Subject says it all.
AS works (usually) for a while after reset, but then it just hangs saying "Synchronising" but gets nowhere.
Sometimes killing and restarting AS works, but usually I have to reset the damn thing.
Anyone else having this problem/found a solution? Not sure I'll get any sense from Orange (in fact, I am sure I'll get sod-all sense from them!)
Ferg.
P.S. Got HTC Home, iMate WMP Today, Live Search, Voice Command and many other apps installed. Perhaps it doesn't like Home or so.
More likely its a connection thing.
Try disabling advanced functionality in Start, settings, connections, USB-to-PC
That will make it try a USB connection instead of an IP based one.
Sorry, I should have said I was referring to AS on the device itself - it's Direct Push that's mucked up.
I meant on the device... but that was based on AS with pc
However, if you have an exchange server in the mix, then I would guess it either is losing the connection to the server. What happens if you leave it until it errors? (ie what error code)
Can you sync with the server OK when you do connect with USB to an internet enabled pc?
Well, the funny thing is it doesn't give me an error (or I've not waited the hours required for it to time-out).
The TyTN I have works a lot better under the same circumstances (same Exch, same account, sam SIM card etc, so it would deffo point towards the TyTN II itself.
The only thing left to do, I supose, is to ramp up the Exch logging and see what that says, but I wouldn't hold out too much hope of that.
Thanks for your assistance, unwired.
F.
Ok so its definitely the device...
Do you have signal issues on 3g where you are? Is your network allowing simultaneous voice and data? Have you installed the server certificate OK on your device?
Yeah, all the Exchange stuff is configured correctly - that's my job after all.
No 3G issues (since I use the TyTN from the same place.
Although I did notice recently that I can't actually have adata connection and a call at the same time (with 3G coverage). I guess I should be able to...
F.
sorry to bring up an old post,
having same sort of problem, but only when trying to get attachments. seems to take forever, (5-10 mins stuck on syncing then looks like it gives up) but the attachment is then there, which is crazy as its a 30k word doc which should take seconds.
did you work out any kind of solution?
edit: this is on a clients kaiser
Related
Hi all,
First device I have seen this with. Occasionally, usually after a soft-reset, the device starts to sync and then puts up a message saying something has changed on the server and will require a complete resync on behalf of the Kaiser - all info since last sync will be lost.
I have found no way out of this other than to do a complete resync (which then looses my speed-dials on the home screen etc.).
I am synching with my laptop (XPSP2, AS4.5) and am not using an exchange server for email. My Kaiser is HTC standard with the shipped ROM.
Anyone else seen this or have a fix?
Rich
Yes, I also get this every now and then but never noticed to miss anything after the resync.
Same Here
Same here. I think it is because either the PC or the handheld (or both) are responding slowly with ActiveSync - I have never noticed a problem or lost changes either. Try soft rebooting both and then try again. Also, is the USB cable you are using especially log? That also may have an effect...
Hmm - not so sure - my tends to do it a*after* a soft reset and the USB cable s direct to the machine (not through a hub) and is the one supplied with the phone when I got it.
R
I get it too and I agree, it seems to happen after a soft reset. Never happened with my 8125/Wizard. I can't offer more than that, sorry.
rakh1 said:
Hi all,
First device I have seen this with. Occasionally, usually after a soft-reset, the device starts to sync and then puts up a message saying something has changed on the server and will require a complete resync on behalf of the Kaiser - all info since last sync will be lost.
I have found no way out of this other than to do a complete resync (which then looses my speed-dials on the home screen etc.).
I am synching with my laptop (XPSP2, AS4.5) and am not using an exchange server for email. My Kaiser is HTC standard with the shipped ROM.
Anyone else seen this or have a fix?
Rich
Click to expand...
Click to collapse
Hi,
I too am having this exact problem - did you ever figure out what caused it or a fix?
Thanks
Mark
Having decided last weekend that my Kaiser was way too fast, I loaded it up with bloatware.TouchFlo,HTC Cube,6 Tab Home Plugin,New HTC Default Theme,Audio Manager, Home Customizer,Comm Manager and Kaiser Tweaks. Most of it I loaded as .cabs or .zip thru Missing Sync for Mac. I also downloaded Windows Live Services and set up push email for my @live account. Everything works great except the phone now spontaneously connect to MediaNet (Edge) all day for no reason. The connection is not followed by email or anything else, it just connects. When I check Task Manager 95% of the time Activesync is running but not always. Have set Activesync from " as they arrive" to manual. The phone still connects for no reason. The notification that the phone is connecting comes up , I press cancel, right away it tries to connect again and again and again, then stops and five minutes later it will connect again. I know this is long but I know how you all like enough info.Any thoughts on causes or solutions?
