trouble with usb connection - Touch Diamond, MDA Compact IV General

Hi y´all,
I have a problem connecting a touch diamond with a pc via an usb cable.
Whenever I plug in the diamond, it asks me, if I want to treat it like a mass storage device or connect it via ActiveSync. But whatever I press, nothing happens. Charging the battery does work though.
I´v tried a different touch diamond, a different cable, a different laptop, so I can say that the problem is on the specific touch diamond. Everything else can be ruled out.
Now before I make a hardreset I thought I ask here if anyone maybe has a clue on what I am doing wrong.
ActiveSync 4.5 is installed on the laptop and all the other usb settings (on the touch diamond) seem to be ok. A different diamond will connect instantly.
Are there maybe some hidden settings or anything else I can try out before doing a hard reset?
Thanks for any suggestion.
bye,
Thilo
Btw: the diamond did connect perfectly until a couple of days ago. Afaik no software has been installed on it since then.

I suggest to try to disable the power charge by usb, for me it work!

Related

USB device not recognized:Cant connect to laptop..??

laptop no longer recognizes tilt or tytn; changed usb cables; rebooted both devices and laptop; no go..
mssg I get is "one of the usb devices attached to this computer has malfunctioned. and windows does not recognize it"; any suggestions; cannot sunc nor tether via ISharing.
tia
a in yul said:
laptop no longer recognizes tilt or tytn; changed usb cables; rebooted both devices and laptop; no go..
mssg I get is "one of the usb devices attached to this computer has malfunctioned. and windows does not recognize it"; any suggestions; cannot sunc nor tether via ISharing.
tia
Click to expand...
Click to collapse
Hi
First of all try to reinstall Microsoft ActiveSync, than in the ActiveSync options, in your device, be sure that in "Connections..." setting "Synchronize all PC by this connection" is checked and below "USB" showed!
Otherwise, if your device, when connected to the PC, also doesn't charge (if you have this option enebled on your PDA!) there is some problem on your PC settings concerning the USB! Try to connect to someother PC to test it!
Ciao
thx...
@[email protected] said:
Hi
First of all try to reinstall Microsoft ActiveSync, than in the ActiveSync options, in your device, be sure that in "Connections..." setting "Synchronize all PC by this connection" is checked and below "USB" showed!
Otherwise, if your device, when connected to the PC, also doesn't charge (if you have this option enebled on your PDA!) there is some problem on your PC settings concerning the USB! Try to connect to someother PC to test it!
Ciao
Click to expand...
Click to collapse
hello there, first n foremost thanks for your input!
Before trying out your possible solution i tried to connect and for some reason i was able to connect via the device today...??!!
i really dont know why, but will try your soln if this situation reocurrs.
NB: this happenned to me twice in the last 3-4 months, n i never figured out the cause ??
any other advice or ideas gratefully accepted.;
its probably the same as me and loads of other people - the pins have bent on your usb connector - probably caused by using non standard chargers and usb leads. Its been widely reported. The non-standard leads have too much space around them when plugged in and wiggle causing the connector on the tytn II to bend. Try using the lead which came in the box and see if it helps. and try using the charger that came with it too.
Can bent pins be fixed?
Hello -- I'm one of those people with a non-recognition problem. Is it possible to fix the bent pins? My problem seems to have begun around the time I lost my original USB cable. Now, all the cables I have -- ones that have been specifically sold to work with my HTC Tilt -- have the symmetrical, sort-of-trapezoidal mini-usb connection, rather than the rectangle-with-one-corner-cut-off shape of the original cable. I should say these cables do charge my device, but none of my computers recognizes it as a USB device.
Help?
Thank you,
J. Georgia
bent pins continued
I should add that the charging cable that originally came with my phone has the same connector shape, so I'm not sure what's going on.
USB Device not recognised
This is known to happen at times win Windows, and not just for the TYTN2 but a myriad of devices.
