AT&T PDA plan for the Tilt... - Tilt, TyTN II, MDA Vario III General
Hi guys/gals I had a question about the PDA plan vs the MEdia Unlimited package which AT&T offers.. I called ATT and inquired about getting the Media Net unlimited package for the tilt instead of the PDA plan which was $30 bucks compared to $15... however the rep said that the Media net bundle won't work for the Tilt and you HAVE to get the PDA plan.. I was like well i have a 5.0 mb plan and it still works with the tilt.. and he said that well eventually you won't be able the use the internet once our system recognizes that you have a PDA phone... my friend though has a tilt and he went into a ATT store and the guy said he can get the Media unlimited bundle and should be fine.. hes been on that plan for only 3 weeks and hasn't got his bill yet but I was reading online that people with the Media bundle with a PDA phone were actually getting charged for internet minutes with a bill over a grand?!!? Can someone please help clarify the plans? Do I need that PDA plan with ATT or will I been fine with the media net package? Any ways around it like unlocking the Tilt? Thanks!
you have 2 options..
1. do what your friend did..if it works.. it works and you should never get charged unless you go over the 5 gig limit of bandwidth (tethering)
2. get another phones imei and call att and change your phone to that imei and then call back or go online and switch it the medianet. And the bandwidth limit goes for this too.
The ONLY thing that pda connect plan gives you is VPN which utlizes the isp.cingular ipn...
Hmm this is very interesting, i to want to get a data plan..but at $30/month that is alot of money for a college student paying his own way. $15/month is very tempting....
I had a cingular 2125 (HTC Tornado) with unlimited media net before upgrading to the Tilt, and I did NOT need to upgrade my data plan.
i actualy work for att credits and activations...
they will not allow you.. system wont allow you... to add media net unl to any tilt/kaiser..
that feat. is for phones without heavy internet capabilities such as the razr or chocolate or something.. doesnt even show up in the avail feat...
if you think that you are still on media net, but have upgraded.. i would watch out there could possibly be unexpected charges coming your way
... i do believe that they have a cheaper plan then the 30 dollar one which is like 10mb or some crap .. but to be honest ive never heard of anyone ever getting that
I have unlimited media net on my Tilt. Have had it for a while. As long as you use wap.cingular instead of isp.cingular, you aren't charged but for the monthly of media.net.
It works great. In this area 50$ per month is the pda plan and not worth it as there is no 3G... grrr. so 20$ for unlimited and 200 txt (Media max 200 bundle) works great for me.
the only pda personal that is 50 dollars includes unlimited txt..
as far as i know media net is not avail on tilt.. i could be wrong.
i know 100% that if you call my center asking for media net on a tilt you will be denied..
the only thing i can think of is that maybe the media net can be added in an area not running on 3g.. doubtful but possible i suppose..
just because your phone is saying connecting to media net does not mean that is the function pushing your internet.. positive of this
waxfondlr said:
the only pda personal that is 50 dollars includes unlimited txt..
as far as i know media net is not avail on tilt.. i could be wrong.
i know 100% that if you call my center asking for media net on a tilt you will be denied..
the only thing i can think of is that maybe the media net can be added in an area not running on 3g.. doubtful but possible i suppose..
just because your phone is saying connecting to media net does not mean that is the function pushing your internet.. positive of this
Click to expand...
Click to collapse
ive been using it on my Tilt for about a year. I just never called AT&T for service and/or took it into a store for any service issues, so I dont beleive they ever caught on.
What pisses me off is that the same internet plan for smartphones without touch screens is half the price. That's the main differance, the touch screen. If I had a smartphone running windows that doesnt have a touch screen, I would still use the net just as much, and I would tether it to my PC just as often, so that shouldnt really be a determining factor in the pricing IMO.
waxfondlr said:
i actualy work for att credits and activations...
they will not allow you.. system wont allow you... to add media net unl to any tilt/kaiser..
that feat. is for phones without heavy internet capabilities such as the razr or chocolate or something.. doesnt even show up in the avail feat...
if you think that you are still on media net, but have upgraded.. i would watch out there could possibly be unexpected charges coming your way
... i do believe that they have a cheaper plan then the 30 dollar one which is like 10mb or some crap .. but to be honest ive never heard of anyone ever getting that
Click to expand...
