I have worked in IT support for 8 years at the desktop support level. I dont understand all but can usually figure things out. I apologies in advance for being a rookie. I am frustrated with this device and need help!!
I upgraded ATT tilt to Dutty 6.1 Build 19700.duttys 6.1 about 1 month ago and Since I did this I have had a lot of problems. Build has all the goodies and more but since the upgrade I cant get any work done because I am always tweaking in an attempt to get the device working properly. I have tried to reset and reflash sevral times to start all over again but I end up with the same issues.
1. Unable to sync with active sync. I have disabled avast anti and I still am unable to sync. I also added port 990 to firewall and no good. I have re-installed active Sync 5 times. It only works when I play with it and then the device does not stay connected. It boots the connection 1 or 2 minutes after sync
2. No email apps or programs work. I tried the java versions and all. Messaging says error synchronizing and gives this message - "cannot cannect with current connection settings. To change your connection settings tap settings" My settings are OK as far as I can see. I purposely connect to media net before opening email to make sure the data connection is present. I had full blown HSDPA in NY city yesterday and no email or GPS working.
3. GPS and GPS upgrade is not working. Does GPS use its own radio? Does dutty upgrade break the radio? Not sure what is happening here as well.
4. No you tube video as usual. This has always been broken and remains broken for me. I tried installing flash bundle, codecs, etc.... No good.
I constantly get prompted the below
"cannot cannect with current connection settings. To change your connection settings tap settings"
Only thing that works is web browser.
Can someone please point me to a good solid working and mostly complete ROM for the US att tilt "kaiser". Maybe this is all I need. I have trouble finding ROM info and whether its current via the site. It gets confusing and I just want to set up once and forget, if you know what I mean. Please provide any links I might need to a fix, rom, tweak, etc..
Please help!
Steve
Steve, I updated to Dutty's ROM a while ago and all worked well until about a couple of weeks ago. I do not attribute my problems to the ROM though but rather the Tilt itself. My first issue was related to no activesync connectivity. My Tilt became an "unknown" device. Looking at my USB port from inside of the battery compartment notice bent pins. I was able to straighten the pins out but only could connect with one of about 10 USB cables that I had around. Once you have loaded Dutty's room I would recommend reconfiguring your connectivity to AT&T. You can download a CAB with all of the configuration setting on this board. Recently my touch screen would freeze up and not work well. I thought it might be the ROM but later found out there must have been some physical problem. Two days ago I called ATT and RMA'd my phone. I recieved the new phone yesterday and configured it last night. All is working well (USB and Touchscreen, new ROM, New SPL and new radio).
BTW last night saw (do a google search - I don't remember where I saw it) a revised video / flash version of TCXXXX software. With Dutty's ROM (and current) my GPS worked great. I use it with a couple of test GPS programs and TomTom on Com4. I also have an external BT GPS and it works well with that. Check to make sure your email is not configured for a proxy or local network connection.
Pete
Thanks Pete, Since this post I have gotten the GPS to work. There is a GPS app in programs\tools that has an enable option. I stumbled across it looking for answers. Ill check the pins on my cable as well.
Dutty's connections wizard actually had the wrong info for ATT america. I had to remove ID and password to get it working for Media Net so I hope the cab you reference is a newer one than is on my tilt.
I am still getting the same message for email. "cannot cannect with current connection settings. To change your connection settings tap settings"
I have to be missing something in the connection settings. I will try the cab, maybe it has been updated since Dutty's build.
Can you think of any thing in the connection settings?? Opera works but email gets error and message to check connections.
Ill let you know how that works.
Here are the essential 3 cab files you need for your Tilt.
1) fixes keyboard
-Install, soft reset, done
2) Sets At&t settings
-install, set up email but do not save your password
then do this
start>settings>connections>connections>advanced>select networks>change both drop downs to media net>click edit on both drop downs and go to proxy settings here you will uncheck everything. remember to do it to both dropdowns.
