google voice: either rings forever or fails - Hero CDMA Q&A, Help & Troubleshooting

Hey guys,
I use Google Voice as my forwarding voicemail. I'm on Sprint. And I've been having a lot of problems with my voicemail for a long time. Thought I'd see if you guys have any idea how to fix.
When people call and I don't want to pick up, the phone will ring several times, stop, then ring another several times again. To the caller, it sounds like the phone is ringing 10+ times, and so most people just think I'm on the other line or my VM is broken and don't leave a message.
In the past, I've tried flashing a sense rom and that usually accomplishes a minor improvement: If people are willing to let the phone ring for 10+ times, Google Voice will kick in with my voicemail. But the issue of the phone ringing forever doesn't seem to be solved. I've called Sprint and they have no clue what to do with a "rooted" phone (I didn't say it was rooted, of course).
Any help would be greatly appreciated!
Thanks.

I'm also on sprint and use GV as my voicemail provider. I've had the exact situation you described off-and-on for quite some time. Callers also occasionally get an error message from google saying my number has been disconnected. This is an EXTREMELY frustrating as I really like GV extra functionality yet hate these random problems. I've searched the all over and lots of people seem to have this same issues.
One possible solution that seems to help some (yet sadly not me) is to turn OFF 'Call Screening' via GV's web interface. Settings->Calls->Call Screening
It's supposed to go 'straight to voicemail' whenever your Sprint # forwards the call to the GV #. The GV# isn't supposed to ring at all. (Mine still seems to sometimes)

glad to know I'm not alone!
I do have that call screening setting turned off already, sadly. Doesn't seem to make a bit of difference.

seems i read someone post the set the do not disturb option on and it helped.

I had the same problem and I had to change my Google # to fix it.,. Ill try to find the link for instructions and post later
Sent from my HTC Hero CDMA using XDA App

I think enabling "Do Not Disturb" did the trick from the Google Voice app on the Hero.
just had my roommate call me and it went straight to voicemail!!! It still rang a few times (like it should) and then, instead of pausing and ringing again, it just went straight to google voice.
I'll update if something goes wrong but until then, thank you dpeeps!

dpeeps74 said:
seems i read someone post the set the do not disturb option on and it helped.
Click to expand...
Click to collapse
Thx man I've never heard that one before! I'll give it a shot.

Try youmail from the market

If you still haven't found a solution
My phone was ringing up to 12 times sometimes! This did the trick:
Well I guess I can't post links if I am new member until I have eight posts under my belt, so just google the article: "Techerator and How to Prevent Extra Rings using Google Voice as Voicemail"

*Solution*
^ this article does have the fix, and here it is:
1. Go to Google Voice in your web browser
2. Settings
3. Phones
4. The "Edit" button under your phone
5. Show Advanced Settings
6. Select the radio button "Go straight to voicemail" (instead of "Ring my other phones before going to voicemail").
7. Save. Problem should be solved.

