Phone rings twice and sends to voicemail. - G1 Q&A, Help & Troubleshooting

The caller on the other end says it rings all the way through (5 rings and then to voicemail).
It has done this with several ROM's, the stock HTC cupcake, to JF 1.5, JACHero, and now I am on cyanogen's 3.62 ROM. The radio is 62.50S.20.17H_2.22.19.26I.
The phone will do this even with a clean wipe. No apps.
Any help would be greatly appreciated.
Thanks in advance.

-RotorDemon- said:
The caller on the other end says it rings all the way through (5 rings and then to voicemail).
It has done this with several ROM's, the stock HTC cupcake, to JF 1.5, JACHero, and now I am on cyanogen's 3.62 ROM. The radio is 62.50S.20.17H_2.22.19.26I.
The phone will do this even with a clean wipe. No apps.
Any help would be greatly appreciated.
Thanks in advance.
Click to expand...
Click to collapse
Check your call forwarding settings. Sometimes, they like to play with themselves and set it as "forward all calls to voicemail". These settings won't show it, because the changes are on the T-Mobile server, not your phone. Only having 2 rings sounds like it connects to the network and then gets pushed away from it, so most likely it's not a problem with your phone.
If you happen to have an old T-Mobile phone laying around, trying switching SIM cards and see if anything changes.

Figured it out. Ran a GSM code
*61*1[vm access number]*11*n#
n= seconds before forwarding. Set it to 25 and it rings all the way through.
Thanks for the info lukekirstein

Double post.

-RotorDemon- said:
Figured it out. Ran a GSM code
*61*1[vm access number]*11*n#
n= seconds before forwarding. Set it to 25 and it rings all the way through.
Thanks for the info lukekirstein
Click to expand...
Click to collapse
Where would you run this code at? I want to be able to set my ring time longer so that it takes longer for it to forward to voicemail.

lukekirstein said:
Where would you run this code at? I want to be able to set my ring time longer so that it takes longer for it to forward to voicemail.
Click to expand...
Click to collapse
Open up your dialer and dial it like you would a phone number.
In my case I entered *61*18056377243*11*25# and dial. Runs the code and then in a few seconds it is done. But check to see if your voicemail number is different than mine.

-RotorDemon- said:
Open up your dialer and dial it like you would a phone number.
In my case I entered *61*18056377243*11*25# and dial. Runs the code and then in a few seconds it is done. But check to see if your voicemail number is different than mine.
Click to expand...
Click to collapse
Cool, was able to set the Voicemail to connect in 35 seconds. Thanks!

I get the error:
Call forwarding.
Connection problem or invalid MMI code.
I've carefully entered the code three times, always get the same reply.
I checked my voicemail number, and it's correct.
Any ideas?

blueheeler said:
I get the error:
Call forwarding.
Connection problem or invalid MMI code.
I've carefully entered the code three times, always get the same reply.
I checked my voicemail number, and it's correct.
Any ideas?
Click to expand...
Click to collapse
What are you trying to do?

Trying to get my phone to wait 20-30 seconds before going to voicemail.
I get, maybe, 2 rings before people are transferred. If my finger isn't already on the button, chances are I can't answer the phone.
These are the codes I tried (as per the instructions above):
*61*18056377243*11*20# (for 20 secs) -and-
*61*18056377243*11*25# (not to go to voicemail)
18056377243 is my voicemail number.
Neither worked.

blueheeler said:
Trying to get my phone to wait 20-30 seconds before going to voicemail.
I get, maybe, 2 rings before people are transferred. If my finger isn't already on the button, chances are I can't answer the phone.
These are the codes I tried (as per the instructions above):
*61*18056377243*11*20# (for 20 secs) -and-
*61*18056377243*11*25# (not to go to voicemail)
18056377243 is my voicemail number.
Neither worked.
Click to expand...
Click to collapse
Are you on a flex pay account? Also, you should only need one 1 MMS number, because that's the immediate point it re-routes to voicemail.

