If you still have your old handset can you pop your sim in it still have have everything run perfectly? (Assuming you reset the device so the settings are back to stock).
For now my best advice (I am no expert like some of the people here...)
Go into the settings menu, make sure your GPRS settings are as correct as they can be (contact your provider to verify the info the phone is telling you) From the main settings several pages into it is a GPRS Auth... place verify that is set correctly as well.
If you bought this handset brand new you really should be able to just pop in your sim and fly away, MMS requires some setup but the rest is plug and play pretty much. Have you tried a reset of the device in hopes that it flushes out a possible bug and allows your settings to take over?

Thanks for your help, now my S730 is running well for video call and over GPRS.

3G connection keeps "stopping".

Hi, the search button has failed me. (Two posts in 2 years isnt too bad is it?)
My issues is.... accessing the internet over 3g works fine (and HPSDA) Internet, push mail everything... however, If I drop out of coverage at any time my internet connection vanishes as to be expected. However once connection is re-established still the Internet fails to work. It shows connected to 3G or HPSDA but all websites time out and Activesync reports waiting for network.
The fix is to go Start>Settings>Connections>Connections>Manage my existing connections.
Then I simply "Next" thru all the settings until I get to the end. Press Finish. The data connection drops and the re-establishes and Im working again!?!! Very Annoying!
Im running. Duttys 6.1 Rom (April) and a few bits a pieces (It happens with nothing installed also and with another ROM I tried in desperation!) T-Mobile UK
Does this sound like a Radio issue to you guys? Should I try another Radio or Ditch Dutys Rom? (Which I love)
Any help gratefully accepted.

If Downgraded to WM6 (T-Mobile stock ROM) and Im still having this issue. Very frustrated.
I've found a few posts from the US who seem to have the same sort of issue. 3g does not recover after dropping out of service.
http://forums.wireless.att.com/cng/...thread.id=88007&view=by_date_ascending&page=1
Not sure what to do now...

I've had the same sort of thing, I just disconnect (Long press on the red End call key or click on the 3G icon in the top bar and hit disconnect), and let it reconnect.

I have exactly the same issue with mine as well and its only started recently. I too have found the only way to fix it is to go through and 're setup' the connection. Disconnecting and reconnecting, rebooting all seem to do nothing...

marcopolo007uk said:
If Downgraded to WM6 (T-Mobile stock ROM) and Im still having this issue. Very frustrated.
I've found a few posts from the US who seem to have the same sort of issue. 3g does not recover after dropping out of service.
http://forums.wireless.att.com/cng/...thread.id=88007&view=by_date_ascending&page=1
Not sure what to do now...
Click to expand...
Click to collapse
Are you abled to make a voice call over 3G...?!

Noxious Inc. said:
Are you abled to make a voice call over 3G...?!
Click to expand...
Click to collapse
I think so... however, Im such a light "voice" user I never really notice... I'll double check the next time it goes. IE When I get a cuppa tea at the office..

marcopolo007uk said:
I think so... however, Im such a light "voice" user I never really notice... I'll double check the next time it goes. IE When I get a cuppa tea at the office..
Click to expand...
Click to collapse
Which symbol is most of the time in the top of your screen G/E/3G/H...?! Check this one out also --> my 3G issue

I usually have a H (1 or 2 bars), when walking around my office this can drop to a 3G connection at times.
If I head to the basement, I drop to the Areial symbol or completely disconnect.... When the H or 3G connection starts again my Data connection fails as described above.
(However, I am able to make normal outgoing voice calls, not tried incoming yet)

Ok, I think I have a work around that seems to be working for me.
I set my BAND to GSM only as a test.... and it worked for the whole day, when I dropped into a NO SERVICE area the data connection dropped. When it recovered my data connection was back and working.
Obviously GSM is too slow, so I've now set my BAND settings to;
Network Type - WCDMA
UMTS Band - UMTS(2100+800)
And also diasabled HSDPA.
Currently everything seems ok... Now my connection does not drop from HSDPA>3G>G and back up again it seems to work fine?? Seems the issue may be with switching between the GSM standards??
I realise I wont get coverage in GSM only area's, but consistant data (Push Email) is just as important to me.

I've the same problem, but changing settings to gsm only is no solution. In this case I have to restart my Kaiser to get a new working connection.
I also have many Problems since updating to wm 6.1. Can I downgrade to the original german 6.0 or is there a really stable german 6.1 out there?

I've been getting the same problem as well for the past month or so.
Have been 'fixing' the problem by either putting the phone into airplane mode and back again, or rebooting the phone.
It's getting quite annoying though

Stopping the phone dropping to GSM seems to work for me. Leaving me with HDSPA and 3G.
I'm lucky to be in a good 3G coverage area I guess.
Im not sure who we should log this issue with? Carrier or HTC?
Are we all on T-Mobile having this issue?

i'm on o2 germany and a one day test with t-mobile didn#t show this error
with o2 i have this problem about three times a day

any new ideas since july ?
Sometimes i want to throw my phone away.

I'm still having the problem as well. Has anybody figured out a solution?

Tethering problem.

