Database Develop

Hard resetting a Kaiser...

Hi All. I need to reset my O2 XDA Stellar which I think is a Kaiser.
I'm working away from home and have only had the device for a few days. For reasons I won't bore you with, I need to HARD reset the device. I *thought* it was a case of pressing the two 'minus' signs on the keyboard whilst holding in the soft reset button with the stylus - but this isn't working...it just keeps SOFT resetting. Anyone got any suggestions where I'm going wrong??
Thanks and Merry Christmas to all

To hard reset the kaiser, soft reset it with the stylus then quickly press and hold the two soft buttons on the front, this should allow you to hard reset it. Works ok for me.

this is from the htc tytn 2 manual. you can download it from htc.com
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device.
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen: you see the warning that all info on the phone will be deleted...
3.Release the two SOFT KEYs, and then press the phone/call button on your device.

Thanks...
Thank you both. Can I just check what is meant by 'soft keys'? is it the two '-' BUTTONS on the fold down keyboard?
Thanks
Steve

Soft Key Locations
stevep said:
Thank you both. Can I just check what is meant by 'soft keys'? is it the two '-' BUTTONS on the fold down keyboard?
Thanks
Steve
Click to expand...
Click to collapse
Yes, or the corresponding 2 keys on either side of the D-Pad, inboard from green Send Key and red End Key.

Cheers
Thanks for the clarification...

i have a question
is using the 'clear storage' program and typing 1234 then yes the same thing as the method above in post number 3?

Thanks
Very Helpful. Thanks.
Having trouble installing 2dTouch & was running Kaiser Tweaks.
What a Newb I am... ;(
neotekz said:
this is from the htc tytn 2 manual. you can download it from htc.com
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device.
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen: you see the warning that all info on the phone will be deleted...
3.Release the two SOFT KEYs, and then press the phone/call button on your device.
Click to expand...
Click to collapse

quaa said:
i have a question is using the 'clear storage' program and typing 1234 then yes the same thing as the method above in post number 3?
Click to expand...
Click to collapse
Yes, it is the same.

After I hard reset I continually get the "Tap your screen to set up the device" followed by the "Customizing Device" 3 second countdown.
When I hit the reset button before the 3 second countdown expires it brings me back to "Clearing memory" followed by "Tap your screen..." followed by "Customizing device" again.
It's like an endless loop.
How do I break it?

yourmom1138 said:
After I hard reset I continually get the "Tap your screen to set up the device" followed by the "Customizing Device" 3 second countdown.
When I hit the reset button before the 3 second countdown expires it brings me back to "Clearing memory" followed by "Tap your screen..." followed by "Customizing device" again.
It's like an endless loop.
How do I break it?
Click to expand...
Click to collapse
U need to wait and let the customization make its work, after the customization the phone will softreset on its own. So just make a hardreset and wait until the phone reboots on its own.
For u other guys, check my signature to see what hardreset means, there is also a pic for u.

yourmom1138 said:
After I hard reset I continually get the "Tap your screen to set up the device" followed by the "Customizing Device" 3 second countdown.
When I hit the reset button before the 3 second countdown expires it brings me back to "Clearing memory" followed by "Tap your screen..." followed by "Customizing device" again.
It's like an endless loop.
How do I break it?
Click to expand...
Click to collapse
To eliminate bloatware you have to soft reset after the screen alignment taps and before the customizations in three seconds screen appears. Right when the screen changes to the 6.1 desktop.
If the C. in three screen appears, it is too late and you have to Hard reset all over again

Hi Guys
Got a problem, I've just decided to use my Kaiser and have forgotten the pass and i have tried everything to hard reset but just doesn't wanna know, any suggestions.
I have also googled it etc i've been on it now for 2 hours and now, please help!

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Plus the stylus on the bottom at the same time................ Please read before asking...............

pyraxiate said:
Plus the stylus on the bottom at the same time................ Please read before asking...............
Click to expand...
Click to collapse
I don't think he was asking how, he appeared to know how, he was stating that it doesn't work.
Using clear storage in the program menu will do the same thing.
If after you do the soft key , soft reset thing you don't get the warning screen, then you are not doing it right. Keep trying . If you have big fat fingers like me, you have to do it several times before you get the buttons pressed right.
Try using two pencils or something to make sure you are pressing the soft keys all the way down.

pyraxiate said:
Plus the stylus on the bottom at the same time................ Please read before asking...............
Click to expand...
Click to collapse
Hi if that was directed at me, then I know all this already, it's just not working.
I have tried to install a new rom but just doesn't wanna know.
Any help is appreciated
Thanks very much denco, 2 pens did the trick.

