Database Develop

ATT Device Service Centers vs Exchange By Mail

ok so i went to a DSC today to exchange my tilt. I stated it was stuck in that "funky colored screen" (bootloader in which i purposefully stuck it in) to get a replacement. The real reason i needed it was the plastic seperator between the pins of the usb port broke off along with the 2 left pins.. yah so i should have had it replaced when it first started having problems syncing and charging but i wiggled it over and over until it broke so dont get on me sayting its my fault thats not the point lol...the point is they told me that they didnt have any tilts in stock and pretty much just put in a request to have one mailed to me (exchange by mail) and i send mine in and since it has that usb problem ill mostlikely get charged the $450 but i can glue that plastic piece back in and cover up the damage..my question is..in the dsc they only checked the water voiding pad and they would have replaced it right then and there so is the policy the same with both services..the fee for physical/water damage? like would they have read me a disclaimer in the center and taken my phone and had it fully inspected? I was under the impression that they just eyeball it there and give it the ok like they did and youre good..so i signed the paper and should get the replacement in the mail monday...should i just send the phone they sent back to them or do the techs at the center for mail exchanges just eyeball it as well? am i taking a big chance at getting screwed? or should i just try again at another DSC location that has devices in stock after i send the replacement back?..just looking for input

pazookie said:
ok so i went to a DSC today to exchange my tilt. I stated it was stuck in that "funky colored screen" (bootloader in which i purposefully stuck it in) to get a replacement. The real reason i needed it was the plastic seperator between the pins of the usb port broke off along with the 2 left pins.. yah so i should have had it replaced when it first started having problems syncing and charging but i wiggled it over and over until it broke so dont get on me sayting its my fault thats not the point lol...the point is they told me that they didnt have any tilts in stock and pretty much just put in a request to have one mailed to me (exchange by mail) and i send mine in and since it has that usb problem ill mostlikely get charged the $450 but i can glue that plastic piece back in and cover up the damage..my question is..in the dsc they only checked the water voiding pad and they would have replaced it right then and there so is the policy the same with both services..the fee for physical/water damage? like would they have read me a disclaimer in the center and taken my phone and had it fully inspected? I was under the impression that they just eyeball it there and give it the ok like they did and youre good..so i signed the paper and should get the replacement in the mail monday...should i just send the phone they sent back to them or do the techs at the center for mail exchanges just eyeball it as well? am i taking a big chance at getting screwed? or should i just try again at another DSC location that has devices in stock after i send the replacement back?..just looking for input
Click to expand...
Click to collapse
Here is a brilliant idea BE HONEST

Honesty may lose him $450 though (that is a lot of money for some of us).
Here's an idea, try using a return key every once in a while

did you miss where i said dont get on me about this? lol i just want input and facts

oh and i WAS honest over the phone before i put in a claim and went to the DSC and stated that HTC had changed the usb ports from pins to contacts but they have no such thing in their files nor reports of these usb ports having problems which as you can see all over this forum the first generation of usb ports on the kaiser SUCK hence the reason they were replaced..therefore it would be considered physical damage so im screwed for being honest even though its HTC's fault..

Ok, wanna know why i said be honest.
-return key- f.u.
I if you know my job postioin with AT&T you can take this info to be very truthfull. If they see ANY damage to the phone you WILL be billed. If the person from AT&T does not notice the damage, then when it gets sent back to HTC and they see damage, they will backcharge att. Then guess what? you get the charge. That is why i said be honest. I was not being a smart ass.
It used to be nobody really cared, but now you will get caught. In all seriousness i was looking out for you. But what the hell sent it back and test your luck.
But be honest and tell them it is a known problem and back up your case with printouts of the known broblem. I think you will be suprised how well they will accomodate you.

elypsar said:
Honesty may lose him $450 though (that is a lot of money for some of us).
Here's an idea, try using a return key every once in a while
Click to expand...
Click to collapse
honest
is
a
moral
issue
you
seem
to
lack

so should i bring it back to the dsc and explain to them or call the phone center. . and i wasnt trying to be a jerk. . you didnt have to say f.u. i appreciate your advice

ok well i called an explained myself and they said no matter what you have if the port is damaged its damaged and out of warranty...yay im screwed lol

The f.u. was not directed at you.
Call back and speak to a supervisor, I am aware of the problem and so are certain techs and warranty reps at att. Call and speak to a supervisor. if that gets you nothing than call cust care and complain.
warranty 800-801-1101
cust care 800-331-0500
even call data device support (THEY KNOW ABOUT IT)
dont have the number.

thnks alot for the help i really appreciate it...
yah i spoke with data device support, they transferred me to them..ive actually spoken to them in the past for this issue as it happened a while back and i just dealt with the no syncing but i had to finally go back to warranty exchange because i finally broke the top left pin (+5v i believe) from smashing it in with the usb plug as the plastic seperator isnt in place to protect the pins..
the warranty exchange always sends me to data device support. Well i think its the same place your talking about...they called them high end device technicians or something along those lines...

ok got shot down again lol...well i TRIED to get to a supervisor and explained my WHOLE shpeal 2 more times for a total of 5 times now...so tomorrow im going to try again and DEMAND to speak with a supervisor..
tonight i just thought maybe just maybe this tech would understand and know but she insisted that she checked all documentation and that this issue is NOT a known issue and referred me to htc to get a repaired or customer support to get a new handset lol so ill give it a go tomorrow..
i just really hate having to explain it all because its so complicated unless i can show them pictures of the differences in each usb port and try to help them comprehend that htc obviously changed the port for a reason...

ok so thanks to the advice of k8nds (honesty) worked and i dont know WHY i didnt think of it before...not really the honesty part lol but the calling att and talking to them..i had forgot that i had talked my way out of an early disconnection fee with my prior agreement. That is somehwat relevant but what im getting at is ATT is there for your customers...if you make yourself seem that important to them...theyl do anything for you like many on this board have attested too...so the elevated rep (after speaking to 5 techs) let me know they will note the usb issue and if there is a charge for the detection of it it will be credited back.. so HOPEFULLY the replacement i recieve tomorrow has the revised usb port..

