I've had a T-mobile Nexus 6 on Verizon network since Thanksgiving. I've had no problems at all UNTIL today. Woke up and my network symbol has an exclamation point next to it and when I try and make calls it sends me to Verizon's customer account services. Also, a dropdown bar with the words "sign into network" appear. After clicking on it it sends me to the Verizon's broadband page.
Anybody else have this problem and no what to do? Wanna run this by before I call and navigate customer service.
Edit: My account is fully paid and up to date
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
mordrukk said:
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
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Yeeup. I've tried a factory reset and exchanging the sim. I put my wife's micro sim in and it deactivated her whole account. Verizon did this on purpose and I'm not happy. I've been using this phone for 3 months with NO problems
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
mordrukk said:
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
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Okay, so I called Verizon and the tech could not get my phone activated. She said the phone number on that account wasn't working. While this was going on I randomly checked my EMEI number on Swappa and my phone was just reported Stolen/blacklisted! Although I bought on CL unopened in box with triple-checked clean ESN. I've used it for almost 3 months with no issues and a clean ESN. I even registered it through Motorola's website. I am beside myself. I didn't say anything to the tech because she was determined to get it working and I didn't want to be like "oh hey, yeah by the way I just realized this phone is reported stolen".
Well, it is still not working and tech pretty much gave up. So I'm gonna go down to Verizon and see if there is another workaround. I don't know if this is the reason it isn't working, but all evidence says so.
Anybody have any ideas on if this phone can be used again? Am I screwed?
That's sucks how that can happen. I to bought my nexus from someone and I sure hope he doesn't do the same thing. They should see one you activate it and use it for a period of time. Then all of a sudden reported stolen, that is a scam.
Sent from my Nexus 6 using Tapatalk
Haha! Figured it out.... Finally got to a tech who knew what was up. I'm on a family plan and unbeknownst to me my inlaw had an ipad stolen and reported it to Verizon, which in turn deactivated and reported device stolen. BUT, instead of reporting just the ipad, they reported the phone too. Doesn't make a whole lot of sense. But the tech fixed it.
I told him it up front it wasn't a verizon "branded" device, that I cut my micro sim card down to fit it and he said no problem he would get it working....AND he did.
Similar issue
I'm having exactly the same symptoms as you mentioned, but on Swappa my IMEI comes up clean. I've talked with Google, Motorola (source for my N6), and Verizon. This happened right after a *611 call related to a billing issue. The sim in the phone is a microsim cut from my S3. Worked for about a month, then boom. Finally talked to someone last night that "fixed" my issue, but it's flaky and temporary at best. The tech support person activated my phone as my old S3 somehow, but it does seem to work. One of the other Verizon techs put in a service request to add my IMEI to the Verizon database, but it was denied because of differences between the firmware/software on the Verizon N6's making mine "not safe" to be on their network. I'm looking for a long term solution. Every time I jump off WiFi I get the aforementioned network exclamation point and then it comes back. I'm wondering if the phone had Verizon's firmware version if they'd activate it? I think my IMEI is blacklisted?
I didn't want to start a new thread since this is similar.
Hoping I didn't break any other rules. Any help would be greatly appreciated.
Related
I've had my unlocked HTC Kaiser for 2 months now on the AT&T Network no problems. On Thanksgiving Day, my phone decided not to turn on after I left the phone to charge overnight. I figured it did not get a good charge so I tried recharging it. It was flashing red lights near the the top of the phone. So I go into AT&T on Friday to see if its the battery or the european charger that may be at fault. I played around a few combinations in the store and it suddenly/magically turned on. (I decided to buy the charger and extra battery anyways). The employee decides that for some reason or another, the phone needs a SIM Card. Well here is where everything went downhill.
After the new SIM card, I was unable to make or receive any calls, and no access to my data plan. Sometimes, I would have full signal bars but still was unable to make/receive phone calls. I've been able to make calls on very rare occasions; especially in this room in our school. What to give? So I went into another AT&T store and noticed that they had the incorrect IMEI number down in their system,. I asked for them to fix it but they said they couldn't change it for some reason and that the IMEI wouldn't be causing the problems I'm experiencing. So I finally called Customer Service Support on the phone and supposedly they were able to change it to the correct IMEI #. But still the same issues. I've done soft, hard, master resets, take out the battery + SIM card, you name it and still the same problem! When I took the SIM Card out of my phone and put it in a Blackberry, it did work! But when I took the Blackberry SIM Card into my phone, it did not. The support team told me that indicates that it is my phone; but I clearly told them that it could also be due to the fact that the towers just aren't recognizing my device no longer.