Related

!IDEA! Voicemail App

I woke up yesterday morning and had an idea for an app...
Now im not a coder so im not sure how easy it would be but im thinking alot of it should be pretty simple.
Now to the core of the app.
My thoughts are for an app that goes and retrieves your voicemail and saves it as a mp3 on your phone.
1. When a message is recieved from a certain number the app is triggered
2. The app starts recording the voice mail that is left.
3. (this is the tricky part) detect when the voicemail has finish and send the no. to delete the message. For my voicemail i press 3 to delete the messages.
4. Hang up the call and save the message to your phone.
Now there is a few reasons behind this.
It will save on money for some people, as i know here in Aus some companies charge to ring your voicemail no. So this app could download it and you could listen to it as much as possible.
If its important you could save it off to your computer or email to someone else to listen to.
As i said im not a coder but i thought this might be a good idea for someont o look into. Would have been good for the ADC2 but entries have finished for that now.
Anyway if any developers want to run with this go a head.
Great idea! But it has already been done. Check the market
seriously, lol
Whats the name of it
Thanks for the heads up
pf fusion voicemail, youmail I think, tmobile visual voicemail. I personally use pf fusion visual voicemail. It saves the messages to your sd card, has a nice user interface, and also backs them up to their server so you can retrieve them online.
lookout4theyeti said:
pf fusion voicemail, youmail I think, tmobile visual voicemail. I personally use pf fusion visual voicemail. It saves the messages to your sd card, has a nice user interface, and also backs them up to their server so you can retrieve them online.
Click to expand...
Click to collapse
youmail does exactly the same thing. in addition to that, if you buy a youmail premium subscription (they have several levels depending on how many voicemails you regularly get) you can get the voicemails transcribed to text and displayed as well.
another one to add to the list is google voice. also does the above mentioned features.
Thanks for your suggestions everyone.
There is an issue with the suggestions though.
I live in Australia and all the options are for the US.
YouMail and PhoneFusion both need your voicmail to be diverted to them and GoogleVoice isnt here yet.
What I was thinking of is something that runs from your phone.
The App calls your pre defined Voicemail number and records the message and saves it to your phone.
Would work worldwide and you wouldnt need to change your voicemail details.
Anyway, just a thought
I understand what you're trying to say and from a developer standpoint, I can fill you in as to why it wouldnt work.
First, voicemail is like call forwarding. After your phone stops ringing, nothing is actually happening on your phone. The call is forwarded after a preset number of rings, or an action (like pressing the end key to ignore the call) to a voicemail server, which answers and records the message. At that point, your phone is completely out of the loop, so the idea of having it record to both the phone and the voicemail server is dead right there because it just cant be done. The way youmail, t-mobile vvm, google voice and phonefusion simulate this is by recording the message on their servers and then downloading it to your phone using your data connection.
Now, it would be possible to have your phone do the recording after a certain number of rings, like an answering machine, but it would be ridiculously process intensive because it would have to be running at all times. This would do two things:
1. slow down your phone considerably.
2. eat battery like you wouldnt believe.
And whats the point of having something like this if your phone is going to be dead all the time and unable to record messages anyway?
So yes, its possible, but not feasible. GV should be in australia soon, seeing as the wave development team is entirely based there. So keep your fingers crossed until then.
ok I wanted this app too, but you think too hard.
Disable provider voicemail.
After 10 rings, let phone pick up call and play message. Then a beep, and the phone starts recording.
No external voicemail server needed, just have an anwering machine application.
kusotare said:
Now, it would be possible to have your phone do the recording after a certain number of rings, like an answering machine, but it would be ridiculously process intensive because it would have to be running at all times. This would do two things:
1. slow down your phone considerably.
2. eat battery like you wouldnt believe.
And whats the point of having something like this if your phone is going to be dead all the time and unable to record messages anyway?
So yes, its possible, but not feasible.
Click to expand...
Click to collapse
Why would slow your phone down so much? It could be service, not doing anything untill a call is recieved. If it rings too long it takes over.
It doesn't need to record all the time.
Try HulloMail
can't find HulloMail in the market
i also would like to have this "answering machine" app... and I also don't understand why this would slow down the phone, or eat up a lot of battery. as someone said already, it would run in the background (like "toggle settings" "missed call" and all the other services do) and just really start to work when a call comes in and it has to play a message and record the callers message.
the only downside (with which i can live) is certainly that the phone has to be switched on all the time, because off it couldn't record anything. for me that is no problem, i have a docking station at home and in the office, so when i am not running around, it is charged.
technically i see this as very feasible
i wonder whether devs shy away from this... because actually doing this is a major attack at the "revenue machine" of mobile operators, because - well - a local soft answering machine would take a huge amount of calling minutes away from the operators.
kusotare said:
First, voicemail is like call forwarding. After your phone stops ringing, nothing is actually happening on your phone. The call is forwarded after a preset number of rings, or an action (like pressing the end key to ignore the call) to a voicemail server, which answers and records the message. At that point, your phone is completely out of the loop, so the idea of having it record to both the phone and the voicemail server is dead right there because it just cant be done.
Click to expand...
Click to collapse
Actually that's not exactly true. If you take a look in the Android Call Settings. Under GSM/CDMA Call Settings > Call Forwarding, you'll see that Call Forwarding when busy, unanswered and unreachable can all be disabled. It's possible one could write a program to catch the call after it rings X times, but I'm not sure if Android has that kind of hook in its API yet.
But as for it being impossible due to the forwarding, that's utterly false.
Quite simple.
Cancel the carrier answering service. (I hate the term "voicemail" -- everyone who uses it should be shot dead).
Have the program answer the phone after some defined number of rings and record it.
1) It would NOT slow down your phone.
2) It would NOT eat battery.
Don't know where that guy got the idea that it would... it WON'T.

