After upgrading to WM5 and letting my battery drain right down, and doing a hard reset, whenever I attempt to sync now I get a screen entitled 'User Information' and it states 'Please correct your Exchange Server password.'.
I don't and have never had exchange connectivity with my BA.
Any ideas how to get rid of this?
Thank you.
I am having this issue also. When this occurs the green Active Sync icon in the sys tray will spin forever. Clearly it is trying to connect to an Exchange server, this just started happening.
Actually I started noticing this happening after I established a sync partnership on my computer at work. On that computer I used to use a 'guest' partnership. Then one day I switched to a regular partnership. Although I have all the application unchecked ‘not sync’ I am guessing that there is something trying to happen behind the scenes.
I get this every once in a while. But I enter any password and it starts or I dosconnect it turn the BA off and on and then it works too
Yeah I just put random crap in and told it to save the password and the issue went away...strange.
Related
This may be a simple one, but Im stumped...
My Tilt connects to my exchange 2007 server. On other phones running WM6, ActiveSync stays online 24/7. On my Tilt, it goes dormant after a while. I added an exclusive in task manager...
Basically when I grab it after its been idle for a few hours and look, ActiveSync says it was last synchronized at whatever time, I manually sync it, and it pulls down everything and stays online for a while, but eventually it goes dormant again...
Im sure that it's a simple fix, but I can't for the life of me, figure it out....
I have the same problem with mt Tilt. If I use the ATT ROM it works fine but if I move to one of the HTC ROMS I get that problem with Activesync disconnecting from the Exchange server.
I had the same issue on my 8500 with some of the cooked ROMs. On that device the ATT ROM and vp3G's ROMS worked fine (except for one of his; the hybrid I think).
For now I'm just sticking to the ATT ROM and pray vp3G gets a Tilt so he can start making ROMs for our device.
If you don't want all the ATT bloat installed then hard reset and then just hit the soft reset button when it pops up saying it going to customize the device in 3 seconds.
Kaiser connection issues
There are some issues going on with the way the Kaiser pulls emails after it goes to sleep.
Check the thread below or look through this forum for similar topics.
http://forum.xda-developers.com/showthread.php?t=332362&page=4
One of the problems that I've found on this issue is the ActiveSync notifications becoming corrupted. I'm not sure how to go about fixing this, but I downloaded a program called MemMaid that was able to rebuild the ActiveSync notification queue. After I rebuilt the notification queue for ActiveSync my Windows Vista Home Premium and XP Pro systems saw my Tilt and were able to sync again.
Subject says it all.
AS works (usually) for a while after reset, but then it just hangs saying "Synchronising" but gets nowhere.
Sometimes killing and restarting AS works, but usually I have to reset the damn thing.
Anyone else having this problem/found a solution? Not sure I'll get any sense from Orange (in fact, I am sure I'll get sod-all sense from them!)
Ferg.
P.S. Got HTC Home, iMate WMP Today, Live Search, Voice Command and many other apps installed. Perhaps it doesn't like Home or so.
More likely its a connection thing.
Try disabling advanced functionality in Start, settings, connections, USB-to-PC
That will make it try a USB connection instead of an IP based one.
Sorry, I should have said I was referring to AS on the device itself - it's Direct Push that's mucked up.
I meant on the device... but that was based on AS with pc
However, if you have an exchange server in the mix, then I would guess it either is losing the connection to the server. What happens if you leave it until it errors? (ie what error code)
Can you sync with the server OK when you do connect with USB to an internet enabled pc?
Well, the funny thing is it doesn't give me an error (or I've not waited the hours required for it to time-out).
The TyTN I have works a lot better under the same circumstances (same Exch, same account, sam SIM card etc, so it would deffo point towards the TyTN II itself.
The only thing left to do, I supose, is to ramp up the Exch logging and see what that says, but I wouldn't hold out too much hope of that.
Thanks for your assistance, unwired.
F.
Ok so its definitely the device...
Do you have signal issues on 3g where you are? Is your network allowing simultaneous voice and data? Have you installed the server certificate OK on your device?
Yeah, all the Exchange stuff is configured correctly - that's my job after all.
No 3G issues (since I use the TyTN from the same place.
Although I did notice recently that I can't actually have adata connection and a call at the same time (with 3G coverage). I guess I should be able to...
