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Calls drop

Guys,
When I got my P3600 some weeks ago I didn't experience any problems with problems with calls dropping. But ever since I've upgraded to WM6 I am experiencing this problem... the calls drop at random, sometimes I can talk for hours without any disconnect, and sometimes the call drops and I cannot even call the person back... And even after downgrading to the shipped rom, I still have this problem... That made me wonder if maybe I have had problem when I got the device but at that point I was just lucky not to have calls dropping.
Yesterday was the last time a call dropped on me. I couldn't call the person back, the phone didn't establish a new connection. When I finally got the person back on the phone (2 minutes later) he/she said that the whole time she thought I was driving through a tunnel and that I would reconnect because... I stayed connected at the other phone... After 2 minutes, she said, the connection was finally broken and that's when I was able to call again.
So sounds to me that windows mobile disconnects me and that the operators network still keeps my number connected.
Well, needless to say, I want to fix this issue. I have a 3G Vodafone NL subscription but I read that 3G could be the cause of my issue. so I've just disabled 3G. Now I'm just running on GPRS... Which isn't how I want it to stay. Any ideas, same experience/ pointers how to solve this?
Thnx. Arend

Reply from HTC
This is the reply I got from HTC:
Try to remove it off 3G go to settings / phone / band - then select GSM from the top drop down menu.
Should now reset.
If it comes up with an error, turn on flight mode then do the above again.
Click to expand...
Click to collapse
So based on this reply it seems that 3G might be causing my issue.
I replied to HTC:
I have followed your instructions but now I can only use gprs... but I have a 3G subscription with my provider. So even if this workaround works, it's not to my satisfaction.
Pls advice.
Click to expand...
Click to collapse
I'll post their reply.
Further, if someone has more info on the subject please let me know.

Same problem here...
No issues before upgrading to WM6. Sometimes the call drops out after a few minutes, sometimes a few seconds, and sometimes already after a few rings. The other day I had to make a call 5 or 6 times to finish the conversation - very annoying...
I'm running the first official Australian WM6 release for Dopod/HTC, i.e. the one that got pulled off the web for a while. Possibly going to the newer release of the ROM update solves the problem? Even though I think both versions run on the same radio ROM.

I've used the same rom as you to upgrade to WM6. But in my case, even when downgrading to the shipped rom, I still had calls dropping. And like you, sometimes after minutes, seconds etc.
Still having no drops since I have turned 3G off. But I just wanted to look something up on the internet... took minutes to get the info on my screen with GRPS, so it's not much like a solution.

This is the reply of HTC:
Dear sir,
Regarding your situation with the device , I would suggest you, to? resolve your issue with the network coverage ,to practice a hard reset on your mobile with the following step:
START -> Setting->System->CLEAR STORAGE and follow the procedure, if you have already done this manipulation , I would direct you? to this service and check the right number on this area with your network ush the green button to call->then go to menu-> option ->Services->select the on the following list ->Voice mail etc-> and then get setting -> and check that the number is right with your network provider.
Click to expand...
Click to collapse
Needless to say, but I'll say it anyway, I have performed hard resets... indeed, multiple
The second action they adviced, sounded a bit strange to me. But when I retrieved the settings I saw that there was no number filled in for voicemail. So I've entered 1233 (Vodafone NL voicemailnumber).
So maybe the last action has nothing to do with my issue, but who knows.
So now I am running again on 3G. I'll keep y'all posted.

Just checked it on my device and there is already an entry under voice mail. So I severly doubt that it has anything to do with the voice mail settings, too.

No, I guess you are right.
Further, since I am running 3G my signal I noticed my signal is weaker then running GPRS-only. My calls have not dropped since but I do get complaints that people sometimes cannot hear what I say because my line goes dead, and a moment later it's back again.
I've got another reply from HTC:
---
If a hard reset didn't solve the problem and the problem only occurs when switching to 3G, than this can be caused by the following;
1. Problem with the device.
2. Problem with the network, ???
I would suggest to test your SIM in another HTC device with 3G and see what happens. If it happens again than it is a? problem with the network. If it works with that 3G device than it could be a faulty device. The experience is that it is related to the 3G network himself. If it is a network issue, than you can ask them to deactivate the 3G/HSDPA.
We can't find this out for you in the UK, you need to see if you could determine the problem yourself.
---
Thus the support of HTC.
So now I have written an email to vodafone. I'll keep you posted.

Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly

Barichon said:
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Click to expand...
Click to collapse
Ok... but I'm somewhat confused... are you experiencing the same problem with 1.41.00.11? Or did you solve the problem by flashing to 1.41.00.11?