Delay answering incoming phone calls?

Every time my wife calls she says she can't hear me for perhaps 2-3 seconds after I think the call has connected.. My previous phone did not do this, but the Nexus One does.
Anyone heard of this, and have any suggestions? I have Google Voice call on by default, but she's calling my cell number so I don't think it'd affect anything. As far as I can tell, the call is connected, but she can't hear me say anything for several seconds. I usually wind up going "Hello? Hello? Hello?" and she finally answers.
Glad to see I am not the only one this happens to..well not glad but i just hope this means its not just my phone.
I know when they call one of my numbers (either Google Voice or Cell Phone # not sure which) it says incoming call from <Name> press 1 to answer and press 2 to send to voicemail
@sandtiger
this is from google voice it is a filter setting you can change by going to to the setting on the google voice website.
But this is a different issue (im assuming) then the OP
Blueman101 said:
@sandtiger
this is from google voice it is a filter setting you can change by going to to the setting on the google voice website.
But this is a different issue (im assuming) then the OP
Click to expand...
Click to collapse
Yeah, I think I muddied the waters mentioning Google Voice, but these are calls directly to me cell number..
I might try disabling Google Voice just for S&G just to see what happens.. Seems when I place calls, they're connected when I expect them to be, but the delay could be more critical when answering.
I haven't yet, but going to try calling myself from my work phone to see what kind of delay I'm hearing.
I am having this problem also...did you ever find a solution?
Using BT headset by any chance?
In that case, it's normal.
Nope, no headset. Just the phone.
I need to test some more, but I think this has gone away for me.. Delay answering, plus the other party was "dropping out" often, ie: if it got quiet on their end, their voice disappeared entirely, and sometimes faded in or out while doing so.
Only thing I've changed is I disabled Google Voice as being my default call method, but this thread is about answering calls so I doubt it matters, especially since the calls were directly to my cell number not my GV number.
I might turn GV back on the way I had it and test some more, but maybe it was something weird with AT&T?
Im noticing this problem too, both on 2.1 and 2.2.
It seems to be a problem specific to AT&T N1's.
I also experience this. I've adjusted to swiping the answer button, pausing, then saying "Hello." I typically pause about 0.75 or 1 full second, and rarely do I need to do it longer.
The opposite seems to be true of the vibrate-on-connect feature: about 1 second after the person picks up, then the phone vibrates in my hand. How is that useful?! =P

Google voice.

