Sony Ericsson warranty void - XPERIA X1 Q&A, Help & Troubleshooting

Hello,
I have had my xperia for six months now. But suddenly three weeks ago my microphone didn´t work anymore. So I went to the T/mobile shop and they sended it to a repairshop. I got it back a week later and they told me it was a total loss. The original Rom was no longer installed on the phone. I used an update from sony ericsson (found on this site). So they didn't repair it. I took the phone back home and put in my sim. The phone didn't have any reach (excuse me for my english). It did when I got in to the shop, so they did something at the repairshop. So I went back and they sended it back the repairshop with an explanation what happened. And I got it back today and what do you think happened? Indeed, no repair no original software. I got P&#%*ssed and went away.
Does anyone have a clue what these problems can be? Is it a software problem? and can I solve it myself?
Greetings from the Netherlands
Allard

Possable Solution?
Hi, i think they didn't fix it it because you must of done a Hard SPL to put a ROM on your X1 from this site. You will need to load the original Rom that came with your phone, and then put the Stock SPL back on your phone.
The links below should help-
Hard SPL to Stock SPL
Within the file that you download, there will be instructions on how to put a hard SPL/ Stock SPL on your X1. Scroll down in the manual and it will tell you how to load the Stock SPL back to your phone.
You will read within the manual that you will need to put the original ROM back on your phone, (the one that was on there the first day you had it).
Information on which ROM is for you can be found here: Original ROMS
You will need to flash a ROM from the "R1A (INITIAL) firmwares" section on to your phone. This needs to be done BEFORE you flash the Stock SPL.
If you get stuck the answers will be in the original post(the links above)
Hope this helps.

Related

Bricked Vodafone Kaiser ... HELP!

Hey Chaps,
Just thought earlier today i'd have a go at upgrading my phone with the new HTC firmware for my Vodafone Kaiser. First i tried it on it's own only to find the 'vendor' had blocked the upgrade, then i ran the HARDSPL software, when it rebooted my phone to the tri-colour screen i stopped pressing enter on the batch file and ran the HTC upgrade again! ... success - sort of; the upgrade got to 15% and stopped with a connection error (my usb's dodgy i think), then when the phone rebooted to the tri-colour boot loader it'd a) no longer accept the HTC Rom (vendor thing again) and b) become irritatingly broken.
Is it possible to flash an older vodafone rom to the device? if so, where can i find such a beast. Or does anyone know of any devilish ways to put the new rom on using the bog standard bootloader?
Thanks in advance big time to any clever phone experts who can de-brick my... er... brick
Dan.
your supposed to install hardspl before upgrading it if you try it on its own it will brick it at least thats what i heard from the stickies
azazelx, he has hardSPL installed, anyway.
@JimmyJangle: flash via microSD card. [url="http://wiki.xda-developers.com/index.php?pagename=KaiserSDFlash" URL]Read here.[/url]
You need winrar to extract file nbh from the shipped ROM.exe.
Hmm, i don't think i do have HardSPL actually installed,
When i saw the tricolour screen come up with different version information I stopped that batch file that was installing HARDSPL (impatiently) and started the HTC one (which failed at 15%). So now i (think) i have a phone with no firmware and the bootloader says:
KAIS130
SPL-1.56.0000
CPLD=8
I reckon if i can find a vodafone made rom the bootloader'll let me install it.
Any idea where i could find one?
What is ur orginal shipped ROM?
Your solution now is flash back the orginal ROM by using microSD card method I mentioned above, install HardSPL succesfully, then flash whatever ROM you prefer.
Hey Nghiem,
Thanks for the help, that link doesn't go anywhere though.
Also, wouldn't i need the original rom from somewhere in order to do that?
Thanks,
Dan
where did you buy the phone e.g vodafone, orange, etc...so I can tell you the original ROM? Because you phone CID is not unlock, hence you must flash the back the shippied one.
Get the WM 6.1 Vodaphone official here http://forum.xda-developers.com/showthread.php?t=365058
Hi,
I got the phone from Vodafone in the UK.
It had WM5 on it... erm, that's it.
I've just beem trying to load original voda roms back on to it but it's not happy - i don't know if they really are the originals though, one says 'reconstructed'.
Dan
Actually, that was the rom i tried and it came up with the Vendor ID error.
Dan.
Link on post #6 is the official not reconstructed. How about download directly from Vodafone website? It's strange when you have carrier ID block even with its ROM. Also, try reconstructed ROM listed here http://forum.xda-developers.com/showpost.php?p=1586817&postcount=2
Search for mtty, see if it can help you out.
MTTY saved the day!
Only 3 hours of my life lost!
Thanks,
Dan
Cheers. Don't forget to flash HardSPL and read the wiki before doing anything.

