Database Develop

O2 are the most shocking company ever !!

I thought this little story would show O2 in a slightly new light....
a couple of weeks ago, my prized XDA2s developed 2 faults....one, it the on/off switch stopped working and the only way to power off was to remove the battery (??!!) and two, there was no audio what so ever coming from the speaker....nothing on media player, nothing on a call (although i rarely used it as a phone)....
so, i rang the legendary CS and was told by a young person who clearly was on their first day of social speaking, that i needed to take it to my nearest O2 store...
this i did, to be told it needed to go away for repair (no replacements allowed) and that it would be approx 2 weeks......no loan unit, nothing....
anyway, phone call 2 weeks later from an entirely different branch to say my phone was back........
so, go into the store to collect only to be told by the assistant that they had not repaired the unit...........IT WAS WATER DAMAGED !!!!
personally, i have never used the pda in the rain, it has never left the expensive leather case that i lovingly enveloped it in.......plus, the screen was and still is in pristine condition, protected by the expensive protector that i purchased for it..................WATER DAMAGED!!!
he then proceeded to show me a photocopy of the main board with more arrows than a Red Indian convention - allegedly this was my board indicating all the alleged water damage...........
so after much discussion, whereby the assistant grunted, huffed, rolled his eyes, looked around the store several times at another argument that was taking place, he basically informed me there was nothing i could do........'claim on your household insurance'...........which bit of 'it has never been in the rain' did he not understand............
no repair, no replacement, don't care if i did write to Head Office, please take your £259.99 lovely pda with no audio/power button and leave....
WELL O2, YOU REALLY HAVE GOT LOUSY CUSTOMER ASSISTANCE.....
so if anyone wants knows anywhere i CAN get this fixed, i would be grateful
oh, and yes, i would definitely recommend Orange/Vodafone/T-Mobile to anyone !!!!

ouch....that sucks...were u on an insurance plan?
I was having a look through this insurance plan I'm on from o2 (oh...and not a fan of o2, just got the contract so I could get the phone for 99.99 and use it on vodafone) and if mine ever messes up *crosses fingers* then I'll probably call them up and tell them I lost it!
At least then I can be sure I'll get a working one back. lol

There is now a clause with lost phones, your claim must be accompanied by a police report number and then, at their discretion, they make a decision as to whether it is a "valid" loss, if they decide it isnt valid you get nothing it seems. I think the only people who need worry are those that have made multiple claims by way of getting a new phone every year.

all the networks are crap really, none them care, they are all halfwits in customer services.........and they still charge us a fortune for calls

It is fortunate of me, as i do not need to suffer from lousy customer service but the XDA in Singapore definitely cost more than those over at your side.

Hi, my name is Dom and I've been without my O2 XDAIIs for 1 week now. (thanks - I needed to get that off my chest)
I took my phone to an O2 shop last Monday and gave them a list of faults as long as the average M25 traffic jam. They told me 7-14 days and we should have it back.
If they tell me my unit is WATER-DAMAGED, I will be in contact with my solicitors. The closest my unit has been to water was being clipped to my belt while I took a wizz!!! Also, the only marks on the unit are the wear on the keyboard of the sliding mechanism and a slight scuff mark on the right edge where I knocked into a wall by a cyclist (crazy idiots).
My advice - contact a solicitor. Get he/she to get in tough with O2 regarding a replacement unit. The solicitor will cost a bit but it should get you a positive responce from O2. You might be able to get out of them.
Good luck!
Dom

Not only get a solicitor but make sure that the solicitor applies for costs as well as a replacement, that way it costs you nothing, assuming you win.
You may even be lucky and find a solicitor who is prepared to have a go on a no win no fee basis as it is likely to only take a few threatening letters to sort it out.

So someone probably has a free Diamond now!

Ok, so i managed to loose my phone over the weekend at V in Staffordshire. So there are 2 outcomes to this.
1) The phone got killed as it fell out of my pocket, and then probably got stamped on a few times by people not knowing its there.
2) Someone has found it but not turned it over to lost property. They arent gonna be able to do much with it as it has a flat battery and has now been IMEI blacklisted and the SIM locked.
Thank god for insurance that what I say! However, I wish i had configured RTConfig properly and then I would have atleast got some info from the device if anyone swaps out the sim.
What tends to happen to these phones even though they are IMEI blocked?

