HELP!!! Diamond doesn't connect to PC !! - Touch Diamond, MDA Compact IV General

Hey guys! Umm, i've got a pretty big problem. My touch diamond doesn't connect to the pc. The pc doesn't recognise it at all when I plug in the USB-cable . The phone asks me if i want to use active sync or just plug it in normally for fast transfer, but it doesn't matter which one i press. It doesn't work . It worked 2 days ago, but now it doesn't work. And i'm really not sure why. And when I try to load my phone, by plugging it in to a normal plug, this comes up " choose between active sync and fast connection to pc " or something like that. So, I have to turn off my phone when i want to load it. So ... HELP PLEASE ?!!!!

Sounds to me like you need to do a hard reset. (will wipe phone storage so backup first).
With the phone on press the volume down + centre button keys and while keeping them pressed use the stylus to press the reset button.
If after the hard reset it still doesnt work flash a stock ROM.

Sorry for asking, might be a really noob question, but how do I backup the files? And i have the original 1.93 winmob 6.1 rom

Backup any notes/images/music/videos that are on the phone memeory to your internal storage using file explorer.
Backup your contacts/calendar/texts/emails using Pim Backup to your internal storage card.
Then do the hard reset.

Tyvm for the help =)

I have the same problem. I can connect it as a pen drive, but not via AS (cable). But I can connect it via BT and can be synced. It is happening only on 64 bit notebook. On 32 bit it works fine...

Dodgy cable in my instance
I was having exactly the same problem, but it was using an HTC cable that is quite the worse for wear. When I use a standard USB - miniUSB cable (such as the one that came with my PS3) it works fine.
There is also a Hotfix on HTC's website to get rid of the problem where plugging into the mains brings up connection options.
Hope it helps!

Meister, thank you for the help. I just switched cable to an ordinary usb that isn't the original htc cable and it worked! Thanks

Glad to be of help!

Related

One of the USB devices attached to this computer has malfunctioned

WTH?!?!?! A few days ago I had a problem with AS 4.5, which I managed to solve, and now this??? Why does bad stuff happen to me anyway?
I don't know the cause of this problem. When I plugged my XDA II this message pops up. =(
I tried Hard Resetting and Reinstalling AS 4.5 but it didn't work (GRRRR)
I'm guessing a driver error/corruption within my PC. Any suggestions??
(I haven't tried connecting my PPC with another PC, YET)
had same prob
just copy the serialusbfn.dll into your windows dir on ppc and all is sorted
the solution you have there is something I already posted. (refers to thread: http://forum.xda-developers.com/showthread.php?p=1646178#post1646178)
this is an entirely different problem =(
thanks for trying to help though =D
very simple..happens with me alot of times...just soft reset ur ppc or restart ur PC..and voila it works..also make sure its connected directly to ur pc's usb port
i did that many times and still it fails to work.. I reset both my PPC and my PC.. =(
and by directly, do u mean directly as in without a cradle? or directly without using USB splitters, extension, etc...
if the latter, I don't have USB extension cords etc...
if the former, I connect it via a cradle.
hm..i use a USB cable..so i cant really tell
Maybe your pocket pc 's bottom connector is broken. Have you tried using "WM5Storage" and putting your XDA II on its craddle to see if it gets connected as a usb mass storage device ? If it doesn't, you should maybe look if the connector is still soldered to the main board. Mine isn't anymore, and my XDA II can only charge.
Yeah nathrinder could be right..caz mine was also broken *just remebered after reading nathrinders post
I'm also thinking of the possibility that either the bottom connector or the cradle is broken, but I really can't conclude yet until I try connecting this thing to another PC and see if it works.
May I ask what is that WM5Storage?
THANK YOU!
Wm5torage is a software which makes ur ppc a card reader and when u insert a card in the device..it gets detected in ur Computer.....its just like Softkick II or sum thing like that.....search around the forum for it

