I've had my unlocked HTC Kaiser for 2 months now on the AT&T Network no problems. On Thanksgiving Day, my phone decided not to turn on after I left the phone to charge overnight. I figured it did not get a good charge so I tried recharging it. It was flashing red lights near the the top of the phone. So I go into AT&T on Friday to see if its the battery or the european charger that may be at fault. I played around a few combinations in the store and it suddenly/magically turned on. (I decided to buy the charger and extra battery anyways). The employee decides that for some reason or another, the phone needs a SIM Card. Well here is where everything went downhill.
After the new SIM card, I was unable to make or receive any calls, and no access to my data plan. Sometimes, I would have full signal bars but still was unable to make/receive phone calls. I've been able to make calls on very rare occasions; especially in this room in our school. What to give? So I went into another AT&T store and noticed that they had the incorrect IMEI number down in their system,. I asked for them to fix it but they said they couldn't change it for some reason and that the IMEI wouldn't be causing the problems I'm experiencing. So I finally called Customer Service Support on the phone and supposedly they were able to change it to the correct IMEI #. But still the same issues. I've done soft, hard, master resets, take out the battery + SIM card, you name it and still the same problem! When I took the SIM Card out of my phone and put it in a Blackberry, it did work! But when I took the Blackberry SIM Card into my phone, it did not. The support team told me that indicates that it is my phone; but I clearly told them that it could also be due to the fact that the towers just aren't recognizing my device no longer.
So I spoke to HTC about this and they said its the SIM card and they wanted me to go in and get another SIM card. So I went into AT&T today and got a new SIM card but same problem. Again, same issue. So I called AT&T Customer Support today and asked them to bump me up to Level II or III support. She says she cannot do that because my phone is unlocked (from HTC) and no support for that. I gave her the rundown on how my phone was working for 2 months until they put in the new SIM card and my cell phone activity clearly show that. Then she goes on to mention that other technical service reps that have helped me in the past few days clearly have pointed the culprit to be my device and not AT&T as they have exhausted all tests. And I told her, it's like taking a brand new car to a mechanic and then get the car back not running. If you ask the mechanic what did you do to my car, he's not going to admit to anything. She says that my device isn't being recognized by the towers. So then I brought up the point of "So is it my tower or is it really my phone?". I told her it's no problem getting a new phone but if I get a new phone, will it be unrecognized by the towers again. She said yes because it is unlocked. I said what about the thousands of other people who use unlocked Kaisers or any phone for that matter as they seem to have NO problems. They basically want you to buy the phone directly from them.
In all, I've spent nearly 10 hours on trying to get this thing to rework and be able to place/receive phone calls. Whether this is due to the events which ensued after the red light indicator on Thanksgiving Day OR the fact that AT&T switched my SIM Card and caused my device to be undetected by towers (whether it was due to the fact they put in the wrong IMEI in the first place or any adjustment they made to my account) remains to be determined.
The only options that remain is: 1) Go to TMobile and try out their SIM card on my phone and see if it works. I highly doubt they too will let me do that as they consider phone unlocked and don't want to help 2) Get a new phone through HTC and hope it'll work on AT&T again.
Any ideas or support??? heheh. your help is truly appreciated
I feel you pain Brother.......
I don't have a clue how IMEI and towers can just not register your device...though....but anyhow, did you check if you have the Phone in the Dialing screen-Menu-Options, then the tab BAND on the bottom and both of them selected as AUTO? if not, then try changing bands.......
If you know that then, I'm thinking only of AT&T could have blacklisted you or some sort.......but that is highly unlikely......
I had some problem like that when i'm out of the country using Foreign Chips, and it seems the Kaiser needs a bit of time to adjust to new sims, and that can take minutes, hours...or even days......who knows what is happening as the phone is "learning"....... hope this helped you a bit....
I've been using my Kaiser for several months now and I did not register my IMEI, I just popped the sim out of my 8525 and took off running. It sounds to me like your phone has failed in some way, especially if your new sim works fine in another phone. The question now really is, where can you get a Kaiser fixed in the US? I spoke with HTC on another subject and I get the feeling that it may be difficult. I got mine from a shop in Canada, guess I'd have to go thru them.
