well i dont know where my phone went i misplaced it , i know it wasnt stolen as of the most part...could of been by now. unfortunately battery was dead when i lost it so i couldnt call it to try to find it or run my locater app on it.
i do have the insurance on the phone so if i dont find it can i just go to a tmobile store and pay my deposit and get one on the spot from them? or do i have to call it in
I think you have to call the insurance company and have them issue you a replacement phone (may be refurbished). They may make you file a police report first.
badbob001 said:
I think you have to call the insurance company and have them issue you a replacement phone (may be refurbished). They may make you file a police report first.
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Click to collapse
Sorry to her about you loosing you're phone.
best thing to do is.
Call the network and report (Gotta Be within 24hours hours - With imei and last call/text/gprs activity time)
Report to the police (get a ref number from them)
Report to insurance company (they will ask for the ref number)
A couple of days later they should auth the network(or whoever you got it from) to give you another one.
Related
I rang up trying to get a second hand handset (Sony k800i) SIM unlocked, cos i dont have a cable for it.
they said i would need to know the number of the sim that activated the phone to determine whether it had $80 of recharge or 6months use (which it has had both, but not on the original sim).
This is fine except i have no idea who was original activator. it is essentially now unfindoutable.
after explaining this to the girl (whom i assume was not in a call centre on this continent) 5 times, she repeated that i had to find it several more times, to which point i just hung up, because she was not willing to accomodate that i could not do it.
does anyone have a work around for this? (aside from spending money on a cable or on the online unlockers, i.e. get optus to come to the party?)
Cheers,
With my experience (used to be a supervisor in a call center), I handled several accounts (telecommunications, gaming console and some technical account) what they usually do is give you an unlock code if you are the original owner of the phone, but if not they will keep on asking you some information that you "really" don't know just like that girl asking you. For the reason "security purposes", they are thinking like you stole the phone or some what like that. They have the unlock code for that but they just won't give it to you. With samsung phones, it goes like this...if you got a second hand phone from someone and it is locked with..let's say verizon...and you want to use it with AT&T..first you have to call verizon to ask for their permission so you can use their phone with a different network, if you are lucky enough they'll give it to you and they'll advise you to call the manufacturer of the phone so you can have the rest of the unlock code. When you call the manufacturer of the phone, they'll ask you if verizon gave you any unlock codes and if you do have they'll give you the rest. Well, that's how it works with samsung. I am not particular with SE. Here's the thing man, if you think that their customer service is from a call center, never hang up the phone, stay on the line as long as you can, if you stay longer let's say more than an hour and keeps on insisting, that agent will give up on you, one of the reason is that in a call center they have this what they called "AHT..average handling time..etc" of course if differs defending on the account that they are handling so for example that girl is allowed to talk to you and resolved your issue in anyway (as in anyway like brush you off) within 8mins and you stayed longer than 8mins that will ruin her AHT, her score for that day, she will fail her daily AHT, weekly AHT, monthly AHT and so on and she might lose her job. So to make it short since I am explaining it too long already and since you want some other ways to unlock the phone by not paying online unlockers and buying a data cable just to unlock it..just stay on the phone longer, as long as you can, repeat everything but if she still refuses to help you ask for a supervisor/tier 2/level 2 wahtsoever ...she will say "my supervisor will tell you the same thing"..tell her to get lost and still insist for a supervisor/tier 2/level 2 wahtsoever. If you were able to talk to a supervisor then that might resolve that. But if that supervisor is as a**h**e as the agent then you're doom, no way to unlock you SE for free but to buy a data cable or have it unlock online. Whew...in the other hand I am a good supervisor and since I am a good one let me see what I can do to help you out, ok? PM me the SN, IMEI or CDA of that phone and let me see if I can still contact my old folks.
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my friend emailed me this sites, try to check this out but still you need a cable
http://forums.se-nse.net/index.php?showtopic=6118
http://forums.se-nse.net/index.php?showtopic=16338
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well my friend said unlock codes does not work on all phones. some phone needs to be unlock via a software some just codes. k800i needs a software and of course a cable and he said you need a K800i.mbn firware etc...
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try this..maybe...you might find the original activator of that phone...
>*<<*<*
Where < or > are directions on the joystick, and * is the bottom left hand button on the keypad.