horrible problems with my USB cable and diamond

hi,
I think my cable or port on my diamond is a little screwed, active sync stopped working just a week after I got the phone.
I posted the problem here:
http://social.microsoft.com/Forums/...c502e361-e0e4-4d26-9ead-7f2680ff160e/?lc=1033
I got Nothing so far. I did all the active sync troubleshooting I could when I noticed that when I charged my phone, the dialog to choose active sync or disk driver shows up!!? As if i plugged it into a pc, also I do plug is into any ANY pc as a Disk Drive, it doesn't work at all.
IOW.. when I connect my phone to *charge* a dialog shows up asking me whether I want Active Sync or Disk Drive as if i connected it to my PC. Nothing happens after that, and it will not connect to active sync or disk drive to ANY Pc (tried multiple pcs).
What could the problem be? Should I try htc tech support?
Please help, this phone is only a month old!
Thanks so much
Gideon
Ok.....I'm not sure what you're trying to say. What's the message you get on your screen when you connect your phone to the pc via activesync?
I'm sorry, I was freaking out just a little while writing that. I rephrased some of it.
I get the same dialog "Active Sync or Disk Drive" when I connect it to my PC, but nothing happens after that, and it doesn't work on any pc at all. And its driving me nuts, to send a file to my phone from my desktop(my main computer) I have to connect it to my laptop via a lan wire, then send the file over there, and send it from the laptop via WiFi to the phone! ! =X
Oh btw, I've also tried other mini USB cables. Same thing.
Thanks so much
Gideon
What version of activesync are you running? Download the latest version from here. Activesync runs on all OS versions from Win 2000 SP4 upto XP SP3. If you have Vista installed on your machine try this link.
Would you be able to paste a screen shot of the error message and the dialog box?
I use the latest 4.5, but that does'nt seem to be the problem.
It doesn't work as a Disk Drive on ANY computer? There isn't any message or error, on the phone I get the dialog "Connect To Pc" dialog, I choose DISK DRIVE but it doesn'nt work, not on MY pc not on ANY PC!! ='( And just nothing happens.
I've given up on active sync, i've read every post here on xda and elsewhere, I simple can't get it working, I don't have active sync on my pc now. On my laptop with *Vista* however, the windows mobile device center manages to connect and sync with my phone via *bluetooth* only
Thanks so much.
Gideon
Take out the memory card from your phone before connecting it to activesync and try again. Tell me what happens.
[email protected] said:
Take out the memory card from your phone before connecting it to activesync and try again. Tell me what happens.
Click to expand...
Click to collapse
You cant take out the diamond's memory, it's build in internal memory m8, not like the touch pro's microsd or anything so he wouldnt be able to try/ do that
I've had active sync problems as well, I normally find it's simply the sh*tti microsoft OS's/ programme's problem & if you re-install or update the active sync prog or windows mobile centre if your using vista, it then see's the diamond again no problems & let's you then set it up correctly, so I'd try all that 1st before you go phoning htc or your carrier to complain m8
Had the exact same problem with my Diamond.
The fix was; return to reseller/change of mainboard in the phone.
A known problem with some Diamonds according to the technician who did the repair.
Humm, I ran into a similar problem with my Diamond when I bought it less then a week ago. Nothing happened when I connected the with the bundled cable though it did work at first. So I took a normal one (from the ps3 controller to be exact) and it worked fine, I've not messed with the bundled cable since.
Solution for me
Hi,
I had this exact problem, wouldn't sync with any PC/laptop tried all the active sync's and tried all the options in there. Also tried multiple cables and still no joy.
This needs sending to HTC for them to fix. Go here:
http://service.europe.htc.com/Tracking.aspx and book it in for repair.
This is a known fault that happens with these phones and they fix it without charge.
However, don't be like me and try and fix it yourself, otherwise you'll be £70 lighter. I thought one of the mini usb prongs wasn't making contact (as it still charged ok) and after messing about the little plastic in the mini usb port came out. HTC said I damaged it and so had to pay for repair. If I had just left it alone they would have fixed it.
Also when they fix it they should load on for you Rom 1.93 which I'm finding is making the phone so much better. Its worth the money I've had to pay just for that TBO its soooo much slicker now.
The reason why this fault has developed (that some people have said) is that some car chargers are delivering too much power for the port especially when plugged into the car charger and then starting your car. I've seen that the normal charger delivers 5 volts and 1 amp so i've bought a car charger that does the same volts/amps from here:
http://www.dealextreme.com/details.dx/sku.688~r.53733725
I've used it once and it hasn't fried my Diamond yet. (it did however come up asking to activesync or usb drive when it was plugged in unlike the standard charger which doesn't prompt at all)
You also buy the official car charger which is more £££
You'll be without your phone for a week at least and you'll have to install your apps on it again.
Hope that helps
Hi,
I know this is an old thread, but thought i would add what i found as google brings this thread up when you search for this issue. I read through the solutions and through i would remove and reinstall mobile device centre. I found it had gone! Dont know why. I didnt uninstall it and havent ran a system restore etc. Anyway i reinstalled it and problem solved I think Bluetooth might have also been interfering.