Some police forces will recover your phone when the IMEI is blacklisted by triangulating the position.
I have heard about this in the UK on some show and here in romania i know they recover stolen phones because one of my friends got his N95 back.

So how i dont think the police are going to raid a house just to get the phone back.
When you unlock these things so that you can put custom roms on them, does this sim unlock the phone?
I know there are methods available now to sim unlock, but i wasnt sure if the hardspl thing did it as well?
Some little blighter has got all my contacts and calender events, along with some cracking photos of V! That is if the phone wasnt destroyed in the mosh pit.

password on
hope you had that switched on
mine come on at 5 mins

Nope, i dont tend to have the password on otherwise i cant invoke a call from my bluetooth headset, unless that has changed.

or they might find a way to change the imei.

Well if they manage to do that, then kudos to the criminal activity. That or it gets flogged to some terrorist.

buciuman said:
Some police forces will recover your phone when the IMEI is blacklisted by triangulating the position.
I have heard about this in the UK on some show and here in romania i know they recover stolen phones because one of my friends got his N95 back.
Click to expand...
Click to collapse
Get real my friend .... no police force will recover the phone...by triangulation.
Yes , triangulation can be done, but for sure no police man will ever hunt down the user of the stolen phone.
By now the pohne has alredy been sold to un unsuspecting user...

did you also wear your best clothes to V as well

phone insurrance? how is that ? i mean, do they give you another phone or the ammount of money youn spent on the phone ?
have to look around too for something like this cause a phone this expensive is not worth loosing over an accident like yours

badaas said:
did you also wear your best clothes to V as well
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Click to collapse
Haha, nope, luckily! Got right muddy though! I wouldnt be suprised if the phone got killed by all the mud that would have been stamped into it! lol
iliescu902 said:
phone insurrance? how is that ? i mean, do they give you another phone or the ammount of money youn spent on the phone ?
have to look around too for something like this cause a phone this expensive is not worth loosing over an accident like yours
Click to expand...
Click to collapse
Yep, I get phone insurance with my bank account. I have to pay £30 excess though when I make a sucessful claim. The new Sim from T-Mob cost me £10 however that can be claimed back as well. They then send you the same phone back (probably a refurb) or a same spec/better phone if they can't get like for like. That one should be interesting as I will be sure to print the specs of for the Diamond and make sure its either the same or better.

iliescu902 said:
phone insurrance? how is that ? i mean, do they give you another phone or the ammount of money youn spent on the phone ?
have to look around too for something like this cause a phone this expensive is not worth loosing over an accident like yours
Click to expand...
Click to collapse
Mine is covered by Orange Care anywhere in the world for £5 per month for loss, damage etc, I think now they charge an admin fee .
As for IMEI ~ these can be changed but is against the law, if not changed then the phone is only IMEI blocked in this country (AFAIK) unless agreements have been arranged with other conutries by now?
Shame about your loss of phone though

I know your pain, mine was stolen a few weeks ago. Bought a new one, but I didn't have insurance. I've bought Sprite Terminator now, gave my girlfriend the phone and told her to go shopping or something.
She was surprised when she found me waiting for her .
Great tracking software .

What the! Ok, the insurance company told me they cant get hold of a compact iv so they have offered me the unbranded version. I want the original one as tmob has nice rounded corners!
Gash!

Tilt Warranty Question

Since AT&T discontinued the tilt what will they exchange my phone for?? will it be something with lesser value? or will it be the fuze? i heard that at&t starts offering warranty right before they discontinue the phone your purchasing.. do they do that so they can rip u off? has anyone here previously reported there phone missing? what did they exchange it for? any help would be great thanx!

