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Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Might kinda help to tell folks where you live. Country? State/province?
UK,London
thnx for your reply i live in London,United Kingdom
Signal lost, this might help...
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Hi there nunu,
I had the same problem, went back to the store and nope not a known problem.... So I started to troubleshoot this
1. normal G connection
2. 3G appears or even H
3. signal lost and after 30 sec. the cycle starts again.
what worked for me was the changing the of the radio version. I am currently in the Netherlands and here the NEON_Radinly_1.65.24.36 works fine, I confirmed it by loading a rom with a different radio in it and the result was again the same.
hope this helped in any way...
Let me (us) know.
-------------------------------------------------------------------
life is good, but life get's much better with a Kaiser
are you trying to connect with [email protected] / cingular1 ?
this is the kinda information you should have put in your first post
I use the above and have zero problems in Philadelphia
My 3G went out for like a day here (Phone only worked on Edge), then it started working again. Cellular carriers do have outages from time to time. Has it been a long while since it stopped working?
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Flash to a different compatible radio. If you do not get 3G/H service back, then you have a hardware issue with your radio, and will need to have the phone serviced.
what newtwork are you on?
have you tried your sim in a different handset?
what happens when running in gsm only mode?
in settings phone network change selection to manual and tap find networks and reselect network (this is known as a manual roam) does this make a difference?
Same here!, im in montreal, canada with Rogers, and in 3g doesnt work, it detects the 3G network, but as soon as i try to make a call or go on the internet it looses the signal and i have to go on GSM mode.
and i'm using LKDV12 but i still had the same problem on AT&T Original rom, and Dual V2.
Anyone?
Major problem --
I have been travelling round the world for a year and have the same problem, Have tried many radios, if I use 3G( wscdma) or auto band then the signal drops everytime i try to make a call, and no data is possible however if I use gsm only data and voice work fine, thease symptoms are on many networks, Chile, Easter Island,Tahiti, NZ, Fiji, Optus ( OZ ), and m1 ( singapore ),
Radios tried
EMO 1.71.09.01
Neon 1.65.24.36
1.65.21.18 ( att )
I even loaded the generic dopod rom + radio and it didnt seem to help.
Is it possible something low level has changed whilst doing all this flashing ?
Or could the Hard SPL affect something.
I always try to buy a 3G USIM in each country and test the sim in a backup G800 to ensure the carrier has enabled 3g data okay.
Phone is Kaiser ( HTC TytnII )
ROM is varied but and usually lorentis series roms -- L26 12 light atm
Symptoms, 3G icon shows but data wont connect, if you try to call radio strength bar drops to zero and cell communications are lost , sometimes reestablishes comms but often needs soft reset to band switch to work.
If 3G icon not showing all calls and GPRS data works Okay.
Personally I would not expect this to be a hardware failiure as many others are experiencing teh same fault and for working hardware to fail in use is more erratic in the failiure mode, but a low level register, or some other type of protocol corruption could easiliy be the cause......
The proven "high GPS current consumption in standby" issue is also present as it seems to be on all Kaisers but afaik the root cause of this was never resolved either .....
my Kaiser do not work with 3G only works on GSM NEED HELP
HI I´m from mexico telcel gsm band and the same problm works on my kaiser tried changing the rom put the htc rom again the radio too
settingsROM 1.62.502.0 WINDOWS MOBILE 6 BUILD 1828.0.4.4
RADIO 1.27.14.09
PROTOCOL 22.45.88.07H
by the way how can i make it work on gsm only or edge or other than 3g that doesn't work
tks for your assistance iñm getting frustrated
edge
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
i have the same problem did you make it work how you set a gsm band instead of the 3g on the phone tks for your assis
dr.vogel
I have the same problem. Already had it with WM6.0 original HTC ROM (Finnish ROM, but language set to English). Then sent it to service. It came back, they said they "reapplied software or smth" and it worked after that. Then after 6.1 update again, the same problem (even with the latest updated Radio ROM).
When I set band selection to auto, it picks up 3G or even H but tends to loose it and definetly looses connection to network if I try to make a call. Can't take any incoming calls either.
It works ok when I force it to use GSM (EDGE for data) on Band selection tab, in phone properties.