KD8DNS said:
honest
is
a
moral
issue
you
seem
to
lack
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Click to collapse
Calm yourself kid. My comment about using a return key wasn't even directed at you, it was directed at pazookie's first post.

pazookie said:
ok so thanks to the advice of k8nds (honesty) worked and i dont know WHY i didnt think of it before...not really the honesty part lol but the calling att and talking to them..i had forgot that i had talked my way out of an early disconnection fee with my prior agreement. That is somehwat relevant but what im getting at is ATT is there for your customers...if you make yourself seem that important to them...theyl do anything for you like many on this board have attested too...so the elevated rep (after speaking to 5 techs) let me know they will note the usb issue and if there is a charge for the detection of it it will be credited back.. so HOPEFULLY the replacement i recieve tomorrow has the revised usb port..
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Click to collapse
Well im glad it worked out for you. And you did not have to lie!!!

[Q] Battery driver and charging port burned

Hi,
Last week my Optimus 2x was a bit unlucky. It burned charging port.
Everything will be fine but I had Django Manouche ROM.
Ofcourse my first though was to change rom for orginal one and then send it to LG for repair. Unlucky computer connection port is same that just burned.
So without thinking, I send it to LG Poland. After few days I got negative answer - Rom was changed so they wont repair.
Nowadays I'm arguing with them to get explanation, how its possible that USB charger that i used is still working, phone is working (if it have battery juice) and they are saying they won't repair it because of ROM change.
Is anyone here know, is it possible that drivers from kernel burned my charging port ?
Maybe its bigger problem and not only mine phone can have this issue ?
I looked in this file: "https://github.com/CyanogenMod/lge-kernel-star/blob/jellybean/drivers/power/su660_battery.c" (My acc dont have 10 post so link is like this). Obviously its reposible for battery but i think many ppl is using it in his kernels (probably even LG) and it should work.
Best regards
Cameleeck
PS. I asked LG for answer which exactly file could destroy my device. I will be reporting what they answered.

LoL, blame yourself. If you agree to use a non manufacturer aproved software, he has no obligation to provide you with any warranty. Whatever the cause of problem may be, service guys cannot even diagnose the phone as custom rom is there and they have no obligation to clean your rom mess, as it is wasted unpaid labour time for them. Don't you understand that each kernel mods can cause some sort of hang up with resulting endless charging without temp thresholds? Let us just be fair, everything has its own risks. Just pay the repair fee. For this old model those are just couple drinks at bar and with preserved nerves and time.
So let us call it death at frontlines...
Sent from my HTC One SV using xda premium

I understand risk that i took. Well it can happen, actually i wanted to change this phone But still there can be tons of ppl using some kind of soft that can be risky - as a developer i want to provide some help for a guys that still can have wrong software. So thats why im asking about help and about drivers.
And if we talk about expenses:
Let us just be fair, everything has its own risks. Just pay the repair fee. For this old model those are just couple drinks at bar and with preserved nerves and time.
Click to expand...
Click to collapse
They said they can repair it at cost about 200 euro - so probably this price is much bigger than couple of drinks in bar
Still, my questions didnt change.
If someone had this kind of issues or just made some tweaks in battery managment/charging in Android that can explain or even make direction where to look please left here some response.
Then maybe I will apologize to C++ and can make some patch for kernel or even better: maybe there is someone that can make it on his own.

Guaranty says that changing soft voids it, so nothing will help there.
Mam do zaoferowania LG 2X, bo obecnie mam dwa

Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.

tonyp said:
Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.
Click to expand...
Click to collapse
Tony, do you ever sleep?
But you are a bit wrong here . You are forgetting about the other dark side ehrm...
For example... ... You will find warranty rules for this on each manufacturer site somewhere and for some phones in the brochure and book that came with phone inside the box, that covers up warranty rules and by buying the device you even sign those evil papers with the small font print on it...
We are not that strict about rooting, although with that you can also load some sort of dumb overclocking modules and screw the whole voltage table via insmod and burn the device, ain't it? There for I was always strict about fast charge and similar mods, too much risks involved, and the end users don't really understand them and here is a fine example and result of it.
So you are missing the point mates. Warranty repair... Altering the rom brings really pain for service guys. How do you imagine we are repairing them? Do you ever imagined what for is that hidden service menu? If a custom rom is present, that APK is thrown out, we have no manufacturer support and instruments to find out what on earth happened to the board and do basic diagnosis. SWAP the board? Are you nuts? Afterwards the board is shipped to motherland and they test them via their own secret birth cradle - jtag as they diagnose and refurbish them. Then they will see that those dumbarses didn't even test the phone as alien OS is present there and the service location will be fined with full swap price as a punishment as we didn't obey the contract.
For example HTC or Sony involves online logging system for each phone, where basic parameters are sent and self test data. If bootloader or OS is tampered we cannot do anything, none of manufacturer self test calibration program tools work as in hell custom OS doesn't provide compatibility with that!
So in the service location are mere contract people(although Polish, the second worst service locations in EU, the worst is Romania, although in Regenersis as far I know mostly romanians are being enslav... excuse me labored , god they have such poor repair quality since ages).
But leaving that aside, service location clean out the mess made by greedy manufacturers and egoistic users, we are not the manufacturer, imagine all the device mess around and for one guy to know how to unroot, change bootloader seek for nvflashes etc stuff... nope... noone does it, we need to feed our families too and the repair queues are long enough too, the stupid peace of plastic ain't worth it it consumes so much time and other people are waiting for the repair too. There for You were fined with motherboard replacement price... although 200$... ok those are two evenings in a bar...
So if you alter the OS/root, we cannot repair the damn phone, for example a silly broken touch screen. You just replace the darn thing and that's it, that is my software etc, well then who will calibrate that thing? Call the mojo battery calibration app, yes? LoL? Again flash stock OS? Oh crap wrong bootloader, oh crap version mismatch? What on earth the user flashed in, oh good it was found on some native china forums :cyclops:
So none of service locations will argue about power users who can clean up their mess and bring a reflashed clean device, no matter what you did before the device, the user has respect for our work and time and is willing to make the repair faster. But this isn't the case as USB is burned out.
And to this case specifically... yes you are busted, worst case scenario. If you won't pay and will argue, ok then the independent expertise will be needed = 100$. Then you must go to court, although the expert can also tell that it is your fault and then you are busted again.
But if the expert is dumb enough, then in the court what will the lawyers say... just what Tony did... playing with voltages can burn your phone just like a lousy screaming witch on a stick. And you signed those vicious papers, and you also knew about the risks just as in HTC site is stated word by word. Pay the expertise and court costs . [That happens always, default scenario]
I guess I made clear my point of view why altering the software voids your warranty, as it simply becomes irreparable brick in most cases.
About that fsfe.org... bull*** every argument there can be overthrown, believe me, I know, they have the common sense sentence there, it gives a lot of freedom