trouble with usb connection

Hi y´all,
I have a problem connecting a touch diamond with a pc via an usb cable.
Whenever I plug in the diamond, it asks me, if I want to treat it like a mass storage device or connect it via ActiveSync. But whatever I press, nothing happens. Charging the battery does work though.
I´v tried a different touch diamond, a different cable, a different laptop, so I can say that the problem is on the specific touch diamond. Everything else can be ruled out.
Now before I make a hardreset I thought I ask here if anyone maybe has a clue on what I am doing wrong.
ActiveSync 4.5 is installed on the laptop and all the other usb settings (on the touch diamond) seem to be ok. A different diamond will connect instantly.
Are there maybe some hidden settings or anything else I can try out before doing a hard reset?
Thanks for any suggestion.
bye,
Thilo
Btw: the diamond did connect perfectly until a couple of days ago. Afaik no software has been installed on it since then.
I suggest to try to disable the power charge by usb, for me it work!

help - connecting to PC via usb not working

Hi, ive got little problem, maybe i turned something off, or i dont really know. When i try to connect my phone via usb cable into PC nothing happens, its only charging my phone, its not communicating in any way with PC. i've tried several usb cables but with no success. even the charing cant be turned off, when i press do not charge while connected (or whatever it is) nothing happens, and it keeps charging. ive got dutty's rom (but dunno which one, its the one with HD2 manilla)
thanks a lot for help
Hi.
is the usb connections menu appearing when you connect the device to PC? (on your TD2..where you can choose between Activesync, Hard Disk mode and Internet sharing..). USB connection used to work and stopped after something was installed? Try to reinstall Activesync or Windows Mobile Devices Centre in your PC (depending on you OS) or, as a last resort, hard reset your phone (backup your stuff !). I would also try to connect it to a different pc, just to be sure..Be also sure that the following options in Start/Settings/Connections/Usb to PC are:
Activesync [checked]
Fast data synch (or whatever it is) [checked]
Put a checkmark on the last option if you want this menu to come up every time you plug the USB cable.
ive tried it on several PCs but no success, so its not PC problem, no tab of choosing which type of connection to use appears. Like it's only charging, not communicating with pc i guess that i need to hard reset it >.<
hard reset didnt work, still no connection between pc and phone, i dont know what to do >.< hope that its not hardware problem. any ideas ???
same thing happened to my D2. i had to send it in for a repair
that's what i was afraid about,,, HTC warranty service here in svk/cze is not-so good as i've heard. And another problem is that i have cooked ROM on. With usb not working there is no f-ing way to get stockSPL back . Wonder if they repair it, or if i would have to pay
You can flash stock rom through SD card, about sspl I´m not sure.
so i guess the phones from svk/cze have fulty usb ports because mine was also from there. the thing with me was that i live in USA so i had to wait for them to get the parts and they scratched my phone so i had to send it in. i got it back then the screen was scratched. i had to send it in again and when i got it back the camera didn't work. i argued with them so much that they just gave me a new one.

[Q] Computer connection problem

Hi,
I have searched, I have trown, I have do many things but cant fix this one. I was up till 5 in the morning last time but nothing. The problem I am getting appeared when I changed the usual samsung cable (which I got in box) with Nokia one, since I lost the last one Samsungs. The cable and everything is fine because it works on my notebook and there I can do everything normally.
So whats the prob:
I somehow connect my phone to the computer via media player and I can do anything with files on my phone, I can copy them to my computer BUT I cant do it vice versa, I cant copy nothing to my phone. Its just saying discovering ... and it will stay like that. In mass storage (if I get him to there ) it will lag so I have to unplug and plug it again.
Mom has the same windows 7 as me.
I have a high feeling that this has something to do with my computer being used to cable used before and I would have to delete some file from my computer (phone was already formated) ...
Oh and I have used every single USB on my computer, which is I think around 10 usbs
Restarted the comp and the phone dozen of times, still nothing.
Debuging mode, nothing appeared ...
I tried connecting to samsung kies, it wont connect, it just says connecting to a device.
Guys if you help me, my phone and I will be gratefull forever
Update: I have formated my computer also, still the same!
Update2: I will send $10 to paypal to the one who helps me with this one!
I had a similar problem, i would first ensure, that the Device isn´t connected to a USB Hub, but directly into the Computer. Sometimes the front USB Panels acts like a Hub, so if its not a laptop try to plug it in the back of the computer.
You said, you already formated the device? How? If you can do this again, then make a wipe. Go into the Recovery Mode with the 3 Button Combination and select wipe. After reboot you should have a clean device.
Do you have a external memory card inside? If yes put it out.
Now connect your device to the computer, wait until all drivers are installed. If you get any problem right here, then go into Kies and on the left top Corner where it says Kies, select Driver recovery. It will automaticaly try to reinstall the drivers.
After that you should be getting a connection to Kies.
Tried, and other then loosing my massages and contacts I didnt achive nothing :S

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