3) removes hidden proxy (which will allow your email to work if you are using a saved password)
-install, then go to your email set up and save your password.
edit: This will also allow you to update htc weather, quickgps, and a number of other programs without receiving errors.
good luck and have a nice day
Related
Hi
I have been playing with this for a day now, and it has introduced more bugs in the wifi functionality. If you want to use WiFi from your IIs then I would avoid this 'update' like the plauge.
What you get:
- ROM: 1.31.00 WWE (13th Dec 04) so this is 2.5 months old
- Radio 1.06.00 (1.06.02 is latest)
- ExtRom: 1.31.139 WWE (no real updates to existing progs)
Whats Better
---------------
- The camera performs better in low light conditions (I used to get vertical lines on the screen
- Bluetooth stack build 3500. A vast improvement, but the latest is now build 3900 which some say solves the 'scratching noise' that is heard in some headsets
Whats Worse/Not Fixed
---------------------------
- O2 Active V3.5. Its bloody awful - spends its life redrawing the screen, its very sluggish, and adds nothing to the today screen. I never used to use the old version, but having the O2 icon was handy for its ability to list the active connections and terminate them. Much is made of the ability to change the position of the icon (which I never found to be a problem in the first place. Tapping the new icon starts O2 Active rather than listing the active connections. To list active connections, you need to tap and hold for 5 seconds. I find that after tapping and holding, I get the menu, but that the menu then fails to respond to my 'close connection' taps. I reverted back to the old O2 active program.
- WiFi. They have completely buggered it up. It was unreliable at best beforehand. I have a network at home, which I finally pursuaded the device to connect to after multiple resets. I headed into work this morning (2 AP's) switched it on, and it just sat there searching for the network. I went into Tools-->Network cards, and see the work network listed as 'connected' (it was not connected, I had not given it the PSK yet). I soft reset the device, and it finally saw the network and prompted with the usual 'Internet/Work' dialogue. I was then asked for the pass key. At this point I noticed that there is no longer a possibility to activate the soft keyboard in order to enter the pass key (A right pain in the arse when the passkey is just a random multicase/numeric key, and all you get are ** on the dialogue). Anyway, I entered the key, and the device refused to get a valid IP address. Doing IPconfig showed that the wireless card was trying to use an old GPRS IP!!! I tried a renew (3rd party ipconfig tool). I tried stopping and starting wifi. Eventually, I soft reset (still the same), so I stopped wifi, soft reset, started wifi - and *finally* it decided to go and get itsself an IP address. (this is a bug I saw in the old firmware, but its worse than it used to be).
- WiFi still marks the wrong networks as 'available', i.e at work, 10 miles from home, my home network is marked as 'available' and my work network is marked as 'unavailable' !!! (this is an old bug)
- In Network adapters, the dialogue, 'My Work Network Connects To:' is blank, and there is no longer a possibility to select work/internet (options are blank). This is new to v1.31.139 (anyone else also missing this)
- If you select a wifi connection and change it from being a 'work' connection to an 'internet' connection then the change does not stick. This is new to v1.31.139
- In the MMS applet, it is no longer possible to select a 'modem' directly. I used to be able to select 'O2 Active'. You now have to select a profile that includes an appropriate modem. This is new to v1.31.139
- When editing a network profile in 'network management' eg: My ISP. the device still forgets to display existing modem/vpn connections. (same as old version).
Out Of Date Software / missing software
-----------------------------------------------
- Photo Contacts (CallerId cab) is still version 1.17 (latest is 1.20)
- Missing O2 plus - other o2 devices include this
- Missing Intelipad
- Missing Smartdialer
- Old build of Java Midlet software
- Old build of MMS composer software
Other Thoughts
------------------
For my money, the device feels more sluggish than it did before. Though its difficult to prove this!
O2 has spent far too much time on that O2 Active rubbish - does *anyone* actually use this [email protected]?? - and not enough time integrating/testing the latest versions of CE, drivers, and third party apps.
I'll add more to this as I find new bugs, and send it all off to O2 in a couple of weeks.
What I am now using
------------------------
I am now using v1.31.139 + Bluetooth build 3900 + PhotoContacts 1.20 + Java build 1004.