F.
sorry to bring up an old post,
having same sort of problem, but only when trying to get attachments. seems to take forever, (5-10 mins stuck on syncing then looks like it gives up) but the attachment is then there, which is crazy as its a 30k word doc which should take seconds.
did you work out any kind of solution?
edit: this is on a clients kaiser
Hi all,
First device I have seen this with. Occasionally, usually after a soft-reset, the device starts to sync and then puts up a message saying something has changed on the server and will require a complete resync on behalf of the Kaiser - all info since last sync will be lost.
I have found no way out of this other than to do a complete resync (which then looses my speed-dials on the home screen etc.).
I am synching with my laptop (XPSP2, AS4.5) and am not using an exchange server for email. My Kaiser is HTC standard with the shipped ROM.
Anyone else seen this or have a fix?
Rich
Yes, I also get this every now and then but never noticed to miss anything after the resync.
Same Here
Same here. I think it is because either the PC or the handheld (or both) are responding slowly with ActiveSync - I have never noticed a problem or lost changes either. Try soft rebooting both and then try again. Also, is the USB cable you are using especially log? That also may have an effect...
Hmm - not so sure - my tends to do it a*after* a soft reset and the USB cable s direct to the machine (not through a hub) and is the one supplied with the phone when I got it.
R
I get it too and I agree, it seems to happen after a soft reset. Never happened with my 8125/Wizard. I can't offer more than that, sorry.
rakh1 said:
Hi all,
First device I have seen this with. Occasionally, usually after a soft-reset, the device starts to sync and then puts up a message saying something has changed on the server and will require a complete resync on behalf of the Kaiser - all info since last sync will be lost.
I have found no way out of this other than to do a complete resync (which then looses my speed-dials on the home screen etc.).
I am synching with my laptop (XPSP2, AS4.5) and am not using an exchange server for email. My Kaiser is HTC standard with the shipped ROM.
Anyone else seen this or have a fix?
Rich
Click to expand...
Click to collapse
Hi,
I too am having this exact problem - did you ever figure out what caused it or a fix?
Thanks
Mark
A week or so ago I realized I wasn't getting any emails. It turns out activesync is no longer automatically syncing my exchange account (with sherweb). My other computers still work fine, but in order to sync my kaiser I have to go to activesync and actually tap "sync" instead of it happening automatically all day and night long like it used to and should. I didn't add any new software or change any settings. Does anyone know what the problem could be?
Hmmm, not sure this is the best place, but it is a problem with my TD2 and certainly any searches so far have yielded little in the way of result.
So we begin - I've had my TD2 since May '09 until last weekend it has been recieving outlook items perfectly via GPRS/3G and Wi-fi all through Activesync/Direct Push without any problems. In fact normally quicker than the same item appearing in Outlook on my laptop via the VPN.
Last weekend we changed broadband supplier and upgraded our router at Head Office. Since then updates through Activesync have been sporadic at best but are normally non-existent. This is despite installing the new self-generated certificate for the new VPN/OWA IP number.
When plugged into my laptop and passing through to the Exchange Server via desktop Activesync the items will update on the phone. Unplug from the laptop and use GPRS and it takes an age to synhcronise before finally saying "Waiting for Network" and not actually downloading anything. Equally using the Wi-Fi at home gets similar results, though this is sometimes mixed up with a Server Temporarily unavailable actual error message rather than the meaningless "Waiting for Network".
Our IT support contractor is flummoxed (they got one of their iPhones to access my account and it worked perfectly and timeously). I have even done a hard reset of the TD2 and rebuilt the settings from scratch and we're still back to the same place.
I can only assume that it is something server side that is upsetting the process, but don't know what. Really annoying as it has all worked perfectly for 11 months and has now stopped working without me actually changing the device settings in any way whatsoever.
I went with a WM over an iPhone to get best MS integration, so why should this wobble give my phone problems when an iPhone can work away just fine?
So, any ideas from the great XDA font of knowledge of all things WM?
Many thanks,
Niall
Turns out the new router that was part of the broadband upgrade didn't have Port Routing configured correctly. One tick of a box and all is sorted for OTA syncing.
Still not working over Wi-Fi at home though so some work still needed somewhere.
Niall
If only it was that easy. Still get the Waiting for Network error.
