Database Develop

I'm disgusted...

I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg

Call HTC service/support they should do an in warranty repair. There is no need for proof of purchase because they can just warranty it off the build date. I had to do this with one of my Tilts, did not have a receipt but they repaired it under warranty for free based off the build date. It did take 2 weeks for the whole process though.
Jeff

HI,
The battery life and other tweaks are already around and they have a made a massive difference to my diamond. (latest UK rom and a few tweaks)
You should not be stuck with it... have you called HTC ? how come you have no proof of purchase ? Even so you should still be able to contact HTC give them the serial number and be able to send it back. You may have to wait while it is fixed but hey its worth it.
The only other option is to buy a new screen (about £70) and fit yourself.
I can see how it would bug you just knowing the screen issue is there, but i am sure you are not the only person to have a fault, these things do happen.
I would be interested to hear what HTC have to say.

Vector-SS said:
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Click to expand...
Click to collapse
Since youve got this device early in its life (WAAAAAAAY under a year) get in contact with HTC and they will probably just ask for the serial number from under the cover.
I returned my TyTN after around 2 months to get the screen alignment issue fixed, they didnt ask for proof of purchase even though I had it etc....so wasnt a problem.
Had this been a year later then it might be a different story
Get onto HTC about it....and be calm with them remember this sort of thing always happens with consumer electronics it is nothing personal.

No it's not very visible!
Do you need proof of purchase for a repair? It's not like it could be out of it's warranty. If you do then contact the retailer or get a bank statement.
You're not alone though. I have a small guy inside mine waving a torch at me just above the home key. He's a little sh*t, but I'm the bigger person so choose to ignore him.

I have to agree with these guys. I'm on my 3rd or 4th HTC product and I'm here to tell you that their service is SECOND TO NONE.
They are one of the few companies if you call their customer service, they actually answer the phone, speak english and resolve your problem without putting you on hold.
Call them, you shouldn't have any issues.
Mark

Wow, I already feel so much better. I mean i was so hyped up with the VGA screen with this phone but it did let me down. I hope HTC acknowledge this problem and fix it for me.
I had initially contacted HTC America for repairs and they told me to call Europe. I did but they were closed. I sent out an email to HTC europe and I'm waiting for a response. Maybe it's better if I pick up the phone and call them in person?
I will report tomorrow if anything happens in regards to this topic.

UPDATE:
I contacted HTC America and told them about my problem, and to my surprise they were extremely helpful thus far and are taking my phone in for repair.
They asked where the phone was purchased and I told them, but did not ask for a proof of purchase.
I will be sending it out tomorrow and hopefully receive it back in 2 weeks time maximum. After that, let the modding begin
+1 for HTC support - really great service.
EDIT:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through

Vector-SS said:
UPDATE:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Click to expand...
Click to collapse
some muppets do occasionally escape form jim hensons workshop!

Had to send mine in for repair due to the earpiece speaker had an annoying buzz at medium to high levels. Called HTC UK, told them the problem, they said they can repair it no problem, they sent an UPS delivery driver to collect my phone from my house. They received it next day.
Took about 10 days in repair but came back today well packed in a small box, gave it a good test and it now works perfectly .
When I received it back they left the test rom, radio and boot screen on it and wiped the internal storage. Made a backup before I sent it though .
First repair I have sent to HTC as usually all my HTC phones I have are through Orange UK and if I have any faults, they send out a replacement handset in less than 24hrs to the door, driver gives me new phone and I give them the faulty one .
For excellent customer service I give HTC a 10 out of 10

So maybe I should wait a couple more weeks before I send it in. Then there is a possibility of a replacement with a working US 3G version

Faulty Kaiser, Problems with HTC repair centre UK

Hi all, I have had my kaiser since july 2008. in october i opened the slide mechanism and one of the keys must have came off into the slide mechanism and the phone keyboard wouldnt shut properly (you could see where the key came off that it had not been properly glued down so this was a manufacturing fault)
About a week before this the phone usb port developed a fault. Sometimes it would not charge when plugged in but most the time it did so i planned to send the phone off for repair anyway.I sent this off about a week later towards the end of october.
I sent it off to the UK repair centre at milton keynes. I waited around a week and then i received an email saying it was not covered by the warranty, and was being charged £35 for the repair which they called part plastic refurbishment. As i did not force the keyboard slider or cause the fault on the charging port i refused to pay this and spoke to somebody in the uk offices to why i was even being charged this amount for something which was not my fault.
He emailed me around a week later explaining that the charge was for the black plastic which surrounds the middle of the phone as it had a deep scratch on it near one of the corners( which was only a scratch no cracks etc and hardly noticeable unless you really looked for it they sent me a photo blown up about 100000 times so i could see it) and could not be fixed without replacing this.
I refused to pay it so they sent me the handset back the middle of december. When i received it back suprisingly the slide mechanism had been fixed the button was still the same, the charge fault was still there plus it had a new fault, When i inserted my SIM card and switched my phone on it told me "the sim is missing" i tried 4 more sim cards (new and used) and it still had the same message.
I phoned up the HTC customer services the same day i received this back to tell them of this fault plus i told them that the slider had been repaired but not the usb or the keyboard they told me to send this back. I sent this back 10 days ago due to the christmas period. I have received an invoice today asking me to pay for the part plastic refurbishment again at a cost of £35 with no mention of the USB, Keyboard or the SIM fault. It just seems to me when you call the call centre its just full of drones who follow a script as i have explained the faults on more than one occasion. Since i have bought this phone HTC has had it in repair more than i have had use out of it. If anyone could give me any suggestions contact numbers email addresses , Advice on where i stand legally on this i would very much appreciate this.
Thanks in advance