So I spoke to HTC about this and they said its the SIM card and they wanted me to go in and get another SIM card. So I went into AT&T today and got a new SIM card but same problem. Again, same issue. So I called AT&T Customer Support today and asked them to bump me up to Level II or III support. She says she cannot do that because my phone is unlocked (from HTC) and no support for that. I gave her the rundown on how my phone was working for 2 months until they put in the new SIM card and my cell phone activity clearly show that. Then she goes on to mention that other technical service reps that have helped me in the past few days clearly have pointed the culprit to be my device and not AT&T as they have exhausted all tests. And I told her, it's like taking a brand new car to a mechanic and then get the car back not running. If you ask the mechanic what did you do to my car, he's not going to admit to anything. She says that my device isn't being recognized by the towers. So then I brought up the point of "So is it my tower or is it really my phone?". I told her it's no problem getting a new phone but if I get a new phone, will it be unrecognized by the towers again. She said yes because it is unlocked. I said what about the thousands of other people who use unlocked Kaisers or any phone for that matter as they seem to have NO problems. They basically want you to buy the phone directly from them.
In all, I've spent nearly 10 hours on trying to get this thing to rework and be able to place/receive phone calls. Whether this is due to the events which ensued after the red light indicator on Thanksgiving Day OR the fact that AT&T switched my SIM Card and caused my device to be undetected by towers (whether it was due to the fact they put in the wrong IMEI in the first place or any adjustment they made to my account) remains to be determined.
The only options that remain is: 1) Go to TMobile and try out their SIM card on my phone and see if it works. I highly doubt they too will let me do that as they consider phone unlocked and don't want to help 2) Get a new phone through HTC and hope it'll work on AT&T again.
Any ideas or support??? heheh. your help is truly appreciated
I feel you pain Brother.......
I don't have a clue how IMEI and towers can just not register your device...though....but anyhow, did you check if you have the Phone in the Dialing screen-Menu-Options, then the tab BAND on the bottom and both of them selected as AUTO? if not, then try changing bands.......
If you know that then, I'm thinking only of AT&T could have blacklisted you or some sort.......but that is highly unlikely......
I had some problem like that when i'm out of the country using Foreign Chips, and it seems the Kaiser needs a bit of time to adjust to new sims, and that can take minutes, hours...or even days......who knows what is happening as the phone is "learning"....... hope this helped you a bit....
I've been using my Kaiser for several months now and I did not register my IMEI, I just popped the sim out of my 8525 and took off running. It sounds to me like your phone has failed in some way, especially if your new sim works fine in another phone. The question now really is, where can you get a Kaiser fixed in the US? I spoke with HTC on another subject and I get the feeling that it may be difficult. I got mine from a shop in Canada, guess I'd have to go thru them.
In any case, good luck, it will be interesting to see what it turns out to be.
I second RemE -- like him, I bought a Tytn II & plugged in the SIM from an older phone (in my case a Qtek 9100 not bought through AT&T/Cingular), and have had no problems.
i had a similar problem with my 8525. I bought a Tilt to replace it, and about a week later I gave the 8525 to my son to use. neither his SIM card or mine would work in the 8525, but they worked in other phones. I brought the phone to the AT&T store and the guy there did something on his computer, then the phone was able to work. I'm not saying that AT&T blacklisted it, because I don't really know. But it took a change by the AT&T rep at the store to get the phone working again.
I have been using Kaiser with ATT for three months now with no problem. I just used the sim card from my Blackberry and so far, no problems.
At first I opened thread a thread (http://forum.xda-developers.com/showthread.php?p=4468480) regarding not getting prompt for a sim unlock code using a gophone sim. I got around that by trying another (international) sim I had laying around, so was able to then use an unlock code to unlock my phone.
At this point, though, I am still stuck, as I am not able to connect to the AT&T network using a gophone sim.
sim works fine in a different phone
The ROMS I have used:
"The HTC ADP 1.5 CRC1 ROM" from
http://forum.xda-developers.com/showthread.php?t=538456
cyanogenmod 4.0.4
To note, no APNs show under settings>wireless controls>Mobile Networks>Network>Access point names when I put non-tmobile sims in. When I add one, it still does not show up on the list. I have also tried clearing the data partition and tried setting up an APN during the setup procedure - no dice - the APN I just edited and saved does not show up.
Anyone have any ideas?
