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Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
The day is not over for them as I was notified at 9 or 10PM the day mine shipped. I would email Richard again and just ask if they came in and did yours ship. Pretty simple.
d
this is what i received from him around 4pm EST:
yes, they came in just a while ago... over the cutoff time @ the
warehouse (1::30pm EDT) . I begged them to please process them and they
will do their best.
Good news is that they come with the TomTom and the US adapter for the
plug.
Regards
Richard
XDA-Developers Store
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
MannyNoela said:
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
Click to expand...
Click to collapse
what i got as well. im ok with that. i ordered on friday last week so i feel your pain.
mjm2950 said:
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
Click to expand...
Click to collapse
This sounds a bit harsh to me. I ordered from them just a few days ago. I haven’t received any info back from Richard yet but lets be realistic....this phone is a VERY hot item and I am sure he is inundated with requests like "I ordered 10 minutes ago....can you send me my tracking number..etc, etc,etc"
Getting items shipped to the U.S. like this is not just a piece of cake. It takes a bit of time and a bit more patience. I have no affiliation with store.xda in any way but just think that the assumption that someone lied to you because you haven’t received an email from them is a bit presumptuous. So is the assumption that other stores have them available to ship immediately.
"The key to everything is patience....You get the chicken by hatching the egg..not by smashing it"
just my 2cents.
thank you
My main business is a an investment advisor. I am held to very high service standards by government agencies (your investment results may vary oower). I can not tell people i have something, charge them for it and not give it to them and stay in business very long. Frankly the few dollars I saved was not worth it. Richard knew yesterday the shipment would not arrive in time to ship and should have said so. Frankly his lack of proactive damage control is very disappointing and it is very clear they simply do not care about customers. I do thank you for those last few posts with updates. At least I have been able to acquire all the immediate accessories while waiting (screen protectors, 6gb microSD etc.)
mjm,
Yes, there is no certainty that Richard would know exactly when his stock would arrive. When I asked him this same question yesterday -- about the stock he is expecting...he was candid..here is his reply:
Yes. Hopefully early enough so all can be processed for shipping out again
Regards,
Richard
XDA-Developers Store
Even AT&T stores could not forecast precisely when they would receive some of their stock... But I agree that he should have warned customers about stock issues before charging the accounts...
rgds, MN
I ordered on Sep.30 (last sunday) so it's been 6 days since i ordered and i have yet to recieve news yet. When i asked him yesterday he told me what he told you guys, that a shipment was coming in on friday and that all the backorders will be fulfilled. Since i have not recieved a notice, im guessing that the shipment came late and they couldnt send out my kaiser, what sux more is that i live in canada so it'll take a week for me to get mine, so either next friday or the following monday
hmm... mjm2950,
why would there be any lying going on? The next shipment was coming in on Friday, as per the messages, and it did indeed come in on Friday, just not on time to be processed into inventory, prepared for shipping and sent out again. Actually, they were ready, but as you can read in the messages, there was no more DHL pickups at that time.
I feel that even with the issue that it appeared to be in stock (which was corrected), the communication has been great with anyone that mailed and that honest answers where provided. It is a p.i.t.a. to work around the scheduling mishaps with some suppliers and that is what happened with XDA receiving stock on this item.
If you were not happy with the wait, why didn't you just Cancel your order and go elsewhere and pay more? I am sure someone else sitting in the queue would be happy to receive that phone.......
PS: I heard that this issue with the stock of the phone will be fixed with a good and reliable supplier they found and also that they will offer the Tilt with contract sometime next week or so.
Mr Byte
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
mjm2950 said:
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
Click to expand...
Click to collapse
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
Click to expand...
Click to collapse
yes i had to wait a bit but i was ok with that. cause i have a smile on my face today cause i got my phone. and richard did outstanding responding to all of my inquires as well as one of my co-workers.
same here -- mine arrived today, as promised...there were delays beyond Richard's control, but when the stock finally came on friday, he told me I would receive mine on tuesday and they came early this morning..
I am now play'n
/MN
Recieved mine today as well...just waiting to get the thing charged.
