My phone connects when I get a call but no voice on either end. The only way to get out of this is to reset my phone. Had to do it so much that Ive called in for an exchange under warranty.
They told me it will be a refurb since that is the only thing they can do. I even tried the Kit box with the battery (which they are replacing since my battery is not holding charge) but they are sending it seperately.
My question is for the exchange, is the refurb any good and did it solve your problems?
Is there anyway I can get them to give me a new phone since mine is less than 6 months old.
I did an exchange because one of the keys on the keyboard was going out. The refurb they sent me had the same problem but worse, so I sent it back for another refurb and I'm happy with that one. Somebody once said that after 3 refurb exchanges they'll send you a new one, but I don't work for AT&T so I can't verify if that's correct.
maxh said:
I did an exchange because one of the keys on the keyboard was going out. The refurb they sent me had the same problem but worse, so I sent it back for another refurb and I'm happy with that one. Somebody once said that after 3 refurb exchanges they'll send you a new one, but I don't work for AT&T so I can't verify if that's correct.
Click to expand...
Click to collapse
Uh huh das right
I did a warranty exchange on my tilt because the miniUsb port cracked. The device they gave me was like new, i actually thought it was new, till about a week later i decided to call and check and they told me most likely its a refurb... honestly i can't tell if it is or if its new.
ALso about your issue, did you recently upgrade to a 6.1 rom and not change the radio? that would cause no sound..
double post :/
fone_fanatic said:
I did a warranty exchange on my tilt because the miniUsb port cracked. The device they gave me was like new, i actually thought it was new, till about a week later i decided to call and check and they told me most likely its a refurb... honestly i can't tell if it is or if its new.
ALso about your issue, did you recently upgrade to a 6.1 rom and not change the radio? that would cause no sound..
Click to expand...
Click to collapse
thanks for the info. I did upgrade to 6.1 via HTC website that I think also updated my radio. I currently have radio #1.65.21.18
Could this be my problem?
that is a wm 6.1 radio, but still, some radios don't work well with some roms, check AllTheWay's Ultimate Radio Thread for more info.
I love peoples reasoning for not deserving a refurb. I've worked at places like Dell and Acer and I just love when people argue. "it was new when I bought it"
ChumleyEX said:
I love peoples reasoning for not deserving a refurb. I've worked at places like Dell and Acer and I just love when people argue. "it was new when I bought it"
Click to expand...
Click to collapse
As someone who has been on the receiving end of several Dell computers, you are correct that this argument doesn't hold water since Dell takes pride in the full reconditioning of it's refurbished units.
However, as someone who needed to exchange 4 Tilts within 2 weeks due to the total lack of quality control on [insert random 3rd party company here]'s part, I understand why some people are hesitant to accept a refurb phone.
When I finally had enough of dealing with the warranty group and called business customer care, the woman on the phone transferred me to someone back in Warranty who told me that AT&T doesn't even handle the refurb business, and the entire process (including QC and shipping) is done by a 3rd party company.
Yes you can be very unlucky with refurbs but the same applies with brand new phones too.
fone_fanatic said:
that is a wm 6.1 radio, but still, some radios don't work well with some roms, check AllTheWay's Ultimate Radio Thread for more info.
Click to expand...
Click to collapse
are u saying that there is a better radio for the stock 6.1 rom than what it comes with?
could this be my issue on the new sound?
NotATreoFan said:
As someone who has been on the receiving end of several Dell computers, you are correct that this argument doesn't hold water since Dell takes pride in the full reconditioning of it's refurbished units.
However, as someone who needed to exchange 4 Tilts within 2 weeks due to the total lack of quality control on [insert random 3rd party company here]'s part, I understand why some people are hesitant to accept a refurb phone.
When I finally had enough of dealing with the warranty group and called business customer care, the woman on the phone transferred me to someone back in Warranty who told me that AT&T doesn't even handle the refurb business, and the entire process (including QC and shipping) is done by a 3rd party company.
Click to expand...
