Hi guys,
I'm looking for any details of a Tilt repair center that might be able to repair my tilt. I previously bought it off eBay and the seller is not replying to my emails for procedures on how to get it repaired, so assume that this is not a warranty claim and that I'll be shelling out for all costs associated.
Does anyone have any suggestions?
Btw, this is in regards to the battery consumption problem detailed in this thread: http://forum.xda-developers.com/showthread.php?t=371734&page=16
Thanks.
I'm on the same boat, bought it off ebay, denied the warranty from Squaretrade and don't know if ATT will cover my problem. I haven't tried yet but i will... i'll tell them something like i recieved it as a present from a relatvie who bought it from an ATT store with no contract.
I'd suggest going to an ATT store and trying your luck, if they deny to repair it for you then head over to pocketpctechs.com. I know they repair pda's. Or you could directly call HTC USA, get their number from their site, or call ATT customer service and see if they can give it to you.
The battery drain problem seems software related and not hardware (atleast in my case)
have you tried changing your radio?
I'd love to goto an AT&T store but unfortunately I'm all the way in Australia. Let us know how you go with trying to claim directly from AT&T with no paperwork. I'm hoping they have an internal register of serial numbers/imei's that they can refer to when determining whether items are still under warranty or not.
In regards to the software issue; I've upgraded to all different roms and radios but none of them seem to turn the battery consumption down below 130mA in standby. I've even disabled all commuications items and left the today screen empty but no joy.
Related
Okay, apparently I have turned one of my co-workers cell phones into a paperweight. But, it is a nice looking paperweight if that is any cancellation.
We converted two 8125s to Summiters latest ROM (great job by the way) with no problems. Now, these two can access our corporate mail near perfectly via ActiveSync. No more need for that lame Xpressmail stuff. Both of the successfully converted phones were bought within days of each other and received by our local Cingular store in the same shipment (both have a Sanyo battery). The paperweight was bought about a month ago (different shipment but same store) and it has an older series serial number and a Celxpert battery. Not that any of the battery information or serial number had anything to do with the death of the third device, but I thought I would throw it out there for anyone that is on the fence about phlashing theirs.
Has anybody come up with a sure-fire, wiz-bang way to get rid of the Data Crashes error? I have tried locking, unlocking, phlashing to old, phlashing to the new - nothing works. Any thoughts by any of the experts that have gotten thiers to work would be appreciated.
Thanks,
Brickmaker
I've searched the forums on death, loked up, "red light of death" and "radio", and not found a similar posting to this in the Kaiser forums. The closest I found was in the Hermes forums:
http://forum.xda-developers.com/showthread.php?t=349461&highlight=lockup
So if something like this is already posted, please be kind in pointing it out to me -- I looked.
Basically, similar to Hermes, my Tilt started losing radio ability around the 15th of December -- about the time I used GPS on it for about 1.5 hours straight. Symptoms began as a failure to receive calls, then a failure to be able to send them. At some point I still had internet connectivity, but then that went out completely, too.
I tried several soft resets, and that did not solve the problem. So I backed everything up and hard reset. No dice there, either. I then took my Tilt to a local AT&T store; after switching out the SIM, they directed me to the AT&T warranty number (my Tilt was purchased 10/10/2007). I called the warranty number, and they directed me to a repair site within 25 miles of me. I went there, they tested it, confirmed that it would need to be replaced under warranty and then told me that they don't stock them.
Bottom line is that AT&T warranty service sucks -- I can't get a replacement phone until Wednesday, January 2nd (normally it would be 24-48 hour replacement, but New Years interrupted that). Of course, I do not find it reasonable to pay $400 for a phone and then not be able to get an immediate replacement when the sucker craps out -- assuming supplies on hand (which the original store had!)
Anyway, in case any of you also experience this (the breaking phone, not the poor AT&T service -- I assume everyone will experience that, eventually), here are my phone's particulars:
ROM version: 1.57.502.2
ROM date: 08/25/07
Radio version: 1.27.12.11
Protocol version: 22.45.88.07H
The phone has about 21+ hours of calls through it, too.