filo4u said:
Since AT&T discontinued the tilt what will they exchange my phone for?? will it be something with lesser value? or will it be the fuze? i heard that at&t starts offering warranty right before they discontinue the phone your purchasing.. do they do that so they can rip u off? has anyone here previously reported there phone missing? what did they exchange it for? any help would be great thanx!
Click to expand...
Click to collapse
well i doubt that they will replace it with a fuze yet. I mean they have to run out of tilts (including refurb's) before they replace it with another phone. Once that happens than they will offer you the next most competant phone to replace yours.. which will be the fuze eventually.
However depending on when you got your tilt you have a 1 year warranty on it so there is no way att can rip you of that. That warranty is effective from the day of purchase. Att, however, just started (about a month ago) offering insurance for the tilt; this was not available before.
When you report your phone as lost ... that isn't a device defect that is your mistake (in their eyes) for being careless. In order for you to get a replacement under these circumstances you need to have insurance otherwise you are SOL (sh*t out of luck). However, bear in mind the deductible for replacing a tilt is 150.00 dollars so this really doesn't do any good what so ever as alot of members here are selling their tilts for that price.
Hope this helps get rid of confusion ... than again it might not as we live on a planet that revolves around itself and around a star ... and agh that is confusing... am i floating .. walking .. damn which side is flat (no wait earth is round nothing is flat) .. than how come i don't fall ... aah thank you sir isaac newton for that info... confusion cleared

I read that they are just pulling it from AT$T stores,but that it will still be manufactured and available at AT&T online only.

thesire said:
well i doubt that they will replace it with a fuze yet. I mean they have to run out of tilts (including refurb's) before they replace it with another phone. Once that happens than they will offer you the next most competant phone to replace yours.. which will be the fuze eventually.
However depending on when you got your tilt you have a 1 year warranty on it so there is no way att can rip you of that. That warranty is effective from the day of purchase. Att, however, just started (about a month ago) offering insurance for the tilt; this was not available before.
When you report your phone as lost ... that isn't a device defect that is your mistake (in their eyes) for being careless. In order for you to get a replacement under these circumstances you need to have insurance otherwise you are SOL (sh*t out of luck). However, bear in mind the deductible for replacing a tilt is 150.00 dollars so this really doesn't do any good what so ever as alot of members here are selling their tilts for that price.
Hope this helps get rid of confusion ... than again it might not as we live on a planet that revolves around itself and around a star ... and agh that is confusing... am i floating .. walking .. damn which side is flat (no wait earth is round nothing is flat) .. than how come i don't fall ... aah thank you sir isaac newton for that info... confusion cleared
Click to expand...
Click to collapse
thank u so much for clearing that up.. 1 more question though if i go to a store that has run out of the tilts will they be able to give me a fuze? or would i need to wait for at&t to send me one?

filo4u said:
thank u so much for clearing that up.. 1 more question though if i go to a store that has run out of the tilts will they be able to give me a fuze? or would i need to wait for at&t to send me one?
Click to expand...
Click to collapse
no exchanges are done through customer service (99%) not at store level. They won't be able to help you out they'll give you 800 number for customer service and they will handle that for you.

Or........
You could use the "Search Button" and see that this is already well under discussion
Check Out This Thread

[Q] What would happen if I change my imei?

Hi people I just bought an used Samsung Galaxy S, and I'm worried about the seller, the item works perfectly but I mostly bought it to use it as a game console, means I wont be using it as a cellphone of have a SIM card on it, it's just for WIFI navigation, to listen music, etc.
Since I (We) can't trust people over the internet, the seller will probably will call his/her old cellphone company and ask to block the cellphone by the IMEI, what would happen if I change the current IMEI to "000..000" or any other random number, will the cellphone work even if the seller told his/her company to block the cellphone, as I said before i just will use it for entertainment, not for making calls so it wont be connected to the network.
I'm asking this because my sister bought a cellphone 1 year ago and it was working as usual for 2 weeks or so then it got blocked by the company because the seller blocked the cellphone by IMEI on his cellphone company.
Thanks in advance for any kind of help.

Changing your IMEI is illegal.
If you're worried about the seller, why in the world did you buy it? Seriously.
Maybe the seller didn't contact the carrier about the IMEI, but the person who it was stolen from did. Maybe something to think about.

Like Electrotune said changing the IMEI is illegal (and I doubt anyone would help you with this).
Also you have to understand the IMEI is not just a text file where you change you can probably corrupt it but not change it.
By the way why would the seller do this? Did you buy it from ebay or from someone on the street? There is always some sort of protection if you bought it from ebay for example or used your credit card.
I think you are going the hard way about this....
K.

Why on earth would the seller report the phone stolen after he voluntarily sold it to you? Unless.... the seller stole the phone and you feel the price was so good because of it. And you think the person who was robbed of his phone will report it stolen.
Which means you knowingly bought a stolen phone. And why would you buy a 580 dollar smartphone to use ONLY as a gaming system? There arent that many awesome games for Android.
So who cares if the IMEI is blocked for you stolen phone. If your not going to put a sim in it and use it as a phone it wont matter. Keep enjoying your stolen phone!

