Database Develop

serious fault

I was browsing as i normally do on my Kaiser this morning and the screen started to flicker then pixelate. I thought it was just the browser so i closed the browser and when into setting to see if it was still happening, every page i went into flickered and pixelated. so I did a hard reset and the pixelation continued through the hard reset process, and even continued while it setup. I have a feeling the device has an overheating problem becuase the back of the phone was getting quite warm. so I left it to cool down and it seems to have gone back to normal. I live in the UK so it wasnt due to the hot temperture or weather becuase it was quite cool out at the time. If it persitsts im going to have to return it for a replacement

definitely return and try. i have mine ran on all nite and no such problems as u mentioned.

Ive emailed HTC support and got an email back stating a service agent will be responding to my my enquiry as soon as possible. so hopefully it will be sorted asap

dolbe said:
Ive emailed HTC support and got an email back stating a service agent will be responding to my my enquiry as soon as possible. so hopefully it will be sorted asap
Click to expand...
Click to collapse
Good luck on that one, I contacted HTC in Milton Keynes (UK) 6 months ago about the screen problem on my tytn 1, they still haven't got back to me. I chased it twice via email (they dont except phone calls), and still nothing. I sent it back and swapped for a different phone from supplier in the end.

devicewire are replacing the phone so ill be getting a new one. they said they have had a few RMA returns due to faulty tytn 2's

Kaiser died

Two weeks old and completely dead - not even a light on when plugged in to the mains. Has anyone else had this issue, or am I just unfortunate?
The phone started locking up when using TT6 - the only way to free it up was to remove the battery. Also quite often the touch funcion of the touch screen would not start, a restet usually got this sorted, but could take a few attempts. Lets hope it was just a one-off dodgy unit!

Personally - I would return it.
Have the rep see if they can get it to respond.
Bill

I have just got a replacement unit, T-Mobile have said because its a power issue within 28 days it's a warranty replacement. Interestingly the new unit has a different battery, its a Samsung KAIS160. I cant remember what brand the old one was but it was definately different.

Not having much luck with the Kaiser, the replacement had a leaking TFT - out of the box, brand new and factory sealed! Third Kaiser arriving today!

Diamond bricked ?

Hi, everytime i turn on my diamond, it just shows white noise. Does that mean it's bricked ? Sometimes i might get lucky and it'll run normally but then restart itself and show noise again. I tried entering bootloader and reflashing spl and ROM, and it all goes well but it never flashes on. It'll get stuck at 0% and on the computer, it'll say that there was an error. I need to reflash the original spl and rom before i send it in so the warranty doesn't get voided.

Hi, I have had a major problem with my diamond for the last 2 months now...
Basically, my problem has the same symptoms as your phone, (I.E. the screen may freeze on bootup, showing a snowy effect), as well as freezing consistently for no apparent reason....
Anyway, the problem that I am having is heat related...
(I know, I know... Please read on for more information)...
When I say heat related, I dont mean that my Diamond is too hot to hold...
My Diamond only works when the ambient temperature is around 10*C or below 15*C...
Any temperature above that (room temperature), and the phone will work for a minute or so.....
HTC Support in Australia has acknowledged that there is a problem with the phone, and have told me that the phone was shipped from Turkey, and that I should contact them for warranty service...
However HTC Turkey have been close to useless when replying to my problem.
I suggest you check to see if the symptoms are the same as mine, and if so, get on to the HTC Customer Dont Care hotline for your country, and see if they are a little bit more helpful when it comes to this problem, than HTC Turkey have been with me !
(2 months and still waiting for an address to send my HTC Diamond for warranty repair)....
For those of you wondering what symptoms, and what I have tried to fix the problem... Read On.....

