Major email problems, my phone doesn't like smtp - Tilt, TyTN II, MDA Vario III General

Firstly I hope i haven't messed this up by fiddling about with installing manila 2D because it did seem to work fine, i've taken it off since to see if it makes a difference but of course Noooooooo.
Vodafone UK are being pretty useless about this because the handset is no longer on their list for support...typical.
I use my Tytn2 tilt as my alround comms device, it's my phone, my diary, and my modem for my Macbook.
I got the phone last january and after much hassle setting up the bluetooth PAN i got it working sweet.
I have my business NTL email account and my googlemail account on my phone and on my laptop.
I pick up my business emails on my phone as and when i need to. I use the googlemail account on the laptop to send images I take once photoshopped.
this has worked amazingly well for the last 13 months or so. I connect my phone to the internet, then over bluetooth i connect my laptop to the PAN on my phone, I could surf the net, FTP, and email all day long no problem.
recently (about the last two or three weeks) i've found I can't send an email on my laptop via my phone. it comes back with an error saying it can't connect to the SMTP server.
I can still surf the net and still receive emails but I can't send ANYTHING.
I have tried altering account settings but it makes no difference and besides it all works perfectly when I connect to a WIFI point.
On my phone the NTL world account has send.vodafone.net set as the smtp
the googlemail account is set as smtp.googlemail.com (this is temperamental but has worked fine in the past)
on my laptop the NTL world account is set to smtp.ntlworld.com
and the googlemail account is smtp.googlemail.com
these work fine over WIFI. But over the PAN they receive but the outgoing won't connect.
Please could anybody with any ideas help me out, vodafone is a loss, and i'm not due for an upgrade until june, although I'm not ready to give up on this yet, it should still be working as it did a couple of months ago
At the moment I am a little reluctant to do a total hard reset as it took so long to get the phone (with the help of the bluetooth DUNN patch) to get the damn thing to work as a modem in the first place.

Related

MDA Vario III + Hotmail Push email problems

Hi all,
first of all big thanks to all the guys on here, my MDA is nearly how i would like it to be using some of the information from here, great work and keep it up, donations sent to those deserving!
I am using the latest version of windows live mail (10.6.33.0600 thanks duttythroy!) but not matter how i put the settings (currently as items arrive and alway) email tends to have a mind of its own as to wether it is forward automatically or not. seams to work for a while they just stop forwarding, anyone else had/having/resolved these probelsm?? Access is via tmobile web'n'walk unlimited access.
cheers
Matt
I also have had this problem...it just kicks back an error telling me that sync failed!
nevawlkalone said:
I also have had this problem...it just kicks back an error telling me that sync failed!
Click to expand...
Click to collapse
yup works every now n then for me too
Yep... Me too
Also having Hotmail and Windows Live problems. So much so that I am seriously considering downgrading to the new BlackBerry, just to be able to stay online and keep my emails and MSN chats available.
Anyone know how to rectify this problem before I go the route of BlackBerry???
PS. I received a email from my mate saying that Yahoo has some or other version of push mail available, if that helps. Got the link somewhere, aint tried it yet as it dont help me with my current email accounts.
I'm probably headed down the same route. One of the primary reasons I decided on the Vario III was for email capabilities and viewing Excel files at work but so far it's been nothing but a disappointment.
Syncing constantly fails. Sometimes my inbox comes back with nothing in it. I haven't managed to download a single attachment successfully, pdf, xls or doc. This is ridiculous.
Microsoft Push Email
I phoned my service provider as my Vario ii came with BlackBerry connect software, but I never bothered with it until I got the Vario iii and started having all these problems. Long story short, they say you cant use the BB software or service unless its with a BB. BUT... they said something about Microsoft Push Email... Which I am on the phone to them now to find out about, but the TECHNICAL DEPARTMENT WONT PICK UP THE PHONE!!!!!!!!!!
Update: There is nothing that these ppl can do to get me what I want, so... What I ended up doing, and its costing me a few quid a month, which is worth it, is set up a NEW PUSH ACCOUNT with my website. So far, it seems to be working.
But, I am also told, for you Hotmail users, that if you upgrade to Hotmail PLUS, that it might also support the push option. Not sure yet, going to try find out now. If you are like me that lives for email on the go, (well, only recently that is) then it might be worth spending the extra cash. Will be in touch to let you know what else I find out...
No good news to report
Ok guys... I tried almost everything. I dunno if its the Windows Live Software or the T-Mobile Internet Connection, but even after I signed up for a PUSH EMAIL from my website hosting provider, I still get SYNC ERRORS or SENDING MESSAGE ERRORS, so Im putting it down to one of 2 things... A consistant connectivity problem with either the Vario 3 or with the Service Provider, in my case T-mobile.
Which makes my next statement rather contradictory. I am getting rid of the Vario 3 and replacing it with the new BlackBerry Curve 8300, but sticking with my T-Mobile contract (kinda because I still have a year left on it) I will also be upgrading my current contract to provide me with the BlackBerry Service, which pushes up my monthly tariff but, saves me from Burst Blood vessels and anurisms in the brain, when the emails wont send or retrieve.
I weighed up the pro's and con's of the BB and the Vario3. Sure the Vario3 has more features and the touch screen and so on, but the BB doesn't have a sliding keyboard which could potentially wear out (Like on my Vario 2 from constant use) Its thinner than the Vario3 and way lighter.
This is not a product review, I guess, so if anyone out there knows why I shouldn't make the swap, please let me know asap before I go ahead and do it.
Take in to consideration that reliable email service and connection is mostly what I am after.
Good News... sort of
My email has been holding sold for a few days, since my last post. That is with the PUSH EMAIL I set up from my website.
The other thing that I thought was rather interesting, was that I removed Windows Live and Messenger from the SETTINGS, SYSTEM, REMOVE PROGRAMS. But... Its still on my Vario iii even though it shows that it was removed and... I have yet to have a SYNC FAILURE message. It seems to be working brilliantly.
So, in conclusion, decided to keep the Vario iii especially since doing some surfing and finding some awesome accessories aswell as Games like Quake and Duke Nukem to play on it.
Have fun and good luck.
hotmail - vario 3 - pop3 imap help!!!
I am also tearing my hair apart with my vario 3 trying to get my email. I have hotmail plus surely that should do the trick....
has anyone bottomed out what the problem is? Could be of interest but my work TMob account (uk) synced fine to hotmail/push email up until the other day.
my boss emailed me the other day saying that he'd just opened his bill and found that my months access charges was £800 as web and walk wasnt enabled on the account. which it is now.
so, in summery my hotmail syncing was fine when i wasnt on web and walk. but it 90% fails to connect now its on web and walk. (not tried pop/imap yet though, just push/normail windows live setup.