Click to collapse
Yep, you are 100% wrong, Both care and telegence let you ad whatever feature you want to a pda, even if the imei is for a pda. Now wanna ask me who I work for. Furtermore if a rep from the callcenter add's pda unlim and takes media net off, WITHOUT telling th customer, that my friend is really bad for employee and 100% good for the customer. You will get credited out the ass.
And if any of my friends EVER has this happen to them, PM me, and ill bet the call center associate does not have a job within 2 days after me finding out about it.
Also AT&T does not look at data usage on media net side, so if you are using a kaiser/tilt with media net have fun.
P.S. Media net on a tilt works fine in a 3g area
waxfondlr said:
that feat. is for phones without heavy internet capabilities such as the razr or chocolate or something.. doesnt even show up in the avail feat...
Click to expand...
Click to collapse
Uhhhh.... So by using that logic, I can use a Razr to tether my laptop and surf away on the MediaNet plan?
BTW, MediaNet works fine on the Tilt...3G too...
Yeah, been using MN for more than 1.5 yrs on my Tilt w/o problem (touch wood..)
if u can get the $15 data packege take it if u can
isp.cingular question
I have 1 question i have the $30 PDA personal plan. I flashed my phone to hyperdragon III. I internet works fine. But I noticed that When I have to do anything that involves GPS it tries to connect to isp.cingular. It alswayz says can't connect. does n e 1 know y? what is isp.cingular for? do I even need that? or can I just delete the settings?
macaraballojr said:
I have 1 question i have the $30 PDA personal plan. I flashed my phone to hyperdragon III. I internet works fine. But I noticed that When I have to do anything that involves GPS it tries to connect to isp.cingular. It alswayz says can't connect. does n e 1 know y? what is isp.cingular for? do I even need that? or can I just delete the settings?
Click to expand...
Click to collapse
ISP is faster connection, you can only use this if you have the 30$ pda feature. Not much faster than media net.
Only do this if you want to only use isp.
the third "also try" is were you would select your default data connection, you could just eneble media net and that should eliminate your situation.
Go to start>settings>Connections>Manage existing connections>Proxy settings>click the first box uncheck the second.
Also try
start>settings>advanced network>Gprs>select pap authentication.
also try
start>settings>connections>advanced>select networks>change it from media net to my isp.
Also your profile says you are with t-mobile, if this is true you are on the wrong settings all together.
KD8DNS said:
Yep, you are 100% wrong, Both care and telegence let you ad whatever feature you want to a pda, even if the imei is for a pda. Now wanna ask me who I work for. Furtermore if a rep from the callcenter add's pda unlim and takes media net off, WITHOUT telling th customer, that my friend is really bad for employee and 100% good for the customer. You will get credited out the ass.
And if any of my friends EVER has this happen to them, PM me, and ill bet the call center associate does not have a job within 2 days after me finding out about it.
Also AT&T does not look at data usage on media net side, so if you are using a kaiser/tilt with media net have fun.
P.S. Media net on a tilt works fine in a 3g area
Click to expand...
Click to collapse
you obviously don't work for att as a representative, but as a dealer.. that would explain why you are so arrogantly wrong.. i wish you would call me asking for media net on tilt..not only would i laugh at you for your persistence but then i would laugh at you after you tried to escalate the call and failed.. and just the mere fact that you are saying that att would credit you for anything like that just makes me realize how very little you know.. i mean that is hilarious but still ridiculous .. att isn't going to credit anything.. unless you got pda personal on a plan that doesn't take THAT particular option.. ergo.. if you got pda pers. on a tilt, and your like well i want to be reimbursed for the extra 15 a month...yea right.. but again.. that's not even a possibility as phones that don't take pda WILL NOT list it in Care or Telegence.. and for KD8 that works in reverse for phones with media net also.. unless specified i promise an att reps will add pda personal unless other wise instructed by the dealer.. and even then .. try asking for media net on that phone..