Ferrum Master said:
Tony, do you ever sleep?
But you are a bit wrong here . You are forgetting about the other dark side ehrm...
For example... ... You will find warranty rules for this on each manufacturer site somewhere and for some phones in the brochure and book that came with phone inside the box, that covers up warranty rules and by buying the device you even sign those evil papers with the small font print on it...
We are not that strict about rooting, although with that you can also load some sort of dumb overclocking modules and screw the whole voltage table via insmod and burn the device, ain't it? There for I was always strict about fast charge and similar mods, too much risks involved, and the end users don't really understand them and here is a fine example and result of it.
So you are missing the point mates. Warranty repair... Altering the rom brings really pain for service guys. How do you imagine we are repairing them? Do you ever imagined what for is that hidden service menu? If a custom rom is present, that APK is thrown out, we have no manufacturer support and instruments to find out what on earth happened to the board and do basic diagnosis. SWAP the board? Are you nuts? Afterwards the board is shipped to motherland and they test them via their own secret birth cradle - jtag as they diagnose and refurbish them. Then they will see that those dumbarses didn't even test the phone as alien OS is present there and the service location will be fined with full swap price as a punishment as we didn't obey the contract.
For example HTC or Sony involves online logging system for each phone, where basic parameters are sent and self test data. If bootloader or OS is tampered we cannot do anything, none of manufacturer self test calibration program tools work as in hell custom OS doesn't provide compatibility with that!
So in the service location are mere contract people(although Polish, the second worst service locations in EU, the worst is Romania, although in Regenersis as far I know mostly romanians are being enslav... excuse me labored , god they have such poor repair quality since ages).
But leaving that aside, service location clean out the mess made by greedy manufacturers and egoistic users, we are not the manufacturer, imagine all the device mess around and for one guy to know how to unroot, change bootloader seek for nvflashes etc stuff... nope... noone does it, we need to feed our families too and the repair queues are long enough too, the stupid peace of plastic ain't worth it it consumes so much time and other people are waiting for the repair too. There for You were fined with motherboard replacement price... although 200$... ok those are two evenings in a bar...
So if you alter the OS/root, we cannot repair the damn phone, for example a silly broken touch screen. You just replace the darn thing and that's it, that is my software etc, well then who will calibrate that thing? Call the mojo battery calibration app, yes? LoL? Again flash stock OS? Oh crap wrong bootloader, oh crap version mismatch? What on earth the user flashed in, oh good it was found on some native china forums :cyclops:
So none of service locations will argue about power users who can clean up their mess and bring a reflashed clean device, no matter what you did before the device, the user has respect for our work and time and is willing to make the repair faster. But this isn't the case as USB is burned out.
And to this case specifically... yes you are busted, worst case scenario. If you won't pay and will argue, ok then the independent expertise will be needed = 100$. Then you must go to court, although the expert can also tell that it is your fault and then you are busted again.
But if the expert is dumb enough, then in the court what will the lawyers say... just what Tony did... playing with voltages can burn your phone just like a lousy screaming witch on a stick. And you signed those vicious papers, and you also knew about the risks just as in HTC site is stated word by word. Pay the expertise and court costs . [That happens always, default scenario]
I guess I made clear my point of view why altering the software voids your warranty, as it simply becomes irreparable brick in most cases.
About that fsfe.org... bull*** every argument there can be overthrown, believe me, I know, they have the common sense sentence there, it gives a lot of freedom
Click to expand...
Click to collapse
Uhm, well i think thats all a oint of how much the ROM is altered and is it close to stock ROM. although it´s important whats broken.
And the most important thing is how obliging the customer service is.
For Example. i used to own an Sony Xperia Mini Pro. I Messed around with a couple of ROM´s and during this procedure somehow my touch driver faded away. Well there was warranty on it and the actual ROM was ROOTED AND CUSTOM but very close to stock.
I send it in and after the short service time of 6 weeks Sony said that they Can´t repair the device but they are giving me the actually worth oft the phone back. (so i lost 20€ from original price)
That´s that.
On the other Hand there are Ways to Prevent users from F***ing up the system
I owned an Alcaltel onetouch (don´t remember the number) with every update Alcatel Killed Root accses with every update the Good dev´s who worked on this phone must find a new way to get Root.
This Part is to the OP
But besides all That. Android is an open source system and everybody who uses a Custom Rom and OC the Phone or Alter the Kernel should not Cry when its broke. You know the risk guys if you root and customize a phone with warranty don´t expect the Producer to help you if you f**k up the phone with obviously things like OC or Fast Charge -Fast Charge i don´t get this anyway i charge my phone over night thats that i thin 6 hours are enough time so i don´t need a phone charged in 30 min -
Did you know that you can cause you cell to - in worst case every - Explode because of fast Charging?
All Limitations the Producer makes are mostly to prevent such thing as overheating and whatnot. Just because you can OC the CPU to 1,4 Ghz doesn´t mean you have to. Do you think when your heart beats all time on max BPM you will life long? think about that.
I used to own a HTC Desire HD there where models where you could OC from 1Ghz stock up to 1,8 Ghz seriously would you try it?
Well that really grinds my gears today ^^

Odp: [Q] Battery driver and charging port burned
tonyp said:
Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.
Click to expand...
Click to collapse
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
OP, there's also a way if they really don't want to accept warranty because custom rom. I did it once to them, because I am living in Poland too. Put your phone in microwave and set it for a a second. It should hard damage motherboard and LG won't be able to read if rom was changed. I was lucky with LG P500 this way, but maybe now things changed.
Sent from LG 2X using Tapatalk 3 Beta

Rayman96 said:
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
OP, there's also a way if they really don't want to accept warranty because custom rom. I did it once to them, because I am living in Poland too. Put your phone in microwave and set it for a a second. It should hard damage motherboard and LG won't be able to read if rom was changed. I was lucky with LG P500 this way, but maybe now things changed.
Sent from LG 2X using Tapatalk 3 Beta
Click to expand...
Click to collapse
Yes this might be an option rayman96 but OP has to be sure that´s there no other way.