It is the UK version and it came with a U.S. to UK adapter.
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Click to expand...
Click to collapse
Same here. I manage a services organization.
shogunmark said:
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
Click to expand...
Click to collapse
I think I posted before - there were probably 5 email that I sent to get 2 back. I went as far as to go to the website and use their form just in case something was going whacky.
And like the other poster - the purchase posted mins after I made the purchase. A week later - and it was still not sent. And I got two email giving me the "it's almost here". It wasn't until I sent a "Cancel my Order" that my phone was ready to ship... :-|
shogunmark said:
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
Click to expand...
Click to collapse
It took over 48 hours to post the funds back to my account.
:-(
The other interesting part to this is that I bought a XDA-Membership to go with this to lower the price. That wasn't refunded. I decided not to ask for it to be refunded because I want to support this site.
Free $40 for leading me on for a week.
Mark that against my Premier order from AT&T: Ordered at 1:12AM on Friday night. 2 day fed-ex. Arrived on monday at 11:00 am (a day early).
You don't have to have great customer service when you do what you say you will... .......... ....
-Daniel
dweidman said:
It took over 48 hours to post the funds back to my account.
:-(l
Click to expand...
Click to collapse
.. that is normal. When a credit is issued, it posts some when during the night and it doesn't appear on your account for at least 48 hours. I have seen cases where it even takes more, some warn on 30 days........
Glad you got all working now, with a deprecated Kaiser though
Yea I don't think they were doing any big time investments with your 700 bucks in those 48 hours. Hey they did you a favor you saved what 600 bucks and got the Barbie phone....Good luck with that. There certainly are alot more happy campers with XDA than not. I am certainly very happy ATT was so customer oriented for you and I think you made the right choice in phone for you,,,,,,...... )
d
rec'd Kaiser today, but not accessories
Came home to my phone today. YEAH, It is very nice. But XDA did not ship the car charger I ordered with it. Plenty of room in DHL box. Just emailed them to check on it. Now I will be up late playing with it.
Congrats your going to love it.....
d
I have been waiting patiently to get one on a contract from O2 but I have not heard any news regarding the UK release and I'm beginning to lose patient + the price from Play.com is extremely attractive.
Perhaps I will wait until the iPhone 3G comes out in the hope that the price will come down further
It's £394.99 with this offer...
Tempted to go for it - but then I'm due for a renewal soon with T-Mobile.
Anyone know whether the upgrade from T-Mobile will be free or do they evaluate each case individually?
Just a friendly warning, my experience with Play.com is extremely bad... When they said they sent stuff out, they actually hadn't, delivery weeks later than agreed to, unfriendly/unknowledgable support, etc.
Then again, that might have been a fluke, instead of their general way of dealing with things. After that one time I never ordered from them again
I find Play.com pretty good for stock accuracy! It just ussually takes an extra day due to being in Jersey. I am still waiting on the batteries, but everytime it gets to the release date they change it!! very annoying, But ussually when it says in stock it is!! in my experience anyway!!
If i hadn't already got one! i'd defo be ordering from here!!
Chainfire said:
Just a friendly warning, my experience with Play.com is extremely bad... When they said they sent stuff out, they actually hadn't, delivery weeks later than agreed to, unfriendly/unknowledgable support, etc.
Then again, that might have been a fluke, instead of their general way of dealing with things. After that one time I never ordered from them again
Click to expand...
Click to collapse
I have been using Play.com for the last 8 years and never experience a single problem with them. All my orders were always delivered on time (witin 5 working days), I reckon your case must of been a one-off
You should give them a second chance
I've just replied in another thread regarding play.com
Since they are based in Jersey (a tax free zone) the customers are liable for paying all VAT taxes if the phone gets held up at customs. This is clearly stated in their Terms & Conditions.
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
be careful guys.
well i got a gray import from HK and he gives a 12 month guarantee lol my HTC guarantee is worth nothing anyway after i flashed it, so i will that the £60 i saved (it was about 340 GBP) a spend it if anything does go wrong...
happyguy82 said:
I've just replied in another thread regarding play.com
Since they are based in Jersey (a tax free zone) the customers are liable for paying all VAT taxes if the phone gets held up at customs. This is clearly stated in their Terms & Conditions.