the picture HTC sent me
here is the picture that htc sent me

hacka1010 said:
here is the picture that htc sent me
Click to expand...
Click to collapse
To be perfectly honest, your phone looks like it has been dropped quite hard on that corner - there is casing damage to the upper half (circled chip) and also a few chips out of the adjacent part of the bottom half. To get those parts to chip like that would take quite a bang. My Kaiser is over a year old and has been dropped loads of times onto hard surfaces (inculding gravel and concrete) and nothind has chipped like that.
Good luck with getting the repairs done. I guess the best approach will be to be a pain in the arse with them - always ask to speak to someone senior - rehearse and learn the UK consumer rights and quote them to HTC reps (but don't get stroppy on the phone). If they say someone will call back, wait until 1 minute after the specified time then call to complain that they didn't etc, etc. I did this with a Hermes (which I'd broken myself) and in the end they gave me a new one to shut me up.

Vodafone lost my xperia, any others?

HI,
I gave my X1 to vodafone on 29/8/09 due to the handset not charging. The expected return date was 9/9/09 so i visited the shop but they did not have it and was told to come back a few days later. In the meantime i phoned up voda and asked a rep on the phone who told me it was repaired and in the warehouse ready for delivery back to the shop.
I visited the shop again on 12/9/09 but still no handset, the vodafone computer says it was in repair still? The manager of the store called up voda who said they could not fix it and has been sent to SE. The manager contacted SE who knew nothing but said to call back in a few days.
The manager contacted my gf on monday as im away for work and told her SE does not have it and its not booked in, voda say they have sent it but does not have any details or tracking numbers. So the manager was forced to say that the X1 was now lost and does not know where it could be!
sorry for the long post but im asking if any other users have a similar story and what they done to sort it out
Thank you for your time

Sounds like a good thing, new phone for you. Unless you didn't do a back-up before hand, in which case it's a bad thing and

satchef1 said:
Sounds like a good thing, new phone for you. Unless you didn't do a back-up before hand, in which case it's a bad thing and
Click to expand...
Click to collapse
I suppose it would be good but from what ive read here Voda dont have any Xperias!
What an absolute shambles

Well, that's a local service thing. I would call them and say them that this is absolutely not okay and that they should think of a solution insteaf of you. I would recommend a new phone as well. Good Luck in this case...
(with them I probably mean Voda...confusing story^^)

you thought ur post was long! lol
the struggle that is vodafone:
http://forum.xda-developers.com/showthread.php?t=522017

Thank you for your comments
comeradealexi im aware of your awfull situation and hope mine does not get as bad
Im off to the store tomorrow and try to get something from this.
The manager at the store has said he will refund 1 month line rental as ive had no X1 for 3 weeks now but once the 4th week is up they need to do something more than that!
ill keep you posted.

Unfourtunatley unless you make a disturbance you wont get any where - you gotta be really persistant with vodafone - just a tip otherwise they will try and almost rip you off

well magically my X1 has arrived at the store today!?
I have just gone down to get it and it is a refurbed model but in better condition than the one i sent
now for the punch line....
I sent my X1 with the battery as the issue was with charging, they sent back an X1 with the smallest battery i have ever seen it does not fit and my X1 is now back with the store until they can get a battery in for it.
What retard sent the unit back with a tiny battery that will never fit i mean its like a 1/4 of the size of the X1 monster batt.
what a shambles, even the manager at the store could not believe his eyes
I cant help but laugh

Jasand said:
well magically my X1 has arrived at the store today!?
I have just gone down to get it and it is a refurbed model but in better condition than the one i sent
now for the punch line....
I sent my X1 with the battery as the issue was with charging, they sent back an X1 with the smallest battery i have ever seen it does not fit and my X1 is now back with the store until they can get a battery in for it.
What retard sent the unit back with a tiny battery that will never fit i mean its like a 1/4 of the size of the X1 monster batt.
what a shambles, even the manager at the store could not believe his eyes
I cant help but laugh
Click to expand...
Click to collapse
I think someone will receive his phone with a battery which is too big for it...

