Database Develop

3G not working...

Briefly, I have had a few issues with my device. One was the inability to register my S/N on HTC's EU site. Several other reports of this have surfaced as well. That is being addressed through MobilePlanet's very helpful rep James. Glitch on HTC's database apparantly. The second, as Dan mentioned, is my phones total failure to see the 3G network. I now know why...
I spent almost an hour on with AT&T's data support and the guy said the reason was the failure of my devices IMEI# to register the devices hardware. There seems to be no hardware profile for the TyTnII ansd therefore it comes up as an "unknown device" in their provisioning system. I confirmed this on my visit to the store this afternoon as the rep there showed me the screen and sure enough, it comes up as unknown, and the setting for this selection is GSM, not UMTS which all of their 3G phones are set to. He said, your device "does not exist" in a valid profile as a UMTS device and therefore will never be able to see a 3G signal even if I was sitting under a 3G tower... He showed me his phone which is 3G capable and id did indeed have UMTS and a valid hardware profile.
So, looks like I am SOL for 3G unless MP can help. Not happy tonight... I am going to speak with MP again tomorrow or Monday, and see what they suggest, if this can't be solved, I may be returning my new baby. 3G was an important selling point 4 me as I do a lot of data xfers.
BTW, I'm in NorhtEast NJ within a known 3G area. area.

hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?

cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
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Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill

I made the mistake of giving at&t my new IMEI# when I went from the 8525 to the Kaiser. Now my phone profile is set to GSM only since it is an unknown profile in there system. I will either have to buy a cheap 3G phone and use that SIM and IMEI# so there system thinks I have a 3G phone or return the Kaiser since I won't be able to get 3G. Right now it is not an issue since I don't live in a 3G area. hhhmmmmm

cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
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There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.

joedoe said:
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.
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True any card will work. Did your old phone have 3G on it already when you swapped it?

I call BS...
JB

Buzz313th said:
I call BS...
JB
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Bill will test it tommorrow when he borrows a persons sim who has 3G. If it works then they are correct.

You got a pretty good load of BS from the AT&T guy. All you need is a 3G capable phone and the right provisioning to get access to the 3G network. Signing up for a MediaNet, MediaMax, or PDA plan should so it. YOu should NEVER give them your IMEI # unless it is an AT&T phone. Cuz at that point, if there are any issues that require deviations from their "scripted" support, they will say that's the issue. Unless you happen to get lucky and get a real technical support rep.
Just tell them you got an aftermarket unlocked Blackjack and you want the 19.99 MediaMax 200 plan. If they ask for an IMEI number, tell them that shouldn't matter. You can then make any changes to your plan online if you'd like. And that should get you access to the 3G network.

Thats the problem. Talked to several CSR and they won't change the provisions becauses we did give them our IMEI numbers already. They got us there but there are workarounds and lesson learned.

BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G.
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Not so -- my last two phones (Kaiser & Wizard) have been unlocked & not registered with AT&T, and I get 3G HSDPA. However, I don't have (and never have had) a data plan -- I pay $0.01 per KB for data a la carte.

I have a suggestion based on what i'm facing: try disabling the HSDPA in settings and reboot (it will ask you to reboot anyway) then see if you have 3G.
See this:
http://forum.xda-developers.com/showthread.php?t=332839

BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill
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That is total BS sounds to me you dont have the right settings on your phone. Did you use the Network wizard to set things up for you? that might be the problem if you did. I have AT-T and a brand new Kaiser direct from HTC and have no no no issues what so ever with 3G or HSDPA i also think i am getting a little a HSUPA here and there

FYI and a request for some assistance
I use quite few different phones and one day my account froze on me. I had been using a palm treo 650 because my kaiser was out of battery.
when i reinserted the sim into my kaiser days later phone worked but no data no sms worked again. in any att phone all shapes and sizes. I thought it was from the treo because i used the data no problem.
its a company acccount need password to talk to csr at att.
after researching and seeing this thread I retracted my steps
the only other thing i have done is reported an imei on my account for a tilt i needed to unlock for a friend before there was an unlocker.
I believe the imei on file controls my provisions.
Provisions
the only solution to no data on phone that was working is provisioning a pit stop to a service center.
Is it possible to create a solution or is it totally a carrier fix at this point? Is there any other way to adjust provisions with out a walk in or call?
FYI
to change a reported imei number simply call 1-(916)-843-4685 and have them update your device to what ever imei you want them to have.
Note once they update the system make all your changes for rates online the only info att has is what is provided at point of sale or givin by the client
this is just some info to add

Voice & Data

People are making a big deal about Verizon Iphone not having voice and data at the same time. I thought this was a common issue since I never get voice and data on my nexus one (Tmo) how about you guys? The only phone that gave me voice and data was the G1.

