Database Develop

HTC quality control issue?

So i am the owner of a MDA (wizard), 8525 (hermes) and now 2 tilts (8925).. and im notcing a trend.. HTC has some serious quality control issues.. now i know not everything can be perfect on a phone so thats no issue, however.. here are my issues.. first we'll start with the famous MDA (htc wizard).. i had about 10 of them over a 1yr period.. everytime at least one of the keys on the keyboard would be pushed in slightly so that it wasnt level with the surface.. i found this VERY annoying.. also the slider seemed different on each phone no matter how many different ones i had the slider was different everytime! then we move onto the 8525.. same issue with the keyboard.. even the backlight was dim on some of the phones.. me and my buddies have 8525s and each one is different.. ones screen might be slightly brighter then the other and so on.. but its all the same model # and so on.. then this brings me to the tilt.. ive had 3 so far.. first one had to be replaced because half the keyboard backlight went out.. but i LOVED the slider on it.. it really clicked into place when closing the phone a very loud firm snap.. but then the screen tilted sort of weird.. it was off angle.. so now i get the replacement and the screen tilts higher then my previous one however when sliding it shut its not as firm i dont hear the loud snap anymore its more of a soft snap..which makes me feel its not so firm..so then after closer examination i notice my keyboard is a bit flakey too the G and H keys are off centered from the rest.. and the H key is pushed into the keypad slighty in the top left corner.. for a better example.. the Y U I H J K B N M 0 keys are white.. the rest are black.. well the G key is black and the H key is white.. u can clearly see the the G is slightly over into the white area.. i am VERY picky on this type of stuff when these phones cost hundreds of dollars.. and i hate calling to have my phone constantly replaced.. am i the only one whos experiencing these problems? i highly doubt it.. htc does have a serious quality control issue in my eyes..

ummm, Yes?

Are you just looking for a reason to complain? HTC from my experience, Dash, 8125, Kaiser, SDA, etc, etc are great phones. Nothing ever wrong with the hardware. I have only had to send my back due to WM5/6 errors. If your keys on the keypad a busted, try not killing the keys, they didn't do anything to you.

ive had same issues with the 8125, and 8525....

lol im not looking for a reason to complain i am a SUPER picky person tho. i absoutley LOVE my tilt but i just want to see if any one else is having the same issues and apprently im not alone!

I've noticed the same types of issues on numerous 8525's, and two Tilts. I've had SE, Samsung, and Moto phones, and never had to make an exchange until I got an HTC. Unfortunately, none of those manufacturers make a worthy PPC for the U.S. The best suggestion, unfortunately, is to try not to pay too much attention to the quality details, or go with another phone type/manufacturer. You could exchange the Tilt another 10 times and find something wrong with each device if you look too closely.

kgbeezr1 said:
You could exchange the Tilt another 10 times and find something wrong with each device if you look too closely.
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me and my buddy just said the same exact line..

What's the model for the Tilt (under the battery cover)? KAIS130, 120, 110, or 100?
Also, where is it made?

I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?

yup, i'd have to agree with you, quality control is not their strong area

jakontil said:
yup, i'd have to agree with you, quality control is not their strong area
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Click to collapse
I have to Disagree.
I have a nearly 2 year old Wizard which has been heavily used and abused on a daily basis, rarely in a case, usually in a pocket with coins, pens etc or rattling around in a cup holder in the car. All the buttons, keys, volume slider and sliding keyboard work as well today as they did when new. No rattles or sticking buttons. Mini USB has never let me down for sync or charge. On only Two occasions the 2.5mm audio socket wouldn't recognise when the headset had been removed but this was solved by blowing into the socket and reinserting/withdrawing the headset plug.
My Vario III, while still in its youth, is showing no signs of being any different.
I've had countless Nokia, Sony Ericsson, Motorola phones over the years and everyone of them was physically ready for replacing before they were out of 12 month contract. Sticking buttons, non functioning joysicks, loose sliders, creaking hinges, failure to charge etc. The only exception being Nokia 6210, which I'm sure if I found it after all these years would still have a charge on its battery . The battery life on that phone was unbelievable.