In any case, good luck, it will be interesting to see what it turns out to be.
I second RemE -- like him, I bought a Tytn II & plugged in the SIM from an older phone (in my case a Qtek 9100 not bought through AT&T/Cingular), and have had no problems.
i had a similar problem with my 8525. I bought a Tilt to replace it, and about a week later I gave the 8525 to my son to use. neither his SIM card or mine would work in the 8525, but they worked in other phones. I brought the phone to the AT&T store and the guy there did something on his computer, then the phone was able to work. I'm not saying that AT&T blacklisted it, because I don't really know. But it took a change by the AT&T rep at the store to get the phone working again.
I have been using Kaiser with ATT for three months now with no problem. I just used the sim card from my Blackberry and so far, no problems.
Related
Hi all,
I bought an Alpine, brand new (unwanted contract upgrade) from eBay, received it today and put in the PayG o2 sim that I bought from carphone warehouse. The phone is locked to o2, as I tried my old virgin sim and got the old "Enter unlock code", but with the PayG sim, it goes straight in, except there is an exclamation mark next to the signal indicator. I can't figure out what it is. Do I have to wait, say 24 hours for the sim to receive a signal? Or is it something more suspect? I can't make calls or do anything that requires payment from the sim.
Cheers,
Karl
EDIT: I have googled, and done a hard reset. I have come across that problem of not being able to select "Prepaid" for the simcard. I'm even using an o2 sim card! Is there something else I need to do? I've seen the settings for gprs and mms, but I just need to get it so I can use it as a phone! Please help!
Can nobody help me?!?!?
Have you tried calling O2? I had no signal for a few hours last night and had the ! mark next to the aeriel symbol, maybe there were network problems in your area as well?
Alternatively have you tried the SIM in another phone to check it's been activated correctly?
You could also try SIM-Unlocking your phone using the tool somewhere on this forum (Search should find it) and try it with your Virgin SIM to see if it's actually the phone which isn't working.
Apart from that can't help.
Sorry!!!!
G
I have emailed them about the problem, and may well back it up with a call; I just don't want to be on hold for an hour listening to someone playing the trumpet with their arse.
My sister has an o2 phone, but is out at the moment. I will check with her when I next see her.
I have been looking at the all in one unlock tool in the General section, but am wary of it as I don't want to brick this phone. Will it wipe the WM2k3 OS do you know? Or is it just like an application that searches the system?
Thanks!
UPDATE: Have just decided to bite the bullet and try the all in one unlock. It worked and my XDA is now on my old Virgin Sim. I will try my o2 Sim in my sister's phone at some point. Could it be that I have bought a dodgy o2 sim?
UPDATE: I tested the Sim in my Sister's phone, and it came up with "Unregistered Sim". I then put in an unused Sim that she got as part of a promotional freebie type thing and it registered in under a minute! I'm going to take back the Sim that will not register, but before I do, is there anything else I can try?
SOLVED
Simcard refunded, am using spare that my sister had as it worked straight away.
SOLVED
Glad to hear that - I had just dug out this morning the SIM unlock program and was going to PM it to you then I saw your post.
Enjoy your phone!
G
Thanks for your help buddy! Much appreciated
I have a big problem which I hope all you Kaiser gurus can offer some advice:
I got my Kaiser two weeks ago, pop in my USA T-mobile sim card (GSM only) and it worked perfectly. I then went over to Taiwan and the device was put in Airplane mode for about 10 days. When I get back to the states, the phone no longer works; all other features of WM6 works except it the phone service.
It cannot find the t-mobile network regardless in auto or manual network selection mode. I tried the SIM card on my other phone and it works perfectly so that rules out the SIM card. I did a hard reset and it didn't cure the problem.
Question is, can the altitude or air cabin pressure somehow killed the phone portion of the unit?
What other diagnostic methods do you recommend?
