This is pretty weird. So, I normally use Google Voice for all of my texts and calls which has worked great up until the past few days. There are no problems with texting, but I've got some issues with calls.
My girlfriend has been pretty annoyed lately because she says I'm not answering my phone, but I haven't gotten any calls, or missed calls. My voicemails still show up and get transcribed however. When I use another phone to call my google voice number It just rings and rings, and then goes to voicemail.
I've done the standard checking of number forwarding etc, and I've made sure that in hangouts its set to ring hangouts when my google voice number is dialed.
So, I figured I would try to call my regular Verizon phone number, and this is what happens:
No ring
"Your call cannot be completed as dialed please hang up and try your call again... etc." "Announcement five switch two dash four five" followed by three beeps and the call ends.
This leads me to believe that it might not be a google voice issue, but could be either a verizon issue or a droid turbo issue.
What do you guys think?
DanielWEWO said:
This is pretty weird. So, I normally use Google Voice for all of my texts and calls which has worked great up until the past few days. There are no problems with texting, but I've got some issues with calls.
My girlfriend has been pretty annoyed lately because she says I'm not answering my phone, but I haven't gotten any calls, or missed calls. My voicemails still show up and get transcribed however. When I use another phone to call my google voice number It just rings and rings, and then goes to voicemail.
I've done the standard checking of number forwarding etc, and I've made sure that in hangouts its set to ring hangouts when my google voice number is dialed.
So, I figured I would try to call my regular Verizon phone number, and this is what happens:
No ring
"Your call cannot be completed as dialed please hang up and try your call again... etc." "Announcement five switch two dash four five" followed by three beeps and the call ends.
This leads me to believe that it might not be a google voice issue, but could be either a verizon issue or a droid turbo issue.
What do you guys think?
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Click to collapse
You've brought up two issues. Something is wrong with your underlying Verizon number, something is wrong with Google Voice. Uncheck all options in Google Voice, then re-check mark the ones you want. Just to make sure.
1) if your Verizon number has been cancelled or is inactive for some reason, then Google Voice will not forward to that phone number. Do you have mobile data when you are out and about on the Verizon network?
2) However, if you have Google Hangouts checked as one of the forwarding locations, then when you are on Wi-Fi at least your phone should still ring or indicate a Google Voice call is incoming, if Hangouts was active? (At home, I hear notifications on my PC at home a few seconds before my cell phone starts ringing, because my Google Talk app on the PC starts beeping.)
3) Try a test. Try forwarding your Google number to some OTHER phone . A landline, a friend's phone. Then, call your Google voice number and see what happens.
I did step 1, no dice.
I have mobile data, it works great. I can also place calls via google voice and my regular cellular network.
I will try forwarding to my girlfriends phone when I get home.
My computer is also hooked up, and rings if it is signed in. I think this is an issue with Verizon. I'm going to call them today.
Edit: Forwarded google voice to my girlfriends phone and it worked fine. Definitely a Verizon problem. I'm on support with them right now.
My old man has this problem now and then too.
I've had issues as well with not getting calls n then I'll receive a notification for VM...not sure what's up, happens from time to time...if someone could shed some light it'd be greatly appreciated, thank you.
---------- Post added at 06:27 AM ---------- Previous post was at 06:27 AM ----------
I use the regular phone btw...
perceptualdoor said:
I've had issues as well with not getting calls n then I'll receive a notification for VM...not sure what's up, happens from time to time...if someone could shed some light it'd be greatly appreciated, thank you.
---------- Post added at 06:27 AM ---------- Previous post was at 06:27 AM ----------
I use the regular phone btw...
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Not sure about the OP who uses hangouts, but the missed incoming calls using the regular dialer is a known software issue. The solution is to turn on Advanced Calling.
riplayne said:
Not sure about the OP who uses hangouts, but the missed incoming calls using the regular dialer is a known software issue. The solution is to turn on Advanced Calling.
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Ya I've had it turned off pretty much since it was released cause it made calls have a lot of static and poor quality, because nobody I know has HD calling...
perceptualdoor said:
Ya I've had it turned off pretty much since it was released cause it made calls have a lot of static and poor quality, because nobody I know has HD calling...
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Yeah, it seems to be the only fix until lollipop (hopefully) solves the issue.
I work for Verizon and it's one of the top known issues for this phone.
riplayne said:
Yeah, it seems to be the only fix until lollipop (hopefully) solves the issue.