Thanks
I can say I don't got any, other than it don't like your go phone, I am afraid that if you get it working at this point, it might go kaboom in spite.
Those g1s are some finiky creatures, beware they attack if startled
FIXED!!!!
I dont know if this is new for gophone or anything .... but apparently "new" gophone accounts are tied to the IMEI number that you first start your account with. At least this is what they told me when I called into the gophone service center.
Anyway... I worked with a tech who seemed quite knowledgeable. I convinced her to change to IMEI number linked to my account and change it to the G1's IMEI (to note - I honestly answered every question asked of me, such as the phone being an unlocked G1 I bought on ebay). At first it did not take - I waited an hour to see if maybe it was something that just needed to propagate thorough AT&T's network. The tech called me back. Because it did not work, she changed it back to the original phone on the account. I then asked her to please change it back to the G1's IMEI and please just leave it - I would wait a day to see if that helped any. She changed it back to the G1's IMEI and then I told her I would continue to play with the phone. Right after our call ended, my phone all of a sudden connected to AT&T's network.
I hope that this helps someone out. I know that I am happy as I can finally get playing around with this thing.
Thanks to those who offered advise.
Hey I'm having a very similar problem with my Dell Streak 5 and my GoPhone SIM card, I've even gone through the IMEI process with support from AT&T and I guess they successfully changed the IMEI linked to my SIM card to that of my new Dell Streak 5 but it's been 4+ hours and it's hasn't been "updated" in their system. Though the IMEI is now correctly linked to my Dell Streak 5 I still get no service and cannot connect to any network. I'm stumped!
I just got an HTC one a few days ago off ebay. I love it so far but I am having some issues. Running OMJ's sprint one rom. Flashed multiple times with full wipes, etc.
I keep getting invalid sim messages, sprint self service keeps opening randomly (even when in pocket, which then leaves phone unlocked and i start pocket calling)
It's starting to drive me nuts. Anyone else had these issues? Is my phone possibly not activated correctly? Lady i dealt with on phone activating seemed like a rookie... Is my sim card bad? 4g works at times, calls work, everything seems ok..
This happened to me on Stock non rooted after I activated my replacement.
Just contact sprint via chat ( I did LITERALLY 5 mins ago). It's caused by a Sprint error while inputting your UICC or something.
The chat guy just gave me a service update and a profile update, and voila! I'm getting my 4G back, all 1.25 Mbps of it!
I realize that you do get 4G sometimes, but would NEVER get it. Other than that, our problems are the same.
sauprankul said:
This happened to me on Stock non rooted after I activated my replacement.
Just contact sprint via chat ( I did LITERALLY 5 mins ago). It's caused by a Sprint error while inputting your UICC or something.
The chat guy just gave me a service update and a profile update, and voila! I'm getting my 4G back, all 1.25 Mbps of it!
I realize that you do get 4G sometimes, but would NEVER get it. Other than that, our problems are the same.
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sprint chat, gave me slowest agent in world. took 25 mins for them to tell me to remove the sim and put it back in. Finally, they said my sim wasn't paired to my phone and I had to go to a store to fix.
So today, I go to store, wait around forever. I am told my sim is active on another account (uhh? no.. ) and the only way to fix is a new sim. Ok cool, give me a new sim and lets do this!
They dont have sim cards.... Corporate store, no sims. No way to order them, no way to get them, nothing. The only "solution" they have and I can't even do that. Driving me effing nuts. On phone again now trying to figure something out.
milkit said:
sprint chat, gave me slowest agent in world. took 25 mins for them to tell me to remove the sim and put it back in. Finally, they said my sim wasn't paired to my phone and I had to go to a store to fix.
So today, I go to store, wait around forever. I am told my sim is active on another account (uhh? no.. ) and the only way to fix is a new sim. Ok cool, give me a new sim and lets do this!
They dont have sim cards.... Corporate store, no sims. No way to order them, no way to get them, nothing. The only "solution" they have and I can't even do that. Driving me effing nuts. On phone again now trying to figure something out.
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going on over an hour on the phone. Transferred from customer support, to tech support, to SALES, back to tech support, now waiting for who knows who. About 10 mins away from not having Sprint service anymore
milkit said:
going on over an hour on the phone. Transferred from customer support, to tech support, to SALES, back to tech support, now waiting for who knows who. About 10 mins away from not having Sprint service anymore
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Click to collapse
That's some bull. Demand a solution or a free early termination. I would punch somebody if I got service like that.
sauprankul said:
That's some bull. Demand a solution or a free early termination. I would punch somebody if I got service like that.
