Hi all,
I'm new to MDAs and to these forums so bear with me. I looked around quite a bit and have been unable to resolve my issue. I obtained an HTC Touch Diamond (a T-mobile Compact IV) in the UK and am trying to get it working in the US. While in the UK there were no connection issues but as soon as I got to the US the connection is unstable. I have managed to make about 10 calls in the US but they cut out after a short time and most of the time I cannot make a call or cannot connect to a network at all. It can always see Tmobile and AT&T but can rarely connect, and when connected can rarely call. I have flashed the TLR 3.08.07.16 WWE ROM and updated the radio ROM to 1.09.25.23
Any help would be greatly appreciated
from my basic knowledge of radio, uk networks use gsm while most us networks use cdma that mite be your problem!!
try going to start>settings>phone (in the personal tab)> scroll to the band tab and change ur network from auto to wcdma!! you may also have to change the band setting your using, but u may have to check with your network on what frequency they use
Thanks for the suggestion. Thus far I have only been able to connect on GSM, CDMA has never worked. I also have been using the 850 1900 band which I heard is the one used in the US. I have connected occasionally but am still having trouble.
Related
Hi all,
Could someone please advise me?
I bought my TyTN II in early December 2007 and everything was fine until about a week ago. Since then I can't get a 3G connection -- either phone or data. I tried my Sim card in my old SPV M700 and was able to get 3G but no HSDPA.
Is this a problem with my Kaiser and would HTC do be able to do something about it?
Has this happened to anyone else?
perhaps you disabled 3g,
in the phone settings you can choose if you want only gsm or also with 3g...
Does your network support HSDPA?
I have the same problem.
When I'm staying in non-3G zone, than I can use only phone and EDGE and my operator is EMT.
When I'm staying in 3G zone, than my operator changing to "3G EMT" and I can't use neither phone nor 3G.
Sorry I didn't explain things clearly.
I am with Orange UK and everything was fine until 1 week ago -- 3G, HSDPA etc all worked fine. I have not made any changes to the settings, although I have had to now because if I opt for 'Auto' in the band tab in phone options, I get GSM but then am unable to get any data connection at all -- I get an error message saying "cannot connect due to unknown reason". If I select GSM as band then I am able to get GPRS but no 3G/HSDPA.
I have tried the phone in various places -- even in a different city yesterday, but no joy.
I suppose I will have to ring HTC tomorrow and see what they say
I dont know if you read your PM. Look at your Control panel and read the messege I sent you.
Send it to me too pls. )
Any one else here using the HTC Diamond on Rogers network here in Canada?
I just purchased my Diamond a few days ago to replace my HTC 3600P. My 3600P connected to Rogers 3G network perfectly fine and I was able to get broadband speeds.
Now, with the Diamond I can only get GPRS (G icon on the phone) and Edge (E icon on the phone).
I am not sure if this had anything to do with it, but unlike the 3600P, when first setting up the Diamond it ask if I wanted the phone to auto detect the network and auto configure the phone. I selected yes.
In the phone settings under network tab, the network selection is set to Automatic. Under the Band tab, both select your network type and select your GSM/UMTS band is set to auto.
is my phone setup correctly, or is it that the Diamond doesn't work with Rogers 3G network only GPRS/EDGE? If this is the case now, could a ROM update fix this?
I really need broadband speeds on my work and am seriously considering returning the phone, as I specially asked the store I purchased it from here in Toronto if it would work on Rogers 3G network like my HTC 3600P and they said yes.
Current Diamond models (EU and Asia) do NOT support North American 3G bands. There was some talk from Rogers that the 900MHz band would be support but for now GPRS is as fast as you will get with your Diamond.
Just to add confirmation to what NikoL has said.
No 3G with the Diamond on Rogers.
Thanks for the feedback! Much appreciated!
My question now is will my ASIAN/UK diamond ever work on Roger's 3G network? If yes, any idea how long this will take?
I really need broadband speed on my mobile phone for work. I still have my HTC 3600P which works fine on the Rogers 3G.
I am trying to justify keeping the phone or returning it.
Worth holding on to?
SkankAgent said:
Thanks for the feedback! Much appreciated!
My question now is will my ASIAN/UK diamond ever work on Roger's 3G network? If yes, any idea how long this will take?