Cheers for your indepth response. i knew that it could be done, and i told her, just like you say, she repeated the script.
i had a look in the phone system menu (<*..<*) but not sure where to see how / when it was activated?
the phones IMEI is **
Network simlock is at setting 4, this obviously means locked, but does it mean anything else? is there some sort of code level list?
Optus customer service is crap at best, **** at worst....
Some how they manage to be worse than other fine outfits like dodo
so today i went to the AT&t store to get a new captivate because my captivate's gps was not working.
When i asked for a new one they said that their store does not support the warranty system and so i had to go to a store in downtown(app. 30min) to ask for a new one.
they also gave me a "AT&T DEVICE SUPPORT CENTER REFERRAL FORM" which has a least of phones under warranty and all that other stuff.
they told me to call 1-800-801-1101 and that they will try trouble shooting and if that doesnt work they will send me a new phone.
I am currently on stock with nothing touched.
Is it safe for me to call the number?
and for people with experience, do you think that calling easier and more convenient then going to a store 30 min away?
i use to work for att what u went into is a authorized retailer so they cant do that an actual att store might. i know there are warranty centers too and when u call that number and after they trouble shoot they will give u the option of them sending u a new or taking it to that warranty center. u can dial a certain number on ur phone that will be directly to att and be free of mins instead of that 1 800 number and charging u mins i cant think of it but i think its 611 so if u call it and talk to them they will transfer u over to warranty i think.
I got 2 replacement cappy from service center. Everytime before i walk out with the replacement i asked them if i can exchange the phone if gps sucks compare to a working cappy. Both time the rep told me no problem. This may be a ymmv thing. But You can just use the random shut down execuse, it's a known issue that they cant denie to replace your phone. It's hard to check on spot also. I would say making a call vs walk in is just depends on if u want to wait for the shipment.
I called the number and they really didnt help at all... They just said updating to 2.2 would fix it.. Which it didnt..
Anyway im going to the warranty center on sunday so hopefully i'll get a new cappy!
Sent from my Galaxy S captivate
they usually do that making u upgrade and crap but if u call back in and tell them u did and still dont work they cant deny it. if ur close to a service center thats the best way. my closest one is like 40 or 50 miles away
Hi guys!
Is there a possibility of retrieving the phone using the IMEI number? I ran out of luck and lost my phone. Someone may have stolen it for sure cause I could no longer reach it anymore when i tried dialing the number....
You could try using Plan B to locate it. Install it remotely from the Market web interface.
https://market.android.com/details?id=com.lookout.labs.planb
if you give your phone imei to officials I am sure they can locate it by using imei if someone put his simcard to your phone it is possible to locate his location as he turned up the phone...
I issued a complaint writ regarding stolen phone few years ago and they had found it!
good luck...
This is why you get insurance on the phone, tell the police about it and go through the case, you have to give them the IMEI number and you might possibly get a new phone, or they'll try to find it.
Good luck mate, this is why I take my extra phone out with me when I'm out Wouldn't want to lose a device this expensive
I just got my Note stolen a few hours ago, I am so pissed right now, but hey what can I do... I live in Nicaragua, so no warranty and no police claim will get it back for me...
Tomorrow I will call my carrier and see if I can block my phone through IMEI number so the son of a **** that stole it cannot use it...
I never kept my gps enabled unless I was using it so no tracking software will be able to track my phone, I already blocked my number with my carrier so I guess there is not much I can do to track it, but I would like to sign out of everything on my phone, and I was just wondering if I changed passwords on every service installed on my phone would the theif still be able to login if I had checked the "remember me" or "stayed logged in" options?
Thanks,
Chaosin1983 said:
I just got my Note stolen a few hours ago, I am so pissed right now, but hey what can I do... I live in Nicaragua, so no warranty and no police claim will get it back for me...
Tomorrow I will call my carrier and see if I can block my phone through IMEI number so the son of a **** that stole it cannot use it...
I never kept my gps enabled unless I was using it so no tracking software will be able to track my phone, I already blocked my number with my carrier so I guess there is not much I can do to track it, but I would like to sign out of everything on my phone, and I was just wondering if I changed passwords on every service installed on my phone would the theif still be able to login if I had checked the "remember me" or "stayed logged in" options?
Thanks,
Click to expand...
Click to collapse
Try to install plan b from the market. You can install it remotely from Google play using a web browser and should be able to get the GPS coordinates of your phone providing the thief has not removed your Google account. Do it asap to increase your chances.