RMA and HardSPL

I bought my wifes X1i from Newegg in January and she finally decided that the cracks in the case are enough and she wants it reapired. I set up RMA with Newegg and they gave me authorization and shipping lable and all that jazz.
I need to get this phone back to the state I got it. Well as close as possible. I currently have it HardSPL'd and am runnning WM6.5. Does anyone have any advise on what rom to load back on this and can I actually remove the HardSPL?
Thanks in advance.
hi,
check this thread there's a procedure in reverting back to the stock spl. just follow the procedure or pm olinex for guidance.
regards,
twisted
I think I already screwed up I flashed the StockSPL. But I didn't think about the rest of the rom. I can still access the TriColor screen so its not bricked but I have no idea what to do at this point.
I think I can still HardSPL and do it according to the instructions but I need to get a signed NA Rom to get this thing back to good.
Ok this is just wild. I have the StockSPL and EnergyROM WM6.5. Hopefully I can get it to sync and throw a stock rom on it.
Mods you can close this post.
I just didn't have enough patience and wait for the OS to load. After it loaded I installed HardSPL again then flashed the Stock Rom/Radio. Then installed the StockSPL. My wifes Xperia is on its way back to get some loving or replaced.

Update Service not recognizing the device (official update)

I got xperia for about 7 months now. Back in feb. 2009 i installed the update service suite from SE and upgraded my rom following the onscreen indications...everything worked fine and i was happy 'till now when i want to update the rom again.
So...i download the new version of update service from SE website...install it, do exacly as they say but i can't get my phone detected when the colour lines appear...it goes from serial to usb a few times then i get the message on the PC...it can't detect my device. I pugged out everything from my laptop, changed the **** usb port, rebooted, killedmyself a few times but nothing works. I use Windows XP sp3 and it's the same laptop i used back in february when everything worked fine.
PS: this is my last SE phone...it's inacceptable that a phone like this (highend and pricy) would crack on the volume buttons side. At least for me Xperia was simply not a good way to go.
Try turning off and on the "allow usb connections" box in Device Center/ Active Sync settings. That was the only thing that worked for me.
I tried that too...does not work. I can see the bar indicator for 2-3 seconds at 0% then the device resets and tries again. Also from time to time i see a screen with "no image loaded" or something. If i reboot it the device works ok with the rom it has installed now.
Which rom do you use?
Have you try to make a hard reset just before trying to use update service?
No...i didn't try a hard reset...will try.
These are my official rom details :
ROM version: 1.03.931.10
ROM date: 02/02/2009
Radio version: 1.10.25.18
I can't belive it's so hard updating something the way the manufacturer intended to and pointed the user too
Ok...hard-reset does not do anything good ether. On the coloured screen i get this information :
KOVS110
SPL-0.72.0liNex
MicroP1-787
MicroP2-707
Please help before i crush it and throw it away
The issue is your SPL: you have Olinex SPL but update service doesn't work with it!!!
Flash back to stock SPL
Flash back what...the rom that is now installed as u see in the first posts is like 02.02.2009 ... how do i flash it back ? can u be more specific or point me exacly how to do it? i don't wanna mess it up. Cheers.
The information you gave show SPL 0.72 Olinex
I think you try several custom rom before flashing back to stock rom
Olinex SPL is needed for custom rom but update service doesn't work if you have it on your phone
Go here to flash back to stock SPL
After that, update service should work