After WM6.1---Bricked?

Installed "Official" WM6.1 today, and inserted my storage card, and did a Sprite Backup Restore.
Now, my Tilt is stuck on the Sprite Backup screen, with a line stating
"Restore Progress"
and below that, in RED, it says RESETTING DEVICE...
In the center of the screen is the windows 4 color circle...not moving.
ON/OFF button works. When screen dims, touching restores to BRIGHT.
No other buttons work.
Tried hard reset...both green and red phone buttons and the soft reset button. Still returns to the same screen.
Any suggestions>

jdwilson said:
Installed "Official" WM6.1 today, and inserted my storage card, and did a Sprite Backup Restore.
Now, my Tilt is stuck on the Sprite Backup screen, with a line stating
"Restore Progress"
and below that, in RED, it says RESETTING DEVICE...
In the center of the screen is the windows 4 color circle...not moving.
ON/OFF button works. When screen dims, touching restores to BRIGHT.
No other buttons work.
Tried hard reset...both green and red phone buttons and the soft reset button. Still returns to the same screen.
Any suggestions>
Click to expand...
Click to collapse
what does the hard reset screen look like?

if you saved your device using spirite backup probably did a full back up which was based on a 6.0 ROM. IF this is the case I am sure trying to install a 6.0 ROM backup onto a 6.1 ROM will not work

After doing the hard reset, it goes back to the sprite backup screen.

jdwilson said:
After doing the hard reset, it goes back to the sprite backup screen.
Click to expand...
Click to collapse
Umm No.
What did you do to "Hard Reset"?

JimmyMcGee said:
Umm No.
What did you do to "Hard Reset"?
Click to expand...
Click to collapse
he said he pushed the send and end key buttons while pushing the stylus into the reset hole
push the two buttons right next to the send/end keys (called the soft keys), while pushing the reset button in the hole. You should end up at a white-colored screen with instructions on it. Just follow the instructions to hard reset

Got it working OK now. One last hard reset before using as a paper weight and (must have scared it!) It acually hard reset correctly.

Here's a question or you more experienced guys...I bought my Tilt second hand off of someone, and the soft reset hole doesn't do anything. I press the stylus in it like I used to do to soft reset my Hermes, and nothing. It doesn't press anything in.
If I do the upgrade, and need to do a hard reset, how can I do that without a functioning soft reset hole? I'm not sure if I should try the upgrade now...

over at tiltsite (if my memory serves me correctly) a couple people said the same thing and they said after 10-15 minutes it fixed itself
*edit* it was actually on here just another thread sorry

dzelaya18 said:
Here's a question or you more experienced guys...I bought my Tilt second hand off of someone, and the soft reset hole doesn't do anything. I press the stylus in it like I used to do to soft reset my Hermes, and nothing. It doesn't press anything in.
If I do the upgrade, and need to do a hard reset, how can I do that without a functioning soft reset hole? I'm not sure if I should try the upgrade now...
Click to expand...
Click to collapse
You could always pull the battery to do a soft reset. Not sure if holding down the soft keys while putting the battery back in will let you hard reset, though. Give it a try and let us know.

If you don't have a Reset Hole I guess you could Hard Reset with Clear Storage. Yes?

THESE are the soft keys.....
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Push both tightly WHILE pushing in the soft reset key on the bottom

gthing: That's an idea. I'll have to try that out, thanks.
JimmyMcGee: True, I thought about that. I was thinking if I got stuck and wasn't able to get to the today screen, though.
pyraxiate: Was that for me? Did you read my post? The soft reset hole is broken and does not function.
Thanks everyone. I guess I'll go ahead and make the plunge.

dzelaya18 said:
pyraxiate: Was that for me? Did you read my post? The soft reset hole is broken and does not function.
Click to expand...
Click to collapse
Nope friend. That was meant for the guy who was hitting the green and red buttons ( send and end ). I just happened to have the pic i made saved in my photobucket and decided to link it to be sure there was no confusion.
Also, without a soft reset button working you CAN take the battery out, ( leave out a few seconds ) hold in both softkeys and put the battery back in. Once the battery is in ( still holding the softkeys) press the power button in.... I just tested and it worked

There should be a FAQ. Do not EVER use Sprite Backup because it'll burn you between ROM upgrades.

pyraxiate said:
Nope friend. That was meant for the guy who was hitting the green and red buttons ( send and end ). I just happened to have the pic i made saved in my photobucket and decided to link it to be sure there was no confusion.
Also, without a soft reset button working you CAN take the battery out, ( leave out a few seconds ) hold in both softkeys and put the battery back in. Once the battery is in ( still holding the softkeys) press the power button in.... I just tested and it worked
Click to expand...
Click to collapse
Excellent! Thanks a bunch mate. I'll keep that in mind if I never need to hard reset this thing.