I really need broadband speed on my mobile phone for work. I still have my HTC 3600P which works fine on the Rogers 3G.
I am trying to justify keeping the phone or returning it.
Worth holding on to?
Click to expand...
Click to collapse
To be honest buddy, it all depends on Rogers if they support that band that your missing. If they arent going to enable it on their network then you will never get 3G on the Diamond that you have now. So its a 50-50 chance they may or may not...probably better off asking them if you ring them. Im sure they will tell you if they have any intentions of enabling that band on their network.
Now if it was me, id return it and wait for the North American version which should be released next month hopefully. But this is me personally...im in the UK and i couldnt live without 3G myself...blazing fast on my nokia n95 8gb which i sold and at the moment im having to make do with GPRS because my nokia 8600 luna only does GPRS.
SkankAgent said:
Thanks for the feedback! Much appreciated!
My question now is will my ASIAN/UK diamond ever work on Roger's 3G network? If yes, any idea how long this will take?
I really need broadband speed on my mobile phone for work. I still have my HTC 3600P which works fine on the Rogers 3G.
I am trying to justify keeping the phone or returning it.
Worth holding on to?
Click to expand...
Click to collapse
What are you doing that requires 3g?
Edge and GPRS don't imped stuff like email sync, syncml, or minor web browsing.
If you need to use remote access like RPD or UVNC then sell the phone. Roger's isn't about to turn on 900mhz as that requires changing the match on existing infrastructure. It makes far more sense for them to push toward LTE tech rather then waste it on whats going out.
citats said:
What are you doing that requires 3g?
Edge and GPRS don't imped stuff like email sync, syncml, or minor web browsing.
If you need to use remote access like RPD or UVNC then sell the phone. Roger's isn't about to turn on 900mhz as that requires changing the match on existing infrastructure. It makes far more sense for them to push toward LTE tech rather then waste it on whats going out.
Click to expand...
Click to collapse
I work in the streaming media industry, hence I definately require broadband on my mobile phone/device.
For now, I guess I will keep using my HTC P3600 which works perfectly fine on Rogers 3G and hope that the north amercian version of the Diamond will support Rogers 3G or on the tail end, that a ROM update for the Asian verision will 'turn on' the required freq to support Roger's 3G.
SkankAgent said:
I work in the streaming media industry, hence I definately require broadband on my mobile phone/device.
For now, I guess I will keep using my HTC P3600 which works perfectly fine on Rogers 3G and hope that the north amercian version of the Diamond will support Rogers 3G or on the tail end, that a ROM update for the Asian verision will 'turn on' the required freq to support Roger's 3G.
Click to expand...
Click to collapse
I would imagine the N American version of the Diamond would support 3G in Canada...as for a rom update to enable the asian version that you have now to use 3G??..i doubt it very much as its a hardware issue. The diamond you have is missing that 3G attenna.
Spawn12 said:
I would imagine the N American version of the Diamond would support 3G in Canada...as for a rom update to enable the asian version that you have now to use 3G??..i doubt it very much as its a hardware issue. The diamond you have is missing that 3G attenna.
Click to expand...
Click to collapse
You are correct about the ROM update. I called HTC Canada and confirmed this with their support department. I guess, I'll be putting my Diamond up for sale on ebay (as my local dealer refuses to take back the phone - last time I'll ever purchase from them, as I specifically asked about it working on Rogerrs prior to purchase) and wait for the North Amercian verision.. or see how the new 3G iphone stands up when it is released here on July 11th.
I am not sure if this the right place for this discussion but I've got a problem and need help. My ATT Tilt works fine in my home service area (3G Network) with 4 bars consistently and drops the connection as soon as I leave it. I've Tweak the setting, stripped the software off except for the basics, hard set the phone, and nothing works. ATT replaced the phone twice but didn't solve the problem. I leave my area and No Service. I travel a lot so this is a major problem. Is there a solution?
WM6.1
ROM Version 3.57.502.2 WWE
Radio 1.65.21.18
hmm not sure if it helps..
I read somewhere that if U turn of 3G and use normal GSM, it might help...
maybe other areas do not have 3G network and only normal GSM networks?
Thanks...I installed "Enable Band Page (Tilt Rom).CAB" and changed the GSM/UMT Band settings. Now the phone works out of area.
and how did you come across that cab file?
