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Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
I found this out the hard way. We should start a list of software that does it, heres the first that I found will black screen your tilt, do NOT use this.
Levenums taskbar battery meter
http://forum.xda-developers.com/showthread.php?t=277790
You will black screen and lose everything with it as I found out twice on my tilt. It loads at widows startup during the windows screen.
Another non compatible program!
please note that if you install "arabizer13bn277.exe" or any of its product on your Tilt YOU WILL brick the device and you will need to re-set it to factory ROM.
if u do factory rest
we will loose all the phone nos & information of contact
Im not able to sycn & save Telephone nos & notes on induvisale nos
How else can i save nos on comp
or should i get a new phone & then ask AT&T phone people to help me set it on the new phone
Please help
While this won't BLSOD (BLack Screen Of Death) your Tilt, it will definitely kill your GPS and should be avoided at all costs - Map4PDA.
If you install it and run it, it starts searching for your GPS and eventually hangs, requiring a soft reset to recover use of the phone. After a soft reset, the GPS no longer works. Too bad there isn't an option to manually specify GPS settings because it's a sweet GPS mapping program ala Google Maps that can switch between MS Live!, Google and Yahoo maps (plus one or two others I think...).
Man i hope this works!!!!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
rednekvolfan said:
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
If you have a HardSPL, re-flash your Radio to a newer version. That can fix a black screen if you just upgraded your ROM. Just remember that you may need to try a few before it finally works.
Cant flash anything til I get it to reset.
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
I have the exact same issue. I am trying the steps above, but no luck so far. Any tips?
Ok it seems to be working. Any tips on restoring my data that was on the sprite backup?
rednekvolfan said:
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
Click to expand...
Click to collapse
This is from the manual -
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. (It helps to have three hands to do this part).
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:
This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press SEND to restore manufacturer defaults, or press any other button to cancel.
3. Release the two SOFT KEYs, and then press the green phone button on your device.
Warning! Your device will be set back to factory default settings.
It worked for me! It returned me to the WM6.1 I just installed!
asfoor said:
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
Click to expand...
Click to collapse
I had the same exact dang problem about the whole thing about getting the new rom from e-club and using sprite to backup and then upon restore of my back up, i just got a blank screen. I did this trick here and it worked perfectly. The real trick is step 4 and 5. I did what step 4 said to do except i held on for 35 sec instead of 30. and then after that i just pushed the send key (green phone button) a couple of times and then just let it sit for the 1-2 min and the magic message popped up! I followed through with the rest of the steps and voila! It works!
P.S. Dont forget to put your sim card back in.
Anyone get positive result from this method ?
I'm not.
My Kaiser have a black screen after unsuccesuful ROM update, and I can't flash him anymore.
Because PC recognize it as Flash Device, but noone from ActiveSynch driver's does not approach for this mode.
Any solution, please ?
I bricked my tilt after upgrading to 6.1 and using sprite backup to restore my data. I fixed it by putting my tilt in to bootloader mode by holding down the camera button and using the stylus for a soft reset. Once in bootloader mode the usb port on the device worked and I was able to reflash the rom. I will use the new method to restore to factory setting without having to reflash the the rom.
i am having the same problem as supereri and rednekvolfan. did you guys ever figure it out?
Reset worked
Hi everyone.
I had the same issue - backed up data using Sprite Backup, upgraded to WM 6.1 then restored data using Sprite Backup and the custom Device Update file that Sprite Backup requested. The phone reset and then would show the initial ATT and 3G screens then black.
I used the modified steps outlined by live2c2morrow -that are a modification of asfoor's original post and they worked.
Black screen appeared - held the power button for 35 - 40 seconds, pressed the Green Send button a couple of times then waited - 5 minutes later I received the message that the phone failed to boot and was given the option to reset the phone to factory defaults.
The key is to be patient - the screen will appear eventually.
Also - the first few times failed and I think I was inadvertently pressing the PPT or wheel buttons on the other side of the device.
Thanks to everyone on this thread - I thought I ruined my phone!
Sprite Backup - upgrade
I am upgrading my Sprite Backup to version 6 and will try the restore again.
Hey guys,
My tilt just got the red light and screen stoped working. I mean I can go throw the icons manual with the scroll key but what ever I touch on the screen nothing happens? any Ideas what should I do? is this related to red light issue? by battery is charged 99%
Thanks
any one knows anything about touch screen not working?
I had the exact same issue once when toying around with touchflo on my tilt. Both the red light and the dead screen. I had to do a hard reset, and that cleared it up. It's a drastic step, but it worked. Hopefully though there's a better solution out there for you. Good Luck!
how do I do a Hard Reset?