I work for Verizon and it's one of the top known issues for this phone.
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Ya hopefully a software update resolves this...I'm planning on switching to the N6 though, was kinda what I wanted, but it wasn't available at the time. And after testing it out it's perfect for me since I enjoy using custom Roms n being on a completely vanilla device. I was surprised how well I could still do everything one-handed. I experience a lot of texting issues with the turbo too...I don't receive some texts and ppl don't receive some texts I send...and often they send out of order...
Related
Every time my wife calls she says she can't hear me for perhaps 2-3 seconds after I think the call has connected.. My previous phone did not do this, but the Nexus One does.
Anyone heard of this, and have any suggestions? I have Google Voice call on by default, but she's calling my cell number so I don't think it'd affect anything. As far as I can tell, the call is connected, but she can't hear me say anything for several seconds. I usually wind up going "Hello? Hello? Hello?" and she finally answers.
Glad to see I am not the only one this happens to..well not glad but i just hope this means its not just my phone.
I know when they call one of my numbers (either Google Voice or Cell Phone # not sure which) it says incoming call from <Name> press 1 to answer and press 2 to send to voicemail
@sandtiger
this is from google voice it is a filter setting you can change by going to to the setting on the google voice website.
But this is a different issue (im assuming) then the OP
Blueman101 said:
@sandtiger
this is from google voice it is a filter setting you can change by going to to the setting on the google voice website.
But this is a different issue (im assuming) then the OP
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Click to collapse
Yeah, I think I muddied the waters mentioning Google Voice, but these are calls directly to me cell number..
I might try disabling Google Voice just for S&G just to see what happens.. Seems when I place calls, they're connected when I expect them to be, but the delay could be more critical when answering.
I haven't yet, but going to try calling myself from my work phone to see what kind of delay I'm hearing.
I am having this problem also...did you ever find a solution?
Using BT headset by any chance?
In that case, it's normal.
Nope, no headset. Just the phone.
I need to test some more, but I think this has gone away for me.. Delay answering, plus the other party was "dropping out" often, ie: if it got quiet on their end, their voice disappeared entirely, and sometimes faded in or out while doing so.
Only thing I've changed is I disabled Google Voice as being my default call method, but this thread is about answering calls so I doubt it matters, especially since the calls were directly to my cell number not my GV number.
I might turn GV back on the way I had it and test some more, but maybe it was something weird with AT&T?
Im noticing this problem too, both on 2.1 and 2.2.
It seems to be a problem specific to AT&T N1's.
I also experience this. I've adjusted to swiping the answer button, pausing, then saying "Hello." I typically pause about 0.75 or 1 full second, and rarely do I need to do it longer.
The opposite seems to be true of the vibrate-on-connect feature: about 1 second after the person picks up, then the phone vibrates in my hand. How is that useful?! =P
Any one having trouble getting there Google voice to work on the captivate
Sent from my SAMSUNG-SGH-I897 using XDA App
No problems here, working great.
Mine works great, although it took me FOREVER to get it to work correctly and set up.
Also I notice the speaker volume when trying to play messages through speaker phone is horribly low.
Yeah I had problems at first. I got a phone number with my name in it, but it didn't have a location and no one could call me. I had to pay 10$ to switch my number to a local one but its all good now.
Also, doesn't make calls on my wifi b/c internet keeps dropping, but I don't blame it. My wifi sucks.
You have to go on the google voice website and activate it
Sent from my SAMSUNG-SGH-I897 using XDA App
smeltn said:
Mine works great, although it took me FOREVER to get it to work correctly and set up.
Also I notice the speaker volume when trying to play messages through speaker phone is horribly low.
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Click to collapse
Same here, the message volume is so low you really cant hear it. Other than that everything works for me.
Wrong person when hit voice mail...
I've posted this question in Google's Help area, but I almost never get replies on messages there. Trying here.
When someone forwards to voicemail (Google VM), the recorded name that plays is not mine. I have recorded my name again; played it back on the WEB, and it is me; but if I dial my phone and go to VM it is a different person that says the recorded name. To answer the first obvious question, I am sure we are using the right number
I did see in the Google help section that someone fixed that problem by disabling Google Voice on their phone and re-enabling it.
Interestingly, I do have the Voice Mail Carrier in my phone set to 'My Carrier', which would be AT&T. I"m not sure of the significance of changing that. My presumption is that if it rings long enough it may go to AT&T voice mail instead of Google Voice mail. But in the end, I don't believe that has anything to do with my problem.