I have a HTC Touch Diamond P3700 which I think was sourced from Hong Kong. I use it on the Hutchinson 3 network in Australia and am unable to get Roaming (on Telstra network) going. I am currently on hoidays in Noosa and there is no Three coverage here and the phone will not switch to Roaming. I had installed the Hutchinson 3 official Rom (I was able to get this on the phone by first flashing Olinex Hard SPL).
Current Installed Firmware...
ROM Version = 1.93.861.4 WWE
ROM Date = 11/21/08
Radio Version = 1.09.25.23
Protocol Version = 52.51.25.26W
Model = HTC Touch Diamond P3700
The above ROM is Hutchinson 3 Aus with a different Radio version. I have also tried to Roam with the stock Hutchinson ROM.
With the above setup, the only Network Type I can select are WCDMA or Auto. GSM/UMTS band options are UMTS (900+2100) + GSM (900+1800) and Auto. I have installed advanced Comm Manager which enables me to turn off 3G in the hope that the phone would Roam on Telstra GSM. When I do this the Network Type selection is blank.
I have also flashed Duttys 5.2.20764.1.4.3_V4_Full_MSVC [2.03] and was able to view a full range of UMTS and GSM bands and had WCDMA, Auto and GSM as an option in Network Type.
I have also tried the following Radios:
1.00.25.05
1.13.25.24
1.11.25.1
1.09.25.23
1.00.25.06
1.12.25.16 (couldn't get this one to work)
I am not scared to try flashing different items, but am really lost as to why I can't get Roaming (on Telstra network). I suspect the version of my Diamond does not have the necessary hardware to use the required Band.
Can anyone give me a tip as I am now lost and Hutchinson won't help me as I didn't buy the phone through them. Even being a customer (2 phones) for 3 years + doesn't not count (might be time for a new provider).
Any help would be greatly appreciated.
Thanks, Paul
I am with Three also, they really suck, dont they?
Have you tried changing the radio to 1.08.25.20? thats the best I have found for use with 3. This should enable the GSM option under network connections. Actually I specifically remember that the GSM option (or antoher) was different for me on your type of radio...
let me know how you go.
I am with Three using an imported Diamond, radion 1.09.25.23 but the official one for Three Australia also worked fine to me. I roam onto Telstra a lot cos not in a good coverage area.
Have roamed across europe and no problems. Is it the data connection or the voice that you need? If the data connection is the problem then maybe download a new connection setup cab and try to update that. Sorry, not much use I know!
Still no luck
Bigruss
Voice is the thing I am after. Still no luck. I have gone back to Duttys 5.2.20764.1.4.3_V4_Full_MSVC ROM and Radio 1.08.25.20 which enables GSM to be selected. Under SETTING|PHONE|NETWORK I have pressed the 'Find Network' button but the phone cannot find any networks yet my wife's iPhone is able to pick up Roaming (Telstra), Yes Optus and Vodafone AU. I find it strange that my Touch Diamond can't locate any networks. I'll keep hunting the fault but it is very frustrating. Thanks for the help. Cheers, Paul
pbwhi0 said:
Bigruss
Voice is the thing I am after. Still no luck. I have gone back to Duttys 5.2.20764.1.4.3_V4_Full_MSVC ROM and Radio 1.08.25.20 which enables GSM to be selected. Under SETTING|PHONE|NETWORK I have pressed the 'Find Network' button but the phone cannot find any networks yet my wife's iPhone is able to pick up Roaming (Telstra), Yes Optus and Vodafone AU. I find it strange that my Touch Diamond can't locate any networks. I'll keep hunting the fault but it is very frustrating. Thanks for the help. Cheers, Paul
Click to expand...
Click to collapse
Paul,
Try going to Setting>Phone>Band tab and select 'GSM', then 'Auto' or the apprpriate band for roaming.