I probably won't bother taking it to service anymore cause there is no local service here in Estonia, they ship it to Finland and it will take a minimum of 3 weeks...
... so I'm waiting for Xperia X1 and hope it's not as much HTC.
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Read this: http://forum.xda-developers.com/showthread.php?t=335074
Hardware problem, repair needed and unavoidable to get 3G functionality back.
I have the same problem.
I bought an O2 Stellar (Kaiser) from a work colleague and it worked fine on 3G/Auto on the day I bought it.
The next morning, when I switched on the phone, it had exactly the symptoms described (i.e. it would only work if forced into GSM mode).
My colleague took it back to O2 under warranty.
1 week later, it was returned as 'fixed', but it actually still had the problem, so my colleague returned it again to O2.
Another week later, O2 provided a replacement unit under warranty.
The replacement worked fine, until the next morning when I turned on the phone and had to force it into GSM mode again because it wouldn't work in 3G/Auto mode.
I'm on 3 in the UK and I suspect the problem is something to do with the roaming onto Orange GSM which happens when there is no 3G signal from 3UK. However, on the day each of the units worked, it was switching between 3G and GSM repeatedly because the 3G signal is fairly poor in my office.
I'm now waiting for my colleague to return from his holiday so that he can return this unit to O2 and we'll see if we get another replacement. If we do, I'm very reluctant to actually use it - I think I'll probably just sell it on and get something different. Shame because I really like the Kaiser.
as mentioned before, another thing that you should've tried is to call the helpline and see if there's an outage in your area. I've been experiencing the same problem in a very particular area (3G hand-off to EDGE problem only happens on campus). Tried different radios and problem still exist, so I gave them a call today and turned out that there is an outage here.
In my case, it's not caused by a network outage - 3G works fine on my Hermes in the same locations.
Good thought though.
Relax boys...I have'd the same problem... The only solution is to go with your phone for warranty return. There they will change your TyTN II mother board and all will be ok. IT IS THE ONLY WAY.
PS do the same thing I did http://forum.xda-developers.com/showthread.php?t=418375
i post this thead and the solution
i post this tread an the solution came on tha answer of various of you great ideas i get the solution changing the rom and the wm to 6.1 and the rom is the dutty's it has worked almost perfectly in any wy itested only some install on the gps progrms but no mayor problem tks all you friens for a great support
The same thing has happened to me as well (Orange UK).
Initially I thought that it was an outage in my area as my friends had problems connecting to 3G as well, but their problem has been fixed but I still cannot.
I'll be contacting their tech support dept. later today and I'll post back.
For comparison sake I have an old stock razr v3xx and I get FULL service in my room with it.
On my at&t tilt, I get 1-2 bars.
Im running Slueth 3.0 (WM6.1) and I've tried different combinations of HardSPL's and Radios but each one gives me problems that I can not fix. (i.e. - some SPL's have certain bugs where i get a text and it vibrates until i change the ringer to silent, and any other radio than the stock slueth (1.64.08.21 - which I need a link to if anyone can find?) makes my camera not work and I get a black screen.
One thing Ive noticed is on my razr, the band always says 3G. On my tilt, it says "H" - which Ive never seen before. What is "H" - and could this be the reason for poor service?
Again, if anyone knows where I could find Radio 1.64.08.21, and the disable xt9 cab I would greatly appreciate it. (I have searched for both but to no avail for a working link)
H is for hsdpa its just a nother type of service, gprs hsdpa 3g are the main in the US.
No "h" it isn't the problem.
try the ultimate radio thread for the radio you are looking for.
yeah i did, 1.64.08.21 isnt in there
can I force my tilt to choose 3G? My razr picks up 3G with full service yet the tilt uses H with hardly any
I have really awful service too. It loses connection from 3G every 10-30 seconds sometimes, but other times it can sit connected to the 3G.
Sometimes it won't even connect to 3G, then when I soft reset, it connects at 2 bars. Right now it's sitting connected at 3 bars.
What's up with this, and is there any way to improve it? The nearest base station is only 2-3 miles away.
I'd recommend trying out different radios.