hahah and dont even get me started on att giving out credits.. lmfao.. you are out of your mind
the fact that you think you can take someones job by not getting the right data plan shows how little you know... like your the ceo of att or something.. i am almost positive you are a dealer.. ask me how i think i know that???
but getting past all of that.. i will post the data features avail for tilt to customers per CSP, unless KD8 thinks that he can get to that first??
waxfondlr said:
personaly i dont care who you work for .. altho i am guessing customer care.. but my thoughts on those idiots belongs in a different thread..
its not like i am scared to tell people that they cannot have the media net option on their account with a tilt.. i will tell them that all day long laughing
i honestly dont care if you believe me or not.. i mean if you can get your net working for 15 dollars then kudos to you.. i can get free wifi all day long and not pay a penny ..thats where you should be focusing your attention
but beyond that i just wish you would call me for an update i would remove that feature in a new york minute..
additionally.. i will post some csp articles for your viewing pleasure with all available rate plans for the tilt..
Ps, I dont talk on the phone all day. I drive around from state to state in a bug SUV that says AT&T, i got a bunch of big ol antennas on it. So when I tell someone how media net .vs isp works i know for a fact, you CAN hide it from att. And I have also explained in great depth on this board how to do so.
lmfao.. your talking about credits and ****.. you obviously are a dealer and not a represenative...hahahah ATT and Credits..that is a good one
you must be talking about prepaid
Click to expand...
Click to collapse
HA AHAHA Dealers use POS, i said telegence and care, That should have been key one to realizing what i do, second, why dont you pm me your CUID. and we will see just how far the chain of command goes. Af far as "Customer solutions portal" that **** is so far outdated its not even funny, 3 weeks ago they finally posted about the red light of death.
CSP LINK If I know you pm me and ill allow you to use my user name and passcode.
use Media Net 15.00 If These Call Center Morons Give You **** P.m. Me And I Will Correct It, Backdate It And Make It Good.
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look at the pic below, im going to wright a cab to make it say this, while im in my big AT&T Suv
KD8DNS said:
use Media Net 15.00 If These Call Center Morons Give You **** P.m. Me And I Will Correct It, Backdate It And Make It Good.
your truely an idiot.. everyone that has internet on tilt says that.. do you think that people with pda personal connect to pda personal net?
whats the resolution number on that data plan genius.. haha i would love to correct your data plan
Click to expand...
Click to collapse
waxfondlr said:
KD8DNS said:
use Media Net 15.00 If These Call Center Morons Give You **** P.m. Me And I Will Correct It, Backdate It And Make It Good.
your truely an idiot.. everyone that has internet on tilt says that.. do you think that people with pda personal connect to pda personal net?
whats the resolution number on that data plan genius.. haha i would love to correct your data plan
Click to expand...
Click to collapse
MY ACCOUNT IS FREE DUMBASS I WORK FOR ATT I AM A REGIONAL TECHNICIAN.
Pease please please give me your CUID im begging you.
Click to expand...
Click to collapse
furthermore .. full csp isnt even available outside of the intranet.. so unless you can post the facts there.. yaknow..
on top of that im relatively sure what you just linked is against an att agreement.. so i mean,, who do you think they are gonna fire a rep doing their job or an asshole who gives out proprietary information
Related
Tethering experiences.
Just wondering what personal experiences people have had with tethering to their phone via Internet Connection Sharing (without a tethering plan). What happens if Cingular finds out? Can they find out? Anyone gotten busted? Any do's and don'ts? I transfer a lot of data so I just am curious. I don't really wanna find out I have a 500,000$ bill or anything ;P
Well i don't have Cingular, but FIDO screwed me hard enuff... I bought a 30$ prepaid card, thethered Internet on my laptop, just a little, only to see... damn, just logged in to MSN and it disconnected giving me an error that I had no more money on my card!!! :O 30$ trashed over the window only by logging on MSN? man, I suggest you stop tethering just in case... wait 'till your bill comes, look if you are lucky, and if you are, then thether away
I seldom use my ICS but I do use SlingBox and Stream Center Radio and have never seen anything different on my AT&T bill, but I don't use any of these excessively but so far no issues. I agree with creiz, use it for a while, note the tima and date, then check one bill to see what it looks like.
