Guys,
When I got my P3600 some weeks ago I didn't experience any problems with problems with calls dropping. But ever since I've upgraded to WM6 I am experiencing this problem... the calls drop at random, sometimes I can talk for hours without any disconnect, and sometimes the call drops and I cannot even call the person back... And even after downgrading to the shipped rom, I still have this problem... That made me wonder if maybe I have had problem when I got the device but at that point I was just lucky not to have calls dropping.
Yesterday was the last time a call dropped on me. I couldn't call the person back, the phone didn't establish a new connection. When I finally got the person back on the phone (2 minutes later) he/she said that the whole time she thought I was driving through a tunnel and that I would reconnect because... I stayed connected at the other phone... After 2 minutes, she said, the connection was finally broken and that's when I was able to call again.
So sounds to me that windows mobile disconnects me and that the operators network still keeps my number connected.
Well, needless to say, I want to fix this issue. I have a 3G Vodafone NL subscription but I read that 3G could be the cause of my issue. so I've just disabled 3G. Now I'm just running on GPRS... Which isn't how I want it to stay. Any ideas, same experience/ pointers how to solve this?
Thnx. Arend
Reply from HTC
This is the reply I got from HTC:
Try to remove it off 3G go to settings / phone / band - then select GSM from the top drop down menu.
Should now reset.
If it comes up with an error, turn on flight mode then do the above again.
Click to expand...
Click to collapse
So based on this reply it seems that 3G might be causing my issue.
I replied to HTC:
I have followed your instructions but now I can only use gprs... but I have a 3G subscription with my provider. So even if this workaround works, it's not to my satisfaction.
Pls advice.
Click to expand...
Click to collapse
I'll post their reply.
Further, if someone has more info on the subject please let me know.
Same problem here...
No issues before upgrading to WM6. Sometimes the call drops out after a few minutes, sometimes a few seconds, and sometimes already after a few rings. The other day I had to make a call 5 or 6 times to finish the conversation - very annoying...
I'm running the first official Australian WM6 release for Dopod/HTC, i.e. the one that got pulled off the web for a while. Possibly going to the newer release of the ROM update solves the problem? Even though I think both versions run on the same radio ROM.
I've used the same rom as you to upgrade to WM6. But in my case, even when downgrading to the shipped rom, I still had calls dropping. And like you, sometimes after minutes, seconds etc.
Still having no drops since I have turned 3G off. But I just wanted to look something up on the internet... took minutes to get the info on my screen with GRPS, so it's not much like a solution.
This is the reply of HTC:
Dear sir,
Regarding your situation with the device , I would suggest you, to? resolve your issue with the network coverage ,to practice a hard reset on your mobile with the following step:
START -> Setting->System->CLEAR STORAGE and follow the procedure, if you have already done this manipulation , I would direct you? to this service and check the right number on this area with your network ush the green button to call->then go to menu-> option ->Services->select the on the following list ->Voice mail etc-> and then get setting -> and check that the number is right with your network provider.
Click to expand...
Click to collapse
Needless to say, but I'll say it anyway, I have performed hard resets... indeed, multiple
The second action they adviced, sounded a bit strange to me. But when I retrieved the settings I saw that there was no number filled in for voicemail. So I've entered 1233 (Vodafone NL voicemailnumber).
So maybe the last action has nothing to do with my issue, but who knows.
So now I am running again on 3G. I'll keep y'all posted.
Just checked it on my device and there is already an entry under voice mail. So I severly doubt that it has anything to do with the voice mail settings, too.
No, I guess you are right.
Further, since I am running 3G my signal I noticed my signal is weaker then running GPRS-only. My calls have not dropped since but I do get complaints that people sometimes cannot hear what I say because my line goes dead, and a moment later it's back again.
I've got another reply from HTC:
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If a hard reset didn't solve the problem and the problem only occurs when switching to 3G, than this can be caused by the following;
1. Problem with the device.
2. Problem with the network, ???
I would suggest to test your SIM in another HTC device with 3G and see what happens. If it happens again than it is a? problem with the network. If it works with that 3G device than it could be a faulty device. The experience is that it is related to the 3G network himself. If it is a network issue, than you can ask them to deactivate the 3G/HSDPA.
We can't find this out for you in the UK, you need to see if you could determine the problem yourself.
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Thus the support of HTC.
So now I have written an email to vodafone. I'll keep you posted.
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Barichon said:
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Click to expand...
Click to collapse
Ok... but I'm somewhat confused... are you experiencing the same problem with 1.41.00.11? Or did you solve the problem by flashing to 1.41.00.11?
2----> solve by reflashing with 1.41.00.11
Ok, I've upgraded to 1.41.00.11.
So far, I've experienced no calls dropping on me.
Nevertheless, I've also made a phonecall to Vodafone explaining the issue. They acknowlegde the issue... SAY WHAT?!! Yes... they acknowledge the issue and recommend turning the device to GRPS only. WHAT?!!.. Chill, they can at least try that, who knows, maybe I would have said yes.
So, I explained GPRS only is not an option since it is a tiny bit slower then what I am paying for.
They've put the call through to their 2nd line and keep me informed. So as soon as I hear something I will get back to you.
ps. What I found very great is that they did not cut it off with "Ow, you are using the HTC P3600... I'm sorry, we do not support that device." Vodafone NL, keep up this great level of support!
Ok, so far I've heard nothing from Vodafone. And so far I have had one call that dropped. So although that is a huge improvement, it still sucks.