So far my only gripe with the tilt has been software issues! Video recording with the tilt is horrible, even in daylight! and tcpmp played my movies much smoother with the 8525 than the tilt! Otherwise the phone is definitely a solid build!

scwilson8382 said:
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
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Click to collapse
There is a slight wiggle, that because the D-Pad is a rubber pad without any support from the panel like in usual phones, so theres got to be that little bit play. Dont worry the worst that could happen is a bit of dust can get under it
I have a bit of a question myself . has anybody noticed the center portion of the touch screen is "softer" than the bottom. You can notice this if you hold thescreen at an angle and sloly press it with the stylus, it sort of goes in an mm or so. It was the same with my M600i but my Moto ROKR E6 is hard like a normal hard screen, I assume dthe TyTyn should be like that.
I bought my phone in SIngapore and I live in India, no service for the TyTyn2 here cause it has'nt been released, I'm just praying nothing happens to it. If you require parts you can always try www.cnn.cn, they have'nt got the TyTyn2 parts yet but will shortly. A cooked rom does void the warranty. Your phone can be replaced 15 days within your purchase date after which they will only repair it. I dont trust service centers, they throw in any damn used part(I know this cause I've worked in one ) I prefer doing it myself

Thanks for the info. I'm over the 15 days now and your right I don't wan't the service center to touch my phone. We'll see how it fares after a couple of months

I think all the people who say that they've never had a problem with their phone don't quite understand the original post. When you compare one Tilt to another, one 8125 to another, etc. the level of variation that HTC allows to roll off the assembly line is in general much greater than other phone makers. If you've never had a problem and only have had one device of a particular type, you don't really have anything to judge that variation by, unless you compare it to friends' phones.
As for myself, I had 2 8525's. I noticed that when I threw them against a wall, one continued to work and the other one shattered. Very poor quality control as far as I'm concerned. j/k
Seriously, I noticed that the sliding mechanism wobbled a lot more on the first one than it did on the second.

well after countless complaining att has agreed to replace my tilt which i have problems with.. they are sending me a brand new kit.. i hope that this will be a good kit because im sick of having problems with the tilt.. i love the phone but damn the quality isnt as strong as the 8525.. Blowfish64.. you are correct people arent quite understanding the orginal post.. because of these quality control issues id NEVER order a htc device off ebay because u cant return it... luckly with att/tmobile/sprint/altell/verizon you can call in to exchange dept and complain and usually they will send you a replacement model which is nice.. i understand htc is a HUGE company and probaly doesnt care about some tiny issues with their phones but i as a consumer who is spending hundreds of dollars DOES CARE and i have every right to be picky.. you guys mean to tell me if u spent 700$ on the tytnII and the keyboard buttons werent straight or evenly lit you wouldnt complain? i seriously find that hard to believe..

jakeypoo said:
lol im not looking for a reason to complain i am a SUPER picky person tho. i absoutley LOVE my tilt but i just want to see if any one else is having the same issues and apprently im not alone!
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Click to collapse
I guess nothing can satisfy you ??

Quality Issues
I agree with the quality control issues. I recently had my original tilt stolen, unfortunately, and purchased another one. There are several differences in the feel of the same phone from one to another. The slide mechanism, D-pad, and keyboard all feel noticeably different.
Unfortunately, this second one has a distinct looseness in the sliding mechanism which when put under vibrate makes a distinct sound of cheapness. I will be calling ATT tomorrow to see if they will exchange for a new one.
Don't get me wrong, I love the phone, but given how much I had to pay a second, I want it to be good.

HTC QC = C+
scwilson8382 said:
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
Click to expand...
Click to collapse
I just noticed that my 2nd tilt (first one had a USB port problem) has a loose d-pad. I am going to call the store today and see if they have a 3rd one to replace this 2nd one...
Film at 11...

What would be your other choice for a phone if the Kaiser didn't exist?

What phone would you get or have gotten????

ATT 8525, but they ran out of stock right when i purchased my phone, i begged and haggled with my dad, so i ended up getting the 8925/Tilt

Nokia N95 - 3

HP iPAQ 6xx, ETEN M800 (if it wasn't so ugly and had lacking 64MB ram), Nokia N95 8GB.