----------------------------
Additions: 1/3/05
- SMS notify no longer seems to work. Anyone else suffer from this? MMS notify works fine and SMS notify is switched on. Perhaps the notify event is missing, but I have no idea how to sort this.
- VPN over wireless lan is still not possible - it tries and fails to connect. VPN over GPRS still works OK.
Additions 02/03/05
- SMS Notify problem is *not* to do with the rom update. I removed the registry key: HKLM\software\microsoft\inbox\svc\outlook since I had no need for the outlook folder in inbox. Removing this also kills off SMS notify!! I backed up, hard reset, preventing the stuff in the extended rom from installing. Installed PHM regedit, exported the outlook key, restored my backup and imported the reg key!!
- Internet/Work settings missing from Wlan setup. After restoring the backup, these had returned. Pretty strange, perhaps they were linked to the same registry key. No additional software bar the contents of the extended rom had been installed. If anyone else gets this, I suggest back, hard reset, restore might fix it.
Regards
Nigel
I have the same version with the latest radio build and cannot got the device to connect to my home Wifi what so ever.
Not exactly much use. It detects the network but refuses to connect. Either it says its connected but does not get an IP or it continously prompts for the network key.
I have also upgraded and am finding that the device often freezes when I try and switch it off, this happens about once or twice a day needing a soft reset.
I dont use the active stuff (which I never use) and am dissapointed that the O2 icon now starts O2 active rather than list the state of connections and allow you to trun them off i.e GPRS.
I agree the device does seem to be slower, I think I will be going back to the original code base and applying the BT patches, anyone know where there is a CAB installer for 3900?
check the ftp server
ftp://ftp.xda-developers.com/BlueAngel/CAB_Files/Bluetooth Upgrades/
username xda
password xda
its the file that ends in 3900.
I installed 3900 over the recent O2 update (3500) and all went fine. Just do a soft reset before playing with bluetooth or it will moan about an expired stack.
Nigel
SMS Notify
Hi
Anyone else found that the SMS notify stops working once the latest O2 update is installed. MMS notify works, but SMS does not - its damned anoying!
UPDATE: Found the reason for this see end of original post
Nigel
Thanks for the comments on the update. I think I will stay with the original 1.12 ROM! Where can you get the other updates for the Camera and Java and Bluetooth etc? I'm currently running Bluetooth 3500.
Cheers
This is why you should sell you XDA IIs on ebay and buy a XDA IIi :lol:
Well that IS a concept! Thanks made me grin!
Hi since I installed the new Rom, my clock keep on freezing. The phone goes on standby > then it freeze. If I wake up the phone , it will still be frozen.
I have to click on start > Today in order to refresh it. :evil:
Any ideas ? It's still happening with no other today pluggin. :x
Would you recommend we dont bother upgrading the ROM atm then?
I upgraded also - the process was simple and took around 10 mins. This made my Bluetooth much more reliable and over a greater distance. I also find the 2s locks up frequently and requires soft resets.
Does anybody know how to remove the entire o2 software - I dont know anybody that uses it and Im sure it would speed up the whole device.
Remove entire O2 software:
You mean everything in the extended rom or just o2 active?
Hard reset, and when the message pops up about installing blah in 3 seconds (after you have done the touchscreen config) then soft reset. This gets you a plain vanilla HTC Blue Angel before the operator has installed its sh1te on it.
You can then selectively install just the bits you want, download the extended rom from the ftp site here, or unlock yr extended rom, copy out the cabs to main memory/SD etc, and then tap just the ones you want to install them.
If you just want rid of o2 active, then hard reset, and wait until the corporate/personal? message appears and then soft reset. O2 active is the last thing to be installed.
Nigel
mhanbury:
Hunt them down on the FTP site. Compare the version/build numbers with those in the new O2 extended rom.
Nigel
eskimofisherman said:
I upgraded also - the process was simple and took around 10 mins. This made my Bluetooth much more reliable and over a greater distance. I also find the 2s locks up frequently and requires soft resets.