So now I am using my old XDA IIs with a cracked screen so I can have a phone at all... And am waiting on Wednesday to hurry up and get here so I can go back to using a Tilt. And I am really hoping that the refurbished unit I get is in as good of a shape as the one I am returning.
Has anyone heard of this before?
One month ago I bought an unlocked TyTN II to be used with my current number from AT&T.
The phone worked to an acceptable quasi-average performance in the US (NorthWest and NorthEast). Few days ago I traveled to Miami, Florida and the phone lost contact with the AT&T network.
Later I find your Forum where I could find a partial solution. After several trials and errors I installed the following HTC ROM version 3.28.405.0 WWE (Radio Version 1.66.17.56 and Protocol Version 25.83.40.02H)
This particular ROM worked in my phone because you can select the Network Band (the AT&T versions do not have this option): here I manually selected the band GSM avoiding the phone to automatically switch to 3G. For some reason any of all the ROM versions in this phone loss the Network connection when it goes to 3G . Only the ROM versions from HTC has a software piece that allows forcing the manual selection of the GSM band.
Of course, this is not “the solution” because I would like to use this phone with 3G and more.
Anyone has had this problem and found any solution?
There is a well-known problem of early Kaisers having a hardware defect and the 3G radio dying. Mine was included in the lot. Return to service was required and the mainboard had to be exchanged under warranty if still valid, which was usually the case as it happened relatively early in the product's life. Reports of it are getting rare now as most of the faulty ones have been fixed, and newer ones were corrected.
I don't have the link to the thread collecting most of us doomed users anymore, but could try digging it. Search might help you.
The common fault was that in 3G mode the device would show network bars, but would not be reachable when called, and when trying to call it would just drop.
HTC-US Resolved my Problem
I owned this information to this forum:
After many workarounds and trials/errors, I called to HTC-US explaining my problem with my TyTN II.
They worked in following way:
1. I sent them, to my cost, the phone (they asked to send only the phone without battery, back cover and SIM)
2. They took in deposit the information of my credit card just in case they needed to use it for a payment if the repair is out of the warranty. If this were the case they would inform me the amount and I had to decide to make the repair and pay the charge or not to make it.
They told me that they had to change the phone main board: I believe that everyone who has a similar problem like mine (bad or not connection to the 3G network and sluggish touch screen) should contact HTC-US to Customer Care Department, 1-888-617-1113, M-F 9AM - 6PM EST.
In my case the phone was in warranty (although I flashed the Hard SPL in the phone, but the hardware was untouched). Therefore, I had to pay…zero. And they returned my phone in just 4 business days.
My phone is working very good, always connected showing an H indicating the use of a HSDPA network.
The cost of the solution was $ 20 by the FedEx service to send them the phone. Good deal.
updated to new version, i get an error message "Phone Model Not Found" 'My Account application is designed only for T-Mobile Android supported phones. We're working on a solution for unsupported phones.'. is anyone getting this? my phone is rooted and running Cyanogen ROM. called TMobile and they could not resolve this issue.
Try removing app reboot and reinstalling? Haven't heard of this problem and mine works fine..
Same issue CM 3.9.2
i called TMO and they told me to uninstall and reinstall. same problem. I didn't have the guts to tell the Tmo rep that my phone was rooted...so they could not resolve this issue..though my friend who works for TMo says they don't care if your phone is rooted...i might just give them a call tomorrow again..
Umm, not reccomended, I talked to a customer svc rep on my 4th warranty swap and to try to bypass all t he retarded troubleshooting told him id reverted it back to rc 29 to try to fix it.... he took that to mean id rootesd it and started the process of voiding my warranty... :-((( I immeadeatly asked to speak to a supervisor and told him id only reloaded the stock rc29 rom and that in no way an official firmware should touch my warranty he aggreed and told me they'd be explicitly checking my phone for 3rd party mods..... I wasn't an happy panda....
