Hi all,
My problem with Diamond is that I can not access to 4GB storage memory. When it is disconnected from usb the 4GB can not be found anywhere. I tried formating also but storage not found. When I connect Diamond to pc via USB, then there is also not found as disc in windows. I tried to restart diamond but it didn't help.
Please help.
Thank you.
Tom
you need to hard reset it
OK thank you, I will try it. But I thougt that hard reset doesn't touch storage card. Doesn't it only reset ram and rom 256MB?
Yes but your problem is with the system, not with the 4GB themselves (which are NOT a storage card btw).
When it is disconnected from usb the 4GB can not be found anywhere
Anywhere? That's pretty diffuse and can mean... anything. If its not in explorer under internal memory (shows up as a folder, not a drive), then yes you got a problem. Likewise if you connect via USB file system (not activesync) and it doesnt show up as a drive, again you got a problem.
antiktom said:
OK thank you, I will try it. But I thougt that hard reset doesn't touch storage card. Doesn't it only reset ram and rom 256MB?
Click to expand...
Click to collapse
You can choose from reset only ram or reset ram and format 4GB internal storage.
i think you must format internal storage too.....
murklor said:
When it is disconnected from usb the 4GB can not be found anywhere
Anywhere? That's pretty diffuse and can mean... anything. If its not in explorer under internal memory (shows up as a folder, not a drive), then yes you got a problem. Likewise if you connect via USB file system (not activesync) and it doesnt show up as a drive, again you got a problem.
Click to expand...
Click to collapse
yes the folder "internal storage 2" is not in the listing of folders (of course diamond is not connected to pc)
and when I connect it to pc and choose "disc" (not active sync) then it is not found ....the letter is created in pc but it is not accessble.
nushuth said:
You can choose from reset only ram or reset ram and format 4GB internal storage.
i think you must format internal storage too.....
Click to expand...
Click to collapse
When I try to restart diamond and run format 4GB internal storage then the program said that somethink like "no internal storage found".
looks like you have a serious problem.
you might need to take it for repair.
contact your supplier.
Hi all!
I did hard reset (I chose hard reset with deleting NAND - volume down in hard reset menu) and now the storage works fine. I am very happy that I don't need to send Diamond to service.
Have a nice day and thanks for all advices.
Tom
same problem -
is there anyway to avoid HR???
antiktom said:
Hi all!
I did hard reset (I chose hard reset with deleting NAND - volume down in hard reset menu) and now the storage works fine. I am very happy that I don't need to send Diamond to service.
Have a nice day and thanks for all advices.
Tom
Click to expand...
Click to collapse
Please explain what you mean by "deleting NAND". Thanks.
Same problem, sigh....
One thing I notice is if I browse the windows device itself on Windows XP Explorer I can see the folder for the storage card. I can open it but its empty.
Jreach, I'm having the same problem as you. I had access to my internal storage and lost it within 20 minutes of receiving the device. I can't reformat using Clean Storage (mass storage cannot be accessed) nor can I see the internal storage using memory, storage card (no card installed message). All of this happened PRIOR to connecting my phone to the pc.
When I use active sync (and Windows Media Player to sync music), I cannot see the internal storage. Windows Media Player doesn't see it either. When I use file explorer or whatever the other option is, I see a removeable drive on my PC. I cannot reformat it. If I double click on it on my xp machine I get an error message saying the "F:\ is not accessible, the file or directory is corrupted and unreadable."
Given that, I suspect we will not be able to fix this and must return our Diamonds to Sprint. Please let me know if you find a solution. Thanks.
ptsar said:
Please explain what you mean by "deleting NAND". Thanks.
Click to expand...
Click to collapse
It was just written in menu when selecting hard reset. reset with deleting NAND and reset without deleting NAND.... I think the NAND is the 4GB memory.
I know how to fix it!!!
Hi,
i have same problem with this. I formated storage card with windows XP and this is the problem!!! After i didnt see storage card in diamond explorer. I try everything Soft Reset, HR, edit register and nothing. And this help me with problem: Format Sotrage card with this program "HP USB Disk Storage Format Tool". Google it and you will see.
BUT the capacity of storage card is now only 3,6 GB. I dont know how to fix it,but is better then nothing.
Sorry for my bad english.
Is it a Sprint Diamond? If so, I just got out of the same boat.
Try http://www.htc.com/us/SupportDownload.aspx?p_id=148&cat=2&dl_id=436 - the Diamond Storage Fix.
labsONE said:
Is it a Sprint Diamond? If so, I just got out of the same boat.
Try http://www.htc.com/us/SupportDownload.aspx?p_id=148&cat=2&dl_id=436 - the Diamond Storage Fix.
Click to expand...
Click to collapse
"Please use the correct device to install this Hotfix program!"
I have Touch Diamond. Not Sprint Diamond. But thanks for reply.
Internal Storage vs SD Card Slot
I seem to come across an increasing number of issues with internal storage. Can it really get corrupted or have a limited life span just like the MicroSD cards? I am using a diamond and am contemplating upgrading to the Touch HD but the latter does not use internal storage. I was wondering which is more superior in terms of durability. Of course, I can also wait for the Asus P835 which has both. Any advice and views will be much appreciated.