Does anybody know how to remove the entire o2 software - I dont know anybody that uses it and Im sure it would speed up the whole device.
Click to expand...
Click to collapse
Hard-reset your xda.
When the Personal/Corporate screen comes up, select corporate and enter 0506 - zero five zero six
This won't install active.
I'm getting a new XDAIIs (my 3rd one) , I will stay away from the new update and just put the bluetooth/ radio and contact manager manually.
That new update is just a piece of [email protected] :evil:
jeux_1 said:
I'm getting a new XDAIIs (my 3rd one) , I will stay away from the new update and just put the bluetooth/ radio and contact manager manually.
That new update is just a piece of [email protected] :evil:
Click to expand...
Click to collapse
If you buy a new XDAIIs in the UK now you will get it with :
ROM Version: 1.31.00 WWE
ROM date: 12/13/04
Radio Version: 1.06.00
Protocol Version: 1337.38
ExtROM Version: 1.31.139 WWE
Ive had mine for 2 days now and ive had to soft reset about 6 times! and Hard reset once!
and this is annoying the hell out of me! can anyone tell me what im doing wrong. Why is it that whenever I do a hard reset I have to change the name of my activesync folder? If I try to keep them the same, it says I cant because there is already a device with that name!?!? :twisted: Or am I just being a noob?
irelmo said:
jeux_1 said:
I'm getting a new XDAIIs (my 3rd one) , I will stay away from the new update and just put the bluetooth/ radio and contact manager manually.
That new update is just a piece of [email protected] :evil:
Click to expand...
Click to collapse
and this is annoying the hell out of me! can anyone tell me what im doing wrong. Why is it that whenever I do a hard reset I have to change the name of my activesync folder? If I try to keep them the same, it says I cant because there is already a device with that name!?!? :twisted: Or am I just being a noob?
Click to expand...
Click to collapse
This is really wierd. My IIs works fine - doesn't lock up, doesn't need hard resets or anything so drastic. I don't have any other apps on the device though, just the standard one's O2 supplies (GPRS Monitor etc).
What other apps are people running? I'm guessing Today screen plugins are causing grief (Pocket+ etc)
yeah I did tried my phone with no today plug in but it is still crap, was working just fine with the previous rom......... what have I done :x
At least it keeps me busy....
The problem is you should have bought a XDA IIi not a XDA IIs.
Mike
Hi all, I have a problem with BB Connect on my TyTN II. I have BES and everything is working fine in the past.
I reinstalled the OS to my PDA over the weekend and reinstalled BB Connect & then I cannot send/receive emails. First I installed the cooked roms, and changed the AKU value to .0.4.2 (also tried .0.4.4). Then I reverted back to the factory ROM, and still have the same problem.
The little icon at the bottom right hand corner of the screen shows 4 blue circles, which indicates the BB Services is connected.
Also, on the BB Connect settings, under Status, it says connected. In the Identity Tab, PIN, IMEI, & IP Address are all ok. But under email settings, the box is blank and it says "Email Settings Unavailable". Also under the Services tab, I can only see 3 services, Blackberry Internet browsing service, IPPP for BIBS & Provisioning.
This problem is weird because the Status is Connected, but somehow is not getting the email settings from the Blackberry server.
My company's IT is dealing with the operator's helpdesk and they are CLUELESS!!
I have tried to fix this by hardreset many times & installed many different ROM, and still cannot fix it (even when I revert back to the original ROM I used to have).
Pls can anyone help?
I have never provisioned a bbconnect device ota but always using activesync and the blackberry connect desktop.
Hi, sorry but I dont understand what you are trying to say?
et-perth said:
Hi all, I have a problem with BB Connect on my TyTN II. I have BES and everything is working fine in the past.
I reinstalled the OS to my PDA over the weekend and reinstalled BB Connect & then I cannot send/receive emails. First I installed the cooked roms, and changed the AKU value to .0.4.2 (also tried .0.4.4). Then I reverted back to the factory ROM, and still have the same problem.
The little icon at the bottom right hand corner of the screen shows 4 blue circles, which indicates the BB Services is connected.