To flash your phone to its original ROM, try cooling the phone down (Place it in the fridge for 10 minutes or so, then attempt to reflash)....
It took me 15 attempts before I got it to flash 100% (The thing would warm up, then crash)...
Please note : reflashing the ROM did nothing to fix my phone.
---------------
Here is one of the emails that I sent to HTC Australia Support (HTC Australia was very very helpful, and I sincerely thank them for trying to help me out)...
Hi Amr, (HTC Australia)
Thankyou for your advice in regards to the HTC Diamond Phone.
Ill try and describe the symptoms a bit better so as you may have more of an idea about the problem that I am experiencing.
At the moment, if I do a memory clear, at room temperature, (25*C) the phone will display the following
1) The Touch Diamond Boot Screen
Roughly 30 seconds later....
2) The Green Windows Mobile Preparing your device for first use. Screen
This screen will be displayed for about 45 seconds... At this point the device will do either of the following
a) It will reset, vibrate, and then show the Touch Diamond Boot Screen Again, though sometimes the screen is garbled (Has lines and/or a snow effect through it)
or
b) The device will hang, typically with the screen being garbled much like above.
When the device hangs, all the buttons (Except the reset button) no longer function.
Resetting the device using the reset button will reboot the device fine, but at this point it will always hang when the boot screen is displayed.
Removing the battery, waiting for say 30 seconds, then replacing the battery and trying again results in the device still hanging at the boot screen.
At this point, the temperature is not hot... I would honestly say the temperature is only 5*C more than room temperature.
Before I had this problem, the phone would get much hotter than this, but It never got to a temperature that I would call extremely hot....
The only reason why I "Think" it might be temperature related is that If I leave the device to cool down to room temperature, then I can repeat the steps above,
without the phone hanging at the boot screen...
Also, If I have the phone next to a fan, with the back off, I can usually get the phone to boot up, and I can calibrate the touch screen,
and the phone will proceed to customise itself.
To be honest though, it doesnt usually complete this last step successfully, and will hang during this proccess....
I havent been able to get the phone to the point where the phone has displayed the touchflo interface for over a week now, however the windows OS functions ok until the device hangs.

This is what I have tried so far...
A Clear Memory, as well as a clear memory and format using the Start->Settings->System-> Clear Software Function...
I have also tried to clear Memory, and Format moviNAND using the Volume Down, Enter, Reset - then Volume Down Method
Using these methods, the phone will clear its memory successfully, it will then reboot, and depending on how long the phone has been on for,
it may, or may not progress past the Touch Diamond Boot Screen...
Because I cannot get the phone to reliably boot up, I cannot establish an Active-sync connection, So I have not been able to try the ROM Upgrade Yet.
If the phone is faulty due to user negligence (I.E. There is something I am doing wrong software wise), then I will be more than happy to pay to get the problem rectified,
however, I can honestly say that I am stumped as to what could be causing this problem, let alone how to fix it....
The phone is in immaculate condition, is only 2 months, 2 weeks old now, has always been protected by a leather pouch, and also has a screen protector on it.
Understandably, the phone has been babied since I bought it new, and I am somewhat stressed at the prospect of it failing so early in its life cycle.
The Phones Serial Number is HT82GN55656
The phone was bought from a company in Hong Kong.
I contacted the company that sold me the phone and they had this to say
As the items were originally distributed abroad, therefore it does not come with the Australian warranty. However, sometimes the local service centre may still provide official warranty service if you provide them with our company invoice. In cases where, the local service center refuses to warranty the item, you may send the item back to the overseas supplier for a warranty service (12 months).
To be honest, this company has been less than helpful with any inquiries in regards to warranty.
If you could let me know how I should / could proceed with getting the phone repaired under warranty, I would greatly appreciate it !
Thank you again for your help in this matter
Kind Regards
Matti Jones