When I had the HTC appache, it used to be I had to hold down both soft buttons, and then click the soft reset. However, in the Tilt, if you go under settings....then go to the system tab....there's an icon for clear storage. That causes it to do a hard reset. Keep in mind though it erases everything that you've put on the phone. So you'll have to go back and reset all your programs and settings.
would this delete my contact list too? or thats on my SIM card?
I did the hard reset but now I am stock at the first screen which says tap the screen to set up your windows mobile base software. i am tapping nothing happens. what should i do now ?
Hi. I am a new owner of the AT&T Tilt, so I was messing around with a few cool new features. I installed the HTC Home Plugin and the HTC Default Theme, which looked really nice. After I installed these, things began going crazy. When I had them installed, the screen would not turn back on after going blank, so I would have to remove the battery and then reboot it again. When it loaded back up, I tried to manually power it off via the power button on the side. INstead of powering off, it would freeze. Sucks, I know...
So I finally decided to remove both the plugin and the default screen, as I figured it would send things back to normal. It didn't. When it was all removed, I tried to slide the phone open, but the screen did not automatically switch to landscape view. So I tried to power it off, and it acted as if it was continually loading something and refused to turn off.
This is very furstrating... Do any of you all know what to do?
Thanks.
ShingTse said:
Hi. I am a new owner of the AT&T Tilt, so I was messing around with a few cool new features. I installed the HTC Home Plugin and the HTC Default Theme, which looked really nice. After I installed these, things began going crazy. When I had them installed, the screen would not turn back on after going blank, so I would have to remove the battery and then reboot it again. When it loaded back up, I tried to manually power it off via the power button on the side. INstead of powering off, it would freeze. Sucks, I know...
So I finally decided to remove both the plugin and the default screen, as I figured it would send things back to normal. It didn't. When it was all removed, I tried to slide the phone open, but the screen did not automatically switch to landscape view. So I tried to power it off, and it acted as if it was continually loading something and refused to turn off.
This is very furstrating... Do any of you all know what to do?
Thanks.
Click to expand...
Click to collapse
Try a soft reset and if that doesn't work, back up any data you don't want to lose and then try a hard reset. This will bring you back to factory settings but you lose all your data and added programs.
I have both those things on my Tilt and have not had that happen. Any other third party software it could be reacting with?
Not that I know of. I installed TomTom6 on there, but I had that for several hours prior to putting the two other programs on there and it worked just fine. Is there a way to do a hard reset before the phone turns on fully? Because once it turns on, I am very limited as to what I can do...
Yes.
Put your stylus into the reset hole (just above and to the right of the USB port) and hold both soft keys at the same time (next to the green and red phone buttons).
Hm.. Strange thing happened. I simply held the two soft keys at start up and it seems to have reset the whole thing. Did I do this correctly or should I redo it?
ShingTse said:
Hm.. Strange thing happened. I simply held the two soft keys at start up and it seems to have reset the whole thing. Did I do this correctly or should I redo it?
Click to expand...
Click to collapse
hmm i don't think so you did a hard reset than buddy. Hard reset is holding the two soft keys and than inserting stylus into soft reset hole on bottom of phone. Doing this brings you to a white screen with a warning in blue that basically tells you all data will be erased to proceed hit the send button .. and once you hit send (green button) than it starts the hard reset and once it finishes it asks you to hit the send button again to reboot the phone.
Yeah. STrangely enough, it didn't warn me of any of that. It simply took a while to boot up from the AT&T screen and when it did, all of the stuff that I had installed was gone...
Another question..
Okay, so after about seven attempts, I finally got the hard reset to work properly. Now that everything is back to it's manufacture settings, I would like to update the plain jane look of it. I know this may sound utterly stupid, but can anyone tell me exactly how to install the HTC Plugin along with the HTC Default theme and Customizer? (If links can be provided as to the correct download site, it would be greatly appreciated as well.)
The last time I thought I installed these correctly, my phone went crazy...
Thanks guys.
P.S. TomTom 6 would not have an affect on my phone.. would it?
Thanks again!
no tomtom6 will not affect your phone, I have used it for months with HTC home plugin, didn't have an issue with my tilt. I hope that helps. I don't quite understand what you want to do with the customizer maybe someone else can help ya with that.
Good luck on your new phone.
ShingTse said:
Okay, so after about seven attempts, I finally got the hard reset to work properly. Now that everything is back to it's manufacture settings, I would like to update the plain jane look of it. I know this may sound utterly stupid, but can anyone tell me exactly how to install the HTC Plugin along with the HTC Default theme and Customizer? (If links can be provided as to the correct download site, it would be greatly appreciated as well.)
The last time I thought I installed these correctly, my phone went crazy...
Thanks guys.
P.S. TomTom 6 would not have an affect on my phone.. would it?
Thanks again!
Click to expand...
Click to collapse
Go here, down load HTC Home plugin and Home Customizer again.
Remember to soft reset after installing (no soft keys just stylus in the reset hole) Go to start>settings>today>items,check HTC Home. And you should be good to go.