Disabling GPRR/GPRS while able to get MMS?
Is there a way to disable the GPRR/GPRS data transmission/usage while being able to maintain it? I tried searching but nothing comes close to it any solution that is applicable.
kaisertweak was the answer interestingly.
GPRR Charges In Your Phone Bill You need to review your phone bills. ATT is ripping people off. If you have purchased a phone like a black jack, blackberry, any type of PDA that has internet access, it will charge you a ridiculous amount of money, even when you don't use the internet. The phone supposedly goes onto the internet by itself to find new updates and it charges for data transfer. Also, multi media messaging is considered data transfer therefore it uses the internet, so it as well charges, even though multi media messaging is covered under your plan. I'm considering a class sue against AT&T. If this has happened to you please join this discussion.
I've got the bogus bills too. We need to resolve this. I have heard of people with multi thousand dollar bills!
This application might be able to answer all your questions...!! there is no harm in trying it
and also as a supplementary application
i share this pain how do i join your class action law suit
Data usage
Apologies if this is not the right place to ask but.... I am considering getting an HTC Diamond Touch and I am on O2. Their "unlimited" data plan has a fair usage policy of 200Mb per month. Is this enough? I intend using push email, my personal IMAP email (with regular polling) and some web browsing, perhaps the odd bit of YouTube etc etc. Also, if I am connected to my WiFi router at home and browsing the web, I assume that O2 dont know anything about that and it does not form part of the 200Mb. Thanks
The Jones said: Apologies if this is not the right place to ask but.... I am considering getting an HTC Diamond Touch and I am on O2. Their "unlimited" data plan has a fair usage policy of 200Mb per month. Is this enough? I intend using push email, my personal IMAP email (with regular polling) and some web browsing, perhaps the odd bit of YouTube etc etc. Also, if I am connected to my WiFi router at home and browsing the web, I assume that O2 dont know anything about that and it does not form part of the 200Mb. Thanks Click to expand... Click to collapse Each person has different requirements, however in my opinion, its no where near enough. Will O2 care if you go over though?...
For everything you mentioned, except YouTube, I think 200Mb/month would be enough. But of course, it depends on HOW much YouTube you are planning to 'use'. I don't have any numbers on how much data I use though, since my operator (Tele2Comviq, Sweden) allows up to 5Gb before they limit the transfer speed to 30kb/s.
Thanks for the responses, but not sure if it clears things up for me! I do wonder what O2 will do if I start to go over, might be worth a try! As for the WiFi access, is my assumption correct?
The Jones said: Thanks for the responses, but not sure if it clears things up for me! I do wonder what O2 will do if I start to go over, might be worth a try! As for the WiFi access, is my assumption correct? Click to expand... Click to collapse You are correct!
Thanks again. I think I will take the risk and try it. I will try and remember to post back here with my results (if O2 have not already cut me off)
If you go over the fair usage limit, they are liable to start charging you £7.50Mb
chriswren said: If you go over the fair usage limit, they are liable to start charging you £7.50Mb Click to expand... Click to collapse don't go barmy ouch
I don't know specifically about O2, but pretty much everyone, unless you're paying an extra premium for a "more unlimited than unlimited" internet access, block or exclude in the T&Cs streaming media like youtube. Check the small print.
You will definitely need more than that - but speak to them first if you are re-negotiating your contract. I was with them and they gave me a free data bundle which was much more than 200mb when I threatened to go to T-Mobile but then I did anyway as I could do without the hassle. I do know though that with any 'fair usage' you can not simply be charged straight away, you should be given warning that you are approaching your limit. Having just checked my O2 conditions (which could be out of date) they will contact you to discuss your plan and if you continue to go over they have the right to request you stop or they can charge you. I've yet to hear of any of my friends being charged and I know they go over.