But even though I don't think this is part of my problem, I did try to set in my phone to send voice mail to Google Voice. When it went to the network it comes back with message "Voicemail number change unsuccessful. Please contact yoru carrier if this problem persists."
I guess if I can come up wiht correct settings that will be helpful. Everything I find in the Google help for setup is about setting it up on the web, and not the phone.
Later I found that you can enable/disable Google Voice Mail on your phone from the Google Voice Mail web site by dialing numbers into your phone. I have tried that twice now, and it still is playing the wrong name . ( I am confused about the setting mentioned above on the phone).
So, any suggestions on clearing up this problem?
smeltn said:
Mine works great, although it took me FOREVER to get it to work correctly and set up.
Also I notice the speaker volume when trying to play messages through speaker phone is horribly low.
Click to expand...
Click to collapse
AGREED! I can't stand the volume of the voicemail!!!
On my post for my problem(above a couple posts), from Google Help Group, I had someone select it as "Answered", and pointed it to a long list of questions, but no answer. I think they must be trying to rack up "I answered it" points or something.
GV seems to be pretty buggy. I may abandon it.
Well, I find using Google Products can be very frustrating. Zero support from Google, and if it is something the community has no idea how to fix, you are SOL.
Not getting any answers on this anywhere.
I had the same problem when setting up my Aria, before I got my Captivate. It would not change the forwarding numbers. I had to change the forwarding number manually on the phone. Settings > Call Settings > Voice Calls > Call Forwarding. (When I got the Captivate I did not have to set up again, AT&T stores the forwarding settings) It also took me a while to get it straight between the difference of the number I forward to, and the number I call when I want to listen.
All in all I thought the Google Voice was a pain to set up, and not as easy to set up as I expected for a Google product. But it does offer features that the iPhone Visual Voicemail did not, like transcribing the message, etc.
I actually would like to use some of the features. But I am pretty frustrated with the bugs. Well, at least, this one bug that I can't get an answer on.
Another bug I experienced, assuming I understand correctly, is that if a 'known' contact calls, it won't ask for the name. But I found the same contact calling me during testing would experienced inconsistently that it would, or would not ask.
If I can just get the darned other person's name from being played when it goes to VM, I'll be able to experiment more.
Oh, one other thing that is happening. Today, I called my Google number, just to see if it had possibly corrected itself. Interestingly it also ran my home phone too, which I had turned off.
So, it just seems not ready for prime time.
delete
This is a known GV issue across devices, I know people have had this problem on the S3, so no it's not your rom.
Sent from my S3 on Sense 5 (you jelly?)
This is not only an issue with gv, this happens from android to android or from android to iPhone regardless of having or using gv. I tested with other android phones, I phones, and multiple SMS apps, anything after the @ is dropped for some reason
I set up G Voice integration, and now when i get a call and my laptop is logged into Gmail, the call rings on the computer first, and only at the end does it ring on the phone. Is there any way to disable this, and have it just ring on the phone only... Or is this a by-product of having my Sprint number as my G Voice #? I unchecked forward to Google Chat in my G Voice settings on the laptop...
Also, what happens if i do answer via Google Chat on the laptop? Haven't tried that yet lol
yogi2010 said:
I set up G Voice integration, and now when i get a call and my laptop is logged into Gmail, the call rings on the computer first, and only at the end does it ring on the phone. Is there any way to disable this, and have it just ring on the phone only... Or is this a by-product of having my Sprint number as my G Voice #? I unchecked forward to Google Chat in my G Voice settings on the laptop...
Also, what happens if i do answer via Google Chat on the laptop? Haven't tried that yet lol
Click to expand...
Click to collapse
If you do answer through Google Chat it will not ring on your phone and it will use your speakers and your mic to answer the call. You will literally answer the call on your laptop.
dsk00185 said:
If you do answer through Google Chat it will not ring on your phone and it will use your speakers and your mic to answer the call. You will literally answer the call on your laptop.
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Click to collapse
Interesting, i might have to try that next time. I guess there is no way i could get charged for that?
Also, if i close my Gmail window when i leave the house, it will ring on my phone like normal? I have the box checked to forward calls to my Sprint phone..
yogi2010 said:
Interesting, i might have to try that next time. I guess there is no way i could get charged for that?
Also, if i close my Gmail window when i leave the house, it will ring on my phone like normal? I have the box checked to forward calls to my Sprint phone..