Thanks dieselpower89
I have tried all that. Also changed the ROM 5 or 6 times. Radios that and a few more. It is as if the phone will only recognize the Three network and nothing else. It will not pick up any other networks. Very strange.
why u dont give a try to upgrade to the official one(2.03.707.2)?
maybe it wil help u
Albert_betet
2.03.707.2 is not available for Australian networks. I tried to download from htc.com but it rejected my serial number as not compatiable. I have tried the latest Hutchinson ROM which is still current on the htc.com website (Australian) and whilst it works on my phone, the roaming doesn't activate.
might be a sim card prob. im on 3 with a diamond from overseas as well. before i kept losing receptino and it would reconnect when i powered up the screen. and also it would say no reception but i could go on 3 internet and stuff. Just go to the 3 store and they will give u a brand new sim card for free then callup customer care and tel them to transfer your service onto your new sim card. only took like 3 minutes in total.. and the call centre is 24hrs
Thanks JexL,
You're a champ!! My wife's sim card has been roaming in her iPhone so I put her card in my phone and didn't find a network at first. I went to SETTINGS |PHONE and then Network tab and there was another option for either Auto or Manual select a network. I selected manual which then found the 3 available networks here in Noosa. I chose Telstra and then Roaming became available. I turned off the phone and swapped back my card. Turned phone on and Roaming was found immediately. Funnily enough I don't have the auto/manual network selection option. But the phone works so that is the main thing.
Thanks again to all that helped.
The radio is so erratic. Sometimes it is great. Othertimes it just can't get a connection. I haven't got my email all morning ... its realy annoying me!
typical issues- radio looses connection overnight - so I need to restart and its restored.
Going through a train tunnel the radio reception goes, but is then not connected the other side. Most of the times it works, but sometimes it just looses it!
I hope HTC get their finger out and release a new radio rom sharpish. Its really stopping me enjoying this otherwise brilliant device!
my radio is 3.43.25.19 and protocal is 61.20t.25.10U
colonel said:
my radio is 3.43.25.19 and protocal is 61.20t.25.10U
Click to expand...
Click to collapse
Just saw Asia ROM update for Diamond 2 on Singapore site with Radio version: 3.44.25.27
I find the same. Most of the time the radio will reconnect fine, but just occasionally it'll sit there helplessly for a long time showing no network.
I did find under phone settings to only connect to my network rather than "automatic" speeds up the transition between 3G and GPRS and vice versa - it's now almost instantaneous, before it could take a minute or so. You probably already have it set like that?
Pete_S said:
I find the same. Most of the time the radio will reconnect fine, but just occasionally it'll sit there helplessly for a long time showing no network.
I did find under phone settings to only connect to my network rather than "automatic" speeds up the transition between 3G and GPRS and vice versa - it's now almost instantaneous, before it could take a minute or so. You probably already have it set like that?
Click to expand...
Click to collapse
no i don't, but I will try. thanks for the tip
also worth zeroing on the bands in your country. I have set up gsm 900+1800 and umts 900+2100
when we get hacked ROM I will just do gsm 900+1800 and umts 2100 which is correct for the UK
Its probably worth doing the above in any case, as it won't be seeking so much and therefore saving battery
also worth zeroing on the bands in your country. I have set up gsm 900+1800 and umts 900+2100
when we get hacked ROM I will just do gsm 900+1800 and umts 2100 which is correct for the UK
Click to expand...
Click to collapse
Thanks, i'll try that too.
I havent' tried it on the train, but I think this really does work. I suddenly have reliable data in my office block
Complain to HTC
I complained to HTC earlier today about the reception. If enough people do it, they'll have to do something!!
This is what I received from HTC about the Radio. - Indifference!!!!!
Thanks for your email. I cannot comment on if we have had any more comtact regarding poor reception, as yours is only the second email i have seen from anyone saying they have a problem with reception. As you can imagine, 2 occurences does not constitue a known issue. However, If you could provide us with the IMEI or Serial number of your device and also the ROM and Radio version from settings> all settings> system> device information, we will be monitoring just in case we receive more emails. In the mean time, i think the best course of action would be to contact the retailer and ask for a replacement for what sounds like a faulty device. best regards, HTC Europe Support
I've put the network selection back on "auto" after a particularly bad case of the phone searching for and not finding my network despite being in a strong signal area with the network selection set to manual. It came up with the "select a network" box and wouldn't seemingly carry on without my intervention. Which is useless if the phone's in your pocket. The moment I changed the setting back to "automatic" it searched for and found my network.
I only had this problem after I forgot and left the data channel connection on. Usually I switch it off after using it. So perhaps this network loss / searching bug is related to leaving the data channel open? No consolation for those who need to do this.
I have now set the phone to use only the UK bands, and will see how this goes.
It really seems we are up against a) a weak radio module b) big bugs in the radio firmware.