re Flexpay, to be honest, I'm not 100% sure. The wife set all of this up before we were married and we've just continued it. I seem to recall a mention of something like that, but I could very well be wrong.
I'm assuming that this option wouldn't be available to FP customers. Would 611 be able to make a change to fix it? The 2 ring thing is seriously causing problems on this end.
TIA

blueheeler said:
re Flexpay, to be honest, I'm not 100% sure. The wife set all of this up before we were married and we've just continued it. I seem to recall a mention of something like that, but I could very well be wrong.
I'm assuming that this option wouldn't be available to FP customers. Would 611 be able to make a change to fix it? The 2 ring thing is seriously causing problems on this end.
TIA
Click to expand...
Click to collapse
Call forwarding is not available to flex pay customers and thus, custom MMS coding will not work. If this is the case, you should contact T-Mobile (either way, probably a good idea) and talk to them to see what might be causing the problem.
What ROM are you using? Some of the slower ROMS can create dialer lag.

Asked my wife. It is Flexpay. So that solves that.
Thank you so much for your reply.
That got us going in the right connection.
I am using Cyan's rom right now. But this was the way it was ever since we got into any 'Cupcake" versions (OTA or modded). My thoughts are the radio or a tower issue, but that's an uneducated guess. I rarely get phone calls anytime except when I'm home, so it's hard to pinpoint. So I followed your suggestion and tried to call 611 a short while ago. Got through to CS who walked me through some stuff (their basic scripted thing, all of which I've already tried), and it didn't work. So they tried to send me to tech support, and I guess it was either to late or they couldn't connect for whatever reason, so I have to call back in the morning.
Thanks again for heading me in the right direction.

blueheeler said:
Asked my wife. It is Flexpay. So that solves that.
Thank you so much for your reply.
That got us going in the right connection.
I am using Cyan's rom right now. But this was the way it was ever since we got into any 'Cupcake" versions (OTA or modded). My thoughts are the radio or a tower issue, but that's an uneducated guess. I rarely get phone calls anytime except when I'm home, so it's hard to pinpoint. So I followed your suggestion and tried to call 611 a short while ago. Got through to CS who walked me through some stuff (their basic scripted thing, all of which I've already tried), and it didn't work. So they tried to send me to tech support, and I guess it was either to late or they couldn't connect for whatever reason, so I have to call back in the morning.
Thanks again for heading me in the right direction.
Click to expand...
Click to collapse
No problem, glad I could help you out :]. Let me know how that goes!

Related

hmmmm....no voicemail....

I got everything working the way I want on my new Tilt. I already created a thread about email not working and I have already been helped on that one (thanks again).
Since then, I decided to use a new rom (Schaps WM6Pro Kaiser 4.21 WWE Full). I am really liking it.
First thing I noticed is that AT&T's Media NET connection was no more, it showed up as CingularGPRS. Although all the settings were right and I think I have everything setup right (data works great, SMS/MMS, incoming/outgoing email, incoming/outgoing phone calls).
But the voicemail isn't working. Phone rings about 12 times, and instead of going to vmail, the caller gets a "The cellular customer you are trying to reach is unavailable, please try your call again" message.
If I press ignore on the phone, the caller gets a busy tone.
I tried searching (really, I did) and didn't find anything.
Any ideas on how to set up voicemail?
Thanks in advance for any help.
My VM got messed up after AT&T renewed my contract and updated my account. Call customer support, I called them last night.
Voicemail is a carrier issue unless you have the wrong number set to dial your voicemail??
Farsquidge said:
Voicemail is a carrier issue unless you have the wrong number set to dial your voicemail??
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Click to collapse
I would have no idea what number its supposed to dial.
But thanks for the help, I will give AT&T support a call and have them fix it.
BTW, is this something I did by messing with the phone, or was it probably not set up from the get go? i picked up the phone a few days ago and never received a voicemail and only found out today because a friend called and got that weird message so he texted me instead. Just dont want them accusing me of any
I have the same problem when ignore (red button) a incomming call.
It works good when I don't pick up, then it goes to voicemail after 30 seconds, but when I push the red button it give a busy tone...
Does someone know a sollution for this?
I have the right number in the voicemailbox settings...