Also H stands for HSDPA which is considered to be 3.5g but it actually is 9x faster then 3g.
jay487, search harder.. i found the disable xt9 cab in one search for "xt9". as for the radio your looking for, check out the wiki.
if you change the band to GSM in the band tab in the phone settings the signal will get better if you turn off WCDMA which is 3G or HSDPA, if you don't use 3g for internet then turn it off it will help
yeah I changed the band to GSM out of curiosity and it definitely seems to help so far. I dont use 3G for internet just for picture messaging, this shouldnt be affected correct? I also just did a complete reload of Sleuth to resolve the radio issue.
One problem I still notice on occasion is my sounds will just stop working. If i get a text the sound doesnt play, and if i set it to vibrate when i get a text too sometimes it constantly vibrates until i change the sound to silent and then back. I can fix it with a soft reset but having to do this everyday is anoying.
Do you need a specific program or app to disable 3g or hsdpa? i have the exact same problems, ATT +tilt= bad recep and lots of dropped calls
thanks
tone
Hi all,
I'm new to MDAs and to these forums so bear with me. I looked around quite a bit and have been unable to resolve my issue. I obtained an HTC Touch Diamond (a T-mobile Compact IV) in the UK and am trying to get it working in the US. While in the UK there were no connection issues but as soon as I got to the US the connection is unstable. I have managed to make about 10 calls in the US but they cut out after a short time and most of the time I cannot make a call or cannot connect to a network at all. It can always see Tmobile and AT&T but can rarely connect, and when connected can rarely call. I have flashed the TLR 3.08.07.16 WWE ROM and updated the radio ROM to 1.09.25.23
Any help would be greatly appreciated
from my basic knowledge of radio, uk networks use gsm while most us networks use cdma that mite be your problem!!
try going to start>settings>phone (in the personal tab)> scroll to the band tab and change ur network from auto to wcdma!! you may also have to change the band setting your using, but u may have to check with your network on what frequency they use
Thanks for the suggestion. Thus far I have only been able to connect on GSM, CDMA has never worked. I also have been using the 850 1900 band which I heard is the one used in the US. I have connected occasionally but am still having trouble.
I have a HTC Touch Diamond P3700 which I think was sourced from Hong Kong. I use it on the Hutchinson 3 network in Australia and am unable to get Roaming (on Telstra network) going. I am currently on hoidays in Noosa and there is no Three coverage here and the phone will not switch to Roaming. I had installed the Hutchinson 3 official Rom (I was able to get this on the phone by first flashing Olinex Hard SPL).
Current Installed Firmware...
ROM Version = 1.93.861.4 WWE
ROM Date = 11/21/08
Radio Version = 1.09.25.23
Protocol Version = 52.51.25.26W
Model = HTC Touch Diamond P3700
The above ROM is Hutchinson 3 Aus with a different Radio version. I have also tried to Roam with the stock Hutchinson ROM.
With the above setup, the only Network Type I can select are WCDMA or Auto. GSM/UMTS band options are UMTS (900+2100) + GSM (900+1800) and Auto. I have installed advanced Comm Manager which enables me to turn off 3G in the hope that the phone would Roam on Telstra GSM. When I do this the Network Type selection is blank.
I have also flashed Duttys 5.2.20764.1.4.3_V4_Full_MSVC [2.03] and was able to view a full range of UMTS and GSM bands and had WCDMA, Auto and GSM as an option in Network Type.
I have also tried the following Radios:
1.00.25.05
1.13.25.24
1.11.25.1
1.09.25.23
1.00.25.06
1.12.25.16 (couldn't get this one to work)
I am not scared to try flashing different items, but am really lost as to why I can't get Roaming (on Telstra network). I suspect the version of my Diamond does not have the necessary hardware to use the required Band.
Can anyone give me a tip as I am now lost and Hutchinson won't help me as I didn't buy the phone through them. Even being a customer (2 phones) for 3 years + doesn't not count (might be time for a new provider).
Any help would be greatly appreciated.
Thanks, Paul
I am with Three also, they really suck, dont they?
Have you tried changing the radio to 1.08.25.20? thats the best I have found for use with 3. This should enable the GSM option under network connections. Actually I specifically remember that the GSM option (or antoher) was different for me on your type of radio...
let me know how you go.