ATT Tilt Connection Sharing/Tethering Question
I used a downloaded CAB to enable Internet Connection Sharing on my Tilt. I selected "MEdiaNet", turned off USB Connections in ActiveSync, and it's working as a modem. Congrats right? Well, I'm worried that if I use it I'm going to get a monster bill from ATT. I already use the browser on the phone all the time. Sometimes for hours at a time when I'm on the road, so I already have an unlimited PDA data package. I'm pretty sure there's some rule where I have to add laptop connect, but I'm wondering if anyone else has done this without having laptop connect and what the result was, billing wise. I don't want to pay $60 just to use my PC to logon to non-mobile/flash sites, but it sure would be handy. Any help would be appreciated. Thanks!
Yeah others have done this and we have talked about it in previous threads. http://forum.xda-developers.com/search.php?searchid=24147543
yea this has been discused many times. My good friend works direct for ATT corporate, att doesnt care how you use the data as long as you dont go over 5gigs in a month, once you hit the 5 gig limit you are put on a watch list to see if you do it again, if you do it again then they send you a letter saying hey your using to much data, if you do it again after the letter they make you upgrade or discontinue your service. they have no way to check if you are tethered.
Tmobile blocking tether now. Anyone else?
I'm running chromatic and as of 3 this morning tmobile is blocking my tether. Has this happened to anyone else yet? They want to upsell me to add tethering for 15 more a month and it still has the 5gb cap (Total BS) The built in wired tether and pdanet both aren't working, don't know about wifi tether yet but I'm assuming its blocked too. I found some posts by some g2 users this has happened to. Any one else? I'm glad im paying $30 for "unlimited" data. Aholes. Thanks! Sent from my Chromatic Dream using XDA App
Wireless tether aka wifi tether for rooted phones from code.google.com should still work. I've seen other reports of such blocks with market programs. Sent from my T-Mobile G2 using XDA App
They popped me last night. G1 rooted running wifi tether for root users and pdanet. This sucks REALLY bad.
im using tether now to be on xda and facebook. im in new mexico and the only message ive gotten from tmoblie was there were slowing my download speeds for hitting my cap with unlimited data plan lol.
I have a rooted G1, and I usually use wifi-tether or Barnacle. Tried PDANet as well. I've received 8 text-messages from Tmobile regarding my tethering being blocked. Odd thing was, I was streaming pandora-radio on the phone during a long car drive (~5 hours) while these things beeped away at me. I had tethered earlier for a few minutes to check my gmail. Later when I tried to tether to check my email, any http requests direct me to an upsell message. However, Remote-desktop still works, FTP still works, and most everything except plain webpages work. Tmobile is asking $15/mo for 200MB of data, with $0.10/MB overage charges ontop of your 10GB "unlimited" plan. I'm unsure of how they detect tethering. It seems to be based off of bandwidth usage, as there's no way for them to discern whether this is phone traffic or laptop traffic. The other thing that could be a possible giveaway is the number of connections that are open. I'd imagine the laptop has a few things open for windows update, msn messenger and who knows what, whereas the phone has Browser and Lattitude. Regardless, this is balls.
user agent string If they are blocking web browser traffic, but not other TCP/IP services like FTP or remote desktop, there's a chance they are fingerprinting non-phone web requests by looking at the user agent string. An interesting test would be whether or not you're able to still make HTTPS-only requests with the web browser on your desktop or laptop. It would take some evil hackery for them to be able to retrieve the user agent string from an HTTPS request. See 14.43 of the HTTP 1.1 spec for a description of the user agent string.
Got around it by setting up an openvpn on cyanogen 6.1.0. Even if im not using tethering, im still gonna use openvpn for my data traffic, as they are probably using deep packet inspection, which means we no longer have any privacy on tmobiles network. Im thinking about changing the default port to 443 so as far as they are concerned, im just browsing ssl sites on my phone (port 443 is the default ssl port for web browsing and openvpn uses ssl for encryption). If you use this method, just be sure to reset you dns to to googles (8.8.8.8) otherwise they can still tell whether or not your tethering based on my experience. Im seriously considering switching to sprint as i would actually be willing to pay for their tethering, i get 4g in my area and i have a lot of respect for sprint for not capping their 4g. Maybe if tmobile offered more bandwidth or other features for their 15 bucks a month I would actually be willing to pay for it, but i AM NOT paying for data that I allready paid for. Data is data to them, my cap isnt changing, why should i pay more to pipe my data to my computer.