Any one having trouble getting there Google voice to work on the captivate
Sent from my SAMSUNG-SGH-I897 using XDA App
No problems here, working great.
Mine works great, although it took me FOREVER to get it to work correctly and set up.
Also I notice the speaker volume when trying to play messages through speaker phone is horribly low.
Yeah I had problems at first. I got a phone number with my name in it, but it didn't have a location and no one could call me. I had to pay 10$ to switch my number to a local one but its all good now.
Also, doesn't make calls on my wifi b/c internet keeps dropping, but I don't blame it. My wifi sucks.
You have to go on the google voice website and activate it
Sent from my SAMSUNG-SGH-I897 using XDA App
smeltn said:
Mine works great, although it took me FOREVER to get it to work correctly and set up.
Also I notice the speaker volume when trying to play messages through speaker phone is horribly low.
Click to expand...
Click to collapse
Same here, the message volume is so low you really cant hear it. Other than that everything works for me.
Wrong person when hit voice mail...
I've posted this question in Google's Help area, but I almost never get replies on messages there. Trying here.
When someone forwards to voicemail (Google VM), the recorded name that plays is not mine. I have recorded my name again; played it back on the WEB, and it is me; but if I dial my phone and go to VM it is a different person that says the recorded name. To answer the first obvious question, I am sure we are using the right number
I did see in the Google help section that someone fixed that problem by disabling Google Voice on their phone and re-enabling it.
Interestingly, I do have the Voice Mail Carrier in my phone set to 'My Carrier', which would be AT&T. I"m not sure of the significance of changing that. My presumption is that if it rings long enough it may go to AT&T voice mail instead of Google Voice mail. But in the end, I don't believe that has anything to do with my problem.
But even though I don't think this is part of my problem, I did try to set in my phone to send voice mail to Google Voice. When it went to the network it comes back with message "Voicemail number change unsuccessful. Please contact yoru carrier if this problem persists."
I guess if I can come up wiht correct settings that will be helpful. Everything I find in the Google help for setup is about setting it up on the web, and not the phone.
Later I found that you can enable/disable Google Voice Mail on your phone from the Google Voice Mail web site by dialing numbers into your phone. I have tried that twice now, and it still is playing the wrong name . ( I am confused about the setting mentioned above on the phone).
So, any suggestions on clearing up this problem?
smeltn said:
Mine works great, although it took me FOREVER to get it to work correctly and set up.
Also I notice the speaker volume when trying to play messages through speaker phone is horribly low.
Click to expand...
Click to collapse
AGREED! I can't stand the volume of the voicemail!!!
On my post for my problem(above a couple posts), from Google Help Group, I had someone select it as "Answered", and pointed it to a long list of questions, but no answer. I think they must be trying to rack up "I answered it" points or something.
GV seems to be pretty buggy. I may abandon it.
Well, I find using Google Products can be very frustrating. Zero support from Google, and if it is something the community has no idea how to fix, you are SOL.
Not getting any answers on this anywhere.
I had the same problem when setting up my Aria, before I got my Captivate. It would not change the forwarding numbers. I had to change the forwarding number manually on the phone. Settings > Call Settings > Voice Calls > Call Forwarding. (When I got the Captivate I did not have to set up again, AT&T stores the forwarding settings) It also took me a while to get it straight between the difference of the number I forward to, and the number I call when I want to listen.
All in all I thought the Google Voice was a pain to set up, and not as easy to set up as I expected for a Google product. But it does offer features that the iPhone Visual Voicemail did not, like transcribing the message, etc.
I actually would like to use some of the features. But I am pretty frustrated with the bugs. Well, at least, this one bug that I can't get an answer on.
Another bug I experienced, assuming I understand correctly, is that if a 'known' contact calls, it won't ask for the name. But I found the same contact calling me during testing would experienced inconsistently that it would, or would not ask.
If I can just get the darned other person's name from being played when it goes to VM, I'll be able to experiment more.
Oh, one other thing that is happening. Today, I called my Google number, just to see if it had possibly corrected itself. Interestingly it also ran my home phone too, which I had turned off.
So, it just seems not ready for prime time.

