HTML Email Support.... - Touch Diamond2, Pure Q&A, Help & Troubleshooting

I have configured my device to connect to my work server. *which is html compatible)
For some reason the option to select html email is greyed out, it is set by default on plain text and i can't change this option..
can anyone offer any solutions on how to rectify this?
Cheers.

What do you mean with "HTML compatible"?
Is it running Exchange 2007?

Same here even though we are running Exchange Server 2007 SP1..

JR_de said:
What do you mean with "HTML compatible"?
Is it running Exchange 2007?
Click to expand...
Click to collapse
yes it is running Exchange 2007, i belive previous versions are not html compatible..

Related

WM6 HTML Email Question

First of thanks to all you guys for such an amazing forum, I really have learned a great deal from reading the posts.
That said, I'm running WM6 PV3 version on my MDA with push mail enabled from an exchange server (mail2web). I receive mail no problem but am unable to view HTML mail, I thought that was a feature of of WM6? I have a "Get HTML" under Menu/View, but it's grayed out - what gives? Anyone have any ideas or suggestions? Thanks all!
The Exchange server needs to be running Exchange 2007 for HTML on WM6.
mplep said:
The Exchange server needs to be running Exchange 2007 for HTML on WM6.
Click to expand...
Click to collapse
That's what I figured. Thanks for saving me a great deal of aggravation in trying to fix WM6 when the issue is with the Exchange server.
mplep said:
The Exchange server needs to be running Exchange 2007 for HTML on WM6.
Click to expand...
Click to collapse
Thank you, I was just getting ready to SEARCH all over creation. But your answer saved me a lot of time...
mail2web Exchange Servers
When will you upgrade to Microsoft Exchange 2007?
Answer: mail2web.com is planning to upgrade all customers from our current Exchange 2003 platform to the new Microsoft Exchange 2007 platform, after its release. All customers Business Exchange Professional customers will receive a free upgrade to Outlook 2007. Microsoft Exchange 2007 is expected to be released in early 2007. The timing of this upgrade is still to be determined and is in part dependant on the release date of Exchange 2007.
Source
anyone know of any services that offer exchange 2007 push mail. how about 4SmartPhone?
mplep said:
The Exchange server needs to be running Exchange 2007 for HTML on WM6.
Click to expand...
Click to collapse
You should add it to the wiki
--M
grinny11 said:
anyone know of any services that offer exchange 2007 push mail. how about 4SmartPhone?
Click to expand...
Click to collapse
they don't (so far) - I am using it - no HTML here...
thanks DoctorT
there is an article here
http://www.geek.com/news/geeknews/2007Feb/lab20070207002377.htm
that suggests that their service does offer html email. i was about to sign up for it to try it out. i really want push html email.
grinny11 said:
thanks DoctorT
there is an article here
http://www.geek.com/news/geeknews/2007Feb/lab20070207002377.htm
that suggests that their service does offer html email. i was about to sign up for it to try it out. i really want push html email.
Click to expand...
Click to collapse
that's what I got from the support:
First mail:
According to that site and others that have tested WM6 on 4SmartPhone, if you are using a legitimate version of WM6 you get HTML email for ActiveSync. That feature does not require Exchange 2007.
Click to expand...
Click to collapse
After telling them that this doesn't make sense I got a second mail:
We do not offer Exchange 2007 to our customers yet, and we know that some features of WM6 (like server-side mailbox search) do require Exchange 2007 to work.
However, HTML email does work on WM6 devices when used in conjunction with Exchange 2003 SP2, and that is what the people who reported did, using a normal 4SmartPhone account.
Click to expand...
Click to collapse
4smartphone
I just tried the 4smartphone Pro service to see if it would work for me on WM6I would love to be able to get my HTML mail but I believe this really is a feature we will need to wait for Exchange 2007 to provide. Does anyone know a way to get HTML mail to work? I am using emoze right now and love the push mail,Calendar, tasks that it pushes through. I dont like leaving my computer on but its on most of the time anyway. If anyone has a better inexpensive solution I would love to hear it. Thanks to all in this forum I am just a big nooooob here and love all this stuff.
grinny11 said:
anyone know of any services that offer exchange 2007 push mail. how about 4SmartPhone?
Click to expand...
Click to collapse
I ordered an account from this outfit today
http://www.itsolutionsnow.com
I will let you know how it works out.
I have been using mailstreet but I don't want to wait around for them to upgrade.
http://www.itsolutionsnow.com offers unlimited storage and wireless active sync for only $10 a month USD
