Hi guys,
I'm looking for any details of a Tilt repair center that might be able to repair my tilt. I previously bought it off eBay and the seller is not replying to my emails for procedures on how to get it repaired, so assume that this is not a warranty claim and that I'll be shelling out for all costs associated.
Does anyone have any suggestions?
Btw, this is in regards to the battery consumption problem detailed in this thread: http://forum.xda-developers.com/showthread.php?t=371734&page=16
Thanks.
I'm on the same boat, bought it off ebay, denied the warranty from Squaretrade and don't know if ATT will cover my problem. I haven't tried yet but i will... i'll tell them something like i recieved it as a present from a relatvie who bought it from an ATT store with no contract.
I'd suggest going to an ATT store and trying your luck, if they deny to repair it for you then head over to pocketpctechs.com. I know they repair pda's. Or you could directly call HTC USA, get their number from their site, or call ATT customer service and see if they can give it to you.
The battery drain problem seems software related and not hardware (atleast in my case)
have you tried changing your radio?
I'd love to goto an AT&T store but unfortunately I'm all the way in Australia. Let us know how you go with trying to claim directly from AT&T with no paperwork. I'm hoping they have an internal register of serial numbers/imei's that they can refer to when determining whether items are still under warranty or not.
In regards to the software issue; I've upgraded to all different roms and radios but none of them seem to turn the battery consumption down below 130mA in standby. I've even disabled all commuications items and left the today screen empty but no joy.
Ok here is my problem!
I have purchased a used Tytn II and it has some problems!
I sent it in for repair (still under warranty) 3 times and they told me they have fixed the problems, but the problems are still there!
I finally asked for a replacement device and they told me that they never replace phones, no matter what the problem is!
Here are the problems I have with my phone:
It loses connection ever so often, it turns off and on (restarts) and it sometimes tells me that there is no sim card, even tough the sim card is present and functioning!
My question is, how can I convince them to give me a new phone?
Becouse it is apparent that they are unable to fix the problem!
The warranty is going to expire soon!
Please I would be glad if someone could give me some suggestions!
Any suggestions at all!
Well you can try going up the chain, or filing a report with a company like the Better Business Bureau.
You can also try and see if there is a Rom update or one of the cooked roms that you can install here that might fix the problem... or even another radio.
Sometimes, and more often then not, those problems are caused by software then hardware.
If you do decide to try another radio or rom, make sure you read through the Wiki first. IF you do this and dont read through the instructions first, you can ruin your phone.
I don't know who your carrier is, but there is a one year warranty with at$t. Unless it is carelessness. i.e. LIberal application of oil.
but like the previous poster stated, more than likely it is software. Please provide a little more information. What rom, radio and apps do you have installed?
the IMEI is changed but i don't know why!
the original IMEI is 35175xxxxxxxxxx but now 004900xxxxxx0000.
WHO can tell me [email protected]@
now i can't download the Apps successfully from Android Market.
when i click the apps, they will just present "start downloading..."
yet, it won't install the apps.
i just back home from samsung customer service centre.
the staff told me that i was changed the software of the main board of the phone.
if i wanna fix the phone, i need to pay (2000 hong kong dollars ~ 255 US dollars) to change the main board and to wait more than one month.
WHO can really help me!!!
I don't want to pay.so expensive!!
Can I fix the problem??
i need your hands!!!!!!!!!!!!!!
Did you install Froyo?
Nothing you can do. However, if you only ever used kies for updates, they shouldn't be able to do that. But your phone is under warranty, so the charge is a bit funny (there might be a charge, but it shouldn't cost THAT much)
He most likely installed froyo beta, do a search as theres a few threads and fixes for it.
AllGamer said:
Did you install Froyo?
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Click to collapse
no!
I haven't install Froyo
andrewluecke said:
Nothing you can do. However, if you only ever used kies for updates, they shouldn't be able to do that. But your phone is under warranty, so the charge is a bit funny (there might be a charge, but it shouldn't cost THAT much)
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IMEI is changed so the warranty will cancel automatically.