[Q] Google Voice

So here's my story. A couple of weeks back I had started to notice that my phone wasn't ringing when people were calling me. Through a bunch of troubleshooting found out that it seems to be my google voice account that is causing my calls to go directly to google voice. I also use google voice on my tablet as it is a lot nicer to do stuff on the bigger screen. When i looked under the settings found there was something about (Sorry this is weird) "dogfood" settings. When i clicked on it it said something about sending feedback. I backed out from there. (A little freaked out as to what that might do.) Did not have this "setting" on the phone. Needless to say I un-installed wiped the tablet. Did the same with the hero. Put new roms on both and I would be able to receive calls for a short period of time. Then after a couple of calls it would start to send calls to voicemail again and I wouldn't be able to make calls out. So finally took google voice off of both the tablet and phone and disabled google voice and now I can make and receive calls.
My problem is really like google voice and want to use it. Anyway around this? Part of the reason that I'm asking is that I see Matt uses google voice too and was wondering if anyone else had been having this problem. I don't know if there is any other app that works similarly if anyone has any suggestions let me know.
Sorry for the long post but its kinda weird and didn't wanna post "Google voice f-ed my phone" and then have to walk everyone through the troubleshooting I had already done.
Thanks.
OK this is going to sound stupid and quite obvious but..in the phone app> menu>more>settings>do not disturb. Is that off or on?
I have been using G-voice for a while now and I have never had any issues. But I do have that "dogfood" under menu on the phone app.
I remember checking on that a few different times because I remembered reading about it some time ago. I don't think that was it. It seems like someone was having trouble with that on the with the aosp/cm thread a long time ago. I was concerned with that dogfood thing but maybe it is nothing. just google having fun.
I will check on the settings thing and flash to DX and test some more.
Thanks for the info. Will let you know.
fargond71 said:
So here's my story. A couple of weeks back I had started to notice that my phone wasn't ringing when people were calling me. Through a bunch of troubleshooting found out that it seems to be my google voice account that is causing my calls to go directly to google voice. I also use google voice on my tablet as it is a lot nicer to do stuff on the bigger screen. When i looked under the settings found there was something about (Sorry this is weird) "dogfood" settings. When i clicked on it it said something about sending feedback. I backed out from there. (A little freaked out as to what that might do.) Did not have this "setting" on the phone. Needless to say I un-installed wiped the tablet. Did the same with the hero. Put new roms on both and I would be able to receive calls for a short period of time. Then after a couple of calls it would start to send calls to voicemail again and I wouldn't be able to make calls out. So finally took google voice off of both the tablet and phone and disabled google voice and now I can make and receive calls.
My problem is really like google voice and want to use it. Anyway around this? Part of the reason that I'm asking is that I see Matt uses google voice too and was wondering if anyone else had been having this problem. I don't know if there is any other app that works similarly if anyone has any suggestions let me know.
Sorry for the long post but its kinda weird and didn't wanna post "Google voice f-ed my phone" and then have to walk everyone through the troubleshooting I had already done.
Thanks.
Click to expand...
Click to collapse
I have a good question... When you installed Google Voice at the setup screen did you hit Next at the first screen that mentions Sprint integration? This is most likely what is causing it sir. Try reinstalling GV. Then open it. When that prompt comes up again hit Skip this time. Then following the remaining instructions. It should work perfectly after this.
It sounds like an initial setup issue. I would reinstall the application again. I've been using GV without any issues.
Actually got it working sorry for not posting back. After formatting boot, system, etc. It started working correctly. Must have been something that wasn't getting erased during the normal wiping between roms.
Google Voice issues.
I too had similar problems and finally thought of going into my actual Google account and changing how Google voice handles my calls. Works ever since I did that.
MattCrystal said:
I have a good question... When you installed Google Voice at the setup screen did you hit Next at the first screen that mentions Sprint integration? This is most likely what is causing it sir. Try reinstalling GV. Then open it. When that prompt comes up again hit Skip this time. Then following the remaining instructions. It should work perfectly after this.
Click to expand...
Click to collapse
I don't know how many times I had to re-install GV on my and my friends' phones before remembering that trying to integrate with Sprint's Visual Voicemail just doesn't work..
fyresoul said:
I don't know how many times I had to re-install GV on my and my friends' phones before remembering that trying to integrate with Sprint's Visual Voicemail just doesn't work..
Click to expand...
Click to collapse
You can integrate, but you might need to go into the actual account (not the app) and make sure that it is set up not to ring to the phone and not the internet number (or whatever that option is). My issue, besides every text message going through GV, was that I couldn't make an international call. I had a credit but it would never go through AND I couldn't make a call without it using GV even when I told it not to. Maybe I should have tried to go into the account to check on that too? LOL I went back to just using GV as my voicemail.
They fubarred this whole integration. In theory it sounded good but update after update they still don't get it.

