Database Develop

[Q] Galaxy s problems

Right, im having various amounts of trouble with my galaxy s.
I bought it from my uncle brand new, it kept telling my that my sim couldnt connect to the network, so i had it unlocked. It still wouldnt work, then when i walked out of the building it decided to start working a few minutes later.
I then had to take out my battery for something then put it back in & boom, it stopped working again, now when i make calls it says not registered on network and when i try to connect it to the orange network it tells me that my sim cant connect to that network what do i do?

i see 2 options
take it back to the store for warranty (yes you bough it from your uncle, he should still have the original invoice)
or you can flash your device back to stock, and do a factory wipe

if i reset it to factory will it counteract the unlock?

the sim lock should remain
besides there is an Android Market app for free, to unlock your phone again if it does gets locked

AllGamer said:
the sim lock should remain
besides there is an Android Market app for free, to unlock your phone again if it does gets locked
Click to expand...
Click to collapse
so should a master reset sort it or? cuz i really am getting annoyed without a phone as i need it for business

do a master wipe first
if that still doesn't fix it, then a reflash via Kies or Odin should do the trick
if all that fails, then i'll take it back to the store for an exchange

i dont understand why its doing this though?
it was working around 1 oclock, then when i had to take the battery out around half 5 6 ish it happened again? i dont understand what the issue is?

its been blacklisted by t mobile, any ideas?

jackson0121 said:
its been blacklisted by t mobile, any ideas?
Click to expand...
Click to collapse
how did you find out?
just tell them and show them your receipt

thats the problem. i bought this from someone else, so neither of us have a reciept

Stolen
Sent from my GT-I9000

[Q] Sent phone back for warranty, T-Mobile didn't reset it

Long story short, my first HTC One had dead pixels so I warranty exchanged it. Stupidly, I assumed T-Mobile would factory reset my phone before selling it as a refurb, but no. A few days ago, I started getting random instant uploads on my Google+. Then, my Facebook was locked due to account activity in MEXICO (also where the photos were located), and now, I checked my Gmail, and there are sent messages to random people I do not know. I have changed my passwords, but what I'm wondering is, can T-Mobile really get away with this? They took a phone they knowingly know was defective, did not even turn it on to look at it or reset it, and sold it (or gave it) to some guy in Mexico.
What can I do? Who knows what sensitive information that person took? Obviously, since they've been using my account, they couldn't possibly think they were using their own account. T-Mobile is not open for customer support until the morning, but I'm FREAKING OUT and absolutely furious that something like this was allowed to happen.

first of all that really sucks that that happened. i cant imagine what that other person in "mexico" could have taken from your personal info wise....
i would call them and see what happened. make sure to also monitor your credit. you never know what they could have taken.
that is a pretty ridiculous breach of private info if you ask me

I feel bad for you that this happened. But really you should have done the factory reset before you sent it back. There is no way I would send my phone without doing this
Sent from my SGH-T999 using xda app-developers app

Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck.

aznxk3vi17 said:
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck. And thanks, everyone, for calling me stupid.
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Click to collapse
Go for it and let us know what happens. Expect to speak with a supervisor, because a normal employee most likely legitimately won't be able to help your situation. Know what you're going to ask them for (compensation or whatever it is you're looking for).
I know that at AT&T, they reset your device when you exchange it.

Thread cleaned
No reason for calling anybody stupid. It might have not been the best idea, but still we can keep a civilized tone here.
cheers

So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.

That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.

aznxk3vi17 said:
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
Click to expand...
Click to collapse
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.

cschmitt said:
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
Click to expand...
Click to collapse
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
Product F(RED) said:
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
Click to expand...
Click to collapse
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.

aznxk3vi17 said:
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
Click to expand...
Click to collapse
I don't think changing your password back would work. You don't need a SIM card in the phone for it to work. It needs any data connection (e.g. Wifi).

sim card errors, self service pops, etc. Phone, sim, or sprint problem?

I just got an HTC one a few days ago off ebay. I love it so far but I am having some issues. Running OMJ's sprint one rom. Flashed multiple times with full wipes, etc.
I keep getting invalid sim messages, sprint self service keeps opening randomly (even when in pocket, which then leaves phone unlocked and i start pocket calling)
It's starting to drive me nuts. Anyone else had these issues? Is my phone possibly not activated correctly? Lady i dealt with on phone activating seemed like a rookie... Is my sim card bad? 4g works at times, calls work, everything seems ok..