Well.
Got a refurbed replacement X1 on Saturday, The casing was not fitted together correctly and the SE logo was bulging up and not flush with the Batt cover. The guy instore squeezed it together and clicked it back into place.
Also the left side of the screen it not fitted together properly and i can fit my finger nail into the gap (hard to explain).
I didnt want to send it away again so argued and managed to get..
1 month free line rental £40
Reduced my contract from £40pm to £15pm also as my GF is on the same contract reduced hers to £20pm from £25pm
GF gets upgrade in December I get upgrade in January.
Still does not make up for all the hassle and bull*hit they make up to keep you happy.

Jasand said:
Well.
Got a refurbed replacement X1 on Saturday, The casing was not fitted together correctly and the SE logo was bulging up and not flush with the Batt cover. The guy instore squeezed it together and clicked it back into place.
Also the left side of the screen it not fitted together properly and i can fit my finger nail into the gap (hard to explain).
I didnt want to send it away again so argued and managed to get..
1 month free line rental £40
Reduced my contract from £40pm to £15pm also as my GF is on the same contract reduced hers to £20pm from £25pm
GF gets upgrade in December I get upgrade in January.
Still does not make up for all the hassle and bull*hit they make up to keep you happy.
Click to expand...
Click to collapse
wow you got compensated pretty well! all i got was 2 months free while i couldnt use my phone >.< i should have haggled more

replacement screen and case?

Hey, I'm curious to know if anyone knows where to get replacement parts for the leo. I recently fell down a flight of stair and destroyed everything to do with my leo's outsides. The screen is trashed, and the case it bent. So, I need to replace it all. Any information would be greatly appreciate.
Thanks in advance.
-Caid.

When in doubt, contact HTC (And doubt some more)
It's been a few days since I first started this thread. Lots of views but no replies. So... I wrote HTC about it (on their website) and their response was quite unbelievably stupid.
I mentioned that I live in China, and that I'd like to know how I could have it repaired. I put in the serial number as well. They replied by telling me that my phone was sold in France and that I should go back to France to get it repaired, otherwise I can go to Hong Kong or Taiwan to get it repaired.
I am really curious what kind of person would write such a silly reply. As though plane tickets cost the same as cab rides, and the flight is only a hop and a skip away.
I've written them back and clarified the kind of help I am looking for (An address to send my phone to, and a quote for parts and labour) here's hoping they don't misinterpret it again and send me more bs.
Not much point to my writing this other than to say, if you need to contact HTC with a similar query, assume you're writing to an idiot and be as absolutely clear as you can. You may even want to suggest to them what is common sense, and not assume that they're going to think of the most reasonable method themselves.
-Caid.
444

Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB

wacky.banana said:
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
Click to expand...
Click to collapse
Or send it to HTC repair. I heard it will cost like €150 to repair.

Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.

Hi,
where did you get the replacement screen for $80?
Thanks.

knightpants said:
Hi,
where did you get the replacement screen for $80?
Thanks.
Click to expand...
Click to collapse
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee

vuvan said:
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
Click to expand...
Click to collapse
that is just touchscreen+bracket, not entire LCD. Though you get a free screwdriver with it

vuvan said:
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Click to expand...
Click to collapse
I've had the same problem too a couple of times. Fortunately both times the dot disappeared after pressing the screen gently in various places. What's disturbing, though, is that I've had the phone for a week only and gone to great lengths to ensure it has not been under any physical pressure (or psychological, for that matter ). Have anyone else noticed this; is this a weakness with the phone or have I just been unlucky?

u should take it to htc service !

I've just dropped mine and accidentally closed a door on it, so now mine is full of scratches too.
I'll take it back to the service center in Taiwan when I get back there, though rather annoyingly that won't be until March at the earliest If the HK service center can do it though, I can drop it in there in Feb ... I wonder if their pricing will be the same ...

Hey guys I dropped my HD2 too and the screen cracked. I noticed that there are repair kits at around 80 USD. Anyone has any video or tutorial on how to replace the screen with the repair kit? Or has anyone self-repaired the screen successfully?
I'll have the chance to either get a new HD2 (and sell the broken one), the Hero or perhaps the Nexus One so I want to see if it is possible to do a cheap fix and get a new toy.