Hmm I dont know if this is a good idea but emergency services like 911 should still work, even without service. And by that I mean without being signed up for service. So it might help to test 911, then hang up if it rings once. Just to see if your radio still works. If it does, then the issue might be that the phone is not configured correctly to T-mobile.
Now this is only true in the USA. I'm not sure where you are from. But given that the USA has just about the oldest infrastructure in any developed nation, I'm confident it can only be better where you are from.
No, 911 does not work. Does this mean my radio is fried? What can I do?
hmm... this sounds like a bad radio flash gone wrong... and not saying so!
I tried it with my friend's AT&T Sim and it worked perfectly. Does it mean it's the carrier's problem?
it means probably your phone got sim lock somehow. Just do hard spl and unlock it.
I'd get another T-Mobile sim card if your device works fine with an AT&T sim. I realize you said your T-Mobile sim works great in another phone, but that's the only thing that makes sense.
Ok I'll try that. Problem is, I have several other T-mobile lines and I tried those SIMS already and no cigar.
Anyone else can contribute any ideas? HTC is not support me because this is an import phone.
mutantblack said:
it means probably your phone got sim lock somehow. Just do hard spl and unlock it.
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Click to collapse
This is MISLEADING info !
Hard-SPL = CID unlock = ROM options
it does NOT unlock the SIM !!
hello all
i got the "no sevice" problem which looks like the same as Valleydog's.
i got my kaiser about 1 month, everything goes very well
today im in class and turn on the flight mode.
when i turn off the flight mode, it cant find the sevice any more,it tells "no sevice"
i cant dial any number including 911,86,110 etc......i swap my friends' cards they couldnt work,too
oh,just a nightmare to me, i flash the htc ship rom(which contains a radio),problem still...
could anybody help me, was it suddenly sim locked? possible?
Why such bad thing happens on me(good person)...........
KAIS130 with hspl v1,flashed many roms without problem,just this problem suddenly scares me
Sheng
This happened to me briefly the other day; running a stock T-Mobiles Vario III with NO rom flashing done to it.
I went to make a call and there was no service. The phone had been in my pocket for a while. I soft reset it and it worked after that, but took about 5 minutes before it picked up a signal... It's been fine since though.
This really sucks... I will head down to the T-mobile store and try out all their SIM cards until I find one that works.
The thing that puzzles me is that the other carrier's SIM (AT&T) works fine
Why such bad thing happens on me(good person)...........
Click to expand...
Click to collapse
Haha....im sure its got nothin to do with that....mebbe u dun pray enough
Here's an update...I tried 3 working SIMS cards in T-mobile store on my phone and it still does not get signal.
Very frustrated at this point.
My phone worked intermittently at one point but now it's dead again. What a piece of crap.
This is so annoying, and HTC have no answer regarding this issue.
It is clearly not a hardware fault!!!
I have the same problem & it is so frustrating you guys can't imagine.
I have always loved HTC machines, but I am thinking never again!
Regards
Andre'
saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?
Did you call T-Mobile to see if they have something configured wrong on their end? If the phone works with an AT&T sim, it would seem something on T-Mobile's side wasn't right.
There is nothing wrong as confirmed by T-mobile, the same SIM works on any other unlocked phone except my Kaiser
valleydog said:
saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?
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Click to collapse
I am located in Israel I have tried 7 sim cards (2 -cellcom,3 -orange,1 -02 uk& 1-t-mobile ) non of them work on my Kaiser but they do in any other phone!!!
I have done soft resets & hard resets nothing helps.
it all started after I was trying to roam to another country and a day later my battery went dead, the next thing i new it wouldent register any network ,
Sometimes people call me and get a message saying my phone is off or out of service. But when I look at it, it often shows 4 bars of service..
When I call someone, the problem disappears temporarily, and I start receiving calls again (and I receive all the SMS's I was supposed to get at once), only to appear again later for no reason (a soft reset also solves it). It's not related to location, it also happens when I spend the day at home (where I get a strong signal).
I don't think it's a operator problem either, since my operator is known for it's good services, and other people who use "normal" phones never had such a problem.