This happened to me on Stock non rooted after I activated my replacement.
Just contact sprint via chat ( I did LITERALLY 5 mins ago). It's caused by a Sprint error while inputting your UICC or something.
The chat guy just gave me a service update and a profile update, and voila! I'm getting my 4G back, all 1.25 Mbps of it!
I realize that you do get 4G sometimes, but would NEVER get it. Other than that, our problems are the same.

sauprankul said:
This happened to me on Stock non rooted after I activated my replacement.
Just contact sprint via chat ( I did LITERALLY 5 mins ago). It's caused by a Sprint error while inputting your UICC or something.
The chat guy just gave me a service update and a profile update, and voila! I'm getting my 4G back, all 1.25 Mbps of it!
I realize that you do get 4G sometimes, but would NEVER get it. Other than that, our problems are the same.
Click to expand...
Click to collapse
sprint chat, gave me slowest agent in world. took 25 mins for them to tell me to remove the sim and put it back in. Finally, they said my sim wasn't paired to my phone and I had to go to a store to fix.
So today, I go to store, wait around forever. I am told my sim is active on another account (uhh? no.. ) and the only way to fix is a new sim. Ok cool, give me a new sim and lets do this!
They dont have sim cards.... Corporate store, no sims. No way to order them, no way to get them, nothing. The only "solution" they have and I can't even do that. Driving me effing nuts. On phone again now trying to figure something out.

milkit said:
sprint chat, gave me slowest agent in world. took 25 mins for them to tell me to remove the sim and put it back in. Finally, they said my sim wasn't paired to my phone and I had to go to a store to fix.
So today, I go to store, wait around forever. I am told my sim is active on another account (uhh? no.. ) and the only way to fix is a new sim. Ok cool, give me a new sim and lets do this!
They dont have sim cards.... Corporate store, no sims. No way to order them, no way to get them, nothing. The only "solution" they have and I can't even do that. Driving me effing nuts. On phone again now trying to figure something out.
Click to expand...
Click to collapse
going on over an hour on the phone. Transferred from customer support, to tech support, to SALES, back to tech support, now waiting for who knows who. About 10 mins away from not having Sprint service anymore

milkit said:
going on over an hour on the phone. Transferred from customer support, to tech support, to SALES, back to tech support, now waiting for who knows who. About 10 mins away from not having Sprint service anymore
Click to expand...
Click to collapse
That's some bull. Demand a solution or a free early termination. I would punch somebody if I got service like that.

sauprankul said:
That's some bull. Demand a solution or a free early termination. I would punch somebody if I got service like that.
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Click to collapse
Sprint Technical Support "do you mean the memory card?" NO idoit. HTC one, one of your flagship phones, does not even have a memory card!!! She also told me to remove the battery, then decided wiping the phone was the way to go. I refused.
The guy at Sprint Corporate store told me to move my sim from old Note 2 into my HTC One to fix it.
Every person I talk to is clueless.

This error has nothing to do with your phone, as far as I know. Actually, you know what? Do another Sprint chat and ask for Corey N. If they ask you why, tell them someone else had the same problem and Corey fixed it a couple days ago.
Yeah, but keep at it. It's nothing to do with your phone. I told Corey that my phone was able to receive a 4G signal before I activated it. That is what triggered him to check the service info. Otherwise, I too was going to have to get a new SIM card. Tell them they have to use your UICC ID to give you a service update.
Good luck man. You'll probably need it.

sauprankul said:
This error has nothing to do with your phone, as far as I know. Actually, you know what? Do another Sprint chat and ask for Corey N. If they ask you why, tell them someone else had the same problem and Corey fixed it a couple days ago.
Yeah, but keep at it. It's nothing to do with your phone. I told Corey that my phone was able to receive a 4G signal before I activated it. That is what triggered him to check the service info. Otherwise, I too was going to have to get a new SIM card. Tell them they have to use your UICC ID to give you a service update.
Good luck man. You'll probably need it.
Click to expand...
Click to collapse
i became aware it wasnt the phone pretty quick. I spent 30 mins explaining that multiple times only be to told i was being transferred and notes would carry over, then new person wouldnt have any clue what i was calling about. I finally gave up and hung up on phone. Got on chat, and i told the lady how to fix it.
She was having me do reboots and stuff and I just said, listen... Here is my sim card #, can you tell me if that sim is activated on my phone or someone elses. She looked and said it was active on another account. I said ok, THAT is the problem. I told her to either send me a new sim, or get it off the other account and on to mine since it was obviously a mistake. After another 30 mins she got i working finally.

Possible modem failure.T-mobile was not immediately helpful

Much to my dismay, I think device is dead, bit I was more wondering if anybody else has run into this at all. To preface I'm currently traveling in Europe, phone worked fine from the 17th of October. I have the International Data and every thing was peachy till last night when it stopped associating to the cellular network. I had been using wifi calling to home till I started getting the red wifi calling icon saying invalid sim. I started looking at settings and noticed APN settings we gone and it couldn't search for networks.
I tried restarting, puling sim, then I tried a factory wipe, ultimately culminating in the pictures attached below. I also attached a picture of the bootloader for added info.
I called into T-mobile, 5 representatives and an hour and a half later was told that the only way that I was going to get a replacement is to go return it to the store where I processed my pre-order, and that needs to be done within 14 days. I'm going to try today to see if Samsung can do anything for me, but this seems more of a hardware failure that should be covered by the manufactured warranty.
I do have JUMP but I don't feel I should have to pay the deductible for this.
:TLDR:
I've not rooted, flashed or other wise modded my phone, anybody else run into this?

