Database Develop

xda store Kaiser shipping update?

Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.

The day is not over for them as I was notified at 9 or 10PM the day mine shipped. I would email Richard again and just ask if they came in and did yours ship. Pretty simple.
d

this is what i received from him around 4pm EST:
yes, they came in just a while ago... over the cutoff time @ the
warehouse (1::30pm EDT) . I begged them to please process them and they
will do their best.
Good news is that they come with the TomTom and the US adapter for the
plug.
Regards
Richard
XDA-Developers Store

the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.

MannyNoela said:
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
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what i got as well. im ok with that. i ordered on friday last week so i feel your pain.

mjm2950 said:
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
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This sounds a bit harsh to me. I ordered from them just a few days ago. I haven’t received any info back from Richard yet but lets be realistic....this phone is a VERY hot item and I am sure he is inundated with requests like "I ordered 10 minutes ago....can you send me my tracking number..etc, etc,etc"
Getting items shipped to the U.S. like this is not just a piece of cake. It takes a bit of time and a bit more patience. I have no affiliation with store.xda in any way but just think that the assumption that someone lied to you because you haven’t received an email from them is a bit presumptuous. So is the assumption that other stores have them available to ship immediately.
"The key to everything is patience....You get the chicken by hatching the egg..not by smashing it"
just my 2cents.

thank you
My main business is a an investment advisor. I am held to very high service standards by government agencies (your investment results may vary oower). I can not tell people i have something, charge them for it and not give it to them and stay in business very long. Frankly the few dollars I saved was not worth it. Richard knew yesterday the shipment would not arrive in time to ship and should have said so. Frankly his lack of proactive damage control is very disappointing and it is very clear they simply do not care about customers. I do thank you for those last few posts with updates. At least I have been able to acquire all the immediate accessories while waiting (screen protectors, 6gb microSD etc.)

mjm,
Yes, there is no certainty that Richard would know exactly when his stock would arrive. When I asked him this same question yesterday -- about the stock he is expecting...he was candid..here is his reply:
Yes. Hopefully early enough so all can be processed for shipping out again
Regards,
Richard
XDA-Developers Store
Even AT&T stores could not forecast precisely when they would receive some of their stock... But I agree that he should have warned customers about stock issues before charging the accounts...
rgds, MN

I ordered on Sep.30 (last sunday) so it's been 6 days since i ordered and i have yet to recieve news yet. When i asked him yesterday he told me what he told you guys, that a shipment was coming in on friday and that all the backorders will be fulfilled. Since i have not recieved a notice, im guessing that the shipment came late and they couldnt send out my kaiser, what sux more is that i live in canada so it'll take a week for me to get mine, so either next friday or the following monday

hmm... mjm2950,
why would there be any lying going on? The next shipment was coming in on Friday, as per the messages, and it did indeed come in on Friday, just not on time to be processed into inventory, prepared for shipping and sent out again. Actually, they were ready, but as you can read in the messages, there was no more DHL pickups at that time.
I feel that even with the issue that it appeared to be in stock (which was corrected), the communication has been great with anyone that mailed and that honest answers where provided. It is a p.i.t.a. to work around the scheduling mishaps with some suppliers and that is what happened with XDA receiving stock on this item.
If you were not happy with the wait, why didn't you just Cancel your order and go elsewhere and pay more? I am sure someone else sitting in the queue would be happy to receive that phone.......
PS: I heard that this issue with the stock of the phone will be fixed with a good and reliable supplier they found and also that they will offer the Tilt with contract sometime next week or so.