I am with Three using an imported Diamond, radion 1.09.25.23 but the official one for Three Australia also worked fine to me. I roam onto Telstra a lot cos not in a good coverage area.
Have roamed across europe and no problems. Is it the data connection or the voice that you need? If the data connection is the problem then maybe download a new connection setup cab and try to update that. Sorry, not much use I know!
Still no luck
Bigruss
Voice is the thing I am after. Still no luck. I have gone back to Duttys 5.2.20764.1.4.3_V4_Full_MSVC ROM and Radio 1.08.25.20 which enables GSM to be selected. Under SETTING|PHONE|NETWORK I have pressed the 'Find Network' button but the phone cannot find any networks yet my wife's iPhone is able to pick up Roaming (Telstra), Yes Optus and Vodafone AU. I find it strange that my Touch Diamond can't locate any networks. I'll keep hunting the fault but it is very frustrating. Thanks for the help. Cheers, Paul
pbwhi0 said:
Bigruss
Voice is the thing I am after. Still no luck. I have gone back to Duttys 5.2.20764.1.4.3_V4_Full_MSVC ROM and Radio 1.08.25.20 which enables GSM to be selected. Under SETTING|PHONE|NETWORK I have pressed the 'Find Network' button but the phone cannot find any networks yet my wife's iPhone is able to pick up Roaming (Telstra), Yes Optus and Vodafone AU. I find it strange that my Touch Diamond can't locate any networks. I'll keep hunting the fault but it is very frustrating. Thanks for the help. Cheers, Paul
Click to expand...
Click to collapse
Paul,
Try going to Setting>Phone>Band tab and select 'GSM', then 'Auto' or the apprpriate band for roaming.
Thanks dieselpower89
I have tried all that. Also changed the ROM 5 or 6 times. Radios that and a few more. It is as if the phone will only recognize the Three network and nothing else. It will not pick up any other networks. Very strange.
why u dont give a try to upgrade to the official one(2.03.707.2)?
maybe it wil help u
Albert_betet
2.03.707.2 is not available for Australian networks. I tried to download from htc.com but it rejected my serial number as not compatiable. I have tried the latest Hutchinson ROM which is still current on the htc.com website (Australian) and whilst it works on my phone, the roaming doesn't activate.
might be a sim card prob. im on 3 with a diamond from overseas as well. before i kept losing receptino and it would reconnect when i powered up the screen. and also it would say no reception but i could go on 3 internet and stuff. Just go to the 3 store and they will give u a brand new sim card for free then callup customer care and tel them to transfer your service onto your new sim card. only took like 3 minutes in total.. and the call centre is 24hrs
Thanks JexL,
You're a champ!! My wife's sim card has been roaming in her iPhone so I put her card in my phone and didn't find a network at first. I went to SETTINGS |PHONE and then Network tab and there was another option for either Auto or Manual select a network. I selected manual which then found the 3 available networks here in Noosa. I chose Telstra and then Roaming became available. I turned off the phone and swapped back my card. Turned phone on and Roaming was found immediately. Funnily enough I don't have the auto/manual network selection option. But the phone works so that is the main thing.
Thanks again to all that helped.
I have tried every single ROM here, but sometimes when I try to answer a call the phone gets stuck.
The phone does it mostly on 3g mode, when i switch to GSM everything seems to work normally.
AT&t 3g is 850mhz here in Miami, I get 1.53mbps download speed but cant handle simple calls.
Is there a fix for this?
Thanks
EF7 said:
I have tried every single ROM here, but sometimes when I try to answer a call the phone gets stuck.
The phone does it mostly on 3g mode, when i switch to GSM everything seems to work normally.
AT&t 3g is 850mhz here in Miami, I get 1.53mbps download speed but cant handle simple calls.
Is there a fix for this?
Thanks
Click to expand...
Click to collapse
All I can say is I have tried Dutty's 6.5, Miri's 6.5 and energy rom 6.5 and they all do it. I have tried 4 different radios and its still a problem. I hope someone on here can help because a phone that you cant answer calls with is real frustrating
Duttys 6.1 Turbo X didn't do it, but had issues with the SMS feature.