2----> solve by reflashing with 1.41.00.11

Ok, I've upgraded to 1.41.00.11.
So far, I've experienced no calls dropping on me.
Nevertheless, I've also made a phonecall to Vodafone explaining the issue. They acknowlegde the issue... SAY WHAT?!! Yes... they acknowledge the issue and recommend turning the device to GRPS only. WHAT?!!.. Chill, they can at least try that, who knows, maybe I would have said yes.
So, I explained GPRS only is not an option since it is a tiny bit slower then what I am paying for.
They've put the call through to their 2nd line and keep me informed. So as soon as I hear something I will get back to you.
ps. What I found very great is that they did not cut it off with "Ow, you are using the HTC P3600... I'm sorry, we do not support that device." Vodafone NL, keep up this great level of support!

Ok, so far I've heard nothing from Vodafone. And so far I have had one call that dropped. So although that is a huge improvement, it still sucks.
So... now what? The way I see it:
1. I want to have fast internet on my PDA (3G), so only GPRS is not an option
2. There are problems with the 3G network which make calls drop every now and then
3. Vodafone isn't going to fix this in a short period of time.
So the question is: what is more import to me: 3G or a reliable phone connections?
The answer is: reliable phone connection.
So I will switch my network to GSM instead of auto and when
I really need fast internet I will switch to 3G.
Case closed... well, not really... but still, case closed.

Hi
I think is not the operator problem and could be the phone problem, I am using the D810 in Singapore with Starhub and have the same problem with drop calls once I use 3G network. If I switch to GSM only than is perfect no drop calls and calls quality improve also.
So sad having a 3.5G phone and can't use 3.5G service

Could be, but HTC and Vodafone confirmed me that it has to do with the 3G network. And I do not want to know the technical details about all that so I'll leave it at that.

Tytn II Sending SMS Issues

Hi Guys,
Ive spent the last 4 hrs trying to figure this problem out and i still cant fix it. This evening i upgraded my HTC branded TyTn II with the official WM 6.1 rom from the e-club aussie website. All went well and when i started up my device everything seemed fine. i was able to send a mms and make a call and i even received a sms from a mate. The problem started when i tried to reply to the sms. i kept getting an error saying " Your Txt Message Could Not Be Sent " and at the bottom of the screen i get a msg saying "error synchronizing". i have no idea what could be wrong? i tried doing a hard reset and even reverting back to WM 6.0 i still get the same problem. I have had this phone for months and nothing like this has ever happened. I am on the Telstra network.
Please any help would be greatly appreciated i cant have my phone not being able to send sms and not being able to receive mms!! as these are the features i use everyday!!

Dabuntz said:
"Your Txt Message Could Not Be Sent " and at the bottom of the screen i get a msg saying "error synchronizing".
Click to expand...
Click to collapse
Just had this today myself. I'm not an expert here, so there will probably be more intelligent replies, but try this.
Be sure that ActiveSync isn't running in the background and that you set your connections to point to your GSM carrier, and Internet, rather than work network. See if that does it.

I had this issue with a ROM a while back.. it usually only happened when in landscape mode.. and also happened when another message or phone call was incoming.
Would be useful to see if this is a ROM related problem or a Radio related problem though.
Have you tried another radio?

Or disable 3G and force a pure GSM band.
I had this issue with several phones...

BillTheCat said:
Just had this today myself.
Click to expand...
Click to collapse
Also happened to me for the first time at 2:52pm today. I was using my Tilt in landscape mode, and immediately after the error came up, I received a text message. I then tapped to retry the send, and it worked.
Hopefully this is just a hiccup with the network...

I am from the UK and have been having the same problem over the last couple of days, aswell as the data not working either!
Phone my supplier (T-Mobile UK) and they said the data was caused by the 3G network being down but couldnt explain the text problem, they sent me some settings and restarted the phone and it seems to now work!

gidwick said:
I am from the UK and have been having the same problem over the last couple of days, aswell as the data not working either!
Phone my supplier (T-Mobile UK) and they said the data was caused by the 3G network being down but couldnt explain the text problem, they sent me some settings and restarted the phone and it seems to now work!
Click to expand...
Click to collapse
Yeah it finally started to work today!!! i dont know what was wrong i called up telstra and abused them a bit and then a couple of hours later it started to work haha i think it probably was a network issue.
thanks for all your help guys

Serious reception problems

I'm experiencing reception problems with my phone. The first two weeks this was not a problem but end of last week and yesterday and today I'm having troubles with the phone. I have between 2-5 bars (average 3) when talking and I'm always calling from the exact same location and same room (working from home).
The problem is that after a few minutes I can't hear the other person. The person calling me can hear me without problems but I can't hear him. So I hang up, call back and the same happens after a few minutes.
I have tried with and without headset and also tried to soft reset it without result. Any ideas what to do? Anyone else experiencing the same problem?

Laban said:
Any ideas what to do? Anyone else experiencing the same problem?
Click to expand...
Click to collapse
No idea sorry! But I don't have that problem. Do u have a SIM card from another provider to check?

