G1 data connection problems - G1 Q&A, Help & Troubleshooting

I have a T-Mobile black berry through my work. I recently picked up a used G1 last night from Craigslist. I put my SIM card in the phone and both the phone and data connection worked fine. I was able to sync to my gmail account and download some games from the android market.
Yet a few hours later the data connection stopped working, but the phone still works fine. I have a 3G icon on the status bar, and the arrows light up, but if I try to go to a web page I get an error that i need to upgraded my service options.
I called t-mobile and asked them why my data wasn't working but they said that it was because the blackberry data plan is not compatible with the G1.
So my question is if it's not compatible why was it working for a few hours? It seems to me like they detected that I was no longer using a black berry and cut my data off?
Is there a way to get the data working again with out me having to go through my office to switch the service?

tmobile isn't perfect

Stuck?
No way around this. Gotta pay more probally for G1 data plan? Probally. Thats life.

Wrong forum.

same thing here, I was on the smartphone plan, I had data for about eight hours until I was shut down. someone said its when the Carrier identifies the phone and realizes your using an android it cuts you off. I just called tmo the next day and switched for free.

Related

HSDPA, 3G, GPS and Google Maps...

When I first got my kaiser, I could use the Google Maps "My Location" (location via tower position) while connected to WIFI with the 3G logo in the top bar.
Now, I have upgraded to the HTC ROM (so much better), and if I turn off HSDPA (so 3G is showing on top bar), I cannot use the "My Location" feature. As soon as I enable HSDPA and soft reboot, the "My Location" feature works.
Now... the question. Since I am on WIFI, my in house network, am I using the HSDPA to transfer data? I know that the map data comes via my 802.11 network, but why the heck does HSDPA have to be enable? If so, am I being charged for it? I just switched to ATT and have not received a bill, so I am hoping every time I use the HSDPA and google maps on my WIFI, I am not getting charged?
I do not have a data plan, but it still lets me open a data session (which I assume costs a ton). When HSDPA is on an H icon is at the top bar. When its off it goes back to 3G. When I click on the H is says "No Data Sessions Active", so I'm safe right, even though it has to be on for Google Maps?
Also, I cant seem enable GPS with Google Maps. It searches for a satellite forever and never gets anywhere. Does using GPS cost money with ATT? Is there a good program for GPS usage?
My main concern is NOT getting charged cause I do not have a data plan. I only use the WIFI. Thanks for you help.
You need to go to your ATT rep and tell them to turn off the pay per use data package. If not, they usually leave this on, you will be charged. Google Maps uses a data plan. It will not work without one as the maps are loaded as you and your phone are moving. To use GPS without a data plan, you will need to purchase software, ie: Tom Tom 6. around $100 to $150. Hope this helps.
wchildress said:
You need to go to your ATT rep and tell them to turn off the pay per use data package. If not, they usually leave this on, you will be charged. Google Maps uses a data plan. It will not work without one as the maps are loaded as you and your phone are moving. To use GPS without a data plan, you will need to purchase software, ie: Tom Tom 6. around $100 to $150. Hope this helps.
Click to expand...
Click to collapse
Cool. To clarify... as long as I am using WIFI (say, to get directions from a cafe with free WIFI with Google Maps) I will NOT be charged? Even though the HSDPA is enable but it NOT my source for data because WIFI is?
Also, there is no way to disable ATT data connection locally on the phone?
Ok, I think I figured it out. I used KaiserTweak to disable data, but I can still use wifi and the "My Location" in Google maps work.
Now when I am off WIFI and a program calls for data, the phone it tells me that I can't do it because of my settings, which is exatly what I wanted. The H icon remians, but it seems that it can't connect so the H is just telling me it's available, from what I understand. I hope so, cause I dont want it to connect and run up my bill!
Thanks KaiserTweak!
xconradx said:
Ok, I think I figured it out. I used KaiserTweak to disable data, but I can still use wifi and the "My Location" in Google maps work.
Now when I am off WIFI and a program calls for data, the phone it tells me that I can't do it because of my settings, which is exatly what I wanted. The H icon remians, but it seems that it can't connect so the H is just telling me it's available, from what I understand. I hope so, cause I dont want it to connect and run up my bill!
Thanks KaiserTweak!
Click to expand...
Click to collapse
if you're worried about data bills running up the bill, call AT&T to block data service.
While you're on the phone with them, figure out how much data you used this month and get a MediaNet package to cover data use already used this month (they can backdate it) -- if you used over 4-5 MB you want at least the $5 medianet package, will save you money -- Please don't let your data usage for the first month go unchecked.... otherwise it could be a really big first bill shocker :-/
BBM-Lee said:
if you're worried about data bills running up the bill, call AT&T to block data service.
While you're on the phone with them, figure out how much data you used this month and get a MediaNet package to cover data use already used this month (they can backdate it) -- if you used over 4-5 MB you want at least the $5 medianet package, will save you money -- Please don't let your data usage for the first month go unchecked.... otherwise it could be a really big first bill shocker :-/
Click to expand...
Click to collapse
Ok, I am going to call them. Although I've only used WIFI so far and was accidentally connected to their service only once and didn't use any data-required programs.
We will see when I call them.
WTF... seriously, ATT call centers are closed?
I'm used to tmobiles 24/7 service centers.
Oh well, tomorrow I'll find out. I'm already expecting a big bill. It's my fist one, so prorated plus activation fees.