If not , now you know how to hard reset and start again.
http://wiki.xda-developers.com/index.php?pagename=Kaiser_software_recs
Alright! Thanks a lot!
I'll keep you informed as to how it goes! Thanks again!
Ah! Thanks! It works flawlessly now!
Juuust kidding...
I don't know what it is, but it worked just fine for a while.
Now, whenever I tap the power button on the side to turn the screen off, I can not get it to turn back on.
Why?
Okay, so my phone is going crazy and it's really aggravating me! It worked fine for two days, but all of a sudden, when I tried to add a picture to my contacts, my phone began to frustrate the crap out of me!
So this is what happens.. When I hit the power button on the side to black out the screen or when it simply times out, the phone pretty much remains on, but I can not get the screen back on. Other times, when I boot the phone the backlight will fail to turn on and the phone won't even switch to landscape when I slide the phone open..
WHY?!?! I have the HTC Plugin installed with HTC Customizer and TomTom 6.. What is the deal?!
That does seem pretty strange. You weren't messing with the registry at all before that happened? Did you try soft reseting the device? (you probably did) If you have been adding and deleting a lot of cabs, apps and such lately then you may have to hard reset and start clean. If you do have to, don't forget to copy your pim.vol file over to your card for replacement after reset. Hopefully it won't come to a hard reset though. Good Luck, Kevin
Ah. I've already hard reset the phone twice...
I don't understand it.. It seems really quite ridiculous.. Could it be a hardware problem?
I have tried several times to hard reset using proceedure described, but the phone just restarts.
Help!
http://forum.xda-developers.com/showpost.php?p=2480910&postcount=4
Cannot hard reset as shown.
The phone does not show reset message & justs restarts, like a soft reset.
it happened to me also. i thought i can not hardreset but the problem was i was doing it wrong.
my recommendation to you:
try and do it without the back cover. to push the reset you need to enter yr stylus in an angle. that together with the use of the other hand (two fingers) make it hard to hard reset (pun intended). i found that i can do it much easier without the back cover or (also highly recommended for ppl with small hands) ask somebody to help you (three hands method ).
make sure you are pressing the volume down button.
also: keep pressing all three points for 1 sec then first release the reset button and keep the other two pressed for 1 second more before releasing and for god's sake do it over and close to a soft surface..., just in case.
i gave up. my phone is about to snap in half from me holding it down so hard. my hands are ****ing numb. what i think i'm doing is i move either slightly up or down while holding down the enter key and it becomes up or down instead of enter.
i did the settings-clear memory-1234 method but is that really the same as a physical hard reset.
i think i did **** up the phone, the usb connector interferes a little as it goes in the phone and activesync doesn't work anymore.
Try this procedure as another method.
Soft reset and the immediately press the volume down + round center button. Then follow procedure in grey menu to reset device back to manufacture settings. This is the same as a Hard Reset.
Good Luck and try not snap things, especially your device, lol
today's my first day with the phone, i really don't think i should ever try a physical hard reset again if i don't want to break the phone. activesync still works, whew...
mgs333 said:
today's my first day with the phone, i really don't think i should ever try a physical hard reset again if i don't want to break the phone. activesync still works, whew...
Click to expand...
Click to collapse
A Hard Reset doesn't brick the phone....
band27 said:
A Hard Reset doesn't brick the phone....
Click to expand...
Click to collapse
i wasn't talking about bricking the phone, but literally snapping the phone in half or something similar from pushing or bending the phone too hard.
anyway, i had a breakthrough today. previously, i was so intent on keeping the buttons pressed (especially the enter button) that i was pushing incredibly hard on the phone, making me feel like i was bending it too much.
and what was happening was that pushing it hard doesn't really help but rather hurt me because it was either being pushed as up or down (or even left or right) while pushing so hard.
the key for me was before pushing reset, to press it not crazy hard but press in directly straight and move up and down to make sure i'm not pushing up or down, and practice keeping it pressed in straight, then when i'm comfortable with that, (while keeping volume down pressed of course) then press the reset button.
and the grey hard reset screen should come up within a couple of seconds of resetting. so if it doesn't appear within a few seconds, let go of the poor phone and try again. previously, i had no idea how quickly that screen was to appear so i would hold it for 1-2 minutes while the phone was going through its booting process. hopefully this helps save some wear on your hands and fingers.
HTC BA WM 6.5 hard reset
Guys need your help also htc blue angel updated rom to windows mobile 6.5. I cant make a hard reset. wud like to know if there is a program for doin such. or any physical ways of having it done
Japsmate said:
Guys need your help also htc blue angel updated rom to windows mobile 6.5. I cant make a hard reset. wud like to know if there is a program for doin such. or any physical ways of having it done
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http://forum.xda-developers.com/forumdisplay.php?f=244