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
be careful guys.
Click to expand...
Click to collapse
From HM Revenue & Customs website:
Goods purchased from traders in Jersey and Guernsey
Customs has in place with the Jersey and Guernsey Customs and Postal authorities a special scheme that allows many of their traders to collect and pay to UK Customs import VAT on sales they make to UK customers. These traders, who are approved by the Jersey and Guernsey authorities, are allocated a unique authorisation number and this should be stated on the outside of your package. Under these arrangements you will be asked to pay import VAT, if applicable, at the time you make your purchase, and will not have to pay any additional costs such as import VAT, or the Royal Mail handling fee, when you receive your goods.
Unless I misread it, I believe you don't need to pay any import VAT on it.
happyguy82 said:
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
Click to expand...
Click to collapse
Sorry, but she's talking crap. HTC offer a global warranty for all their own branded devices, but it doesn't cover shipping costs, and this even covers the ones sold on grey import by expansys.
So worst case scenario, you have to pay for the courier to Milton Keynes and back....not exactly the end of the world!
And as for Play.com, I have been using them for years, and bought all sorts of stuff from them. never had to pay import duties, even on an xbox 360, and only ever had one problem, which the remedied as soon as the item was back in stock. Play are actually one of the better and more trustworthy online retailers out there.....
And besides, if your address is registered in the UK, they charge you VAT anyway....they seem to be one of the ones under that customs scheme mentioned above somewhere.
Dammit.... was just on Play.com, credit card in hand and its gone up to £429! Ragin, I missed the offer!
Still cheaper than most places though!
DanGlee said:
Dammit.... was just on Play.com, credit card in hand and its gone up to £429! Ragin, I missed the offer!
Still cheaper than most places though!
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Click to collapse
LOL they are cheapest because they offer free delivery...now when you got it after ordering is another thing altogether.
DanGlee, i just saw it for £410 on http://www.mobilefun.co.uk/product/16495.htm
There may still be cheaper, that's just the cheapest i've seen so far.
Too late...
I went and ordered it from HandTec (www.handtec.co.uk) because it uses Google Checkout, makes my life that little easier!
It cost £425. So not too bad, most places are all around that price...
I'll be on this site now for the next week after I get it going through the forum and configuring it... I hope since I ordered it so late its the latest ROM!
Look forward to plenty of "OMGs this phone is wrecking my head" and "OMG I love it" replies
(word of warning, I'm coming from a Motorolla KRZR to Diamond WM6.1... there will be a learning curve... but it can't possibly be any worse that the yoke I have now!)
DG.
rhedgehog said:
Sorry, but she's talking crap. HTC offer a global warranty for all their own branded devices, but it doesn't cover shipping costs, and this even covers the ones sold on grey import by expansys.
So worst case scenario, you have to pay for the courier to Milton Keynes and back....not exactly the end of the world!
Click to expand...
Click to collapse
I agree with that, and the Diamond has 2 years cover from what I read.
With all this glob-trotting around it makes sense to offer worldwide cover.
DanGlee said:
Too late...
I went and ordered it from HandTec (www.handtec.co.uk) because it uses Google Checkout, makes my life that little easier!
It cost £425. So not too bad, most places are all around that price...
I'll be on this site now for the next week after I get it going through the forum and configuring it... I hope since I ordered it so late its the latest ROM!
Look forward to plenty of "OMGs this phone is wrecking my head" and "OMG I love it" replies
(word of warning, I'm coming from a Motorolla KRZR to Diamond WM6.1... there will be a learning curve... but it can't possibly be any worse that the yoke I have now!)
DG.
Click to expand...
Click to collapse
Well if they are uk spec then it will have the latest rom on it but like yourself i was a noob coming from a nokia n95 8gb symbian phone but ive enjoyed learning about this phone.
