Database Develop

problems since ROM upgrade

I have worked in IT support for 8 years at the desktop support level. I dont understand all but can usually figure things out. I apologies in advance for being a rookie. I am frustrated with this device and need help!!
I upgraded ATT tilt to Dutty 6.1 Build 19700.duttys 6.1 about 1 month ago and Since I did this I have had a lot of problems. Build has all the goodies and more but since the upgrade I cant get any work done because I am always tweaking in an attempt to get the device working properly. I have tried to reset and reflash sevral times to start all over again but I end up with the same issues.
1. Unable to sync with active sync. I have disabled avast anti and I still am unable to sync. I also added port 990 to firewall and no good. I have re-installed active Sync 5 times. It only works when I play with it and then the device does not stay connected. It boots the connection 1 or 2 minutes after sync
2. No email apps or programs work. I tried the java versions and all. Messaging says error synchronizing and gives this message - "cannot cannect with current connection settings. To change your connection settings tap settings" My settings are OK as far as I can see. I purposely connect to media net before opening email to make sure the data connection is present. I had full blown HSDPA in NY city yesterday and no email or GPS working.
3. GPS and GPS upgrade is not working. Does GPS use its own radio? Does dutty upgrade break the radio? Not sure what is happening here as well.
4. No you tube video as usual. This has always been broken and remains broken for me. I tried installing flash bundle, codecs, etc.... No good.
I constantly get prompted the below
"cannot cannect with current connection settings. To change your connection settings tap settings"
Only thing that works is web browser.
Can someone please point me to a good solid working and mostly complete ROM for the US att tilt "kaiser". Maybe this is all I need. I have trouble finding ROM info and whether its current via the site. It gets confusing and I just want to set up once and forget, if you know what I mean. Please provide any links I might need to a fix, rom, tweak, etc..
Please help!
Steve

Steve, I updated to Dutty's ROM a while ago and all worked well until about a couple of weeks ago. I do not attribute my problems to the ROM though but rather the Tilt itself. My first issue was related to no activesync connectivity. My Tilt became an "unknown" device. Looking at my USB port from inside of the battery compartment notice bent pins. I was able to straighten the pins out but only could connect with one of about 10 USB cables that I had around. Once you have loaded Dutty's room I would recommend reconfiguring your connectivity to AT&T. You can download a CAB with all of the configuration setting on this board. Recently my touch screen would freeze up and not work well. I thought it might be the ROM but later found out there must have been some physical problem. Two days ago I called ATT and RMA'd my phone. I recieved the new phone yesterday and configured it last night. All is working well (USB and Touchscreen, new ROM, New SPL and new radio).
BTW last night saw (do a google search - I don't remember where I saw it) a revised video / flash version of TCXXXX software. With Dutty's ROM (and current) my GPS worked great. I use it with a couple of test GPS programs and TomTom on Com4. I also have an external BT GPS and it works well with that. Check to make sure your email is not configured for a proxy or local network connection.
Pete

Thanks Pete, Since this post I have gotten the GPS to work. There is a GPS app in programs\tools that has an enable option. I stumbled across it looking for answers. Ill check the pins on my cable as well.
Dutty's connections wizard actually had the wrong info for ATT america. I had to remove ID and password to get it working for Media Net so I hope the cab you reference is a newer one than is on my tilt.
I am still getting the same message for email. "cannot cannect with current connection settings. To change your connection settings tap settings"
I have to be missing something in the connection settings. I will try the cab, maybe it has been updated since Dutty's build.
Can you think of any thing in the connection settings?? Opera works but email gets error and message to check connections.
Ill let you know how that works.

Here are the essential 3 cab files you need for your Tilt.
1) fixes keyboard
-Install, soft reset, done
2) Sets At&t settings
-install, set up email but do not save your password
then do this
start>settings>connections>connections>advanced>select networks>change both drop downs to media net>click edit on both drop downs and go to proxy settings here you will uncheck everything. remember to do it to both dropdowns.
3) removes hidden proxy (which will allow your email to work if you are using a saved password)
-install, then go to your email set up and save your password.
edit: This will also allow you to update htc weather, quickgps, and a number of other programs without receiving errors.
good luck and have a nice day

Can not send email after updating rom to 6.1

Three weeks ago I updated my TyTNII with the new official HTC rom (I've an unbranded HTC TyTNII).
This all went well.
After setting up an email account I could send and receive emails with GPRS and Wifi. No problems for days.
Suddenly next week I couldn't send emails anymore.
Receiving email is still working but sending email gives an error '....Check your network coverage or (and) your accountsettings.....'
Nothing changed, no additional software is installed, no software removed.
The problem of sending emails occured out of nothing.
I also used an other emailaccount (I checked the settings several times) for testing and had the same problem.
Does anybody know what causes this ?

Nobody came across this kind of problem ?