on other hand, try to download one of the latest rom's found here on xda, rename it to kovsimg.nbh an perform an update trough the sd method. works too, you know. if you do so then SEUS will allow updating again, no need to revert back to stock spl, at least, that was in my case... long time ago.
I wrote an email to sony ericsson giving this info and i'm waiting to see their "official" answer to this issue. I wanna do this the official way...don't wanna mess up something.
If you guys still have ideas i could use feel free.... cheers.
sfara said:
I wrote an email to sony ericsson giving this info and i'm waiting to see their "official" answer to this issue. I wanna do this the official way...don't wanna mess up something.
If you guys still have ideas i could use feel free.... cheers.
Click to expand...
Click to collapse
I wonder how they'll take that..
"Soooo you hacked your phone and don't know how to get it back. You want the "official" method? Send us your phone and £50 and we'll do it"
P.S. This is just too funny!
Dan White...did u read the first posts? I didn't hack anything....i updated my rom back in feb with a new OFFICIAL rom and that was that (the phone still works with that one) and now i wanna do another OFFICIAL update...how did i hack it ?
sfara said:
Ok...hard-reset does not do anything good ether. On the coloured screen i get this information :
KOVS110
SPL-0.72.0liNex
MicroP1-787
MicroP2-707
Please help before i crush it and throw it away
Click to expand...
Click to collapse
you see that SPL - 0.72 is from 0linex? Stock SE rom doesn't come with 0linex.
Really, you must have did hard-spl to your device... no way you could not have done it.... unless.... you've bought a refurbished x1 and they have only restored the stock rom for you, that's why you could update once..
Really, think again, think hard... we are here trying to hep you and based on the info you gave us, we can only see that the device been hard-spl -ed.
like i said earlier, download an official Rom, rename the nbh file to kovsimg.nbh and copy it to your microsd, power off your device, hold both volume down and power button at the sametime untill a tri-color screen pop's up, followed by a grey screen and follow instructions. link to official roms:
http://forum.xda-developers.com/showthread.php?t=475482
link to revert back to stock spl:
http://forum.xda-developers.com/showthread.php?t=431218
latest section in first post. not difficult, just follow the order.
Really, your phone is not stock anymore, but that's better anyway...
cheers.
I understand what you mean. I will do as you indicated tonight but please belive me that i only did 1 update in february and i did it trought SE update service and it worked back then (that's all i did and that's why i'm amazed).
Thank you for the info and i will be back to post news.
Ok...managed to upgrade my rom to R3 but i can't hardspl to ruusigned_072stockspl.
As you can see in the first picture the hardspl detects the image from within the phone (1.05.931.10) and the one that i want to install (0.72.stockspl). I go forward, the phone goes into 3 color mode and then i get the error 284 as seen in the second picture.
I changed the usb port but no luck.
God i swear this is my last smartphone
Forgot to upload the pictures...here they are.
i'm having the same problem as you are. I updated my phone to the R2A version around April. Now when I try to update my phone it doesn't detect my phone. i checked the boot loader screen and it also doesn't show the stock SPL. I don't know how can Sony Ericsson Update Service do this to our phones.
Did you do the sd card boot for the R3A version? I'm going to try this tonite and see if it works.
Yes, there's a post in this thread that points you to the link with stock windows mobile roms. I upgraded to R3 just using sd card. But the hardspl is very stubborn...i could not get it work. By the way what is hardspl and what is the difference between the 2 roms? one si for windows software and hardspl is like the 'bios' so to speak?
Anyone had this problem...please help me to get the hardspl stock.

Flash my X1 before it's repaired?!?