NuShrike said:
There should be a FAQ. Do not EVER use Sprite Backup because it'll burn you between ROM upgrades.
Click to expand...
Click to collapse
Doesn't the HTC site say that you can use the built-in Sprite backup to backup your data? Then it screws everything up when you do? Typical HTC...

I had a problem going restoring my contacts with SPB backup(Five runs are free) after upgrading to the stock 6.1 off the HTC website.
I had created a stand-alone restorer so that I wouldn't have to re-install SPB backup after upgrading.
Everytime I ran it, it got stuck.
I reflashed it but no dice. Came across the option in the 'Advanced' menu which when checked, stopped all running processes before proceeding with the backup. Unchecked it and everything restored fine on my 6.1 rom

Back to hard reset...
Someone on a thread somewhere, or maybe it was an AT&T rep, told me that the Settings/System/Clear Storage was teh same thing as a hard reset. I
Whatcha think?

ewingr said:
Someone on a thread somewhere, or maybe it was an AT&T rep, told me that the Settings/System/Clear Storage was teh same thing as a hard reset. I
Whatcha think?
Click to expand...
Click to collapse
It is. But sometimes things go wrong and a user may be unable to access the today screen (i.e., it's getting stuck on the splash screen or something), thereby making a hardware-based hard reset neccesary.

BEST WAY to do a hard reset on Tilt

Well guys i've had my phone totally messed up because i installed the HTC home plug and somehow it messed my phone up and i could not goto clear storage and for some reason could not get the prompt for the hard reset to come up. I searched google and here of couse and didn't find much except for soft keys and the soft reset button. Still could not get the prompt. So hopefully this can help anyone who cannot get the hard reset prompt. I searched to see if there was another thread about how to do this but i couldn't find anything so sorry if this is already posted but heres the steps that worked wonders for me!
1. go into bootloader mode by pressing and holding the camera button with the power button. then use the soft reset button.
(hopefully you come to the tri color screen.
2. When your at this screen.. press and hold then 2 soft keys and while holding those 2 .. use your stylus for the soft reset button.. and hold until the prompt to hard reset comes up
If you have done this correctly you should get the prompt to hard reset follow the steps on screen and you finally got the reset done!
I got this to work many times on the FIRST time so I didn't have to mess with keep trying. I kept trying before I found this and never got the prompt so this helped me alot!!

I'd hate to break your bubble but this has already been covered numerous times in the wiki and all over the kaiser section.
Nice try though

For the 100th time.......
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MAKE SURE YOU ARE USING THESE BUTTONS and the soft reset button AT THE SAME TIME.
Unless you broke your keyboard, this WILL work. Please note that this is in the Wiki ALL OVER the place!

ok i know it's the left soft key and right soft key but the thing was i trying to get at was: it worked the first time for me when i was in BOOTLOAD mode. i tried hard reseting just on the today screen and i could not get it to work. i went into bootload and tried the reset and it popped right up. like i said it might have been covered. but i could not find where it said do the right soft and left soft while in bootload mode.

TiltFan01 said:
ok i know it's the left soft key and right soft key but the thing was i trying to get at was: it worked the first time for me when i was in BOOTLOAD mode. i tried hard reseting just on the today screen and i could not get it to work. i went into bootload and tried the reset and it popped right up. like i said it might have been covered. but i could not find where it said do the right soft and left soft while in bootload mode.
Click to expand...
Click to collapse
Boot loader is NOT necessary. Hold the two buttons, and only those two buttons, and hit the reset button with the stylus. Done.

khaytsus said:
Boot loader is NOT necessary. Hold the two buttons, and only those two buttons, and hit the reset button with the stylus. Done.
Click to expand...
Click to collapse
Dude, can you read? He said that didn't work for him. So it sounds like it was necessary for him to use the bootloader.
**** happens.