I tried 3 different ROMs (dutty's hybrid, Hyperdragon and AthineOS) and 3 different radios (dutty's radio (1.65 something), hyperdragon's (1.70 something), and eMo radio). Right now I'm using AthineOS with hyperdragon III's radio, and almost no programs installed..
This problem happens both in 3G and EDGE mode.
Anything I can do about it?
Send it in for repair?
Seems you tried all you could...
Don't think I can send it for repair, since it's an AT&T Tilt and I'm not even in the US..
Guess I'm outta luck then
Anyone else have any ideas?
have you tried the sim in another handset, sounds like a network problem to me.
3G Network
Are you using 3G Network?
Sometime I use 3G band and even It show good signal I loose phone calls.
I changed to GSM and no phone calls loose.
This happens in São Paulo/Brazil but...
EDIT: Sorry. Now I saw that you reported this problem also using GSM band.
Thanks.
I am not sure if you're using your US SIM card in a foreign country?
Maybe you just forgot to enable INTERNATIONAL ROAMING before you left ... ?
I'm having the same problem
I seem to have started with the same problem about a week ago. A couple people complained that they called me but it rang twice and went to voicemail - My phone never rang. However, after I made a call (or apparently did something to "wakeup" the phone), I would get the voicemail notification (2 hours later).
I tried reseating the SIM card, but then it went to "SIM Card Missing". I did a hard reset, but that didn't help. I took it back to AT&T and they replaced the SIM Card. That seemed to work again, and certainly would have been a convenient fix (bad SIM card - too easy). So I've just spent all weekend reloading all the apps, but now it's happening again!!
The symptoms are; After I reboot the device, I can receive one or two calls, then it doesn't ring anymore (the caller hears 2 rings then it goes to voicemail). If I cycle the Phone radio button in the Comm Manager, or cycle power, it comes back to life for 1 call, then craps out again.
I'm just using the standard AT&T ROM (without the Bloatware after this past reset) and the standard/default radio version 1.27.12.11
The only thing that I have noticed that seems different lately is that the "Comm Manager" task is always running when I look at the running programs (which I don't think it used to) I had also recently installed Garmin XT.
The device is of course 1 yr + 2 weeks (so I assume just out of warranty)
Any help would be greatly appreciated!!!
Hmmm,
what I would try, is, to just make a hard reset, load only my contacts to the phone and run it for a while to monitor its "Incalling" behavior. If everything seems to be fine, I would go ahead and start installing an application, then monitor my device again for a while, if everything is fine I will go ahead install the next application ... and so on. That is just to make sure that no 3rd party application causes this problems.
BTW:
I don't think that GARMIN causes this problem. I used to run Garmin on my HTC too (v5.0) until I came accross SYGIC McGuider (which works much better and card scrolling is much smoother than Garmin).
Well,
to come back to the point: if you get the same problems without loading any 3rd party application on your device, then I would recommend trying another ROM (best advice: go with the HTC stock ROM). If it also happens with the other ROM then it might be hardware related and difficult to fix.
Thanks - I knew that's what I should do, I just didn't want to do it after having spent all weekend reloading and configuring it. I thought I had read somewhere about Garmin having to have the phone radio on to work, so I was hoping there was a setting somewhere that I was missing that was powering the radio down. But..... I suppose it's time to go back to common sense and just do the reset
So far it seems to be working now. I'll give it a few days with just the basics and then start reloading one at a time.
Thanks for the quick response!
Spoke too soon
looks like I spoke too soon, it's doing it again - seems like it was fine for about 3 hours, but now .....
guess it's time to try my luck with AT&T - time to see how good their customer service is
bbaydiver said:
looks like I spoke too soon, it's doing it again - seems like it was fine for about 3 hours, but now .....
guess it's time to try my luck with AT&T - time to see how good their customer service is
Click to expand...
Click to collapse
Well, I'm experiencig totally same stuff here. I don't know whats really going on. I've NEVER before had such or even simialr problem.
Ive installed stock HTC ROM. And its going again.
One question. Are you using Opera Mini maybe?
kristoff_sz said:
Well, I'm experiencig totally same stuff here. I don't know whats really going on. I've NEVER before had such or even simialr problem.