Just make sure the first thing you do is APPLY THOSE TWEAKS in the tweak thread...it will make it a hell of alot more better. ITs a shame that you have to apply those tweaks to make this phone really shine..should come like that but it seems like HTC just wanted to get the phone out asap.
Feel free to ask any questions if you have any problems...its the only way your gonna learn but before i got my phone..i read through most of the threads here so when i got the Diamond...i had a bit of a head start.
BTW thats a damn good price you got yours for..i paid £445 for mine from clove.
Doe anyone know if HTC diamond sold by play.com is a UK version or a grey import?
Hi,
This is my first post here, but the site is great and I've been coming back here for about 2 weeks while trying to decide if I should buy a diamond and I have to say the people, reviews and discussions have certainly swayed my choice into getting one. It was touch and go (pardon the pun) for a while after some initial bad reviews, but since the ROM update it seems everybody is a lot happier! I know it will take a bit of tweaking, but I'm a S/W engineer, so its nothing I'm afraid of, but it will be my first WM device, so I'm a little scared...
I nearly opted for the iPhone, but its a brick, if not a pretty cool device, but I want something that I can put in my pocket and use as a normal phone... I have an iPod for music and videos, a phone is a phone (but the GPS rocks)
Anyway, I digress, I do have only 2 questions and the first one is pretty redundant from reading this forum, but here goes:
I saw a Touch Diamond for sale on eBay and the guy selling it said that he was selling it because he was disappointed because when he came to use the GPS it was a lie and that he needed an extra component and had to carry something else around? Whats all this about. I did freak a little when I read in all the spec sheets that it was GPS "READY"... what does READY mean? I assume it comes with it all from reading the reviews.
Second question, since my mind is pretty made up and I will be getting one, where is the best place to buy one (for the UK, and UK spec) I'm not looking for cheapness, as i know they are knew and average is around £450ish (inc VAT and Delivery) but dunno where to get one from (Not eBay anyway) any advice on the best online shop, or if anybody knows of any shops that sell them (in Manchester) that would be great.
Thanks for any help in advance!
DG
Plenty of places in the UK to buy them from, if you had done a search you would have found a thread that listed all the places in UK that are selling them and they are uk spec.
But for you ill name a few:
www.expansys.com now have the official uk spec Diamonds
www.clove.co.uk
www.play.com
www.totalpda.co.uk
www.powerupmobile.com
www.htcdirect.co.uk
those are your best bets...think Expansys is based in Manchester but dont know if they allow you to go there and pick up the phone...best to ring them i suppose.
I would recommend Play.com. Never had any problems with them and at the moment it's only £399.99 with free delivery. Others sell it for about £435 or £440.
Yeah, sorry, should have done a search, but battery was dying on the laptop and no plug in sight!
Anyway, thanks for the links guys. I did heard that expansys were selling non official versions and thats one reason I asked, I have used them before but for nothing really as expensive as this.
Thats really cheap for Play, I may used them since I have an account with them...somewhere!
Now I will have the agonising wait and ensuing dissapointment that when I wake up the postman hasn't brought it its going to be a LONG week!
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
harrysaab said:
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
Click to expand...
Click to collapse
Woah. If they don't have some super secret locking technology we've not seen until now, that could be a SERIOUSLY GOOD bargain....
harrysaab said:
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
Click to expand...
Click to collapse
The general consensus is that this is only if you're a business customer buying an additional handset for your account.
Surely if most places are selling it for £400+ Vodafone won't be giving them away with no contract?!
I saw the eBay one with the guy saying no GPS too - and got a bit worried about my pre order one. I actually emailed him and asked about it. He replied saying it was GPS Ready, but needed additional hardware. After a bit of research I emailed him back again saying I was sure it definately had it built in - within another day the auction had closed early!
Whether he'd done a quick sale, or realised his error - who knows?!
Play is the best price - unless you can get a bargain on eBay. Watch out for 'Next Day' sellers whos small print says a week+ unless you pay extra postage!
WARNING!!! if you buy from play.com in the UK, you'll have to pay VAT tax as the unit will probably be held up in customs.. reason being, Play.com ships from a tax free zone.