The phone is doing what AT&T (or your phone service) told it to do - constantly make sure that you have a connection to them. This will drain your battery somewhat. What you want is that it should DROP all connections unless you TELL it to connect.
I think that you want to search for Kaiser Tweak -(oh wait! you already have that program) you will notice that you can make the phone connect only when you have told it to - i.e. make an internaet connection or check email. You can have the phone drop the connection one minute after that.
Have you actually used the Kaiser Tweak program? If not you should use it first/next.
I believe that this will most likely solve your problem if I have understood it correctly.
(PS - I recommend that you use the SEARCH at the top of the forum before posting next time.)
Bill
denco7 said:
Having decided ...Any thoughts on causes or solutions?
Click to expand...
Click to collapse
Thanks Bill...... Already went thru Kaiser Tweaks and set every single setting to advised setting. Set all the connection settings to connect manually and to drop the connection after one minute. It wil not do either.Google is my friend. I have google searched this forum and have used forum search. In the past two days Mon. and Tues. I have read thru more than 2000 posts and wikis before I decided to start a new thread if I have missed something I am Sorry and would have appreciated a link to this information that I have missed. I have had the phone since last Nov. and have been pretty faithful in reading this and the HTC wiki and forum and cannot figure this out.
Sorry again, Denco
I have worked in IT support for 8 years at the desktop support level. I dont understand all but can usually figure things out. I apologies in advance for being a rookie. I am frustrated with this device and need help!!
I upgraded ATT tilt to Dutty 6.1 Build 19700.duttys 6.1 about 1 month ago and Since I did this I have had a lot of problems. Build has all the goodies and more but since the upgrade I cant get any work done because I am always tweaking in an attempt to get the device working properly. I have tried to reset and reflash sevral times to start all over again but I end up with the same issues.
1. Unable to sync with active sync. I have disabled avast anti and I still am unable to sync. I also added port 990 to firewall and no good. I have re-installed active Sync 5 times. It only works when I play with it and then the device does not stay connected. It boots the connection 1 or 2 minutes after sync
2. No email apps or programs work. I tried the java versions and all. Messaging says error synchronizing and gives this message - "cannot cannect with current connection settings. To change your connection settings tap settings" My settings are OK as far as I can see. I purposely connect to media net before opening email to make sure the data connection is present. I had full blown HSDPA in NY city yesterday and no email or GPS working.
3. GPS and GPS upgrade is not working. Does GPS use its own radio? Does dutty upgrade break the radio? Not sure what is happening here as well.
4. No you tube video as usual. This has always been broken and remains broken for me. I tried installing flash bundle, codecs, etc.... No good.
I constantly get prompted the below
"cannot cannect with current connection settings. To change your connection settings tap settings"
Only thing that works is web browser.
Can someone please point me to a good solid working and mostly complete ROM for the US att tilt "kaiser". Maybe this is all I need. I have trouble finding ROM info and whether its current via the site. It gets confusing and I just want to set up once and forget, if you know what I mean. Please provide any links I might need to a fix, rom, tweak, etc..
Please help!
Steve
Steve, I updated to Dutty's ROM a while ago and all worked well until about a couple of weeks ago. I do not attribute my problems to the ROM though but rather the Tilt itself. My first issue was related to no activesync connectivity. My Tilt became an "unknown" device. Looking at my USB port from inside of the battery compartment notice bent pins. I was able to straighten the pins out but only could connect with one of about 10 USB cables that I had around. Once you have loaded Dutty's room I would recommend reconfiguring your connectivity to AT&T. You can download a CAB with all of the configuration setting on this board. Recently my touch screen would freeze up and not work well. I thought it might be the ROM but later found out there must have been some physical problem. Two days ago I called ATT and RMA'd my phone. I recieved the new phone yesterday and configured it last night. All is working well (USB and Touchscreen, new ROM, New SPL and new radio).
BTW last night saw (do a google search - I don't remember where I saw it) a revised video / flash version of TCXXXX software. With Dutty's ROM (and current) my GPS worked great. I use it with a couple of test GPS programs and TomTom on Com4. I also have an external BT GPS and it works well with that. Check to make sure your email is not configured for a proxy or local network connection.
Pete
Thanks Pete, Since this post I have gotten the GPS to work. There is a GPS app in programs\tools that has an enable option. I stumbled across it looking for answers. Ill check the pins on my cable as well.
