After upgrading to WM5 and letting my battery drain right down, and doing a hard reset, whenever I attempt to sync now I get a screen entitled 'User Information' and it states 'Please correct your Exchange Server password.'.
I don't and have never had exchange connectivity with my BA.
Any ideas how to get rid of this?
Thank you.
I am having this issue also. When this occurs the green Active Sync icon in the sys tray will spin forever. Clearly it is trying to connect to an Exchange server, this just started happening.
Actually I started noticing this happening after I established a sync partnership on my computer at work. On that computer I used to use a 'guest' partnership. Then one day I switched to a regular partnership. Although I have all the application unchecked ‘not sync’ I am guessing that there is something trying to happen behind the scenes.
I get this every once in a while. But I enter any password and it starts or I dosconnect it turn the BA off and on and then it works too
Yeah I just put random crap in and told it to save the password and the issue went away...strange.
Hi all,
First device I have seen this with. Occasionally, usually after a soft-reset, the device starts to sync and then puts up a message saying something has changed on the server and will require a complete resync on behalf of the Kaiser - all info since last sync will be lost.
I have found no way out of this other than to do a complete resync (which then looses my speed-dials on the home screen etc.).
I am synching with my laptop (XPSP2, AS4.5) and am not using an exchange server for email. My Kaiser is HTC standard with the shipped ROM.
Anyone else seen this or have a fix?
Rich
Yes, I also get this every now and then but never noticed to miss anything after the resync.
Same Here
Same here. I think it is because either the PC or the handheld (or both) are responding slowly with ActiveSync - I have never noticed a problem or lost changes either. Try soft rebooting both and then try again. Also, is the USB cable you are using especially log? That also may have an effect...
Hmm - not so sure - my tends to do it a*after* a soft reset and the USB cable s direct to the machine (not through a hub) and is the one supplied with the phone when I got it.
R
I get it too and I agree, it seems to happen after a soft reset. Never happened with my 8125/Wizard. I can't offer more than that, sorry.
rakh1 said:
Hi all,
First device I have seen this with. Occasionally, usually after a soft-reset, the device starts to sync and then puts up a message saying something has changed on the server and will require a complete resync on behalf of the Kaiser - all info since last sync will be lost.
I have found no way out of this other than to do a complete resync (which then looses my speed-dials on the home screen etc.).
I am synching with my laptop (XPSP2, AS4.5) and am not using an exchange server for email. My Kaiser is HTC standard with the shipped ROM.
Anyone else seen this or have a fix?
Rich
Click to expand...
Click to collapse
Hi,
I too am having this exact problem - did you ever figure out what caused it or a fix?
Thanks
Mark
I've had this problem for ages now, periodically activesync seesm to wipe IE favourites from my device, or deletes some and leaves others.
Anyone know how to stop it doing this? My TyTN II is set to sync up between two PC's (home and work) and both machines seem to do this. Any idea how to stop it? Its quite annoying....
I don't know about favs but I stopped using ActiveSync the other day when it whipped ALL of my contacts!
Airax said:
I've had this problem for ages now, periodically activesync seesm to wipe IE favourites from my device, or deletes some and leaves others.
Anyone know how to stop it doing this? My TyTN II is set to sync up between two PC's (home and work) and both machines seem to do this. Any idea how to stop it? Its quite annoying....
Click to expand...
Click to collapse
Yes mine's been doing that for years with different phones on WM5/6. Great chunks of favorites disappearing. Curiously some come back (sometimes) if I sync again immediately. I now backup my favorites folder.
JJ
There is a setting on the your PC in activeSync that if there is a change between the two, it will not remove anything off the PPC. This may help.
The problem is that ActiveSync is a dirty pile of ****.
Can't find the option to stop it wiping the PPC fav's. I might as well disable the sync feature. Its annoying as I really like it too, if it worked properly.
You'd think they'd sort it out by now.
Atlantaman said:
Yes mine's been doing that for years with different phones on WM5/6. Great chunks of favorites disappearing. Curiously some come back (sometimes) if I sync again immediately. I now backup my favorites folder.
JJ
Click to expand...