Reject calls with text message not working

In the phone options under the advanced Tab there is the option to reject calls and generate an automatic text message; has anybodt got this to work? It simply does nothing for me. Thanks.
Anybody have this issue?
Can somebody confirm that the reject calls text message generate function works on the Diamond......Mine does not and I'm wondering is there a Registry switch. Thanks.
just trying it now, but seems just to send it to the voicemail instead. Maybe we need to turn voicemail divert off first?
would try that, but for some reason, t-mobile doesn't seem to want to let me turn my diverts off!!
Anyone on another network care to try??
rhedgehog said:
just trying it now, but seems just to send it to the voicemail instead. Maybe we need to turn voicemail divert off first?
would try that, but for some reason, t-mobile doesn't seem to want to let me turn my diverts off!!
Anyone on another network care to try??
Click to expand...
Click to collapse
How do you turn diverts off??...cant seem to find anywhere in the phone that gives you that option ie options like when busy divert calls, when out of range divert calls etc etc
start>settings>phone>services tab
highlight call forwarding and then tap the get settings button.
Voila, Call divert options
rhedgehog said:
start>settings>phone>services tab
highlight call forwarding and then tap the get settings button.
Voila, Call divert options
Click to expand...
Click to collapse
Thanks for that...would have never guessed it would be in there lol
Btw your right, i tried to disable the voicemail feature...and it didnt work...if i press the ignore button it diverts to the voicemail...hmmm strange...
i think we need someone not on t-mobile to try it. t-mo UK is a PITA when it comes to changing stuff like voicemail settings.
Don't still have my O2 sim so couldn't try that, and am working from home for a bit today so i'm kinda stuck.
Might ask one of the guys at work to try one of our other diamonds with an orange SIM and see if that does the trick....
rhedgehog said:
i think we need someone not on t-mobile to try it. t-mo UK is a PITA when it comes to changing stuff like voicemail settings.
Don't still have my O2 sim so couldn't try that, and am working from home for a bit today so i'm kinda stuck.
Might ask one of the guys at work to try one of our other diamonds with an orange SIM and see if that does the trick....
Click to expand...
Click to collapse
Its strange because on my nokia n95 8gb phone i could easily turn my voicemail on and off whenever i chose.
I did notice after i had unticked the voicemail boxes...pressed ok then exited...went back into the phone settings and saw that the boxes were ticked....as i said its strange. Because sometimes i just want the caller to hear a busy tone or the reject tone...
Hopefully someone can try with a different sim and see what happens.
it could just be that T-Mobile don't like the commands coming from the windows mobile devices then. I've only been with t-mobile since i had WM devices - about 4 years now - and i never really bothered using my other devices on the network. I think i have an old Sony Z5 around somewhere, i might charge it up and turn the voicemail off with that and then see if that helps.
rhedgehog said:
it could just be that T-Mobile don't like the commands coming from the windows mobile devices then. I've only been with t-mobile since i had WM devices - about 4 years now - and i never really bothered using my other devices on the network. I think i have an old Sony Z5 around somewhere, i might charge it up and turn the voicemail off with that and then see if that helps.
Click to expand...
Click to collapse
Could be.,..i dont know as the Diamond is my first WM device that ive been impressed with enough to keep it.
Might give tmobile a call later and see what they have to say about it. Although i dont think im going to have much luck as when i rung them uip about mms settings they said they dont support Diamond..so couldnt help me out there.
that sounds about right for T-mo customer services.
If you can get past the usual shower of muppets on first level and get through to the guys in advanced connectivity in Doxford or Greenock, they should either be able to help or refer you to someone who can....
If i have to call them now, i refuse to speak to the lower levels and ask straight for advanced connectivity. Last time i got through (back in the days when i had my magician), was cos they'd changed their MMS settings. Finally got through to AC and they had me sorted in under 2 minutes! it's just the call filterers on levels 1 and sometimes 2 that cause the problems usually.
pilib said:
In the phone options under the advanced Tab there is the option to reject calls and generate an automatic text message; has anybodt got this to work? It simply does nothing for me. Thanks.
Click to expand...
Click to collapse
I have flashed the German 1.93 update to my Touch Diamond without problems and the phone is working well -- however, I don´t have the "advanced" tab in the phone option!! (and before anyone asks, no I also don´t have the German "Erweitert" Tab there).
Anyone know what´s going on here?
I´d like to turn off the short vibration the phone makes when a call is established.
Thanks // Tom