Dutty's connections wizard actually had the wrong info for ATT america. I had to remove ID and password to get it working for Media Net so I hope the cab you reference is a newer one than is on my tilt.
I am still getting the same message for email. "cannot cannect with current connection settings. To change your connection settings tap settings"
I have to be missing something in the connection settings. I will try the cab, maybe it has been updated since Dutty's build.
Can you think of any thing in the connection settings?? Opera works but email gets error and message to check connections.
Ill let you know how that works.
Here are the essential 3 cab files you need for your Tilt.
1) fixes keyboard
-Install, soft reset, done
2) Sets At&t settings
-install, set up email but do not save your password
then do this
start>settings>connections>connections>advanced>select networks>change both drop downs to media net>click edit on both drop downs and go to proxy settings here you will uncheck everything. remember to do it to both dropdowns.
3) removes hidden proxy (which will allow your email to work if you are using a saved password)
-install, then go to your email set up and save your password.
edit: This will also allow you to update htc weather, quickgps, and a number of other programs without receiving errors.
good luck and have a nice day
I ran through the guide of setting up the new radio and ROM for my phone, all went well and everything was applied successfully (RUU_Kaiser_HyperDragon_III_Raphael_WWE_20081225 AND KAIS_Radinly_1.70.19.09) but now the phone won't lock onto my network (T-Mobile in the UK). It locks, momentarily, then loses the connection and starts searching again. I've tried leaving the network selection on automatic, and also setting it manually to t-mobile UK, but in both scenarios it does exactly the same.
Can anyone suggest what is going wrong and how to fix it?
Just to elaborate on the new ROM I've installed:
1) My device no longer connects to T-Mobile UK on anything other than GSM - so no 3G, HSDPA etc. Any idea what I do to fix this?
2) I can access the Internet via Opera, IE, RSS etc. yet when I do send/receive in the email it fails to connect to the Internet without even appearing to try and connect. Im not sure what is causing this or how to fix it?
3) I dont seem to be able to lock on to a satellite - is this becuase QuickGPS isn't installed to assist the lock?
Have you tried the 'Connection Setup' wizzard under settings/connections?
A soft reset after that always works for me?
brandall said:
Have you tried the 'Connection Setup' wizzard under settings/connections?
A soft reset after that always works for me?
Click to expand...
Click to collapse
Yes, gone through that process and soft reset several times. I can browse the web with opera and/or IE, and the RSS reader is working too, but the email wont work at all. I've set two different accounts (a POP and a GMail IMAP) and both do the same
Making some headway here now on these....
The GPS did connect - albeit VERY slowly. Is QuickGPS free to download somewhere to speed things up?
Got the email working - looks like there may be a proxy bug in the Rom i'm using as it kept resetting itself all the time when I closed the proxy settings dialog. Seems OK now though.
Still no luck on the high-speed internet connection though
Did you remember to do a hard reset immediately after flashing (i.e. at the point where you are invited to tap the screen to begin).
Sounds like a bad flash or a radio problem.
Yep, did hard reset becuase I had to look up on the wiki which keys to press
Hmmm, not sure this is the best place, but it is a problem with my TD2 and certainly any searches so far have yielded little in the way of result.
So we begin - I've had my TD2 since May '09 until last weekend it has been recieving outlook items perfectly via GPRS/3G and Wi-fi all through Activesync/Direct Push without any problems. In fact normally quicker than the same item appearing in Outlook on my laptop via the VPN.
Last weekend we changed broadband supplier and upgraded our router at Head Office. Since then updates through Activesync have been sporadic at best but are normally non-existent. This is despite installing the new self-generated certificate for the new VPN/OWA IP number.
When plugged into my laptop and passing through to the Exchange Server via desktop Activesync the items will update on the phone. Unplug from the laptop and use GPRS and it takes an age to synhcronise before finally saying "Waiting for Network" and not actually downloading anything. Equally using the Wi-Fi at home gets similar results, though this is sometimes mixed up with a Server Temporarily unavailable actual error message rather than the meaningless "Waiting for Network".
Our IT support contractor is flummoxed (they got one of their iPhones to access my account and it worked perfectly and timeously). I have even done a hard reset of the TD2 and rebuilt the settings from scratch and we're still back to the same place.
I can only assume that it is something server side that is upsetting the process, but don't know what. Really annoying as it has all worked perfectly for 11 months and has now stopped working without me actually changing the device settings in any way whatsoever.
I went with a WM over an iPhone to get best MS integration, so why should this wobble give my phone problems when an iPhone can work away just fine?
So, any ideas from the great XDA font of knowledge of all things WM?