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Sprint Technical Support "do you mean the memory card?" NO idoit. HTC one, one of your flagship phones, does not even have a memory card!!! She also told me to remove the battery, then decided wiping the phone was the way to go. I refused.
The guy at Sprint Corporate store told me to move my sim from old Note 2 into my HTC One to fix it.
Every person I talk to is clueless.
This error has nothing to do with your phone, as far as I know. Actually, you know what? Do another Sprint chat and ask for Corey N. If they ask you why, tell them someone else had the same problem and Corey fixed it a couple days ago.
Yeah, but keep at it. It's nothing to do with your phone. I told Corey that my phone was able to receive a 4G signal before I activated it. That is what triggered him to check the service info. Otherwise, I too was going to have to get a new SIM card. Tell them they have to use your UICC ID to give you a service update.
Good luck man. You'll probably need it.
sauprankul said:
This error has nothing to do with your phone, as far as I know. Actually, you know what? Do another Sprint chat and ask for Corey N. If they ask you why, tell them someone else had the same problem and Corey fixed it a couple days ago.
Yeah, but keep at it. It's nothing to do with your phone. I told Corey that my phone was able to receive a 4G signal before I activated it. That is what triggered him to check the service info. Otherwise, I too was going to have to get a new SIM card. Tell them they have to use your UICC ID to give you a service update.
Good luck man. You'll probably need it.
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i became aware it wasnt the phone pretty quick. I spent 30 mins explaining that multiple times only be to told i was being transferred and notes would carry over, then new person wouldnt have any clue what i was calling about. I finally gave up and hung up on phone. Got on chat, and i told the lady how to fix it.
She was having me do reboots and stuff and I just said, listen... Here is my sim card #, can you tell me if that sim is activated on my phone or someone elses. She looked and said it was active on another account. I said ok, THAT is the problem. I told her to either send me a new sim, or get it off the other account and on to mine since it was obviously a mistake. After another 30 mins she got i working finally.
Much to my dismay, I think device is dead, bit I was more wondering if anybody else has run into this at all. To preface I'm currently traveling in Europe, phone worked fine from the 17th of October. I have the International Data and every thing was peachy till last night when it stopped associating to the cellular network. I had been using wifi calling to home till I started getting the red wifi calling icon saying invalid sim. I started looking at settings and noticed APN settings we gone and it couldn't search for networks.
I tried restarting, puling sim, then I tried a factory wipe, ultimately culminating in the pictures attached below. I also attached a picture of the bootloader for added info.
I called into T-mobile, 5 representatives and an hour and a half later was told that the only way that I was going to get a replacement is to go return it to the store where I processed my pre-order, and that needs to be done within 14 days. I'm going to try today to see if Samsung can do anything for me, but this seems more of a hardware failure that should be covered by the manufactured warranty.
I do have JUMP but I don't feel I should have to pay the deductible for this.
:TLDR:
I've not rooted, flashed or other wise modded my phone, anybody else run into this?
numbawon said:
Much to my dismay, I think device is dead, bit I was more wondering if anybody else has run into this at all. To preface I'm currently traveling in Europe, phone worked fine from the 17th of October. I have the International Data and every thing was peachy till last night when it stopped associating to the cellular network. I had been using wifi calling to home till I started getting the red wifi calling icon saying invalid sim. I started looking at settings and noticed APN settings we gone and it couldn't search for networks.
I tried restarting, puling sim, then I tried a factory wipe, ultimately culminating in the pictures attached below. I also attached a picture of the bootloader for added info.
I called into T-mobile, 5 representatives and an hour and a half later was told that the only way that I was going to get a replacement is to go return it to the store where I processed my pre-order, and that needs to be done within 14 days. I'm going to try today to see if Samsung can do anything for me, but this seems more of a hardware failure that should be covered by the manufactured warranty.
I do have JUMP but I don't feel I should have to pay the deductible for this.
:TLDR:
I've not rooted, flashed or other wise modded my phone, anybody else run into this?
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Click to collapse
If you traveling I think phone needs an unlock code and a different Sim card. WiFi calling probably just updated it self and kicked you off.
NOTE 4
BACARDILIMON said:
If you traveling I think phone needs an unlock code and a different Sim card. WiFi calling probably just updated it self and kicked you off.
NOTE 4
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Click to collapse
You don't need a new sim to travel with. I've used my sim and carrier many times in UK and Germany with out issue, you just get to pay a premium for roaming.