It's clearly stated in their terms & conditions that the customer is responsible for taxes. Read the fine print!!
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
If it is a USA order
If you are in the US, then the best place to buy the phone is from Ryan at Negri Electronics. I had a problem with the first two phones (the first was a power issue, the second was wifi). I emailed them in the morning, and by the afternoon I had a UPS overnight tracking order. They included return labels, and it was no questions asked. I have bought all my luxry phones starting back at the Nokia 8800 and up til now (yes I have a addiction for cell phones). NEVER HAD A SINGLE ISSUE! The Diamond also registered on the HTC site. The phone is shrink wrapped in the retail package (he has a network, and actually travels to get the product on or before release that are not grey's). Price my be higher or lower but not by much. I trully think its worth it, because you don't have to wonder about what your are getting or when. They ship the next business day (I gotta give them credit on their speed and customer service. The answer emails right away, and phone calls are 99% answered, and messages are returned immediately.
Heres the direct link: DIAMOND- http://www.negrielectronics.com/touch-diamond-unlocked-p-1506.html
DIAMOND PRO: http://www.negrielectronics.com/htc-touch-pro-p-1530.html
Desktop CRADLE: http://www.negrielectronics.com/touch-diamond-desktop-cradle-g300-p-1526.html
Mine is perfect. They really have their business together.
PS: This is not an advertisement, this is my honest opinion. I have made purchase from expansys (paid for overnight, got it a week later).
Do we know when UK networks are gonna start selling these on contracts?
Im assuming all of them are branding this phone?
leaskovski said:
Do we know when UK networks are gonna start selling these on contracts?
Im assuming all of them are branding this phone?
Click to expand...
Click to collapse
Tmobile will be doing them from end of the month from what i have heard..as for voda, orange and o2 they will be carrying it but dont really know when...possibly July??.
As for branding??..yep you can be 110% sure that they will be all branded to some extent. As usual Tmobile will make sure its locked to their network and probably Orange. Voda and o2 will probably sell it unlocked but with their branding on it.
happyguy82 said:
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
Click to expand...
Click to collapse
I bought mine from Devicewire - and when I registered it with HTC - it only says I have a one year warranty. I thought UK devices were supposed to have 2 years?
Diamond
DanGlee said:
Hi,
This is my first post here, but the site is great and I've been coming back here for about 2 weeks while trying to decide if I should buy a diamond and I have to say the people, reviews and discussions have certainly swayed my choice into getting one. It was touch and go (pardon the pun) for a while after some initial bad reviews, but since the ROM update it seems everybody is a lot happier! I know it will take a bit of tweaking, but I'm a S/W engineer, so its nothing I'm afraid of, but it will be my first WM device, so I'm a little scared...
I nearly opted for the iPhone, but its a brick, if not a pretty cool device, but I want something that I can put in my pocket and use as a normal phone... I have an iPod for music and videos, a phone is a phone (but the GPS rocks)
Anyway, I digress, I do have only 2 questions and the first one is pretty redundant from reading this forum, but here goes:
I saw a Touch Diamond for sale on eBay and the guy selling it said that he was selling it because he was disappointed because when he came to use the GPS it was a lie and that he needed an extra component and had to carry something else around? Whats all this about. I did freak a little when I read in all the spec sheets that it was GPS "READY"... what does READY mean? I assume it comes with it all from reading the reviews.
Second question, since my mind is pretty made up and I will be getting one, where is the best place to buy one (for the UK, and UK spec) I'm not looking for cheapness, as i know they are knew and average is around £450ish (inc VAT and Delivery) but dunno where to get one from (Not eBay anyway) any advice on the best online shop, or if anybody knows of any shops that sell them (in Manchester) that would be great.
Thanks for any help in advance!
DG
Click to expand...
Click to collapse
It is GPS ready. Try http://www.networkingrus.com
p3eps said:
I bought mine from Devicewire - and when I registered it with HTC - it only says I have a one year warranty. I thought UK devices were supposed to have 2 years?
Click to expand...
Click to collapse
Really??? hmm... call HTC and ask them I guess...