Many thanks,
Niall
Turns out the new router that was part of the broadband upgrade didn't have Port Routing configured correctly. One tick of a box and all is sorted for OTA syncing.
Still not working over Wi-Fi at home though so some work still needed somewhere.
Niall
If only it was that easy. Still get the Waiting for Network error.
I even did a hard reset, again, and got the "Waiting for Network" error on the first sync.
Only way to solve it seems to be to turn off SSL, but even that falls down after a while stating that:
Exchange Activsync has encountered an error. If this condition persists, please contact you Exchange Administrator.
Support Code 0x80830002
If I then desktop sync the device to Activsync on the laptop via USB (which passes through to our server Exchange anyway) it seems to "reset" the sync and OTA syncing will work again - for a time, normally failing sometime between 5 and 7am in the morning when I check Activsync on the TD2.
Our IT support contractor has washed their hands of it saying it must be the phone because they've had it working fine for several days on an iPhone and old WM6.1 HTC device syncing with SSL to my account. Having not changed anything on the device I don't understand what is wrong with it to behave so differently. Given that the phone is only 12 months old this a real downer.
Prior to the hard reset I was having intermittent filesys.exe crashing errors but these have gone now. Could it be related?
Flummoxed.
Niall
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Niall
For those that are interested here's where we are.
Niall M said:
Still not working over Wi-Fi at home though so some work still needed somewhere.
Click to expand...
Click to collapse
Got a new router a while back. Opened Port 80 and 443, all sorted. Obviously when the TD2 was working in the past I just wasn't noticing that Activsync wasn't working over WiFi, which is understandable given that Wi-Fi at home is normally for a bit of Facebooking and Casual Web Browsing and wherever the phone had the tiniest bit of T-Mobile signal it would still get push e-mail.
Niall M said:
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Click to expand...
Click to collapse
This appears to be a carrier problem. After working flawlessy OTA with SSL for 5 days (Wednesday to Monday) the Touch HD finally stopped at "Waiting for Network" whilst my TD2 with SSL carried on fine on Vodafone.
After a rather tiresome call to T-Mobile to try and explain the problem and have them tell me they've downloaded the manual for the TD2 and can I check the Activsync settings, settings, etc, I got put on hold for a while before they came back and said they've enabled Mobile E-mail on my account. They had no explanation as to why this had been disabled.
So the TD2 is back on T-Mobile with SSL. As of yesterday there was no improvement in that it would still fail. However I do appreciate that it can take a while for settings to take effect and so far "touch wood" today all is working as it should following a "Wi-fi reset" yesterday afternoon. Will probably update the thread further to confirm all is well or moan!
So in my case this was a carrier issue that caused the intermittent functioning of Activesync OTA. Changing to a different connection type e.g. Wi-Fi or Pass through via Desktop Activsync on USB would allow a successful sync and reset the OTA syncing (I guess it cleared the previous "dead/jammed/FUBAR'd" OTA Activesync connection) for a limited period of time. I am surprised that having Push E-mail blocked by the carrier allowed for intermittent functionality rather than a YES/NO it either works or it doesn't result!?!
So the lesson here is that the ability to receive Push E-mail may be a slightly different function from your Phone provider which can fail despite your data connection appearing to work fine (Web Browsing OTA on the TD2 was consistent throughout). I just hope this saves someone 4 weeks of phonecalls and hassle!
Niall
On one laptop I have Office2003 which refuses to sync with my Topaz, just sit there constantly trying to synch. PDA connects to laptop, is visable to edit the storage.
Another laptop has Office2010, this sync perfectly but will not allow checkboxes to be checked for contact, calender etc, only allows Mobile Favourites and OneNote...
Going to try a 3rd laptop [friends] that has Office2007 to see if that will fully sync...
T-Mobile phone monkey lied - Didn't make any difference.
The good news is that the problem is sorted. I've been reliably receiving push-email via Activsync OTA since last Thursday (5 days now).
Again it seems to have been a new router problem server side as we were also starting to experience VPN problems at work. The IT contractors contacted Draytek who told them that in one other instance (also on an LLU line) reducing the MTU value on the router solved the problem. Since doing this (maybe unconnected, the IT bods won't be drawn on it) the connection seems to work again. I've done some googling on MTU and the basic premise of reducing the value seems to make sense to me, smaller packets are harder to drop.
http://www.kitz.co.uk/adsl/MTU.htm
Any super techs that actually understand this stuff like to comment?
I can only hope this record of woes shorterns the inconvenience for others in the future!
Thanks,
Niall