As I pointed out before, I stuck the phone in a fridge (Powered Down, no battery) for 15 minutes, which chilled the phone well below room temperature...
I then flashed the phone successfully with the latest Official HTC ROM.
(The flash process would take awhile around the 13% mark, but would progress smoothly after this point)...
I then chilled the phone again, and was able to calibrate the screen, and the phone was able to do its customization stuff that it does after the initial calibration and setup...
Finally, I chilled the phone again, and was able to boot it up into the touch flo interface, and open programs (However I couldnt test the phone function, because of the amount of time required to SIM unlock, and power up the phone functions).....
----------------------------------------
Honestly, I am not impressed....
HTC Australia didnt confirm it, but it sounds like a few of these phone have this fault, but they cannot trace it back to a root cause.
The phone worked brilliantly for the first 2 months that I had it.
It just got worse and worse over a period of 2 days, to the point where I cannot use it unless I place it in a fridge for 15 minutes to power it up

i didn't know anybody else had the same exact symptoms. Everything you just stated matches exactly what has been going on with my phone. However, I have already sent it in to the Taiwan company from which i bought the phone. And i did not reflash the spl or ROM, so there is a very very very very near 100% chance that they will void the warranty...unless my dad can smooth talk them out of that =]. But as soon as i get any sort of news back, i will let you know. Perhaps because it isn't a software issue, it might not void the hardware part of the warranty (unless they're assholes).

Same Problem
Same problem with my diamond, I have sent it to Service center, and its 50 days now I have not got my phone back. They have not even done anything, they are waiting for some part to be replaced, which was not available there.
Lets hope it comes back with everything working fine.
Total 3 problems with my HTC touch diamond -
1. Freezing, finally not booting
2. Wifi did not work, this problem started with in a week I got my mobile\
3. Sound problem, when I am talking on phone, other person gets very little voice there.
It seems HTC is using cheap h/w parts, I don't think next time ever I am going to buy any mobile from HTC. Two mobiles I purchase from HTC, both of them were very bad in hardware quality.

Pissed at HTC Now
You think that's Bad !!!!!!
70 Days so far just trying to get HTC to tell me where the F*** I should send my phone for warranty repairs !!!!!!
Contact Warranty Service in Australia, they tell me to send it to the place of purchase (Hong Kong)...
I contact the place of purchase, and they tell me to go through HTC global warranty.....
Ok... I think to myself....
I contact Australia Tech Support (The ONLY helpful person I have spoken to from HTC), and exchange 10 or so emails, to discover that I must contact HTC Turkey for my warranty issue....
Deep breath from me now.....
I contact HTC Turkey, they reply asking for the Serial Number and symptoms.
I send them a copy of the 10 or so emails with HTC Australia, and receive no reply !
I send a couple of emails to the helpful HTC Australian tech support guy, politely asking if the issue could be escalated to upper management....
I get a reply saying HTC was trying to contact me on my mobile number (Yep, the mobile number which is my FAULTY Diamond Phone)...
Another week passes, and finally I start cracking the SH!TS with the helpful HTC Aus Guy...
Same Day, I get an email from HTC Global Warranty....
The Message, I must contact HTC Turkey for Warranty Repairs....
For [email protected]#$s sake.... Is HTC Global Warranty Service run by a bunch of [email protected]#$%wits ????????
So now I'm on Week 7 trying to contact HTC Turkey (Looks like another long winded, pointless and mind numbing international phone call again !)
I would be so p!$$ed but the phone only worked for 5 weeks before crapping out...
Short of going on a murderous rampage at HTC in Turkey, I have NFI what I should do next !!!!!!!!
HTC, if you are reading this, You can shove this Diamond up your @$$ !!!

Chill
Yep you are having a bad service.
If you can't use your phone that means it's not fit for the purpose for which it's been sold Do you have the equivalent of what we get in the UK your statutory consumer rights?
Consumer complaints comission or something similar?