longer ring times

is there a hack that anyone knows of that would make the phones incoming ring times longer. im on sprint and i only get three rings b4 my incoming call goes to voicemail. i think i saw a hack but i have searched and cant find it anywhere. any help would be greatly appreciated!!
ajkron said:
is there a hack that anyone knows of that would make the phones incoming ring times longer. im on sprint and i only get three rings b4 my incoming call goes to voicemail. i think i saw a hack but i have searched and cant find it anywhere. any help would be greatly appreciated!!
Click to expand...
Click to collapse
Just go to phone options>services. Click on call forwarding and click "get settings". Then change "forward after" to 30 seconds (or however long you would like)
i dont have call forwarding in phone options services. im on sprint not sure if that makes a difference. could it be somewhere else?
search google for "GSM *# commands", you can do it but you will have to type in a long number like *61*(the number to divert to)*(the amount of time before diverting Max 30secs)# then press send,
If you change your rom to a non standard you will probably get the forwarding/divert menu back !
Or just phone your operator and ask for the 30secs max
ice_coffee said:
search google for "GSM *# commands", you can do it but you will have to type in a long number like *61*(the number to divert to)*(the amount of time before diverting Max 30secs)# then press send,
If you change your rom to a non standard you will probably get the forwarding/divert menu back !
Or just phone your operator and ask for the 30secs max
Click to expand...
Click to collapse
That is a horrible response to a valid question. Its fine if you don't know but don't waste our time with a rotten answer please.
legends! been wondering why it only rings twice pretty much keep meaning to ask vodafone wats going on. sorted now cheers!
well i found sort of a hack. as a matter a fact this is a great little app that not only extends the ring times but does so much more. search this site for diamond tweak.
anyway thanks
tman1425 said:
Just go to phone options>services. Click on call forwarding and click "get settings". Then change "forward after" to 30 seconds (or however long you would like)
Click to expand...
Click to collapse
Thanks, this works fine for me..
ajkron said:
is there a hack that anyone knows of that would make the phones incoming ring times longer. im on sprint and i only get three rings b4 my incoming call goes to voicemail. i think i saw a hack but i have searched and cant find it anywhere. any help would be greatly appreciated!!
Click to expand...
Click to collapse
I am not sure about Sprint but I am on at&t and extending ring times is server dependant and only your carrier can extend these times. So instead of ramming your head into a wall trying to find a hack for it just give customer service a call and tell them you need your ring time extended. at&t did it for me and now I ring for 30 seconds instead of the normal 15 seconds.
Irisht said:
I am not sure about Sprint but I am on at&t and extending ring times is server dependant and only your carrier can extend these times. So instead of ramming your head into a wall trying to find a hack for it just give customer service a call and tell them you need your ring time extended. at&t did it for me and now I ring for 30 seconds instead of the normal 15 seconds.
Click to expand...
Click to collapse
Did you even try to do it without calling the carrier? I'm on AT&T and was able to do as the tman1425 describes. It was 20 sec, I changed it to 30 sec. I'm running the leaked AT&T ROM, so nothing special...
hyachts said:
Did you even try to do it without calling the carrier? I'm on AT&T and was able to do as the tman1425 describes. It was 20 sec, I changed it to 30 sec. I'm running the leaked AT&T ROM, so nothing special...
Click to expand...
Click to collapse
LOL, guess I just learned something new. Thanks.

???my phone is calling my phone???