Mr Byte
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.

mjm2950 said:
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
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To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..

shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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yes i had to wait a bit but i was ok with that. cause i have a smile on my face today cause i got my phone. and richard did outstanding responding to all of my inquires as well as one of my co-workers.

same here -- mine arrived today, as promised...there were delays beyond Richard's control, but when the stock finally came on friday, he told me I would receive mine on tuesday and they came early this morning..
I am now play'n
/MN

Recieved mine today as well...just waiting to get the thing charged.
It is the UK version and it came with a U.S. to UK adapter.

shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
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Same here. I manage a services organization.
shogunmark said:
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
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I think I posted before - there were probably 5 email that I sent to get 2 back. I went as far as to go to the website and use their form just in case something was going whacky.
And like the other poster - the purchase posted mins after I made the purchase. A week later - and it was still not sent. And I got two email giving me the "it's almost here". It wasn't until I sent a "Cancel my Order" that my phone was ready to ship... :-|
shogunmark said:
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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It took over 48 hours to post the funds back to my account.
:-(
The other interesting part to this is that I bought a XDA-Membership to go with this to lower the price. That wasn't refunded. I decided not to ask for it to be refunded because I want to support this site.
Free $40 for leading me on for a week.
Mark that against my Premier order from AT&T: Ordered at 1:12AM on Friday night. 2 day fed-ex. Arrived on monday at 11:00 am (a day early).
You don't have to have great customer service when you do what you say you will... .......... ....
-Daniel

dweidman said:
It took over 48 hours to post the funds back to my account.
:-(l
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.. that is normal. When a credit is issued, it posts some when during the night and it doesn't appear on your account for at least 48 hours. I have seen cases where it even takes more, some warn on 30 days........
Glad you got all working now, with a deprecated Kaiser though

Yea I don't think they were doing any big time investments with your 700 bucks in those 48 hours. Hey they did you a favor you saved what 600 bucks and got the Barbie phone....Good luck with that. There certainly are alot more happy campers with XDA than not. I am certainly very happy ATT was so customer oriented for you and I think you made the right choice in phone for you,,,,,,...... )
d

rec'd Kaiser today, but not accessories
Came home to my phone today. YEAH, It is very nice. But XDA did not ship the car charger I ordered with it. Plenty of room in DHL box. Just emailed them to check on it. Now I will be up late playing with it.

Congrats your going to love it.....
d

Ordering From UK Clove

ok can someone please tell me what kind of duties you pay when u order from clove from the uk to usa? i want to know should i order there or order from expansys usa. expansys usa is charging like 940 for the unit where as clove uk with the conversion rate is about 760
thanks

u pay the straight price and shipping only.

I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.

My shipment was delayed by 1-2 days since they required some additional confirmation of my shipping address in the US (another complication was I was shipping to WORK, different from my billing address!)
I emailed them asking about my order, at which point they said 'oh yea we require some additional infor since you're a "first time customer"', so I sent them a copy of a random bill, and a copy of the top of my paystub (since it had my work address on it -- they didn't ask for this). Said I was good to go and they shipped it later that day...
however I anticipated receiving (via DHL) this afternoon -- tracking now says its "on hold" -- I called DHL, and the phone did not clear customs. Apparently DHL did not add it to the cargo manifest so it was not cleared while in the air. Plane lands, they unload, have no record of customs clearance so they hold it. I had to send DHL a copy of my 1040, and apparently they do customs clearing late at night, which means my X1 is hanging out in Ohio right now (I'm in ATL); hopefully it gets moving, and FAST, once they clear it. But they said that could take 1-2 business days.
I am going to NYC on Wednesday, I REALLLLY want the X1 before then (you know, Google Maps n stuff )
But the Clove price was GREAT! Anticpated paying much more, especially considering other retailers are listing in the 8-900s+, where I thought I would have to be paying...

abdul.aziz said:
I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.
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I ordered from Clove and they were awesome. Excellent communication, great price and delivered as promised. They notified me ahead of time about the credit card verification process (which is a good thing) so that didn't slow my order down. Other than that catch ordering through them, it was a smooth, easy transaction.
I ordered back at the beginning of October and didn't ship immediately so I can't comment on the processing time to ship for in stock items. However, I got an email on 10/20 saying my X1 would ship on 10/27 and they were right on. Also, my card was not charged until it was shipped.
Bottom line, I'd highly recommend them on price, service and quality. Not to mention super fast DHL 2 day shipping from the UK (for impatient people like me).
Hope that helps

Clove was perfect. i had preorders on two other sites that were selling for $950-1000. 425 L + 37 L shipping = 462 L total. In USD, it translated to $739.77. $250+ cheaper than mobileplanet (expansys) or mobilecityonline.
ordered on oct 22nd. received an e-mail on friday the 24th regarding incoming inventory and authorization of credit card, shipped out monday morning the 27th, and received the 29th of wednesday in CT.
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?