No problems here, but I'm on AT&T. I'm almost always browsing the web or doing something else when I'm talking to the wife...just don't tell her that.

armyengineer51 said:
No problems here, but I'm on AT&T. I'm almost always browsing the web or doing something else when I'm talking to the wife...just don't tell her that.
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LOL what guys doesn't do that. I think it must be T-Mobile they been really unreliable lately in Los Angeles.

I can confirm that I can use data while on a call with US tmobile and yes it does matter (sometimes).

i believe it has something to do with the frequencies in use.
att can do data and voice simultaneously
the girlfriends nokia on tmo can not

disgustip8ted said:
i believe it has something to do with the frequencies in use.
att can do data and voice simultaneously
the girlfriends nokia on tmo can not
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It has nothing to do with the frequency, and every 3G GSM network has the capability to do voice and data at the same time. I assume in your case it's just bad coverage or she's not on 3G.

if you are connected to 3g you can use voice and data at the same time. its been this way for years. if you are on EDGE then you cannot. att and tmobile both are the same in this regard.
3g HSDPA has always been better because of this over verizon and sprint.

Verizon MotoX 2014 on TMobile?

Has anybody tried to get a Verizon MotoX 2014 to work on TMobile?
I was in a store today and got an activated sim card to test in mine and nothing we did made it able to get ANY data at all.
I want to move to TMo eventually but I really don't want to buy a new phone.

Did you enable data roaming? I have a pure edition and data roaming has to be enabled to work with T-mobile. Probably the same with the Verizon variant.

Speeding Wheels said:
Has anybody tried to get a Verizon MotoX 2014 to work on TMobile?
I was in a store today and got an activated sim card to test in mine and nothing we did made it able to get ANY data at all.
I want to move to TMo eventually but I really don't want to buy a new phone.
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Yes, it works. I had one and had 4g and LTE, sms/MMS, and tethering to work. BUTTTT, it's not ideal as it's missing one of the frequencies for either 4g or LTE (I forgot), so the signal is weaker than a Pure edition on t-mo.
You need to add all the proper APN information. You can find that if you search for "t-mobile apn"

OnePlus 3T On Verizon

So I was bored and wanted to play around and try to get this to work. So far I have been successful to get data text and mms working on 3G. Now I have noticed that when I boot the phone that it connects to LTE with a strong signal then it reconnects back to 3G its almost like its possible but something it blocking it. Has anyone had success getting further?

UPDATE: I have gotten FULL LTE on Verizon working. Currently trying to figure out a way to allow CDMA as well for calls

Ya good luck I had same issue as you . Talk text 3g working good. Or LTE only working .Never could figure out how to get them both going

Yea I know after hours of messing around lol and two sim cards wasn't satisfying enough I like the phone enough to jump off big red to try T-Mobile. I honestly like this phone better then my Pixel XL

I ditched my Verizon unlimited data plan for cricket unlimited and have no regrets. Best choice I ever made

joeyac02 said:
So I was bored and wanted to play around and try to get this to work. So far I have been successful to get data text and mms working on 3G. Now I have noticed that when I boot the phone that it connects to LTE with a strong signal then it reconnects back to 3G its almost like its possible but something it blocking it. Has anyone had success getting further?
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Can you explain in detail exactly how you got this to work? I am dying to get this phone I had 1+1 when first realeased and left Verizon to get it, but now Im back on Verizon with my business phone and want this phone nothing else is close to this phone

bigtymeplayer85 said:
Can you explain in detail exactly how you got this to work? I am dying to get this phone I had 1+1 when first realeased and left Verizon to get it, but now Im back on Verizon with my business phone and want this phone nothing else is close to this phone
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It won't work it's one or the other. You are wasting your time