Click to collapse
I second this, I've found over the years of using WinMo devices that the best bet is to periodically back up my favorites. I did find once upon a time certain websites caused it issues, i.e. if I got rid of a website (usually a recently added one) the other favorites would come back. But, trying to figure out which one is problematic is a pain, so making a periodic backup has been my latest tact. It is annoying as hell, and I also agree with mrbandwidth, although I might express my disappointment with Activesync a bit less harshly...
It sux. That's all I can say.
I’ve had the diamond for approx 1 month and regularly sync it to my work and home pc running XP and Vista respectively. Up until now I’ve never had a problem with activesync to any of my past smartphones or PPC’s.
My diamond has all of a sudden decided that it doesn’t want to sync anymore. It connects ok and I can transfer files back and forth it just won’t sync.
I’ve searched the forum and found similar symptoms but nothing has worked.
I’ve deleted the partnership from the device and both pc’s, created new partnerships which on first connection does actually sync (sometimes) but from then on either says “looking for changes” or “synchronising” until it times out giving the error message “Synchronising cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft Activesync Troubleshooter in Microsoft Help on your desktop computer”
I’ve tried the help, I’ve let it do its own diagnostic, I’ve unchecked the “enable advanced network functionality” option in USB to PC. I’ve soft reset, hard reset, the only thing I haven’t done is re-flash a new rom.
Does anybody know if flashing a new rom/radio will solve the problem. I would normally just try it but I spent an hour yesterday after I hard reset putting everything back to the way I like it only to find that it synced the first time but wouldn’t work again.
If anyone has any other suggestions before a re-flash I would welcome them. Otherwise I’ll bite the bullet and hope for the best.
I’m currently running Duttys V1.6 Radio version 1.00.25.07
I Had this problem
Hey fella, i was having this problem and after doing a little research i found the following.. If you constantly activate and deactivate the mobile (pair and unpair) you can corrupt A/S on the system. The only way i got around this was to uninstall active sync and re-install it again.
Hope this helps...!
I've never been able to get activesync to work harmoniously between relationships with two PCs.
Most syncs with a second machine after successful syncs with a first tend to result in errors that require my intervention, especially if an item of data has been changed. Drives me mad sometimes, and I often need to spend more time fixing these errors than it would take to manually update stuff across my three devices. I get the feeling the comparison/processing engine activesync uses is no where near sophisticated or clever enough to carry out the processing, and when it does have errors, the scope for my intervention to help it in its quandary are fairly hopeless.
I'm hoping that as devices like the diamond bring this lets face, it fundamentally great, but nevertheless fundamentally flawed platform to the masses, then Microsoft will have to put more effort into activesync and how it copes with relationships across two (or perhaps even more in future) PCs.
Ps, neomagik, actual connection, which sometimes has hiccups, has never been a big problem for me, (a few minutes in the various settings usually sorts these), but I've been using activesync for about 4 years before my diamond with with my HP4700 and various double PC partnerships along the way, and can confidently say that the problems I describe are not device related, but are the result of activesync inadequacies.
Thanks fyew-jit-tiv but I've tried that already. Also, it wont sync to WMDC in Vista either and it's unlikely that the same fault occured in AS and WMDC at the same time. This is what leads me to believe it's the Diamond and not the PC's.
Been there, done that....
Suprised you've not had this issue earlier...I've been suffering with Activesync issues for years
There are lots of ways to diagnose and resolve but perhaps you just might want to get the sledgehammer out...this mostly works for me....(I hope your familiar with Outlook!)
On one PC (I would use the XP "older" Op system one) export your synced data from Outlook to a .pst or .ost file for backup and later import (after delete & tidy stuff you no longer need in Calander/Contacts/Tasks, etc)
then
Delete all your data in Outlook, create a new empty .pst (connect to same), delete old .pst
then
delete partnership with device (to be sure), and remove same data (Contacts/Calander etc) from device
then
You can then check the exported/saved .pst for errors (I can't remember the MS programme...google for it), once satisifed OK import all you info back into Outlook
then
Synchronise with new partnership to device.
Hopefully so far so good
(sometimes I even rename the device-partnersip etc in case something "residual" there stays behind and corrupts something )
Next
Prior to connecting device with WORK PC:
Delete all previously synced data in Outlook and delete partnership there. I then make sure that in Activesync (before establishing new partnership) that I click option for one way data transfer ie replace items on computer with those from device
then
...plug in and establish new partnership, hopefully no problems....data populates computer from device. Once established then put back how you prefer data to be transfered (if there is a conflict etc)
Return home and partnership there still synchronised, Hopefully this works
If you find that there are still issues, you can un-Check and Check each synced area (Contacts, Calander, Tasks, Synced Files) independently to see where the conflict is.....