Rayman96 said:
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
Sent from LG 2X using Tapatalk 3 Beta
Click to expand...
Click to collapse
But this doesn't matter. They can't just write into their warranty "what's written in law doesn't matter".
Okay they can "write" it in, but if there's a law that states otherwise that's useless.
Sent from my LG-P990 using xda app-developers app

tonyp said:
But this doesn't matter. They can't just write into their warranty "what's written in law doesn't matter".
Okay they can "write" it in, but if there's a law that states otherwise that's useless.
Sent from my LG-P990 using xda app-developers app
Click to expand...
Click to collapse
Interesting, can you provide me source which says rooting does not voids warranty?
Edit: sorry, i missed it somehow

Water Damaged S5 Active Replaced by Samsung

Hello all! Just had something wonderful happen.
I recently got the S5 Active from AT&T. The phone I was using beforehand was the HTC G1 (what a throwback!), so naturally when I get a phone that is supposed to block water from damaging it, I tried it. The surprising thing was, the first few times it worked underwater, no issues at all. Then, one day, to demonstrate to my friends how much better my phone was over iPhones everywhere, I dropped it in a pitcher of water in front of them, just like they did in the commercial. It worked immediately after, but a few minutes later it just shut off. I ripped off the cover and saw there was water everywhere by the battery. It looks like there was a little cut by the seal of the back, which is what I presume to be the culprit to be. The screen would not turn on, even after several attempts to resurrect it.
I ended up setting up a claim with Samsung, even though the man on the phone said they would not cover water damage at all. For kicks, I wrote a little note saying what happened, and how I would appreciate it if they could fix my phone, and slipped that in the package.
Low and behold, I received a new phone from Samsung! Even though they said I wouldn't get anything, a working S5 was just shipped to me. It isn't the one I sent in, so I assume it's a refurbished one. It also came with a new back and battery.
Anywho, I just wanted to explain what happened to give some peace of mind to anyone out there was frantically Googling what is going to happen to their water resistant S5 Active after water slips through the cracks. Cheers!

Hello.
Hey there,I am EXACTLY in the same situation as you are,please tell me what should I do now.I have left 22 months of warranty,I have the IMEI and serial number.But I can't find my bill (for purchase date they ask).I would appreciate if you help me mate.Im really scarred and I dont want to pay for the phone again.I guess the phone is totally damaged,as it doesn't even vibrate,turn on.It is completly dead.My cover was safely as my charger slot.And if they examinate the phone and the warranty cant cover the damage,what are the chances to ask for more than 200$?Please I need any information!

khryzye said:
Hey there,I am EXACTLY in the same situation as you are,please tell me what should I do now.I have left 22 months of warranty,I have the IMEI and serial number.But I can't find my bill (for purchase date they ask).I would appreciate if you help me mate.Im really scarred and I dont want to pay for the phone again.I guess the phone is totally damaged,as it doesn't even vibrate,turn on.It is completly dead.My cover was safely as my charger slot.And if they examinate the phone and the warranty cant cover the damage,what are the chances to ask for more than 200$?Please I need any information!
Click to expand...
Click to collapse
First of all the warranty is 12 months unless you bought square trade or something. And if the S5 active is anything like the S4 active, they don't advertise it but they will replace it because there's no way to tell whether it failed at being "water resistant" or was fully submerged. As for the receipt, sometimes they ask for it and sometimes they don't. If you can't get it replaced through your carrier, the best option is to use the Samsung support chat & they'll tell you what you need to submit. Otherwise the carrier should have a receipt on record

Water damaged Samsung Galaxy S5 HELP!
Hey, I read your thread and I thought it was exactly similar to my situation, except after calling customer service many times, they told me they would not replace my phone. I was wondering you talked to or requested on the phone when you called? Any tips? Did you write to anyone? Is there anything you'd recommend that I do?
My email is [email protected]
I'd really appreciate you getting back to me, thanks!

Hi I'm in the same situation. I was wondering how you went about doing this...
I used the live chat and she gave me a ticket number and told me to call the voice customer service people. I was wondering if that was all they did.
If you could please get back to me with info that'd be great my email is
[email protected]

Don't be fooled by Samsung and AT&T Commercials for the s5 Active!!!
Up until just a few days ago, I have been a very loyal Samsung and AT&T Customer. Both my husband and I have Samsung phones, Samsung Tablets, and have been customers of AT&T forever. I was EVEN thinking about purchasing the Samsung Smart phone. Not anymore.
It is beyond comprehension to me at this time that NEITHER AT&T NOR SAMSUNG will apparently stand behind their products! Although BOTH AT&T AND SAMSUNG advertise that the Galaxy S5 Active devise is rated IP67 using the Ingress Protection rating system! As the Samsung user manual AND the AT&T commercials state: "The dust rating is 6 (highest level of protection), and the water resistance rating is 7 (WATER RESISTANT UP TO 1 METER for UP TO 30 MIN). Watch their commercials ...but don't be fooled.
My phone was in contact with water for less than 3 seconds! ( It accidentally dropped in water and was retrieved almost instantly) LESS TIME THAN advertised:
The phone turned on for a few seconds...then went off....Then an hour later turned on with a green screen...then back off and was totally dead. I sealed the phone in a desiccator for three days and it still would not come on. Samsung service said yes, it was under warranty and to send it in. IF they couldn't repair it , they would send an new one. Guess what!? They lied. I just received my original phone in what looks like worse damage than I sent it and I have been told that the mother board is fried..( NO DUH!) And that voids the warranty?
My mind is spinning. I really loved my Samsung Active, but I am sooo disappointed in the Service and the fact that Samsung would not replace it since it was less than a year old!
I posted a complaint to Samsung's Mobile Facebook page and immediately got a response to private message them. I got the same "canned" response there as well. I may as well go bang my head on a wall. Thank you for taking the time to at least listen to my "rant".