SCtud said:
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?
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I noticed there was no seal too but completely forgot about it when I saw the X1, lol. It looked like they threw in a couple little fliers/ads for software and accessories so maybe that's why.

nice i wanted to know this also given that i was thinkin about ordering from clove also so how much in total were you goes getting them and what kinda shipping did you pay and get overnight? 2 day

read my post? it's all answered there.

I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...

I ordered from Clove, UK.
1. I ordered it last Sat online (before the stock dried up )
2. Called early Monday and had some trouble trying to get my Credit card company to give Clove the authorization number (Clove needs it to verify buyer but my CC company doesn't allow distribution to anyone. Finally, Clove just sent it out anyway). I got it WED!!!! No issues with Customs, etc.
3. I paid $712 for the phone (unbranded/unlocked) and 2 Day DHL shipping (which is almost $300 less than other competitors). It was a retail version and brand new.
4.. Their customer service was outstanding, really tried to help me get this phone. They shipped within hours of CC authorization and approval. I got Tracking Number within hours also. They if anything, are too cautious (thats a good thing) with their verification of orders.
HIGHLY RECOMMEND, VERY HONEST SELLER.

neur0x said:
I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...
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I ordered on the 27th of October (I think you meant 27th as well) and haven't gotten any email update yet. Which worries me because now I have to wait as well....uugggh.. Feel like ordering somewhere else then but they say patience is a virtue... T_T
EDIT: As far as a company I ordered from them my Touch Pro back in August and had no issues with the service. Just wish the x1 was more widely available.

Clove The Best !!
I ordered my X1 on friday 10/24, had to call cc company to verify purchase.
received my phone yesterday 10/29.
excellent company and customer service !!
Cost $ 765 with DHL international.
Highly recommended !!
much better than Expansys who tried to charge me $965 for the phone, then tried to tell me that Clove is not a good company when i cancelled their order.
Cheers.

Did Clove tell you to call your CC company or did you do this on your own?

Clove sucks.
I pre-ordered on October 8th thinking that I was assured a unit. Sadly I was mistaken. On Tuesday I had sent an email wondering what had happened to my unit. They replied asking me to send them a recent credit report or transaction number from my credit card company. I choose to send the transaction number since it seemed a safer solution. After checking my credit history I was amazed to see that I was yet to be charged. I sent an email telling them I could not send a transaction number since no transaction was placed, and decided to fax them a credit report stating my address. A day later they emailed me and offered their condolences as they had sold out of Black units and said that the people who confirmed the security check first would receive them first as there was a lot of demand. I told them they had only sent me a security check after requesting information as to the whereabouts of my order. They of course told me all security checks emails were sent out on the same day. This is absolutly absurred.
So to clarify:
-I ordered on the 8th of October
-First batch came in on the 24th
-They sold out on 27th
-Received email for security check on 28th
-Sent security check on 29th (early in the morning)
-Declined first batch on 30th
-Promised (?) a unit on the next shipment, November 12th.
My question is how they can advertize a product for pre-order if they sell the units on a first come first serve basis. Their clumpsyness is unactable.

Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.

veloaudio said:
Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.
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So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?

+1 for Clove.
I ordered a TP back in August over a weekend, they processed the transaction on Monday (I sent them an email with the 6-digit transaction number for confirmation) and shipped it out same day. It missed the outbound DHL flight that night but was on its way the next day; had the TP in my hands by 11am Wednesday, west coast US.
For clarification, Clove needs you to confirm your CC only if you're a new customer. This is so that they don't end up exporting the phones to bad orders (black market, etc). As long as you've got your billing/shipping info all straight with your CC issuer (you might also call ahead to let them know to expect the charge in GB Pounds), there should be no major problems, except waiting for stock to arrive.