...I have found conflicts mostly occur with:
i) Calander: Birthdays/Anniversarys (probably as they are extended recurring events)
ii) Calnder: Meetings etc that might be recurring
There are real issues if using old versions of Outlook (2000 for me at work ) syncing with most recent ones!!
Sorry for the mad typing but best I can do for a "Quick" reply....Good luck !!
Studz, I know what you mean, I often get errors where it asks you to "resolve item" and after a while of playing it usually works. This is different, it won't sync at all.
neomagik said:
Studz, I know what you mean, I often get errors where it asks you to "resolve item" and after a while of playing it usually works. This is different, it won't sync at all.
Click to expand...
Click to collapse
Presume you have done the most obvious, and that is un-install and re-install Activesync and the Vista sync programme on both PC's ?
neomagik said:
Studz, I know what you mean, I often get errors where it asks you to "resolve item" and after a while of playing it usually works. This is different, it won't sync at all.
Click to expand...
Click to collapse
I had this once I think a year or so back. Tried so many things that I can't remember what finally fixed it.
I think a good place to start though, like PJ6363 says, is do a clean sweep... re-install activesync on both machines, and I would also reinitialise your Outlook Account (.pst) on the master PC and delete on all other devices.
Good luck, and tell us how you get on.
neomagik said:
Thanks fyew-jit-tiv but I've tried that already. Also, it wont sync to WMDC in Vista either and it's unlikely that the same fault occured in AS and WMDC at the same time. This is what leads me to believe it's the Diamond and not the PC's.[/QUOT
Neomagik... Sorry i could help any further fella.. As i said in last post i had this problem and i just re-installed A/S... The only other thing i done after i un-installed A/S was to run a registry cleaner.!
P.s i don't think is down to the Diamond. I Was having this problem with the Touch (elf) too...
Click to expand...
Click to collapse
well, i have similar issue w/ sync and finally, i solved the problem by changing the sync cable.
Thanks folks,
I'm going to try all of these.
@ Snufkin, I'm using two different sync cables so I know this is not the problem.
My diamond did funny things when the screen would turn off quickly after connecting because i set it not to charge when connected. Gave all sorts of weird errors.
Now, screen stays on because i want it to charge and sync completes now, still takes a while though.
You guys are aware that WM6.1 has a problem syncing with 2 computers, aren't you?
Some people claim they managed to do it and I believe them, only none of the voodoo worked for me. Never had that problem with WM5 and 6.
pedmond said:
You guys are aware that WM6.1 has a problem syncing with 2 computers, aren't you?
Some people claim they managed to do it and I believe them, only none of the voodoo worked for me. Never had that problem with WM5 and 6.
Click to expand...
Click to collapse
there is a long thread about this issue somewhere conclusion 100% in wm 6.1 you can not sync with 2 PC. this is a wm 6.1. related problem.
i can sync with 2 pC my athena with wm 6 but i can not do it with the diamond or trinity. don't even try it. it will mes you the whole outlook!
Sync with WM6.1....off course u can!
Been syncing my Kaiser and now Diamond with WM6.1 for well over a year with 2 PC's. Must have done it at least 20 times with various devices and ROM's. Kicker is that my work has W2000 & O2000, and at home I use XP and O2007....still works!!
I'm not saying I don't occasionally have issues...but I do carry more than 1000 contacts and and extended calander with numerous recurring entries
.....like I've posted before (as many others) there are issues, but nothing insurmountable. I'd be lost if I could not sync my work PC, homw PC and PDA
Read around and you'll see........
here u are, i found the thread:
http://forum.xda-developers.com/showthread.php?t=377823
i tried long and hard to sync my diamond with 2 pc. all i got is errors and double tasks and appointments. got tired and gave up! my contacts list is too precious to play with!. i do have over 600 contacts and 1300 numbers (tlf, mobile, fax).
in order to have my diamond sync with 2 pc i syinc it with one, then i sync my athena and sync with the second....lol...this is my way to have 2 pc and 2 htc devices in sync.