3g will not connect

my att tilt was working fine, now i cannot access internet and the 3g symbol is gone from signal bar. i have tried soft reset a few times and removed battery still nothing, any ideas?
thanks
magically started working all by itself!
I've got the H symbol, but will not connect
albany problems too
I'm in Albany, NY.
I tried to tether my tilt and use the internet shareing program which has worked perfectly in the past and i could not connect. I tried the "connection settup" program just in case i accidentally messed up the proxy settings or something.
still not working.
can't connect to the internet or send and recieve mail.
i can make and receive calls... but thats it.
spoke to a business partner of mine and they use iPhones. One of his applications that requires internet is not working either... it could be more apps... he hasn't tested as much.
WHAT'S GOING ON AT&T!? please don't tell me we are having an at&t blackout like some other parts of the country has!!
Mine just started working... I think... When it loaded google.com the phone froze up
I'm back up, but was down for 3 hours this morning here in St Louis, MO.
OK, now I have to figure out why PIE locks up the phone
this can be the reason:
AT&T suffering a data outage, again
http://www.boygeniusreport.com/2009/01/06/att-suffering-a-data-outage-again/
I called up customer service and got $2 back on my current balance. Tried to get rollover minutes, no luck.
What's the difference in the H and G icons? I always have H or E but never G.

Tethering: WHAT HAVE I DONE?!?