Also, on the BB Connect settings, under Status, it says connected. In the Identity Tab, PIN, IMEI, & IP Address are all ok. But under email settings, the box is blank and it says "Email Settings Unavailable". Also under the Services tab, I can only see 3 services, Blackberry Internet browsing service, IPPP for BIBS & Provisioning.
This problem is weird because the Status is Connected, but somehow is not getting the email settings from the Blackberry server.
My company's IT is dealing with the operator's helpdesk and they are CLUELESS!!
I have tried to fix this by hardreset many times & installed many different ROM, and still cannot fix it (even when I revert back to the original ROM I used to have).
Pls can anyone help?
Click to expand...
Click to collapse
I also had this a few times and our BES admin found that each time I had this problem my BES-account was ****ed up. The only way we got this working again was by re-creating the account on the bes server.
I'm not sure it's exactly the same in your situation but it sounds like. So maybe you want to give that one a try.
cheers
Sorry, I was a little too concise.
If you reinstalled as you said, then you have lost the original provisioning. For BES, you will have to install the Blackberry Connect desktop on a pc that has access to your exchange account that also has activesync installed also. You then connect the device to the pc and then provision it. As the previous replyer said, you may want to recreate the account on the BES server.
Again, afaik you cannot provision a bbc device ota for bes.
I will bet a dollar that you haven't properly sync'ed using the BB Desktop Connect.
Make sure that Outlook is running, start up BDC and "Configure Wireless".
If you do not, your phone doesn't have the settings to connect to your server. It can connect to the outside world, but then doesn't know where to go from there.
Hi all, thanks for the post, really appreciate it. I was searching a few days to try to find the answers.
I have asked my company to reset my activation to fix it, but tomorrow may try to get my IT to install the active sync & bbc connect desktop software. He was refusing to install it on my PC today.
Again, thanks and really appreciate the comments!!
I ran through the guide of setting up the new radio and ROM for my phone, all went well and everything was applied successfully (RUU_Kaiser_HyperDragon_III_Raphael_WWE_20081225 AND KAIS_Radinly_1.70.19.09) but now the phone won't lock onto my network (T-Mobile in the UK). It locks, momentarily, then loses the connection and starts searching again. I've tried leaving the network selection on automatic, and also setting it manually to t-mobile UK, but in both scenarios it does exactly the same.
Can anyone suggest what is going wrong and how to fix it?
Just to elaborate on the new ROM I've installed:
1) My device no longer connects to T-Mobile UK on anything other than GSM - so no 3G, HSDPA etc. Any idea what I do to fix this?
2) I can access the Internet via Opera, IE, RSS etc. yet when I do send/receive in the email it fails to connect to the Internet without even appearing to try and connect. Im not sure what is causing this or how to fix it?
3) I dont seem to be able to lock on to a satellite - is this becuase QuickGPS isn't installed to assist the lock?
Have you tried the 'Connection Setup' wizzard under settings/connections?
A soft reset after that always works for me?
brandall said:
Have you tried the 'Connection Setup' wizzard under settings/connections?
A soft reset after that always works for me?
Click to expand...
Click to collapse
Yes, gone through that process and soft reset several times. I can browse the web with opera and/or IE, and the RSS reader is working too, but the email wont work at all. I've set two different accounts (a POP and a GMail IMAP) and both do the same
Making some headway here now on these....
The GPS did connect - albeit VERY slowly. Is QuickGPS free to download somewhere to speed things up?
Got the email working - looks like there may be a proxy bug in the Rom i'm using as it kept resetting itself all the time when I closed the proxy settings dialog. Seems OK now though.
Still no luck on the high-speed internet connection though
Did you remember to do a hard reset immediately after flashing (i.e. at the point where you are invited to tap the screen to begin).
Sounds like a bad flash or a radio problem.
Yep, did hard reset becuase I had to look up on the wiki which keys to press
Hi,
Before anyone shouts, I have searched the forums and read hundreds of posts but haven't found the answer! I have a stock TMUK MDA Compact IV which is, to say the least, slow and unstable. It's totally stock at the moment and I want to flash it to the latest official HTC Diamond 2.03 ROM as there are plenty of reports of speed and stability improvements.