Thanks.
2 Meichel
Well done! Your HP USB Format tool worked! Thanx mate!
Related
Really need help after doing something very stupid. I by acident formated the internal storage on my diamond when it was connected to my computer an now the diamond do not find the internal storage. It is the same after I have done a hard reset. In system/memory its says that the memory card i not installed!
I´ts ok now. FIXED
If possible, can you post how you fixed the problem? In case people google for the same problem, and find your post.
Cheers
When you connect your phone to pc as disk drive, internal storage is hidden until it’s unplugged.
When I formated the disk it was in FAT so the phone did not find it but when i formated the disk again but in NTFS it worked.
Hi,
I accidentally formated the internal storage of my brother´s diamond while hard-reseting it (I help him flashing ROMs and didn´t know the option to format the internal as well..)
Is there a way to restore the lost data on the memory ? Does PC Inspector reconize the Diamond´s internal storage ?
thx in advance for a reply
Martin
Try these http://www.cgsecurity.org/wiki/TestDisk and http://www.cgsecurity.org/wiki/PhotoRec.
The reason I recommend this, is because I have successfully recovered images from a formatted camera SD Card, and the Diamond 4GB Storage acts like a USB Flashdrive.
thanks, but it didn´t work. Though I acted as described in the Wiki I got nothing...
description: During file transfer from my PC to my Diamond the process was stuck, then sot reset i have looked on my diamond and couldn't find Internal Storage via file explorer.
via memory manager there is a message of " Internal Storage: not installed".
i dont have backup of Internal storage and i don't want to format it. how i can safe my Diamond?
thx
Internal Storage disappears when you connect USB
Hi
When you connect USB, you get two options - Disk Drive and Active Sync. If you connect as Disk Drive, the PC takes over and it cannot be seen inside the explorer of Diamond. Better connect with Active Sync for transferring data.
this works try it. google htc diamond internal storage hot fix.
I also have the problem that the internals storage can not be found anymore. I tried everything including double hard reset,... - internal storage could not be formated because it was not found or "not installed". I can connect my Diamond to the PC via ActiveSync but not as a storage device (harddisc).
Cant`t install the sprint hotfix on my german Diamond either (wrong device message).
There is a chance that your internal storage is infected by some virus. The virus for windows desktop versions might not affect Windows mobile, certain times, it could block you from accessing your internal storage.
I had this issue with my Symbian phone (nokia N91), where i got infected by an autorun.inf file, and symbian was unable to access data from the builtin harddrive.
I had this problem last night. Here's how I fixed it:
Connect the phone via USB, and select Disk Drive.
Go into Windows Explorer and wait for the drive to show up. Don't try opening it!
Just right click the drive and wait... When I did this, this step took 10 minutes!
When the menu finally loads up, click Format.
You should be able to leave the defaults that come up. But here's the settings to the best of my memory.
Format: Fat 32, Allocation: 4032 (or something like that), check Quick Format then click Format. And wait some more...
For more info read: http://forum.ppcgeeks.com/showthread.php?t=67255&highlight=lost+internal+storage
Post #7 was helpful.
During file transfer from my PC to my Diamond the process was stuck, then i have looked on my diamond and couldn't find Internal Storage via file explorer.
via memory manager there is a message of " Total memory card: not installed".
so I did a Hard reset but still there is no Internal storage, also tried to format the Internal Storage but there was no access.
PS, My diamond is not a sprint.
how can I recover my Storage?
eyalo4x4 said:
During file transfer from my PC to my Diamond the process was stuck, then i have looked on my diamond and couldn't find Internal Storage via file explorer.
via memory manager there is a message of " Total memory card: not installed".
so I did a Hard reset but still there is no Internal storage, also tried to format the Internal Storage but there was no access.
PS, My diamond is not a sprint.
how can I recover my Storage?
Click to expand...
Click to collapse
If I'm not mistaken, when you have the phone connected to your PC as an external hd, you cannot access this storage on your phone because "it's in use" by your PC. When you connect via Activesync though, you can access the external storage.
Solution
Found the answer from a sprint forum. This fixed the problem for me.
http://www.htc.com/us/SupportDownload.aspx?p_id=148&cat=2&dl_id=436
Just follow the directions.
Hi All,
how can i move things from program memory to storage memory?
Thanks, Lior.
Do you mean just transfering files from phone memory to your storage card or moving progams?
yes, just transfering files from phone memory to your storage card and also moving progams
For the regular file transfer just sync your phone to your computer. Click the explore icon in the upper right corner on the activesync. Click the my windows mobile device. Then open the file that has your backup files copy them to the storage card folder, and delete them off the device. That is how I do it some one might know an easier way.
As for Programs I had to reinstall and have them instal to the card.
Hope this helps.
My problem is not the storage free space on my phone. the problem is that when i open some software after a soft reset i got a message that saying "you don't have enough memory to run this application" i need to release 15mb and i don't know how to do this, i've tried few software but it still a problem now i have 8mb free.
please help me!
Thanks, Lior.