If I wanted to use a local carrier and then the local rates, then I need to be unlocked and then a local carriers sim.
This topic is covered here and there in forum replies/other sites (credit to this Android Authority writeup on the same issue with the 6T for its phrasing that finally got the point across to my Verizon tech support) but I don't think anyone's made a dedicated thread yet for steps on Verizon, CDMA-less activation of the OP7P.
This is for if you're having issues swapping SIMs from a prior phone. In my case, I received my Verizon signal, could place calls and send texts, but incoming calls all came from "Restricted" and no texts came through. I didn't do much other testing because knew CDMA-less wasn't activated.
1. Get your IMEI and ICCID ready (phone & SIM IDs)
- Dial *#06# on your OP7P and log the IMEI1
- If you don't have access to a phone that can show you your SIM ID (the ICCID) you can sign into your Verizon account, navigate to the phone line/activation info, and see the 19/20-digit ICCID there (starts with 89). Log this too.
2. Make sure your SIM is in the OP7P & get in touch with Verizon support
- Start mentioning CDMA-less activation right away, if you're lucky you'll get someone who knows what it is already
- I used their Facebook chat, worked all right (lots of different techs reply to you)
- They will need the IMEI and ICCID info from you once you verify your account info
- If they tell you your phone seems activated on their end, but it clearly isn't, send them this exact message:
Are both the billing and network profiles on the line the same, i.e., they both say I am using a OnePlus 7 Pro? The CDMA-less option might not show up unless those are synced.
- Shortly after I sent that message, someone got it figured out and everything started working fine--visual voicemail, HD call, incoming/outgoing SMS/MMS, etc.
I just took it to Verizon store and they popped in a Sim. It picked up the network right away but they had to go on verizions bring your own device page to activate
This can all be done online easily. All I did was pop in my old SIM from GS8+, added new device on my account, and there's an option for no CDMA. Took 5 min, no issues
djhulk2 said:
I just took it to Verizon store and they popped in a Sim. It picked up the network right away but they had to go on verizions bring your own device page to activate
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I chopped my own microSIM, it has sentimental value to me and I want to keep it. And I'll do anything to avoid having to go to brick & mortar Verizon.
ktimque said:
This can all be done online easily. All I did was pop in my old SIM from GS8+, added new device on my account, and there's an option for no CDMA. Took 5 min, no issues
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Click to collapse
Fwiw I also started on the "bring your own device" page and got through the first couple steps, but when I entered my ICCID, it told me my SIM was not compatible and that I'd need a new one. I could not find anything mentioning CDMA on my end--do you remember what step that happened at for you? Once I ran into that wall, I got in touch with Verizon support, and I think it's why they were thinking I was already activated (since I had done some of the steps already online). I just skipped that part of my journey in the guide because I think it was ultimately irrelevant to it working out for me.
Jesse402 said:
Fwiw I also started on the "bring your own device" page and got through the first couple steps, but when I entered my ICCID, it told me my SIM was not compatible and that I'd need a new one. I could not find anything mentioning CDMA on my end--do you remember what step that happened at for you? Once I ran into that wall, I got in touch with Verizon support, and I think it's why they were thinking I was already activated (since I had done some of the steps already online). I just skipped that part of my journey in the guide because I think it was ultimately irrelevant to it working out for me.
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Click to collapse
Unfortunately no it was awhile ago, but I remember not having to call VZW or even talk to support. I think once I entered my IMEI it picked up the fact that it was CDMA-less
ktimque said:
Unfortunately no it was awhile ago, but I remember not having to call VZW or even talk to support. I think once I entered my IMEI it picked up the fact that it was CDMA-less
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Click to collapse
Maybe the age of the SIM has something to do with it/is yours newer? It knew I had a OP7P too once I got through IMEI but it was the SIM it didn't like. I've had this SIM since the Galaxy S4 (maybe even in an iPhone 4S? but I'm thinking they swapped me when I got the S4) and it was last in a Pixel.
Jesse402 said:
Maybe the age of the SIM has something to do with it/is yours newer? It knew I had a OP7P too once I got through IMEI but it was the SIM it didn't like. I've had this SIM since the Galaxy S4 (maybe even in an iPhone 4S? but I'm thinking they swapped me when I got the S4) and it was last in a Pixel.
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Click to collapse
Yeah that's possible, I think mine was new as of my S8+
Yes each Sim is registered to spefic device. If you want swap out old Sim u need find way to deactive Sim first and then activate it with the new imie