NuShrike said:
HP iPAQ 6xx, ETEN M800 (if it wasn't so ugly and had lacking 64MB ram), Nokia N95 8GB.
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Click to collapse
ipaq if they ever release it, M800 just kinda meh 64mb ram???, N95 8gb if there was an expansion slot somewhere... I mean, its pretty expensive for something that will ALWAYS be limited to 8gb.
I'm trying to find a quad-band equivalent to the w960i, as the premium we're paying for a QWERTY keyboard is still in the "ridiculous" stage.
And I'd rather keep Exchange Activesync functionality so don't bother mentioning the jesus phone again.

I thought id be able to eliminate my ipaq after i bought the tytnii; however, i still have my ipaq as my tytnii just does not work to replace my ipaq because it such a poor device; in reality, it makes a poor cell phone and a poor ipaq replacemet; it does niether well.
After my experience with the tytnii, my next cell phone will be a regular cell
phone such as the razor and i am just going to keep using my ipaq.
In reality, if hp would just make an ipaq with the 3.5 inch touch screen to work as cell like the htc touch, i would buy as hp makes good products (i always like there ipaq products and always wished they had a phone option available for any model). Was looking at the newer hp cell phones coming out; but they either seem rather bulky due to the full blown keyboard or seem to have a small screen - i like the 3.5" screen models.
I know htc has some models that have a 3.5" screen; but i dont think htc has there act together and i no longer trust buying any smart phone from them; particularly, an expensive one.

i would have kept my sony ericsson p1i

N95 8GB or the N82, but they lack the moddabilt of WM phones which I love

Iphone 3G or one of the new I-Mate series.

I would still have my iPhone.

Is still have my T680.
And ill be $750 richer .

I would still have my hermes and be waiting for the imate 9502 (if it ever comes) or the next gen iphone.
Having gone symbian and palm before I'm not going there again!!

hello77 said:
...I thought id be able to eliminate my ipaq after i bought the tytnii; however, i still have my ipaq as my tytnii just does not work to replace my ipaq because it such a poor device; in reality, it makes a poor cell phone and a poor ipaq replacemet; it does niether well...
Click to expand...
Click to collapse
Without getting my head bitten off, I can't understand why people come on XDA Devs and complain HEAVILY about their device... why didn't you send the TyTn II back if it is that bad for you?

firstbuddha said:
Without getting my head bitten off, I can't understand why people come on XDA Devs and complain HEAVILY about their device... why didn't you send the TyTn II back if it is that bad for you?
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Click to collapse
It's just too late...

iphone 3G + TomTom .... or i-mate 9052

Perhaps, we never satisfy with what we have on our hands until we've lost it. Some other devices seem to be better than ours at first, but they might not be what we expected them to be. We always greed for more, to satisfy our thirst. Indeed, our thirst is never satisfied enough.
It's another quiet morning in Washington, DC after the Shocking Tuesday =)

firstbuddha said:
Without getting my head bitten off, I can't understand why people come on XDA Devs and complain HEAVILY about their device... why didn't you send the TyTn II back if it is that bad for you?
Click to expand...
Click to collapse
First, let me say i did not send my device back as i thought the software problems would be fixed; however, it is now looking like no software fix is coming given htc response.
I am complaining heavily because i thought the tytnii would replace my ipaq. I thought i would be able to take notes and do other things "while on a call" just like i do with my ipaq (with the use of seperate cell phone). I thought it would be great if this could be boiled down one device.
However, to use the tytnii as an ipaq "during a call" i need speaker phone to work so that i can see and use the screen so i can access and write data on the screen; however, the speaker phone is defective in most tytnii (if not all). i can hear the caller fine; but they cannot hear me or say i am garbled. Sending the phone in for warranty (which provides for repair or replacement of t does nothing the phone) does nothing to resolve the speaker problem as the replacement is also defective. I think this defect relates to sometype faulty softtware or registry setting; however, currently trying to fix this remains elusive.
The defective speaker is the reason i consider the tytnii a poor cell phone. The inability to use the screen during the call is why i consider it a poor ipaq as my ipaq recieves most of its use "during a call". I am not trying to nit pick; only saying that the tytnii cannot perform as an all in one device if you intend to use it "during a call" as the device is fundamentally flawed for this use.
I post this to help others not make the same mistake. If anyone has suggestions on all in one device that will actually also function as an ipaq "during a call" and that has a decent speaker phone i would like to hear. Ever since i have owned an ipaq, i always wished it had a built in cell phone. My "wish list" is that hp would make all of its ipaq models available with a cell phone option - i really like the 3.5" screen models (without the keyboard --- i find the ones with the full blown keybard are a little to bulky). But this is just a wish list.