Click to collapse
That lady flat out lied to ya, I have personally been in the ATT department were they recondition MOST devices. And yes tilt's are done there as well, to a certain extent, they clean them and replace screens, keypads, basic stuff. I cant even begin to explain the morons working there, my 7yr old could do a better job and he would have fun doing it.
Related
I've installed a few ROMs from this place onto it. I did not SuperCID (just used a HardSPL bypass) it nor SIM Unlock it.
Does this mean that I should be able to undo everything that has been done?
How do I remove HardSPL? Is that possible?
How can I install an original AT&T ROM on it? Where do I find those? I think I found one with Alex's Kitchen, but I'm not sure if that's a full version or what. And what about the AT&T bloat?
Sorry if this is a noob question. I glanced through the Tilt-specific Wiki and the Kaiser Wiki and I didn't see the answer to any of these questions in the FAQs.
see the wiki, there's a howto link for reverting your spl
Oh, awesome. I missed that. I think it was because I was mainly looking through the Tilt-specific Wiki. My mistake.
Here's the thread in case someone else happens accross this one in search of the same advice.
http://cleanimport.xda/index.php?threads/335568/
Just install the original AT&T Rom and you should be fine. I had to send mine in for a warranty exchange last Friday after the radio conked out on it, and got my new one on Monday of this week. Anway, I used the HardSPL too, and I just reflashed the AT&T Rom onto it, put it in the box, slapped the return label on it and sent it on it's merry way
Edit-Somebody on here said they don't check the SPL when they get the defective unit, just that it has the AT&T Rom on it. In fact, I bet they just chuck it in the recyling bin and write it off.
Yeah I'm pretty sure they half inspect the phones. They must get more exchanges than they could deal with. They possibly check the device thoroughly though because it's a high end (dollar) device. Who knows?
I worked in the service department at Best Buy for a while, and I know we didn't check anything when customers returned products. All we did was looked at the stickers on the outside of the products to make sure the serial number, model number, etcetera all matched up, and that was it. As long as those matched up, we could send the devices back to their manufacturers or out to our service centers.
I figured AT&T would operate the same way, but from what I've read on these forums, they do a pretty thorough check. I just wanted to make sure I covered all grounds. Better safe than sorry, y'know?
Yeah, that's true. The guy at the store looked my phone over, and even changed SIM's and agreed something was wrong with the phone's radio, so that's in the notes too.
I found the post I was talking about, it's the first on on the page-
http://forum.xda-developers.com/showthread.php?t=335568&page=23
"Just FYI; I recently returned my 8525 to ATT because it was not charging with the car charger.
I flashed back to the latest ATT ROM and then did a second hard reset. I heard last week from ATT the phone was accepted as a core with no problem.
I was told by a friend at ATT that they don't look at CID, but different splash screens will for sure trip up a return.
Just my experience; hope it helps someone."
Warranty issue?
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
ceo.mtcl said:
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
Click to expand...
Click to collapse
Just call AT$T, they will check your account to see if you are within warranty. If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) It usually arrives within five days. It comes with a pre paid return envelope. Take the battery and sim and back cover off the old phone, put them in the new phone. Drop the old one in the envelope. Drop it in the post and you are all set.
If you fail to send the old one back within the time allotted they will bill your account of the full value of the replacement phone. Quick and easy, my replacement phone is over a year old and has worked flawlessly.
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
KentM said:
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
Click to expand...
Click to collapse
Unless of course it is a battery issue, and they put in a new battery, see that you have used unapproved software and mark your S/N as immediately out of warranty,.....................I'm just sayin................................
You think that's an issue even exchanging it through the mail?
KentM said:
You think that's an issue even exchanging it through the mail?
Click to expand...
Click to collapse
Do you think they stay in business by by just mailing a new phone to anyone who says, " this is broken, give me anew fuze ?'