Gmail, IMAP problems.

Does anybody else use Gmail, or any other email with IMAP through their Kaiser and experience problems?
Probably 90% of my Send and Receives end up with the error "Cannot connect to the incoming mail server...". Despite the status at the bottom progressing from Connecting --> Logging on --> Receiving Headers --> Disconnecting. This happens whether connected via HSDPA, WiFi, or sharing my computer's connection via USB.
I'm pretty sure I have the settings right as like I said, sometimes all the folders will synchronise and emails download correctly. Gmail also works fine through Outlook on my computer.
I use Gmail with IMAP and don't have any problems. I use it with both Gmail and my own domain (using Google apps)
None
No problems here either.
no problem, but i use flexmail in order to use IMAP Idle.
I occasionally have the same problem with GMail. You will need to unlock the CAPTCHA. I will go for weeks without a problem, and then I'll have a few days when I have to do this 3-4 times a day.
First, close down your e-mail client. Then go to https://www.google.com/accounts/displayunlockcaptcha and complete all the fields.
Once you've done that, restart your e-mail client and it should work.
Hope this helps!
the problem might be that you are connected to your account from another place (PC, other PPC,...) at the same time. i think this could cause some problems with IMAP. make sure you are not connected to your account from elsewhere and then try with kaiser
I guess it just checks for new mails, and nothing else,I had same problem, it just used d/l new emails only. so if u go to gmail a/c and check d/l mail from so and so date, that might help.
antihrist said:
the problem might be that you are connected to your account from another place (PC, other PPC,...) at the same time. i think this could cause some problems with IMAP. make sure you are not connected to your account from elsewhere and then try with kaiser
Click to expand...
Click to collapse
That *shouldn't* happen as IMAP explicitly allows multiple connections, and actually makes allowances for this. I use Flexmail too which works fine, sorry I can't be more helpful
I've tried unlocking the Captcha, resetting the mail program. I'm now in the process of archiving my emails and reducing the size of the folders I synchronise. Hopefully it's as simple as the Kaiser struggling with message quantity.
Failing that, I'm going to trial Flexmail although I begrudge paying for a client when I've got a half decent (supposedly,) one pre-installed.

Telus - exchange server not automatically syncing?