my speaker phone works flawless.. i have a tilt

You are lucky with regard to having speaker phone that works. What radio rom you have; there is another person in the forum that is returning his tilt for the 5th time today in an attempt to resolve the speaker phone probelm; maybe if his works also; I might be able to exchange/get replacement phone to resolve speaker problem as so far it has been difficult for me to resolve.

N95 and my dusty StowAway keyboard while waiting for the SE P5. I couldn't go back to an 8525 as the Tilt has really spoiled me in terms of speed and, more importantly, stability.

change lcd screen tytn II

hi, i bought a new lcd for my tytn II, can you tell me how to change it? i can't open the case...

You will break warranty on phone doing it youreself, if you dont have that kinda insurance (hard to claim on theese issues) you should talk to nearest el. shop, but remeber they are prolly not HTC experts. Best thing is to goto provider and talk to them, otherwise check this how to pick youre device apart
http://mikechannon.net/PDF Manuals/HTC_Kaiser_Service_Manual.pdf

raiisak said:
You will break warranty on phone doing it youreself, if you dont have that kinda insurance (hard to claim on theese issues) you should talk to nearest el. shop, but remeber they are prolly not HTC experts. Best thing is to goto provider and talk to them, otherwise check this how to pick youre device apart
http://mikechannon.net/PDF Manuals/HTC_Kaiser_Service_Manual.pdf
Click to expand...
Click to collapse
thanks a lot, i was looking for this. my warranty is still on but htc asked me 250€ for changing the display. too much, i'll do by myself.
tnx again

kobjing said:
thanks a lot, i was looking for this. my warranty is still on but htc asked me 250€ for changing the display. too much, i'll do by myself.
tnx again
Click to expand...
Click to collapse
Yeh it is dead expensive, I got an extra warranty on my device, costed me additional 250$ But if I drop the phone to the floor and it breaks I get a new one same day, and whit my handling... Its cheap. Just ie. changing a lcd cost 390$ over here, you prolly can get it cheaper somewhere though. But then again everything is expensive in Norway hehe, device itself new lays around 800-1000$ boxed, some even take more! so doing it youreself is a real moneysaver for sure.
Good luck, hope everything works out for you

raiisak said:
Yeh it is dead expensive, I got an extra warranty on my device, costed me additional 250$ But if I drop the phone to the floor and it breaks I get a new one same day, and whit my handling... Its cheap. Just ie. changing a lcd cost 390$ over here, you prolly can get it cheaper somewhere though. But then again everything is expensive in Norway hehe, device itself new lays around 800-1000$ boxed, some even take more! so doing it youreself is a real moneysaver for sure.
Good luck, hope everything works out for you
Click to expand...
Click to collapse
here the device cost 829€, very much.
my kaiser has never fall, i think that the LCD had a problem since born, maybe it was thinner in the point it broke (only with the touch of finger)
but htc assistance sucks!
however I need a T5 screwdriver to open the phone but i can't find it

kobjing said:
here the device cost 829€, very much.
my kaiser has never fall, i think that the LCD had a problem since born, maybe it was thinner in the point it broke (only with the touch of finger)
but htc assistance sucks!
however I need a T5 screwdriver to open the phone but i can't find it
Click to expand...
Click to collapse
i changed the LCD but now the phone do not see the sim card, please help me!

Broke Tilt in half

So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?

wshader said:
So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?
Click to expand...
Click to collapse
Check thi site, there is a manual how to dismantle kaiser. Could be helpful:
http://michael-channon.spaces.live....smantling+%2f+Disassembling+Guides+HTC%2fETEN

Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing. And alot of steps missing to get it this way.

wshader said:
Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing.
Click to expand...
Click to collapse
OMG, that had to hurt.