numbawon said:
Much to my dismay, I think device is dead, bit I was more wondering if anybody else has run into this at all. To preface I'm currently traveling in Europe, phone worked fine from the 17th of October. I have the International Data and every thing was peachy till last night when it stopped associating to the cellular network. I had been using wifi calling to home till I started getting the red wifi calling icon saying invalid sim. I started looking at settings and noticed APN settings we gone and it couldn't search for networks.
I tried restarting, puling sim, then I tried a factory wipe, ultimately culminating in the pictures attached below. I also attached a picture of the bootloader for added info.
I called into T-mobile, 5 representatives and an hour and a half later was told that the only way that I was going to get a replacement is to go return it to the store where I processed my pre-order, and that needs to be done within 14 days. I'm going to try today to see if Samsung can do anything for me, but this seems more of a hardware failure that should be covered by the manufactured warranty.
I do have JUMP but I don't feel I should have to pay the deductible for this.
:TLDR:
I've not rooted, flashed or other wise modded my phone, anybody else run into this?
Click to expand...
Click to collapse
If you traveling I think phone needs an unlock code and a different Sim card. WiFi calling probably just updated it self and kicked you off.
NOTE 4

BACARDILIMON said:
If you traveling I think phone needs an unlock code and a different Sim card. WiFi calling probably just updated it self and kicked you off.
NOTE 4
Click to expand...
Click to collapse
You don't need a new sim to travel with. I've used my sim and carrier many times in UK and Germany with out issue, you just get to pay a premium for roaming.
If I wanted to use a local carrier and then the local rates, then I need to be unlocked and then a local carriers sim.

[Q] Nexus 6 Verizon Network problem

I've had a T-mobile Nexus 6 on Verizon network since Thanksgiving. I've had no problems at all UNTIL today. Woke up and my network symbol has an exclamation point next to it and when I try and make calls it sends me to Verizon's customer account services. Also, a dropdown bar with the words "sign into network" appear. After clicking on it it sends me to the Verizon's broadband page.
Anybody else have this problem and no what to do? Wanna run this by before I call and navigate customer service.
Edit: My account is fully paid and up to date

Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.

mordrukk said:
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
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Click to collapse
Yeeup. I've tried a factory reset and exchanging the sim. I put my wife's micro sim in and it deactivated her whole account. Verizon did this on purpose and I'm not happy. I've been using this phone for 3 months with NO problems

So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?

mordrukk said:
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
Click to expand...
Click to collapse
Okay, so I called Verizon and the tech could not get my phone activated. She said the phone number on that account wasn't working. While this was going on I randomly checked my EMEI number on Swappa and my phone was just reported Stolen/blacklisted! Although I bought on CL unopened in box with triple-checked clean ESN. I've used it for almost 3 months with no issues and a clean ESN. I even registered it through Motorola's website. I am beside myself. I didn't say anything to the tech because she was determined to get it working and I didn't want to be like "oh hey, yeah by the way I just realized this phone is reported stolen".
Well, it is still not working and tech pretty much gave up. So I'm gonna go down to Verizon and see if there is another workaround. I don't know if this is the reason it isn't working, but all evidence says so.
Anybody have any ideas on if this phone can be used again? Am I screwed?

That's sucks how that can happen. I to bought my nexus from someone and I sure hope he doesn't do the same thing. They should see one you activate it and use it for a period of time. Then all of a sudden reported stolen, that is a scam.
Sent from my Nexus 6 using Tapatalk

Haha! Figured it out.... Finally got to a tech who knew what was up. I'm on a family plan and unbeknownst to me my inlaw had an ipad stolen and reported it to Verizon, which in turn deactivated and reported device stolen. BUT, instead of reporting just the ipad, they reported the phone too. Doesn't make a whole lot of sense. But the tech fixed it.
I told him it up front it wasn't a verizon "branded" device, that I cut my micro sim card down to fit it and he said no problem he would get it working....AND he did.

Similar issue
I'm having exactly the same symptoms as you mentioned, but on Swappa my IMEI comes up clean. I've talked with Google, Motorola (source for my N6), and Verizon. This happened right after a *611 call related to a billing issue. The sim in the phone is a microsim cut from my S3. Worked for about a month, then boom. Finally talked to someone last night that "fixed" my issue, but it's flaky and temporary at best. The tech support person activated my phone as my old S3 somehow, but it does seem to work. One of the other Verizon techs put in a service request to add my IMEI to the Verizon database, but it was denied because of differences between the firmware/software on the Verizon N6's making mine "not safe" to be on their network. I'm looking for a long term solution. Every time I jump off WiFi I get the aforementioned network exclamation point and then it comes back. I'm wondering if the phone had Verizon's firmware version if they'd activate it? I think my IMEI is blacklisted?
I didn't want to start a new thread since this is similar.
Hoping I didn't break any other rules. Any help would be greatly appreciated.