Try this:
Start > Settings > Connections > Connections > Advanced > Select Networks > Edit > Proxy Settings > Make sure "This network uses a proxy server to connect to the Internet" is NOT checked.
Please post the results.

That option is not checked.
Still got the problem.

I have run into that many times.
Re-setup the account with a different name. Seems like your account has been corrupted.
Either that or hard reset.

Thanks....resseting the account did it.
Still a strange problem.

Yes, I had this problem. I setup the account again - and it STILL won't send. Really odd as it worked fine before 'upgrading' to 6.1.
It's independent of connection type. I use an independent email provider (fastmail) so I know that's not the problem. Any thoughts on how to delve deeper into the smtp settings than Pocket Outlook's menu system allows?

Still cant send
I have the same problem and it will eventually come back after account reset. Hopefully someone can figure out why.

Add another to this list...
I re-created the account under a different name and it worked fine for about a week, back to the same issue.
This is a SERIOUS problem that needs to be addressed, has anyone gotten any support from HTC in regards to this issue?

and me too.i have flashed alsorts of diffrent roms and radios with no joy.tred resetting up the email everytime.the frst week of using the first cooked rom was fine.after that nothing will solve the problem.
no matter if i load a new rom/radio.
i have now managed to half reload the t-mobile uk rom back to my phone and email is now working again but my phone will not awake from sleep now.
wish id never played with it lol,
any help appreciated

I have had this problem countless times over the years of using a PPC with IMAP (AOL). Recreating account does work, but only for a while (sometimes month's, sometimes days, and sometimes not at all).

well mine will not work whatever 6.1 rom i try.i have finally managed to get 6.0 back to my phone (with alot of effort) and straight away its working using the same settings i used on the 6.1 roms.
i just cannot understand what the cause could of been.i really want the 6.1 rom as they are alot quicker and i love the threaded sms.anyway i can get threaded sms on a 6.0 rom? or does anyone know of a fix for the email.im using ntl email.
also forgot to mention that on the 6.1 rom emails from an internet address worked fine its just the pop3 acounts that dont work for me

Sure, for threaded SMS try Vito's SMS chat application. I prefer it over the winmo version.

My experience is exactly the same: each time I recreate the email account, the problem returns after a short while - usually a few days; it's very very annoying. I need to go back to 6.0...or are there any suggestions for a Pocket Outlook replacement?

liteswap said:
My experience is exactly the same: each time I recreate the email account, the problem returns after a short while - usually a few days; it's very very annoying. I need to go back to 6.0...or are there any suggestions for a Pocket Outlook replacement?
Click to expand...
Click to collapse
I have this same issue but strangely enough I also had it on my Palm TX via VersaMail. The way I fix this issue on VersaMail is I put a semi colon after the email address... ie. Your [email protected]; . But this dose not work with WM6.1 email.

Kaiser - Blackberry Connect Activation

Hi All,
I have a Kaiser ROM 1.56.405.5 and Radio 1.27.16.21
I installed the BB Connect delivered on CD and checked ... it is the latest version.
I installed the BBC Desktop on PC and also checked .. it is the latest version.
My mobile operator has already activated my SIM card for BB and it is working because I have the service always connected, I got a PIN and an IP address is always available.
Now, coming to the activation, I had my IT managers who make my email BB enabled and got a password (MS Exchange).
The Blackberry Entrepise Service is activated on the BBC and everything seems working.
As I was not able to activate my email with the given password, I read in several threads that we can do it through the PC with the BBC Desktop.
I did it and it worked .... miracle!
Sending and recieving emails when connected to the PC is perfectly working.
But sending and recieving emails when standalone through wireless is impossible. My email is visible and seems activated on Kaiser BBC.
Eventhough the radio tunnel seems to be connected and active (either on EDGE or 3G), no way to have it working normally.
Question 1:
Can my mobile operator be blocking the usage of HTC on the network in order to oblige buying a BB handset?
If yes, why do I have a Radio BB Connection always active?
Question 2:
Do I need for a while before getting my email "really" activated by BB?
Is it linked to the fact that I never succeed to use the password given by my IT people?
Question 3:
Is it possible that I need to configure my GPRS connection? I read somewhere that the APN could be different and sometimes we need to chaneg the registery keys. My understand was that this is needed for older versions of BBC.
I am just trying to understand whether I have to shoot on my IT people (they will not like it because of the policy: Nothing else that BB handsets!) or to shoot on my mobile operator who can also have the same policy.
Thanks for your help.
Marko

I have always had to use the blackberry desktop to provision a blackberry connect device for bes.
Check your settings and connections. You should have a connection for blackberry.
You also should have a blackberry icon at the bottom right of your home screen. Click this and check your blackberry settings such as identity (pin, imei, ip address), status (connected), email settings, services (some of the individual services have settings which you should check).