I bought several used phones in my life, including galaxy s and my imei was never blocked. I think they do it only when the phone is reported stolen. Why would the seller do that? And even if he did, you go to your network operator and show him the papers that you bought the phone legally.
Wouldn't a tegra2 tablet be much better for gaming? Or even an iPod Touch? There are better games for iOs and an iPod Touch would be cheaper...
Sent from my GT-I9000 using XDA App

I think the TS is asking for a "how-to" to circumvent theft reporting. This topic should be closed.

radekgers said:
I bought several used phones in my life, including galaxy s and my imei was never blocked. I think they do it only when the phone is reported stolen. Why would the seller do that? And even if he did, you go to your network operator and show him the papers that you bought the phone legally.
Wouldn't a tegra2 tablet be much better for gaming? Or even an iPod Touch? There are better games for iOs and an iPod Touch would be cheaper...
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Actually it happens quite a lot. They buy on contract, sell the phone for a couple of hundred just low enough to make it sweet but not to low to arouse suspicion and then state a non recoverable (non PayPal) payment method. It is a well known scam. Some also do it o
utr of sheer malice for not getting the price they wanted.
The above comment still applies though in the first instance as doing this is fraud and theft from the supplier.

Sheer malice aside, why people do it? They get some kind of insurance money or something? Aren't they afraid that the buyer may make some kind of problems? Like go to the police.
Sent from my GT-I9000 using XDA App

First of all, changing imei isn't illegal everywhere, but to answer you question if the operator blocks ypur imei you will be able to use it as a game console, as they pnly block the network functions (and not the phone)
Sent from my GT-I5700 using XDA Premium App

Hmmm. I smell horse processed oats in this "use it for gaming" pile...
Blade

ManuCasas said:
Hi people I just bought an used Samsung Galaxy S, and I'm worried about the seller, the item works perfectly but I mostly bought it to use it as a game console, means I wont be using it as a cellphone of have a SIM card on it, it's just for WIFI navigation, to listen music, etc.
Since I (We) can't trust people over the internet, the seller will probably will call his/her old cellphone company and ask to block the cellphone by the IMEI, what would happen if I change the current IMEI to "000..000" or any other random number, will the cellphone work even if the seller told his/her company to block the cellphone, as I said before i just will use it for entertainment, not for making calls so it wont be connected to the network.
I'm asking this because my sister bought a cellphone 1 year ago and it was working as usual for 2 weeks or so then it got blocked by the company because the seller blocked the cellphone by IMEI on his cellphone company.
Thanks in advance for any kind of help.
Click to expand...
Click to collapse
hum weird, weird, wierd..... why would you care changing the imei anyway?, if the provider lock it, as you said you won't use the phone part.
Or maybe, you simply try to do a makeup of a stollen phone.... (...since you don't trust the seller, why should i/we trust you?...hum??? fishy anyway)
In all case it's illegal.

I own a Samsung. Gs myself from my carrier its clearly not stolen but I must admit I would like to know this myself
Although I want to know purely out of curiousity and in the case my phone got stolen
In summary it can be done
Is it an easy process because I bloody well hope not
Sent from my GT-I9000 using Tapatalk

If you just wanted something for gaming, why not buy an iPod touch or something? or a PSP Go or w/e

Why indeed!
People are always asking why one would want to change her IMEI other than for illegal reasons. I've got a perfectly legal reason that I share with a rapidly increasing number of others. I changed carriers and want to sell my old phone. I have no idea who will buy it or for what purpose they will use it. Doesn't it seem obvious that I would be utterly foolish to leave anything on that phone that could be traced back to me?
If I can't remove its past link to me I simply will not be able sell that phone without the potential of unthinkable liability (indefinite imprisonment without any due process in the U.S. were it used by the buyer for the purpose of terror.) That currently indelible link to me is its IMEI!

Or you could just get a receipt.......

To remember the most important thing: Your Samsung service center might not accept your phone for repairing. e.g. My Galaxy Tab which has replaced motherboard got bricked. The helper in Hong Kong required a proof that why the IMEI got changed. Fortunately I brought my repair description from another Samsung service center.