Correct me if I'm wrong but tethering for $15 essentially removes the 5gb throttled cap. Its the same as Sprint and their $10 fee. The 200mb plan is just a lower tier. Sent from my T-Mobile G2 using XDA App
JustinTArthur said: An interesting test would be whether or not you're able to still make HTTPS-only requests with the web browser on your desktop or laptop. It would take some evil hackery for them to be able to retrieve the user agent string from an HTTPS request. Click to expand... Click to collapse Https to mail.google.com works just fine! funkeee said: Correct me if I'm wrong but tethering for $15 essentially removes the 5gb throttled cap. Its the same as Sprint and their $10 fee. The 200mb plan is just a lower tier. Sent from my T-Mobile G2 using XDA App Click to expand... Click to collapse last time I was working the tmobile call-center for T3DS (spring 2010), the cap was 10GB. Although, that was nearly a year ago now. Samson had a lil' checkbox for "throttled" that was enabled at 10GB. perhaps a year and a half ago, maybe two now, they had disabled tethering previousy system-wide. Although back then I had a Motorola Krzr with no data, so I really had no clue what was affected. The $15 thing is to enable tethering. two days ago it was offering me something around 40-50 dollars for "unlimited" (atop the $30 i pay for unlimited data), and $15 for 200MB (atop of the $30 i play for unlimited data). Of course, you must have a data-plan already in place. Looking at it again today, the page is different. It presents me with a mini terms of service, a button to add this package to my plan to enable tethering. No mention or word of cost. And, visiting my.tmobile.com like it suggests... there's nothing on the official Tmobile website that I can find for the tethering package. So, being the typical t-mo customer that I am, I called up the 1-800 number to whine and complain. I mostly want these annoying text-messages to stop. The rep said he could add on the tethering package for me, but I declined. He also offered to hand this over to his buisness group to see if these messages are being sent out in error. TLDR: If I have to pay $85/mo minimum for smartphone with tethering abilities, i'd rather just give Verizon a call.
starnostar said: Got around it by setting up an openvpn on cyanogen 6.1.0. Even if im not using tethering, im still gonna use openvpn for my data traffic, as they are probably using deep packet inspection, which means we no longer have any privacy on tmobiles network. Im thinking about changing the default port to 443 so as far as they are concerned, im just browsing ssl sites on my phone (port 443 is the default ssl port for web browsing and openvpn uses ssl for encryption). If you use this method, just be sure to reset you dns to to googles (8.8.8.8) otherwise they can still tell whether or not your tethering based on my experience. Im seriously considering switching to sprint as i would actually be willing to pay for their tethering, i get 4g in my area and i have a lot of respect for sprint for not capping their 4g. Maybe if tmobile offered more bandwidth or other features for their 15 bucks a month I would actually be willing to pay for it, but i AM NOT paying for data that I allready paid for. Data is data to them, my cap isnt changing, why should i pay more to pipe my data to my computer. Click to expand... Click to collapse I've never successfully set up openvpn before, could you assist with this? Or is there a guide you recommend for beginners?
work around was cut off last night. tried the "user agent switcher" plugin for firefox to see if they are blocking browsers rather than the tethering itself. With limited testing, i found several agents that work. iphone 3.0 to name one... Now to figure a way to keep the web looking nice using these agents.