The city I live In has Verizon's xlte network and if you upgrade to advanced Calling then voice calls and messages all use 4g LTE data instead of CDMA, so I would only need LTE data to work, I was able to get the 1+1 to get Verizon's signal but after 5 mins they noticed and intentionally blocked me off their Network a message popped up on the 1+1 saying I had been blocked

bigtymeplayer85 said:
The city I live In has Verizon's xlte network and if you upgrade to advanced Calling then voice calls and messages all use 4g LTE data instead of CDMA, so I would only need LTE data to work, I was able to get the 1+1 to get Verizon's signal but after 5 mins they noticed and intentionally blocked me off their Network a message popped up on the 1+1 saying I had been blocked
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You have to add VoLTE on the phone AND with the carrier. you did both of these options, and t hen were blocked? Did you ever call and ask "why?"?
Thanks

joeyac02 said:
UPDATE: I have gotten FULL LTE on Verizon working. Currently trying to figure out a way to allow CDMA as well for calls
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Just curious how you have "LTE" activated on the phone. I turned on "only LTE", but I get absolutely nothing. I am only interested in LTE on t he phone, I do not need to make voice calls of SMS

Force LTE provisioning
I know that people had the same issue on the ZTE axon 7 but we're able to force LTE provisioning by going into the dialer and dialing *#*#4636#*#*. This brings up a hidden test menu and under phone information there is a switch for LTE provisioning. It takes a few tries but eventually sticks on the axon. Can someone try this on the one plus phones to see if it works?

I know this has been rehashed many times, but I thought I'd share a my experiences of how to make the 3T usable on Verizon. Main reason I have the 3T is dual SIM and OEM bootloader unlock. Fantastic device. Switched from Verizon to AT&T just for the phone. The problem is my work uses Verizon. I refuse to carry two phones. So what I've done to solve this is bought the GravityBox app, which has a feature that allows, (among many things!) you to add a custom quick setting shortcut for Network Mode. It lets you decide which SIM the setting applies to, as well as any network modes to cycle through when pressing the shortcut. I of course pick the Verizon SIM. And only select two network modes: 1 CDMA only and 2 LTE only. CDMA only allows calls,text and 2G to work perfectly. When a sending or receiving a MMS on Verizon SIM, or needing to use Verizon LTE, I toggle to Verizon LTE only. This does kick AT&T offline for some reason, but beings that I rarely need to use Verizon data, it's not that big of deal.

[UNLOCKED - AT&T] Enable VoLTE, Video Calling, WiFi Calling and more?

My phone: Samsung Unlocked variant running on AT&T
Using a dialer code I've found an app "Testing" that shows options to enable the VoLTE, Video Calling, WiFi Calling & I'm able to pick network type (GSM, UTMS, LTE, ect.) Some options work and some don't. Maybe somebody smarter than me can look into this and possibly enable 4G LTE on AT&T, as well as the other features?
Code: *#*#4636#*#*

Awesome..thanks

have you tried calling at&t and asked about adding your imei for them to enable those on your device.
Thats what i have read online that tech support from at&t can make this service works with unlocked note 8.
Im still waiting for my Unlocked Note 8 and wondering how to enable Volte (HD voice). i dont use wifi calling that much though.

Genesis730 said:
My phone: Samsung Unlocked variant running on AT&T
Using a dialer code I've found an app "Testing" that shows options to enable the VoLTE, Video Calling, WiFi Calling & I'm able to pick network type (GSM, UTMS, LTE, ect.) Some options work and some don't. Maybe somebody smarter than me can look into this and possibly enable 4G LTE on AT&T, as well as the other features?
Code: *#*#4636#*#*
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Do any of those options actually work for you?

apascual89 said:
Do any of those options actually work for you?
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Changing networks does change my connection from 3G to HSPAP to no connection, depending on the option. The VoLTE, Video Calling & WiFi calling are temporarily enabled but then turn back off. Likely provisioning issue but that's all i can tell.
raffstyle said:
have you tried calling at&t and asked about adding your imei for them to enable those on your device.
Thats what i have read online that tech support from at&t can make this service works with unlocked note 8.
Im still waiting for my Unlocked Note 8 and wondering how to enable Volte (HD voice). i dont use wifi calling that much though.
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I have and they advised there's no issue. They can't seem to figure it out but I've spent several hours and multiple calls trying to determine if it's an issue or the way things will be.
The only interesting thing they advised of that there's no device description on my account. (Typically it'll at least say Samsung Note8 got example but they see nothing) IMEI and SIM were updated upon activation.

unless something has changed recently, you have to have an ATT phone for all of these features to work. i can only get HDVoice (VoLTE) working on my Note Fan Edition and my wife's S8+, both of which are Exynos devices. I had to call ATT and (a) have them assign the IMEI of an ATT phone (S7 Edge and S7 Edge +) to each account and (b) by flashing an ATT CSC (from a Snapdragon ATT S8+) to the Note Fan Edition and the S8+. The ATT CSC's enable options for Wifi calling and video calling, but these features aren't working on either phone.