Ive installed stock HTC ROM. And its going again.
One question. Are you using Opera Mini maybe?
Click to expand...
Click to collapse
no, I was just using the default browser.
I've got nothing installed on it at this point so I'm guessing it's hardware related.
Over the last couple months I had been experiencing some strange battery drainage (not related to the GPS issues). I don't know if that was a symptom or not. It just seems like the radio is going to sleep somehow - it wakes up for a little while if I sync my email, cycle the radio via comm manager, or cycle the power.
Anyone know if there is a setting somewhere that controls that? (sure would be nice if it were that simple)
The AT&T store was basically useless, all they did was give me the phone number for the warranty department (but since I'm 2 weeks past warranty, he doesn't think they'll help me), and of course offer to upgrade me to the Fuze for $375 - no thanks!
I've had the same issue (I think). I too think that it seems to happen when I have a 3G data connection active and moving back to GPRS (non 3G) seems to make it better....
I'm on a standard UK ROM and using BTMobile as a provider.
I was driving down the motorway the other day and overtook a friend. He rang me and went straight to voicemail. I then got a text to say that I had a voicemail and rang him back.
I was running TomTom Traffic at the time so would have had a data session enabled....
I think its something to do with the data session sometimes not letting a call through but can't put my finger on anything and certainly can't find an option to change any settings...
Also, even at home, I'm constantly picking up my phone to see that it "has no signal" and the exclamation mark is displayed - so calls aren't coming through - but it then connects and shows a three-bar strength signal. Don't understand why it keeps dropping out, but I get a 3G connection at the front of my house and an ordinary G connection at the back and I think that it sometimes to stay connected to the 3G connection for data even when the phone signal is very poor and it would be better dropping that and connecting at "old" GPRS speed...
Same on the train on the west coast main line out of London. I think having the 3G turned on causes the phone signal to drop out completely more than when 3G is turned off, as the phone tries to hang on to the signal of a 3G cell and doesn't successfully switch over to the next "non 3G" cell whilst in a call.
have you tried a new radio such as NIKI's?
well, AT&T warranty was even less than useless. Home phone, Internet, and Wireless all through AT&T and the best they can do is "see if they could get me a deal on a new phone" or refer me to HTC technical support. Nice customer service AT&T!!!
HTC technical support was actually trying to be helpful, once she found out I already did a hard reset, she referred me to their warranty group. They looked up the S/N and it's still under their warranty (I guess theirs is 15 months after manufacture date). Now the only problem is I have to send it in to them to see if it's covered under warranty, and of course be willing to go without my phone for 2 weeks (and pay them a yet to be determined amount if they decide it's not under warranty).
I'd like to try a different radio, but looks like there's too much for me to read up on - I need to get the device fixed, I've already lost too much time with it being messed up and me screwing with it.
Update
so this morning I was ready to throw in the towel and send the device back to HTC. At least they were willing to help me out, unlike AT&T.
I get to work, and of course the phone seems to be working (which isn't unusual, it works for a little while then craps out). Come lunch time, it's still working (now this is unusual, it must be a fluke, I'll give a couple more hours before I package it up). 4:00 and it's still working! Now I'm starting to wonder if it's got to do with the cell towers near my house (and the AT&T store since it did it for them too).
I email my buddy who lives about 1/2 mile away and also has a Tilt just to see if he's had any similar problems. He calls me back laughing. There's 5 People in his office with the exact same problem (and not all Tilts either).
So to make a short story long....... it appears to be a problem with AT&T, NOT the device (but Thank You very much AT&T for the incredible customer care you demonstrated and for trying to screw me into buying new devices for outrageous prices)
So at this point, I'm not sure if it's that AT&T has fixed the issue across the board, or if it was the "Resync the routing" that the online chat person tried last night that finally propagated across the network (I assume so that AT&T can find my phone in order to route the calls to me).
I guess we'll see if it does the same thing when I get back closer to home tonight, but I'm relieved that it appears to be fixed.