I even did a hard reset, again, and got the "Waiting for Network" error on the first sync.
Only way to solve it seems to be to turn off SSL, but even that falls down after a while stating that:
Exchange Activsync has encountered an error. If this condition persists, please contact you Exchange Administrator.
Support Code 0x80830002
If I then desktop sync the device to Activsync on the laptop via USB (which passes through to our server Exchange anyway) it seems to "reset" the sync and OTA syncing will work again - for a time, normally failing sometime between 5 and 7am in the morning when I check Activsync on the TD2.
Our IT support contractor has washed their hands of it saying it must be the phone because they've had it working fine for several days on an iPhone and old WM6.1 HTC device syncing with SSL to my account. Having not changed anything on the device I don't understand what is wrong with it to behave so differently. Given that the phone is only 12 months old this a real downer.
Prior to the hard reset I was having intermittent filesys.exe crashing errors but these have gone now. Could it be related?
Flummoxed.
Niall
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Niall
For those that are interested here's where we are.
Niall M said:
Still not working over Wi-Fi at home though so some work still needed somewhere.
Click to expand...
Click to collapse
Got a new router a while back. Opened Port 80 and 443, all sorted. Obviously when the TD2 was working in the past I just wasn't noticing that Activsync wasn't working over WiFi, which is understandable given that Wi-Fi at home is normally for a bit of Facebooking and Casual Web Browsing and wherever the phone had the tiniest bit of T-Mobile signal it would still get push e-mail.
Niall M said:
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Click to expand...
Click to collapse
This appears to be a carrier problem. After working flawlessy OTA with SSL for 5 days (Wednesday to Monday) the Touch HD finally stopped at "Waiting for Network" whilst my TD2 with SSL carried on fine on Vodafone.
After a rather tiresome call to T-Mobile to try and explain the problem and have them tell me they've downloaded the manual for the TD2 and can I check the Activsync settings, settings, etc, I got put on hold for a while before they came back and said they've enabled Mobile E-mail on my account. They had no explanation as to why this had been disabled.
So the TD2 is back on T-Mobile with SSL. As of yesterday there was no improvement in that it would still fail. However I do appreciate that it can take a while for settings to take effect and so far "touch wood" today all is working as it should following a "Wi-fi reset" yesterday afternoon. Will probably update the thread further to confirm all is well or moan!
So in my case this was a carrier issue that caused the intermittent functioning of Activesync OTA. Changing to a different connection type e.g. Wi-Fi or Pass through via Desktop Activsync on USB would allow a successful sync and reset the OTA syncing (I guess it cleared the previous "dead/jammed/FUBAR'd" OTA Activesync connection) for a limited period of time. I am surprised that having Push E-mail blocked by the carrier allowed for intermittent functionality rather than a YES/NO it either works or it doesn't result!?!
So the lesson here is that the ability to receive Push E-mail may be a slightly different function from your Phone provider which can fail despite your data connection appearing to work fine (Web Browsing OTA on the TD2 was consistent throughout). I just hope this saves someone 4 weeks of phonecalls and hassle!
Niall
On one laptop I have Office2003 which refuses to sync with my Topaz, just sit there constantly trying to synch. PDA connects to laptop, is visable to edit the storage.
Another laptop has Office2010, this sync perfectly but will not allow checkboxes to be checked for contact, calender etc, only allows Mobile Favourites and OneNote...
Going to try a 3rd laptop [friends] that has Office2007 to see if that will fully sync...
T-Mobile phone monkey lied - Didn't make any difference.
The good news is that the problem is sorted. I've been reliably receiving push-email via Activsync OTA since last Thursday (5 days now).
Again it seems to have been a new router problem server side as we were also starting to experience VPN problems at work. The IT contractors contacted Draytek who told them that in one other instance (also on an LLU line) reducing the MTU value on the router solved the problem. Since doing this (maybe unconnected, the IT bods won't be drawn on it) the connection seems to work again. I've done some googling on MTU and the basic premise of reducing the value seems to make sense to me, smaller packets are harder to drop.
http://www.kitz.co.uk/adsl/MTU.htm
Any super techs that actually understand this stuff like to comment?
I can only hope this record of woes shorterns the inconvenience for others in the future!
Thanks,
Niall