mijxyphoid said:
You think that's Bad !!!!!!
70 Days so far just trying to get HTC to tell me where the F*** I should send my phone for warranty repairs !!!!!!
Contact Warranty Service in Australia, they tell me to send it to the place of purchase (Hong Kong)...
I contact the place of purchase, and they tell me to go through HTC global warranty.....
Ok... I think to myself....
I contact Australia Tech Support (The ONLY helpful person I have spoken to from HTC), and exchange 10 or so emails, to discover that I must contact HTC Turkey for my warranty issue....
Deep breath from me now.....
I contact HTC Turkey, they reply asking for the Serial Number and symptoms.
I send them a copy of the 10 or so emails with HTC Australia, and receive no reply !
I send a couple of emails to the helpful HTC Australian tech support guy, politely asking if the issue could be escalated to upper management....
I get a reply saying HTC was trying to contact me on my mobile number (Yep, the mobile number which is my FAULTY Diamond Phone)...
Another week passes, and finally I start cracking the SH!TS with the helpful HTC Aus Guy...
Same Day, I get an email from HTC Global Warranty....
The Message, I must contact HTC Turkey for Warranty Repairs....
For [email protected]#$s sake.... Is HTC Global Warranty Service run by a bunch of [email protected]#$%wits ????????
So now I'm on Week 7 trying to contact HTC Turkey (Looks like another long winded, pointless and mind numbing international phone call again !)
I would be so p!$$ed but the phone only worked for 5 weeks before crapping out...
Short of going on a murderous rampage at HTC in Turkey, I have NFI what I should do next !!!!!!!!
HTC, if you are reading this, You can shove this Diamond up your @$$ !!!
Click to expand...
Click to collapse
I have a Touch Pro and fortunately I have had no such issues regarding the low temperatures you need to get it to boot up. Where did you actually purchase your phone? Did you get it through Vodafone or did you purchase it through a website or through overseas travel and as such not associated with Vodafone? I steer away from the latter as there is always the possibility of having to ship a phone overseas for warranty purposes. I had a TyTn II before this and when the touch screen failed and even (and this problem is not normally covered in warranty) the chrome interface peeling off I have had nothing but good experiences with HTC. I contacted them straight away though mentioning that I am a user of mobile phones for over 20 years and that I am very influential to many people including businesses who are looking for reliable good phones for which I would recommend them to purchase. This is all true and I must admit HTC were very efficient in getting the work required done as a top priority at the HTC repair centre PHONETEC in Nunawading, Victoria. That is where the work gets done to Australian spec HTC Phones which include Diamond and Pro.
I am sorry you aren't getting the results you are wanting but unfortunately there are differences in a few areas between phones shipped to Australia and phones shipped to other overseas markets and one reason I would expect this is because of the different climates ( some much colder than here in Aus) and I can see that there would be issues if you bought a phone that would normally be destined for a colder climate than one for Australia where temperatures can reach well into the 40's in some places including Melbourne (don't hear to much about 40's in Sydney haha Just had to include some weather interstate rivalry).
Anyway I wish you all the best getting it fixed. If you did not purchase through Vodafone or any of the other Australian telco providers I would hope that next time you would because their phones are fixed here when any problems occur and lets face it most things with technology in it do at some time and these phones being pocket PC's are more likely to have issues than a standard phone due to the complexity of our devices compared to your standard phones.
John
P.S if you want quick action another thing that doesnt hurt is to get threatening with the old consumer affairs drivel and media drivel if a satisfactory response is not recieved within 10 business days.

HTC is not to blame!
Ok, here´s the wise-a*# answer:
Now why did you buy your phone outside from the country you live in?
I quess because it was cheaper. You basically bought the pda on the grey market which is disliked by the manufacturer due to different reasaons. E.g. the differente warranties that have to be given according to the different laws of different countries. Sometimes the hardware and/or software packages differs from country to country. Also the wages for the support center employees differ, taxes differ and the rent for buildings or shop space differ between different countries. Those costs are included in any product sold worldwide and that´s why the pda costs less e.g. in Turkey. A global support usually only gives you advice on who the correct contact is, you can speak to.
So why should the HTC dependence in your country, which was absolutely not involved in your acquisition, do something for you? Because you tried to beat the system and save yourself some money?
The deal is to pay a bit more in a local store and get a fast and proper support or to buy it via internet on the other side of the world and spare some money.
If your device fails you have to return it to the destination, the device was primarly delivered to,in this case by HTC to Turkey. In Turkey the mindset is a compelete different, their language, their workings speed ...
Also taking legal action in foreign countries is quite difficult.
So in this case unfortunately you have to pay for saving.
I really don´t think that htc is to blame here and its shown why many people don´t import technical gadgets by themselfes.
Still hope things will work out for you.
bye,
Thilo

HTC is HTC anywhere in the world.
The only problem with taking to your local reseller for quaranty reasons is that he can't use any other WM version after the repair , other than that of the original device. So if it is a turkish rom and your phone is defective , even if they replace the board , you will still end up with a turkish rom and a board shipped from turkey.
INTERNATIONAL WWE guaranty , means just that!!!

