Hi all,
My problem with Diamond is that I can not access to 4GB storage memory. When it is disconnected from usb the 4GB can not be found anywhere. I tried formating also but storage not found. When I connect Diamond to pc via USB, then there is also not found as disc in windows. I tried to restart diamond but it didn't help.
Please help.
Thank you.
Tom
you need to hard reset it
OK thank you, I will try it. But I thougt that hard reset doesn't touch storage card. Doesn't it only reset ram and rom 256MB?
Yes but your problem is with the system, not with the 4GB themselves (which are NOT a storage card btw).
When it is disconnected from usb the 4GB can not be found anywhere
Anywhere? That's pretty diffuse and can mean... anything. If its not in explorer under internal memory (shows up as a folder, not a drive), then yes you got a problem. Likewise if you connect via USB file system (not activesync) and it doesnt show up as a drive, again you got a problem.
antiktom said:
OK thank you, I will try it. But I thougt that hard reset doesn't touch storage card. Doesn't it only reset ram and rom 256MB?
Click to expand...
Click to collapse
You can choose from reset only ram or reset ram and format 4GB internal storage.
i think you must format internal storage too.....
murklor said:
When it is disconnected from usb the 4GB can not be found anywhere
Anywhere? That's pretty diffuse and can mean... anything. If its not in explorer under internal memory (shows up as a folder, not a drive), then yes you got a problem. Likewise if you connect via USB file system (not activesync) and it doesnt show up as a drive, again you got a problem.
Click to expand...
Click to collapse
yes the folder "internal storage 2" is not in the listing of folders (of course diamond is not connected to pc)
and when I connect it to pc and choose "disc" (not active sync) then it is not found ....the letter is created in pc but it is not accessble.
nushuth said:
You can choose from reset only ram or reset ram and format 4GB internal storage.
i think you must format internal storage too.....
Click to expand...
Click to collapse
When I try to restart diamond and run format 4GB internal storage then the program said that somethink like "no internal storage found".
looks like you have a serious problem.
you might need to take it for repair.
contact your supplier.
Hi all!
I did hard reset (I chose hard reset with deleting NAND - volume down in hard reset menu) and now the storage works fine. I am very happy that I don't need to send Diamond to service.
Have a nice day and thanks for all advices.
Tom
same problem -
is there anyway to avoid HR???
antiktom said:
Hi all!
I did hard reset (I chose hard reset with deleting NAND - volume down in hard reset menu) and now the storage works fine. I am very happy that I don't need to send Diamond to service.
Have a nice day and thanks for all advices.
Tom
Click to expand...
Click to collapse
Please explain what you mean by "deleting NAND". Thanks.
Same problem, sigh....
One thing I notice is if I browse the windows device itself on Windows XP Explorer I can see the folder for the storage card. I can open it but its empty.
Jreach, I'm having the same problem as you. I had access to my internal storage and lost it within 20 minutes of receiving the device. I can't reformat using Clean Storage (mass storage cannot be accessed) nor can I see the internal storage using memory, storage card (no card installed message). All of this happened PRIOR to connecting my phone to the pc.
When I use active sync (and Windows Media Player to sync music), I cannot see the internal storage. Windows Media Player doesn't see it either. When I use file explorer or whatever the other option is, I see a removeable drive on my PC. I cannot reformat it. If I double click on it on my xp machine I get an error message saying the "F:\ is not accessible, the file or directory is corrupted and unreadable."
Given that, I suspect we will not be able to fix this and must return our Diamonds to Sprint. Please let me know if you find a solution. Thanks.
ptsar said:
Please explain what you mean by "deleting NAND". Thanks.
Click to expand...
Click to collapse
It was just written in menu when selecting hard reset. reset with deleting NAND and reset without deleting NAND.... I think the NAND is the 4GB memory.
I know how to fix it!!!
Hi,
i have same problem with this. I formated storage card with windows XP and this is the problem!!! After i didnt see storage card in diamond explorer. I try everything Soft Reset, HR, edit register and nothing. And this help me with problem: Format Sotrage card with this program "HP USB Disk Storage Format Tool". Google it and you will see.
BUT the capacity of storage card is now only 3,6 GB. I dont know how to fix it,but is better then nothing.
Sorry for my bad english.
Is it a Sprint Diamond? If so, I just got out of the same boat.
Try http://www.htc.com/us/SupportDownload.aspx?p_id=148&cat=2&dl_id=436 - the Diamond Storage Fix.
labsONE said:
Is it a Sprint Diamond? If so, I just got out of the same boat.
Try http://www.htc.com/us/SupportDownload.aspx?p_id=148&cat=2&dl_id=436 - the Diamond Storage Fix.
Click to expand...
Click to collapse
"Please use the correct device to install this Hotfix program!"
I have Touch Diamond. Not Sprint Diamond. But thanks for reply.
Internal Storage vs SD Card Slot
I seem to come across an increasing number of issues with internal storage. Can it really get corrupted or have a limited life span just like the MicroSD cards? I am using a diamond and am contemplating upgrading to the Touch HD but the latter does not use internal storage. I was wondering which is more superior in terms of durability. Of course, I can also wait for the Asus P835 which has both. Any advice and views will be much appreciated.
Thanks.
2 Meichel
Well done! Your HP USB Format tool worked! Thanx mate!
Hello,
I upgraded my phone with cooked/upgraded ROM,RADIO etc with no problems. Installed programs to the 4gb internal memory. However I had not manipulated any storage areas (advanced config tool). When installing programs i chose to install to internal storage. However some files must still be written into the phones smaller memory. It now wont let me install programs as it says too little memory. It wont let me install advanced configuration tool either. I would uninstall items if i knew what took up lots of the internal memory or useless items i could get rid of. When i look at the memory using advanced task manager it says
physical memory 67 mb used 113mb avail
virtual memory 5.31 used 32 avail
storage memory 84.54 used 85.81 avail (THIS IS THE ONE I NEED TO LOWER)
Storage card memory 439mb used 3832 avail
any advice or help is apprecitated
My son has the HTC Touch Diamond and has been complaining that he cannot save anything. when I check the device I see that there is not any internal storage.
I was under the impression that it came with an internal 4GB of RAM.
I tried a hard reset and nothing changed, still no 4GB
Any help gratefully received.
Billy
it should have 4gb internal storage, check file explorer if there is a folder called Internal Storage.
Also look under Settings>System>Storage Card tab if nothing there as well, you may have a faulty phone.
try to change the rom, i had the same problem after flashing with a rom.
i use dia duit and i have no problem
Hello !
I have htc touch diamond p3700.The internal storage 4go is no longer available ! i dnt know why ! i lost all of my data !
i tried to install new ROM but still have the same problemthe internal storage card not being recognized.
I've tried all the tips they recommended but it still shows NOT INSTALLED under memory in settings.
Any hep please ?
hi,
i have this problem tried everything including factory reset and wipe of internal storage,even external microsd,
my phone says that i still have 11.35gb free but when i look at pc i only got 10.3gb, so i dont know where is the 1gig difference,
thats why i cant import contacts earlier cause it says full memory when in fact the phone says i still got memory of 1gig.