I'm having an issue with my emails not automatically showing up. Basically, ActiveSync is not syncing with the Exchange server automatically. I have it set to sync as items arrive.
I have to manually hit send/receive to get my mail.
This worked fine on my Rogers Touch. In fact, I would get my emails before they showed up in my PC Outlook.
Anyone else having an issue with ActiveSync/Exchange on the Telus Diamond?
carterisgod said:
I'm having an issue with my emails not automatically showing up. Basically, ActiveSync is not syncing with the Exchange server automatically. I have it set to sync as items arrive.
I have to manually hit send/receive to get my mail.
This worked fine on my Rogers Touch. In fact, I would get my emails before they showed up in my PC Outlook.
Anyone else having an issue with ActiveSync/Exchange on the Telus Diamond?
Click to expand...
Click to collapse
I've only had my TELUS Diamond for a couple of weeks now. I did see where it wasn't automatically syncing when I went from a Wi-Fi to a CDMA connection. I went into Comm Manager and reconfigured Wi-Fi to be on and the Data Connection to be on and ran a manual sync. After that I seemed to stay connected. It may also have had something to do with syncing through the PC and over the air to the Exchange server at the same time. In any case, I don't think it's TELUS or your Exchange server.
yeah, my wi-if and data connection are both on. I've called Telus and then HTC support with no luck.
This is my second Diamond with the exact same issue.
Im having trouble with getting telus mobile email to push to my device at a decent rate.
this might help you
http://forum.ppcgeeks.com/showthread.php?p=423742&posted=1#post423742
Same Problem
carterisgod said:
I'm having an issue with my emails not automatically showing up. Basically, ActiveSync is not syncing with the Exchange server automatically. I have it set to sync as items arrive.
I have to manually hit send/receive to get my mail.
This worked fine on my Rogers Touch. In fact, I would get my emails before they showed up in my PC Outlook.
Anyone else having an issue with ActiveSync/Exchange on the Telus Diamond?
Click to expand...
Click to collapse
I've had recurring problems with this as well, using a Telus Touch Diamond. I have taken the habit of resetting the phone and then it works fine for a day or two, then I find it isn't working again. I get enough junk that if I'm not seeing mail in a couple of hours I know when it's stuck.
I think it's a phone software problem, but haven't got a clue what. I was using a P4000 on this network for over a year on the same exchange server service (4smartphone.com) and never had problems. I'm hoping for a rom update for this and other quirks that must be tended to - principally in the browser. Cheers!
I am having the same issue with my HTC Diamond. When setting the schedule to "As items arrive" it will connect to the Exchange server, but never syncs. When I do a manual sync then, it carries out the sync, but disconnects from Exchange afterwards.
This worked perfectly on my HTC TyTN on the same Exchange server.

No connection with MSN or Hotmail

Hello,
I have a very annoying problem with my X1.
A few weeks ago it worked fine. No problem. When i was traveling i could spend my waiting time on MSN of sending email with hotmail. But now it doesn’t work anymore :S
I’ve deleted the live account and wanted to reinstall it. but even that doesn’t work any more.
Does anyone have a suggestion for this problem
Yours,
Pim
(Holland)
well, can you even connect to the internet?
Yes,, connecting to the internet is no problem. Browsing is no problem, even my own (not microsoft realated) email accounts work fine. its just the live services that stoped working..