The fastest fix for this:
Reboot ur PC/ Laptop.
If this Doesn't help - Then add in a reboot for the TYTN 2 also.
The problem will go away for some time.
I know its annoying, but this is way faster than troubleshooting for contacting MicroShaft Support.
axeman said:
This is known to happen at times win Windows, and not just for the TYTN2 but a myriad of devices.
The fastest fix for this:
Reboot ur PC/ Laptop.
If this Doesn't help - Then add in a reboot for the TYTN 2 also.
The problem will go away for some time.
I know its annoying, but this is way faster than troubleshooting for contacting MicroShaft Support.
Click to expand...
Click to collapse
Unfortunately this is no soution for me. I seem to have this problem as well, since about two weeks.
I use two notebooks (Dell & Acer) and both do not show any activity when connecting my Kaiser to the original USB cable. The device is not even switched on when I connect it, nor does this happen when I connect it to the (original) cable in my car, which did work before.
Charging works fine, both in the car and when connected to both notebooks, but no Sync at all.
I have tried another USB-cable with the same result, so I suspect some hardware-problem causing me to be unable to copy files between my notebook and my phone and worse, rendering me unable to flash a new ROM onto it.
Who knows what to do next?
I am mystified, too. USB Charging and audio connections work. I have rebooted my computer and done a soft reset on my phone several times, to no effect. I uninstalled and reinstalled Windows Mobile Device Center. Still nothing at all via USB. Once, yesterday, I somehow got a Bluetooth connection long enough to sync, but haven't been able to since then. Even then, Windows Media and AudibleManager couldn't see the phone. The really weird thing is, I can see the phone connection in my Bluetooth manager, but even with all the proper boxes checked, I can't sync. When I try from my device, I get an empty progress box which disappears after a fraction of a second. When I try from my computer, it says the device is not connected, but doesn't give me any option to connect.
Would a hard reset help?
If so, would returning an unlocked AT&T Tilt to factory defaults lock it back up? And what do I do if it does?
Please help!
J. Georgia
I have had similar problems with my touch pro in the past, even bluetooth internet sharing eventually gave up the ghost.
I tried a myriad of leads and then eventually reinstalled active sync- which did the trick.
USB sync not working
[email protected] said:
I am mystified, too. USB Charging and audio connections work. I have rebooted my computer and done a soft reset on my phone several times, to no effect. I uninstalled and reinstalled Windows Mobile Device Center. Still nothing at all via USB. Once, yesterday, I somehow got a Bluetooth connection long enough to sync, but haven't been able to since then. Even then, Windows Media and AudibleManager couldn't see the phone. The really weird thing is, I can see the phone connection in my Bluetooth manager, but even with all the proper boxes checked, I can't sync. When I try from my device, I get an empty progress box which disappears after a fraction of a second. When I try from my computer, it says the device is not connected, but doesn't give me any option to connect.
Would a hard reset help?
If so, would returning an unlocked AT&T Tilt to factory defaults lock it back up? And what do I do if it does?
Please help!
J. Georgia
Click to expand...
Click to collapse
I've had the same problem with my first Tilt. There's multiple threads that detail this known problem. Some seem to be due to bent pins, some are general hardware failures (possibly the USB controller). There are some HardSPL images out there that have a "force usb" option enabled. This never worked for me, but it might be worth a shot for you.
...a word of warning....
If you end up reflashing your phone (via MicroSD) and the flash goes bad, you may be stuck, as many of the solutions for repairing a bad flash require you to USB sync. My first Tilt was a victim of this after a bad stock ROM flash that left my device without audio, and unable to flash via MicroSD.
replace usb board
you need to replace your usb board. It will run you less than $10 if you do it yourself. you can get the board on ebay
really? 4 years later?