Bxsteez said:
So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?
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The guy was very vague and when I'd ask him to clarify he kept asking me how I wanted it shipped (Ground, 2 day, or Next Day)?!?! He made the statement that Expansys had 300 back orders (I would assume UK since the US store is still a preorder). He also said that they are supposed to get more next week but that the shipment wouldn't be enough to fill all the back orders. He was basically telling me that anyone in the US that ordered form the UK store really ordered from the US store (they would hand off the transaction to US). I should have hung up and called back when he said that because that is a lie.
Bottom line I don't know what the call really accomplished except that this guy was trying to scam me. I am inclined to believe the 300 back orders because of the demand for the phone. Take it with a grain of salt though.

I thought it was slightly strange that with all the demand for the silver one they had 100+ listed this morning. I'm going to call them and see if they actually have some in stock or if they are just lying.

Refund shipping

Anyone got google to refund the $20 shipping?
I'm on hold with google right now.
If they dont waive shipping, I am cancelling.
If they won't cancel, I will call my credit card company.
UPDATE 2:
They cancelled my order.... I didn't even ask for it to be cancelled.
I asked if they can waive the shipping due to the delays.
Guess not.....
Guess I just wait now and get it cheaper of kijiji in a month or two.
EDIT: UPDATE
The person told me she doesn't have the ability to do a refund on shipping.
She has sent an email to the billing department. They will let me know I guess.
She also told me that if I reject the delivery and have it sent back to sender, I will get a FULL refund INCLUDING SHIPPING.
I told here it's not in written (just like the 1year warranty claim). She said sorry she doesn't know all the details blah blah blah.
TLDR: If they don't refund the shipping, I am calling my credit card company.

THS1989 said:
Anyone got google to refund the $20 shipping?
I'm on hold with google right now.
If they dont waive shipping, I am cancelling.
If they won't cancel, I will call my credit card company.
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Please post if you have any success in doing this. I'm interested as well.

i emailed them regarding shipping too, asking for a refund.
pre-order on 2nd day its announced, paid $20 for 2-days shipping. it's being shipped yesterday and will reach my door on the 23rd??????
UNACCEPTABLE, GOOGLE.

^^ Isn't that a UPS issue then?
Has your unit shipped yet? (OP)

Blainedh said:
^^ Isn't that a UPS issue then?
Has your unit shipped yet? (OP)
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Every time I order 2 day shipping from Amazon (often), it always gets to my door within 2 days. UPS or USPS, it doesn't matter; it just gets here. Being told my device would ship today at the latest by their CS reps and then being emailed that it will get here by the end of next week is unacceptable for $20 shipping. It makes no sense and our shipping costs should be refunded; they were inordinately high in the first place, and now they're not even for 2 day shipping for many people.

The shipping debacle was UPS's fault. I pre-ordered but ended up buying mine from same club. After receiving the package yesterday, its pretty evident Google just shipped pallets of N7's to UPS at which point UPS was responsible for packaging and labeling them for individual customers.
Perhaps Google isn't the villain we are all making them out to be with this ordeal...
Sent from my Nexus 7 using xda app-developers app

soldeus said:
The shipping debacle was UPS's fault. I pre-ordered but ended up buying mine from same club. After receiving the package yesterday, its pretty evident Google just shipped pallets of N7's to UPS at which point UPS was responsible for packaging and labeling them for individual customers.
Perhaps Google isn't the villain we are all making them out to be with this ordeal...
Sent from my Nexus 7 using xda app-developers app
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if there's any shred of truth to this, i'd still be barking up Google as the seller who's responsible for getting my product to my hands.
UPS suck. surprise. but what's Google gonna do about it??

Got an update. Posted up top.

R3dbeaver said:
if there's any shred of truth to this, i'd still be barking up Google as the seller who's responsible for getting my product to my hands.
UPS suck. surprise. but what's Google gonna do about it??
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The shipping issue is completely Google; UPS ship it at the speed required and paid for by Google. They're only doing what their customer has asked them to do. I've spoken with UPS staff and they've been incredibly helpful.
Mine is being shipped UPS Standard which means it will take a week to get to me. I will almost certainly be refusing the delivery next week.

THS1989 said:
She also told me that if I reject the delivery and have it sent back to sender, I will get a FULL refund INCLUDING SHIPPING.
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nice.
as much as it pains me, i might be rejecting my delivery too unless i got a $20 refund credit from Google.