EF7 said:
I have tried every single ROM here, but sometimes when I try to answer a call the phone gets stuck.
The phone does it mostly on 3g mode, when i switch to GSM everything seems to work normally.
AT&t 3g is 850mhz here in Miami, I get 1.53mbps download speed but cant handle simple calls.
Is there a fix for this?
Thanks
Click to expand...
Click to collapse
What Radio are you using? I had a very similar problem before I flashed a new radio.
I've been running Dutty's 6.5 R8 ROM & Radio since I got my phone last week and its been flawless on 3G in my area.
turcomora said:
What Radio are you using? I had a very similar problem before I flashed a new radio.
Click to expand...
Click to collapse
Ive tried all the Radios available on xda, same problem with all of them.
rotohammer said:
I've been running Dutty's 6.5 R8 ROM & Radio since I got my phone last week and its been flawless on 3G in my area.
Click to expand...
Click to collapse
Might be an AT&T issue in my area, love the phone but dont know if I can keep it like this.
EF7 said:
Ive tried all the Radios available on xda, same problem with all of them.
Might be an AT&T issue in my area, love the phone but dont know if I can keep it like this.
Click to expand...
Click to collapse
I am using 1.14.25.24 with the dll cab and my phone qulaity is excellent. Before this radio I was getting crappy reception, losing signal in areas of good strength. I also have my phone settings to WCDMA, GSM (1900 + 850) + UMTS (1900 + 850). Good luck.
turcomora said:
I am using 1.14.25.24 with the dll cab and my phone qulaity is excellent. Before this radio I was getting crappy reception, losing signal in areas of good strength. I also have my phone settings to WCDMA, GSM (1900 + 850) + UMTS (1900 + 850). Good luck.
Click to expand...
Click to collapse
I tried the band setting you mentioned, no luck. My signal is excellent everywhere I go, the problem is just when I answer calls.
I'll keep on flashing roms until I find one that works properly
have you guys tried different SIM cards to see if that may be causing the problem? if the problem doesn't occur in GSM mode, it might be signal related (i know i'm reaching here... using the process of elimination method). your respective delimas are perplexing.... i know this doesn't help, but i've had my device since March 09, live in an area where 850 3G coverage is not that strong, flashed a buttload of ROMs (4 this week) and 2 different radios and i (knock on wood) haven't encountered similar issues. you might consider flashing the latest Telstra ROM from HTC. don't know if it was leaked earlier, but based on the website the ROM was released on 7/23/09.
Same problem with my bothers SIM (also AT&t) Im going to request a new SIm and see what happens.
Im gonna try the telstra ROM, hopefully its better looking than the one that came witht he phone. Thanks.
I don't have another sim to try but I have also tried different radios and the problem remains. I did notice for whatever reason, Miris manila 2.5 rom with the "data connection" set to off but the "3G" set to on doesn't have the issue and sill works on 3G. I always thought "data connection" and "3G" had to both be on but it works. I tried the same method in the energy 6.5 rom but it doesn't let me configure the connection that way
Flashed Duttys 6.5 R9
Data Connection is OFF
3g Connection is ON
1.14.25.24 Radio
Phone Network Settings: Type AUTO GSM/UMTS Band: 1900 + 850
I'm testing it now, it seems to be working properly
The problem is still there, don't know what to do anymore
all of the sudden mine doesnt do it anymore, I have been using Dutty's R9 rom and Miri's 6.5/2.5 rom and every call can be answered fine. I happened to catch one of the "phone review" guys on youtube say that he has been having "call on the 3G network" issues but edge was working fine. He is in San Fran ( 2.5 Hours from me) so maybe it was/is a network issue???
Flashed Duttys 6.5 R9
Hard Reset
Installed Rilphone.dll
Turned phone off
Enter bootloader
Flashed 1.14.25.24 Radio
Soft Reset
Data Connection is OFF
3g Connection is ON
Phone Network Settings: Type WCDMA - GSM/UMTS Band: 1900 + 850
it has been working flawlessly for 2 days now.
I believe that the radio was flashed incorrectly the first time, it looked like it was successfully installed.
Closing thread as solution and rom flashed