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Hey, I'm curious to know if anyone knows where to get replacement parts for the leo. I recently fell down a flight of stair and destroyed everything to do with my leo's outsides. The screen is trashed, and the case it bent. So, I need to replace it all. Any information would be greatly appreciate.
Thanks in advance.
-Caid.
When in doubt, contact HTC (And doubt some more)
It's been a few days since I first started this thread. Lots of views but no replies. So... I wrote HTC about it (on their website) and their response was quite unbelievably stupid.
I mentioned that I live in China, and that I'd like to know how I could have it repaired. I put in the serial number as well. They replied by telling me that my phone was sold in France and that I should go back to France to get it repaired, otherwise I can go to Hong Kong or Taiwan to get it repaired.
I am really curious what kind of person would write such a silly reply. As though plane tickets cost the same as cab rides, and the flight is only a hop and a skip away.
I've written them back and clarified the kind of help I am looking for (An address to send my phone to, and a quote for parts and labour) here's hoping they don't misinterpret it again and send me more bs.
Not much point to my writing this other than to say, if you need to contact HTC with a similar query, assume you're writing to an idiot and be as absolutely clear as you can. You may even want to suggest to them what is common sense, and not assume that they're going to think of the most reasonable method themselves.
-Caid.
444
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
wacky.banana said:
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
Click to expand...
Click to collapse
Or send it to HTC repair. I heard it will cost like €150 to repair.
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Hi,
where did you get the replacement screen for $80?
Thanks.
knightpants said:
Hi,
where did you get the replacement screen for $80?
Thanks.
Click to expand...
Click to collapse
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
vuvan said:
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
Click to expand...
Click to collapse
that is just touchscreen+bracket, not entire LCD. Though you get a free screwdriver with it
vuvan said:
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Click to expand...
Click to collapse
I've had the same problem too a couple of times. Fortunately both times the dot disappeared after pressing the screen gently in various places. What's disturbing, though, is that I've had the phone for a week only and gone to great lengths to ensure it has not been under any physical pressure (or psychological, for that matter ). Have anyone else noticed this; is this a weakness with the phone or have I just been unlucky?
u should take it to htc service !
I've just dropped mine and accidentally closed a door on it, so now mine is full of scratches too.
I'll take it back to the service center in Taiwan when I get back there, though rather annoyingly that won't be until March at the earliest If the HK service center can do it though, I can drop it in there in Feb ... I wonder if their pricing will be the same ...
Hey guys I dropped my HD2 too and the screen cracked. I noticed that there are repair kits at around 80 USD. Anyone has any video or tutorial on how to replace the screen with the repair kit? Or has anyone self-repaired the screen successfully?
I'll have the chance to either get a new HD2 (and sell the broken one), the Hero or perhaps the Nexus One so I want to see if it is possible to do a cheap fix and get a new toy.
Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
Click to expand...
Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
Click to expand...
Click to collapse
you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
Click to expand...
Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
Click to expand...
Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
Click to expand...
Click to collapse
That is, unless you want to keep the engraving.
Good luck!
Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.
When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.
screw att. lol
go to the nearby att service center and replace it.
Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.
I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?
Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh
Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Click to expand...
Click to collapse
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Click to expand...
Click to collapse
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)
newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Click to expand...
Click to collapse
There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.
ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
Click to expand...
Click to collapse
tenchars
phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!
You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.
I bought a new motherboard to my n1 because power button wasn't working. I disassembled it fine and swapped the motherboard. When reassembling following this video: www[.]youtube[.]com/watch?v=60yNy4xYcFo , the back speaker don't work anymore. It gives me no sound whatsoever. Everything else is working fine flawlessly, even the power button.
The only difference I had from the video is that my speaker from the back was de-attached after dissembling and I had to put it back and from what I tried, it only fits one way.
Anyone can help me solve this issue please?
i dont know if this is helpful or not, but some of the n1 is modular and you may be able to replace the speaker easily. :-/ i feel for you. dont forget too, you can use a headset or bluetooth headset stereo/no stereo
:-/
My speaker seems like it died today. I have had my N1 since last January.
I searched the forums and didn't find too much on dead speakers.
Are people having this happen more now that the N1 is getting up in age and if so what are people replacing them with?
I found a reference to one site but they want you to buy 5 of them minimum. I am looking for recommendations if anyone has any.
Thanks
A
Lethol said:
My speaker seems like it died today. I have had my N1 since last January.
I searched the forums and didn't find too much on dead speakers.
Are people having this happen more now that the N1 is getting up in age and if so what are people replacing them with?
I found a reference to one site but they want you to buy 5 of them minimum. I am looking for recommendations if anyone has any.