HTC Diamond USB error

Hello everyone,
I'm having a problem with my Diamond. When I attach it to a USB port nothing happens. No 'hardware found sound' or what so ever.
I tried several other pc's with no result. It does charge when it is connected and the phone asks whether it needs to be in USB mass storage mode or in Active sync mode. I havent found anyone with the same problem so I'm afraid it is a hardware failure?
I tried:
-Soft/Hard reset
-Several computers/usb ports
-Disable Advanced Network capabilities
Does anyone have some tips that I haven't tried already that could help me out?
Thanks for your time!!
Disable Advanced Network capabilities under USB->PC in your Settings, that should do it.
I tried that also. With no result yet. Any other tips maybe?
First, check your cable for any marks that resemble rabbit bite marks or alligator bite marks.
No, seriously, check the points where the cable goes into the plugs for any obvious signs of damage, then check the cable itself.
Maybe, try using a different cable, if that doesn't work your Diamond most likely has a problem. If the different cable works, your cable is a goner.
Although I think there's quite a small chance that that's it, it's worth trying, right?
Use the 6.1 version of the Windows Mobile Device Center under Vista
Thx for all the tips. I didn't manage to get it working though
When the phone is connected to the charger it asks if I want to use activesync or usb mass storage. A friend of mine has also a diamond and his doesn't ask this. My conclusion is that it is broken
Damn I got this phone as a replacement for my broken K850i from my provider...They will go crazy when they see me again
Hi,
I have the same problem.
My guess is that it all started with a non compatible charger.
When charging it asked for active sync or disk.
After that the problems started, active sync doesn't work anymore.
Sometimes it workes when advanved networking is off.
Tested on different pc's, freshly installed.
Complete factory settings, notting works.
If synchronised by bluetooth it works.
I'm affraid i have to send the phone back for repairs and trow away the bad charger.
I never used a 3rd party charger.
Is there a way to update the firmware via bluetooth?? Because i'm still using the old slow version...
Same problem here. I've used my tomtom USB car charger. Is this a guarante matter, or do i have to pay for the repair?
You may have set the default connection to other than ActiveSync when first seeing the pop-up.
Go to 'Settings' 'Connections' and select 'USB to PC'.
Ensure ActiveSync is selected.
If you want the pop-up to display when the USB is connected (its good when you want to use your internal micro-SD as a memory stick), check the box at the bottom. You can select ActiveSync, Memory or PC Modem from when it appears on connection but when you just ignore it, it will perform whatever default selection you wanted last and then dissappear.
If all else fails perform a hard reset!
I've tried /soft/hard reset. No luck..
Can this be a hardware related fault, or could a ROM flash resolve the problem?
Transfering video files via BT is a pain in the a*s...
i would try a flash before returning it. You can probably dl an official 1.93.xxx.xx from htc and try that. You don't need hard spl and all that for those ROMs.
I have the same problem:
no connection at all from the PC-side. The Diamond comes up with the ActiveSync/Discdrive question and starts charging, but nothing else.
I did use external chargers that also trigger the ActiveSync/Discdrive question.
Update:
Oops, it seems fixed after a soft reset.
Same problem, diamond would not connect to PC.
Solution: Warranty repair---> they changed the motherboard, and everythings is good. Everything was free.
Edit: But now I have a different problem. I connect diamond in to PC, everything is good, but about 30 seconds after, mobile center looses the diamond, and sync won't work. Any solutions?
I have the same problem before. My Diamond USB cannot be recognised by the PC. Took back to repair and now working. But one PC still cannot recognize the diamond. The service centre told me they have reset my unit and when came back, everything has been cleared. I suspected a full reprogram of the ROM.
I have the same problem
I cant have any connection to the PC
so, no solution but the service people
USB Connection ERROR
I have the same problem. No computer seems to be able to connect to my P3700. I tried DL new ROM but I don`t know where my device came from. On HTC site from HK, which is the only one where I found a neutral Diamond with no carrier associated like, Sprint , Telus, or the like, its says The ROM Code can only be updated on HTC Touch Diamond Hong Kong English Version Device
Does anybody have a clue how to find out where my device was originally intended to be marketed? My ROM is 1.93.456.2 WWE dated July-10-2008? Do the the numbers 456.2 mean anything?
Help is highly appreciated!!
change your usb wire..
Epioneer said:
I have the same problem before. My Diamond USB cannot be recognised by the PC. Took back to repair and now working. But one PC still cannot recognize the diamond. The service centre told me they have reset my unit and when came back, everything has been cleared. I suspected a full reprogram of the ROM.
Click to expand...
Click to collapse
I already did. The first few times the problem occured it worked. I have 6 different USB wires and they all cause the problem. When I hook up my HTC Touch, they all work well!?
Won't sync with PC
Hi,
I have the same thing where it won't sync with any PC and i've tried all the "other" fixes and I've sent it to the service people to have a look.
Thing is, because I thought it was an issue with the usb connector I thought I would have a poke around with it myself and i could see one of the prongs looked like it wasn't making contact. To cut a long story short whilst i was trying to fix it the plastic tab in the mini usb connector came out completely
Service people are now saying that I've abused the handset and want to charge me £70 to fix it. Now to be fair, I have made it worse, but in my defense it was only because a fault had occurred that I started to dabble.
I also reported to the service people that the led light under the "end call" button had stopped working completely. This was definiatley not due to miss use.
I'm wondering if this led is on the motherboard like the usb connector is. If so, can i be cheeky and just ask them to fix the led and not the usb? but by default because the m/b would be swapped out then the usb would be fixed anyway?
If you looked at my phone it looks well cared for (which it was!!!) and its not like I've hammered it in anyway.
Anyone have an opinion or know if the led for end call and the usb port are both on the motherboard?
Thanks