Xiaomi Mi 9T Pro Screen Repair

I bought a Xiaomi Mi 9T Pro a few weeks ago on eBay. And it arrived in a few days. But once I booted it up I decided I'd maybe get a different phone. So I put it up for sale myself on eBay as an open box item. I never really used it. It took a while to sell, but I did sell it the other day and packed it really well with packing bubbles and several boxes in boxes. I sent it via USPS Priority mail and it arrived in Salinas, CA, about 200 miles away from me, on Saturday morning. Then on Saturday night I received a notice from the buyer through eBay that said:
"Hi. The phone works and everything but it came cracked. Although the front was not showed in the pictures, it was not described in the details. I want to return this please."
I had included a number of photos but not the front screen. But it wasn't damaged in anyway when I mailed it. I hadn't even used it. And packed it extremely well. Immediately after I received the above message I responded:
"Hi I'm shocked at what you're saying and I see your photo here. There's no way the screen of the phone was cracked when I mailed it to you. It was brand new as stated in the listing. Didn't even have a fingerprint let alone any cracks. I just bought it and hadn't even used it. So I'm not sure what happened as I packed it really well with numerous packing bubbles and it was between several soft cases, and in a hard box, etc. On Monday I'll contact the post office as it was insured. I just started now to see what's involved. One very important thing is for you to save the packaging. This is extremely important as they evidently want proof of how it was packed. So if you threw out the packaging please retrieve it. It's very important as they may not cover this without me showing them the packaging. I'll contact them on Monday and see what they have to say. Again, I don't see how this would have been damaged in transit as I packed it extremely well. I'll be in touch once I've contacted the post office and maybe eBay too. Thanks."
So they had all day yesterday to retrieve the priority mail box and I had sent them 3 other messages that the post office wouldn't honor my insurance claim without that. Now they said again they can't find the box.
So I'm trying to decide what to do as they also mentioned the phone works and they would maybe just keep it with a partial refund from me. Not sure how much they want. And not even sure if the photo they sent is of my phone I sold them. Or if they dropped it once they received it and cracked the screen themselves. I found out that some people are scammers who claim damage to the merchandise so they can get a partial refund, but if you offer a complete refund if they return the merchandise you never hear from them again.
Anyway what I'm wondering about is how much it might cost to repair the screen as I won't be receiving any money back from the post office now for my insurance claim as the buyer says they can't find the packaging. Any thoughts on any of this? Thanks for your help.
The photo of the cracked screen is attached below.

That crack looks a lot like the phone has been dropped on a hard surface. That definitely didn't happen while the phone was in the box.
Inside the box the phone is protected on both sides by the plastic moldings, and you also said it was wrapped it really well and used foam bubbles. Unless the box was bouncing all over the place during the whole trip I don't really see how such a crack would happen.
I'd say they dropped it and are now trying to blame the post office.
Also, why didn't you take any pictures of the screen? Every decent phone ad I saw had pictures of the screen included.

Rhoban said:
That crack looks a lot like the phone has been dropped on a hard surface. That definitely didn't happen while the phone was in the box.
Inside the box the phone is protected on both sides by the plastic moldings, and you also said it was wrapped it really well and used foam bubbles. Unless the box was bouncing all over the place during the whole trip I don't really see how such a crack would happen.
I'd say they dropped it and are now trying to blame the post office.
Also, why didn't you take any pictures of the screen? Every decent phone ad I saw had pictures of the screen included.
Click to expand...
Click to collapse
Thanks for your response. I thought the exact same thing about the damage shown in the photo. This would be more like damage from dropping it on a hard kitchen floor or other hard surface. As I mentioned it was in the original hard box and also I included a new case which I packed on top of it in a soft box that would add even more protection.
I didn't include a photo of the screen in the listing as it seemed it wouldn't show much, but just a black screen. The photo of the screen I had still had the front plastic sticker that it comes with so I didn't want to show that as I had removed it when I booted the phone up initially. I guess I could have turned it on. But it would be dim as I had reset it. I should have taken photos of me packing it. Live and learn. I didn't know the post office would want to see the packaging. And as I mentioned the buyer had all day yesterday to retrieve it but didn't.
I'm going to go to a local phone repair place here in a while and show them the photo and see what they have to say and see how much they would charge to repair it. I may just have the buyer return it and just fix it and keep it. I don't think I can prove the buyer broke it, even though that's the most likely explanation of what happened. My word against theirs, and I think eBay mainly rules in favor or buyers. Oh, well. Not the end of the world as we know it. Thanks for your help.

Next time take pictures of the screen turned on. It should show the home screen, or lock screen, or take several pictures with the screen showing several images. That way one can see that it works and has no cracks.