Mine shows up as 1 year as well... but with the following message:
Note: Your POP (Proof of Purchase) determines your warranty period. If you cannot provide your POP, your product will be warranted within the above period.
any ideas?? am I still entitled to 2 years warranty??
It's the first time I am posting this kind of thread... But I would like to avoid others to run into the same problems as I did
Since I live in Asia I thought that for repair/replacement issues I'd better order my phone in the region. I picked Expansys HK since they seemed to have a good reputation
The original purchase went well, I got delivered quite quickly and was very happy about the service (Sending email when goods are shipped, etc, etc...)
The problem is after only 2.5 months of usage my HTC Touch Pro 2 failed on me: the screen was scrambled (white,red and blue dots all over the screen). This without any particular reason (I treat my phone correctly). The phone was still working, but definitely the graphic output was dead. I could receive calls though and output to an external screen
After only 2.5 months of use, without any bad treatment of the phone you just think "**** happens, just bad luck, I'll ship it and should get back quickly another unit or a quick repair"
I waited 2 months. I had to call and email several times to push and get feedback. I the understood the phone was shipped from Expansys HK to Expansys UK. Then Expansys UK snet it to HTC UK. Where the phone was probably shipped back to China... (This I dont know, just personal speculation). I cant believe it takes 2 full months to fix a phone. Maybe expansys let it rot somewhere and only woke up after several complains. Maybe it actually needed 2 months of manpower to fix (In which case I'd say that HTC had better give me a new one)
Anyway terrible management of the issue. Bad communication with the customer with no care at all (btw what I am supposed to do for 2 months without a phone...). I received my phone today with not even a short letter of apology for teh 2 months delay, or explanation of what went wrong with the phone (I guess I deserve this at least. I paid 800 USD a few months earlier for taht phone no ? Just the phone simply put in a tiny bubble bag. My screen protector is torn at several angles, I'll need to buy a new one. Expansys didn't even think as a "present" to put one to replace the one that was scrapped (By them ? By HTC ?). HTC happily upgraded to Win 6.5. Cool ! But all my contacts, emails, settings, etc... were erased
What to say ? Nothing... Just don't buy from there or if you do cross fingers your phone won't break. Maybe I am too harsh, maybe you get the same experience with other shops... I just know my next purchase wont be from there (My previous phone was an HTC Hermes bought in Japan, I had issues once, it took 1 week to fix. Night and day...)
thank god you got it back, in india we are not so lucky at times.
corepda said:
thank god you got it back, in india we are not so lucky at times.
Click to expand...
Click to collapse
Reslly ?? Waoh !! From Indian shops or whenever you order abroad ?
I bought my TyTN in Switzerland (not Expansys), after one month my cam had problems so I sent it for repairs. I had to wait for one month untill they sent it back. As far as I could see, device was sent to England for repair and then sent back.
Cheers
ibeqa said:
I bought my TyTN in Switzerland (not Expansys), after one month my cam had problems so I sent it for repairs. I had to wait for one month untill they sent it back. As far as I could see, device was sent to England for repair and then sent back.
Cheers
Click to expand...
Click to collapse
You're lucky... More than 2 times faster than for me !
hi~
thanks for reporting on us the expansys, but it make me WILL buy one from them.
Now it's 2020, I wanna a redmi note 9 pro (india) aka redmi note 9 s (global), codename curtana.
In hong kong we only have joyeuse. in which it's less popular in XDA, as curtana is sell in india and outside india,
yet joyeuse is someplaces + not in india.
expansys is almost the only way I can buy a curtana, with some qurantee.
1. you quranteed expansys ships good product AT first at least. Hope it's sealed, look brand new and not touched
by others
2. you quranteed they provide repair service.
For the duration, it's reasonable,
I live in hongkong which is 1 hr far from china,
but at one time I sent a US 100 tablet to another dealer and send back to China,
it DID take a WHOLE MONTH.
it's the speed for repair.
two months for you is reasonable, as you see 1hr from china need 1month period.