HTC Diamond Warranty Touchscreen Repair

Hello guys,
I've had this problem ever since I bought my Diamond last year where every now and then, the touchscreen suddenly becomes misaligned and the phone becomes unusable. Until now, I could always just apply pressure to the screen by rubbing it against my shirt and it got better within 1 or 2 minutes.
However, over the past few days, it's just suddenly gotten a lot worse. The phone's touchscreen suddenly stops responding for a long time, perhaps about an hour (i didnt time it but its bad) and this is a serious problem.
My phone is slightly past warranty and so I don't think HTC will repair it for free. Of course, I'm really regretting not having it repaired during warranty because now they are saying it will cost roughly £90 to get repaired.
My question is, are there any alternative routes I can take to get my phone working properly again? And, if I send my phone to HTC and they send it back unfixed, will they charge me another £90 if I send it back? (the person on the phone was useless at explaining). Also, does HTC still even manufacture Diamonds?

[Q] No Signal at all after replace the housing

After the replacing of my X1's housing with the new one in the SE Service center I went home gladly with my new X1 housing. I noticed there's an error in signal in my X1 when I was checking my phone at the SE center.. But I thought it was maybe due to poor reception thus I neglected it. (the officer in the SESC say so)
Now I know that there's some new problem arise.. Any idea what might cause this error? the phone can read the Sim card but there is no signal (no connection, no call or no data can be made). i try to check the antenna module, but it seem to be OK (i did not see any problem on it).
the next day i came to the SE center, they said it might be something wrong with the software (since i am used using cooked rom) how come it can make any different while i'm using it before i replace the housing. and they have to take it into the HQ. and guess what, it may take another 6-7 week... WTF
is there anyone having the same problem with me?

Well if you have the tools, you can try openingu p the bottom cover, that little rubber thing where it has the mini sony ericsson logo. Open that rubber up, and you should see a mini screw in the middle, open that up take it out, maybe just give it a quick clean, fit it back properly, and make sure everything is tight and see how that works out.
I've seen/heard a few people having such issue when taking the housing off, and not placing that radio/reception thingy back properly, therefore causing issues with reception.

briian_ said:
Well if you have the tools, you can try openingu p the bottom cover, that little rubber thing where it has the mini sony ericsson logo. Open that rubber up, and you should see a mini screw in the middle, open that up take it out, maybe just give it a quick clean, fit it back properly, and make sure everything is tight and see how that works out.
I've seen/heard a few people having such issue when taking the housing off, and not placing that radio/reception thingy back properly, therefore causing issues with reception.
Click to expand...
Click to collapse
I did it twice, just to make it sure that everything was on their place, also try to flash the ROM, The Radio but still remain the same....
any other suggestion or idea what should I do?