This is how this is done!
If you are reading this post, you probably dropped your s4/s5 Active phone in a glass of water or decided to take it with you swimming. If you did, I am sure you have now realized the error of your ways! ANYWAYS.... if you want any chance of getting your phone fixed WITHOUT paying for the repair, just follow these simple instructions!
Make sure the phone is in warranty! If it's over a year old, the manufacturers warranty is expired and this is not info you need. They will not fix a phone for free if its out of warranty... (well, most of the time! lol)
IF ITS WARRANTY IS GOOD.... Read on! Or, I guess if it's bad just read on anyways... although most of this won't help you in that case...
The first thing you have to know before you even pick up your phone to call Samsung and the most important thing in this process, is to understand that Samsung is not responsible for ANY ACCIDENTAL DAMAGE, PERIOD! So with that out of the way....
Call up Samsung's Technical Support and Give the representative any information they need. Next when they ask why you are calling, simply tell them what symptom you are having and immediately state that you have verified that it is still under warranty and that you'd like to send it in for repair.
Now, you must watch what you say from here. your best bet is pleading the fifth, but they will ask you questions you are going to have to answer... Like, Has your phone suffered any physical or liquid damage?...
Well the obvious answer if you're reading this forum, is YES!!! But let's think about this real quick... If you're calling in about a G870a, it's specs show that it is ip-67 certified, which means it should be "dust and water resistant up to 1 meter and 30 minutes." So should that 5 seconds in a cup really have done it in??? Common sense argues, NO! And this should be your thought process when being asked the question I wrote in the last paragraph.
This is where most of you loose the chance of ever getting the phone repaired under warranty again! And remember you don't want to lie! If you do you'll just get an e-mail after sending it in telling you that the damage is NOT covered. They will then give you a quote for the cost of repair, and tell you that if you do not respond, the phone will be sent back to you AS IS.
So how do you get it fixed for free already?!?!?!?!
The goal now is to make sure you don't incriminate yourself! SOO.... If I dropped mine in a glass of water to show it off to friends and they asked me weather or not it was physically or liquid damaged, I WOULD say something like this...
"No, this phone has been taken care of VERY well it's whole time in my possession, and nothing has occurred that the phone was NOT built to handle based on the specifications listed on Samsung's web page for my SM-G870a specifically. It is in great shape and **** simply stopped working properly after it was briefly submerged in shallow water. I purchased this phone because it's ip-67 certification and it should be fine after such a small indecent!". (**** could mean anything from the LCD to the charger port and anything in-between)!
Now, a good rep will notate that information on your case and provide you with an RMA number, that is, if your phone was in fact under warranty still. Then they send you a shipping label and instructions. Now you just send the phone in following all their instructions. and you should get a nicely refurbished phone in the mail 7-14 days after they receive it!
Easy, right!?!?!
NOT EVERY TIME!!!
If the rep decides to tell you that the phone cannot be serviced under warranty and there will be a charge for the repair......
DON"T GET MAD! It will ensure the status of your phone to be flagged as "beyond economical repair" and it will no longer be covered under warranty again!
Simply tell that rep, that you disagree with that policy and ask KINDLY to speak to their supervisor. (remember, they are going to brief the supervisor on the situation before you talk to them and you don't want them degrading your character!!!)
When you are finally connected to the supervisor, you must be FIRM but KIND, and assert yourself as knowledgeable but not with too much confidence. In laymen terms, treat them like your Grandmother!
Tell them ONLY that you are attempting to send your phone, which in is warranty, in for service and that the previous representative told you it MAY not be covered under the warranty. Then, without hesitation, reiterate to the supervisor now, that this phone is listed on their documentation as ip-67 certified and that the conditions that caused the failure SHOULD NOT HAVE CAUSED THE DAMAGE IT DID!
After that, you must also make sure they understand that you understand that certain measures on the users behalf are expected to meet the ip-67 certification. They must be convinced that your were using proper operating procedures and were using common sense when the phone was damaged.
Any supervisor is going to have a very hard time arguing that type of common sense and will probably place you on a short hold before returning to the line and informing you that they will make an exception, but if the phone is found to be badly damaged, there may still be a charge for repair. AGREE WITH THIS!!!! They will create the RMA and send you the shipping label and instructions
WAS ALL THAT A WASTE OF TIME??? Are they going to try to charge me for the repair anyways??
Most likely not... it should be notated to the tech, and they usually overlook the liquid damaged, because of your conversation with the reps on the phone.
BUT in SOME CASES there is one last step to ALMOST 100% ensure the repair/replacement of your phone FREE of charge!!! and this will probably be the most important step for a lot of people! Especially if a lot of water made it into the device!
All I am asking is for you to "like my Business Page for Capital City Computer geeks on Facebook and comment on my Liquid damage post!
After you do, I will message you the last step!!!! I know a lot of you won't need this last bit of info, but it's the most valuable piece to the puzzle and can make the biggest difference!
Head over to Facebook and search for Capital City Computer Geeks to get the last step!!!!
And if you liked this post or succeeded with my help, please take a second to go there and like my page anyways!!
Maybe, just maybe that'll help get some more priceless info outta me
Good Luck Everyone! Let's make sure we all get what we pay for!
.

eMMC Class Action Lawsuit

I'm surprised this hasn't been posted yet, but didn't find it in a forum search. There is a class action lawsuit that has been filed regarding the Note 4 eMMC failure. Here's the link for more info and to inquire about your claim:
http://www.classlawdc.com/2017/04/25/investigation-samsung-galaxy-note-4-mmc_read-failed-defect/