Mailstreet is $13 a month for 100meg $4 a month for wireless active sync and $6 a month for an extra 100 meg
I got my new setup instructions very quickly from them and this guy billy was very helpful in setting up some special features for me.
It works great. I love the new outlook web access also. Setup was a snap. From my experience so far I would recomend this company.
Computer9Cowboy are you getting HTML mail through the service? I tried 1and1 and 4smartphone and could not get the HTML part to work on WM6. Please let me know if this works. Thanks,
cyrexpl said:
First of thanks to all you guys for such an amazing forum, I really have learned a great deal from reading the posts.
That said, I'm running WM6 PV3 version on my MDA with push mail enabled from an exchange server (mail2web). I receive mail no problem but am unable to view HTML mail, I thought that was a feature of of WM6? I have a "Get HTML" under Menu/View, but it's grayed out - what gives? Anyone have any ideas or suggestions? Thanks all!
Click to expand...
Click to collapse
If you can live without push mail, POP3 already supports html email. It doesnt matter what server you use. I host my own email on a FreeBSD box here at home. I just have WM6 set to check mail every 15 minutes. I personally dont feel the need to know about email the split second it arrives, so POP3 works for me.
mickeyace said:
Computer9Cowboy are you getting HTML mail through the service? I tried 1and1 and 4smartphone and could not get the HTML part to work on WM6. Please let me know if this works. Thanks,
Click to expand...
Click to collapse
Yes indeed ITSolutionsNow has Exchange 2007, I can do HTML Email, I can set flags on messages and I can do server side search from the device. Plus I merged my archive back in to my account because they support unlimited storage. I don't have to worry about staying under my limit or purchasing extra space.
d0ug said:
If you can live without push mail, POP3 already supports html email. It doesnt matter what server you use. I host my own email on a FreeBSD box here at home. I just have WM6 set to check mail every 15 minutes. I personally dont feel the need to know about email the split second it arrives, so POP3 works for me.
Click to expand...
Click to collapse
Exchange is more than push email it is contacts and calendar also. If I add new info to a contact in outlook it is on my device in seconds. When I add a new date in my calendar on my device it is on my computer in seconds. The new ability to flag messages from the device is pretty useful also.
On a sidenote I've just heard back from mail2web that they are currently testing Exchange 2007 and that they should be going live with it in the summer.
computer9cowboy said:
Yes indeed ITSolutionsNow has Exchange 2007, I can do HTML Email, I can set flags on messages and I can do server side search from the device. Plus I merged my archive back in to my account because they support unlimited storage. I don't have to worry about staying under my limit or purchasing extra space.
Exchange is more than push email it is contacts and calendar also. If I add new info to a contact in outlook it is on my device in seconds. When I add a new date in my calendar on my device it is on my computer in seconds. The new ability to flag messages from the device is pretty useful also.
Click to expand...
Click to collapse
I understand that. I guess it just all depends on how you are using your device. Those features are a lot more useful for a business environment. I use mine for personal use. As infrequently as I update my calendar and contacts, cable syncing is fine for that, and pop3 is adequate email for my uses.
I do understand the advantages of push mail and contacts/calendar syncing. I have a blackberry 7520 that I use for work, and as the exchange and BES server admin, I could easily setup push mail on my XDA, the only problem is I need use of the direct connect radio in the 7520, so for now I keep the 7520 for work use, and the XDA for personal use.
trapper said:
On a sidenote I've just heard back from mail2web that they are currently testing Exchange 2007 and that they should be going live with it in the summer.
Click to expand...
Click to collapse
Yes Mailstreet says they will have it by June.
I have to say that IT Solutions Now is the best deal that I have seen for hosted exchange anywhere, Unlimited storage is huge.
DoctorT said:
that's what I got from the support:
According to that site and others that have tested WM6 on 4SmartPhone, if you are using a legitimate version of WM6 you get HTML email for ActiveSync. That feature does not require Exchange 2007.
Click to expand...
Click to collapse
And this is why I'm leaving 4smartphone in 2 weeks when my yearly subscription is expired. I told them that I would like to have HTML email and they told me that they are not deploying 2007 for another 6 months. I'm a reseller for intermedia.net so I'm going to switch over to them.