Activesync - Waiting for Network

Hmmm, not sure this is the best place, but it is a problem with my TD2 and certainly any searches so far have yielded little in the way of result.
So we begin - I've had my TD2 since May '09 until last weekend it has been recieving outlook items perfectly via GPRS/3G and Wi-fi all through Activesync/Direct Push without any problems. In fact normally quicker than the same item appearing in Outlook on my laptop via the VPN.
Last weekend we changed broadband supplier and upgraded our router at Head Office. Since then updates through Activesync have been sporadic at best but are normally non-existent. This is despite installing the new self-generated certificate for the new VPN/OWA IP number.
When plugged into my laptop and passing through to the Exchange Server via desktop Activesync the items will update on the phone. Unplug from the laptop and use GPRS and it takes an age to synhcronise before finally saying "Waiting for Network" and not actually downloading anything. Equally using the Wi-Fi at home gets similar results, though this is sometimes mixed up with a Server Temporarily unavailable actual error message rather than the meaningless "Waiting for Network".
Our IT support contractor is flummoxed (they got one of their iPhones to access my account and it worked perfectly and timeously). I have even done a hard reset of the TD2 and rebuilt the settings from scratch and we're still back to the same place.
I can only assume that it is something server side that is upsetting the process, but don't know what. Really annoying as it has all worked perfectly for 11 months and has now stopped working without me actually changing the device settings in any way whatsoever.
I went with a WM over an iPhone to get best MS integration, so why should this wobble give my phone problems when an iPhone can work away just fine?
So, any ideas from the great XDA font of knowledge of all things WM?
Many thanks,
Niall
Turns out the new router that was part of the broadband upgrade didn't have Port Routing configured correctly. One tick of a box and all is sorted for OTA syncing.
Still not working over Wi-Fi at home though so some work still needed somewhere.
Niall
If only it was that easy. Still get the Waiting for Network error.
I even did a hard reset, again, and got the "Waiting for Network" error on the first sync.
Only way to solve it seems to be to turn off SSL, but even that falls down after a while stating that:
Exchange Activsync has encountered an error. If this condition persists, please contact you Exchange Administrator.
Support Code 0x80830002
If I then desktop sync the device to Activsync on the laptop via USB (which passes through to our server Exchange anyway) it seems to "reset" the sync and OTA syncing will work again - for a time, normally failing sometime between 5 and 7am in the morning when I check Activsync on the TD2.
Our IT support contractor has washed their hands of it saying it must be the phone because they've had it working fine for several days on an iPhone and old WM6.1 HTC device syncing with SSL to my account. Having not changed anything on the device I don't understand what is wrong with it to behave so differently. Given that the phone is only 12 months old this a real downer.
Prior to the hard reset I was having intermittent filesys.exe crashing errors but these have gone now. Could it be related?
Flummoxed.
Niall
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Niall
For those that are interested here's where we are.
Niall M said:
Still not working over Wi-Fi at home though so some work still needed somewhere.
Click to expand...
Click to collapse
Got a new router a while back. Opened Port 80 and 443, all sorted. Obviously when the TD2 was working in the past I just wasn't noticing that Activsync wasn't working over WiFi, which is understandable given that Wi-Fi at home is normally for a bit of Facebooking and Casual Web Browsing and wherever the phone had the tiniest bit of T-Mobile signal it would still get push e-mail.
Niall M said:
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Click to expand...
Click to collapse
This appears to be a carrier problem. After working flawlessy OTA with SSL for 5 days (Wednesday to Monday) the Touch HD finally stopped at "Waiting for Network" whilst my TD2 with SSL carried on fine on Vodafone.
After a rather tiresome call to T-Mobile to try and explain the problem and have them tell me they've downloaded the manual for the TD2 and can I check the Activsync settings, settings, etc, I got put on hold for a while before they came back and said they've enabled Mobile E-mail on my account. They had no explanation as to why this had been disabled.
So the TD2 is back on T-Mobile with SSL. As of yesterday there was no improvement in that it would still fail. However I do appreciate that it can take a while for settings to take effect and so far "touch wood" today all is working as it should following a "Wi-fi reset" yesterday afternoon. Will probably update the thread further to confirm all is well or moan!
So in my case this was a carrier issue that caused the intermittent functioning of Activesync OTA. Changing to a different connection type e.g. Wi-Fi or Pass through via Desktop Activsync on USB would allow a successful sync and reset the OTA syncing (I guess it cleared the previous "dead/jammed/FUBAR'd" OTA Activesync connection) for a limited period of time. I am surprised that having Push E-mail blocked by the carrier allowed for intermittent functionality rather than a YES/NO it either works or it doesn't result!?!
So the lesson here is that the ability to receive Push E-mail may be a slightly different function from your Phone provider which can fail despite your data connection appearing to work fine (Web Browsing OTA on the TD2 was consistent throughout). I just hope this saves someone 4 weeks of phonecalls and hassle!
Niall
On one laptop I have Office2003 which refuses to sync with my Topaz, just sit there constantly trying to synch. PDA connects to laptop, is visable to edit the storage.
Another laptop has Office2010, this sync perfectly but will not allow checkboxes to be checked for contact, calender etc, only allows Mobile Favourites and OneNote...
Going to try a 3rd laptop [friends] that has Office2007 to see if that will fully sync...
T-Mobile phone monkey lied - Didn't make any difference.
The good news is that the problem is sorted. I've been reliably receiving push-email via Activsync OTA since last Thursday (5 days now).
Again it seems to have been a new router problem server side as we were also starting to experience VPN problems at work. The IT contractors contacted Draytek who told them that in one other instance (also on an LLU line) reducing the MTU value on the router solved the problem. Since doing this (maybe unconnected, the IT bods won't be drawn on it) the connection seems to work again. I've done some googling on MTU and the basic premise of reducing the value seems to make sense to me, smaller packets are harder to drop.
http://www.kitz.co.uk/adsl/MTU.htm
Any super techs that actually understand this stuff like to comment?
I can only hope this record of woes shorterns the inconvenience for others in the future!
Thanks,
Niall

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