Hows your data speed? Do you get 4G LTE speed data?
coz you said your connection is going from 3G to HSPA+

raffstyle said:
Hows your data speed? Do you get 4G LTE speed data?
coz you said your connection is going from 3G to HSPA+
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I average just under 5 Mb/s (Megabits, not megabytes which is about .5 MB/s) on H+ Latest test was 4.6 Mb/s
I do not get LTE, but am in a heavy LTE area (Phoenix, AZ) and get solid consistent LTE on my Note 5

Genesis730 said:
I average just under 5 Mb/s (Megabits, not megabytes which is about .5 MB/s) on H+ Latest test was 4.6 Mb/s
I do not get LTE, but am in a heavy LTE area (Phoenix, AZ) and get solid consistent LTE on my Note 5
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WOW thats totally sucks! Im now worried about my preorder.
I might have to cancel my order from samsung and get an At&t brand note 8. I hope this is only a temporary problem with unlocked note users.
Thanks for all the info! good luck on getting all those at&t services.

raffstyle said:
WOW thats totally sucks! Im now worried about my preorder.
I might have to cancel my order from samsung and get an At&t brand note 8. I hope this is only a temporary problem with unlocked note users.
Thanks for all the info! good luck on getting all those at&t services.
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I have an unlocked note 8 with an AT&T sim. I get great LTE speeds. In the city I get 100 plus Mbs at home or in the country I still get about 20 with only 2 bars of LTE i am only missing VoLTE and wifi calling

I'm hoping it's a setting issue on their end or something. I'm continuing to find a knowledgeable AT&T rep with some info. Good to know the unlocked version gets good LTE speeds. I'll get a new SIM and continue to look for a resolution. Worst case I'll flash radios as that looks like it's a developing option.

I gave up trying to jump through hoops to get WiFi calling and VoLTE and just bought the dang AT&T version when I preordered... If someone could come up with an easy way to get it all with an unlocked version...I'd be tempted to jump on it but until then, I'm stuck with the AT&T load.

chrisusa96 said:
I have an unlocked note 8 with an AT&T sim. I get great LTE speeds. In the city I get 100 plus Mbs at home or in the country I still get about 20 with only 2 bars of LTE i am only missing VoLTE and wifi calling
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Did you just put your old sim to your phone or did you call/went to at&t to get a new sim and add your imei to at&t system ??

raffstyle said:
Did you just put your old sim to your phone or did you call/went to at&t to get a new sim and add your imei to at&t system ??
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Added old sim I did call them to add features but was trying to get wifi calling

chrisusa96 said:
Added old sim I did call them to add features but was trying to get wifi calling
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What did you say when you called them?

borijess said:
What did you say when you called them?
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That I wanted to be able to use wifi calling and it doesn't work. The went through and made sure all features were enabled.

I have spoken with multiple AT&T reps and after speaking with someone ('ha-seen' is how it sounded) who said that they were with the Level 3 team I was told that video and wifi calling are all proprietary to AT&T and that you have to have a branded phone with their build and that the unlocked version would not have access to this.

Beianrui said:
I have spoken with multiple AT&T reps and after speaking with someone ('ha-seen' is how it sounded) who said that they were with the Level 3 team I was told that video and wifi calling are all proprietary to AT&T and that you have to have a branded phone with their build and that the unlocked version would not have access to this.
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I got the same answer. I am calling and complaining to Samsung, I mean I pay to use the AT&T network and the features and the phone is capable of both volte and wifi calling there should be an easy way to fix this.

Just picked up the Note 8 U1 for use on AT&T, switching from a S8+ that was AT&T unlocked. I don't use WiFi calling, advanced messaging was cool but not having it won't hurt, I think. VOLTE is the big question, I know it's voice over LTE but how will that effect me talking and surfing the web at the same time?

JGuinan007 said:
I got the same answer. I am calling and complaining to Samsung, I mean I pay to use the AT&T network and the features and the phone is capable of both volte and wifi calling there should be an easy way to fix this.
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I just use alternative app like Duo from Google Play Store. It works with or without WiFi and the app is make by Google