They cancelled my order.........
I asked if they can waive the shipping due to the delays.
Guess not.....

R3dbeaver said:
if there's any shred of truth to this, i'd still be barking up Google as the seller who's responsible for getting my product to my hands.
UPS suck. surprise. but what's Google gonna do about it??
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Click to collapse
While this maybe true for the $14 they charged me for 2 day shipping they should have at least gone with FedEx. Anyhow enough complaining I already got my Nexus 7 yesterday.

Some hope for us Canadians re: ups refund

If you ordered your Nexus 7 from Google Play, you paid $19.99 for 2-day shipping.
But many (if not all) Canadian customers had whose Nexus went out this week had their packages shipped UPS Standard.
I sent e-mails yesterday and today, and didn't hear back, so I finally called tonight. I had to wait 25 minutes to speak to someone, but when I did, he was friendly and nice. Looked into it, said it was a fluke, and told me they'd issue a refund.
A $10.50 refund just appeared in my Google Wallet account. Not exactly what I'd been expecting, but I suppose it's better than nothing.
If your package was shipped UPS Standard, I recommend calling.
The above was from another web site that someone else posted.
I called the main Google number, 1-855-83NEXUS and spoke to the front line worker who stated he knew nothing about the switch to standard delivery but created a ticket and forwarded it on to the powers that be. This is the same route the other person had happen. I will update later if i also get the credit.

A partial refund of the $20 Canadian shipping isn't acceptable when they've shipped weeks late to Canada.
Sent from my Nexus 7 using xda app-developers app

Full Refund
ijeff said:
A partial refund of the $20 Canadian shipping isn't acceptable when they've shipped weeks late to Canada.
Sent from my Nexus 7 using xda app-developers app
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Update i win
just got an email from google play
Thanks for contacting Google. For your troubles, I’ve gone ahead and refunded the CAD 19.99 in shipping charges for this order. The funds will be returned to your card within 7 business days.

Pat.T said:
Update i win
just got an email from google play
Thanks for contacting Google. For your troubles, I’ve gone ahead and refunded the CAD 19.99 in shipping charges for this order. The funds will be returned to your card within 7 business days.
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how do you request a refund for shipping?

I just called and basically I told them that my shipping wasn't the 2 day shipping on the website and that it was UPS Standard instead.
Basically they said they'd put a request for reimbursement and said i'd hear back with them in about a week.

linkinparkfan007 said:
I just called and basically I told them that my shipping wasn't the 2 day shipping on the website and that it was UPS Standard instead.
Basically they said they'd put a request for reimbursement and said i'd hear back with them in about a week.
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alright thanks i'll be calling them

From the timeline I can work out from your posts, it took about 5 days to get a reply to the email? I've emailed (yesterday) but not called.

refund
hpka said:
From the timeline I can work out from your posts, it took about 5 days to get a reply to the email? I've emailed (yesterday) but not called.
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Not a word from them after the Initial call. Then received an email on the 4th day about the full refund. Email will not work as they do not reply to them, you have to call. They will ask you for your email account you used to order it from ie: gmail and will respond back to that account.

Pat.T said:
Not a word from them after the Initial call. Then received an email on the 4th day about the full refund. Email will not work as they do not reply to them, you have to call. They will ask you for your email account you used to order it from ie: gmail and will respond back to that account.
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I was afraid of that... I think I'll wait for the rush to die down a bit then get on the phone

I just called that number and was told they couldn't refund as they had no tool to do so but they would put a note on my file. Was told to go to the play . Google . com and get to my order through Google wallet and ask for a refund of the shipping. Hope it works.
Sent from my X10a using xda premium

I just called, got through to a guy right away (1:30am EDT lol). He said the same: Can't do anything, forward to specialist to take a look at it. We'll see if I get the refund.

refund
skyler0 said:
I just called, got through to a guy right away (1:30am EDT lol). He said the same: Can't do anything, forward to specialist to take a look at it. We'll see if I get the refund.
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That's exactly right the front line worker can not do anything, he passes it on to the specialist and they look at it. Once it has been determined that there was a shipping error you will receive an email from them.