Hi there guys, I'm also one of those X1 users who suffers from the flex-cable problem (when the x1 is slided open, the screen turns black). It's a hardware issue so I want to send it in.
Now I wanna know if anyone had trouble sending in his or her X1 with a custom firmware.
I can't advice on that as it would void your warranty
restore stock rom first, you can dl fom pavelx1 thread in rom dev stickies
then restore stock spl fom olinex thread (also in rom dev stickies)
cheers
I just was asking because it is clear that I have a hardware malfunction and it has got nothing to do with the software used.
And living in germany I am happy that our laws are a bit more consumerfriendly then elsewere...
I will probably get the latest offical german rom back on but that's about it!
Scoobeebopdeediddlaadoo
Hi DK,
i sent my x1 back with a custom spl flashed to it, but not a custom rom. i got away with it they fixed the screen, the case and my volume button, i would have put forward the same argument as you though with it being a hardware fault. But ive read a few times people saying they can be really funny about the custom SPL or the ROM and void your warranty, if i was you id just flash the latest X1 offical rom stick it in a parcel and post it away to sony. but you do it at your own risk to be completely sure ur going to get the A* sony service, if avalible.. flash your spl and your rom. Peace out XDA'rz.
If i were you i'd just flash it becase you dont want them to get it and then charge you the postage of sending it back...
You can't get away with HardSPL anymore.
Emma 2.9.12.24 2009-12-14
-Tampered X1 phones detected.
http://ma3.extranet.sonyericsson.com/releases.php
My baby just came back.
Not only did they fix the flexcable issue, as I asked they changed the battery cover and the whole chrome-like plastic (it had some cracks). Thank you SE:Service
One thing though - they also updated my SW!
How do I find out if it is still flashable (HardSPL still there)?
Just take a .nhb file and see if it will be accepted - using the SD card method?
Rom Version: 1.05.932.7
Rom Date: 03/24/09
simple: enter boot loader, if it says SPL-0.78.0000 you are on stock spl (I expect so), if it says SPL-0.72.OliNex you are still on h-spl
congratz to successful service btw
Yes it was stock spl again
I tried to HardSPL it on my W7Pro/64Bit machine - always ended in error 200 (no conncetion). Even not inside of XP Mode
But I also have a W7HomePre/32Bit machine here - it went a litte further, until the tri-color screen. But then I got a new errorcode 260.
Well I had to deactivate a windows function called "Microsoft.NetFramework3.5.1". Strange cause you need .Net to run the App but it worked.
@Windows7
Control Panel -> Programs (where you can delete your progs) -> Windowsfunction enable / disable -> uncheck "Microsoft.NetFramework3.5.1".
I translated the way from that german thread:
http://www.se-world.info/sony-ericsson-xperia-x1-xperia-x2/250606-hardspl-geht/
"Systemsteuerung -> Programme und Funktionen -> Windowsfunktionen ein- oder ausschalten."
Now let's see which rom I'll take
Any recom. for german roms? I want speed and will end up using SP Mobile Shell so no fancy **** plz
BTW - when I start the device the green WinMo6.1 screen really flickers, until I see the Todayscreen where everything is fine again...
What's up with thad?!?
congratz and interesting piece of information, thx
there are not many ger roms, have a look at rom dev section (x1owner, TAI_sw, Sorata4u, Xkan, norti,?) and try them until you've found your personal favorite
cheers

Need help with original update

Hello,
I've got a Xperia X1 with this ROM:Energy.XPERIA.21905.Sense2.1.Jun.18.7z.
But I got a problem, my microphone doen't work anymore, people can't hear me when i'm calling them. So i wanna bring my phone back to the shop and let the insurence do the rest . But before I go to the store, I will put the original Sony Eriksson software back on my device. But when I do the update I got a message with "software is illegal, can't update the device".
How can i put the original software back on my phone? Can't find it on this forum.
Thx for helping
Download your stock ROM from PavelX1's sticky in the Xperia ROM subforum, rename the *.image to *.nbh and flash your phone.
After that you need to restore stock SPL, see for a describtion and the stock SPL the hardSPL thread.
When you're done with the steps mentioned above you can update your phone with SEUS, if you've downloaded a R3A stock ROM SEUS will only update your SPL to 0.78.0000.
THx.. gonna try it this evening.. see private message aswell

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