Mar'Cel said:
No idea sorry! But I don't have that problem. Do u have a SIM card from another provider to check?
Click to expand...
Click to collapse
Yes, I might be able to try that or I'll try to get it replaced. Looks like no one else is experiencing the same.

I to am having some serious Reception issues but im with Optus in Australia. When on 3G at home.. cant make or take calls. So i have turned it to just GSM so i can get calls and make them.. Sometimes I did get calls and messages on 3G at home.. but today, it just wouldnt do anything..
There are updates from other counties which seem to have a radio update.
http://forum.xda-developers.com/showthread.php?t=514092&page=1

Hi,
Is there any way just to extract the Radio upgrade ?
I have my Diamond 2 in french, and want to keep it like that.
I wrote to the french HTC Support, and they just ask me to :
- Hard reset the phone : Done and useless
- Change the sim card : not done as the sim card I used is completely new
- Disable encryption : disabled and useless....
So the only solution will be a radio upgrade only.
Thanks
F.

[Q] Viva incoming SMS issue and missed incoming calls

Hi, I am a recently registered user but a longtime "lurker" on the Opal section of xda.
I've bought my girlfriend an opal, roughly a year ago, and in three months or so she started complaining about some issues of the phone:
- From time to time she cannot send me SMSs, she just keep receiving the "cannot send sms" error
When this happens, she usually:
- Cannot establish an outgoing call, and more important,
- She cannot even receive any incoming call despite the mobile being connected to the network, and free, so that the caller just get a "no answer" while she doesn't even have neither a missed call report nor any ringtone deployed.
- Receive incoming SMSs
I've already tried to solve the problem in various different ways, including(of course) looking for help in existing threads, flashing a new rom on the phone resetting more than once.
I'm just stuck on a dead point, as of now.
Do you have an idea on how to solve such issues?
The only "fix" we found was to activate airplane mode then deactivate it to restart the network connection.
I think it is something related to the radio part of the OS but i couldn't find different radios to flash on.
Thanks in advance!

Hi Paperboy,
your problem is contained into 2 possibilities:
Your Network Setting (the SMS provider number)
Your OS (most propable)
I guess the best remedy is to use the official ROM (WM 6.1 Professional). You may have used unstable ROMs that caused such a mess.
Unfortunately, I merely found the Arabic ROM (It can be changed to English from (Settings>> Multilanguage Support).
WM 6.1 Arabic ROM
Hope it helps somehow.

Actually, I think it's neither of two.
I checked more than once the provider settings, including the sms service center. Actually if it is not correct, she'd never be able to send messages, while the "hangs" are just...random.
On the os side, i think it's not a matter of roms, mainly because i flashed as a consequence of months of frustration with the original rom.
Any other ideas?
btw, thanks for your advice!

DaPaperboy said:
Actually, I think it's neither of two.
I checked more than once the provider settings, including the sms service center. Actually if it is not correct, she'd never be able to send messages, while the "hangs" are just...random.
On the os side, i think it's not a matter of roms, mainly because i flashed as a consequence of months of frustration with the original rom.
Any other ideas?
btw, thanks for your advice!
Click to expand...
Click to collapse
it happens to me sometimes, when a message will just not go. i think its network/radio related, but it happens to me very less. i havent seen any radio's either.
sorry, i know, i could not help...

At least I'm not alone! Let's hope the gurus have a solution!

DaPaperboy said:
At least I'm not alone! Let's hope the gurus have a solution!
Click to expand...
Click to collapse
Hey there. I cant help but laugh, I had the exact same problem when i first got my phone and I used to think its a problem with the network but it isn't, if you haven't changed the stock OS/ROM, thats your issue, Flash an new ROM and it should resolve your problem.
(I recommend the pajerm RC3 ROM)
(Take care to backup all data, use outlook to backup all your contacts and stuff).
If that doesn't resolve your problem, post back. Best o' luck.

karthiksk said:
Hey there. I cant help but laugh, I had the exact same problem when i first got my phone and I used to think its a problem with the network but it isn't, if you haven't changed the stock OS/ROM, thats your issue, Flash an new ROM and it should resolve your problem.
(I recommend the pajerm RC3 ROM)
(Take care to backup all data, use outlook to backup all your contacts and stuff).
If that doesn't resolve your problem, post back. Best o' luck.
Click to expand...
Click to collapse
Actually I flashed that exact ROM, still experiencing issues, though.

DaPaperboy said:
Actually I flashed that exact ROM, still experiencing issues, though.
Click to expand...
Click to collapse
Okay this issue is rather different, What is certain is that the issue is not on the software side. Either your phone is konk or its the service, check the same SIM on a different phone, see if you face the same issue, if you do then its your network (which I know You said is unlikely, but no harm in making sure right?) If on the other hand, the phone works perfectly fine, then you have a problem with your phone's hardware in which case you need to get it check and probably serviced, worst case, get the handset replaced (if its under warranty).
Best o' luck

Try THIS ROM and report...Has a variety of apps as add on...Hope it works for you.