Same problem!
I had disassembled my phone by myself twice; the first time it worked perfectly, the second, unfortunately, it didn't!
I bought a new antenna module for U.S. $10, installed it myself (warranty ended three months ago), walked out of the service centre and voila; I had reception and managed to make a few calls. However, on the way back home, all calls placed while driving dropped every 5km, which means the hand-over between cell towers was failing. The moment I walked home it was dead; no reception whatsoever indoors.
Now the way I see it, this could be due to one of the following two reasons: either the RF power amp failed, which means that most probably the phone needs a new main board (too expensive, not worth it) or something went wrong during the assembly, like the smearing of a sensitive part by skin oil (thus causing a short circuit) or failure to position a connector or multiple ones to connect properly to their respective terminals/connection points.
Upon further investigation, I noticed that my phone wasn't properly grounded; whenever I connected it to a computer to sync using ActivSync or in disk drive mode, I got a small electrical shock (painful though) whenever I touched the phone. This, however, doesn't occur at all when I connect the phone to the wall charger. I disabled USB charging since day 1 of owning my X1i
I believe that the battery cover acts as a ground for the phone electronics; it touches four golden connectors which in turn touch the mini USB port, the GPS/Wi-Fi/Bluetooth antenna, a point on the main board half an inch away from where the loudspeaker is, and the metallic cover placed over the phone RF chips. Failure to ground the phone properly can result in either damaging any of these chips, building up a static charge that affects the antenna performance, or an open-circuit condition for one of the many systems on board.
Since my phone is fully working as a PPC now (PPC functions, Panels, Keyboard, Camera, GPS, Wi-Fi, Bluetooth, etc...) and since I get reception outdoors, and since I have a brand new antenna module, I am guessing that either the RF amplifier is dead, or the housing is ****ed up beyond repair (i.e. it can't be aligned perfectly to get perfect contact on all said points) that it's either shorting a connection, or opening one that is vital for the cellular radio to function properly.
So what to do? Well I forced my phone to do two things:
1. Settings > Phone > Band
- Network type: I chose GSM instead of Auto, as we don't have consumer CDMA in Egypt
- GSM/UMTS Band: I chose the correct band for my provider instead of Auto.
2. Settings > Connections > Advanced Network > Disabled HSDAP
What happened? It worked indoors for a minute, and then stopped working again! Frustrating! So what did I do? I ordered a completely new housing off CNN and will attempt to rebuild the damned thing.
I will update you if I find out anything or reach any results with this phone that I love so much and hate more than anything I have ever hated in my life...

More info!
- During the drive mentioned above, the phone was switching between H, E and G, which means that all three RF chips are, or all components of the whole RF chip if it's one responsible, are working. At one point I got 4 bars of H and call quality was perfect between hand-over failures.
- Before disassembling my phone for the second time, people were complaining about high-pitched static; it can blamed over the mic, the RF (antenna or chip) or humidity levels (which are currently as high as 85%) affecting cellular communication channels.
- Flashing the firmware (R3A Generic UK) and hard-reseting didn't solve the problem.

More Info!
- The battery cover isn't the phone's ground; it's grounded by being connected to four ground points: the mini USB port metallic frame, the GPS/Wi-Fi/Bluetooth antenna ground, a ground point on the main board and the metallic cover over the sensitive RF chips.
- This is definitely an assembly problem. The reception is great outdoors switching between all bands and speeds. On my drive to work today it worked getting G, E, 3G and H all in 4 bars. The signal, however, is completely unstable, jumping from one speed to another. I am more inclinded now to believe that a new housing will fix this problem. Your housing was probably handled poorly at the service centre, which in turn caused this problem.
My advice is to shake them a little bit and see what they will do.

A New Housing didn't fix it!
I purchased a new housing from CNN. It came in good condition. The phone looks brand new now but still no signal. I am sending it in for service. I guess I blew up my Power Amplifiers...
Good luck mate!

melaskalany said:
I purchased a new housing from CNN. It came in good condition. The phone looks brand new now but still no signal. I am sending it in for service. I guess I blew up my Power Amplifiers...
Good luck mate!
Click to expand...
Click to collapse
Same problem haa...
I still waiting for a good news from the service center... I have been waiting for a month..
I wish You a good luck too...

I'm having the same problem. I opened up my phone a few days ago to clean the keyboard. The bottom row wasn't working correctly. Unfortunately after I closed it up again, it wouldn't get any reception (and the keyboard's bottom row was still not working correctly).
So I figured it was the antenna and tried to reposition it. I even removed the rubber layer as described here: http://blog.whitesites.com/How-to-Increase-Reception-on-Sony-Xperia-X1__633958291637656250_blog.htm
Outside I get ok reception, but it's far from stable, inside I get none. And even if I get reception inside, once I pick up the phone, signal drops. So I thought about grounding as well, problem is I even tried rubber gloves and that doesn't solve the problem. I'm afraid replacing the antenna's won't help here and my xperia is dead. Anyone has any other ideas?