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Click to collapse
Correct. It can be a little startling at times, but for the most part the Google Voice/Sprint integration works pretty well. I believe Cyanogenmod is working on a system-level Google Voice integration for receipt/sending via the stock messaging app, but if you can't wait, there's also a good AOSP-styled app called Messaging + Google Voice on the Play Store. I haven't tried it for a while (there was an annoying duplication bug where you'd receive messages twice in the app-- once over carrier, once over Google Voice, but they told me it'd be fixed soon).
Yeah, I'm pretty happy with the integration so far. I'm fine with texting the way it is, i think, because with the integration i already text thru the stock messaging app? And i like receiving texts to that number on my other phones thru the Google Voice app.... I prefer to know where the text came from lol.
yogi2010 said:
I set up G Voice integration, and now when i get a call and my laptop is logged into Gmail, the call rings on the computer first, and only at the end does it ring on the phone. Is there any way to disable this, and have it just ring on the phone only... Or is this a by-product of having my Sprint number as my G Voice #? I unchecked forward to Google Chat in my G Voice settings on the laptop...
Also, what happens if i do answer via Google Chat on the laptop? Haven't tried that yet lol
Click to expand...
Click to collapse
The reason this happens is that Google Voice rings all associated devices, but the ones that are on a faster connection ring first. The computer's network connection is loads faster than Sprint's cell connection. Note that Springs 3/4G is not involved in this comparison.
rougegoat said:
The reason this happens is that Google Voice rings all associated devices, but the ones that are on a faster connection ring first. The computer's network connection is loads faster than Sprint's cell connection. Note that Springs 3/4G is not involved in this comparison.
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Click to collapse
does this mean that calls are still coming in to the phone thru the cellular phone network, and not data? because that would be one concern for me, as i would think that a cellular phone network would be more reliable than a cellular data network. i could be wrong tho.
and how about with regards to texting... are they still coming over the phone network and not data?
thanks for the info guys! you probably know more than is shared on the Google Voice site itself.
yogi2010 said:
does this mean that calls are still coming in to the phone thru the cellular phone network, and not data? because that would be one concern for me, as i would think that a cellular phone network would be more reliable than a cellular data network. i could be wrong tho.
and how about with regards to texting... are they still coming over the phone network and not data?
thanks for the info guys! you probably know more than is shared on the Google Voice site itself.
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Click to collapse
Yes. Phone calls still go to the cellular network, but it is a much slower send than what the internet gets. Same goes for texting from your phone.
You're phone acts as usual, but your computer has a faster connection so it'll get those things first.
rougegoat said:
Yes. Phone calls still go to the cellular network, but it is a much slower send than what the internet gets. Same goes for texting from your phone.
You're phone acts as usual, but your computer has a faster connection so it'll get those things first.
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Click to collapse
ah ok, and do you notice that it takes an extra few seconds to send a call from the phone, after enabling integration, or is it my imagination? maybe it has to get routed somehow?
I've experienced a couple of problems recently and I'm not sure if it's a bug or something they changed with the last update. I'm on 4.4.2 with Sprint.
Previously, when I tried to call a business (i.e. "Call Pizza Hut"), it would find it via Google Now and make the call. Recently, I've noticed that if the business is not listed in my contacts, it will try to call one of my contacts.
Also, if there's a contact with more than one phone number, it used to give you a prompt to confirm whichever number you're trying to call. Now, it just calls the default number.
Has anyone else noticed this and do you know of a fix?
clankfu said:
I've experienced a couple of problems recently and I'm not sure if it's a bug or something they changed with the last update. I'm on 4.4.2 with Sprint.
Previously, when I tried to call a business (i.e. "Call Pizza Hut"), it would find it via Google Now and make the call. Recently, I've noticed that if the business is not listed in my contacts, it will try to call one of my contacts.
Also, if there's a contact with more than one phone number, it used to give you a prompt to confirm whichever number you're trying to call. Now, it just calls the default number.
Has anyone else noticed this and do you know of a fix?
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Click to collapse
Unfortunately, I have the same exact issue on Republic Wireless (Sprint MVNO) 4.4.2 and haven't found a solution....
Strangely, the issue seems to come and go. Additionally, the voice recognition is WAYYY off....it will try to call a contact that doesn't even sound like who I'm trying to call.
My solution is to instead, turn the screen on, then hit the microphone icon (top right corner). From there if you say "Call Pizza Hut", it seems to work 100% of the time.