So I've been tethering my Tilt at work for over a year; it's been great to bypass the filters my employer has in place, and I only used it when I had to so I wouldn't get "flagged" by AT&T for too much data usage. Honestly, I have no idea how they enforce their tethering policies.
Or do I?
I got married earlier this year, and just last night we went into AT&T and put my wife on our family plan. She picked the Samsung Solstice, and the salesman and I chatted VERY briefly about the Tilt 2 (how expensive it is), and I mentioned that I had a Tilt.
That's IT!
This morning, I plugged my Tilt into my PC at work, and the connection looks good on my phone, but my PC says "acquiring network address" for far too long, and then says "limited or no connectivity." WHAT?!? This has NEVER happened before. This can't be coincidence that the morning after...did they look closely at the account or something? Can they disable tethering somehow?
Thanks.
i don't know for sure about data plans in the US but my provider enables unlimited internet usage (only EDGE/GPRS is available here, no 3G yet) for a per month flat rate of the equivalent of about $6.
to the best of my knowledge, the service provider can NOT tell if the phone is using the internet or a computer tethered to the phone is using the internet.
so if the internet is connecting and working fine when using apps on your phone, then the internet sharing should also work. i have noticed that the internet sharing can be finicky when trying to assign an IP to your computer when tethered...so try soft resetting your device. also, try different sequences of steps...for example, manually connect the data connection on your phone and THEN start internet sharing, or vice versa and so on.
http://www.wmwifirouter.com/
works great. can connect up to five pc's and/or cell phones.
software is 30, free trial
ASCIIker said:
i don't know for sure about data plans in the US but my provider enables unlimited internet usage (only EDGE/GPRS is available here, no 3G yet) for a per month flat rate of the equivalent of about $6.
to the best of my knowledge, the service provider can NOT tell if the phone is using the internet or a computer tethered to the phone is using the internet.
so if the internet is connecting and working fine when using apps on your phone, then the internet sharing should also work. i have noticed that the internet sharing can be finicky when trying to assign an IP to your computer when tethered...so try soft resetting your device. also, try different sequences of steps...for example, manually connect the data connection on your phone and THEN start internet sharing, or vice versa and so on.
Click to expand...
Click to collapse
Well, since it was working fine for two years and just happened to break the very next time after I added someone to my plan, I just figured that's what did it. I'd like to say I was right, but I can't prove it.
You were right, it wasn't able to aqcuire an IP address, but data worked fine on the rest of the phone.
In any case, I ended up just rerunning Connection Setup on a whim and I'm happily back on xda-developers via a tether.
Thanks!
[UPDATE] Right in the middle of typing this "it's fixed!" post, my connection flaked out again. This time my whole data connection, not just the tether. "The remote party has ended the connection" or some such. So I rebooted with the same result. So I'm back on my work connection. CRAP. Are we sure they're not onto me?
Hmmm
Later that same day (12/11, 2 days after we added the new phone to the family plan), I received this text message from 7535: Your Smartphone is active! A data plan is required & if omitted, will be added to your account. For more details, see your sales rep or att.com/smartphoneplans.
On the plus side, tethering seems to be working again. Might as well go check out my online account and make sure they didn't switch me to a tethering plan or something!
If you find they've changed you to a more expensive data plan I'd go in there and politely but firmly demand they change it back, as you did NOT authorize changes to YOUR line when adding a line. If necesssary, remind them you have 30 days in which to cancel the new line and take your business elsewhere.
If you previously had a $20 MEdia (w/ text messages included) you might find yourself paying $35 or more now.
I'm pretty sure they have the right to add data without your permission.
khaytsus said:
If you find they've changed you to a more expensive data plan I'd go in there and politely but firmly demand they change it back, as you did NOT authorize changes to YOUR line when adding a line. If necesssary, remind them you have 30 days in which to cancel the new line and take your business elsewhere.
If you previously had a $20 MEdia (w/ text messages included) you might find yourself paying $35 or more now.
Click to expand...
Click to collapse
Strange. It looks like I'm still at the $30 data plan I was at before. I wonder if adding a line just "resets" all the other lines and makes them act wonky for a few days. So after a few hiccups tethering still works, and I'm still at the same data plan. Works for me.
In other news, the wife's new Solstice stopped working for several hours yesterday. It had 4 bars, but wouldn't make or receive calls. It could receive texts, but couldn't send them. A few hours later it was back to normal. VERY WEIRD. Hopefully it isn't a regular thing, as she's a nurse and often on-call.
Having switched her from Verizon, it didn't leave a good first taste in her mouth...