Yeah, kid was playing basketball and fell out of his pocket. I guess the kid has broke 4 phones this month... curve, tilt, 2 pantec duos. Told my friend to get him a $20 go-phone now lol. And use the savings to get me a tilt
I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)

wshader said:
Yeah, and I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)
Click to expand...
Click to collapse
I hope u repair it. Wish u luck.

Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
I suggest trying to find one broken on ebay and using the 2 you have to make one working phone. Even a broken Tilt can run for $200 on ebay though.

Anyone notice that case has already been replaced at some stage as it has a camera hole (not standard for Tilts) a keyboard without the white part and no logo. Perhaps the replacement was weaker than the original one. If the O/P searches the forum here for LCD Screen replacements there's loads of links to different companies supplying parts for Kaiser variants. I have no experience using any of them though so cant suggest which ones are best.

@Planet Neo
Yeah I was thinking that but was hoping it wouldn't come to that. Would suck to spend $200 for parts just to find the motherboard is broke or something to that effect. Was hoping someone knew of a place to buy a new cable or had one to sell. Also was hoping someone with some experience could let me know if they think I'd need a new tilt assembly.
@Flying Kiwi
Lol, I used a picture from kaiser disassembly guide to show what i was referring to. It has the standard tilt case. I'll be taking pictures of what I have as soon as I have the phone in my possession.

Okay I assume that its going to be very hard to get the ribbon and you're going to need housing. I believe that it will be the same as making a new tilt, because the screen is as good as dead without the ribbon so all you could do is get new housing and a new screen and it should rack up about $150-200. Which in my opinion is much easier and faster and better than frustrating on getting a ribbon.
Just my 2 cents.
Kraize

Planetneo said:
Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
Click to expand...
Click to collapse
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S

Mysterious Stranger said:
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S
Click to expand...
Click to collapse
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.

Planetneo said:
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.
Click to expand...
Click to collapse
These things are made in Shenzhen so where you think the parts come from?
Stop talking &*%(* and I'll stop correcting your posts Instead of saying something is a fact say it's your opinion. It's not a 'rare' part - and they ship WORLDWIDE. It's not as if he'll get one from a local mom and pop store - it's gonna be mail order wherever you get it from and looking at the seller's feedback is a good judge - all my parts come from China - so why pay a middleman such as yourself extra $ just so it has a US stamp on the package?
Someone needs to act as quality control on your posts and it looks like it's gonna have to be me if you keep posting [email protected]
M.S

have any one experienced this !

you know the only us port in the kaiser where you charge and where you connect it to the pc. when you first buy the kaiser it would be wonderful then couple months later ..it becomeshappy and doesn't work as good. it starts either rocking or the "teeth" inside start to move that will cause problems with connections and charging.
same thing happened to me with my universal so I threw it away ..but I love this kaiser I have what would be another alternate solution ? please I would appreciate your help.

Yes this is fairly common with this phone. Normally service is suggested.
Warranty FTW!

Just be careful when your plugging and unplugging the device. i.e. take it out and put it in straight, not at any angles.
If you search broken miniusb you'll find several threads. One is of mine when it broke. It was charging in the car and dropped and the "male" part of the extusb on the phone cracked.
I went to an At&t service center, the guy looked at it, told me its frequent and handed me a new device.

that's the problem ...I bought it over ebay

Here ya go...
http://www.ppctechs.com/AT-T-Tilt_974/repairs/Sync-Connector-Repair-Service_633-373.htm

oh wow..thanks man!
I was looking all over the place and not near me..
I never thought that at&t might have a technical support department..
but that's wonderful.
I know it's a little expensive but i't worth it when you can't live without your ppc.

Ninlour said:
oh wow..thanks man!
I was looking all over the place and not near me..
I never thought that at&t might have a technical support department..
but that's wonderful.
I know it's a little expensive but i't worth it when you can't live without your ppc.
Click to expand...
Click to collapse
<< Plug alert >>
PPC-Techs is not AT&T technical support, but I highly recommend them. I have used their screen protectors on my devices since my Ipaq 1900. Their customer serices is excellent.

I just had the mini usb replaced on my Tilt by PPCTechs. HTC wanted over $350 to repair. PPCTech was about $75. Excellent service and high speed.
www.ppctechs.com

thank you sooo much guys ...I'm probably going to look for the HTC Universal and send it to those guys too!