The only time i've seen when people got their IMEI switched is when they installed the leaked ROMs from Korea
if you didn't do it, then some body else did, or your got might have been swapped when you didn't noticed or something along the line
the IMEI doesn't change on its own, there is no download able android market software that can do that, as it's againts the law to begin with, and 2 it voids the warranty, and 3 you can be charged of criminal theft for cloning somebody else IMEI etc, etc
so yeah, thes no way that was done via download able software
it had to be plugged in to a computer usin Odin or something along the line, or maybe Jtagged to be able to change that sort of thing
Did you buy the phone from some body else?
so today i went to the AT&t store to get a new captivate because my captivate's gps was not working.
When i asked for a new one they said that their store does not support the warranty system and so i had to go to a store in downtown(app. 30min) to ask for a new one.
they also gave me a "AT&T DEVICE SUPPORT CENTER REFERRAL FORM" which has a least of phones under warranty and all that other stuff.
they told me to call 1-800-801-1101 and that they will try trouble shooting and if that doesnt work they will send me a new phone.
I am currently on stock with nothing touched.
Is it safe for me to call the number?
and for people with experience, do you think that calling easier and more convenient then going to a store 30 min away?
i use to work for att what u went into is a authorized retailer so they cant do that an actual att store might. i know there are warranty centers too and when u call that number and after they trouble shoot they will give u the option of them sending u a new or taking it to that warranty center. u can dial a certain number on ur phone that will be directly to att and be free of mins instead of that 1 800 number and charging u mins i cant think of it but i think its 611 so if u call it and talk to them they will transfer u over to warranty i think.
I got 2 replacement cappy from service center. Everytime before i walk out with the replacement i asked them if i can exchange the phone if gps sucks compare to a working cappy. Both time the rep told me no problem. This may be a ymmv thing. But You can just use the random shut down execuse, it's a known issue that they cant denie to replace your phone. It's hard to check on spot also. I would say making a call vs walk in is just depends on if u want to wait for the shipment.
I called the number and they really didnt help at all... They just said updating to 2.2 would fix it.. Which it didnt..
Anyway im going to the warranty center on sunday so hopefully i'll get a new cappy!
Sent from my Galaxy S captivate
they usually do that making u upgrade and crap but if u call back in and tell them u did and still dont work they cant deny it. if ur close to a service center thats the best way. my closest one is like 40 or 50 miles away
Long story short, my first HTC One had dead pixels so I warranty exchanged it. Stupidly, I assumed T-Mobile would factory reset my phone before selling it as a refurb, but no. A few days ago, I started getting random instant uploads on my Google+. Then, my Facebook was locked due to account activity in MEXICO (also where the photos were located), and now, I checked my Gmail, and there are sent messages to random people I do not know. I have changed my passwords, but what I'm wondering is, can T-Mobile really get away with this? They took a phone they knowingly know was defective, did not even turn it on to look at it or reset it, and sold it (or gave it) to some guy in Mexico.
What can I do? Who knows what sensitive information that person took? Obviously, since they've been using my account, they couldn't possibly think they were using their own account. T-Mobile is not open for customer support until the morning, but I'm FREAKING OUT and absolutely furious that something like this was allowed to happen.
first of all that really sucks that that happened. i cant imagine what that other person in "mexico" could have taken from your personal info wise....
i would call them and see what happened. make sure to also monitor your credit. you never know what they could have taken.
that is a pretty ridiculous breach of private info if you ask me
I feel bad for you that this happened. But really you should have done the factory reset before you sent it back. There is no way I would send my phone without doing this
Sent from my SGH-T999 using xda app-developers app
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck.
aznxk3vi17 said:
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck. And thanks, everyone, for calling me stupid.
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Go for it and let us know what happens. Expect to speak with a supervisor, because a normal employee most likely legitimately won't be able to help your situation. Know what you're going to ask them for (compensation or whatever it is you're looking for).
I know that at AT&T, they reset your device when you exchange it.
Thread cleaned
No reason for calling anybody stupid. It might have not been the best idea, but still we can keep a civilized tone here.
cheers
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
aznxk3vi17 said:
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
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Click to collapse
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
cschmitt said:
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
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Click to collapse
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
Product F(RED) said:
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
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Click to collapse
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
aznxk3vi17 said:
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
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Click to collapse
I don't think changing your password back would work. You don't need a SIM card in the phone for it to work. It needs any data connection (e.g. Wifi).