Well I just called Google Play and he pretty much said that they are aware of the issue and instantly started the process to credit my account. Good thing I saw this thread - I admit I was a little perturbed that I didn't get my 2 day shipping but I was going to let it slide. Now I'll get a small refund.

thefunkie1 said:
Well I just called Google Play and he pretty much said that they are aware of the issue and instantly started the process to credit my account. Good thing I saw this thread - I admit I was a little perturbed that I didn't get my 2 day shipping but I was going to let it slide. Now I'll get a small refund.
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"aware of the issue" as in they'll start refunding all of us soon, or should I still call in?

the csr never forwarded me to any specialist just saying that he will put a request note for me..will try to call again to follow up next 3 days

KUNITZ22 said:
"aware of the issue" as in they'll start refunding all of us soon, or should I still call in?
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Oh I doubt that they will retroactively go back and credit everyone....only for the people that actually call in and complain. So I definitely would place the call and request a refund of the difference. I had mentioned to the person that it shipped as UPS Standard and that I paid for 2 day (wasn't much of a choice when ordering) and he said that there was some glitch somewhere and started the refund process of the difference. Didn't have any issues.

I just called the hotline that OP posted and explained to them the same thing. They said they need to forward my issue to the "shipping team", and I'll get an e-mail in a few days with a final decision as to what they will do about my request for a refund (of the shipping).

money fully refunded
Final update
Jul 25, 2012 GOOGLE *Google Play GOOGLE.COM/CHNS
19.99
was just redeposited back into my credit card

ibopm said:
I just called the hotline that OP posted and explained to them the same thing. They said they need to forward my issue to the "shipping team", and I'll get an e-mail in a few days with a final decision as to what they will do about my request for a refund (of the shipping).
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did you received any email after you ended your call that has the call reference number, your request for refund and the operator's name?

siewkaiyek said:
did you received any email after you ended your call that has the call reference number, your request for refund and the operator's name?
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nope

Costco Sprint Pre-Order

I just noticed that the expected processing date is May 3rd. Does anyone have prior experience with Costco pre-ordering? Any chance for an early shipment?
When is Best Buy expected to ship?

At this point your best bet is going to be in store on Saturday.

lafester said:
At this point your best bet is going to be in store on Saturday.
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If I can get the same or better deal I just might do that.

lightiv said:
I just noticed that the expected processing date is May 3rd. Does anyone have prior experience with Costco pre-ordering? Any chance for an early shipment?
When is Best Buy expected to ship?
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All these best buy,Costco will always delay...obviously the carries are the first to get stock and ship.

lafester said:
At this point your best bet is going to be in store on Saturday.
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Lets hope some retail stores actually get the S4 on Saturday. Since this announcement my confidence of walking into a store on sat and buying a S4 has been taken down a peg.
Full disclosure: I "pre-ordered" at a sprint store in Chicago.

Costco Shipping Update
I just updated my shipping address and credit card info with Costco. I switched to American Express to get extra year's warranty in addition to the $99 one is my understanding. But more importantly while on the phone the very nice young lady I asked if she had any updated shipping information.
She asked me for which phone and I told her the Black S4. She said the earliest processing would be May 3rd and that shipping would be on May 6th. Now I can set my expectations appropriately.

Black S4 Is Not Available
I just looking on the website and it looks like the Black S4 is no longer available for order.

White Frost is now sold out also.
I ordered last Thursday night but still no change in order status.

I was told mine would be processed April 30th and arrive may 2nd

Q's go in Q&A
So if you do not want it moved there then do not select "yes this is a question"
Thanks
FNM

majid25 said:
I was told mine would be processed April 30th and arrive may 2nd
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This sounds like good news. I tried sending an email and got nothing.

majid25 said:
I was told mine would be processed April 30th and arrive may 2nd
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I hope this is the case. I sent an email yesterday seeing if I could get some kind of verification for when the orders will be processed. I got nothing. I have considered cancelling and seeing if I can get telesales to give me a better price. I'm sure I would no issue getting sprint to waive the $36 activation fee regardless of where I ordered. I've never had any trouble in the past.
But today is the 30th and haven't heard anything from costco....fingers crossed.

no luck
yeah mine just says submitted. wish they would at least say something about a expected ship date

Yeah. Same here "submitted". No change in status at all.
I'm starting to think that it's not going to get here by Friday the 3rd now.