Rhoban said:
Next time take pictures of the screen turned on. It should show the home screen, or lock screen, or take several pictures with the screen showing several images. That way one can see that it works and has no cracks.
Click to expand...
Click to collapse
I thought about this some more now too. Actually even if I did take photos the buyer could say I took them before I cracked the screen and then sent him a damaged phone. Which of course I didn't. I know I sent a brand new phone in an opened box, but they don't know that, or maybe they do. They're saying the phone was cracked when they opened the box, but I don't know that. And the damage doesn't look like it came from that. If they had just retrieved the priority mail box like I kindly asked them to about 4 times I could have probably been able to collect from the post office on an insurance claim. Next time I sell something in this way I'll tell them ahead of time to save the packaging if there are any issues. Oh, well. I'm going to talk to the phone repair place in a few and see what they have to say. I'll let everyone know. Thanks again.

BCE111 said:
Thanks for your response. I thought the exact same thing about the damage shown in the photo. This would be more like damage from dropping it on a hard kitchen floor or other hard surface. As I mentioned it was in the original hard box and also I included a new case which I packed on top of it in a soft box that would add even more protection.
I didn't include a photo of the screen in the listing as it seemed it wouldn't show much, but just a black screen. The photo of the screen I had still had the front plastic sticker that it comes with so I didn't want to show that as I had removed it when I booted the phone up initially. I guess I could have turned it on. But it would be dim as I had reset it. I should have taken photos of me packing it. Live and learn. I didn't know the post office would want to see the packaging. And as I mentioned the buyer had all day yesterday to retrieve it but didn't.
I'm going to go to a local phone repair place here in a while and show them the photo and see what they have to say and see how much they would charge to repair it. I may just have the buyer return it and just fix it and keep it. I don't think I can prove the buyer broke it, even though that's the most likely explanation of what happened. My word against theirs, and I think eBay mainly rules in favor or buyers. Oh, well. Not the end of the world as we know it. Thanks for your help.
Click to expand...
Click to collapse
You sold a phone on eBay without taking pics of the screen and come on here complaining that the phone got cracked in transit or by the buyer. [emoji1787][emoji1787][emoji1787][emoji1787]
eBay will stand by the buyer. Refund it and get it back. Else eBay will refund the buyer and he also gets to keep phone.
Also who in their right mind buys a phone without even a pic of the screen .?
Sent from my SM-G975U using Tapatalk

Limeybastard said:
You sold a phone on eBay without taking pics of the screen and come on here complaining that the phone got cracked in transit or by the buyer. [emoji1787][emoji1787][emoji1787][emoji1787]
eBay will stand by the buyer. Refund it and get it back. Else eBay will refund the buyer and he also gets to keep phone.
Also who in their right mind buys a phone without even a pic of the screen .?
Sent from my SM-G975U using Tapatalk
Click to expand...
Click to collapse
You don't know anything about me, the buyer, or the phone. I wasn't complaining. Just trying to figure out the best way to deal with my situation. Not really interested in your 2 cents, especially the insulting emojis.

BCE111 said:
You don't know anything about me, the buyer, or the phone. I wasn't complaining. Just trying to figure out the best way to deal with my situation. Not really interested in your 2 cents, especially the insulting emojis.
Click to expand...
Click to collapse
Your post is almost as good the guy who recently washed his p30 pro phone and complained that it stopped working. Thanks for the belly laughs.
I sincerely wish the best and hope you find a solution. Cheers.
Sent from my SM-G975U using Tapatalk

For me, that photo shows a phone that was dropped on his corner, no way that crack would happen inside original box covered with bubbles.
Be honest with him and say the crack looks like from a drop (not transport), ask him a clear video (without cuts) circling the whole phone to guarantee that the phone on photo is the phone you sent (not a random), some numbers have to match.
But "I had included a number of photos but not the front screen" plays in his favor.
Also, the guy receives a damaged phone, what would be immediately returned, but keeps it and discards the package???
About the screen repair:
Problaby a quarter to half the price of the phone.

Before posting did you check the buyers reputation? was delivery insured for the value of the phone? You listed an item on ebay but didn't provide photos of the screen? The fact that you cant prove the device was in the condition it was when you mailed it means you are potentially screwed. If you agree on a partial refund then dont agree to refund more than what it would cost to replace to screen. looks prices for screen replacements on aliexpress.