Question - will the GPRS/3G connection settings (and any other network-specific setup I need) automatically detect or will I have to manually configure them after flashing? The TMUK stock ROM hides the connection details so I can't make a note of them - I therefore want to be sure I have all the details I need before I blow the old ROM away!!
Any help would be very much appreciated.
Cheers,
Tim
I didn't use the latest official ROM, but the previous one automatically detected the network setting after 1 or 2 minutes of being "on air". You get a notification that network settings have been found, and it will ask if you want to install them.
So i assume the new ROM does exactly the same
Hi,
Do a search on Modaco, they have a cab that gives you the T-Mobile settings.
Regards
the rom will automatically pic up that its needs settings so you select the correct option then you accept the settings and all will be fine.im on TMUK with a Diamond and everything is sweet.
Upgraded fine - a few more questions!
Upgraded fine thanks everyone. I had to select my network and it automatically set up the connections. One strange thing is that if I selected "T-Mobile" the next screen of the wizard had a different network name listed! Seems that the names and connection details are mixed up, I had to go through each network and find the one with T-Mobile's settings behind it. Think it was "Fresh" in the end!
Anyway, a couple of strange things I've noticed and wondered if anyone could help. Apart from these, so far the ROM is a big improvment on the old one.
1 - My GMail account will only download over the air if I set the account to connect using my GPRS connection - if I leave it on "The Internet" it fails to connect even though the connections are configured so that "The Internet" links to my GPRS connection! Opera works fine, so it's a messaging issue.
2 - The main problem - I can't get WMWiFiRouter to install! I had it working fine on my old ROM, but when I run the cab to install now it just sits with the progress bar on zero with the rotating "busy" symbol forever. Other cabs install fine! Any ideas?
Thanks,
Tim
Never mind!
Never mind, looks like the cab file was corrupted somehow. Copied back from my PC and it installed fine!
Thanks,
Tim
Hmmm, not sure this is the best place, but it is a problem with my TD2 and certainly any searches so far have yielded little in the way of result.
So we begin - I've had my TD2 since May '09 until last weekend it has been recieving outlook items perfectly via GPRS/3G and Wi-fi all through Activesync/Direct Push without any problems. In fact normally quicker than the same item appearing in Outlook on my laptop via the VPN.
Last weekend we changed broadband supplier and upgraded our router at Head Office. Since then updates through Activesync have been sporadic at best but are normally non-existent. This is despite installing the new self-generated certificate for the new VPN/OWA IP number.
When plugged into my laptop and passing through to the Exchange Server via desktop Activesync the items will update on the phone. Unplug from the laptop and use GPRS and it takes an age to synhcronise before finally saying "Waiting for Network" and not actually downloading anything. Equally using the Wi-Fi at home gets similar results, though this is sometimes mixed up with a Server Temporarily unavailable actual error message rather than the meaningless "Waiting for Network".
Our IT support contractor is flummoxed (they got one of their iPhones to access my account and it worked perfectly and timeously). I have even done a hard reset of the TD2 and rebuilt the settings from scratch and we're still back to the same place.
I can only assume that it is something server side that is upsetting the process, but don't know what. Really annoying as it has all worked perfectly for 11 months and has now stopped working without me actually changing the device settings in any way whatsoever.
I went with a WM over an iPhone to get best MS integration, so why should this wobble give my phone problems when an iPhone can work away just fine?
So, any ideas from the great XDA font of knowledge of all things WM?
Many thanks,
Niall
Turns out the new router that was part of the broadband upgrade didn't have Port Routing configured correctly. One tick of a box and all is sorted for OTA syncing.
Still not working over Wi-Fi at home though so some work still needed somewhere.
Niall
If only it was that easy. Still get the Waiting for Network error.
I even did a hard reset, again, and got the "Waiting for Network" error on the first sync.
Only way to solve it seems to be to turn off SSL, but even that falls down after a while stating that:
Exchange Activsync has encountered an error. If this condition persists, please contact you Exchange Administrator.