I called them yesterday after not receiving any replies to various emails and the girl that answered me seemed very disinterested in answering any of my questions. I got the cookie cutter answer of "it's being processed the 3rd or before" which is basically a screw you nothing's getting done until the 3rd and not shipping until the 6th at the minimum. I'm kinda regretting buying through Costco and it's probably the last time I order from them as well.

4 Door Skyline said:
I called them yesterday after not receiving any replies to various emails and the girl that answered me seemed very disinterested in answering any of my questions. I got the cookie cutter answer of "it's being processed the 3rd or before" which is basically a screw you nothing's getting done until the 3rd and not shipping until the 6th at the minimum. I'm kinda regretting buying through Costco and it's probably the last time I order from them as well.
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I'm with you. I work in the service industry and if we treated our customers like with the same sort of disinterest, we'd get our asses handed to us.
Here is their response to an inquiry I made to costco asking about availability and my response back. I don't think it's too much to ask of them to keep us in the loop on when the s4 will be available for shipping:
On Wed, May 1, 2013 at 12:03 AM, Costco.com by Wireless Advocates <[email protected]> wrote:
Dear xxx xxxxxx;
Greetings from Costco.com.
Your order# xxxxx for a Samsung Galaxy S 4 with Sprint has been received but will not process until the device has launched to us. Your order is expected to process “on or before 5/3”. Orders can take up to three days to process before shipping. When it ships you will receive an automated email confirmation containing the tracking number so that you can monitor the progress of your shipment.
If you have any additional questions or concerns, please call toll-free (888) 369-5931 or email us at [email protected]. Customer service representatives are available Monday through Friday 6:00am to 6:00pm Pacific Time.
Thank you for shopping with Costco.
Alyssa C
Customer Service Representative
Wireless Advocates llc
Monday-Friday 6:00am-6:00pm Pacific Time
Phone: (888) 369-5931 (toll free)
Email: [email protected]
From:
Date: Wed, May 1, 2013 at 12:02 PM
Subject: Re: Order ID:
To: "Costco.com by Wireless Advocates" <[email protected]>
Is it possible to let me know if "the device has launched" to costco? "On or before 5/3" states that it is possible that the device could possibly "lauch" to costco and be available to ship prior to 5/3. I am out of town later next week and am hoping that the device will be delivered prior to Tuesday as I paid for the upgrading shipping option.
I'm just trying to get a better idea on the availability of the device thru costco in order to figure out if I need to provide and arrange special delivery instructions to the courier. When I placed the order on 4/20 and the order stating processing "on or before 5/3" indicated that I should receive the device late this week or very early next week but I was hoping for some verification.
Thanks for your time!

I guess we are the only few that got suckered by Costco... the silent uninformed wait is dreadful.

I am very surprised by all of this. Costco typically prides itself on strong customer service. I realize that this is being handled by a third party (contracted out by Costco), but Costco still is involved with this as it has their brand name on it.
I feel pretty lame too. I thought I was one of the "lucky" ones to get an order in before they sold out and now I realize that maybe I wasn't so lucky after all.

I don't mind waiting a week at all...
The accessories were free. (While not the best and the screen protector looks like you have to trim it yourself)
And they didn't charge pre-discount tax.
So instead of paying $320 after tax, we paid $228. Saving $100 for 1 week of waiting? Yes. I will do that.

M3wThr33 said:
I don't mind waiting a week at all...
The accessories were free. (While not the best and the screen protector looks like you have to trim it yourself)
And they didn't charge pre-discount tax.
So instead of paying $320 after tax, we paid $228. Saving $100 for 1 week of waiting? Yes. I will do that.
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i couldn't get free activation from customer service, so tack on another $36 I'll be saving.
Came out to $209 instead of $316
I probably won't use the accessories either, except that 3-in-1 charger if it's >1.5 Amps. so that's a $10 bonus.
.