I posted that in the eMMC Read Fail topic about a month ago but for sure it needs to be out in the open like this! Its good to note that at the moment its only being looked into by these Lawyers in the US. I contacted them but they said they were not working with anyone in Canada at the moment, So I'm SOL for this

I live in Canada as well and I have filed an official complaint with the BBB Better Business Bureau against Samsung Electronics Canada. If you are interested in following the same approach make sure you file a complaint not a review because you can't do both, and a complaint if accepted by the BBB is forwarded to Samsung Electronics Canada from the BBB on your behalf to seek a resolution. Samsung only after being contacted by the BBB is now trying to work out a resolution with me to fix my Note 4 but I have been asking Samsung at many different levels and occasions to do that with no success only being quoted "Out of Warranty Policy". At least now they are trying to resolve my problem. It shouldn't have taken this much time and frustration as it has since I have been without a working Note 4 since the day in mid May when an OTA android update issued from my carrier triggered an instant unrecoverable hardware malfunction in my phone. As well I also sent a note to CBC Marketplace informing them of a possible story concerning Note 4 owners having this problem and letting them know that there was a lawsuit launched in the US concerning the very same issue and wondering if they could help inform other Canadians and provide awareness of the issue so ALL Canadian Note 4 owners with problem-ed devices could be heard so loudly that Samsung Electronics Canada would listen. I encourage any other Canadian Note 4 owners to do the same. The Galaxy Note 4 when it was working was truly a remarkable device and it is sad that it died way too soon.

But this issue plagues the Note 2 as well. Though I reckon that model is a bit older. I wonder how long my phone will last, I already have random reboots and the sound sometimes stutters if I play music with Spotify (SM-n910c.) GPS can be also spotty from time to time.
Quality 700$+ phone.

Canada
Just sent in my BBB complaint as well to Sam Canada. Did you hear back from them? I was quoted a $400+ repair bill (which I declined). Frankly I’m not keen on finding a used eMMC/motherboard and repairing it myself, only to have the issue happen all over again.

how do i know if this will affect my Note 4? or does it affect all note 4? My phone was made and pruchased in 2017 so i still have warranty.

https://www.pacermonitor.com/public/case/22154208/BETURE_et_al_v_SAMSUNG_ELECTRONICS_AMERICA
class action lawsuit status

My N910F has unfortunately developed all the signs and symptoms of the widely reported of eMMC failure a couple of weeks ago. As it is still under Samsung's UK 2 year warranty, my faulty phone to be picked up and sent for inspection to one of their approved repair centres (A NOVO) . Subsequently, the phone back was sent back quickly to me unrepaired and with an attached (standard looking template) letter stating that your engineer has tested my device and found that it is not working because "it has been subjected to SEVERE physical damage internally" and that physical damage is not covered by the manufacturer's warranty.
As I am 100% satisfied that my phone is in pristine physical condition and has been very well looked after with 2 covering cases all the time as well as a screen protector and has never been subjected to drops, liquid exposure or any other physical damage, I have asked Samsung to send me the detailed engineer report as to the nature of the fault found. I am intending on getting an independent assessment of the phone and will aim to produce an independent report on the fault with a view on taking this further with trading standards or other consumer protection agencies. Samsung have been extremely evasive and very uncooperative and have asked me to contact the service centre directly to discuss the issue with their 'engineer'. I cannot in reality understand how this would help resolve my problem as their engineers will very likey just perpetuate the same lies that they had come up with previously in their letter to me.
I will try and get in touch with the service centre and see what they would come up with but I am not holding much hope and was looking to see if anyone who might have been in a similar position might have any suggestions as how to proceed with trying to get Samsung to take responsibility. Needles to say, no more Samsung for me in any way in the future.

lewis.james.750983 said:
https://www.pacermonitor.com/public/case/22154208/BETURE_et_al_v_SAMSUNG_ELECTRONICS_AMERICA
class action lawsuit status
Click to expand...
Click to collapse
Status for dummies update? I can't find a place toto buy brand new motherboards anywhere and used ones are $50 with no guarantees if they're not going to have the same issue...all while I'm stuck using my slowass Note 2 and refuse to goto a 5 or higher since they don't have removable batteries.

Samsung keeps letting innocent customers down with its faulty hardware...
immabum said:
Just sent in my BBB complaint as well to Sam Canada. Did you hear back from them? I was quoted a $400+ repair bill (which I declined). Frankly I’m not keen on finding a used eMMC/motherboard and repairing it myself, only to have the issue happen all over again.
Click to expand...
Click to collapse
I did eventually get an offer via email routed through the BBB from Samsung Canada and they offered a one-time out of warranty repair for my device. (Don't get too excited there's more to the story.) I repeatedly being very polite asked them to contact me directly by phone because I had some concerns about there offer and all I asked was for a phone conversation for the "Senior Computer Service for Canada Rep" to reassure me that my device would be repaired without cost to me but they would never even consider my request and simply reply back with an abrupt somewhat ignorant responses like I was asking for something like the moon. Long story short I had a slight sign of Liquid Damage on my devices LD sticker and I was being incredibly honest that this had occurred over a several month period having to chill my device in the freezer on a regular basis to get it to boot this caused condensation which was shown on one corner of the LD sticker. This would not have happened if Samsung Canada had offered the repair 4 months prior when I initially started having problems with the device. So through no fault of my own trying to use a failing product Samsung Canada found a way to WEASEL out by using my own jerry-rigged hardship with their faulty hardware against me. If I had sent my phone into an authorized repair center and they found LD on my phone I would have had to pay for shipping costs to and from the center as well as an assessment fee and my device would be held ransom until I paid up. Goodness knows how much that would have cost me. I will hang on to my busted device in case the class action in the US is won and might extend therefore into Canada. I could even sell my Note 4 on eBay for parts because everything else besides the motherboard is absolutely pristine.
Samsung Canada had a perfect chance to help a polite loyal customer but they chose not to. I have had the same sort of things happen with Apple products in the past and "Oh Boy" did they treat me differently, with dignity and respect and they went out of their way to help me but Samsung Canada did the exact opposite. I think this is done because they know its a genuine hardware defect and if they help their customers out it would be the same as admitting they are guilty of selling poorly designed products and then be on the hook a open up a large amount of liability for the company.
Either way though us poor customers who have been burned by this company will not simply lie down and be quiet the internet is a great place to expose companies when they screw up a product and leave customers hanging.
I hope someone else has better luck dealing with Samsung than I did. The strange thing is for a brief moment when they first said they would fix my device I actually thought they were going to come thru but the end result stung much more when they didn't. Samsung Canada you blew it!!!!!!