Thanks everyone for the suggestions! Now I have a little more time to read about how I can screw up my phone on my own schedule - all the practice of resetting it and reinstalling everything, and seeing how much faster it is has inspired me
Hi bbaydiver
Did Att fix your problem? I had same issue with my tilt 8925. I tried all the orginal Att rom "same problem". After couple minute, I can't receive and make call. thanks
kwong1998 said:
Hi bbaydiver
Did Att fix your problem? I had same issue with my tilt 8925. I tried all the orginal Att rom "same problem". After couple minute, I can't receive and make call. thanks
Click to expand...
Click to collapse
Have you tied asking AT$T for a new sim card ? They do wear out you know.
denco7 said:
Have you tied asking AT$T for a new sim card ? They do wear out you know.
Click to expand...
Click to collapse
I didn't tried asking AT&T for a new sim card. but I will call them to change the sim card. Does anybody know how to disable the 3G function?
Just a "me too..."
Hello everyone. I just wanted to report that I'm having the same issues...they started about a week or so ago.
I've had my AT&T Tilt for about 8 months now (it's a warranty replacement for my first tilt, bought in July...so of course, I'm out of warranty). I recently had problems receiving calls, and then I started being unable to make calls, even though my phone shows a decent signal...anywhere from 4 bars to 2 bars. When dialing, it'll say "Dialing..." for a few seconds...and then it clicks off. A soft reset will fix things temporarily, but that's it.
I'm running the stock AT&T ROM (I'll check the version number if someone thinks it'll help), and I've tried doing a hard reset AND replacing the SIM card. Same effect.
Someone please let me know if they resolved this problem. AT&T offered me an HTC Fuze...but I'm extremely wary of other phones by this manufacturer. I'm very, VERY tired of phones crapping out on me after having just spend a couple of hundred bucks on them. At this point, I'm just looking for something reliable. If someone else here has had problems with the Fuze, please let me know...not to start any fights around here, but I'm actually thinking about going with the iPhone.
Thanks.
I've had a T-mobile Nexus 6 on Verizon network since Thanksgiving. I've had no problems at all UNTIL today. Woke up and my network symbol has an exclamation point next to it and when I try and make calls it sends me to Verizon's customer account services. Also, a dropdown bar with the words "sign into network" appear. After clicking on it it sends me to the Verizon's broadband page.
Anybody else have this problem and no what to do? Wanna run this by before I call and navigate customer service.
Edit: My account is fully paid and up to date
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
mordrukk said:
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
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Click to collapse
Yeeup. I've tried a factory reset and exchanging the sim. I put my wife's micro sim in and it deactivated her whole account. Verizon did this on purpose and I'm not happy. I've been using this phone for 3 months with NO problems
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
mordrukk said:
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
Click to expand...
Click to collapse
Okay, so I called Verizon and the tech could not get my phone activated. She said the phone number on that account wasn't working. While this was going on I randomly checked my EMEI number on Swappa and my phone was just reported Stolen/blacklisted! Although I bought on CL unopened in box with triple-checked clean ESN. I've used it for almost 3 months with no issues and a clean ESN. I even registered it through Motorola's website. I am beside myself. I didn't say anything to the tech because she was determined to get it working and I didn't want to be like "oh hey, yeah by the way I just realized this phone is reported stolen".
Well, it is still not working and tech pretty much gave up. So I'm gonna go down to Verizon and see if there is another workaround. I don't know if this is the reason it isn't working, but all evidence says so.
Anybody have any ideas on if this phone can be used again? Am I screwed?
That's sucks how that can happen. I to bought my nexus from someone and I sure hope he doesn't do the same thing. They should see one you activate it and use it for a period of time. Then all of a sudden reported stolen, that is a scam.
Sent from my Nexus 6 using Tapatalk
Haha! Figured it out.... Finally got to a tech who knew what was up. I'm on a family plan and unbeknownst to me my inlaw had an ipad stolen and reported it to Verizon, which in turn deactivated and reported device stolen. BUT, instead of reporting just the ipad, they reported the phone too. Doesn't make a whole lot of sense. But the tech fixed it.