On another incident I spoke to a much cooler rep and mentioned installing an app id found here on xda, he immeadeatly warned me 3rd party mods void my warranty and I clarified by saying it was only an application not a ROM....
Maybe I get the dickheads or my call center is just on the watch for it or what I had a t-mo store assoc. Tell me that no software ROMS firmware etc could void the warranty, only hard mods eg. Opening the phone
This problem is discussed extensively in this thread along with some potential fixes.
http://forum.xda-developers.com/showthread.php?t=542317
i got this to work.
ESKIMOn00b said:
Maybe I get the dickheads or my call center is just on the watch for it or what I had a t-mo store assoc. Tell me that no software ROMS firmware etc could void the warranty, only hard mods eg. Opening the phone
Click to expand...
Click to collapse
Throw them off their game by asking which Primus article or Streamline path indicates that a flashed ROM will void your warranty. Seriously - I know of no such policy. Of course, maybe I'm just to generous. You tell me what I want to hear and I'll send out a phone (assuming I know it not to be a stupid problem like no memory left on a blackberry, etc)...
But seriously I keep hearing on forums like this people talk about voiding your warranty with rooting, but I don't see anything in policy. I'd like to know if anyone has ever been charged the $100 OOW fee due to a rooted phone?
Hi all,
Have a question for you. Bought a used S8 off of a guy on the internet awhile back. Phone worked fine for a few weeks, but now has developed a problem where it claims no service and as such there is no data/calling/texting. Factory resets sometimes do or don't fix this issue. If it is fixed with a reset, it reoccurs within some hours. I have sent this in five times to Samsung. It has been out of my possession for weeks and weeks with the constant shipping back and forth. It is currently being shipped back to me. I assume in a not-fixed state. The service center people can't replicate the issue because it magically doesn't occur when they run their suite of tests on the device. As a result, they literally do nothing to the phone and also won't replace it. What is the chance I could go into a T-Mobile store and have it replaced? Thanks for your time.
Deepcoiler said:
Hi all,
Have a question for you. Bought a used S8 off of a guy on the internet awhile back. Phone worked fine for a few weeks, but now has developed a problem where it claims no service and as such there is no data/calling/texting. Factory resets sometimes do or don't fix this issue. If it is fixed with a reset, it reoccurs within some hours. I have sent this in five times to Samsung. It has been out of my possession for weeks and weeks with the constant shipping back and forth. It is currently being shipped back to me. I assume in a not-fixed state. The service center people can't replicate the issue because it magically doesn't occur when they run their suite of tests on the device. As a result, they literally do nothing to the phone and also won't replace it. What is the chance I could go into a T-Mobile store and have it replaced? Thanks for your time.
Click to expand...
Click to collapse
Normally in order for T-Mobile to exchange the unit, they would need to access the original buyer's account and see the warranty status. I first thought your phone's IMEI could have been blocked by T-Mobile, but you mention that after factory reset it works sometimes. Use T-Mobile's IMEI checker website and see what it shows you. https://www.t-mobile.com/verifyIMEI.aspx If you phone is unlocked, try another sim card, from another provider such as AT&T.
Charkatak said:
Normally in order for T-Mobile to exchange the unit, they would need to access the original buyer's account and see the warranty status. I first thought your phone's IMEI could have been blocked by T-Mobile, but you mention that after factory reset it works sometimes. Use T-Mobile's IMEI checker website and see what it shows you. [SNIP, can't even quote links, apparently] If you phone is unlocked, try another sim card, from another provider such as AT&T.
Click to expand...
Click to collapse
I was just assuming it wasn't blocked since it works on and off, but yeah, that site is telling me it is blocked on their network. Thanks. Guess this was a complete waste of money.
Deepcoiler said:
I was just assuming it wasn't blocked since it works on and off, but yeah, that site is telling me it is blocked on their network. Thanks. Guess this was a complete waste of money.
Click to expand...
Click to collapse
I believe there is a chance that T-Mobile might unblock it depending on why it was blocked in the first place.