HTML Email in Outlook/Exchange

I cannot seem to be able to get HTML emails in Outlook from my Exchange 2003 server.
Everything I receive is in plain text, yet the emails are HTML.
When setting up the Exchange server on my TYTN2 (duttys 2Y8 fix) I get the choice of plain text or HTML, I select HTML, but after it is setup I see it has changed to plain text and is greyed out.
It does not seem ROM dependant as it has been the case with all the ROMs I have tried.
Any email that is HTML based is in plain text with the links shown, but no HTML formatting.
I have tried to find others with this problem, but searching does not yeild results.
Please help
I believe this is due to exchange server settings, not your phone. I sync with exchange 2003 & have the same results. HTML email is fine with pop3 or imap.
Dave
HTML with exchange only work with exchange 2007
looks like i will need to upgrade the office server to exchange 2007.
Thanks for the replies, I honestly thought HTML would work

Exchange ActiveSync

Hi all,
I sync my kaiser with the company exchange server. I recieve and send mails. I can manage my calendar and contacts (even GAL contacts), but I never recieve the attachments.
I have configured the device to recieve attachments without any limit, but no attachments are syncroniced...
Any idea?...
Many thanks...
Regards
make sure you have asked it to get the whole message and not just the headers and also make you dont set a limit as to how big the attachments are!
if that doesnt work, remove the settings and put them in again.
Many thanks for your quickest answer...
I recieve the complete message, but without the attachment. I have just setup an unlimeted attacment size.
I cannot change the message format to HTML because is greyed...I´m a bit lost ))
if its greyed out it means that the server isnt running exchange server 2007.
server 2003 doesnt support html emails!
so, could it be the problem?...is exchange 2003 able to push the attacments?...
metal_1x said:
so, could it be the problem?...is exchange 2003 able to push the attacments?...
Click to expand...
Click to collapse
Ex 2003 SP2 certainly supports DirectPush but does not support HTML based email.
It sounds as though your exchange server is running 2003 SP2 (since you can sync at all)
As far as the email attachements are concerned; I would delete the actvesync server relationship (this WILL remove your contacts, calendar and email but will replace them when you resync) and recreate it.
Also make sure that you are saving your attachments to a storage card not the device memory.

[Q] Hotmail HTML email via exchange on FROYO 2.2x ?