superandroid2011 said:
For me, that photo shows a phone that was dropped on his corner, no way that crack would happen inside original box covered with bubbles.
Be honest with him and say the crack looks like from a drop (not transport), ask him a clear video (without cuts) circling the whole phone to guarantee that the phone on photo is the phone you sent (not a random), some numbers have to match.
But "I had included a number of photos but not the front screen" plays in his favor.
Also, the guy receives a damaged phone, what would be immediately returned, but keeps it and discards the package???
About the screen repair:
Probably a quarter to half the price of the phone.
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Thanks for your thoughts here. I agree. I went to a phone repair place yesterday and he agreed it definitely looked like a phone dropped on a hard surface and was very unlikely damaged in transit. And I will bring this up to the buyer. And I think I'll offer him a partial refund, but I should have him supply more pictures or a video first as you mentioned as that photo could be a number of phones. Maybe a photo of the screen with the IMEI showing after he typed in the phone number that brings that up. Maybe he has my undamaged phone. Also I'll tell him I have the serial number and IMEI numbers for the phone I sent him. So if he's trying to return a phone that is maybe the same model that he bought and previously dropped he can't do that.
Also the phone repair guy said they charge $60 labor, so that's not so bad. But I couldn't find what seemed like the best glass to replace it. No OEM gorilla glass. Plus if it is damaged where the photo shows and it is my phone, the popup camera is right there too. So that could have been damaged.
As I mentioned the reason I didn't include a photo of the screen is the photo I had still had the sticker it comes with on it and I had removed that. And I did want the buyer to know it didn't still have that sticker. I should have taken one with the sticker off. And next time I sell something so valuable I will include photos or a video of me packing it. But some of the packing took place at the post office.
As I mentioned it was insured through the post office for the full amount so I figured I was covered. And it would have been if he saved the packaging. I told him about 4 times in a friendly way starting about an hour after he sent the return request, which was around 10:30 pm Saturday night, to save the packaging otherwise I couldn't get a refund from the post office, which I had learned about online researching this. But he didn't save it and didn't even seem to try. And as I mentioned to him they don't pick up the trash on Sunday so it seems like he could have retrieved it if he tried. That's part of the suspicion that he may be looking to claim damage that doesn't exist to get a partial refund. Because if he sent it back for a full refund with the packaging too I'd get my refund from the post office, and he'd get his money back, but not be able to get a partial refund.
I obviously made some mistakes in the way I did this. But figured I was covered by the post office. Didn't know about saving the packaging and he didn't seem to try to retrieve it. Oh, well. Live and learn. Thanks for your help.

lordkiller347 said:
Before posting did you check the buyers reputation? was delivery insured for the value of the phone? You listed an item on ebay but didn't provide photos of the screen? The fact that you cant prove the device was in the condition it was when you mailed it means you are potentially screwed. If you agree on a partial refund then dont agree to refund more than what it would cost to replace to screen. looks prices for screen replacements on aliexpress.
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Thanks for your help. That is what I was going to offer him if he can provide more photos to prove it's my phone. I posted a longer response above.

BCE111 said:
I bought a Xiaomi Mi 9T Pro a few weeks ago on eBay. And it arrived in a few days. But once I booted it up I decided I'd maybe get a different phone. So I put it up for sale myself on eBay as an open box item. I never really used it. It took a while to sell, but I did sell it the other day and packed it really well with packing bubbles and several boxes in boxes. I sent it via USPS Priority mail and it arrived in Salinas, CA, about 200 miles away from me, on Saturday morning. Then on Saturday night I received a notice from the buyer through eBay that said:
"Hi. The phone works and everything but it came cracked. Although the front was not showed in the pictures, it was not described in the details. I want to return this please."
I had included a number of photos but not the front screen. But it wasn't damaged in anyway when I mailed it. I hadn't even used it. And packed it extremely well. Immediately after I received the above message I responded:
"Hi I'm shocked at what you're saying and I see your photo here. There's no way the screen of the phone was cracked when I mailed it to you. It was brand new as stated in the listing. Didn't even have a fingerprint let alone any cracks. I just bought it and hadn't even used it. So I'm not sure what happened as I packed it really well with numerous packing bubbles and it was between several soft cases, and in a hard box, etc. On Monday I'll contact the post office as it was insured. I just started now to see what's involved. One very important thing is for you to save the packaging. This is extremely important as they evidently want proof of how it was packed. So if you threw out the packaging please retrieve it. It's very important as they may not cover this without me showing them the packaging. I'll contact them on Monday and see what they have to say. Again, I don't see how this would have been damaged in transit as I packed it extremely well. I'll be in touch once I've contacted the post office and maybe eBay too. Thanks."
So they had all day yesterday to retrieve the priority mail box and I had sent them 3 other messages that the post office wouldn't honor my insurance claim without that. Now they said again they can't find the box.
So I'm trying to decide what to do as they also mentioned the phone works and they would maybe just keep it with a partial refund from me. Not sure how much they want. And not even sure if the photo they sent is of my phone I sold them. Or if they dropped it once they received it and cracked the screen themselves. I found out that some people are scammers who claim damage to the merchandise so they can get a partial refund, but if you offer a complete refund if they return the merchandise you never hear from them again.
Anyway what I'm wondering about is how much it might cost to repair the screen as I won't be receiving any money back from the post office now for my insurance claim as the buyer says they can't find the packaging. Any thoughts on any of this? Thanks for your help.
The photo of the cracked screen is attached below.
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Just wanted to update everyone to how this turned out. I was required by eBay to respond to the buyer by Oct. 3 by offering a complete refund if he returned the phone and supply him with a prepaid mailing label or offer a partial refund offer. I had sent several messages after he said he couldn't find the packaging. I'll just post those after this as they unfolded so everyone can see how it went about. I did decide to offer a complete refund on Oct. 3 and supplied the $14.10 prepaid mailing label. But in doing that I took a big chance that I would receive a damaged phone back that wasn't broken when I mailed it and was most likely dropped after he received it but with no way to prove this to eBay. Messages to follow.