Connection via USB problems

I don't know how it happened but all of a sudden when I connect my Kaiser to my computer via USB cord, it doesn't connect. It charges my phone but it doesn't let me explore my phone. Activesync or Windows Mobile Decive Center do not read my phone.
I don't know if this matters, but when I go into COMM MANAGER (I don't know if I unchecked anything by accident) but the Data Connection tab is turned off and I can't turn it on.
Does anyone have any suggestions on how I can sync my phone again?
I tried a hard reset, i tried a soft reset, i tried different mini USB cords but NOTHING worked...
A couple things.
Under the settings tab there should be an option for " enhanced USB networking". try to enable/ disable this.
Also, it is possible your USB port is no longer functioning properly. A search for USB Problems yields MANY results, some of the fixed include simple things such as reflashing a new rom/radio , to the extremes of having the USB port replaced on the mainboard.
Also, have you tried to sync it to more than just 1 computer? Try on a couple. Make sure your activesync isnt the cause.
Just like pyraxiate said, try toggling the enhanced usb networking opetion. Also give your mini usb port on your phone a visual inspection, its not uncommon for it to crack (mine's cracked before).
If all looks good, restart your computer and soft reset your device. Google for activesync restart, theres 2 or 3 apps that completely kill activesync and restart it. It also wouldn't hurt to check another PC to see isolate the problem.
GOT IT, thanks for your help guys. I went to Settings>Connections>USB to PC and then unchecked 'enable advanced network functionality' and it worked!
Glad to hear this one was a simple one
Have fun here on XDA!
same problem
I have been having problems getting my usb to connect/sync also and thanks for the idea to check for a crack in the mini usb port. I am new to all this, this is my first pocket pc - or even smart phone before Is there an easy way to fix this problem or is a "send back to company" fix only?

No USB connection?

For the last year I've had my Diamond, I've never had a problem (for the most part) connecting my diamond to my laptop via a USB cable.
But last night when I plugged in my USB cable into my Diamond, it said that it didn't recognize my USB device.
I blew it off thinking I just needed to reboot my computer. Turns out tonight after investigating, this is a common problem with Vista and USB's.
Anyone have a cure? I've read till my eyes bleed, I've done reboots, edited the registry, installed, reinstalled programs and drivers till I'm blue in the face.
Today I got my HD in and it won't connect either. Obviously I have a problem with my laptop but I need help.
Anyone?
Thanks,
Mark
did you try another USB-Cable? Maybe its broken or something
One of the reasons I don't use Vista
Put XP on it, but that would be an extreme solution maybe? Is there someone who has similar problems with Vista?
Thanks all but it looks like my USB connection is just dead at that connection.
I say that because it doesn't work when I switch cables nor devices, I get the same result.
Yet, when I use the USB connections on the other side of the computer, they work. Apparently that one USB connection died.
Thanks,
Mark

help - connecting to PC via usb not working

Hi, ive got little problem, maybe i turned something off, or i dont really know. When i try to connect my phone via usb cable into PC nothing happens, its only charging my phone, its not communicating in any way with PC. i've tried several usb cables but with no success. even the charing cant be turned off, when i press do not charge while connected (or whatever it is) nothing happens, and it keeps charging. ive got dutty's rom (but dunno which one, its the one with HD2 manilla)
thanks a lot for help
Hi.
is the usb connections menu appearing when you connect the device to PC? (on your TD2..where you can choose between Activesync, Hard Disk mode and Internet sharing..). USB connection used to work and stopped after something was installed? Try to reinstall Activesync or Windows Mobile Devices Centre in your PC (depending on you OS) or, as a last resort, hard reset your phone (backup your stuff !). I would also try to connect it to a different pc, just to be sure..Be also sure that the following options in Start/Settings/Connections/Usb to PC are:
Activesync [checked]
Fast data synch (or whatever it is) [checked]
Put a checkmark on the last option if you want this menu to come up every time you plug the USB cable.
ive tried it on several PCs but no success, so its not PC problem, no tab of choosing which type of connection to use appears. Like it's only charging, not communicating with pc i guess that i need to hard reset it >.<
hard reset didnt work, still no connection between pc and phone, i dont know what to do >.< hope that its not hardware problem. any ideas ???
same thing happened to my D2. i had to send it in for a repair
that's what i was afraid about,,, HTC warranty service here in svk/cze is not-so good as i've heard. And another problem is that i have cooked ROM on. With usb not working there is no f-ing way to get stockSPL back . Wonder if they repair it, or if i would have to pay
You can flash stock rom through SD card, about sspl I´m not sure.
so i guess the phones from svk/cze have fulty usb ports because mine was also from there. the thing with me was that i live in USA so i had to wait for them to get the parts and they scratched my phone so i had to send it in. i got it back then the screen was scratched. i had to send it in again and when i got it back the camera didn't work. i argued with them so much that they just gave me a new one.

Categories

Resources