My first post. So Exciting
Has anyone who is running FROYO on their Captivate setup their Hotmail (or MSN or Live) email account through the exchange server settings (I think it's called a "Corporate" account in the new acccounts setup menu)? If so, are you receiving HTML email?
A few months ago, Hotmail began offering Exchange email services through Activesync, and it does work with my bone stock Captivate (syncs email, all folders, contacts and calendar), except the email is not HTML, and thus many emails become useless. I have researched this, and its a known problem with Hotmail, but I also read that it was supposed to be resolved in newer software versions, so I wondered if HTML Hotmail email was working in beta FROYO?
yeah, i was wondering the same thing
Well, a quick google search turned up this post on the droidforums: http://www.droidforums.net/forum/dr...mail-android-finally-good-way.html#post786175
I will follow the directions there and let you know how it goes. Hopefully it doesn't muck up my K9 settings. But that's what a backup is for!
Edit: Looks like it does work. Now I don't use Hotmail as my main email, I use my Gmail account. So I don't really have any contacts or calenders to test if they synced or not. As for everything else, you have the green light sir.
Thank you miztaken for your help. The link you sent is actually not fully accurate, as Activsync support does work with Android 2.1 (as I am currently using it on my stock Captivate) - it is just that HTML email does not work on Android 2.1 , but everything else does (calendar & contacts sync and email folder support).
So, did you get Hotmail HTML email to work with Froyo (through Exchange/Activesync / Add Account, Corporate) ?
Well it would be nice if it worked in the stock email app, but it doesn't. Just a bunch of hyperlinks. I'll try it through the K9 email app I use and try again.
Edit: For the life of my I can't get the damn thing to talk to the SMTP server for Hotmail on K9. I'll mess with it some more when I get more free time.
I haven't been able to get exchange HTML hotmail ever on an android... used 3rd party apps and nothing. Quite frustrating... i'm running on 2.2 and it syncs everything but no HTML.
If using pop3 it works. Exchange is a no-go.
Yeah, exactly, POP delivers perfect HTLM Hotmail email, but once you get used to how incredible exchange email is, it's hard to go back to POP.
I guess based on what snieves said, HTML Hotmail is a no go even on Android 2.2, but for the sake of further annoying myself, I'll test it this weekend by flashing the latest COG 2.2 BETA8 to my Captivate, and I'll report back. Unfortunately, if I cant get it to work, I think I'll move on to a WIN 7 phone.
DeliciousPHO said:
Yeah, exactly, POP delivers perfect HTLM Hotmail email, but once you get used to how incredible exchange email is, it's hard to go back to POP.
I guess based on what snieves said, HTML Hotmail is a no go even on Android 2.2, but for the sake of further annoying myself, I'll test it this weekend by flashing the latest COG 2.2 BETA8 to my Captivate, and I'll report back. Unfortunately, if I cant get it to work, I think I'll move on to a WIN 7 phone.
Click to expand...
Click to collapse
You would seriously switch to a different platform just because of email? Why? Just make a Gmail account, have your Hotmail forwarded to the Gmail, and set your phone up for that Gmail account. Then you have push email with HTML support.
It is a little bit long winded, but it's not worth the switch just for email.
Gmail sux, so outdated and just absolutely hate their web client. hotmail is way better, right click menus, reply button is right there, not at bottom of thread like crappy gmail. And whats up with no standard html email client in android. So hate how they lock **** down so you have to use their services. K9 sux also, POP and IMAP, come on. Someone please make a proper FREE email client for android that dose it all. Think im gona go back to windows mobile.
hi, no news?
BUMP
Why is this still not working. Gmail works, hotmail connects and sync's fine by doesn't load HTML via 'corporate' but POP does load them - there must be a simple explaination and fix???
texwatson said:
BUMP
Why is this still not working. Gmail works, hotmail connects and sync's fine by doesn't load HTML via 'corporate' but POP does load them - there must be a simple explaination and fix???
Click to expand...
Click to collapse
My understanding is that it has to do with the Exchange ActiveSync servers used by Hotmail. The version 2.5 EAS servers that they use don't technically support HTML. So when Android sees that the version doesn't support HTML it downloads the emails as plain text. The post also said that the iPhone will download HTML messages from the Hotmail EAS servers because its email program was written to ignore the EAS version number and force HTML d/l. I read this several different places, but here is one of those sources....
http://thecioblog.info/2010/09/01/hotmail-now-has-push-e-mail-contacts-calendar-synchronization/