I bricked my phone

Ok, I don't know what I did, but my tilt isn't working. I can do a soft reset and everything boots up normally, but when I try to use the touch screen or the key pad, NOTHING HAPPENS.
I flashed the bengalih raw rom 2.0 and everything was cool. I started installing cabs onto my phone and that's when it happened.
I tried doing a hard reset - softkeys + reset with stylus, but all it does is soft reset and back to the same problem.
I can't get active sync to recognize it either. I searched for this problem, but couldn't find or didn't see this particular problem.
HELP!!!!
Oh yeah, I can't power it down except by pulling the battery.

adstevenson said:
Ok, I don't know what I did, but my tilt isn't working. I can do a soft reset and everything boots up normally, but when I try to use the touch screen or the key pad, NOTHING HAPPENS.
I flashed the bengalih raw rom 2.0 and everything was cool. I started installing cabs onto my phone and that's when it happened.
I tried doing a hard reset - softkeys + reset with stylus, but all it does is soft reset and back to the same problem.
I can't get active sync to recognize it either. I searched for this problem, but couldn't find or didn't see this particular problem.
HELP!!!!
Oh yeah, I can't power it down except by pulling the battery.
Click to expand...
Click to collapse
try hooking it to xp if you are on vista and vice versa, worth a try.

I don't know anyone who runs Vista

adstevenson said:
I don't know anyone who runs Vista
Click to expand...
Click to collapse
I heard Jerry Seinfeld does.

????
When you hard reset ....do you hold all three buttons for at least 3 to 5 seconds??....White screen should come on .....if it just soft resets......your not doing it right
Peace
mike

djspark said:
I heard Jerry Seinfeld does.
Click to expand...
Click to collapse
Yeah, that would be funny if my phone WOULD WORK!!!

mike19722 said:
When you hard reset ....do you hold all three buttons for at least 3 to 5 seconds??
Peace
mike
Click to expand...
Click to collapse
I push soft reset, then immediately push and hold the soft keys. I release the stylus and hold the soft keys until the d*@% thing boots up to the today screen, and that's where it stays, and stays and stays. The only thing that will do anything is a soft reset or pulling the battery.

adstevenson said:
I push soft reset, then immediately push and hold the soft keys. I release the stylus and hold the soft keys until the d*@% thing boots up to the today screen, and that's where it stays, and stays and stays. The only thing that will do anything is a soft reset or pulling the battery.
Click to expand...
Click to collapse
JUST HOLD DOWN ALL THREE ....PUSH THE 2 softkeys first.....keep holding....while holding them...push the reset AND HOLD IT THERE....ALL THREE....YOUR DOING IT WRONG if it doesn't work

??????
Well............

I did that about 6 different times, just like you said and the same thing. I even had my son push the soft reset while I held the soft keys just to make sure I was pushing and holding the soft reset.
Someone please help before my tilt brick becomes inbedded into my brick wall.

ok
Do you know how to put your phone into boot loader mode.....????

Now it's haning up on the windows mobile boot screen.
Anyone have a nice tilt they'd like to trade?

mike19722 said:
Do you know how to put your phone into boot loader mode.....????
Click to expand...
Click to collapse
Something about the power/camera buttons?

dude seriously..
To HARD reset, press and hold BOTH softkeys on the front of the phone [ the buttons next to the hangup and answer buttons that are labeled with a - ]. then KEEP holding those buttons, take the stylist and press and hold it into the reset hole. Keep holding everything until a WHITE screen appears, follow the instructions on the WHITE screen. which should ask you to press the send key [ that is the GREEN call button on the front of the phone ]
.

Are you pressing the correct softkeys??
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This is hilarious (no offence intended).
I'll take the bricked phone for $100
Serioulsy now... sometimes hard reset doesn't work right away. What I do is:
1. Softreset
2. while the phone is just about to start the boot sequence, I press both softkeys and reset it again... you will see the softkeys flash and a white screen will appear asking if you are sure blah blah blah... just press left green key and when it finishes nuking your ram content, press green again.
Voila.
Tony

Success!
OK, it finally hard reset, but - I'm not sure what I did to finally get it to do it.
First thing this morning, I pulled out the SIM and memory cards. I did a hard reset (which was really a soft reset due to the way my phone was acting), same old thing, booted up but gave me a NETframe error saying the application needed info off of the memory card to install. Tried hard reset again, same thing.
Next, I installed my memory card, but not my sim card (while phone was powered up if that makes any difference) and did another hard reset.
THIS time it did a hard reset.
I don't know if this was the fix, or maybe I was pressing the soft keys too hard, man I don't know, but my phone works now and I'm taking the cab installs really slow this time, I don't know what cab screwed up my phone, or maybe cabs, can they conflict with each other, but I'll be a lot more careful this time.
Thanks a million to all who replied. You guys are the best!
Maybe I can actually get a good night's sleep tonight