Aiadi said:
My N910F has unfortunately developed all the signs and symptoms of the widely reported of eMMC failure a couple of weeks ago. As it is still under Samsung's UK 2 year warranty, my faulty phone to be picked up and sent for inspection to one of their approved repair centres (A NOVO) . Subsequently, the phone back was sent back quickly to me unrepaired and with an attached (standard looking template) letter stating that your engineer has tested my device and found that it is not working because "it has been subjected to SEVERE physical damage internally" and that physical damage is not covered by the manufacturer's warranty.
As I am 100% satisfied that my phone is in pristine physical condition and has been very well looked after with 2 covering cases all the time as well as a screen protector and has never been subjected to drops, liquid exposure or any other physical damage, I have asked Samsung to send me the detailed engineer report as to the nature of the fault found. I am intending on getting an independent assessment of the phone and will aim to produce an independent report on the fault with a view on taking this further with trading standards or other consumer protection agencies. Samsung have been extremely evasive and very uncooperative and have asked me to contact the service centre directly to discuss the issue with their 'engineer'. I cannot in reality understand how this would help resolve my problem as their engineers will very likey just perpetuate the same lies that they had come up with previously in their letter to me.
I will try and get in touch with the service centre and see what they would come up with but I am not holding much hope and was looking to see if anyone who might have been in a similar position might have any suggestions as how to proceed with trying to get Samsung to take responsibility. Needles to say, no more Samsung for me in any way in the future.
Click to expand...
Click to collapse
An update on my situation: After all the hassle that I have had from Samsung and their customer service, I contacted Amazon UK from whom I purchased the phone. They have very kindly offered to take my phone for repair through their approved repair centre which has managed to identify the fault with the printed circuit board and replaced the faulty circuit board with the phone returned to me today in full working order again and without any charges incurred by myself. Needless to say "Shamesung" offered no explanation as to how Amazon's repair centre has been able to do what their own engineers could not manage and could not explain the lies on their engineer's report about my phone being subjected to severe physical/liquid damage when Amazon's report clearly identified motherboard failure and replacement.
I cannot praise Amazon highly enough for the steps they have taken to solve my problem and although I am happy to have my phone back, I have decided not to purchase any other product manufactured by Shamesung whatsoever and will do my best to dissuade anyone I know from making the same mistake.

immabum said:
Just sent in my BBB complaint as well to Sam Canada. Did you hear back from them? I was quoted a $400+ repair bill (which I declined). Frankly I’m not keen on finding a used eMMC/motherboard and repairing it myself, only to have the issue happen all over again.
Click to expand...
Click to collapse
Just wanted to comment, that it was a pain in the ass, but I did report through the BBB in Canada -and I got the repair done for free. In my complaint to the BBB, I mentioned the fact that it wasn't an isolated issue and made reference to the class action law suit in the US. Samsung asked for a lot of documentation, had my phone at one of their stores and refused to ship it to their service center. Then they cancelled the repair offer because of it sitting at THEIR own store, the one I paid a $35 shipping fee. Their customer service guy Robert emailed me saying that he would take care of it, but in the end didn't and stopped replying to my emails. I sent in my phone anyways seeing as it was a lemon. 3 months after this process was started, I finally got my phone back -fixed. I ended up giving it to my dad anyways *he had no ideas the pain I went through haha* Hope you guys get your repairs done for free as well!

Aiadi
Good you got it sorted. I just became aware of this problem, so I'll keep an eye on it.
It's worth for UK members to keep in mind the "Fit for purpose clause" that is still valid if the device is out of warranty. An extract below:
"Six months or more
If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time of delivery.
In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.
Find out more about how to return a faulty item and claim a refund, repair or replacement from a retailer.
You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.
This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product. "
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
Sent from my [device_name] using XDA-Developers Legacy app

Wadadli said:
Aiadi
Good you got it sorted. I just became aware of this problem, so I'll keep an eye on it.
It's worth for UK members to keep in mind the "Fit for purpose clause" that is still valid if the device is out of warranty. An extract below:
"Six months or more
If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time of delivery.
In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.
Find out more about how to return a faulty item and claim a refund, repair or replacement from a retailer.
You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.
This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product. "
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
Many thanks indeed Wadadli. I know there is quite a bit of customer protection but the difficulty was to establish what the fault was with the phone with the situation being "my word against Samsung's". I hope no one else falls into this.

wkustu said:
I'm surprised this hasn't been posted yet, but didn't find it in a forum search. There is a class action lawsuit that has been filed regarding the Note 4 eMMC failure. Here's the link for more info and to inquire about your claim:
http://www.classlawdc.com/2017/04/25/investigation-samsung-galaxy-note-4-mmc_read-failed-defect/
Click to expand...
Click to collapse
I contacted this Law Firm mentioning I am having same issue and they asked me if I can submit the details using below form. You can add this to thread if anyone else wants to contact them.
https://forms.office.com/Pages/ResponsePage.aspx?id=M1Awu4pX0ky56HfvNeJmB2eE_TkEyrJIjTBCKPN74zBUOEdNSVRDNkhXRFpTNzBRTTNMWkM5SUtNMi4u
---------- Post added at 03:21 PM ---------- Previous post was at 02:55 PM ----------
My AT&T Note 4 first failed in Jan 2017 after Security Patch OTA update and I started getting eMMC Read Failed errors, frequent reboots etc. I contacted Samsung but they gave the same warranty BS. After several back on forth on twitter they agreed to have a look at it for free and provide quote with repair. I sent in the device and I never got contacted by them and device was returned to me after a weeks time with a letter showing screen issue and replacement charge of $70. I raised this with them saying I never got call and again they asked me to send the device back and this was repeated two more times. Fourth time I called them and they agreed to repair it for free. I also sent email to Samsung President Office (did receive call back from them). This time they replaced PBA, Scratched screen and body. Finally I have my Note 4 working without any issues but I lost about an year. Glad I had a backup device.