Been there too!
I tried the same solution the blog explained. However, I ended up not getting any signal at all. It's only after I purchased a new cellular antenna+buzzer module that the phone started getting an unstable signal outdoors.
Did you notice any small pieces falling off the main board or the housing? It's either a hardware failure or a simple short/open circuit situation that can be fixed in a blink of an eye!

Question
Is there any possible way, hardware or software, to test whether all chips on the main board function properly? I tried the diagnosis tool available here but it doesn't check the chips one by one.

Service Centre
I took my phone to the service centre 6 hours ago. With the new housing on, and new screws that I scored from a secret source of mine, they deemed the phone untouched and serviceable; i.e. it passed for a phone that hasn't been tampered with!
They told me to call back in four days. I will keep you guys updated. Cheers!

I wonder if that'll fix it So to summarize you have:
- new housing
- new screws
- new vibramotor
- new antenna
And those things twice and that fixed it maybe?
I guess it's time for a new phone for me

Vibramotor?
Who said anything about changing the vibration motor? I installed a new antenna + buzzer module; i.e. a new cellular antenna and a new loud speaker (external speaker). The loud speaker is housed within the antenna module. My bad, maybe that part was vague because I never explained it enough.
And yes, it has a brand new housing too. I only installed the lower part though, as the upper part is just fine. Maybe they will fix it man; maybe they won’t I really don't know. I do hope they will fix it though.
I am currently using a backup cheap Nokia and ordered the Sony Ericsson Aspen. If they ever fix my X1 then I can change seamlessly between both phones. If not, then I will just use my X1 as a media/GPS device in my car and an Internet device over Wi-Fi.

Lucky you..... if they can fix yours in a few day... since mine has been in the service centre more than a month, without any news...
they said to me that it will take about 6 week...

What a joke!
The phone remained at the service centre for a week. They called me yesterday, and told me that the phone was fixed and that the total cost was EGP 100 (~U.S. $18). I went over and as soon as I held the phone in my hand to test it, it lost the cellular signal. When placed on the counter, the phone had a constant E signal.
I asked to speak to the manager, who told me that they just reflashed the phone with the latest firmware (Generic UK R3A, which I already had installed). Oh, and before that, he said he was sorry but the phone had a hardware problem and that they don't fix hardware; they only flash firmwares and if that doesn't fix the phone, then the user is pretty much on his own! I refused to receive the phone, so he gave me a refund for my money and promised to have its hardware checked and get back to me in 24 hours!
What a joke, what an f'ing joke! I already regret ordering the Aspen that is due to arrive next week with a friend of mine returning from Paris...

melaskalany said:
The phone remained at the service centre for a week. They called me yesterday, and told me that the phone was fixed and that the total cost was EGP 100 (~U.S. $18). I went over and as soon as I held the phone in my hand to test it, it lost the cellular signal. When placed on the counter, the phone had a constant E signal.
I asked to speak to the manager, who told me that they just reflashed the phone with the latest firmware (Generic UK R3A, which I already had installed). Oh, and before that, he said he was sorry but the phone had a hardware problem and that they don't fix hardware; they only flash firmwares and if that doesn't fix the phone, then the user is pretty much on his own! I refused to receive the phone, so he gave me a refund for my money and promised to have its hardware checked and get back to me in 24 hours!
What a joke, what an f'ing joke! I already regret ordering the Aspen that is due to arrive next week with a friend of mine returning from Paris...
Click to expand...
Click to collapse
OMG...
I do hope that you will get the good news next...

Bad News!
Deep breath... Ok!
Here is the deal: the service centre officially announced that the fault lies within the Mainboard; i.e. my guess that the Radio Frequency (RF) Power Amplifier Chip is toast was correct. They want to charge 90% of the phone's original retail price (which was EGP 4000 = U.S. $700) for a new Mainboard. I replied that that was impossible. They will contact SE's HQ and get back to me on Saturday to see if they can offer any other alternatives.
I guess that is the end of my ride with the X1. I will sorely miss it; it was a great phone while it lasted. Let's hope that the Aspen won't die on me in a year as well...