Thanks
A
Click to expand...
Click to collapse
there was one thread in the accessories sub forum where some guy purchased a nexus one speaker to replace his failed speaker. i think he was forced to buy in quantity though, like 5 speakers at once or something. but i think his replacement was successful.
this was probably 8 months ago or more. but it was definitely in the accessories sub forum for nexus one. try search around there maybe it has useful info.
I vaguely remember that thread, and I think it may actually have been the ear piece speaker that he replaced... Might be wrong though...
Sent from my Nexus One using XDA App
I tested my speaker with a multitester and I get no reading.
I ordered a speaker off ebay for about $6. I will report back when I get in and install it.
A
OK, I got my speaker from ebay and installed it. Everything is working again and the multi-tester gave a reading on the new one. So I think I blow out the OEM one. I just hope this one lasts.
A
The front speaker on my captivate has quit working. I purchased the phone from Best Buy so I assume I have to go though Samsung. Anyone have experience with Samsung's warantee procedures?
cypho said:
The front speaker on my captivate has quit working. I purchased the phone from Best Buy so I assume I have to go though Samsung. Anyone have experience with Samsung's warantee procedures?
Click to expand...
Click to collapse
It sucks. My phone was randomly shutting down and I called AT&T. After several transfers, they connected me to Samsung warranty department. They told me I had to ship my phone back to them and they will do some diagnostics on it and might fix it or might send me a different one (didn't say a brand new one). Meanwhile, I am on my own. I probably needs to take my old phone out and use it for a week or two. Because my issue is not so major, I still haven't sent mine back yet.
You mean the one you listen to calls with? I've never heard of that one going out. The rear one is common and is typically easily fixed. I just returned mine a couple weeks ago without a problem. Bought it at Wally world but it's all ATT so you can go through them. We have a repair center in town that does returns on the spot. Walked in, told them it was shutting down, gave me another one. Wasn't new though, but a refurb.
Yea, the speaker you put up to your ear. The speaker is not actually broken, it is the headphone jack - it constantly reports that headphones are plugged in thus muting the front speaker. At first the problem could be temporarily fixed by blowing air into the headphone jack (would fix the problem for 5 minutes - 1 day) but that trick is no longer working. Sticking a plastic stick into the headphone jack and pushing to the left will fix the speaker but as soon as I release the pressure the speaker goes silent again.
That is great news that ATT will swap it for refurb on the spot. I don't know how I could do without my phone for a week or two if I had to ship it to samsung...
axis01 said:
You mean the one you listen to calls with? I've never heard of that one going out. The rear one is common and is typically easily fixed. I just returned mine a couple weeks ago without a problem. Bought it at Wally world but it's all ATT so you can go through them. We have a repair center in town that does returns on the spot. Walked in, told them it was shutting down, gave me another one. Wasn't new though, but a refurb.
Click to expand...
Click to collapse
axis01, thanks again. I went to the ATT repair center and walked out 4 minutes later with a new captivate. AWESOME. Thanks so much for that tip.
axis01 said:
You mean the one you listen to calls with? I've never heard of that one going out. The rear one is common and is typically easily fixed. I just returned mine a couple weeks ago without a problem. Bought it at Wally world but it's all ATT so you can go through them. We have a repair center in town that does returns on the spot. Walked in, told them it was shutting down, gave me another one. Wasn't new though, but a refurb.
Click to expand...
Click to collapse
Yeah, if there is a repair center near you, then you are in good shape. If not, you have to ship it to them and that would really suck.
Samsung warranty takes about a week or two for them to repair your phone. You wont get a new one.
Here is a list of ATNT service centers:
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
You are better off going to them. Less hassle and they will give you a refurbishment phone or maybe even a new one...
Trust me. I complained to samsung about the gps. They filed a repair claim and sent me a label. They had my phone for almost two weeks and claimed they replaced the parts. Got the phone back and it still sucked. Went to my local device center and the kid swapped the phone out and it works fine now.
Contact the AT&T Warranty Exchange at 1-800-801-1101 and tell them your issue. They'll send you a refurb by mail that won't include the battery or battery cover. Once you receive the phone, you have about 10 days to return it to them or they'll charge you for it until it's returned. You send the old phone back to them in the same box they shipped it in free of charge to you.
Sent from my SGH-I897 using XDA App
make sure you make copies of all the labels on the return box, once you sent it back you have no way of tracking it without the number on the label. I read some horror stories where people were charged by ATT for the replacement phone because they could not locate the returned one in their own warehouse (they use a 3rd party shipping company and do not share RMA information!!)