Incoming Calls aren't going through

This is pretty weird. So, I normally use Google Voice for all of my texts and calls which has worked great up until the past few days. There are no problems with texting, but I've got some issues with calls.
My girlfriend has been pretty annoyed lately because she says I'm not answering my phone, but I haven't gotten any calls, or missed calls. My voicemails still show up and get transcribed however. When I use another phone to call my google voice number It just rings and rings, and then goes to voicemail.
I've done the standard checking of number forwarding etc, and I've made sure that in hangouts its set to ring hangouts when my google voice number is dialed.
So, I figured I would try to call my regular Verizon phone number, and this is what happens:
No ring
"Your call cannot be completed as dialed please hang up and try your call again... etc." "Announcement five switch two dash four five" followed by three beeps and the call ends.
This leads me to believe that it might not be a google voice issue, but could be either a verizon issue or a droid turbo issue.
What do you guys think?
DanielWEWO said:
This is pretty weird. So, I normally use Google Voice for all of my texts and calls which has worked great up until the past few days. There are no problems with texting, but I've got some issues with calls.
My girlfriend has been pretty annoyed lately because she says I'm not answering my phone, but I haven't gotten any calls, or missed calls. My voicemails still show up and get transcribed however. When I use another phone to call my google voice number It just rings and rings, and then goes to voicemail.
I've done the standard checking of number forwarding etc, and I've made sure that in hangouts its set to ring hangouts when my google voice number is dialed.
So, I figured I would try to call my regular Verizon phone number, and this is what happens:
No ring
"Your call cannot be completed as dialed please hang up and try your call again... etc." "Announcement five switch two dash four five" followed by three beeps and the call ends.
This leads me to believe that it might not be a google voice issue, but could be either a verizon issue or a droid turbo issue.
What do you guys think?
Click to expand...
Click to collapse
You've brought up two issues. Something is wrong with your underlying Verizon number, something is wrong with Google Voice. Uncheck all options in Google Voice, then re-check mark the ones you want. Just to make sure.
1) if your Verizon number has been cancelled or is inactive for some reason, then Google Voice will not forward to that phone number. Do you have mobile data when you are out and about on the Verizon network?
2) However, if you have Google Hangouts checked as one of the forwarding locations, then when you are on Wi-Fi at least your phone should still ring or indicate a Google Voice call is incoming, if Hangouts was active? (At home, I hear notifications on my PC at home a few seconds before my cell phone starts ringing, because my Google Talk app on the PC starts beeping.)
3) Try a test. Try forwarding your Google number to some OTHER phone . A landline, a friend's phone. Then, call your Google voice number and see what happens.
I did step 1, no dice.
I have mobile data, it works great. I can also place calls via google voice and my regular cellular network.
I will try forwarding to my girlfriends phone when I get home.
My computer is also hooked up, and rings if it is signed in. I think this is an issue with Verizon. I'm going to call them today.
Edit: Forwarded google voice to my girlfriends phone and it worked fine. Definitely a Verizon problem. I'm on support with them right now.
My old man has this problem now and then too.
I've had issues as well with not getting calls n then I'll receive a notification for VM...not sure what's up, happens from time to time...if someone could shed some light it'd be greatly appreciated, thank you.
---------- Post added at 06:27 AM ---------- Previous post was at 06:27 AM ----------
I use the regular phone btw...
perceptualdoor said:
I've had issues as well with not getting calls n then I'll receive a notification for VM...not sure what's up, happens from time to time...if someone could shed some light it'd be greatly appreciated, thank you.
---------- Post added at 06:27 AM ---------- Previous post was at 06:27 AM ----------
I use the regular phone btw...
Click to expand...
Click to collapse
Not sure about the OP who uses hangouts, but the missed incoming calls using the regular dialer is a known software issue. The solution is to turn on Advanced Calling.
riplayne said:
Not sure about the OP who uses hangouts, but the missed incoming calls using the regular dialer is a known software issue. The solution is to turn on Advanced Calling.
Click to expand...
Click to collapse
Ya I've had it turned off pretty much since it was released cause it made calls have a lot of static and poor quality, because nobody I know has HD calling...
perceptualdoor said:
Ya I've had it turned off pretty much since it was released cause it made calls have a lot of static and poor quality, because nobody I know has HD calling...
Click to expand...
Click to collapse
Yeah, it seems to be the only fix until lollipop (hopefully) solves the issue.
I work for Verizon and it's one of the top known issues for this phone.
riplayne said:
Yeah, it seems to be the only fix until lollipop (hopefully) solves the issue.
I work for Verizon and it's one of the top known issues for this phone.
Click to expand...
Click to collapse
Ya hopefully a software update resolves this...I'm planning on switching to the N6 though, was kinda what I wanted, but it wasn't available at the time. And after testing it out it's perfect for me since I enjoy using custom Roms n being on a completely vanilla device. I was surprised how well I could still do everything one-handed. I experience a lot of texting issues with the turbo too...I don't receive some texts and ppl don't receive some texts I send...and often they send out of order...

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