Sept. 30 Message from the buyer:
dangal3823 sent you a message about their request:
Good morning sir. I understand the situation, I was unable to retrieve the packaging, sorry. Please do let me know what the insurance company tells you. Regards,
Oct. 2 Message from me:
Hi, Daniel Hope your day's going well. Just got back from my cardiologist appointment. I wanted to communicate some more info about this situation and then we'll see what we can maybe work out. I talked to a number of phone people about the phone the last couple of days and showed them the photo of the cracked screen you sent. These were phone repair people here in town and also people that really know a lot about phones on a developers website. When I first saw the photo you sent of the cracked screen, knowing how well I had packed it with packing bubbles, and the box inside of two other boxes, etc., the thing that came to mind was this didn't look like the kind of crack that would happen during shipping but more like a crack that would happen if someone dropped the phone on a hard surface. And showing that to all of these people they all agreed with that. So I'm not sure what happened. I just know what you told me. As I mentioned now a number of times I did purchase insurance from the post office that I thought would cover anything that might go wrong, like if they lost the package or the phone was damaged in transit. But I learned later I would have to show them the packaging to be able to get my money back from an insurance claim. And I told you about this a number of times and emphasized how important it was to save the packaging starting with my first reply to your first request to return the phone. That response from me came an hour or two after you made the request late Saturday night. I was hoping you would be able to find the packaging even if you threw it out as the next day was Sunday and they don't pick up the garbage on Sunday. But you told me now you couldn't find it. So without the packaging any claim I file with the post office to collect on my insurance I bought will be denied. So my ability to collect on my full price I sold the phone to you for is no longer available. You could get all of your money back, but I'd end up with a broken phone with no money from the post office. You sent that photo which does show a cracked screen. But it's kind of an out of focus photo and doesn't really show the phone. While we figure out the best way to deal with this and a possible partial refund, I'd like it if you can please take another photo of the front screen after you dial *#06# which will bring up a pop up with the IMEI number. So the photo would include in one photo the cracked screen in the upper left hand corner and also the IMEI number in the middle of the photo. That way I can verify this is a photo of my actual phone I sent you. I'll verify that number and then get back to you and we can maybe discuss a partial refund. I wouldn't be open to a partial refund without knowing for sure this is my phone. Nothing personal there, but I don't know you. Okay, I'm going to make some lunch and I have to pick up my meds from the pharmacy and I'll check in later. I'm just trying to make the best of this situation. As it is I'm already down $18 deducted from PayPal as your payment wasn't from the US, and down $14 for shipping and insurance, and the phone originally was sold to me for $441, but I sold it to you for $405. Anyway we'll see what we can figure out. Thanks Daniel. Appreciate you working with me on this. Hope your day goes well. Best, B
Oct. 2 Message from me:
Hi Daniel Just one more thing is I have to act on this by tomorrow one way or the other. eBay said, "Please take action by Oct 03." So if you can please send me that photo of the crack and the IMEI number in one photo as soon as possible we can figure out what seems like the best solution. Appreciate your help.