I just exchanged my tilt today. My screen broke (the colors became all white and inversed and weird) so I called ATT and they told me to go to this special service warranty store. They looked it over quickly and gave me a new tilt no problem... just make sure you flash the original ATT rom back on it. (They didnt notice I broke the VOID sticker in the screwhole hehe)
PS. I got my tilt last April, and I'm not sure how long the warranty lasts. The guy said I have 90 extra days on this new phone.
denco7 said:
<snip> If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) </snip>
Click to expand...
Click to collapse
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
d_stew said:
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
Click to expand...
Click to collapse
Basically , you can have a brand new Fuze the way AT$T and M$ want it, or you can have a Tilt the way you want it. At present there are three times as many custom roms, more ways to customize it and I absolutely will not give up my Tilt screen. After a year of customizing my Tilt to perfection on this site, there is absolutely nothing about the Fuze that interests me.
I'm thinking about sending my Tilt back. It's bricked for some reason. I bought a new (OEM) battery because I thought I had battery problems, still nothing. If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
adstevenson said:
If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
Click to expand...
Click to collapse
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
denco7 I agree entirely with your comments re the importance of a tilting screen but now HTC have developed the Touch Pro 2 (which has a tilting screen) there may soon be a real successor for the Kaiser released to the market. I don't know which providers will pick it up or where it'll be sold though.
Flying Kiwi said:
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
Does the same thing apply if it's not under warranty but has insurance from at&t on it?
Click to expand...
Click to collapse
I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.
duytch said:
I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.
Click to expand...
Click to collapse
i did the mail exchanged and i got a refurbished one it took a week tho but you couldnt tell its refurbished been using it for a couple of months now and it just like brand new
Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?
Traditionally the DSC only carries refurbs in stock. The best way to get a NEW model would be to call the warranty dept over the phone and request a new model. However, it is not a garauntee that they will reissue you a new phone unless they no longer have any seed stock equipment in stock.
But, AT&T fully tests the refurbished models before placing them in stock and should a refurb go bad, then you are welcome to call the warranty dept again stating that the refurb has gone bad and to replace it with a new one so that the problem doesnt continue to happen or get worse.
Lastly, keep in mind that regardless of when you get a phone from the DSC or the Warranty Dept, the ORIGINAL warranty still applies. So they only warranty the phone for 1 year from the original phone purchase date or 90 days if the phone is outside of the 1 year after replacement.
Hope this helps.
Glenn
Oh I think we have an at&t employee or ex employee trolling around the forum.
ChumleyEX said:
Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?
Click to expand...
Click to collapse
I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.
ChumleyEX said:
Oh I think we have an at&t employee or ex employee trolling around the forum.
Click to expand...
Click to collapse
lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.
glennordway said:
lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.
Click to expand...
Click to collapse
Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)
duytch said:
I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.
Click to expand...
Click to collapse
I got my AT&T Tilt exchanged twice at the DSC in San Diego, California. They only carry refurbs but you really couldn't tell (well, I could for the first refurb I got...).
I'm not sure what 'usb/battery problem' you're referring to as my original Tilt that I got back in October 2007 didn't have that problem. Anyway, the two refurbs that I got were already loaded with the 'latest' ROM update released from HTC+AT&T.
Hope it helps.
Just a bit of info.
My dad's star trek's usb port died on him. AT&T sent him a wizard to replace it.
ChumleyEX said:
Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)
Click to expand...
Click to collapse
i do say things like that a lot. besides one of my stores is 2 blocks from the local DSC so it gets said more there than anywhere else.
ok for people who have actually been to a DSC...what is their protocol? do they carefully inspect the devices warranty voiding spots (black void sticker over back housing screw and white water damage pad) and do they inspect for physical damage closely?
delete post
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.
Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.
I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?
There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.
As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy
congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse
Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
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I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
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you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
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I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
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I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
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Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
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That is, unless you want to keep the engraving.
Good luck!
Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.
When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.
screw att. lol
go to the nearby att service center and replace it.
Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.
I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?
Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh
Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
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Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
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I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)
newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
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There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.
ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
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If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
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tenchars
phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!
You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.