It appears that HTML e-mail is only possible via iPhone and will be available on Windows Phone 7. ....Hotmail’s Exchange ActiveSync implementation decided only to use the Exchange ActiveSync 2.5 (Exchange Server 2003 SP2) protocol because they feel that’s the protocol that “most” devices with Exchange ActiveSync clients use. ... For most non-iOS and WP7, you will not be able to receive “native” HTML email at delivery on your device. This is because EAS 2.5 only supports plain text email sync. They could’ve also implemented Exchange ActiveSync 12.0, which does allow for HTML email. Somehow, iOS’s developers have programmed their EAS client such that it represents faithful HTML email for Hotmail. Overall, though, this is Windows Live’s crow to eat...
Click to expand...
Click to collapse
Basically, to get HTML emails from Hotmail, either MS would have to upgrade their AES servers, or someone will have to figure out how Apple got the iOS email client to see Hotmail messages as HTML & duplicate it on Android.
tdogz said:
or someone will have to figure out how Apple got the iOS email client to see Hotmail messages as HTML & duplicate it on Android.
Click to expand...
Click to collapse
Ok...so who is up for the challenge . I am currently trying out XDANDROID on my TP2 and am seriously considering making the switch as I am sure many are. This is a big draw back for those who have used WinMo for years and have everything tied into MS Live services.
Yes, I could make the big transition, but it just doesn't make sense that if iPhone can recieve HTML Hotmail via Exchange, no reason why Android can't.
Anyone know if it will be supported with Gingerbread?
give this a try. though it doesnt work for everyone it works for me. im the OP...
http://forum.xda-developers.com/showthread.php?t=960269
its the samsung social hub and email deodexed. works great with hotmail and msn messanger for me on firefly in canada where it originated.
MSN / Hotmail HTML Email Works via MS Exchange Activesync !
So I did get rid of the captivate long ago and went back to a BB 9700, than a 9780. I got the itch again and just bought a Samsung Infuse yesterday. It took 4 tries to get it working, but Finally, I can confirm for sure, that on a 100% stock AT&T Infuse, MSN / Hotmail via Microsoft Exchange Activesync does come through as HTML email. The email initially comes through as text, but there is a buton that says "Load More Details", and when you seect that button, it loads the HTML version (and on the huge Infuse screen, looks incredible).
I am guessing that the stock Samsung email app on the Infuse is used on most/all Samsung phones. Here is what I did:
Accounts and Sync
Add Account
[ ] Microsoft Exchange Activesync
Enter you email address
Enter your password
NEXT
Domain\Username: \[email protected] (just enter your email address @msn or @Hotmail and make sure to put the \ before your email address)
Password: re type your password. I tried several times and I was only able to finish the setup if i retyped my password on this screen
Exchange server: m.hotmail.com (works regardless if you are @msn or @hotmail)
Check the Use Secure Connection (SSL)
And on the next screen, just select the options that are important to you.
It works perfectly for me.
DeliciousPHO said:
So I did get rid of the captivate long ago and went back to a BB 9700, than a 9780. I got the itch again and just bought a Samsung Infuse yesterday. It took 4 tries to get it working, but Finally, I can confirm for sure, that on a 100% stock AT&T Infuse, MSN / Hotmail via Microsoft Exchange Activesync does come through as HTML email. The email initially comes through as text, but there is a buton that says "Load More Details", and when you seect that button, it loads the HTML version (and on the huge Infuse screen, looks incredible).
I am guessing that the stock Samsung email app on the Infuse is used on most/all Samsung phones. Here is what I did:
Accounts and Sync
Add Account
[ ] Microsoft Exchange Activesync
Enter you email address
Enter your password
NEXT
Domain\Username: \[email protected] (just enter your email address @msn or @Hotmail and make sure to put the \ before your email address)
Password: re type your password. I tried several times and I was only able to finish the setup if i retyped my password on this screen
Exchange server: m.hotmail.com (works regardless if you are @msn or @hotmail)
Check the Use Secure Connection (SSL)
And on the next screen, just select the options that are important to you.
It works perfectly for me.
Click to expand...
Click to collapse
Wow sir. You are a god among men. This worked PERFECTLY for me just now. I finally can have ALL my email accounts on my phone finally.
Edit: Don't see the "Load More Details" button on the stock email app.
I have now tried several different ROMS on my Infuse, and all of the Email Apps are more or less the same, and when you open a email, a gray button appears at the bottom of the screen that says " Load more details ". I would have to think this is always there, becuase when setting up the email account in the first place, it asks you how much (2K, 5K, 20K, etc...) you want to download per email. I believe I set mine to 2K. Anyway, when I click the load more details button, the complete HTML email appears after a few seconds. Nice.
Try Exchange mail with HTML, In-line replies