I'm not sure if this should be in the general section or in the software section because I'm not really sure what it is.
Anyway, my tethering speed has drastically slowed over the past few days.
I was getting about 28-30 kbs per second during downloads, and now, I'm at a forever slow 2-5 kbs per second.
I've tried resetting my phone and my computer hoping that would do something, but it's still just slowly chugging along.
I even installed a new radio hoping it would do something, but nothing happened.
Any ideas what could be causing this?

Some info would help.......
Who is your provider?
What general area are you in?
Have you checked to see if they are having tower issues ( Other users in your general area having issues too) ?
What kind of signal strength do you have?
What rom/radio are you using?
What spl are you using?
Are you connected via Edge, GRPS, 3G , or HSDPA?
Have you installed any software at all before this all started happening?

pyraxiate said:
Some info would help.......
Who is your provider?
What general area are you in?
Have you checked to see if they are having tower issues ( Other users in your general area having issues too) ?
What kind of signal strength do you have?
What rom/radio are you using?
What spl are you using?
Are you connected via Edge, GRPS, 3G , or HSDPA?
Have you installed any software at all before this all started happening?
Click to expand...
Click to collapse
My provider is at&t.
I'm in the Metro-St. Louis area.
I haven't checked if they're having tower issues. I guess I should have done that...
I've got all of my bars, like usual.
My rom is one of the NATF final roms with the hermes 6.1 radio, and before that, I had a niki radio. I updated to the hermes to see if it helped anything.
and in my area, I usually have edge connection.
and no, I havent installed any software.

do u have tethering plan?
if so callup att and tell them. i know they are messing around w/broadband speeds and this might have spilled over to wireless as well.

Do you know how your connected? G,E,3G,H?

In my area, I'm usually connected to edge.

I called at&t and there isn't anything wrong with the towers around me or anything.
Now I'm really confused.
I put on a new rom yesterday, and it's still going super super slow.

gregxdoom said:
I called at&t and there isn't anything wrong with the towers around me or anything.
Now I'm really confused.
I put on a new rom yesterday, and it's still going super super slow.
Click to expand...
Click to collapse
Have you tested for the problem in another location? I had a similar problem in the area where I worked on a project recently (about 15 miles from home). At first, everything was fine there. Then for about a week, the data service got so bad I could hardly connect at times. Called AT&T to complain, gave them the location and they told me they had no reports of anything wrong with the towers there, even though everything worked fine for me elsewhere.
Did a hard-reset, cleaned off the phone and didn't re-install anything, and tested it again. Same problem.
After about two weeks, the problem suddenly disappeared. Apparently I wasn't the only one calling in to complain every day.

It's still going mad slow.
I think I just might have to bite the bullet and get a new phone if noone else has any other suggestions.

gregxdoom said:
It's still going mad slow.
I think I just might have to bite the bullet and get a new phone if noone else has any other suggestions.
Click to expand...
Click to collapse
What are your connection settings ?
Are you connecting to isp.cingular or wap.cingular ?
Do you have a Pda Plan?
Try deleting all of your settings and putting in this configuration
For both of these make sure the modem is " Cellular Line ( GPRS, 3G ) "
Call this config My ISP
Apn= isp.cingular
User Name = [email protected]
Password = CINGULAR1
Disable the proxy
If that still wont connect
Apn = wap.cingular
User Name = [email protected]
Password = CINGULAR1
Again, make sure the proxy is disabled
Dont select any of the compression settings / ect. Let it stay as default.
Test again and give us your results.
P.S.
The name/password is CASE SENSITIVE so make sure you are using caps exactly as I have for both. ONLY the APN is lower case!
Goodluck and we hope to hear from you soon!
PPS.
Proxy settings are under the tab that says "Proxy Settings"
Make sure you have "This network connectes to the internet" checked and "this network uses a proxy server to connect to the internet" UNCHECKED.

I had problems similar to to this. I would connect and everything seem fine until I tried to download a large file or large amount of data (like a heavy, app-filled website) then my connection speed would drop to near nothing or even completely stall, forcing me to disconnect/reconnect to fix the problem.
In my case it turned out to have something to do with my TCP window size.
I got a copy of TCPoptimizer and started playing with the settings of my laptop, the default setting was about 126000, but I found that I would get the slowdown or stalling with any setting above 40000!
I now have it set to about 26000 and it works great! 1.8 mbs!
I'm not a network guy, but i think that the long latency, fading, shadowing, etc. of the 3G connection was causing the large packet size not to download completely, necessitating duplicate attempts to get the packet.
It would make sense to me that a larger TCP window would mean a faster connection, but in my case this turned out not to be true.
Maybe one of the NT Gurus on here could explain it
So, I would suggest you get TCPoptimizer, or DRTCP and try changing the network settings of your laptop, and then use a registry editor for your Tilt to change the settings there too.
Hope this helps,
SF

I guess it was just the network, because a few days ago, it just started working normally. Thanks to everyone that helped though.

gregxdoom said:
I guess it was just the network, because a few days ago, it just started working normally. Thanks to everyone that helped though.
Click to expand...
Click to collapse
Fortunately the issue has been resolved but you never did report back regarding WAP vs ISP. Earlier this month I had a long layover at O'Hare and ran into the same issue - slow, slow, and slow (26 down, up was norm), but that was on 3G, switched to EDGE and it was good to go. Not only was this on my Tilt, but aircard as well. Network issue, not Tilt. Hence why a quick speed test between 3G/EDGE helps answer the question...