Ok guys.....I can't be the only one this has happened to. For the last week I have been getting somewhat random calls and caller id shows its my number. There are times when I happens right around a phone call but the phone has had root for 6 months...multiple roms flashed and never an issue till now. Running crc1 with cyan 4.0.4 build...themed with community hero. This is the second post about this....does someone know what's happening or how to fix it...thanks
its called someone is spoofing you with a spoof app of some sort heres a website about what its about.
basically youre being pranked
Here's the website
I appeciate the insight but I have that app and as far as I am aware you can't call a number with the same number.....it won't allow it. So I'm pretty sure that's not it.
Umm i dont think you understand completely.
Ok ....now I know its the phone ....noticed a pattern...it seems to do it right after someone calls but only rings a couple of times. And I'm not sure what it is I don't understand.
oneyoungjay said:
Ok ....now I know its the phone ....noticed a pattern...it seems to do it right after someone calls but only rings a couple of times. And I'm not sure what it is I don't understand.
Click to expand...
Click to collapse
Say Dave doesn't like Jay and wants to prank call him.
He uses SpoofApp or the equivilant service to call him.
To use this service all you need to do is enter the number you would like to call and the number that you would like to show up on the recievers callerID.
Jay recieves a call from the number that Dave put in.
It could be just about any number and the only way that I know of for sure to tell who it is that's calling you is TrapCall.
Hope that clears it up.
Ya I hear you on that and I have used it......I'm not stupid. This is a phone issue. The calls are comming after a voicemail is left. What could the problem be. I'm not trying to be a jerk but the obivious solution is not allways the right one. Could someone give me an idea.
I agree with you oneyoungjay I have that app to and you can't put the number to call and the number to display at the same time. It will not allow it. I use the app pretty often.
My iPhone used to do this to me on t-mobile a few months ago, just like voicemails sticking, i solved it by leaving myself a voicemail. (and its actually a carrier issue, i believe)
try changing voicemail client to phonefusion for example. If its a carrier issue that should bypass it if not sorry...
Thanks .....ill try that a let you know if it worked.

google voice: either rings forever or fails

Hey guys,
I use Google Voice as my forwarding voicemail. I'm on Sprint. And I've been having a lot of problems with my voicemail for a long time. Thought I'd see if you guys have any idea how to fix.
When people call and I don't want to pick up, the phone will ring several times, stop, then ring another several times again. To the caller, it sounds like the phone is ringing 10+ times, and so most people just think I'm on the other line or my VM is broken and don't leave a message.
In the past, I've tried flashing a sense rom and that usually accomplishes a minor improvement: If people are willing to let the phone ring for 10+ times, Google Voice will kick in with my voicemail. But the issue of the phone ringing forever doesn't seem to be solved. I've called Sprint and they have no clue what to do with a "rooted" phone (I didn't say it was rooted, of course).
Any help would be greatly appreciated!
Thanks.
I'm also on sprint and use GV as my voicemail provider. I've had the exact situation you described off-and-on for quite some time. Callers also occasionally get an error message from google saying my number has been disconnected. This is an EXTREMELY frustrating as I really like GV extra functionality yet hate these random problems. I've searched the all over and lots of people seem to have this same issues.
One possible solution that seems to help some (yet sadly not me) is to turn OFF 'Call Screening' via GV's web interface. Settings->Calls->Call Screening
It's supposed to go 'straight to voicemail' whenever your Sprint # forwards the call to the GV #. The GV# isn't supposed to ring at all. (Mine still seems to sometimes)
glad to know I'm not alone!
I do have that call screening setting turned off already, sadly. Doesn't seem to make a bit of difference.
seems i read someone post the set the do not disturb option on and it helped.
I had the same problem and I had to change my Google # to fix it.,. Ill try to find the link for instructions and post later
Sent from my HTC Hero CDMA using XDA App
I think enabling "Do Not Disturb" did the trick from the Google Voice app on the Hero.
just had my roommate call me and it went straight to voicemail!!! It still rang a few times (like it should) and then, instead of pausing and ringing again, it just went straight to google voice.
I'll update if something goes wrong but until then, thank you dpeeps!
dpeeps74 said:
seems i read someone post the set the do not disturb option on and it helped.
Click to expand...
Click to collapse
Thx man I've never heard that one before! I'll give it a shot.
Try youmail from the market
If you still haven't found a solution
My phone was ringing up to 12 times sometimes! This did the trick:
Well I guess I can't post links if I am new member until I have eight posts under my belt, so just google the article: "Techerator and How to Prevent Extra Rings using Google Voice as Voicemail"
*Solution*
^ this article does have the fix, and here it is:
1. Go to Google Voice in your web browser
2. Settings
3. Phones
4. The "Edit" button under your phone
5. Show Advanced Settings
6. Select the radio button "Go straight to voicemail" (instead of "Ring my other phones before going to voicemail").
7. Save. Problem should be solved.

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