[Q] Jtag, IMIE, IMSI Unlock

Now Its my understanding that changing my IMEI number on my phone is so illegal that my grandchildren will serve part of my jail sentence..
I hard bricked my HTC ONE M7 and sent it to Mobile Tech Videos to be Jtag repaired. After about a month of hardly any communication and him finally saying that he revived my device but couldn't get it to unlock no matter what code was entered. I told him to send it back to me and I would figure something out.
Once I received my device back after a month I started doing some research and then ran a fastboot getvar all and noticed that my serial number was different and my IMEI number was different. Besides how upset I am about that my question is this..
How come its illegal for me to change my numbers but it seems when a Jtag service does it, that seems to be alright?
Now Im stuck with a device that is just as worthless as being hard bricked.
Wondering if I call ATT would they except my new numbers or just a waste of time?
Any thoughts?

It's not illegal to restore the original IMEI, as in a repair.
ATT won't help you with an unlock code for the new IMEI as they have no record of it.

Most likely you got a new motherboard. Also a few people reported unable to unlock after JTAG process. If your Imei is different, take a chance to get an unlock code
sent from my mobile device

My motherboard wasn't replaced as far as I know.
I played for a new unlock code but doesn't unlock my device.
My device won't even connect to the ATT network.
I've had a Samsung jtag repaired and everything worked great. I believe the connection problem is directly related to the shotty job done by the repair shop.
Sent from my unknown using xda app-developers app

cannonofcourse said:
My motherboard wasn't replaced as far as I know.
I played for a new unlock code but doesn't unlock my device.
My device won't even connect to the ATT network.
I've had a Samsung jtag repaired and everything worked great. I believe the connection problem is directly related to the shotty job done by the repair shop.
Sent from my unknown using xda app-developers app
Click to expand...
Click to collapse
sounds like something for you to sort out with your repairer.

cannonofcourse said:
Once I received my device back after a month I started doing some research and then ran a fastboot getvar all and noticed that my serial number was different and my IMEI number was different.
Click to expand...
Click to collapse
seems like your MB was replaced

The board was NOT replaced. Also, I'd stress here that you were actually refunded in full (not sure if that was ever mentioned). See the issue that causes this problem as I have outlined in some other threads below...
"We are continuing to dig for a solution but the issue is there is a unique identifier within the eMMC which is checked by the modem through amss.bin with an RSA certification. If this unique identifier is destroyed by user corruption (bricking the phone within that region) then there is currently no way to rebuild it. The most logical way to resolve this issue is to have a developer patch the modem/radio to bypass that check. It should be able to be done and is already being done on the N7100 and I9300 devices which were facing a similar issue...
-Josh"

Mobile Tech is well known and respected here. IF they said it cant be done and they did everything they could then you can trust that.
People need to understand that there is very real risk with what is done here. When you flash your device, you accept that you could brick the device and have to buy a new one. This is all part of game that we play. If you are not willing to accept that then dont mess around with a $600 dollar device.