diamond doesn't hard reset, please help

hi all, my first ever post in this forum. first of all many thanks for being here.
I was reading too many threads about the diamond. mainly about hard reset problems and new roms. my problem is that I couldn't perform hard reset. searched over the forum, tried what others did, just no result, what I am getting is only soft reset.
the method is:
use reset button while holding volume down & enter buttons , release the reset and keep holding others until the information window appears on the screen... somebody says power button also needed to be hold. somebody suggest holding the enter button very carrefully as it is very easy to activate direction buttons. somebody says rom is need to be updated as existing rom can be corrupted.
I tried all of above, I did update the rom several times and checked if hard reset is working, no result.
my tricolor screen says :
DIAM100 MGF 64M
SPL-1.24.Hard
MicroP-Diam (LED) v11
PSOC-Diam STAGE_PVT v0x32
I've 1.37.405.1 and radio rom 1.00.25.03 now, I know they are older versions but I tried 1.96. series too but did not throw in another hspl.
is it worth to try flashing with newer hard-spl such as 1.93 and compatible roms. any suggestion is very appreciated. I just wory about it coz read in many threads it is good to perform a hard reset after a new rom.
ps:assuming if it is cannot be changed, any software to perform hard reset? sow somewhere video of it, any help?
thanks for reading

Read this.
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html

thanks for post but link doesn't work. I assume there is just explaination of normal hard reset method which I tried several times already.

Hi
cant open the above link to confirm if the same as what method i use, press and hold volume down and enter and the reset and release all upon tri colour

i must remove the SIM to get a hardreset.
with inseted SIM the procedure not works on my device (why ever? no idea!)

Just to further clarify:
If you have the CDMA version (like I), you must hold down power button + volume down + enter button at same time. Press the reset button with your third hand and continue holding the buttons until a screen prompts you for a reset. Volume up button will confirm the hard reset.
That's what I had to do and I would love to meet the engineer behind that crazy combination... I had to prop the stylus in a 3 ring binder while holding the three buttons so i could jab the back of the phone into the stylus while my other two hands were preoccupied with this stupid combo.
Arg. Hope this helps
/rant

ekksman said:
Hi
cant open the above link to confirm if the same as what method i use, press and hold volume down and enter and the reset and release all upon tri colour
Click to expand...
Click to collapse
this is not the hard reset. I got the tricolor screen by holding volume down + reset button. for hard reset there must be a window asking your approval if you are confirming hard reset, than pressing volume up is performing it.
while holding volume down + enter and resetting is resulting soft reset only. I tried many times as if I am mistakenly pressing other buttons but not... any help?
edit:with sim or without it didn't make any difference. however, I tried the last method whitesoxxx suggest but didn't hold the reset as I hold the others, will give result in a minute. by the way my device is from orange, is it CDMA (sorry if it sound soo stupid
result:nope, didn't make many difference, still soft reset. one more question: this reset confirmation window, how many second later it suppose to appear?
thanks

my last post might point you in right direction...

WhiteSoxxx said:
Just to further clarify:
If you have the CDMA version (like I), you must hold down power button + volume down + enter button at same time. Press the reset button with your third hand and continue holding the buttons until a screen prompts you for a reset. Volume up button will confirm the hard reset.
That's what I had to do and I would love to meet the engineer behind that crazy combination... I had to prop the stylus in a 3 ring binder while holding the three buttons so i could jab the back of the phone into the stylus while my other two hands were preoccupied with this stupid combo.
Arg. Hope this helps
/rant
Click to expand...
Click to collapse
It is an incredibly stupid combo! I had to search xda-developers to figure it out the first time because i just didn't believe the user manual!
For me, it works easiest with the diamond face down on the edge of a desk and supported against a heavy object (shelving unit) so that the Vol Down & Enter combo can be done one handed. I then have a hand free to press reset, which is easy with the back cover off!

beleive me i have no any complain about how difficult to reach ald hold all those buttons at same time, I am quite use to it
I sent back the diamond today as hard reset problem was really annoying. I tought mine was defected somehow. will buy another, if next one does the same should I send it back again? is it really necessary to do hard reset after updating rom?
thanks

To perform a hard reset
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and
ENTER button, then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see a message on the screen.4. Release the VOLUME DOWN and ENTER buttons, then press the
VOLUME UP button to perform the hard reset, or press any other
button to cancel the reset.
4. Release the VOLUME DOWN and ENTER buttons, then press the
VOLUME UP button to perform the hard reset, or press any other
button to cancel the reset.
***Check this out! http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
***I tried it,but the problem with YouTube didn't stop.

Very easy way to Hard reset the phone is by going to phone settings and select "Clear Storage" and enter 1234 click ok. (This is erase all the data and installed programs and will get the factory settings)