+1 Good idea, However The phone will need to have internet access to receive the remote download.
Dont suppose you had Lookout installed ?? On my device it is un-installable, and i can remotely turn GPS on / off, Track the phone, Wipe everything, Lock the device, and even make the phone scream !! (useful for when you are tracking and a close enough to hear it)
I hope you get it back !!
Changing the password won't let the thief use any of the services you have logged into. The app should request him for the new password. Do it ASAP!
I feel for you man! Had my iPod touch, Optimus 2X and Galaxy SII stolen!
Sent from my GT-N7000 using XDA
first of all sorry you, that's one of the worst things that can happen to a phone.
if you think the theft is using your phone only with a different simcard you have the following options:
- try planb (as already mentioned above) to locate your phone.
- if you have a google account on the phone, try android lost that will gain you the full control over the phone including locating it, taking photos of the cameras and wiping the complete data of the device out. its a really great tool .
- if you have a Samsung account on your phone, try the samsung dive website with this you can also do things like locating or wiping data view call logs and so on.
if all the above fail you should change the passwords of all your accounts used on the phone, especially the email accounts. also try to contact your provider, really few of them provide a location service based on the imei number of the device. and also some of them offer the service to put the device's imei number to a ban list so the phone is useless at all because it cant login in to the gsm network.
*EDIT*: go to the police and let them give you a document that the phone is stolen, and the imei and serial numbers. give this document to samsung and they will put the device to a blacklist, so the device wont get service/support/repair anymore.
i hope some of this become useful to you
Best thing would be to:
1- Track it (with the app said above) or with Samsung Dive!
2- Find the perp
3- Beat him with a cow bone
4- Retrieve the phone
5- Send it to me for inspection
Hi guys, thanks for your help, I installed Plan B a few hours after the OP, but still no email...I would gladly beat the crap out of the theif, but I fear I won't see my note again, I have already ordered another one, this time I will install every tracking anti theft app available...
Anyhow, after this, I installed Lookout on my Girlfriends Note, and tried out the tracking, the tracking is not that accurate, it positions the phone within a 2 Km radius...any other app that would be more accurate?
Thanks,
Im using avast and i have to say its working well, it has a ton of features, you can make mobile data persistent with a single text making tracking that bit more accurate
combine it with the screaming feature of lookout and you should be able to hear it if you are close enough.
Try samsung dive
http://www.samsungdive.com
Lol samsung dive will dissapear when factory reset
Sent from my GT-N7000 using Tapatalk 2
Little late for the original poster but Cerberus is a nice app too. I got in on a free promotion. I have it activated and don't even think about till I get an email saying that I changed my sim. You can remotely hide the app, wipe phone/sdcard have a login screen pop up appear, record video and or audio and map in real time.
Even though I think tracking your kids is creepy, I can see how some parents would love to install it on their kid's phone.
Thanks again for all the info, I will try all these once my new phone gets here.
I have a question though, all of these tracking apps need data connection on the cel phone's side...correct? What if the theif turns off data connection? Is there one that works with only GPS?
Well in avast, you can remotely activate data network even if the thief switches it off, It also has stealth mode where it hides all traces of being installed.
If you are rooted it can even withstand a factory reset.
Chaosin1983 said:
Thanks again for all the info, I will try all these once my new phone gets here.
I have a question though, all of these tracking apps need data connection on the cel phone's side...correct? What if the theif turns off data connection? Is there one that works with only GPS?
Click to expand...
Click to collapse
GPS also needs data connectivity.
ravi_buz said:
GPS also needs data connectivity.
Click to expand...
Click to collapse
I've used GPS trakcing with data off before ...it will track you even if the map does not render...afterwards when you get connectivity the map will be displayed along with your tracking info.
GPS don't requires data connection thogh, tracking won't work without data connection.
GPS fix the position without data connection, but for tracking you need to pass that information to server, which needs data connection.
can i unblock a samsung galaxy note ?
hey everyone !
so i got scammed in ebay and i got a samsung galaxy note n7000. the guy said it worked perfectly and stuff...buuut no !! when i got the phone it wont read any sim card so i just figured it was from the sim card reader. when i took it to my retailer they told me the phone was stolen/lost and the original owner kinda blocked it so no one can use it. i have access to the phone and everything except that it wont read my sim card. i contacted the guy i got from on ebay and filed a claim and everything but i know these things can take FOREVER before i can get my money back. the guy i got it from told me he bought on ebay too in november 2012. i dont wanna sell the phone again on ebay and scam more people i tried looking for the original owner so we can figure out a deal but i couldnt.
is there anyway i can fix this phone ?!! or can i contact the samsung store maybe and they can find the original owner ?!! please help...anyone ?!!!