Hi
Yes everything you said is OK
What are the settings for the services?
I have no clue.
One of them is not running: IPPP for 5 click [IPPP] !!
Thx
Marko

Is your ROM a 6.1 ROM? I can't tell by just the numbers. If it is Change registry setting (HKLM\System\Versions Aku set to .0.4.2)
Not sure why 6.1 does that but it worked for me.
Thanks to Dutty for the above instructions

my ROM ver is 1.56.405.5 Radio is 1.27.16.21
Register is OK
What should I do with the password given by my IT guys? I didn't use it.
THX
Marko

Hehe
Just found out that my ROM is WM 6.0 can it come from this ?
Thx
Marko

I used the BB Connect software on my pc, clicked configure handset and it did all the work for me, I didn't need to enter a password.
You might need to go into BB security and set a password for the handset.

Hi
I flashed a new ROM with 6.1 on my Kaiser.
BBC version .100
Radio is ok and got PIN
BBC Desktop configured my the balckberry services on Kaiser.
Even, sent and recieved email when connected to PC with BBC Desktop.
BUT ... when I am on wireles, no way to make it working.
Thx for your help.
Marko

Guys,
It was my provider. Now everything seems working even in roaming.
They put me on BIS and when I asked for BES, they proposed to me a new thing: BB Multinational.
Just be careful all, there is not only BIS and BES but also BB Multinational with some providers.
Cheers.
Marko

Flashed new Rom/Radio - now wont lock on network (Tmob UK)

I ran through the guide of setting up the new radio and ROM for my phone, all went well and everything was applied successfully (RUU_Kaiser_HyperDragon_III_Raphael_WWE_20081225 AND KAIS_Radinly_1.70.19.09) but now the phone won't lock onto my network (T-Mobile in the UK). It locks, momentarily, then loses the connection and starts searching again. I've tried leaving the network selection on automatic, and also setting it manually to t-mobile UK, but in both scenarios it does exactly the same.
Can anyone suggest what is going wrong and how to fix it?

Just to elaborate on the new ROM I've installed:
1) My device no longer connects to T-Mobile UK on anything other than GSM - so no 3G, HSDPA etc. Any idea what I do to fix this?
2) I can access the Internet via Opera, IE, RSS etc. yet when I do send/receive in the email it fails to connect to the Internet without even appearing to try and connect. Im not sure what is causing this or how to fix it?
3) I dont seem to be able to lock on to a satellite - is this becuase QuickGPS isn't installed to assist the lock?

Have you tried the 'Connection Setup' wizzard under settings/connections?
A soft reset after that always works for me?

brandall said:
Have you tried the 'Connection Setup' wizzard under settings/connections?
A soft reset after that always works for me?
Click to expand...
Click to collapse
Yes, gone through that process and soft reset several times. I can browse the web with opera and/or IE, and the RSS reader is working too, but the email wont work at all. I've set two different accounts (a POP and a GMail IMAP) and both do the same

Making some headway here now on these....
The GPS did connect - albeit VERY slowly. Is QuickGPS free to download somewhere to speed things up?
Got the email working - looks like there may be a proxy bug in the Rom i'm using as it kept resetting itself all the time when I closed the proxy settings dialog. Seems OK now though.
Still no luck on the high-speed internet connection though

Did you remember to do a hard reset immediately after flashing (i.e. at the point where you are invited to tap the screen to begin).
Sounds like a bad flash or a radio problem.

Yep, did hard reset becuase I had to look up on the wiki which keys to press

Activesync - Waiting for Network

Hmmm, not sure this is the best place, but it is a problem with my TD2 and certainly any searches so far have yielded little in the way of result.
So we begin - I've had my TD2 since May '09 until last weekend it has been recieving outlook items perfectly via GPRS/3G and Wi-fi all through Activesync/Direct Push without any problems. In fact normally quicker than the same item appearing in Outlook on my laptop via the VPN.
Last weekend we changed broadband supplier and upgraded our router at Head Office. Since then updates through Activesync have been sporadic at best but are normally non-existent. This is despite installing the new self-generated certificate for the new VPN/OWA IP number.
When plugged into my laptop and passing through to the Exchange Server via desktop Activesync the items will update on the phone. Unplug from the laptop and use GPRS and it takes an age to synhcronise before finally saying "Waiting for Network" and not actually downloading anything. Equally using the Wi-Fi at home gets similar results, though this is sometimes mixed up with a Server Temporarily unavailable actual error message rather than the meaningless "Waiting for Network".
Our IT support contractor is flummoxed (they got one of their iPhones to access my account and it worked perfectly and timeously). I have even done a hard reset of the TD2 and rebuilt the settings from scratch and we're still back to the same place.
I can only assume that it is something server side that is upsetting the process, but don't know what. Really annoying as it has all worked perfectly for 11 months and has now stopped working without me actually changing the device settings in any way whatsoever.
I went with a WM over an iPhone to get best MS integration, so why should this wobble give my phone problems when an iPhone can work away just fine?
So, any ideas from the great XDA font of knowledge of all things WM?
Many thanks,
Niall