Where do I start?
connexion2005 said:
The board was NOT replaced. Also, I'd stress here that you were actually refunded in full (not sure if that was ever mentioned). See the issue that causes this problem as I have outlined in some other threads below...
"We are continuing to dig for a solution but the issue is there is a unique identifier within the eMMC which is checked by the modem through amss.bin with an RSA certification. If this unique identifier is destroyed by user corruption (bricking the phone within that region) then there is currently no way to rebuild it. The most logical way to resolve this issue is to have a developer patch the modem/radio to bypass that check. It should be able to be done and is already being done on the N7100 and I9300 devices which were facing a similar issue...
-Josh"
Click to expand...
Click to collapse
First of all I would like to make sure Josh (Mobile Tech Videos) and all the entourage are fully aware that Im not an idiot and I can clearly see whats going on here. If you want to continue on with the smoke and mirrors then that's fine we can play this game all year.
I was in fact refunded most of the charges but not all. And I was refunded by a "Paypal" screw up. So lets not get carried away with the sincerity of a half hearted %80 refund.
I dont care about the refund lets get that straight! From a business standpoint sending my phone to get fixed cost me a lot of money in a week but a month I could have bought a new one. I was told 3 days it took 5 weeks and still no phone or resolution. I have heard "Bad Brick" "Your Brick" "Unusually Bad Brick" and my favorite "Your unusual Brick". All these terms are usually defined as Hard Brick. I only sent my device to Mobile Tech to transfer liability of getting the shell opened. I paid for express service then a week later I get a call asking permission to take my device apart. Now... Im not familiar with an HTC One m7 Jtag procedure at all really but especially one through the micro port.
I tried to be patient and wasn't surprised that problems arose. I understand that somethings just cant be fixed but I have tried to communicate with Josh (the staff at Mobile Tech Videos) for over a month then finally i get a message apologizing for the delay and communications problems.
I would like someone to explain to me how all the "Bricked" terms differ please.. And im talking about Dead no response NOT SOFT Brick. My point is dont say you can fix something that you cant fix and if your experimenting with my device I dont care just let me know.
zelendel Must be affiliated with mobile tech or just enjoys swinging from his nuts.. Thanks for the PSA but I think everyone who flashes anything is fully aware of the dangers by the time they get to that point. I dont think anyone accidentally unlocks, roots, installs recovery, downloads the rom they want, and then wonders how they got there or if they can just hit the back button..
I can clearly see that the wide net of "I can fix any device or brick" needs to be reeled in. I will be posting all the posts and transcripts if I need to. I was told by Josh (the entire staff at mobile tech videos) quote "I have not been able to find a solution for this unusual problem and not fix is currently available" So I try and find a solution and all the sudden Im looking down the barrel of mobile tech riff with all the xda troll pose ready to blast me with a fart gun!
Yes thats what I think of the piss poor way this whole transaction as went down and gotten out of control. I would have never sent my device to mobile tech but the professionals didn't seem to have pinouts yet but somehow Josh did. Or did he??? RIP HTC M7

cannonofcourse said:
First of all I would like to make sure Josh (Mobile Tech Videos) and all the entourage are fully aware that Im not an idiot and I can clearly see whats going on here. If you want to continue on with the smoke and mirrors then that's fine we can play this game all year.
I was in fact refunded most of the charges but not all. And I was refunded by a "Paypal" screw up. So lets not get carried away with the sincerity of a half hearted %80 refund.
I dont care about the refund lets get that straight! From a business standpoint sending my phone to get fixed cost me a lot of money in a week but a month I could have bought a new one. I was told 3 days it took 5 weeks and still no phone or resolution. I have heard "Bad Brick" "Your Brick" "Unusually Bad Brick" and my favorite "Your unusual Brick". All these terms are usually defined as Hard Brick. I only sent my device to Mobile Tech to transfer liability of getting the shell opened. I paid for express service then a week later I get a call asking permission to take my device apart. Now... Im not familiar with an HTC One m7 Jtag procedure at all really but especially one through the micro port.
I tried to be patient and wasn't surprised that problems arose. I understand that somethings just cant be fixed but I have tried to communicate with Josh (the staff at Mobile Tech Videos) for over a month then finally i get a message apologizing for the delay and communications problems.
I would like someone to explain to me how all the "Bricked" terms differ please.. And im talking about Dead no response NOT SOFT Brick. My point is dont say you can fix something that you cant fix and if your experimenting with my device I dont care just let me know.
zelendel Must be affiliated with mobile tech or just enjoys swinging from his nuts.. Thanks for the PSA but I think everyone who flashes anything is fully aware of the dangers by the time they get to that point. I dont think anyone accidentally unlocks, roots, installs recovery, downloads the rom they want, and then wonders how they got there or if they can just hit the back button..
I can clearly see that the wide net of "I can fix any device or brick" needs to be reeled in. I will be posting all the posts and transcripts if I need to. I was told by Josh (the entire staff at mobile tech videos) quote "I have not been able to find a solution for this unusual problem and not fix is currently available" So I try and find a solution and all the sudden Im looking down the barrel of mobile tech riff with all the xda troll pose ready to blast me with a fart gun!
Yes thats what I think of the piss poor way this whole transaction as went down and gotten out of control. I would have never sent my device to mobile tech but the professionals didn't seem to have pinouts yet but somehow Josh did. Or did he??? RIP HTC M7
Click to expand...
Click to collapse
I'm not affiliated with anyone, but this is not the place to sort out issues you have with a repairer.

Thread closed,
If you have an issue with a repair please take it up with the company that repaired the phone. XDA is not really the place for this and this thread is classed as an off-topic thread.
Ghost