So... now what? The way I see it:
1. I want to have fast internet on my PDA (3G), so only GPRS is not an option
2. There are problems with the 3G network which make calls drop every now and then
3. Vodafone isn't going to fix this in a short period of time.
So the question is: what is more import to me: 3G or a reliable phone connections?
The answer is: reliable phone connection.
So I will switch my network to GSM instead of auto and when
I really need fast internet I will switch to 3G.
Case closed... well, not really... but still, case closed.
Hi
I think is not the operator problem and could be the phone problem, I am using the D810 in Singapore with Starhub and have the same problem with drop calls once I use 3G network. If I switch to GSM only than is perfect no drop calls and calls quality improve also.
So sad having a 3.5G phone and can't use 3.5G service
Could be, but HTC and Vodafone confirmed me that it has to do with the 3G network. And I do not want to know the technical details about all that so I'll leave it at that.
My TyTN II is no more than one month old. Radio and ROM are all stock and I never tried any custom ROMs nor did I install hardSPL on it. The problem is all of a sudden I can't make any calls. If I dial a number it just says Call Ended following with couple of silent beeps. If someone call me they got to my voicemail. The strange thing is that after couple of retries, it works, I can make a call but then after another try, it stops working again.
In all that time, sending and receiving SMS works normally.
And now the very strange part of the problem. If I switch to 3G mode, everything is ok. No problems at all. If I switich back to GSM only mode, the problem is back.
I've contacted HTC in my country (I'm somewhere in Europe ) and all they can say is, hard reset your phone and if that does not work, send it for repair.
I consider that a valid response and I'm about to do just that but before I go and erase all of my applications and settings from my phone (which will take me ages to get them back) I was wondering if someone has previous experiance with this sort of a problem and if it can be fixed without hard reseting the phone.
I have the same issue but when I turn G3 mode ON. I can not make call with auto G3 mode on (I have to try a lot of times to make a simple call). If I use only GSM its works ok.
Zol
I have the same problem, i cannot make a call on 3g network only on GSM. I took the phone to the service and they said i had to change the motherboard it costs ~335 EUR. F*ck
Can anybody tell me an alternative solution?
Hi there,
I'm going crazy with my Touch Diamond. Since I have it, I've tried to test every functions except for videocalls. Now that I'm testing it i get an error which (roughly) says "Failure on videocall; what do you wish to do?" and I get four options "Try again, Make a voice call, Send SMS, Send MMS".
Has any of you had the same problem? If so, little help?
I tried to search the forum, the web, I called the operator and was told that there is no special configuration needed (not surprised), and i still can't make a video call.
Thanks to you all
I have the original Portuguese HTC Rom 2.03.410.1
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Updated:
I tried to change Connection settings for Sel. Networks to "TMN Internet", soft reseted, made a video call and worked.
Then I change it back to "My Work Network", soft reseted, made a video call and ... worked.
I don't know if this was a coincidence or not, but it solved my problem
hi,
I am facing a problem with my kaiser.
I've been having it for 1 year now, changed lots of roms and was working perfectly.
Suddenly now i am facing problems with the phone.
I am having a full signal but when they call me most of the times it doesn't ring and after 4-5 minutes i receive a message from my provider that i have missed calls.
Also when i call someone the phone hangs up after 1-2 minutes of conversation.
There are times that is loosing signal, can't find network etc..
I am facing lot's of strange problems, i tried changing all kind of Radios and ROMs but nothing fixed this problem
Anybody has an idea?
Well, I know this isn't too helpful, but can you try your sim in another phone to see what happens?
Oh and can you share more about where you are and whats on your phone?
hi and thanks for your reply
i am from Cyprus using the CYTA-VODAFONE provider.
i have the PDAcorner Ultimate v2 ROM installed but as i have stated above, i have tried also other ROMS including the original rom that was originally installed on the phone.
What radio do you have installed?
i tried from 1.65 many version to 1.71..
finaly the local htc service center told me that the problem is with the power module chip, and that is not replaceable.
anybody knows if this is right?
I'm experiencing reception problems with my phone. The first two weeks this was not a problem but end of last week and yesterday and today I'm having troubles with the phone. I have between 2-5 bars (average 3) when talking and I'm always calling from the exact same location and same room (working from home).
The problem is that after a few minutes I can't hear the other person. The person calling me can hear me without problems but I can't hear him. So I hang up, call back and the same happens after a few minutes.
I have tried with and without headset and also tried to soft reset it without result. Any ideas what to do? Anyone else experiencing the same problem?
Laban said:
Any ideas what to do? Anyone else experiencing the same problem?
Click to expand...
Click to collapse
No idea sorry! But I don't have that problem. Do u have a SIM card from another provider to check?
Mar'Cel said:
No idea sorry! But I don't have that problem. Do u have a SIM card from another provider to check?
Click to expand...
Click to collapse
Yes, I might be able to try that or I'll try to get it replaced. Looks like no one else is experiencing the same.
I to am having some serious Reception issues but im with Optus in Australia. When on 3G at home.. cant make or take calls. So i have turned it to just GSM so i can get calls and make them.. Sometimes I did get calls and messages on 3G at home.. but today, it just wouldnt do anything..
There are updates from other counties which seem to have a radio update.
http://forum.xda-developers.com/showthread.php?t=514092&page=1
Hi,
Is there any way just to extract the Radio upgrade ?
I have my Diamond 2 in french, and want to keep it like that.
I wrote to the french HTC Support, and they just ask me to :
- Hard reset the phone : Done and useless
- Change the sim card : not done as the sim card I used is completely new
- Disable encryption : disabled and useless....
So the only solution will be a radio upgrade only.
Thanks
F.