Turns out the new router that was part of the broadband upgrade didn't have Port Routing configured correctly. One tick of a box and all is sorted for OTA syncing.
Still not working over Wi-Fi at home though so some work still needed somewhere.
Niall

If only it was that easy. Still get the Waiting for Network error.
I even did a hard reset, again, and got the "Waiting for Network" error on the first sync.
Only way to solve it seems to be to turn off SSL, but even that falls down after a while stating that:
Exchange Activsync has encountered an error. If this condition persists, please contact you Exchange Administrator.
Support Code 0x80830002
If I then desktop sync the device to Activsync on the laptop via USB (which passes through to our server Exchange anyway) it seems to "reset" the sync and OTA syncing will work again - for a time, normally failing sometime between 5 and 7am in the morning when I check Activsync on the TD2.
Our IT support contractor has washed their hands of it saying it must be the phone because they've had it working fine for several days on an iPhone and old WM6.1 HTC device syncing with SSL to my account. Having not changed anything on the device I don't understand what is wrong with it to behave so differently. Given that the phone is only 12 months old this a real downer.
Prior to the hard reset I was having intermittent filesys.exe crashing errors but these have gone now. Could it be related?
Flummoxed.
Niall

The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Niall

For those that are interested here's where we are.
Niall M said:
Still not working over Wi-Fi at home though so some work still needed somewhere.
Click to expand...
Click to collapse
Got a new router a while back. Opened Port 80 and 443, all sorted. Obviously when the TD2 was working in the past I just wasn't noticing that Activsync wasn't working over WiFi, which is understandable given that Wi-Fi at home is normally for a bit of Facebooking and Casual Web Browsing and wherever the phone had the tiniest bit of T-Mobile signal it would still get push e-mail.
Niall M said:
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Click to expand...
Click to collapse
This appears to be a carrier problem. After working flawlessy OTA with SSL for 5 days (Wednesday to Monday) the Touch HD finally stopped at "Waiting for Network" whilst my TD2 with SSL carried on fine on Vodafone.
After a rather tiresome call to T-Mobile to try and explain the problem and have them tell me they've downloaded the manual for the TD2 and can I check the Activsync settings, settings, etc, I got put on hold for a while before they came back and said they've enabled Mobile E-mail on my account. They had no explanation as to why this had been disabled.
So the TD2 is back on T-Mobile with SSL. As of yesterday there was no improvement in that it would still fail. However I do appreciate that it can take a while for settings to take effect and so far "touch wood" today all is working as it should following a "Wi-fi reset" yesterday afternoon. Will probably update the thread further to confirm all is well or moan!
So in my case this was a carrier issue that caused the intermittent functioning of Activesync OTA. Changing to a different connection type e.g. Wi-Fi or Pass through via Desktop Activsync on USB would allow a successful sync and reset the OTA syncing (I guess it cleared the previous "dead/jammed/FUBAR'd" OTA Activesync connection) for a limited period of time. I am surprised that having Push E-mail blocked by the carrier allowed for intermittent functionality rather than a YES/NO it either works or it doesn't result!?!
So the lesson here is that the ability to receive Push E-mail may be a slightly different function from your Phone provider which can fail despite your data connection appearing to work fine (Web Browsing OTA on the TD2 was consistent throughout). I just hope this saves someone 4 weeks of phonecalls and hassle!
Niall

On one laptop I have Office2003 which refuses to sync with my Topaz, just sit there constantly trying to synch. PDA connects to laptop, is visable to edit the storage.
Another laptop has Office2010, this sync perfectly but will not allow checkboxes to be checked for contact, calender etc, only allows Mobile Favourites and OneNote...
Going to try a 3rd laptop [friends] that has Office2007 to see if that will fully sync...

T-Mobile phone monkey lied - Didn't make any difference.
The good news is that the problem is sorted. I've been reliably receiving push-email via Activsync OTA since last Thursday (5 days now).
Again it seems to have been a new router problem server side as we were also starting to experience VPN problems at work. The IT contractors contacted Draytek who told them that in one other instance (also on an LLU line) reducing the MTU value on the router solved the problem. Since doing this (maybe unconnected, the IT bods won't be drawn on it) the connection seems to work again. I've done some googling on MTU and the basic premise of reducing the value seems to make sense to me, smaller packets are harder to drop.
http://www.kitz.co.uk/adsl/MTU.htm
Any super techs that actually understand this stuff like to comment?
I can only hope this record of woes shorterns the inconvenience for others in the future!
Thanks,
Niall