Support Code 0x80830002
If I then desktop sync the device to Activsync on the laptop via USB (which passes through to our server Exchange anyway) it seems to "reset" the sync and OTA syncing will work again - for a time, normally failing sometime between 5 and 7am in the morning when I check Activsync on the TD2.
Our IT support contractor has washed their hands of it saying it must be the phone because they've had it working fine for several days on an iPhone and old WM6.1 HTC device syncing with SSL to my account. Having not changed anything on the device I don't understand what is wrong with it to behave so differently. Given that the phone is only 12 months old this a real downer.
Prior to the hard reset I was having intermittent filesys.exe crashing errors but these have gone now. Could it be related?
Flummoxed.
Niall
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Niall
For those that are interested here's where we are.
Niall M said:
Still not working over Wi-Fi at home though so some work still needed somewhere.
Click to expand...
Click to collapse
Got a new router a while back. Opened Port 80 and 443, all sorted. Obviously when the TD2 was working in the past I just wasn't noticing that Activsync wasn't working over WiFi, which is understandable given that Wi-Fi at home is normally for a bit of Facebooking and Casual Web Browsing and wherever the phone had the tiniest bit of T-Mobile signal it would still get push e-mail.
Niall M said:
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Click to expand...
Click to collapse
This appears to be a carrier problem. After working flawlessy OTA with SSL for 5 days (Wednesday to Monday) the Touch HD finally stopped at "Waiting for Network" whilst my TD2 with SSL carried on fine on Vodafone.
After a rather tiresome call to T-Mobile to try and explain the problem and have them tell me they've downloaded the manual for the TD2 and can I check the Activsync settings, settings, etc, I got put on hold for a while before they came back and said they've enabled Mobile E-mail on my account. They had no explanation as to why this had been disabled.
So the TD2 is back on T-Mobile with SSL. As of yesterday there was no improvement in that it would still fail. However I do appreciate that it can take a while for settings to take effect and so far "touch wood" today all is working as it should following a "Wi-fi reset" yesterday afternoon. Will probably update the thread further to confirm all is well or moan!
So in my case this was a carrier issue that caused the intermittent functioning of Activesync OTA. Changing to a different connection type e.g. Wi-Fi or Pass through via Desktop Activsync on USB would allow a successful sync and reset the OTA syncing (I guess it cleared the previous "dead/jammed/FUBAR'd" OTA Activesync connection) for a limited period of time. I am surprised that having Push E-mail blocked by the carrier allowed for intermittent functionality rather than a YES/NO it either works or it doesn't result!?!
So the lesson here is that the ability to receive Push E-mail may be a slightly different function from your Phone provider which can fail despite your data connection appearing to work fine (Web Browsing OTA on the TD2 was consistent throughout). I just hope this saves someone 4 weeks of phonecalls and hassle!
Niall
On one laptop I have Office2003 which refuses to sync with my Topaz, just sit there constantly trying to synch. PDA connects to laptop, is visable to edit the storage.
Another laptop has Office2010, this sync perfectly but will not allow checkboxes to be checked for contact, calender etc, only allows Mobile Favourites and OneNote...
Going to try a 3rd laptop [friends] that has Office2007 to see if that will fully sync...
T-Mobile phone monkey lied - Didn't make any difference.
The good news is that the problem is sorted. I've been reliably receiving push-email via Activsync OTA since last Thursday (5 days now).
Again it seems to have been a new router problem server side as we were also starting to experience VPN problems at work. The IT contractors contacted Draytek who told them that in one other instance (also on an LLU line) reducing the MTU value on the router solved the problem. Since doing this (maybe unconnected, the IT bods won't be drawn on it) the connection seems to work again. I've done some googling on MTU and the basic premise of reducing the value seems to make sense to me, smaller packets are harder to drop.
http://www.kitz.co.uk/adsl/MTU.htm
Any super techs that actually understand this stuff like to comment?
I can only hope this record of woes shorterns the inconvenience for others in the future!
Thanks,
Niall