Q: Exchange Email goes as Text / How to access Exchange Address book.

Hello guys, I have a quick question. I am using Outlook Web Access to sync with my work Exchange 2003 account.
When I draft a new mail and send it to my exchange account. The mail is received normally (I meant Rich Text or whatever you want to call it). In other words I have all the Font formating options available when I reply that email.
But when I reply to an email via my device, it is sent as plain text. I hope you guys can understand what I am saying here.
Is there a way to make sure that my emails always go in rich text instead.
My other question is... How do I search my Exchange address book. In WM6.5, compose new email in my exchange account and I hit on the 'To', it use to open up the Exchange address book. I am not sure what is the process on the WP7.
Any help is greatly appreciated.
If I send an email from the phone to my Exchange mailbox it arrives as HTML when opened in Outlook 2010.
Also, when sending an email from the phone, as soon as I start typing in the To field I get a list of matching names in a box below as well as the option "search Outlook Directory" - which actually means search the Global Address List
konnexion said:
If I send an email from the phone to my Exchange mailbox it arrives as HTML when opened in Outlook 2010.
Also, when sending an email from the phone, as soon as I start typing in the To field I get a list of matching names in a box below as well as the option "search Outlook Directory" - which actually means search the Global Address List
Click to expand...
Click to collapse
Thank you for your response.
I am not getting the option for Search Outlook Directory when I start typing a name in the address book. I just get the list of names from my phone book.
Is your Outlook Sync via Outlook Web Access or directly with your exchange via your company's support?
Regarding the HTML mail... Well, If I'm sending a new email from my phone, it does send the mail in HTML format. But when I'm replying to an email, it sends it in Text format.
Can you clarify the above. Thanks.
I'm connecting directly to Exchange 2010 using Exchange Activesync.
Outlook always honours the format of the original email when replying - is this maybe what you are seeing with the email client on the phone ?
konnexion said:
I'm connecting directly to Exchange 2010 using Exchange Activesync.
Outlook always honours the format of the original email when replying - is this maybe what you are seeing with the email client on the phone ?
Click to expand...
Click to collapse
Hmm... I think thats the difference. I set it up by selecting the Outlook option instead of going Advanced and Using Exchange Active Sync. Actually I did not even know that option was there until you mentioned it.
I'll try that route and get back to you.
EDIT: Well, the issue is the same. I still cannot get to search the Exchange Address book / Global address book. The only difference I see from your set up to mine is, that you are syncing to Exchange 2010 while I am Syncing to Exchange 2003.
No, I also chose the Outlook option.
Well, the issue is the same. I still cannot get to search the Exchange Address book / Global address book. The only difference I see from your set up to mine is, that you are syncing to Exchange 2010 while I am Syncing to Exchange 2003.
Exchange 2010 has many changes over 2003 and support for mobile devices, you probably cannot access the GAL in the same way as 2010 presents it to mobile devices.
My HD2 never integrated it but I could search it - the EAS client for Andriod allowed me to search that address space on Ex2003/2007 - I assume 2010 improves this support in WP7.

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