I agree that the issue is quite irritating. Hopefully a future update to Touchless Controls fixes this.
It will be interesting to see if those on later android versions also experience the same issue...
Are you also experiencing the 2nd problem?
Voice recognition doesn't seem to be an issue for me.
clankfu said:
Are you also experiencing the 2nd problem?
Voice recognition doesn't seem to be an issue for me.
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Click to collapse
Nope, just confirmed -- tried to call a contact with 2 numbers in phonebook (cell & home) and the phone responded:
"I found two matches. Say the name after you hear the one you want to call. 'Person' home. 'Person' cell."
samwathegreat said:
Nope, just confirmed -- tried to call a contact with 2 numbers in phonebook (cell & home) and the phone responded:
"I found two matches. Say the name after you hear the one you want to call. 'Person' home. 'Person' cell."
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Click to collapse
Yea, that's what mine used to do. Now it just calls the top number.
I'm starting a new thread for this as it looks like the original update thread is not the best place to ask. As with other Turbo owners, the recent update broke my phone's ability to use Google Voice for my voicemail. Anyone know of a fix for this? Thanks in advance.
Yep, this happened to me as well. My only solution was to uninstall it, then reinstall, and go through the process of setting it up again. I also deleted it off of the Google Voice web interface as well. When you re-add it they ask you to confirm it, then you go through a few steps which involves dialing a string of numbers to set it all up again. I had no voicemail for a couple days before I realized it was broken. Can confirm it is working again after starting from scratch on the setup.
Just noticed the issue when I read about it here. I uninstalled Google Voice from my device and then reinstalled it and reconfigured. Seems to work now...
Thank you both! Works fine now.
I just had to reforward it with *71.
Not a problem.
I've done the forwarding and set up thru google voice, then opt in for Hangouts to manage it
Enabling Advanced Calling gets rid of any call forwarding you set up. That's why your voicemail stopped working. All you should have to do is set up your call forwarding again and it should work.
As a side note, disabling Advanced Calling also resets call forwarding. VoLTE doesn't work great for me, as I don't have a reliable LTE signal at home. So, I disabled it and discovered my old calling forwarding settings didn't come back.
I have GV "working" again....however, when a number is forwarded to GV (because I choose not to answer), it rings FOREVER before GV picks up. It used to be an immediate pickup prior to the update.
This is still an issue for me, I keep reforwarding my calls and they don't stay forwarded. It seems like it's just a couple hours before it resets.
crashcarstar said:
This is still an issue for me, I keep reforwarding my calls and they don't stay forwarded. It seems like it's just a couple hours before it resets.
Click to expand...
Click to collapse
Are you turning off Advanced Calling? That will reset it.
adrynalyne said:
Are you turning off Advanced Calling? That will reset it.
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Click to collapse
No.
FWIW I just signed up to Verizon and got a Droid turbo for myself and a note 4 for my fiancé. I couldn't get Google voice to configure at all, on the Note it works flawlessly. So now I have a note. The techs there were obviously baffled. I'd still have the turbo if it wasn't for lack of GV.
Clear data/cache and reinstall/reconfigure. Haven't had any problems since I did that after the update. Didn't have any problems before the update either.
No one likes to use the hangouts for Google voice? Download the hangouts dialer and you're all set. Oh, go to settings and select ring this device for calls.
How I was doing it was I set GV to to make and answer all calls. It'll attempt to ring then give up. I'm going back to Verizon tonight. I like the Note 4 but it is pretty big. The only thing other than the turbo that I like is the Xperia z3v. I don't mind the incrementally weaker hardware paired with a 1080p screen. Waterproof is also a big plus.
gordonzhao said:
No one likes to use the hangouts for Google voice? Download the hangouts dialer and you're all set. Oh, go to settings and select ring this device for calls.
Click to expand...
Click to collapse
I only use it for Voice Mail
what phone number do i put in for call forwarding my Verizon # or my Google Voice # ? I tried to just uninstall Google voice but it still isn't working, im not sure what i should try next?
1barlog17 said:
what phone number do i put in for call forwarding my Verizon # or my Google Voice # ? I tried to just uninstall Google voice but it still isn't working, im not sure what i should try next?
Click to expand...
Click to collapse
You want to put your google voice number.
See this thread for more info: http://forum.xda-developers.com/droid-turbo/general/fix-google-voice-forwarding-advanced-t2980980