Data not working

I have an HD7 and intermittently I will try and use my phone, I will have perfectly fine signal yet none of my apps email/youtube/facebook/internet explorer/bing search can connect to the web. Signal will be be fine yet they will pull no data.
If I restart the phone it will work again for a few hours and then randomly happen again. Personally I am getting just a little annoyed with having to constantly restart the phone 5-6 times a day. Is anyone else experiencing this problem?
Just so you guys know I am not trying to troll or dog the OS, merely wondering if I have a faulty unit or if this is an OS issue.
bernaserra said:
I have an HD7 and intermittently I will try and use my phone, I will have perfectly fine signal yet none of my apps email/youtube/facebook/internet explorer/bing search can connect to the web. Signal will be be fine yet they will pull no data.
If I restart the phone it will work again for a few hours and then randomly happen again. Personally I am getting just a little annoyed with having to constantly restart the phone 5-6 times a day. Is anyone else experiencing this problem?
Just so you guys know I am not trying to troll or dog the OS, merely wondering if I have a faulty unit or if this is an OS issue.
Click to expand...
Click to collapse
so sorry, but do u have data connection with your current sim/plan????
my last plan did not have data plan on it and the phone did not work until i sudscribed the data...
and u cant set up phone with out 3G data plan...
I faced the same trouble few days ago. I dont have Wifi, cannot download "connection setup", but i flash a Singtel Rom (My HD7 is T-mobile):
RUU_Schubert_hTC_Asia_SEA_WWE_1.57.728.02_Radio_5.52.09.16_22.33a.50.10_Signed
Then it work, data connection is fine.
For anyone who comes from an Android phone with data service, check with T-Mobile to see if the service is combined or separate. T-Mobile did have two separate data services, one for WinMo and another for Android, and they would not work with the other phone system. This is how it was with my service and T-Mobile combined them for me so that my data service now works with either system.
truffle1234 said:
so sorry, but do u have data connection with your current sim/plan????
my last plan did not have data plan on it and the phone did not work until i sudscribed the data...
and u cant set up phone with out 3G data plan...
Click to expand...
Click to collapse
Yeah I have data on my plan. Data will work fine for hours but then I will put it down while doing something use it again and no data. If I reset it then it works again for a short while until it happens again.
bernaserra said:
Yeah I have data on my plan. Data will work fine for hours but then I will put it down while doing something use it again and no data. If I reset it then it works again for a short while until it happens again.
Click to expand...
Click to collapse
3g data connection is spotty form time to time and place to place... my provider told me that it always depends on how many ppl are using that substation or whatever they call it....
jasonsharp said:
I faced the same trouble few days ago. I dont have Wifi, cannot download "connection setup", but i flash a Singtel Rom (My HD7 is T-mobile):
RUU_Schubert_hTC_Asia_SEA_WWE_1.57.728.02_Radio_5.52.09.16_22.33a.50.10_Signed
Then it work, data connection is fine.
Click to expand...
Click to collapse
Hi Jason,
Was it difficult to flash your T-Mobile (USA?) HTC HD7 with the above ROM? Did you gain anything else over the original T-Mobile Rom? I presume it will get rid of the T-Mobile splash screen! Cheers.
Running into the same problem as the OP with my Mrs. HD7. Took hers for the last little while and I can do a reset and access about 3 pages worth of info or updates and then it drops. Tried manual apn configuration, automatic and htc connection setup and no luck. This is at all times of the day in all locations so it is not network based or sim card based as I went to the t mobile store and stuck in the sim and was able to access the network with zero problems on all demo phones. Customer care finally agreed to a warranty replacement after some help from a store rep. They would not allow an in store exchange unfortunately.
What network are you with? I get data issues on giffgaff quite a lot. But a reset does nothing about it - it seems to be related to which cell tower I'm bouncing off and whether it feels like giving me data connection (even though signal strength is maxed out!).
I have this same problem, personally ive had it with my HD2. A quick fix for this is turning on and off airplane mode instead off turing off and on your device.

[Q] HD7 3G vs Wifi data usage

I have an HD7 and want to minimize my account data usage so I'm connected to Wifi when I'm at home. It was my understanding that when I'm connected to Wifi, all data goes through that, rather than my 3G service. However, when I check my data usage, I show some data being used during times that I know I was at home. Any ideas?
I can see some of the data and know that it is the Yahoo mail being pushed to the phone since that is 2 hours apart. And I know that the phone disconnects from Wifi when the screen turns off, so I understand the data being used there. But there is some data being used (>1mb) when I know I'm at home and awake and obviously doing something on the phone.
This is a very good question and one that I would like to see answered as well!
jkxklutz said:
This is a very good question and one that I would like to see answered as well!
Click to expand...
Click to collapse
I used simple mobile in the US which is tmobile mvno, you dont even need to unlock your phone. It was $60 a month unlimited everything no contract so I never worried about that. If your bill is killing you use that.

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