I just received my first text warning and was cut off immediately....the 5gig throttle was already a huge kick to my nuts...now they want me to pay to tether and still be under the same cap?! I hit 5gigs WITHOUT tether...I really don't know how tmo expects to keep any smartphone customers like this... Sent from my T-Mobile G2 using XDA App
The solution to this is very easy; EVERYBODY needs to call up tmobile and tell them that you were NOT tethering, but changed the USER AGENT ON YOUR PHONE in order to make websites actually work since douchebag websites read that the user agent is for MOBILE and send you to their crippled mobile websites.
dhkr123 said: The solution to this is very easy; EVERYBODY needs to call up tmobile and tell them that you were NOT tethering, but changed the USER AGENT ON YOUR PHONE in order to make websites actually work since douchebag websites read that the user agent is for MOBILE and send you to their crippled mobile websites. Click to expand... Click to collapse Well... You can call them all you like. Previously working for a tmobile call-center, I can assure you little will be done. If I received the call, I would be opening up samson and checking your usage history. The billing system logs just about every bit of data transfered, although I cant remember if it lists URL's anymore. I would suggest telling them that you were tethering, decline on the upsell offer of the tethering package because you feel your "unlimited data" package actually means unlimited, then you can also tell them that it is interfering with the phones operation by itself even when you arnt tethering, and request some sort of further troubleshooting/ticket creation. If you say you arnt tethering, but DID tether, we could usually see judging by how many connections were initiated over a period of time... There's only so much an android phone can do at once. Regardless, as a data/tech rep, the next step would be filing a network trouble-ticket and putting in your information for an "engineer" to review over. Theres little (if not nothing) for the follow-up/callback process. At this point I would be telling you an engineer/tech would review over it, and try to end the call by up-selling you a newer phone. TLDR: Unless things have changed in the past year, You will only talk to customer-care rep's, and have no chance of getting your concerns to those who have any power over these decisions. However if you do call in, please be polite and patient with the rep. I've called in and informed them that these are being erroneously generated, and they've taken the time to make a ticket for me. (they were, I got 8 of the damned things while listening to pandora on my phone)
hauppage said: Well... You can call them all you like. Previously working for a tmobile call-center, I can assure you little will be done. Click to expand... Click to collapse Not for a single call, but if EVERYBODY called and complained about it, it WOULD be dealt with. If I received the call, I would be opening up samson and checking your usage history. The billing system logs just about every bit of data transfered, although I cant remember if it lists URL's anymore. Click to expand... Click to collapse Go ahead and check the usage history. A smartphone is capable of generating EXACTLY the same data use as a tethered computer. I would suggest telling them that you were tethering, decline on the upsell offer of the tethering package because you feel your "unlimited data" package actually means unlimited, then you can also tell them that it is interfering with the phones operation by itself even when you arnt tethering, and request some sort of further troubleshooting/ticket creation. Click to expand... Click to collapse And that is EXACTLY what you do NOT want to do, because as soon as you do that, all discussion is over. If you say you arnt tethering, but DID tether, we could usually see judging by how many connections were initiated over a period of time... Click to expand... Click to collapse That might have been the case in years gone by, but no longer. There's only so much an android phone can do at once. Click to expand... Click to collapse Huh? The limiting factor here is the NETWORK, not the hardware. It is TRIVIAL to open up dozens of connections for lots of different services on lots of different servers. Just because it is beyond YOU does not mean that **I** can't do it. Regardless, as a data/tech rep, the next step would be filing a network trouble-ticket and putting in your information for an "engineer" to review over. Theres little (if not nothing) for the follow-up/callback process. At this point I would be telling you an engineer/tech would review over it, and try to end the call by up-selling you a newer phone. Click to expand... Click to collapse And once that request has been filed, you don't think that statistics will be run on the nature of the various requests? 200 thousand complaints about this nonsense knocking out normal phone data traffic, you don't think that would be noticed? TLDR: Unless things have changed in the past year, You will only talk to customer-care rep's, and have no chance of getting your concerns to those who have any power over these decisions. However if you do call in, please be polite and patient with the rep. I've called in and informed them that these are being erroneously generated, and they've taken the time to make a ticket for me. (they were, I got 8 of the damned things while listening to pandora on my phone) Click to expand... Click to collapse As I've said, numbers talk. I certainly don't advocate calling up and threatening anyone, but if the numbers are overwhelming, then corrective actions MUST be taken.
Please look at my post regarding T-mobile tethering [/COLOR]I'm pretty sure I know what T-Mobile did. http://forum.xda-developers.com/showthread.php?p=26649587#post26649587