Strange. Post could be chameleon or possibly victim of stolen phone.
Sent from my GT-N7000 using xda premium
salmavic said:
hey everyone !
so i got scammed in ebay and i got a samsung galaxy note n7000. the guy said it worked perfectly and stuff...buuut no !! when i got the phone it wont read any sim card so i just figured it was from the sim card reader. when i took it to my retailer they told me the phone was stolen/lost and the original owner kinda blocked it so no one can use it. i have access to the phone and everything except that it wont read my sim card. i contacted the guy i got from on ebay and filed a claim and everything but i know these things can take FOREVER before i can get my money back. the guy i got it from told me he bought on ebay too in november 2012. i dont wanna sell the phone again on ebay and scam more people i tried looking for the original owner so we can figure out a deal but i couldnt.
is there anyway i can fix this phone ?!! or can i contact the samsung store maybe and they can find the original owner ?!! please help...anyone ?!!!
Click to expand...
Click to collapse
maybe, but how do I know you didnt steal it yourself/know you bought a stolen phone?
Salmavic please return that phone to chaosin! Lol jk
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Via GT-n7OOO using xda app-lite
Hi all,
Have a question for you. Bought a used S8 off of a guy on the internet awhile back. Phone worked fine for a few weeks, but now has developed a problem where it claims no service and as such there is no data/calling/texting. Factory resets sometimes do or don't fix this issue. If it is fixed with a reset, it reoccurs within some hours. I have sent this in five times to Samsung. It has been out of my possession for weeks and weeks with the constant shipping back and forth. It is currently being shipped back to me. I assume in a not-fixed state. The service center people can't replicate the issue because it magically doesn't occur when they run their suite of tests on the device. As a result, they literally do nothing to the phone and also won't replace it. What is the chance I could go into a T-Mobile store and have it replaced? Thanks for your time.
Deepcoiler said:
Hi all,
Have a question for you. Bought a used S8 off of a guy on the internet awhile back. Phone worked fine for a few weeks, but now has developed a problem where it claims no service and as such there is no data/calling/texting. Factory resets sometimes do or don't fix this issue. If it is fixed with a reset, it reoccurs within some hours. I have sent this in five times to Samsung. It has been out of my possession for weeks and weeks with the constant shipping back and forth. It is currently being shipped back to me. I assume in a not-fixed state. The service center people can't replicate the issue because it magically doesn't occur when they run their suite of tests on the device. As a result, they literally do nothing to the phone and also won't replace it. What is the chance I could go into a T-Mobile store and have it replaced? Thanks for your time.
Click to expand...
Click to collapse
Normally in order for T-Mobile to exchange the unit, they would need to access the original buyer's account and see the warranty status. I first thought your phone's IMEI could have been blocked by T-Mobile, but you mention that after factory reset it works sometimes. Use T-Mobile's IMEI checker website and see what it shows you. https://www.t-mobile.com/verifyIMEI.aspx If you phone is unlocked, try another sim card, from another provider such as AT&T.
Charkatak said:
Normally in order for T-Mobile to exchange the unit, they would need to access the original buyer's account and see the warranty status. I first thought your phone's IMEI could have been blocked by T-Mobile, but you mention that after factory reset it works sometimes. Use T-Mobile's IMEI checker website and see what it shows you. [SNIP, can't even quote links, apparently] If you phone is unlocked, try another sim card, from another provider such as AT&T.
Click to expand...
Click to collapse
I was just assuming it wasn't blocked since it works on and off, but yeah, that site is telling me it is blocked on their network. Thanks. Guess this was a complete waste of money.
Deepcoiler said:
I was just assuming it wasn't blocked since it works on and off, but yeah, that site is telling me it is blocked on their network. Thanks. Guess this was a complete waste of money.
Click to expand...
Click to collapse
I believe there is a chance that T-Mobile might unblock it depending on why it was blocked in the first place.