I had my Diamond (and previous Trinity) synced with 2 pc's. No major problems until now.
It's dead
OK, I have tried the steps suggested by PJ6363 with no success. It won’t sync to the first pc let alone the second.
I then decided to dig out the old C500. After blowing the dust off I hard reset to clear out any info left on it. Plugged it in and hey presto, immediate sync. Unplugged it and tried again, another sync. Added a contact whilst synced and it updated straight away.
I then deleted all partnerships on pc and diamond and plugged it in. It went through the usual setup and connected to the device as before but surprise surprise, no sync.
Does this not mean that the data on the PC is fine and it is a problem with the Diamond, possibly a hardware problem?
Unless anyone else can suggest anything I’m going to flash a new rom but I have a strong suspicion it will not make a difference.
neomagik said:
OK, I have tried the steps suggested by PJ6363 with no success. It won’t sync to the first pc let alone the second.
I then decided to dig out the old C500. After blowing the dust off I hard reset to clear out any info left on it. Plugged it in and hey presto, immediate sync. Unplugged it and tried again, another sync. Added a contact whilst synced and it updated straight away.
I then deleted all partnerships on pc and diamond and plugged it in. It went through the usual setup and connected to the device as before but surprise surprise, no sync.
Does this not mean that the data on the PC is fine and it is a problem with the Diamond, possibly a hardware problem?
Unless anyone else can suggest anything I’m going to flash a new rom but I have a strong suspicion it will not make a difference.
Click to expand...
Click to collapse
It looks like something other than what I have been pointing out....see here: http://forum.xda-developers.com/showthread.php?t=377823
I think you need to get serious and re-install the actual software itself on the device (hard reset), appears that Activesync on PC's is good...but would re-install there anyway!!
Look at it this way, you have found a sweet excuse to update your ROM withthe latest version and clean up your contacts/calander etc....should not be an issue with a fresh ROM install (try SwiftB 6.0....excellent!!)...let us know how you get on
Ah ha....forgot something critical...if you are syncing using older version of Windows (2000) or Outlook ...or any issues syncing for that matter, then I found that you MUST go to Settings->Connections->USB to PC and turn off Enable Advanced Network Functionality...have you done this?
Heya guys, what would you suggest in terms of a program that is a good alternative to active sync. i'm getting really really pissed off with active sync claiming that some of my stuff is not matching and it resyncs and wipes all my special ringtones as well as my contacts in my Peoples tab in tf3d.
I share your frustration but have found a sort-of solution. When you get the error "There has been change made on your server that requires re-syncronize all items on your device" I do a hard reset. You will loose all your changes since the last sync, plus you have to reload everything.
Many may dissagree with me on this, but here is how I have deleted this problem.
1) Hard Reset
2) Set Owner Name
3) Connect to PC and Sync. Do not disconnect from PC.
4) Open Active Sync or WMDC and change your Sync content to your preferences and let it sync again.
5) disconnect from PC and turn off "Advanced Network Conection or Enable faster data synchronization" (depends on WM version) on the phone: Start>Settings>Connections>USB to PC
6) Soft reset, and you are good to go.
7) reload all apps.
Personally I do not reload from a back-up as I find the problem can reappear. Others may find this overkill, but this problem bugs me so much, I am wiling to go to consderable effort to get rid of it for good. If you ever turn on the fast/advanced connection again, the problem will resurface.
I think the problem has to do with the high speed data transfer. Probably a polling timing or something. I think the PC or Phone is looking for a response and not getting it fast enough which causes the full resync. By disabling the advanced or faster USB connection, it works fine for me.
Other uses have also reported that syncing via BT eliminates the problem,but I have never tried this.
I used to get this about every 4-5 weeks, but since I maded the changes described above, I have not had the problem for over a year unless I forget to turn off the advanced/fast usb sync after a ROM flash.
Hopefully this will work for you as well. It is frustrating when you cannot trust the phone to keep your data entered between syncs.
Doug M.
I would suggest using PIMBackup, it runs from your phone and saves everything or just the items that you choose onto your storage card. It is way faster saving and retrieving your contacts than active sync, It also allows you to restore without a computer so if you mess up your phone and have to do a hard reset when you are away from your computer you can get your contacts back without going out of your way to get to a computer