Vaibhavpbhosale said:
I contacted this Law Firm mentioning I am having same issue and they asked me if I can submit the details using below form. You can add this to thread if anyone else wants to contact them.
https://forms.office.com/Pages/ResponsePage.aspx?id=M1Awu4pX0ky56HfvNeJmB2eE_TkEyrJIjTBCKPN74zBUOEdNSVRDNkhXRFpTNzBRTTNMWkM5SUtNMi4u
---------- Post added at 03:21 PM ---------- Previous post was at 02:55 PM ----------
My AT&T Note 4 first failed in Jan 2017 after Security Patch OTA update and I started getting eMMC Read Failed errors, frequent reboots etc. I contacted Samsung but they gave the same warranty BS. After several back on forth on twitter they agreed to have a look at it for free and provide quote with repair. I sent in the device and I never got contacted by them and device was returned to me after a weeks time with a letter showing screen issue and replacement charge of $70. I raised this with them saying I never got call and again they asked me to send the device back and this was repeated two more times. Fourth time I called them and they agreed to repair it for free. I also sent email to Samsung President Office (did receive call back from them). This time they replaced PBA, Scratched screen and body. Finally I have my Note 4 working without any issues but I lost about an year. Glad I had a backup device.
Click to expand...
Click to collapse
Care to share Samsung CEO's email with us as I would like to email them a piece of my mind?

Sure here u go Officeofpresident (at) sea dot samsung dot com

Vaibhavpbhosale said:
Sure here u go Officeofpresident (at) sea dot samsung dot com
Click to expand...
Click to collapse
Many thanks indeed. Email sent.....

Aiadi said:
Many thanks indeed. Email sent.....
Click to expand...
Click to collapse
Any answer?
Enviado desde mi SM-T580 mediante Tapatalk

Qualcomm s805 so hot when run, easy die nand like lg g4. Exynos version is better.

General Be careful with Samsung UK warranty repairs!

HI all, unfortunately I had to send my S21 Ultra for warranty repair, in normal circumstances I would not bother writing a post, things can brake but what I have faced today is just shocking.
I have a contract with EE, they offered me that they might fix it, but if I want I can go with Samsung, and they even advised second option which is ok as Samsung knows how to fix their phones, right? Well, not really.
Issue with my phone was quite simple, buzzing vibration motor - hardware issue for sure, as when I pressed the back during vibration the buzzing noise stopped. Not sure what was wrong exactly, maybe faulty motor or something loose etc. It is not a case. I have described it as best as I could on Samsung chat and was happy when DPD collected parcel.
Now is the funny and most important part
In UK there is company called TMT First, and they fix them for Samsung(at least they have done it in my case).
Once they received the phone I received an e-mail with some details and information regarding phone Symptoms, exactly "Symptoms - ON/OFF".
Well... It was strange so I did quick chat with Samsung, and they have assured me that probably that's what engineers put as a description but I should be calm as they have information about vibrations, also they have an access to the chat we had regarding issues. Ok fair enough, maybe battery died before they received it. No problem.
Yesterday received e-mail with information that the phone is fixed, great! Hold down, in e-mail I could notice something similar "Symptoms - Power".
Again another quick chat etc. explanation that phone has been definitely fixed and engineers will not send it back without proper checks, they even provided phone number to contact that company directly, as it was after 5PM they have been closed.
So I rang them up this morning, and the lady said "We did software reset and that's it", I kindly asked what about original issue with vibration motor, has it been fixed/replaced - "vibration motor was not checked".
Seriously Samsung? You have huge company, we pay a lot of money and customer care looks like a rubbish!
I asked the lady, if they still have the phone is there any chance that engineer will check it again against buzzing vibrations etc. explained all again. She said he will, but after checking google reviews they always say that but they do not fix the phones.
Of course Samsung chat/phone customer service are unable to help as "phone will be fully tested before I get it", and if they not fix it I will have to go through that once again.
I came back to Samsung after 8 years, had issues with other devices etc, and never ever seen something like that.
Thankfully EE said if it's still broken after they send it back they will fix it, so keep in mind next time before you send your phone for warranty repair.

Well, well, these kind of things just happen every now and then. Maybe the people at TMT First are overwhelmed (who knows how many repair contracts they have and how many phones they get daily), maybe the engineer in charge had a bad day, there could be a lot of explanations.
The only thing you could and should do is get your phone fixed, give TMT First bad reviews on all relevant platforms and then report your bad experience to Samsung.

Good to hear that nothing has changed regarding Samsung UK warranty and after sales support, still rubbish.
My brother went to one of their Samsung service centers with an issue regarding shut downs. In a nutshell he received his repaired phone back with another defect. Basically after a long process they did nothing to help him. Samsung USA is similar, one just goes round in circles and nothing ever gets done.

Nowadays I usually buy from a reputable reseller and try to solve my issues with them directly.
I hate to say it, but I appreciate amazon's way of doing things (mostly replace or refund).

"Happy" to see that I am not the only one... But I would prefer to make a topic "Samsung UK warranty repair is very good" instead.
According to my case as the device is less than 6 months old I am going to contact EE today as they are the retailer, I have to find out who takes responsibility in this case as I will ask for phone replacement if the repair is unsuccessful. But probably I will have to go EE warranty repair first.
It is really sad, that we customers are treated like that. I thought Samsung is much more relevant in such things. I am not blaming them that something broke down. Those things happens, but for gods sake, we pay so much for those things and when we demand our rights they do not care.
I am going to report it on Samsung members as well - maybe we got much more people with similar issues.