I'll give a try!
Thank you anyway!

DaPaperboy said:
I'll give a try!
Thank you anyway!
Click to expand...
Click to collapse
Dont lock your phone with the default windows lock.....(use S2U2)
I know its strange but this helps, and do restart your phone every third day....

Issue Not Solved, but figured out
The HTC opal is sort of incompatible with certain carriers around the world, and this issue does not apply to all opals, only some of them have an issue. For example my phone has this issue with Airtel in my country. The phone seems to work fine with every other carrier. I think I might have to change my damn network again!

is it possible to turn off the thread view in opal??pls hlp

Dropping calls and not sending sms

I got my Optimus 2x Today, the one from Netherlands. And I have a big problem. I can't make calls. When I dial the number, it is calling and after 10-15 seconds it disconnets. Happens everytime, anywhere i call. I tried Hard Reset 2 times, but it haven't fixed that problem.
And also I can't send massages, they are just not send, and there appears that ! warning yellow triangle.
I switched my SIM card back to my old phone (I8910 Omnia HD) and everything works on it like a charm...
I don't know what to do now

You would need to add your providers account information to your phone. I'm far away from being a specialist in these things, so please wait for some one else to help you. But it's not a big deal to get your phone running properly.
Slap me if I'm wrong.

Kind off experiencing the same, although it is not constantly, but intermittent for me. however when phone calls start to fail they keep on failing, untill i pull the battery after which it works for awhile.
I am now having this with wifi aswell ....
Was i too ambitious removing those apps, following that other thread ? ill install a different launcher and see if that changes anything ....

ZajacPL said:
I got my Optimus 2x Today, the one from Netherlands. And I have a big problem. I can't make calls. When I dial the number, it is calling and after 10-15 seconds it disconnets. Happens everytime, anywhere i call. I tried Hard Reset 2 times, but it haven't fixed that problem.
And also I can't send massages, they are just not send, and there appears that ! warning yellow triangle.
I switched my SIM card back to my old phone (I8910 Omnia HD) and everything works on it like a charm...
I don't know what to do now
Click to expand...
Click to collapse
For dutch users there is a vip service, try registering and contact lg through http://www.canyouhandlethespeed.nl/. They can help by your problem or send you a new phone if needed.
Sent from my LG-P990 using XDA App

DenZj said:
For dutch users there is a vip service, try registering and contact lg through http://www.canyouhandlethespeed.nl/. They can help by your problem or send you a new phone if needed.
Sent from my LG-P990 using XDA App
Click to expand...
Click to collapse
I have been to the Orange shop yesterday in my city, they checked my sim and said that this is a fault of sim card. They gave me a new card and now everything works like a charm.

I've had the same problems and also some noise when coming near monitors (didnt had this with any previous phones) so I decided the cancel my contract renewal with this phone. Returned it to T-mobile and i'll just wait a few more months to see what will come! I just didn't want to take a risk to use the VIP service within the 7 days you can decide to agree on the contract or not. And also, having to use the VIP service while your phone is just 2 days old gives me a bad feeling about this phone (also reading other stories about bugs and stuff).
- SnEAky

Arawac said:
Kind off experiencing the same, although it is not constantly, but intermittent for me. however when phone calls start to fail they keep on failing, untill i pull the battery after which it works for awhile.
I am now having this with wifi aswell ....
Was i too ambitious removing those apps, following that other thread ? ill install a different launcher and see if that changes anything ....
Click to expand...
Click to collapse
I have exactly the same problem with calls as you. An issue this huge is intolerable in a 500€ phone or, well, any phone. I think I'll have to ask for a new device or a refund. I'm really dissapointed, I really liked the phone otherwise.

Try another sim card in the O2X. If the phone still does it then it is faulty.

ULJ said:
Try another sim card in the O2X. If the phone still does it then it is faulty.
Click to expand...
Click to collapse
Already did, it happened with two different sim cards. The phone is clearly faulty.

Arawac said:
Kind off experiencing the same, although it is not constantly, but intermittent for me. however when phone calls start to fail they keep on failing, untill i pull the battery after which it works for awhile.
I am now having this with wifi aswell ....
Click to expand...
Click to collapse
I am having the same problem. Any solution for this except changing to 2g? Data is disconnected when I checked in the settings. It is constantly trying to reconnect.
When this happens, I can't receive/send sms or make calls. The only way is to restart the device.
This only happens at some locations (i.e. my workplace) but doesn't encounter this problem at home.
Is this a problem with the kernel, radio, or hardware?
I am on MCR r10 by the way.
Radio/baseband: 1035.21_20110315
Kernel: Tried all available kernels and still getting the same problem.