It's a little bit overpriced for me however.
in HK the joyeuse cost usd200, with 1 yr warranty.
expansys curtana cost usd200 but only 6mo warranty, they charge u usd30 more for a total of 1yr warranty.
anyway thx for the report on expansys
Alcibiade said:
It's the first time I am posting this kind of thread... But I would like to avoid others to run into the same problems as I did
Since I live in Asia I thought that for repair/replacement issues I'd better order my phone in the region. I picked Expansys HK since they seemed to have a good reputation
The original purchase went well, I got delivered quite quickly and was very happy about the service (Sending email when goods are shipped, etc, etc...)
The problem is after only 2.5 months of usage my HTC Touch Pro 2 failed on me: the screen was scrambled (white,red and blue dots all over the screen). This without any particular reason (I treat my phone correctly). The phone was still working, but definitely the graphic output was dead. I could receive calls though and output to an external screen
After only 2.5 months of use, without any bad treatment of the phone you just think "**** happens, just bad luck, I'll ship it and should get back quickly another unit or a quick repair"
I waited 2 months. I had to call and email several times to push and get feedback. I the understood the phone was shipped from Expansys HK to Expansys UK. Then Expansys UK snet it to HTC UK. Where the phone was probably shipped back to China... (This I dont know, just personal speculation). I cant believe it takes 2 full months to fix a phone. Maybe expansys let it rot somewhere and only woke up after several complains. Maybe it actually needed 2 months of manpower to fix (In which case I'd say that HTC had better give me a new one)
Anyway terrible management of the issue. Bad communication with the customer with no care at all (btw what I am supposed to do for 2 months without a phone...). I received my phone today with not even a short letter of apology for teh 2 months delay, or explanation of what went wrong with the phone (I guess I deserve this at least. I paid 800 USD a few months earlier for taht phone no ? Just the phone simply put in a tiny bubble bag. My screen protector is torn at several angles, I'll need to buy a new one. Expansys didn't even think as a "present" to put one to replace the one that was scrapped (By them ? By HTC ?). HTC happily upgraded to Win 6.5. Cool ! But all my contacts, emails, settings, etc... were erased
What to say ? Nothing... Just don't buy from there or if you do cross fingers your phone won't break. Maybe I am too harsh, maybe you get the same experience with other shops... I just know my next purchase wont be from there (My previous phone was an HTC Hermes bought in Japan, I had issues once, it took 1 week to fix. Night and day...)
Click to expand...
Click to collapse
Well it's been 11 years... I have no clue how they currently perform.
I live in HK too and there are now a lot of other convenient shops here anyway. Also international shipping has become cheaper and much more convenient so lots of options these days to order a phone or a tablet.
ccchan234 said:
hi~
thanks for reporting on us the expansys, but it make me WILL buy one from them.
Now it's 2020, I wanna a redmi note 9 pro (india) aka redmi note 9 s (global), codename curtana.
In hong kong we only have joyeuse. in which it's less popular in XDA, as curtana is sell in india and outside india,
yet joyeuse is someplaces + not in india.
expansys is almost the only way I can buy a curtana, with some qurantee.
1. you quranteed expansys ships good product AT first at least. Hope it's sealed, look brand new and not touched
by others
2. you quranteed they provide repair service.
For the duration, it's reasonable,
I live in hongkong which is 1 hr far from china,
but at one time I sent a US 100 tablet to another dealer and send back to China,
it DID take a WHOLE MONTH.
it's the speed for repair.
two months for you is reasonable, as you see 1hr from china need 1month period.
It's a little bit overpriced for me however.
in HK the joyeuse cost usd200, with 1 yr warranty.
expansys curtana cost usd200 but only 6mo warranty, they charge u usd30 more for a total of 1yr warranty.
anyway thx for the report on expansys
Click to expand...
Click to collapse
Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail
Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.
Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
10 post noobs everywhere!
Sent from my SGH-T989 using xda premium
rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
Click to expand...
Click to collapse
Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
Click to expand...
Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.
aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.
Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!
SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.
FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!
how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
Click to expand...
Click to collapse
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
Click to expand...
Click to collapse
i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