I told him it up front it wasn't a verizon "branded" device, that I cut my micro sim card down to fit it and he said no problem he would get it working....AND he did.
Similar issue
I'm having exactly the same symptoms as you mentioned, but on Swappa my IMEI comes up clean. I've talked with Google, Motorola (source for my N6), and Verizon. This happened right after a *611 call related to a billing issue. The sim in the phone is a microsim cut from my S3. Worked for about a month, then boom. Finally talked to someone last night that "fixed" my issue, but it's flaky and temporary at best. The tech support person activated my phone as my old S3 somehow, but it does seem to work. One of the other Verizon techs put in a service request to add my IMEI to the Verizon database, but it was denied because of differences between the firmware/software on the Verizon N6's making mine "not safe" to be on their network. I'm looking for a long term solution. Every time I jump off WiFi I get the aforementioned network exclamation point and then it comes back. I'm wondering if the phone had Verizon's firmware version if they'd activate it? I think my IMEI is blacklisted?
I didn't want to start a new thread since this is similar.
Hoping I didn't break any other rules. Any help would be greatly appreciated.
My wife bought me the international version of the Samsung Gear S (SM-R750W). She said that she researched and from her understanding it should work on the T mobile network. From what I've found though the consensus seemed to be it would not work, or if it did it would be spotty at best depending on the specific towers/area you were in because Tmobile utilizes different network types in different areas.
I decide to give it a shot anyway and went to the T-Mobile store where I signed up for the wearable plan and got a new nano sim card. I was crossing my fingers but as soon as they put the sim card in the watch it came to life. It looked to be working fine but as I left the store I received a text from T-Mobile stating " the SIM for your wearable devices is in an ineligible device. Services to the SIM are locked until it returned to your eligible wearable device".
I pessimistically started thinking well great, there goes that idea. But as I got into my vehicle I shut my phone down and tried to see if the watch can work on its own as a phone when unencumbered from my Note 4 bluetooth/WiFi data connections. It worked perfectly-I started calling my friends and they couldn't believe I was talking on a watch phone. Several I actually felt the call sound quality was better on the watch speaker phone compared to normally speaking on the Note 4. I called customer service but they told me they couldn't see anything and if it was working fine not to worry about it.
For the next eight or 9 hours it worked perfectly and I was using it a lot. I drove around large swaths of town and neither data nor call experienced even the slightest issue - for once I was happy to be wrong.
Eventually, as I am oft to do, I fell asleep. When I awoke this morning the watch was no longer connected to the network. It gave me a message saying it was unable to connect and did I want to scan for additional networks. I selected yes and it was able to find the T-Mobile and ATT networks. T-Mobile was selected and a "registering" notification was displayed. It took awhile but eventually said it was unable to register with the network.
I call T-Mobile and they said pretty much exactly what I expected them to say -that because it was not a T mobile device they could not ensure proper operation. But he said (and he characterized this as "good news", "light at the end of a tunnel" and "viable solution” Seriously said all 3 things.) I could either forget all about the cellular connection and just use this as a companion device OR go and buy a new Gear S from T Mobile if I really wanted that feature.
I’m truly and utterly baffled that he believed his suggestions merited the positive sayings from above. Never in my lifetime has my head been closer to exploding.
After I was finally able to speak again, I explained that it seemed unlikely to be an issue with the watch. If my Gear S was working perfectly yesterday and can still detect Tmobile & ATT networks, then something on your end seems to be preventing registration. He agree to file a ticket with the engineering team and tomorrow I should hear from them hopefully. He also told me to go and try another nano-SIM, gratis, at the Tmobile store. So today I went and as soon as I put the new card in all systems were go. I assumed that I somehow had received a bad card because here again now, data and voice are connected.
This time I didn’t even make it out of the parking lot before it notified me that that it was again unable to register with the network. There is conflicting information regarding the radio frequencies and bands that the different Gear S models have and I didn’t have high hopes. But then it actually did work, WELL, so any ideas as to what is going wrong?
I don't know how I put this in the wrong forum, could one of the mods please delete it? It's already been reposted in the correct forum.