Continuing:
Oct. 3 Message from me:
Hi, Daniel Hope you're doing well. I'm still waiting to hear from you. I have to take some action on this today as I mentioned in my last email. Please let me know what you think. As I mentioned if you can send that photo with the IMEI number and the crack I would offer you a partial refund. If I don't hear from you I'll just go ahead and initiate a full refund and then be in touch about how to return the phone. If that happens, once I receive the phone and verify it's my phone I sold you, and as long as it doesn't have anymore damage other than that cracked screen, I'll refund your money through PayPal. Okay, talk to you soon. Thanks.
Oct 03 - I approved the request
Oct 03 - I sent a return shipping label
Oct. 4 Message from me to: dangal3823
Hi, Daniel
Hope you're doing well. As you probably see, I went ahead and accepted your return request for the Mi 9T Pro. I guess they emailed you a prepaid USPS Priority Mail return shipping label that I bought on the post office website. I hadn't heard back from you the last few days so couldn't talk about a possible partial refund. This whole episode of selling this phone to you has been a disaster for me. It took up lots of my time dealing with all this and is going to cost me a lot of money and even then I'll end up with a broken phone even though I packed it really well and insured it fully.
.............
Okay. Sorry things didn't work out. I'd appreciate it if you leave me positive feedback like I left you, or no feedback is fine too. Take care of yourself.
B
Oct. 5 Message from the buyer:
Before returning the item, are you sure you don't want to settle on a partial refund? I know you asked some proof, etc. However, you gotta understand that it annoyed me when you asked me to literally dig into garbage. Regards,
Oct. 5 My Message in response:
New message to: dangal3823
Hi, Daniel
Hope your weekend's going well. Sorry this has become a hassle for both of us.
One thing that I mentioned in one of my messages was taking a photo of the front screen of the phone like you did, but first bringing up the IMEI number. Here is a 1 min video describing 2 ways to bring up the IMEI number. https://www.youtube.com/watch?v=kYKmgdaq0II There are two ways of doing that. One is to dial *#06# which will bring up a pop up with the IMEI number. And the other way is to go into Settings > Phone > Status > which will show the IMEI number. So the photo would include in one photo the cracked screen in the upper left hand corner and also the IMEI number in the middle of the photo. It would look like the photo I'm including here but would be this phone. That way I can verify this is a photo of my actual phone I sent you. That whole process would just take a couple of minutes. Then we can discuss a partial refund even though I have reservations about any damage that happened during shipping. There's nothing personal in any of this, but I don't know you. Just want to verify first this is my phone I sold you.
We're just trying to sort this out between us. One thing that definitely didn't happen was me sending you a previously damaged phone. Why would I do that? Why would anyone do that as the buyer would just ask for a refund? I used to be a PowerSeller on eBay a number of years ago and have sold over $40,000 in merchandise and have glowing reviews from everyone. I'm a more than honest guy.
So I'll wait to hear from you and hopefully we can work something out. Appreciate your cooperation.
B

And here was the kicker beginning with his final message and my response:
Oct. 5 Message from the Buyer:
dangal3823
You don’t deserve this. I was just following a wrong advice from a pseudo friend and tried to scam you. I will cancel the return. I regret for the attempt of fooling you. I know I’ll enjoy the phone and it’s worth every penny. Again, I truly regret this. I hope you can apologize me.
Regards,
Oct. 5 My Response to the Buyer:
New message to: dangal3823
Hi, Daniel
I don't know where to begin. I think you see now, at least a little, how bad this was for you to try and scam me. I'm a super honest guy and a kind and loving person. As I mentioned I'm a disabled senior and in addition to a previous heart attack just this last year had quadruple open heart bypass surgery and a difficult recovery, which I told you about. I won't preach to you but I'll let you think about what you did to me and let it sink in.
This whole episode took many stressful hours of my time to deal with, talking to a lot of people, going to phone repair people, etc., for no reason except you attempted to scam me. That would be the opposite of what I need now given my current health.
One thing you can do to at least make some of this right is refund the money I just paid the post office for the return shipping label I bought from them. Obviously I can't return that and it was only created for you to return the phone which you had no intention of doing. I'll attach a print screen of the payment from PayPal. It's for $14.10. You can pay me through PayPal for that amount to Bxxxx Exxxx [email protected]. I hope you'll at least do that.
Okay. That's what I have to say. I hope you'll learn from this and never try to scam anyone again. We're all in it together in this life, even though sometimes we forget that. The idea is to be kind and loving to each other and hopefully people will treat us that way too.
Take care. Hope things go well for you in your life.
B

A follow up is the photo of the broken screen wasn't even my phone. I will report the buyer to eBay and hopefully he'll be kicked off of eBay for trying to scam me. And he didn't pay me back for the return postage but I found out now I can be reimbursed by the post office.
To Limeybastard, who was so convinced I was at fault and the buyer was innocent, what do you have to say now after several times insulting me?
Thanks very much to everyone who jumped in here to try and help me. I learned a number of useful lessons having gone through this, although it did take up quite a few hours of my time. Thankfully it all worked out and the sale went through and I'm not stuck with a broken phone which I hadn't broken. Onward and upward.

BCE111 said:
A follow up is the photo of the broken screen wasn't even my phone. I will report the buyer to eBay and hopefully he'll be kicked off of eBay for trying to scam me. And he didn't pay me back for the return postage but I found out now I can be reimbursed by the post office.
To Limeybastard, who was so convinced I was at fault and the buyer was innocent, what do you have to say now after several times insulting me?
Thanks very much to everyone who jumped in here to try and help me. I learned a number of useful lessons having gone through this, although it did take up quite a few hours of my time. Thankfully it all worked out and the sale went through and I'm not stuck with a broken phone which I hadn't broken. Onward and upward.
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What do I have to say now? Anything I want, how about congratulations? As far as I'm concerned you probably made this all up. Pfft.
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